22 jobs found

Finance Manager - Colchester/Hybrid - Lead & Develop Finance, Influence Strategy Your new company An international organisation with a track record of sustained growth and innovation is seeking a talented Finance Manager to join its team. In this pivotal role, you will take full ownership of financial and operational controls, ensuring the delivery of accurate, high-quality financial and management information to support strategic decision-making and drive business performance. Your new role The Finance Manager will report to the Managing Director and work closely with the Group Finance Director & Operational Management. They will manage and develop a small & effective finance team & lead the ongoing development of systems, processes, controls and reporting. Key Responsibilities Prepare monthly management accounts and annual statutory accounts in compliance with UK regulations.Reconcile the nominal ledger and maintain accurate financial records.Provide payroll data to ensure timely and correct salary payments.Oversee finance team output, ensuring accuracy and quality standards.Lead and develop the finance team.Handle company and individual tax matters, liaising with auditors for compliance.Act as primary contact for external auditors and manage interim/year-end audits.Liaise with group finance teams.Prepare and agree monthly sales and cash flow forecasts with the Managing Director.Manage stock control, inventory reconciliation, and purchase ledger queries.Maintain and improve financial processes to enhance productivity.Analyse sales and commercial performance, define KPIs, and assist with pricing strategy.Oversee online banking and maintain strong bank relationships.Lead ad hoc financial analysis and advanced data handling using MS Office and Google Apps.Oversee payroll, holiday entitlement, and personnel-related activities.Prepare VAT returns, waste declarations, and reports for HMRC and other authorities.Maintain and update sales/cost prices and price lists.Ensure compliance with Health & Safety & Company Policies. What you'll need to succeed Technical ExpertiseProven experience producing monthly management accounts.Application and knowledge of statutory reporting (FRS102 & IFRS).Advanced Excel skills for financial analysis and reporting.Excels at presenting findings clearly to stakeholders Leadership Skills:Experience managing and mentoring finance teams.Ability to collaborate effectively across multiple departments. Behavioural Competencies:Excellent written and verbal communication skills.Strong organisational ability and attention to detail.Ability to work under pressure and meet tight deadlines.Self-starter who can take a lead on all things finance What you'll get in return Competitive salary and benefits. Opportunity for personal and career development 37 hours per week - Monday to Friday Hybrid Working (min.40% Office / max.60% Home Based) Pension 5% match Private Healthcare Option Company Sick Pay Death in Service Benefit Perkbox What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #

Location: Edinburgh Your new company You will be working for one of the UK's leading accountancy firms, renowned for its expertise in tax, audit, and advisory services. The firm prides itself on delivering exceptional client care and fostering a collaborative, supportive culture. The Edinburgh office plays a key role in the firm's corporate tax offering, working with a diverse range of clients including large corporates, entrepreneurial businesses, and international groups. Joining this firm means becoming part of a forward-thinking team that values professional growth and innovation. Your new role As a Corporate Tax Senior Manager, you will take a leadership role in managing complex tax advisory projects and overseeing compliance for a varied client portfolio. You will work closely with partners to deliver strategic tax planning, lead on transactions such as mergers and acquisitions, and provide guidance on international tax matters. In addition, you will mentor and develop junior team members, ensuring high standards of technical delivery and client service. This role also offers the opportunity to contribute to business development initiatives and help shape the future growth of the Edinburgh tax practice. What you'll need to succeed To excel in this position, you will be ACA or CTA qualified (or equivalent) with significant post-qualification experience in corporate tax. You should have a proven track record of managing complex tax projects and building strong client relationships. A deep technical knowledge of UK corporate tax legislation, combined with an awareness of international tax issues, is essential. Strong leadership, communication, and commercial skills will enable you to inspire your team and deliver outstanding results. What you'll get in return This firm offers a competitive salary and benefits package, along with flexible working arrangements to support work-life balance. You will have access to excellent opportunities for career progression, including a clear pathway to Director level. The role provides exposure to high-profile clients and challenging advisory work, all within a firm that values individuality, collaboration, and continuous professional development. What you need to do now If you are ready to take the next step in your career with a leading accountancy firm, apply today or get in touch for a confidential discussion. #

Job details: Corporate Tax Director Your new company You will be working for a leading UK accountancy firm with a strong reputation for delivering exceptional tax, audit, and advisory services. Known for its collaborative culture and commitment to professional development, the firm provides an environment where ambitious professionals can thrive. The Edinburgh office is a key part of Saffery's national network, serving a diverse client base including large corporates, entrepreneurial businesses, and international groups. Joining Saffery means working with a team that values expertise, innovation, and client care. Your new role As Corporate Tax Director, you will take a strategic leadership role within the Edinburgh tax practice. You will be responsible for driving growth, leading complex advisory projects, and managing relationships with high-profile clients. This position involves overseeing significant transactions such as mergers and acquisitions, advising on international tax matters, and delivering innovative tax planning solutions. You will also play a key role in shaping the future of the practice, mentoring senior team members, and contributing to the firm's overall business development strategy. What you'll need to succeed You will be ACA or CTA qualified (or equivalent) with extensive experience in corporate tax at a senior level. A proven track record of leading complex advisory projects and building strong client relationships is essential. You should have deep technical knowledge of UK corporate tax legislation and a strong understanding of international tax issues. Exceptional leadership, commercial acumen, and communication skills will enable you to inspire your team and deliver outstanding results. What you'll get in return This firm offers a highly competitive salary and benefits package, along with flexible working arrangements to support work-life balance. You will have the opportunity to influence the strategic direction of the Edinburgh office and play a key role in the firm's growth. This is a chance to work with high-profile clients on challenging advisory projects, within a firm that values individuality, collaboration, and professional excellence. What you need to do now If you are ready to take the next step in your career and join a leading accountancy firm in a senior leadership role, apply today or contact us for a confidential discussion. #

Job Title: Corporate Tax Manager Your new company This firm is a leading UK accountancy firm, recognised for its expertise in tax, audit, and advisory services. The firm prides itself on delivering exceptional client care and fostering a collaborative, supportive culture. The Edinburgh office is a key part of the firm's corporate tax practice, working with a diverse range of clients including large corporates, entrepreneurial businesses, and international groups. Joining the firm means becoming part of a forward-thinking team that values professional growth and innovation. Your new role As a Corporate Tax Manager, you will manage a varied portfolio of clients, delivering high-quality compliance and advisory services. You will work closely with senior managers and directors on complex projects, including tax planning, restructuring, and international tax matters. The role involves reviewing work prepared by junior team members, ensuring technical accuracy and client satisfaction, while also supporting their development. You will have the opportunity to contribute to business development initiatives and build strong client relationships. What you'll need to succeed You will be ACA or CTA qualified (or equivalent) with solid experience in corporate tax. A strong technical knowledge of UK corporate tax legislation and an understanding of international tax issues are essential. You should have experience managing client relationships and delivering projects to a high standard. Excellent communication, organisational, and leadership skills will help you succeed in this role. What you'll get in return This firm offers a competitive salary and benefits package, along with flexible working arrangements to support work-life balance. You will have access to excellent opportunities for career progression, exposure to high-profile clients, and involvement in challenging advisory work. The firm values individuality, collaboration, and continuous professional development, making this an ideal environment for ambitious professionals. What you need to do now If you are ready to take the next step in your career with a leading accountancy firm, apply today or contact us for a confidential discussion. #

We're committed to creating an inclusive culture where everyone feels they belong. We value diversity and want our teams to reflect the communities we serve. If you share our commitment to inclusion and diversity, we encourage you to apply and bring your unique perspective and experience to our team. We're looking for a Financial Planning & Analysis Director to join us to support in shaping our financial strategy and ensure we have the insight to make the best decisions for our people. You'll lead a team of analysts and business partners, guiding them to deliver high-quality financial planning and analysis to support our strategy. The starting salary for this role is £110,000 and may increase based on your skills and experience. Internally you'll be known as Financial Planning & Insight Director. What it's like to work here You'll be part of a collaborative organisation that cares deeply about people, nature and places. We work flexibly, embrace change, and act responsibly to ensure we're protecting our legacy. You'll join a supportive senior leadership team where your voice matters, and your expertise will help shape the future. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You'll be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing Reporting to the CFO, you'll lead and inspire a team of 7 with a wider team of around 55, building capability and encouraging a culture of collaboration and inclusion. You'll ensure your team delivers high-quality financial planning and insight that supports organisation decision making. You'll take responsibility for our financial planning processes, including annual budgets and long-term forecasts, ensuring we allocate resources to achieve maximum value for money. You'll provide clear, timely analysis and recommendations to the Executive Board and senior leaders, helping them focus on the issues that matter most. Innovation will be key as you'll champion new approaches to financial reporting and analysis, introducing measures and tools that track performance and support our strategy. You'll also develop a one-year plan and three-year vision for financial planning and insight. Building strong relationships will be central to your success as you'll work organisation wide in a matrix structure, influencing at all levels and deputising for the CFO when required. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Qualified finance professional - CCAB accounting qualification or equivalent experience in financial planning and accounting Proven ability to influence senior leaders and provide insight that drives decision-making. Experience in managing and developing large, diverse teams of analysts and business partners Experience designing and implementing reporting frameworks and MI systems Ability to lead complex projects and deliver results at pace. Additional criteria for all other applicants: Confident presenting and explaining complex financial information clearly at senior, up to board level Comfortable working in a large, multi-site organisation with a matrix structure and varied revenue streams. Experience influencing decisions while maintaining independence and integrity The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Hays Senior Finance is partnering exclusively with a family-owned acquisitive SME - Financial Controller Financial Controller - Ledbury Location: Ledbury, Herefordshire Salary: Competitive, dependent on experience Contract Type: Full-time, Permanent Reporting to: Managing Director About Us Hays Senior Finance is exclusively partnering with a leading FMCG business based in Ledbury. With a strong commitment to sustainability, innovation, and excellence, we are proud of their heritage and excited about their future growth. The Role We are seeking a commercially astute and hands-on Financial Controller to lead our finance function and support strategic decision-making across the business. This is a pivotal role, offering the opportunity to shape financial processes, drive performance, and partner with operational teams to deliver business success. Key Responsibilities Oversee all aspects of financial management, including budgeting, forecasting, cash flow, and reporting.Lead the preparation of monthly management accounts and year-end statutory accounts.Ensure compliance with financial regulations and internal controls.Manage relationships with auditors, banks, and external stakeholders.Provide financial insight and analysis to support strategic planning and operational efficiency.Lead and develop a small finance team, fostering a culture of continuous improvement. About You Qualified accountant (ACA, ACCA, CIMA) with proven experience in a similar role, ideally within agriculture, FMCG, or manufacturing.Strong technical accounting skills and commercial acumen.Excellent communication and leadership skills.Proficient in financial systems and Excel; experience with Xero or similar ERP systems is desirable.Ability to work on-site in Ledbury and engage with operational teams. Why Join Us? Be part of a dynamic and growing business rooted in the local community.Work in a collaborative and supportive environment.Enjoy a role with real impact and visibility across the organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #

Corporate Tax Manager job based in Bury St Edmunds with Hybrid and flexible working. Corporate Tax Manager opportunity, based in Bury St Edmunds with Hybrid and flexible working with an established and growing firm. You will support the Corporate Tax Directors in delivering high-quality compliance and advisory services across a wide range of corporate clients. From R&D tax claims to complex restructuring projects, this role offers exposure to some of the most diverse and intellectually stimulating work in the industry. What You'll Be Involved In: Tax Compliance & Advisory: Review corporation tax returns, identify planning opportunities, and support technical research across multiple sectors.R&D Tax Claims: Prepare and submit claims that drive innovation and growth for clients.Strategic Advisory Projects: Get hands-on with tax clearances, valuation reports, due diligence, and M&A support.Client Relationship Management: Build trusted partnerships through regular contact, insightful advice, and proactive service.Team Leadership & Mentoring: Coach junior staff, deliver training, and contribute to a collaborative, high-performing team.Business Development: Represent the firm at networking events and help shape its future through marketing and growth initiatives. Why This Role Stands OutUnmatched Variety: No two days are the same, and you will work across sectors, jurisdictions, and technical challenges.Career Acceleration: Clear pathways to senior leadership, with support from experienced Directors and Partners.Collaborative Culture: Join a team that values knowledge-sharing, innovation, and professional development.Impactful Work: Play a key role in shaping client outcomes and driving strategic decisions. If you're an ambitious tax professional looking for a role that combines technical depth, client impact, and career growth, please get in touch What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

An outstanding independent accountancy practice in Lancashire is seeking an Audit Director. Your new company An outstanding independent accountancy practice in Lancashire is seeking an ambitious and commercially minded Audit Director to join its senior leadership team. This progressive and highly regarded firm has built a reputation for delivering exceptional audit, assurance, and advisory services to a diverse client base, including entrepreneurial SMEs, established corporates, and not for profit organisations. With a strong growth trajectory and a forward thinking culture, this is an exciting opportunity to make a real impact at director level. Your new role As Audit Director, you will lead the audit function, overseeing a varied portfolio of clients across multiple sectors. Drive quality and efficiency in audit delivery, ensuring compliance with professional standards. Play a key role in business development, building strong client relationships and identifying opportunities for growth. Mentor, develop, and inspire a high performing audit team, supporting their professional progression. Contribute to the firm's strategic direction as part of the senior leadership group. This is a really exciting role to join a firm that is growing and can offer a clear route to RI status. What you'll need to succeed What you'll need to succeed ACA/ACCA qualified with significant post qualification experience in audit leadership. Proven track record of managing complex audits and leading teams within a professional practice. Strong technical knowledge of UK GAAP, IFRS, and auditing standards. Commercial acumen with the ability to win new work and grow client relationships. Excellent leadership, communication, and people management skills. What you'll get in return A senior leadership role in a progressive, ambitious firm with a strong regional reputation. Competitive salary and benefits package. Genuine opportunity to progress to Partner level. Exposure to a diverse and interesting client base. A supportive, collaborative culture that values innovation and professional growth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

VAT Associate Director/Director - Lead strategic VAT advisory for UK & international clients. Our client , a leading accountancy and business advisory firm, is seeking an experienced and driven VAT Associate Director or Director to join their dynamic Tax team. This is a fantastic opportunity to work with a diverse portfolio of ambitious, high-growth businesses across the UK and internationally. About the Role As a senior member of the Tax team, you will provide high-level VAT compliance and advisory services to a wide range of clients, from start-ups and scale-ups to private businesses and FTSE-listed multinationals. You will play a key role in managing client relationships, delivering strategic tax planning, and leading complex projects.This role offers the autonomy to shape your career while contributing to the growth and success of the team. You will also support the development of junior staff and be actively involved in identifying new business opportunities. Key Responsibilities Deliver strategic VAT advisory services and manage complex tax issues in collaboration with senior stakeholders.Oversee a substantial client portfolio, ensuring high-quality service and compliance.Identify and pursue new business opportunities with existing and prospective clients.Lead and manage large-scale or complex VAT projects.Coach and mentor junior team members, fostering a culture of continuous development.Maintain regular communication with clients, keeping them informed and engaged.Contribute to the development and execution of the firm's tax strategy. About You You are a proactive and commercially minded tax professional with a strong technical background and a passion for delivering exceptional client service. You thrive in a collaborative environment and are confident managing both people and projects. Requirements CTA and/or ACA qualified (or equivalent), with significant post-qualification experience.In-depth, up-to-date knowledge of VAT and broader tax legislation.Proven experience managing a profitable client portfolio.Strong project and staff management skills.Excellent communication and relationship-building abilities.Experience working with senior client stakeholders. Why Join Our Client? Our client offers a supportive and agile working environment where your contributions are recognised and valued. You'll benefit from:A clear and structured career development framework.Opportunities to work on diverse and challenging projects.A collaborative culture that encourages innovation and knowledge sharing.Access to state-of-the-art collaboration spaces and resources. If you're ready to take the next step in your career and make a real impact, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or feel free to call Lorna Pilling directly on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Please note: This role does not offer visa sponsorship. Applicants must have the right to work in the UK. #

Senior Corporate Tax Manager - West Midlands Your new company A highly respected accountancy firm in the West Midlands is expanding its tax division and seeking a motivated Senior Corporate Tax Manager. With a strong reputation for employee satisfaction and flexible working arrangements, this is a great opportunity to join a forward-thinking team that values growth, collaboration, and innovation. Your new role In this senior position, you'll manage a varied client portfolio, delivering expert corporate tax advice and overseeing compliance services. You'll play a key role in mentoring junior staff, helping shape the next generation of tax professionals. You'll also contribute to business development initiatives, supporting the firm's continued growth in the region. With the backing of senior leadership, you'll be well-positioned to progress toward Director level. What you'll need to succeed CTA and/or ACA/ACCA qualified (or equivalent) Proven experience in corporate tax advisory and compliance Strong communication and relationship-building skills A passion for developing others and leading teams A proactive mindset with a desire to contribute to business growth What you'll get in return A clear pathway to career progression Hybrid working options to support work-life balance A supportive and inclusive culture that values diversity Opportunities to make a meaningful impact in the local market Flexibility to accommodate part-time or remote working preferences What you need to do now If you're looking for a role where you can lead, grow, and make a real difference-apply now to explore this exciting opportunity further. #

Join a dynamic and expanding organisation as an Accounts Manager Your new company Join a dynamic and expanding accountancy practice as an Accounts Manager, overseeing a portfolio of clients and leading the delivery of high-quality financial reporting and advisory services. This role offers the opportunity to manage teams, collaborate with senior stakeholders, and contribute to business development in a flexible working environment. Your new role You'll join the Outsourced Business Services team, managing a portfolio of medium and large corporate clients with complex financial reporting needs. This role focuses on accounting and corporate reporting, including FRS 102 and IFRS, and offers the chance to work closely with audit teams, Partners, and Directors. It's ideal for professionals looking to transition out of audit and into a more advisory-led environment. What you'll need to succeed You'll be ACA or ACCA qualified, with strong knowledge of UK GAAP and IFRS. Experience in corporate financial reporting, consolidations, and technical accounting is essential. You should be confident managing client relationships, mentoring junior team members, and delivering high-quality work to deadlines. Proficiency in Excel and Caseware is beneficial, and Big 4 or Top Tier experience is a plus. What you'll get in return You'll benefit from a flexible working culture, private medical cover, pension matching, enhanced parental leave, and access to career development resources. The firm also offers wellbeing initiatives, volunteering days, and a supportive team environment focused on growth and innovation. What you need to do now If you're ready to take the next step in your accounting career and be part of a growing team in a vibrant new location, apply today to learn more. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Director or Partner for Global Mobility Tax Team in a Top International Firm of Chartered Accountants Your new company Join a prestigious international Chartered Accountancy firm renowned for its excellence in providing top-tier financial and advisory services. With a global presence and a commitment to innovation, the firm offers unparalleled opportunities for professional growth and development. Your new role As a Partner/Director in the Global Mobility Tax team, you will lead a dynamic group of professionals, providing strategic tax planning and compliance services to multinational clients. Your role will involve advising on complex cross-border tax issues, managing client relationships, and driving business development initiatives to expand our global footprint. What you'll need to succeed To excel in this role, you will need: Extensive experience in global mobility tax, preferably within a top-tier accounting firm. Strong leadership and team management skills. Proven track record in business development and client relationship management. Excellent communication and interpersonal skills. Professional qualifications such as ICAS, ACCA, ICAEW, or equivalent. What you'll get in return In return, you will receive a competitive salary package, performance-based bonuses, and comprehensive benefits. You will have the opportunity to work in a flexible and supportive environment that values work-life balance and professional growth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #

Client Service Executive (Investments) Up to £45,000 pro rata Hybrid working available! 6 month FTC Are you a client service superstar ready to make a tangible impact within a rapidly expanding, highly regarded boutique Investment Management firm? Do you thrive on building exceptional relationships and being the trusted face of an organization committed to unparalleled financial services? A fantastic opportunity has arisen to join a highly regarded boutique Investment Management company in the heart of the City! We're on the hunt for a dedicated Client Services Executives to join this vibrant team to work closely with Investment Directors to ensure clients are always receiving the highest level of support. This leading Investment Management firm strive to deliver unparalleled financial services to their esteemed clients. Now, with exciting growth and expansion plans, they are seeking a proactive and client-focused individual to be the face of the organization. Duties of the Client Services Executive to include: Building Lasting Relationships : Foster and maintain strong relationships with clients and stakeholders, proactively engaging with them to deliver exceptional outcomes and keep them informed. Adhere to all client lifecycle processes in line with the Operating Model (including end-to-end management of account opening, onboarding, transfers, client payments, and account amendments; supporting quarterly portfolio valuations) and escalate process improvement suggestions as needed. Streamlining Processes : Manage the complete client lifecycle administration process, from onboarding to payment processing, in adherence with a robust operating model. You'll be instrumental in ensuring smooth portfolio valuation processes. Administrative Expertise : Act as the go-to person for all administration queries, leading discussions during client meetings and providing valuable insights. You'll support the Investment Team by gathering essential information to support client suitability. Collaborative Support : Work closely with Investment Managers, clients, and external partners, ensuring seamless collaboration and strengthening relationships. What we need from you as a Client Service Executive: Previous experience working within Investment Management is essential Client Facing experience within financial services is required. Personable and professional with strong time management skills and a keen eye for detail Strong IT skills including Microsoft Office packages. What's in it for you: Thriving Environment : Join a fast-growing boutique Investment House at the heart of the City, where exciting growth and expansion create a dynamic and stimulating work environment. Be part of a team that values innovation, collaboration, and continuous learning, ensuring your career thrives alongside our company's success. Meaningful Client Impact : As a Client Services Executive, you'll play a pivotal role in shaping exceptional client experiences. Make a real difference in clients' lives and contribute to building lasting relationships! Hybrid working and excellent benefits: Enjoy a hybrid working scheme which can allow you to balance your work and home life seamlessly. With an extensive list of benefits, you would be eligible for, this is a company who truly value their employees! This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset