Aftersales Manager Location: Warmington (HQ) Contract: Permanent, Full-time Salary: £43,000 per annum + Benefits + Bonus Deliver excellence. Build loyalty. Lead the aftersales experience for a luxury brand redefining adventure on the road. Join a renowned name that is transforming automotive camping luxury, crafting bespoke campervans and motorhomes designed for unforgettable journeys. With continued growth and an expanding customer base, the business is now seeking an experienced Aftersales Manager to lead and elevate the end-to-end aftersales operation. Your role as the Aftersales Manager: Based at the Oxfordshire HQ and reporting into the senior leadership team, you ll take ownership of the full aftersales function, ensuring customers receive an exceptional experience long after handover. You ll lead service, warranty, and customer support teams, embedding best practice, improving efficiency, and building long-term customer loyalty that supports the brand s premium reputation. Aftersales Leadership: Lead, coach, and develop a high-performing aftersales team across service, warranty, and customer support. Oversee daily workshop operations, job scheduling, and workflow efficiency, ensuring all internal and external repair orders are processed accurately Customer Experience: Own the aftersales customer journey, ensuring seamless support, clear communication, and outstanding service standards. Operational Excellence: Design and refine aftersales processes to improve efficiency, turnaround times, and customer satisfaction. Warranty & Quality: Oversee warranty management, fault resolution, and feedback loops to support continuous product and quality improvement Commercial Performance: Manage aftersales budgets, cost control, and revenue opportunities while maintaining premium service levels. Collaboration: Work closely with Sales, Production, and Design teams to ensure smooth handovers and consistent customer experiences. Continuous Improvement: Use data, customer insight, and KPIs to drive performance, accountability, and service innovation. What You ll Bring to the Aftersales Manager position: Proven experience leading an aftersales or service function within automotive, leisure vehicles, or a similar premium product environment. Strong people leadership skills with the ability to motivate and develop teams. A customer-first mindset with a passion for delivering exceptional service. Solid operational, commercial, and problem-solving capability. Confident communicator, comfortable working cross-functionally and with senior stakeholders. Strong understanding of warranty processes, service operations, and parts management. Financial acumen with experience managing budgets Ready to take ownership of the customer experience beyond the sale? To show your interest in this Aftersales Manager role please Apply Now with a copy of your CV. Should you be successfully shortlisted, a member of our team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
Feb 06, 2026
Full time
Aftersales Manager Location: Warmington (HQ) Contract: Permanent, Full-time Salary: £43,000 per annum + Benefits + Bonus Deliver excellence. Build loyalty. Lead the aftersales experience for a luxury brand redefining adventure on the road. Join a renowned name that is transforming automotive camping luxury, crafting bespoke campervans and motorhomes designed for unforgettable journeys. With continued growth and an expanding customer base, the business is now seeking an experienced Aftersales Manager to lead and elevate the end-to-end aftersales operation. Your role as the Aftersales Manager: Based at the Oxfordshire HQ and reporting into the senior leadership team, you ll take ownership of the full aftersales function, ensuring customers receive an exceptional experience long after handover. You ll lead service, warranty, and customer support teams, embedding best practice, improving efficiency, and building long-term customer loyalty that supports the brand s premium reputation. Aftersales Leadership: Lead, coach, and develop a high-performing aftersales team across service, warranty, and customer support. Oversee daily workshop operations, job scheduling, and workflow efficiency, ensuring all internal and external repair orders are processed accurately Customer Experience: Own the aftersales customer journey, ensuring seamless support, clear communication, and outstanding service standards. Operational Excellence: Design and refine aftersales processes to improve efficiency, turnaround times, and customer satisfaction. Warranty & Quality: Oversee warranty management, fault resolution, and feedback loops to support continuous product and quality improvement Commercial Performance: Manage aftersales budgets, cost control, and revenue opportunities while maintaining premium service levels. Collaboration: Work closely with Sales, Production, and Design teams to ensure smooth handovers and consistent customer experiences. Continuous Improvement: Use data, customer insight, and KPIs to drive performance, accountability, and service innovation. What You ll Bring to the Aftersales Manager position: Proven experience leading an aftersales or service function within automotive, leisure vehicles, or a similar premium product environment. Strong people leadership skills with the ability to motivate and develop teams. A customer-first mindset with a passion for delivering exceptional service. Solid operational, commercial, and problem-solving capability. Confident communicator, comfortable working cross-functionally and with senior stakeholders. Strong understanding of warranty processes, service operations, and parts management. Financial acumen with experience managing budgets Ready to take ownership of the customer experience beyond the sale? To show your interest in this Aftersales Manager role please Apply Now with a copy of your CV. Should you be successfully shortlisted, a member of our team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
Managing Director Designate Automotive - Industrial - Engineering - Allied Industries Privately Owned Global Tech Manufacturing Group UK HQ This is not just a job. It's a succession opportunity. Location: Central England (Coventry, Leicester, Birmingham, Northampton or surrounding areas) We are seeking a high-potential Senior Executive / Senior Leader who is ready to step into a Managing Director remit within a privately owned, international technology-led manufacturing group operating across the Key Automotive, Industrial, Engineering and allied supply sectors. With over 15 years of sustained growth, this group has built a reputation for innovation, autonomy, and long-term thinking. Each international subsidiary operates with genuine independence, and this role represents full P&L ownership of the UK / Group HQ operation, with the backing of engaged owners and an experienced incumbent MD for full handover. The Opportunity: This is a Managing Director Designate role, offering a structured, supportive and fast track transition into full MD responsibility. You will initially work alongside the current Managing Director in a mentoring-led handover, gaining deep insight into the business, its people, customers, and growth strategy - before assuming full MD status. The remit is broad, autonomous, and commercially driven: Lead and grow the UK / HQ business Drive sales, marketing, and commercial strategy Own operational performance and financial outcomes Develop people, culture, and leadership capability Represent the business at board and shareholder level Who We're Looking For: We're looking for someone special. A commercially sharp, people-centric leader with the ambition, gravitas, and capability to run a business in its entirety. You will most likely come from the Automotive, Aftermarket, Engineering, Industrial or allied product supply / manufacturing industries and already operate at Senior Leadership level, with a clear upward career trajectory toward MD. Your Background Will Include: Senior leadership experience within the market sector you are in. Strong understanding of complex distribution routes to market and fragmented supply chains. A proven record of Sales growth and Commercial performance. Experience managing a business or business unit with real accountability. Exposure to international trading environments (desirable). Strong analytical and IT capability, able to turn data into actionable strategy. A passion for technology and technical products. The gravitas and confidence to influence at board and owner level. You'll be ambitious, resilient, and comfortable with challenge - but equally collaborative, values-led, and committed to developing people. Package: Highly competitive salary (circa 100k+ , negotiable) + Excellent benefits Fast track to MD appointment rising remuneration ( 150k) Performance-related bonus Company car Pension Clear progression to full Managing Director Structured mentoring and handover from incumbent MD Meet the Employer: Initial online "Meet the Employer" sessions will be conducted by our exclusive recruitment partner Glen Shepherd . Call Glen for a confidential conversation: (phone number removed) Or email your CV: We are hiring now - if you're ready to take the final step into a Managing Director role within a high-growth, privately owned, international tech manufacturer, this is your moment. JOB REF: 4318GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you
Feb 05, 2026
Full time
Managing Director Designate Automotive - Industrial - Engineering - Allied Industries Privately Owned Global Tech Manufacturing Group UK HQ This is not just a job. It's a succession opportunity. Location: Central England (Coventry, Leicester, Birmingham, Northampton or surrounding areas) We are seeking a high-potential Senior Executive / Senior Leader who is ready to step into a Managing Director remit within a privately owned, international technology-led manufacturing group operating across the Key Automotive, Industrial, Engineering and allied supply sectors. With over 15 years of sustained growth, this group has built a reputation for innovation, autonomy, and long-term thinking. Each international subsidiary operates with genuine independence, and this role represents full P&L ownership of the UK / Group HQ operation, with the backing of engaged owners and an experienced incumbent MD for full handover. The Opportunity: This is a Managing Director Designate role, offering a structured, supportive and fast track transition into full MD responsibility. You will initially work alongside the current Managing Director in a mentoring-led handover, gaining deep insight into the business, its people, customers, and growth strategy - before assuming full MD status. The remit is broad, autonomous, and commercially driven: Lead and grow the UK / HQ business Drive sales, marketing, and commercial strategy Own operational performance and financial outcomes Develop people, culture, and leadership capability Represent the business at board and shareholder level Who We're Looking For: We're looking for someone special. A commercially sharp, people-centric leader with the ambition, gravitas, and capability to run a business in its entirety. You will most likely come from the Automotive, Aftermarket, Engineering, Industrial or allied product supply / manufacturing industries and already operate at Senior Leadership level, with a clear upward career trajectory toward MD. Your Background Will Include: Senior leadership experience within the market sector you are in. Strong understanding of complex distribution routes to market and fragmented supply chains. A proven record of Sales growth and Commercial performance. Experience managing a business or business unit with real accountability. Exposure to international trading environments (desirable). Strong analytical and IT capability, able to turn data into actionable strategy. A passion for technology and technical products. The gravitas and confidence to influence at board and owner level. You'll be ambitious, resilient, and comfortable with challenge - but equally collaborative, values-led, and committed to developing people. Package: Highly competitive salary (circa 100k+ , negotiable) + Excellent benefits Fast track to MD appointment rising remuneration ( 150k) Performance-related bonus Company car Pension Clear progression to full Managing Director Structured mentoring and handover from incumbent MD Meet the Employer: Initial online "Meet the Employer" sessions will be conducted by our exclusive recruitment partner Glen Shepherd . Call Glen for a confidential conversation: (phone number removed) Or email your CV: We are hiring now - if you're ready to take the final step into a Managing Director role within a high-growth, privately owned, international tech manufacturer, this is your moment. JOB REF: 4318GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you
HEAD OF OPERATIONS SALARY: £55,000 - £60,000 LOCATION: BOURNEMOUTH The Head of Operations will play a central leadership role within an Authorised Corporate Director (ACD) business, overseeing all operational activity while contributing to the firm's growth through business development and marketing. The role requires a senior operations professional with experience in UK financial services, strong project management skills, and proven leadership capability. The successful candidate will take responsibility for the full operational lifecycle of the ACD business, ensuring robust fund oversight, resilient processes, and high quality service delivery. They will oversee the management of third party administrators, custodians and depositaries, support regulatory and governance requirements and uphold strong operational controls aligned with FCA regulations. They will lead the operational charge, including process improvement, systems implementation, new fund launches and broader cross functional projects, ensuring delivery to timelines and budgets, with clear communication to internal and external stakeholders. In this role, the individual will provide leadership and direction to a few teams, motivating and developing them, driving a high performance culture and ensuring effective performance management and succession planning. They will act as a senior escalation point for operational issues, working closely with the CEO, Compliance & Risk, Finance and external partners to maintain a high standard of operational integrity and client service. Alongside operational oversight, the position includes responsibility for driving business development and representing the company externally. The Head of Operations will build strong relationships with existing and prospective clients, identify commercial opportunities, participate in client meetings and industry events and support the wider leadership team in promoting the company's services. They will also contribute to marketing activity, helping shape the firm's brand presence, client communications, and positioning within the market. The role requires exceptional communication skills, the ability to influence at senior levels, strong analytical and organisational capability, and a strategic mindset with a proactive mindset. Experience of OEICs, NURS, AIFs is highly advantageous. The ideal candidate will combine operational discipline with commercial acumen, demonstrating resilience, integrity, sound judgement, and the ability to lead teams effectively while supporting the firm's growth strategy. Excellent Benefits 25 days holiday per annum plus bank holidays; 5% ER pension contribution (once completed probationary period, 3% up until then); Life assurance / death in service of 4 annual salary (immediately on commencement of employment); Private Medical Insurance with AXA PPP on a medical history disregarded basis (once completed probationary period); Healthcare Cash Plan with Bupa (once completed probationary period); Buying and Selling Holiday Scheme, allowing employees to increase their holiday entitlement to up to 30 days per annum (once completed probationary period); Flexible working/hybrid working available; Free office parking onsite. Skills & Experience Required - Essential Experience within UK financial services, ideally within an ACD, asset management, fund administration or a related FCA regulated environment; Proven operational leadership experience, managing and motivating multiple teams; Strong project management skills with experience delivering complex operational or regulatory projects; Direct experience in client engagement or business development within financial services; Exposure to marketing or brand building activities, ideally within a regulated firm; Exceptional communication, analytical and relationship building skills. Skills & Experience Required - Desirable Experience with authorised fund structures (OEICs, NURS, AIFs); Knowledge of operational resilience frameworks and fund oversight models; An understanding of ACD responsibilities, FCA regulations, operational risk and governance frameworks; Marketing or sales qualifications; Project management certifications (Prince2, Agile); IOC qualification (Investment Operations Certificate) or IMC qualification (Investment Management Certificate) - willing to obtain one of these if not already obtained. This is not just a "back office" role. It is a strategic senior leadership position at a firm with a broad and evolving fund offering, giving you the chance to shape how the business grows, behaves and succeeds in a regulated and competitive market. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non membership of a Trade Union.
Feb 05, 2026
Full time
HEAD OF OPERATIONS SALARY: £55,000 - £60,000 LOCATION: BOURNEMOUTH The Head of Operations will play a central leadership role within an Authorised Corporate Director (ACD) business, overseeing all operational activity while contributing to the firm's growth through business development and marketing. The role requires a senior operations professional with experience in UK financial services, strong project management skills, and proven leadership capability. The successful candidate will take responsibility for the full operational lifecycle of the ACD business, ensuring robust fund oversight, resilient processes, and high quality service delivery. They will oversee the management of third party administrators, custodians and depositaries, support regulatory and governance requirements and uphold strong operational controls aligned with FCA regulations. They will lead the operational charge, including process improvement, systems implementation, new fund launches and broader cross functional projects, ensuring delivery to timelines and budgets, with clear communication to internal and external stakeholders. In this role, the individual will provide leadership and direction to a few teams, motivating and developing them, driving a high performance culture and ensuring effective performance management and succession planning. They will act as a senior escalation point for operational issues, working closely with the CEO, Compliance & Risk, Finance and external partners to maintain a high standard of operational integrity and client service. Alongside operational oversight, the position includes responsibility for driving business development and representing the company externally. The Head of Operations will build strong relationships with existing and prospective clients, identify commercial opportunities, participate in client meetings and industry events and support the wider leadership team in promoting the company's services. They will also contribute to marketing activity, helping shape the firm's brand presence, client communications, and positioning within the market. The role requires exceptional communication skills, the ability to influence at senior levels, strong analytical and organisational capability, and a strategic mindset with a proactive mindset. Experience of OEICs, NURS, AIFs is highly advantageous. The ideal candidate will combine operational discipline with commercial acumen, demonstrating resilience, integrity, sound judgement, and the ability to lead teams effectively while supporting the firm's growth strategy. Excellent Benefits 25 days holiday per annum plus bank holidays; 5% ER pension contribution (once completed probationary period, 3% up until then); Life assurance / death in service of 4 annual salary (immediately on commencement of employment); Private Medical Insurance with AXA PPP on a medical history disregarded basis (once completed probationary period); Healthcare Cash Plan with Bupa (once completed probationary period); Buying and Selling Holiday Scheme, allowing employees to increase their holiday entitlement to up to 30 days per annum (once completed probationary period); Flexible working/hybrid working available; Free office parking onsite. Skills & Experience Required - Essential Experience within UK financial services, ideally within an ACD, asset management, fund administration or a related FCA regulated environment; Proven operational leadership experience, managing and motivating multiple teams; Strong project management skills with experience delivering complex operational or regulatory projects; Direct experience in client engagement or business development within financial services; Exposure to marketing or brand building activities, ideally within a regulated firm; Exceptional communication, analytical and relationship building skills. Skills & Experience Required - Desirable Experience with authorised fund structures (OEICs, NURS, AIFs); Knowledge of operational resilience frameworks and fund oversight models; An understanding of ACD responsibilities, FCA regulations, operational risk and governance frameworks; Marketing or sales qualifications; Project management certifications (Prince2, Agile); IOC qualification (Investment Operations Certificate) or IMC qualification (Investment Management Certificate) - willing to obtain one of these if not already obtained. This is not just a "back office" role. It is a strategic senior leadership position at a firm with a broad and evolving fund offering, giving you the chance to shape how the business grows, behaves and succeeds in a regulated and competitive market. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non membership of a Trade Union.
General Manager - South West Midlands Reference Number - Location South West Midlands Working Hours Full Time Closing Date 16/02/2026 General Manager The Steven Eagell Group is an award winning employer and Europe's largest Lexus and Toyota retailer, operating 43 locations across the South East, East of England and West Midlands. Representing the world's largest automotive brands, we are recognised for strong performance, progressive leadership and a commitment to developing senior talent. We are now seeking an experienced General Manager to take full operational and commercial accountability for select dealerships in the South West Midlands area. This is a leadership role suited to an established Head of Business / Dealer Principal / General Manager who thrives in a complex, multi site environment. The Opportunity As General Manager, you will have end to end responsibility for people, profit and performance. Reporting to the Divisional Director and supported by strong central functions, you will lead established leadership teams while shaping strategy, culture and future growth. This role offers genuine autonomy, visibility at senior level, and the opportunity to further develop your career within a market leading automotive group. What's On Offer In return, we offer a highly competitive senior leadership package and the opportunity to play a key role in the UK's largest Toyota and Lexus retail group. Company car and fuel Private medical insurance Health cash plan Life assurance (2x salary) Discounted vehicle purchase scheme Discounted servicing, parts and bodyshop services Ongoing training and development Career opportunities within a growing, high performing group Key Responsibilities as a General Manager You will be accountable for: Overall financial performance of both dealerships, ensuring delivery of budgeted profit, volume and cost targets Leadership, development and succession planning of dealership leadership teams Driving a high performance, values led culture where excellence is recognised and underperformance is addressed decisively Oversight of Sales and Aftersales operations, ensuring consistent delivery against manufacturer and group KPIs Setting clear financial, operational and growth objectives for each department, supported by robust business plans Accurate and timely dealership reporting in line with group frameworks and governance requirements Delivering consistently high levels of customer satisfaction and brand advocacy Ensuring full compliance with manufacturer standards, regulatory requirements and Steven Eagell Group policies About You This role requires a proven senior automotive leader with the credibility, judgement and commercial acumen to lead at scale. Previous experience as a Head of Business, Dealer Principal or General Manager within the automotive sector Strong track record of delivering sustainable financial performance Experience leading large, diverse teams through senior management layers Manufacturer experience with Toyota or Lexus (beneficial but not essential) Key attributes Inspirational, authentic leadership style with the ability to engage and motivate senior teams Commercially astute, with strong analytical capability and the foresight to identify and mitigate risk Calm, professional and resilient, with excellent stakeholder management skills Strategic thinker who remains highly effective in operational execution
Feb 05, 2026
Full time
General Manager - South West Midlands Reference Number - Location South West Midlands Working Hours Full Time Closing Date 16/02/2026 General Manager The Steven Eagell Group is an award winning employer and Europe's largest Lexus and Toyota retailer, operating 43 locations across the South East, East of England and West Midlands. Representing the world's largest automotive brands, we are recognised for strong performance, progressive leadership and a commitment to developing senior talent. We are now seeking an experienced General Manager to take full operational and commercial accountability for select dealerships in the South West Midlands area. This is a leadership role suited to an established Head of Business / Dealer Principal / General Manager who thrives in a complex, multi site environment. The Opportunity As General Manager, you will have end to end responsibility for people, profit and performance. Reporting to the Divisional Director and supported by strong central functions, you will lead established leadership teams while shaping strategy, culture and future growth. This role offers genuine autonomy, visibility at senior level, and the opportunity to further develop your career within a market leading automotive group. What's On Offer In return, we offer a highly competitive senior leadership package and the opportunity to play a key role in the UK's largest Toyota and Lexus retail group. Company car and fuel Private medical insurance Health cash plan Life assurance (2x salary) Discounted vehicle purchase scheme Discounted servicing, parts and bodyshop services Ongoing training and development Career opportunities within a growing, high performing group Key Responsibilities as a General Manager You will be accountable for: Overall financial performance of both dealerships, ensuring delivery of budgeted profit, volume and cost targets Leadership, development and succession planning of dealership leadership teams Driving a high performance, values led culture where excellence is recognised and underperformance is addressed decisively Oversight of Sales and Aftersales operations, ensuring consistent delivery against manufacturer and group KPIs Setting clear financial, operational and growth objectives for each department, supported by robust business plans Accurate and timely dealership reporting in line with group frameworks and governance requirements Delivering consistently high levels of customer satisfaction and brand advocacy Ensuring full compliance with manufacturer standards, regulatory requirements and Steven Eagell Group policies About You This role requires a proven senior automotive leader with the credibility, judgement and commercial acumen to lead at scale. Previous experience as a Head of Business, Dealer Principal or General Manager within the automotive sector Strong track record of delivering sustainable financial performance Experience leading large, diverse teams through senior management layers Manufacturer experience with Toyota or Lexus (beneficial but not essential) Key attributes Inspirational, authentic leadership style with the ability to engage and motivate senior teams Commercially astute, with strong analytical capability and the foresight to identify and mitigate risk Calm, professional and resilient, with excellent stakeholder management skills Strategic thinker who remains highly effective in operational execution
Digital Marketing Officer Location: Chiswick, Office Based, full time hours Excellent salary and benefits package A fantastic opportunity has arisen to work with an organisation that undertake life-saving and life-changing work to individuals that are being given a second chance at life. This role is to raise awareness of their work through digitalising their processes within Marketing and raising awareness through email campaigns, social media, website management and all digital engagement Key daily responsibilities include: Collaborate with the Marketing & Communications team as well as other internal and external stakeholders to promote the UK digital marketing strategy (website, social media, email, paid campaigns, SEO/SEM). Updating the website regularly with relevant content through the CMS Kentico. Monitor and report on digital marketing performance (website, social media, mailings, ads and PPC campaigns) using tools like Facebook Business Manager, Google Analytics or Piwik Pro, and provide monthly updates on campaign content. Develop and execute newsletter and mailing plans, including regular mailings via Mailingwork, data handling, performance analysis, and stakeholder engagement. Stay informed on digital marketing trends and share relevant insights with the team. Capture and prioritise website requirements across departments and collaborate with the international website team. Collaborate with the data warehouse system to provide the Marketing & Communications team with comprehensive marketing KPIs and performance insights Develop and deliver KPI reports, presenting findings to both the Marketing & Communications team and the Senior Leadership Team Extract and manage data for email campaigns in full compliance with current data protection regulations Collaborate with IT, CRM, and external partners to ensure data integrity, seamless integration, and alignment with organisational goals Champion a culture of measurement and continuous improvement within the Marketing & Communications team Attend regular appraisals with the Head of Marketing and Communications Participate in training, meetings, and team events Experience/knowledge/education Qualified to degree level (ideally digital marketing/marketing adjacent) and at least two years of experience in digital marketing including demonstrable track record of meeting and exceeding challenging targets. Strong communication skills both verbal and written Experience in working with a CRM system (preferably Kentico) with basic HTML/Coding skills. Knowledge of Salesforce and Mailingwork is an advantage. Highly experienced in the use of social media for professional use, e.g. Twitter, Facebook, YouTube and social media management tools. Solid analytical skills, including Piwik Pro or Google Analytics. Highly numerate with good data analysis/ insight skills and experience preparing reports, enabling the capability to build understanding of user behaviour. Demonstrable previous success with SEO/PPC and setting up /developing Google Adwords. Ability to work well under pressure, prioritising and managing workloads and projects independently and work on own initiative to deadlines. Able to juggle hands on delivery and reviewing work of others. Experience of working with external suppliers to maximise impact Skills and abilities Propensity to learn new applications quickly and to a high level of competence Experience of managing external partners and agencies to deliver agreed objectives on time and on budget. A proactive, flexible and friendly manner with an ability to build strong, mutually respectful relationships with internal colleagues and external partners, as well as good team-working skills. Charity experience highly desirable. Experience of working for an international organisation across multiple countries would be an advantage. Willingness to travel on occasion nationally and internationally.
Feb 05, 2026
Full time
Digital Marketing Officer Location: Chiswick, Office Based, full time hours Excellent salary and benefits package A fantastic opportunity has arisen to work with an organisation that undertake life-saving and life-changing work to individuals that are being given a second chance at life. This role is to raise awareness of their work through digitalising their processes within Marketing and raising awareness through email campaigns, social media, website management and all digital engagement Key daily responsibilities include: Collaborate with the Marketing & Communications team as well as other internal and external stakeholders to promote the UK digital marketing strategy (website, social media, email, paid campaigns, SEO/SEM). Updating the website regularly with relevant content through the CMS Kentico. Monitor and report on digital marketing performance (website, social media, mailings, ads and PPC campaigns) using tools like Facebook Business Manager, Google Analytics or Piwik Pro, and provide monthly updates on campaign content. Develop and execute newsletter and mailing plans, including regular mailings via Mailingwork, data handling, performance analysis, and stakeholder engagement. Stay informed on digital marketing trends and share relevant insights with the team. Capture and prioritise website requirements across departments and collaborate with the international website team. Collaborate with the data warehouse system to provide the Marketing & Communications team with comprehensive marketing KPIs and performance insights Develop and deliver KPI reports, presenting findings to both the Marketing & Communications team and the Senior Leadership Team Extract and manage data for email campaigns in full compliance with current data protection regulations Collaborate with IT, CRM, and external partners to ensure data integrity, seamless integration, and alignment with organisational goals Champion a culture of measurement and continuous improvement within the Marketing & Communications team Attend regular appraisals with the Head of Marketing and Communications Participate in training, meetings, and team events Experience/knowledge/education Qualified to degree level (ideally digital marketing/marketing adjacent) and at least two years of experience in digital marketing including demonstrable track record of meeting and exceeding challenging targets. Strong communication skills both verbal and written Experience in working with a CRM system (preferably Kentico) with basic HTML/Coding skills. Knowledge of Salesforce and Mailingwork is an advantage. Highly experienced in the use of social media for professional use, e.g. Twitter, Facebook, YouTube and social media management tools. Solid analytical skills, including Piwik Pro or Google Analytics. Highly numerate with good data analysis/ insight skills and experience preparing reports, enabling the capability to build understanding of user behaviour. Demonstrable previous success with SEO/PPC and setting up /developing Google Adwords. Ability to work well under pressure, prioritising and managing workloads and projects independently and work on own initiative to deadlines. Able to juggle hands on delivery and reviewing work of others. Experience of working with external suppliers to maximise impact Skills and abilities Propensity to learn new applications quickly and to a high level of competence Experience of managing external partners and agencies to deliver agreed objectives on time and on budget. A proactive, flexible and friendly manner with an ability to build strong, mutually respectful relationships with internal colleagues and external partners, as well as good team-working skills. Charity experience highly desirable. Experience of working for an international organisation across multiple countries would be an advantage. Willingness to travel on occasion nationally and internationally.
A leading international consumer products business is seeking a Category Manager to drive category growth across the UK and EMEA region on a temporary basis for 12 months. Reporting to a senior regional category leader, this role focuses on applying category management best practices, shopper insights, and data-led storytelling to expand range, improve distribution, and support new product launches across multiple markets. Key Responsibilities Act as a trusted category advisor to UK, French, and EMEA customers and distributors Analyse category, brand, and shopper performance to identify growth opportunities and risks Develop and present clear, compelling insights to internal teams and retail buyers Partner with Sales and Marketing on tailored NPD launch planning Maintain reporting tools using multiple data sources (e.g. IRI, Nielsen, Kantar) Manage insight platforms and support shopper research activities Support NPD and innovation through performance analysis and trend identification Experience & Skills 2-5 years' experience in category management, insights, or a related commercial role Degree qualified (or equivalent experience) Strong Excel skills; good working knowledge of PowerPoint Excellent communication and storytelling capability Experience in FMCG or consumer-facing industries Comfortable working cross-functionally in a fast-paced environment Willingness to travel across the UK, France, and EMEA as required
Feb 05, 2026
Seasonal
A leading international consumer products business is seeking a Category Manager to drive category growth across the UK and EMEA region on a temporary basis for 12 months. Reporting to a senior regional category leader, this role focuses on applying category management best practices, shopper insights, and data-led storytelling to expand range, improve distribution, and support new product launches across multiple markets. Key Responsibilities Act as a trusted category advisor to UK, French, and EMEA customers and distributors Analyse category, brand, and shopper performance to identify growth opportunities and risks Develop and present clear, compelling insights to internal teams and retail buyers Partner with Sales and Marketing on tailored NPD launch planning Maintain reporting tools using multiple data sources (e.g. IRI, Nielsen, Kantar) Manage insight platforms and support shopper research activities Support NPD and innovation through performance analysis and trend identification Experience & Skills 2-5 years' experience in category management, insights, or a related commercial role Degree qualified (or equivalent experience) Strong Excel skills; good working knowledge of PowerPoint Excellent communication and storytelling capability Experience in FMCG or consumer-facing industries Comfortable working cross-functionally in a fast-paced environment Willingness to travel across the UK, France, and EMEA as required
Get Staffed Online Recruitment Limited
Brighton, Sussex
Director of Admissions and Recruitment Location: Brighton Salary: From £83,200 per annum Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Director of Admissions and Recruitment, you will lead the transformation of our client's student recruitment and admissions functions. This role is responsible for setting and delivering a clear, commercially grounded recruitment strategy that protects and grows market share across their core disciplines of Music, Performing Arts, Screen and Film, and Gaming. You will take overall responsibility for how they attract, convert and admit students, ensuring that strategy, systems, people and resources are aligned to deliver against institutional objectives. A key focus of the role will be embedding a robust, data-led sales approach and fully realising the benefits of their Salesforce CRM implementation. What You'll Do: Set and communicate a strategic vision for recruitment and admissions across our client. Develop and deliver recruitment and admissions strategies that support the University's overall objectives and admissions policies. Lead the design and implementation of an end-to-end recruitment and admissions process, making full and effective use of Salesforce CRM. Establish strong data collection, analysis and reporting capabilities to monitor performance, track progress and inform decision-making, including delivery against September 2026 student recruitment targets. Build capability across recruitment and admissions teams through training, development and clear expectations, particularly in sales practice, CRM usage and data-driven working. Ensure resources are used efficiently and cost-effectively, including evaluating the return on investment of recruitment activities. Work closely with senior colleagues and stakeholders across the University to align recruitment activity with academic, operational and commercial priorities. What You'll Bring: A proven track record of improving sales performance against challenging targets. Experience of embedding a sales culture and strengthening team capability in a complex organisation. Strong commercial, strategic and leadership experience within a long sales cycle environment. The ability to build and communicate a shared vision, working effectively with internal and external stakeholders across a matrix structure. Demonstrable experience of leading geographically dispersed teams. A collaborative approach, with the ability to build effective partnerships across the organisation. A consistent commitment to the highest ethical standards in decision-making and practice. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and you will be redirected to our client's careers site to complete your application.
Feb 05, 2026
Full time
Director of Admissions and Recruitment Location: Brighton Salary: From £83,200 per annum Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Director of Admissions and Recruitment, you will lead the transformation of our client's student recruitment and admissions functions. This role is responsible for setting and delivering a clear, commercially grounded recruitment strategy that protects and grows market share across their core disciplines of Music, Performing Arts, Screen and Film, and Gaming. You will take overall responsibility for how they attract, convert and admit students, ensuring that strategy, systems, people and resources are aligned to deliver against institutional objectives. A key focus of the role will be embedding a robust, data-led sales approach and fully realising the benefits of their Salesforce CRM implementation. What You'll Do: Set and communicate a strategic vision for recruitment and admissions across our client. Develop and deliver recruitment and admissions strategies that support the University's overall objectives and admissions policies. Lead the design and implementation of an end-to-end recruitment and admissions process, making full and effective use of Salesforce CRM. Establish strong data collection, analysis and reporting capabilities to monitor performance, track progress and inform decision-making, including delivery against September 2026 student recruitment targets. Build capability across recruitment and admissions teams through training, development and clear expectations, particularly in sales practice, CRM usage and data-driven working. Ensure resources are used efficiently and cost-effectively, including evaluating the return on investment of recruitment activities. Work closely with senior colleagues and stakeholders across the University to align recruitment activity with academic, operational and commercial priorities. What You'll Bring: A proven track record of improving sales performance against challenging targets. Experience of embedding a sales culture and strengthening team capability in a complex organisation. Strong commercial, strategic and leadership experience within a long sales cycle environment. The ability to build and communicate a shared vision, working effectively with internal and external stakeholders across a matrix structure. Demonstrable experience of leading geographically dispersed teams. A collaborative approach, with the ability to build effective partnerships across the organisation. A consistent commitment to the highest ethical standards in decision-making and practice. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and you will be redirected to our client's careers site to complete your application.
Quality Manager Location : Coppice Sirane, Tonypandy, South Wales Salary : Circa £50,000 (DOE) Contract : Full-time, Permanent Function : Quality, Safety & Environmental Why Join Coppice Sirane? • Greenfield opportunity: Build and embed quality systems from day one • High visibility role: Direct influence on site standards and senior leadership decision-making • Real ownership: Autonomy to shape processes and best practice • Career growth: Broaden your remit across quality, safety and environmental excellence Shape Quality From Day One in a Brand-New Operation! We recently launched a new manufacturing site in Tonypandy and are seeking an experienced, hands-on Quality Manager to take full ownership of quality, safety and compliance from the ground up. This is a rare greenfield opportunity for a quality professional who thrives on building robust systems, setting standards, and embedding a culture of excellence. You ll be the architect of the site s Quality Management System (QMS), working closely with senior stakeholders to ensure compliance, consistency and continuous improvement across the operation - If you re motivated by autonomy, influence, and the chance to leave a lasting legacy, this role offers exactly that! The Role As Quality Manager, you will have end-to-end responsibility for quality assurance, compliance, and audit readiness at a newly established site. Key responsibilities include: Quality Systems & Compliance • Design, implement and embed a fit-for-purpose Quality Management System (QMS) aligned to customer, legal and industry standards • Own and maintain all quality documentation, including procedures, work instructions and the Management System Manual • Ensure compliance with ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex standards Auditing & Continuous Improvement • Plan and conduct internal audits and manage external audits with confidence • Investigate non-conformances, implement corrective and preventive actions, and drive measurable improvements • Track, analyse and report quality performance metrics to senior management Customer, Supplier & Stakeholder Engagement • Act as the primary point of contact for quality-related customer and supplier matters • Manage customer complaints professionally and support product recalls where required, including stock quarantine • Host audits, site visits and inspections, representing the business to the highest standard Leadership & Collaboration • Lead, coach and develop the QA team, setting clear expectations and building capability • Work collaboratively with Production, Warehouse, H&S and Sales teams to ensure specifications are met and deviations resolved swiftly • Promote a strong culture of quality, accountability and continuous improvement across the site What You ll Bring Essential Experience & Qualifications • Strong working knowledge of Quality Management principles and systems • Proven experience maintaining and auditing against ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex • HACCP and Food Hygiene training • IOSH certification and Legionella training • Confident communicator with strong negotiation, report writing and presentation skills • Excellent leadership, coaching and stakeholder management capability • Strong IT literacy with the ability to analyse and report operational data • Flexible approach to working hours to meet business needs Desirable (But Not Essential) • Experience with environmental compliance (waste, energy, water, oils, pest control and relevant legislation) • Externally certified auditor status • NEBOSH qualification (or working towards) • Exposure to Lean / Six Sigma methodologies • Train-the-Trainer experience and confidence delivering internal training How to Apply Please submit your CV along with a brief cover note outlining your experience in building or embedding Quality Management Systems and leading audits. Applications are reviewed on receipt early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Reasonable adjustments will be made throughout the recruitment process where required. We look forward to receiving your application! No agencies please.
Feb 05, 2026
Full time
Quality Manager Location : Coppice Sirane, Tonypandy, South Wales Salary : Circa £50,000 (DOE) Contract : Full-time, Permanent Function : Quality, Safety & Environmental Why Join Coppice Sirane? • Greenfield opportunity: Build and embed quality systems from day one • High visibility role: Direct influence on site standards and senior leadership decision-making • Real ownership: Autonomy to shape processes and best practice • Career growth: Broaden your remit across quality, safety and environmental excellence Shape Quality From Day One in a Brand-New Operation! We recently launched a new manufacturing site in Tonypandy and are seeking an experienced, hands-on Quality Manager to take full ownership of quality, safety and compliance from the ground up. This is a rare greenfield opportunity for a quality professional who thrives on building robust systems, setting standards, and embedding a culture of excellence. You ll be the architect of the site s Quality Management System (QMS), working closely with senior stakeholders to ensure compliance, consistency and continuous improvement across the operation - If you re motivated by autonomy, influence, and the chance to leave a lasting legacy, this role offers exactly that! The Role As Quality Manager, you will have end-to-end responsibility for quality assurance, compliance, and audit readiness at a newly established site. Key responsibilities include: Quality Systems & Compliance • Design, implement and embed a fit-for-purpose Quality Management System (QMS) aligned to customer, legal and industry standards • Own and maintain all quality documentation, including procedures, work instructions and the Management System Manual • Ensure compliance with ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex standards Auditing & Continuous Improvement • Plan and conduct internal audits and manage external audits with confidence • Investigate non-conformances, implement corrective and preventive actions, and drive measurable improvements • Track, analyse and report quality performance metrics to senior management Customer, Supplier & Stakeholder Engagement • Act as the primary point of contact for quality-related customer and supplier matters • Manage customer complaints professionally and support product recalls where required, including stock quarantine • Host audits, site visits and inspections, representing the business to the highest standard Leadership & Collaboration • Lead, coach and develop the QA team, setting clear expectations and building capability • Work collaboratively with Production, Warehouse, H&S and Sales teams to ensure specifications are met and deviations resolved swiftly • Promote a strong culture of quality, accountability and continuous improvement across the site What You ll Bring Essential Experience & Qualifications • Strong working knowledge of Quality Management principles and systems • Proven experience maintaining and auditing against ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex • HACCP and Food Hygiene training • IOSH certification and Legionella training • Confident communicator with strong negotiation, report writing and presentation skills • Excellent leadership, coaching and stakeholder management capability • Strong IT literacy with the ability to analyse and report operational data • Flexible approach to working hours to meet business needs Desirable (But Not Essential) • Experience with environmental compliance (waste, energy, water, oils, pest control and relevant legislation) • Externally certified auditor status • NEBOSH qualification (or working towards) • Exposure to Lean / Six Sigma methodologies • Train-the-Trainer experience and confidence delivering internal training How to Apply Please submit your CV along with a brief cover note outlining your experience in building or embedding Quality Management Systems and leading audits. Applications are reviewed on receipt early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Reasonable adjustments will be made throughout the recruitment process where required. We look forward to receiving your application! No agencies please.
Interim Finance Manager (Manufacturing) - 3-6 Month Contract Location: Calne (Hybrid) Start: ASAP Systems: MS Dynamics 365 Business Central (essential) We're supporting a leading manufacturing business in Calne who are looking for an experienced and hands on Interim Finance Manager to support the site for an initial 3-6 month contract . This role is critical in driving accuracy across costing, inventory, production reporting, and site performance, so strong manufacturing experience is essential. You'll oversee financial reporting, budgeting, forecasting and ensure compliance with IFRS/UK GAAP, while supervising a Management Accountant. Key Responsibilities Manufacturing Finance & Costing Establish, maintain, and improve cost accounting standards across product costing and cost allocations. Analyse inventory valuation, production order variances, standard vs actual variances, and absorption in production cost centres. Provide detailed financial analysis on plant performance, gross margin variances, and key operational KPIs. Support costing for new and existing products, partnering closely with Sales and Technical teams. Reporting, Forecasting & Budgeting Lead accurate and timely month-end and quarter-end reporting for the plant. Produce rolling 3-month forecasts for plant KPIs and financial performance. Compile the annual plant budget, cost centre budgets, and budgeted cost standards. Prepare monthly and quarterly financial reports covering product and site performance. Financial Control & Compliance Maintain strong accounting policies in line with IFRS and UK GAAP. Prepare UK statutory accounts and manage the annual audit process. Oversee the annual physical inventory count and ensure complete regulatory and site compliance. Manage day-to-day accounting operations and supervise the Management Accountant. Essential Skills & Experience Fully qualified (CIMA/ACCA). Minimum 3 years' experience in a manufacturing environment - strong costing/inventory exposure required. Hands-on experience with MS Dynamics 365 Business Central (mandatory). Advanced Excel and strong overall systems capability. Excellent communication skills, able to partner with non-finance teams. Strong budgeting, forecasting, and analytical skills. Able to prioritise effectively and deliver to tight deadlines. If you are a hands-on Finance Manager then please apply to this role or send a copy of your CV Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Feb 05, 2026
Contractor
Interim Finance Manager (Manufacturing) - 3-6 Month Contract Location: Calne (Hybrid) Start: ASAP Systems: MS Dynamics 365 Business Central (essential) We're supporting a leading manufacturing business in Calne who are looking for an experienced and hands on Interim Finance Manager to support the site for an initial 3-6 month contract . This role is critical in driving accuracy across costing, inventory, production reporting, and site performance, so strong manufacturing experience is essential. You'll oversee financial reporting, budgeting, forecasting and ensure compliance with IFRS/UK GAAP, while supervising a Management Accountant. Key Responsibilities Manufacturing Finance & Costing Establish, maintain, and improve cost accounting standards across product costing and cost allocations. Analyse inventory valuation, production order variances, standard vs actual variances, and absorption in production cost centres. Provide detailed financial analysis on plant performance, gross margin variances, and key operational KPIs. Support costing for new and existing products, partnering closely with Sales and Technical teams. Reporting, Forecasting & Budgeting Lead accurate and timely month-end and quarter-end reporting for the plant. Produce rolling 3-month forecasts for plant KPIs and financial performance. Compile the annual plant budget, cost centre budgets, and budgeted cost standards. Prepare monthly and quarterly financial reports covering product and site performance. Financial Control & Compliance Maintain strong accounting policies in line with IFRS and UK GAAP. Prepare UK statutory accounts and manage the annual audit process. Oversee the annual physical inventory count and ensure complete regulatory and site compliance. Manage day-to-day accounting operations and supervise the Management Accountant. Essential Skills & Experience Fully qualified (CIMA/ACCA). Minimum 3 years' experience in a manufacturing environment - strong costing/inventory exposure required. Hands-on experience with MS Dynamics 365 Business Central (mandatory). Advanced Excel and strong overall systems capability. Excellent communication skills, able to partner with non-finance teams. Strong budgeting, forecasting, and analytical skills. Able to prioritise effectively and deliver to tight deadlines. If you are a hands-on Finance Manager then please apply to this role or send a copy of your CV Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
This role is expected to evolve as the digital out of home advances. You will be expected to adopt a change mind-set that leads, encourages and supports this business growth and evolution. You will be encouraged and expected to partner with different clients, agencies and specialist we work with as our business grows, to allow for greater agility in the way we are set up to work and to broaden development opportunities for continued career progression, building your career at JCDecaux. Purpose The Partnerships team is focused on maintaining and evolving effective relationships with Partnership clients, to ensure that all relevant stakeholders understand and accept the increasing value of JCDecaux OOH as a critical component of their advertising strategy, thereby driving increased revenue from the client. As an Account Director you are responsible for building and maintaining professional and profitable relationships with key clients, identifying new business opportunities with new and existing advertisers, developing creative opportunities, and establishing and managing sales deals generating maximum revenue for the Company. You are an ambassador for JCDecaux and as such, you are recognised for and expected to demonstrate behaviour which expresses our Company values and celebrates others who do the same. Impact Commercial • Generate maximum revenue by building strong client relationships • Identify key sales opportunities within new and existing clients • Distinguish key areas for future business development, manage and improve specific client KPI's • Grow a comprehensive understanding of clients' business and media objectives. • To work as an ambassador on behalf of our business ensuring JCDecaux is perceived as the brand market leader • Own relationships with specific client accounts to influence activity towards OOH market and to JCD specifically, and to ensure proactive pitching to Clients is effective. Team Contributor • Work closely with Partnerships and Marketing to deliver the best representation to clients • Ensure CRM is used daily to manage appointments and communications • Adhere to and advocate wider adoption of the established business and commercial policies, and enabling processes and governance, in place to achieve our business strategy • Be a forward thinking, creative and innovative member of the team to influence planning decisions. Sales Generation • Direct and oversee the management of specific client partnerships, creating professional and profitable relationships with clients generating maximum revenue for the Company. • Provide feedback, sales leads and best practice methods to colleagues and the Partnerships management team taken from client meetings and conversations • A visionary who can inspire colleagues and clients to bring new revenues in from other media. • Focus efforts and time on the development and performance of the Partnerships business. May be required to spend a minority of time with other organisations (e.g. Specialists) to support and enable Client performance. • Support the diversification of the customer base across multiple agencies and organisations What you'll be doing Sales Expertise: Internally and externally recognised as a best practice sales expert within your area and expert negotiation and sales closing skills. To be aware and keep up to date with the market and competitor media landscape (across media channels) to challenge the status quo and increase JCDecaux revenue growth. Proactive Approach Manages own time on key objectives and proactively works to improve the performance of the department and business and looks for and removes (or reduce) constraints on getting things done effectively Develops effective medium to long term project plans for own area. Promotes an agile approach and reduces ineffectiveness or inefficiency so that aims are achieved in the most successful way. Anticipates skills, knowledge and behaviours required of role and continuously seeks to learn and develop these Communication and interpersonal skills Encourages others to work effectively with people with diverse styles and backgrounds A technical contributor that creates formal networks internally and externally, i.e. part of a formal industry network Explains/ presents complex ideas clearly and with passion Builds support for ideas through persuasion and consensus-building. Negotiates effectively to achieve the desired outcome in complex situations Thinking and Problem Solving Develops and refines innovative solutions to problems Develops and shares innovative approaches; considering the wider impact and implications for the business Makes timely and sound decisions regarding complex issues Influences strategy and goals in own area based on business needs and priorities in to deliver objectives. Supports implementation of change A little bit about you Qualifications and Experience Experienced in media (and preferably digital and OOH media) trading and management Proven in-depth sales generation, negotiation and account management skills and experiences, preferably within the digital and OOH media marketplace. An understanding of business, financials, products/services, the market or the needs/challenges of assigned accounts Demonstrable capability/experience to: Develop colleagues' and customers' understanding Act as an expert in the management and delivery of customer campaigns from objective translation into booking and through to implementation Success working with moderately complex sales or account management processes Experience manging people Educated to degree level or equivalent We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers' problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It's really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.We believe that diversity of thought, experience and background provides the platform for great creativity,We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. About our recruitment process . 1. You find or get sent this job advert, read it, and feel like you're you'd be a great addition to the JCD family.2. You send in your application to let us know you're interested.3. We see your application, get excited, and give you a call.4. You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.5. You'll begin your journey with us, were excited to support and develop you throughout you career.
Feb 05, 2026
Full time
This role is expected to evolve as the digital out of home advances. You will be expected to adopt a change mind-set that leads, encourages and supports this business growth and evolution. You will be encouraged and expected to partner with different clients, agencies and specialist we work with as our business grows, to allow for greater agility in the way we are set up to work and to broaden development opportunities for continued career progression, building your career at JCDecaux. Purpose The Partnerships team is focused on maintaining and evolving effective relationships with Partnership clients, to ensure that all relevant stakeholders understand and accept the increasing value of JCDecaux OOH as a critical component of their advertising strategy, thereby driving increased revenue from the client. As an Account Director you are responsible for building and maintaining professional and profitable relationships with key clients, identifying new business opportunities with new and existing advertisers, developing creative opportunities, and establishing and managing sales deals generating maximum revenue for the Company. You are an ambassador for JCDecaux and as such, you are recognised for and expected to demonstrate behaviour which expresses our Company values and celebrates others who do the same. Impact Commercial • Generate maximum revenue by building strong client relationships • Identify key sales opportunities within new and existing clients • Distinguish key areas for future business development, manage and improve specific client KPI's • Grow a comprehensive understanding of clients' business and media objectives. • To work as an ambassador on behalf of our business ensuring JCDecaux is perceived as the brand market leader • Own relationships with specific client accounts to influence activity towards OOH market and to JCD specifically, and to ensure proactive pitching to Clients is effective. Team Contributor • Work closely with Partnerships and Marketing to deliver the best representation to clients • Ensure CRM is used daily to manage appointments and communications • Adhere to and advocate wider adoption of the established business and commercial policies, and enabling processes and governance, in place to achieve our business strategy • Be a forward thinking, creative and innovative member of the team to influence planning decisions. Sales Generation • Direct and oversee the management of specific client partnerships, creating professional and profitable relationships with clients generating maximum revenue for the Company. • Provide feedback, sales leads and best practice methods to colleagues and the Partnerships management team taken from client meetings and conversations • A visionary who can inspire colleagues and clients to bring new revenues in from other media. • Focus efforts and time on the development and performance of the Partnerships business. May be required to spend a minority of time with other organisations (e.g. Specialists) to support and enable Client performance. • Support the diversification of the customer base across multiple agencies and organisations What you'll be doing Sales Expertise: Internally and externally recognised as a best practice sales expert within your area and expert negotiation and sales closing skills. To be aware and keep up to date with the market and competitor media landscape (across media channels) to challenge the status quo and increase JCDecaux revenue growth. Proactive Approach Manages own time on key objectives and proactively works to improve the performance of the department and business and looks for and removes (or reduce) constraints on getting things done effectively Develops effective medium to long term project plans for own area. Promotes an agile approach and reduces ineffectiveness or inefficiency so that aims are achieved in the most successful way. Anticipates skills, knowledge and behaviours required of role and continuously seeks to learn and develop these Communication and interpersonal skills Encourages others to work effectively with people with diverse styles and backgrounds A technical contributor that creates formal networks internally and externally, i.e. part of a formal industry network Explains/ presents complex ideas clearly and with passion Builds support for ideas through persuasion and consensus-building. Negotiates effectively to achieve the desired outcome in complex situations Thinking and Problem Solving Develops and refines innovative solutions to problems Develops and shares innovative approaches; considering the wider impact and implications for the business Makes timely and sound decisions regarding complex issues Influences strategy and goals in own area based on business needs and priorities in to deliver objectives. Supports implementation of change A little bit about you Qualifications and Experience Experienced in media (and preferably digital and OOH media) trading and management Proven in-depth sales generation, negotiation and account management skills and experiences, preferably within the digital and OOH media marketplace. An understanding of business, financials, products/services, the market or the needs/challenges of assigned accounts Demonstrable capability/experience to: Develop colleagues' and customers' understanding Act as an expert in the management and delivery of customer campaigns from objective translation into booking and through to implementation Success working with moderately complex sales or account management processes Experience manging people Educated to degree level or equivalent We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers' problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It's really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.We believe that diversity of thought, experience and background provides the platform for great creativity,We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. About our recruitment process . 1. You find or get sent this job advert, read it, and feel like you're you'd be a great addition to the JCD family.2. You send in your application to let us know you're interested.3. We see your application, get excited, and give you a call.4. You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.5. You'll begin your journey with us, were excited to support and develop you throughout you career.
Territory Sales Manager - Ophthalmics - M62 Corridor Ophthalmic Territory Sales Manager opportunity along M62 Corridor. Zest Optical is working in partnership with a leading ophthalmic manufacturer to recruit a commercially focused Territory Sales Manager. This is a field-based role focused on developing strong relationships with optical and clinical customers, supporting business growth and delivering product training across the M62 Corridor (Leeds, Manchester, Liverpool & North Wales). You will represent the brand within your region, driving sustainable growth, increasing market share and supporting customers through a consultative, solutions-led approach. The Role Manage and develop a portfolio of optical and clinical accounts across the territory Drive sales growth through strategic account management and new business development Deliver product education, training and ongoing commercial support to customers Identify opportunities to increase product adoption and maximise territory performance Plan and manage territory activity effectively, maintaining strong customer engagement Build trusted relationships with key stakeholders through a consultative approach Work closely with internal teams to support successful product launches and initiatives Requirements Proven B2B field sales experience, ideally within optics, healthcare or medical devices Strong relationship-building and communication skills Commercially driven with strong territory management capability Self-motivated and organised, comfortable working autonomously Optical industry experience or clinical knowledge advantageous Salary & Benefits Base salary up to 60k 25% bonus Company car or car allowance Pension and additional benefits Strong training and long-term career development opportunities If you're looking to join a progressive ophthalmic business and develop your career within field sales, apply now for a confidential discussion.
Feb 05, 2026
Full time
Territory Sales Manager - Ophthalmics - M62 Corridor Ophthalmic Territory Sales Manager opportunity along M62 Corridor. Zest Optical is working in partnership with a leading ophthalmic manufacturer to recruit a commercially focused Territory Sales Manager. This is a field-based role focused on developing strong relationships with optical and clinical customers, supporting business growth and delivering product training across the M62 Corridor (Leeds, Manchester, Liverpool & North Wales). You will represent the brand within your region, driving sustainable growth, increasing market share and supporting customers through a consultative, solutions-led approach. The Role Manage and develop a portfolio of optical and clinical accounts across the territory Drive sales growth through strategic account management and new business development Deliver product education, training and ongoing commercial support to customers Identify opportunities to increase product adoption and maximise territory performance Plan and manage territory activity effectively, maintaining strong customer engagement Build trusted relationships with key stakeholders through a consultative approach Work closely with internal teams to support successful product launches and initiatives Requirements Proven B2B field sales experience, ideally within optics, healthcare or medical devices Strong relationship-building and communication skills Commercially driven with strong territory management capability Self-motivated and organised, comfortable working autonomously Optical industry experience or clinical knowledge advantageous Salary & Benefits Base salary up to 60k 25% bonus Company car or car allowance Pension and additional benefits Strong training and long-term career development opportunities If you're looking to join a progressive ophthalmic business and develop your career within field sales, apply now for a confidential discussion.
Role specification The Senior Salesforce Developer holds end-to-end responsibility for designing, developing, and enhancing Salesforce solutions that underpin the delivery of high-quality services aligned to business requirements. The role provides technical leadership and direction, ensuring that development resources are effectively deployed to maintain business-as-usual capability while delivering agreed enhancements and transformation activity that support system stability, scalability, and long-term sustainability. Acting as the senior technical point of contact for Salesforce delivery, the Senior Salesforce Developer ensures best-practice governance, coding standards, and development methodologies are consistently applied. The role works closely with business analysts, product owners, architects, and third-party suppliers to ensure solution continuity and alignment across the Salesforce ecosystem. The Senior Salesforce Developer contributes to the continuous improvement of development practices, supports capability uplift across the team, and ensures that Salesforce solutions continue to evolve in line with platform innovations and organisational needs. This role will be mainly remote with the usual travel as and when required Key Responsibilities: Lead the design, development, and customisation of Salesforce applications using Apex, Lightning Web Components, Visualforce, and related technologies. Own the technical design process, ensuring solutions meet architectural standards, security requirements, and business needs. Integrate Salesforce with external systems using REST/SOAP APIs, Middleware, and third-party applications. Conduct code reviews, enforce development best practices, and ensure high-quality, reusable, and scalable code. Maintain data integrity, system performance, and platform scalability through proactive monitoring and technical optimisation. Ensure adoption of Salesforce DevOps practices, including Salesforce DX, version control (eg, Git), and CI/CD pipelines. Remain up to date with Salesforce releases, evaluate new features, and recommend adoption within the organisation. Work closely with business analysts, solution architects, and stakeholders to gather, refine, and translate technical requirements into deliverable solutions. Act as the technical escalation point for complex issues across the Salesforce platform. Communicate technical decisions, platform considerations, and delivery status to senior stakeholders. Represent Salesforce technical delivery in governance forums and project meetings. Ensure alignment between Salesforce development activity and wider digital strategy, delivery priorities, and operational requirements. Provide mentorship, technical guidance, and support to junior developers and cross-functional colleagues. Support knowledge-management activities, ensuring documentation, patterns, and reusable components are maintained. Contribute to the uplift of internal Salesforce capability by enabling skills development and sharing best practice across teams. Support the creation of delivery collateral and technical input for bids or new project opportunities where Salesforce expertise is required. Required Skills & Qualifications SC Eligible/NPPV3 Eligible 5+ years' experience in Salesforce development (Apex, Lightning, Visualforce). Strong understanding of Salesforce architecture, security model, data model, and governance. Proven experience integrating Salesforce with enterprise systems and APIs. Experience with DevOps practices including Salesforce DX and version control tools (eg, Git). Demonstrable track record of delivering successful Salesforce implementations. Salesforce Platform Developer I & II certifications (preferred). Bachelor's degree in Computer Science, Information Systems, or related discipline (preferred). Additional Desired Skills SC Cleared/NPPV3 Cleared Experience across Sales Cloud, Service Cloud, and Marketing Cloud. Advanced knowledge of SOQL, SOSL, JavaScript, HTML/CSS. Strong problem-solving abilities, communication skills, and leadership capability.
Feb 05, 2026
Full time
Role specification The Senior Salesforce Developer holds end-to-end responsibility for designing, developing, and enhancing Salesforce solutions that underpin the delivery of high-quality services aligned to business requirements. The role provides technical leadership and direction, ensuring that development resources are effectively deployed to maintain business-as-usual capability while delivering agreed enhancements and transformation activity that support system stability, scalability, and long-term sustainability. Acting as the senior technical point of contact for Salesforce delivery, the Senior Salesforce Developer ensures best-practice governance, coding standards, and development methodologies are consistently applied. The role works closely with business analysts, product owners, architects, and third-party suppliers to ensure solution continuity and alignment across the Salesforce ecosystem. The Senior Salesforce Developer contributes to the continuous improvement of development practices, supports capability uplift across the team, and ensures that Salesforce solutions continue to evolve in line with platform innovations and organisational needs. This role will be mainly remote with the usual travel as and when required Key Responsibilities: Lead the design, development, and customisation of Salesforce applications using Apex, Lightning Web Components, Visualforce, and related technologies. Own the technical design process, ensuring solutions meet architectural standards, security requirements, and business needs. Integrate Salesforce with external systems using REST/SOAP APIs, Middleware, and third-party applications. Conduct code reviews, enforce development best practices, and ensure high-quality, reusable, and scalable code. Maintain data integrity, system performance, and platform scalability through proactive monitoring and technical optimisation. Ensure adoption of Salesforce DevOps practices, including Salesforce DX, version control (eg, Git), and CI/CD pipelines. Remain up to date with Salesforce releases, evaluate new features, and recommend adoption within the organisation. Work closely with business analysts, solution architects, and stakeholders to gather, refine, and translate technical requirements into deliverable solutions. Act as the technical escalation point for complex issues across the Salesforce platform. Communicate technical decisions, platform considerations, and delivery status to senior stakeholders. Represent Salesforce technical delivery in governance forums and project meetings. Ensure alignment between Salesforce development activity and wider digital strategy, delivery priorities, and operational requirements. Provide mentorship, technical guidance, and support to junior developers and cross-functional colleagues. Support knowledge-management activities, ensuring documentation, patterns, and reusable components are maintained. Contribute to the uplift of internal Salesforce capability by enabling skills development and sharing best practice across teams. Support the creation of delivery collateral and technical input for bids or new project opportunities where Salesforce expertise is required. Required Skills & Qualifications SC Eligible/NPPV3 Eligible 5+ years' experience in Salesforce development (Apex, Lightning, Visualforce). Strong understanding of Salesforce architecture, security model, data model, and governance. Proven experience integrating Salesforce with enterprise systems and APIs. Experience with DevOps practices including Salesforce DX and version control tools (eg, Git). Demonstrable track record of delivering successful Salesforce implementations. Salesforce Platform Developer I & II certifications (preferred). Bachelor's degree in Computer Science, Information Systems, or related discipline (preferred). Additional Desired Skills SC Cleared/NPPV3 Cleared Experience across Sales Cloud, Service Cloud, and Marketing Cloud. Advanced knowledge of SOQL, SOSL, JavaScript, HTML/CSS. Strong problem-solving abilities, communication skills, and leadership capability.
Creative Digital Marketing Coordinator Hybrid - 2 days in HO Coventry and 3 days WFH My client is looking for an experienced B2B Creative Digital Marketing Coordinator to support the marketing function of this successful business who provides first class Technology solutions to the Construction and Automotive industries. This position would suit a an organised digitally hands-on creative individual who excels at crafting compelling narratives, delivering integrated campaigns, and driving measurable commercial impact in a specialist B2B technology environment. Experience in a Creative Digital Marketing role, ideally within B2B technology, engineering, or professional services Graphic design experience/ confidence using Adobe Creative Suite (Photoshop, Illustrator, InDesign, CANVA) or similar professional tools Able to share examples or portfolio of B2B content creation - across campaigns, social content, presentations, and proposals Hands-on expertise managing LinkedIn and other social platforms to build professional audiences and engagement Key Responsibilities Creative Production & Design Produce high-quality marketing assets in-house or where required commission and direct external creative teams Demonstrate strong hands-on capability in graphic design tools (Adobe Creative Suite or equivalent). Uphold exceptional visual standards across campaigns, social content, presentations, and proposals Able to produce compelling B2B LinkedIn campaigns and content , email marketing content, banners, and SEO-optimised content. Brand Storytelling & Consistency Lead the creation and evolution of powerful, authentic brand narratives and core messaging Maintain strict consistency in tone of voice, visual identity, and storytelling across digital platforms, events, collateral, and client comms Lead Generation & Commercial Alignment Design and implement targeted lead-generation content spanning digital, content, and offline channels Partner closely with sales and senior leadership to build and nurture a robust pipeline, supporting conversion at every stage Event Management Plan and deliver impactful marketing events, both virtual and face-to-face, including industry conferences, webinars, client workshops, and exhibitions Manage end-to-end event delivery: promotion, logistics, attendee experience, and post-event evaluation Agency & Supplier Management Select, brief, and manage external agencies, designers, photographers, and other specialist suppliers Review and refine agency deliverables to guarantee alignment with brand guidelines and performance goals Social Media & Digital Channels Own and grow presence on key platforms, especially LinkedIn, with supporting activity on Instagram and Facebook Develop content calendars, execute campaigns, monitor engagement, and report on audience growth and brand metrics Incorporate performance tracking using tools like Google Analytics or Salesforce data to measure ROI Essential Skills & Experience Substantial experience in a Creative Digital Marketing role, ideally within B2B technology, engineering, or professional services Practical graphic design experience and confidence using Adobe Creative Suite (Photoshop, Illustrator, InDesign, CANVA) or similar professional tools Able to share examples or portfolio of B2B content creation - across campaigns, social content, presentations, and proposals Outstanding storytelling and persuasive communication skills Demonstrable success in multi-channel lead generation and campaign management with clear ROI focus End-to-end event management experience (virtual and in-person) would be an advantage Hands-on expertise managing LinkedIn and other social platforms to build professional audiences and engagement Personal Attributes Strategic mindset combined with a practical, delivery-focused approach Highly organised, with excellent project and time-management skills Creative, self-starting, and comfortable taking full accountability Confident operating independently while collaborating effectively across functions If you have the blend of creative flair, and commercial drive we'd love to hear from you. INDCP
Feb 05, 2026
Full time
Creative Digital Marketing Coordinator Hybrid - 2 days in HO Coventry and 3 days WFH My client is looking for an experienced B2B Creative Digital Marketing Coordinator to support the marketing function of this successful business who provides first class Technology solutions to the Construction and Automotive industries. This position would suit a an organised digitally hands-on creative individual who excels at crafting compelling narratives, delivering integrated campaigns, and driving measurable commercial impact in a specialist B2B technology environment. Experience in a Creative Digital Marketing role, ideally within B2B technology, engineering, or professional services Graphic design experience/ confidence using Adobe Creative Suite (Photoshop, Illustrator, InDesign, CANVA) or similar professional tools Able to share examples or portfolio of B2B content creation - across campaigns, social content, presentations, and proposals Hands-on expertise managing LinkedIn and other social platforms to build professional audiences and engagement Key Responsibilities Creative Production & Design Produce high-quality marketing assets in-house or where required commission and direct external creative teams Demonstrate strong hands-on capability in graphic design tools (Adobe Creative Suite or equivalent). Uphold exceptional visual standards across campaigns, social content, presentations, and proposals Able to produce compelling B2B LinkedIn campaigns and content , email marketing content, banners, and SEO-optimised content. Brand Storytelling & Consistency Lead the creation and evolution of powerful, authentic brand narratives and core messaging Maintain strict consistency in tone of voice, visual identity, and storytelling across digital platforms, events, collateral, and client comms Lead Generation & Commercial Alignment Design and implement targeted lead-generation content spanning digital, content, and offline channels Partner closely with sales and senior leadership to build and nurture a robust pipeline, supporting conversion at every stage Event Management Plan and deliver impactful marketing events, both virtual and face-to-face, including industry conferences, webinars, client workshops, and exhibitions Manage end-to-end event delivery: promotion, logistics, attendee experience, and post-event evaluation Agency & Supplier Management Select, brief, and manage external agencies, designers, photographers, and other specialist suppliers Review and refine agency deliverables to guarantee alignment with brand guidelines and performance goals Social Media & Digital Channels Own and grow presence on key platforms, especially LinkedIn, with supporting activity on Instagram and Facebook Develop content calendars, execute campaigns, monitor engagement, and report on audience growth and brand metrics Incorporate performance tracking using tools like Google Analytics or Salesforce data to measure ROI Essential Skills & Experience Substantial experience in a Creative Digital Marketing role, ideally within B2B technology, engineering, or professional services Practical graphic design experience and confidence using Adobe Creative Suite (Photoshop, Illustrator, InDesign, CANVA) or similar professional tools Able to share examples or portfolio of B2B content creation - across campaigns, social content, presentations, and proposals Outstanding storytelling and persuasive communication skills Demonstrable success in multi-channel lead generation and campaign management with clear ROI focus End-to-end event management experience (virtual and in-person) would be an advantage Hands-on expertise managing LinkedIn and other social platforms to build professional audiences and engagement Personal Attributes Strategic mindset combined with a practical, delivery-focused approach Highly organised, with excellent project and time-management skills Creative, self-starting, and comfortable taking full accountability Confident operating independently while collaborating effectively across functions If you have the blend of creative flair, and commercial drive we'd love to hear from you. INDCP
Connect to your Industry At Deloitte, you will have the opportunity to work with leading global companies and help them tackle complex business challenges. As a senior AI Delivery Lead, you will be responsible for creating and delivering innovative solutions that drive long-term value for our leading Insurance clients. We are looking for talented individuals who share our passion for excellence and are committed to delivering exceptional results. At Deloitte, you will have access to unparalleled training and development opportunities, as well as the chance to work alongside some of the brightest minds in the industry. With a focus on next-generation technology-enabled projects, you will be at the forefront of innovation and have the chance to make a real impact. Join us and be part of a dynamic, collaborative, and supportive team that is dedicated to delivering exceptional results. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will play a critical role in both developing and delivering AI-enabled solutions for our clients. You will work closely with our most strategic clients to better understand their business needs and develop solutions that leverage the latest technology in the space of traditional AI, generative AI and data science. Our projects vary greatly and your responsibility will differ based on the focus of the client engagement and your skillset, but could include and may require you to: Collaborate with clients to understand their business needs and develop AI-enabled solutions that align with their goals and objectives. Lead on sales and business development activities, such as building client relationships, conducting bid processes, and driving out strategic partnerships. Build, lead and manage a team of AI professionals, including data scientists, engineers, developers and business analysts to ensure successful project delivery. Manage the entire project lifecycle, from inception to completion, including timelines, budgets, and scope. Stay up-to-date with the latest advancements in AI technology and identify opportunities to incorporate new tools and techniques into client solutions. Communicate project progress, risks, and issues to clients and stakeholders, and provide recommendations for addressing any challenges that arise. Oversee the implementation of data privacy and security guardrails throughout project lifecycles - including the implementation of ethical AI guardrails. Connect to your skills and professional experience You are a strategic thinker and problem solver, able to identify opportunities for innovation and growth while maintaining a focus on delivering high-quality solutions that meet or exceed client expectations. You are an exceptional communicator, able to articulate complex technical concepts to both technical and non-technical stakeholders with ease. You also have a strong ability to collaborate and work effectively in a team environment, leveraging the strengths of others to achieve common goals. In addition to this, we are looking for candidates who are able to demonstrate skills and experience in some of the following: Essential Skills: Deep Insurance industry experience with a proven track record within sub-market domains. Extensive experience in developing and delivering AI-enabled, production grade solutions at scale. Ability to identify AI opportunities and independently lead go-to-market propositions, providing a link between the business problem and technical solutions. Strong project management skills, including the ability to manage timelines, budgets, scope. Deep understanding of AI technologies, including Generative AI. Strong leadership skills, including the ability to enable a diverse technical and non-technical team. Knowledge of agile methodologies and experience working in an agile environment Desirable Skills: Knowledge of emerging AI technologies and their potential applications and risks. The ability to tell a compelling story by structuring thoughts in a way that is engaging and easy to follow. Experience in developing and delivering AI solutions using cloud-based platforms. Experience in agile project management methodologies, such as Scrum or Kanban. Experience in data visualization and storytelling, with the ability to communicate complex data insights to non-technical stakeholders Proficiency in programming languages such as Python, Java, C#. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation "I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation "Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see . click apply for full job details
Feb 05, 2026
Full time
Connect to your Industry At Deloitte, you will have the opportunity to work with leading global companies and help them tackle complex business challenges. As a senior AI Delivery Lead, you will be responsible for creating and delivering innovative solutions that drive long-term value for our leading Insurance clients. We are looking for talented individuals who share our passion for excellence and are committed to delivering exceptional results. At Deloitte, you will have access to unparalleled training and development opportunities, as well as the chance to work alongside some of the brightest minds in the industry. With a focus on next-generation technology-enabled projects, you will be at the forefront of innovation and have the chance to make a real impact. Join us and be part of a dynamic, collaborative, and supportive team that is dedicated to delivering exceptional results. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will play a critical role in both developing and delivering AI-enabled solutions for our clients. You will work closely with our most strategic clients to better understand their business needs and develop solutions that leverage the latest technology in the space of traditional AI, generative AI and data science. Our projects vary greatly and your responsibility will differ based on the focus of the client engagement and your skillset, but could include and may require you to: Collaborate with clients to understand their business needs and develop AI-enabled solutions that align with their goals and objectives. Lead on sales and business development activities, such as building client relationships, conducting bid processes, and driving out strategic partnerships. Build, lead and manage a team of AI professionals, including data scientists, engineers, developers and business analysts to ensure successful project delivery. Manage the entire project lifecycle, from inception to completion, including timelines, budgets, and scope. Stay up-to-date with the latest advancements in AI technology and identify opportunities to incorporate new tools and techniques into client solutions. Communicate project progress, risks, and issues to clients and stakeholders, and provide recommendations for addressing any challenges that arise. Oversee the implementation of data privacy and security guardrails throughout project lifecycles - including the implementation of ethical AI guardrails. Connect to your skills and professional experience You are a strategic thinker and problem solver, able to identify opportunities for innovation and growth while maintaining a focus on delivering high-quality solutions that meet or exceed client expectations. You are an exceptional communicator, able to articulate complex technical concepts to both technical and non-technical stakeholders with ease. You also have a strong ability to collaborate and work effectively in a team environment, leveraging the strengths of others to achieve common goals. In addition to this, we are looking for candidates who are able to demonstrate skills and experience in some of the following: Essential Skills: Deep Insurance industry experience with a proven track record within sub-market domains. Extensive experience in developing and delivering AI-enabled, production grade solutions at scale. Ability to identify AI opportunities and independently lead go-to-market propositions, providing a link between the business problem and technical solutions. Strong project management skills, including the ability to manage timelines, budgets, scope. Deep understanding of AI technologies, including Generative AI. Strong leadership skills, including the ability to enable a diverse technical and non-technical team. Knowledge of agile methodologies and experience working in an agile environment Desirable Skills: Knowledge of emerging AI technologies and their potential applications and risks. The ability to tell a compelling story by structuring thoughts in a way that is engaging and easy to follow. Experience in developing and delivering AI solutions using cloud-based platforms. Experience in agile project management methodologies, such as Scrum or Kanban. Experience in data visualization and storytelling, with the ability to communicate complex data insights to non-technical stakeholders Proficiency in programming languages such as Python, Java, C#. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation "I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation "Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see . click apply for full job details
Join a leading facilities company as a French Speaking Customer Service professional in South Lanarkshire. This role requires proficiency in French and a customer-focused approach to support clients effectively, please note you must be able to attend the office for this position - not remote Client Details The organisation is a well-established business within the facilities sector. They pride themselves on providing high-quality products and exceptional service to their customers. The company operates as part of a medium-sized team, fostering a collaborative and professional environment. Description Provide excellent customer service to French-speaking clients, addressing their queries and concerns promptly. Process orders efficiently and ensure accurate data entry in the system. Collaborate with internal teams to resolve customer issues and deliver effective solutions. Maintain and update customer records to ensure accurate information is on file. Support the sales team in managing customer accounts and handling inquiries. Communicate product and service information clearly to customers. Monitor and follow up on customer orders to ensure timely delivery. Assist in implementing customer feedback to enhance service quality. Profile A successful French Speaking Customer Service professional should have: Fluency in both French and English, with excellent communication skills in both languages. Experience in a customer service or client-facing role within the industrial or manufacturing sector. Strong problem-solving skills and the ability to handle customer queries effectively. Proficiency in using computer systems and databases for order processing and record management. A proactive attitude and attention to detail in daily tasks. Capability to work collaboratively within a team environment. Job Offer Competitive salary ranging upto 27k per annum. Permanent contract with a stable and well-regarded company. Opportunities to develop skills within the industrial and manufacturing sector. A supportive and professional working environment in South Lanarkshire. Generous holiday allowance to maintain a healthy work-life balance. If you are fluent in French and passionate about customer service, this is an excellent opportunity for you. Apply today to join the team in Glasgow and take the next step in your career.
Feb 05, 2026
Full time
Join a leading facilities company as a French Speaking Customer Service professional in South Lanarkshire. This role requires proficiency in French and a customer-focused approach to support clients effectively, please note you must be able to attend the office for this position - not remote Client Details The organisation is a well-established business within the facilities sector. They pride themselves on providing high-quality products and exceptional service to their customers. The company operates as part of a medium-sized team, fostering a collaborative and professional environment. Description Provide excellent customer service to French-speaking clients, addressing their queries and concerns promptly. Process orders efficiently and ensure accurate data entry in the system. Collaborate with internal teams to resolve customer issues and deliver effective solutions. Maintain and update customer records to ensure accurate information is on file. Support the sales team in managing customer accounts and handling inquiries. Communicate product and service information clearly to customers. Monitor and follow up on customer orders to ensure timely delivery. Assist in implementing customer feedback to enhance service quality. Profile A successful French Speaking Customer Service professional should have: Fluency in both French and English, with excellent communication skills in both languages. Experience in a customer service or client-facing role within the industrial or manufacturing sector. Strong problem-solving skills and the ability to handle customer queries effectively. Proficiency in using computer systems and databases for order processing and record management. A proactive attitude and attention to detail in daily tasks. Capability to work collaboratively within a team environment. Job Offer Competitive salary ranging upto 27k per annum. Permanent contract with a stable and well-regarded company. Opportunities to develop skills within the industrial and manufacturing sector. A supportive and professional working environment in South Lanarkshire. Generous holiday allowance to maintain a healthy work-life balance. If you are fluent in French and passionate about customer service, this is an excellent opportunity for you. Apply today to join the team in Glasgow and take the next step in your career.
This role leads the most complex and high-risk customer complaints, acting as the final escalation point while balancing fair customer outcomes with strong commercial decision-making. It's a hands-on leadership position focused on improving Aftersales performance, cost control, compliance and customer experience. Client Details The business is a fast-growing, FCA-regulated organisation operating within the automotive finance space, with a strong performance-led contact centre environment. It combines commercial focus with a genuine commitment to customer outcomes, continuous improvement and doing the right thing in a highly regulated setting. Description As Complaints & Aftersales Manager, you'll take ownership of the most complex, sensitive and high-risk customer cases, acting as the final escalation point while driving improvements across the wider Aftersales and Customer Care operation. You'll work closely with dealerships, lenders and internal commercial stakeholders, balancing fair customer outcomes with cost control and regulatory compliance. This is not a volume-driven complaints role - it's about judgement, leadership, influence and continuous improvement. What You'll Be Doing Leading the handling of complex, high-risk and escalated customer complaints as the final decision-maker Managing high-value and sensitive cases involving customers, dealerships and lenders Driving cost-reduction initiatives across Aftersales and Customer Care without compromising customer outcomes Working closely with lenders and commercial stakeholders to challenge costs and agree fair, sustainable resolutions Building and maintaining strong relationships with dealerships and third-party partners Ensuring full compliance with FCA regulations and Consumer Duty requirements Identifying complaint trends, root causes and operational risks, implementing preventative improvements Producing clear reporting, insight and recommendations for senior stakeholders Leading, motivating and developing the Aftersales team, delegating effectively and supporting progression Championing continuous improvement across customer experience, operational efficiency and compliance Profile We're looking for a committed, commercially minded leader who is comfortable operating independently and influencing at senior level. At least a few years' experience in an FCA-regulated Aftersales or Complaints environment Strong automotive sector knowledge, including business relationships, repairs and post-sale processes A solid understanding of FCA regulation, Consumer Duty and complaints best practice A commercial, cost-conscious mindset with the confidence to challenge constructively Excellent stakeholder management and negotiation skills Proven leadership experience, with the ability to motivate, develop and retain high-performing teams Strong analytical capability, using data and insight to drive operational improvement Working hours for this role will be 9am - 6pm Monday to Friday in Central Manchester. Job Offer Salary up to 50,000 Monday to Friday only - no weekends Stunning, modern offices with a full-time, office-based environment A true leadership role with real responsibility and ownership Clear career progression within a growing, regulated organisation Strong investment in training and development Volunteer days to support causes that matter to you Free drinks in the office Excellent company-wide benefits, including family-friendly support A second-to-none culture built on trust, performance and doing the right thing
Feb 05, 2026
Full time
This role leads the most complex and high-risk customer complaints, acting as the final escalation point while balancing fair customer outcomes with strong commercial decision-making. It's a hands-on leadership position focused on improving Aftersales performance, cost control, compliance and customer experience. Client Details The business is a fast-growing, FCA-regulated organisation operating within the automotive finance space, with a strong performance-led contact centre environment. It combines commercial focus with a genuine commitment to customer outcomes, continuous improvement and doing the right thing in a highly regulated setting. Description As Complaints & Aftersales Manager, you'll take ownership of the most complex, sensitive and high-risk customer cases, acting as the final escalation point while driving improvements across the wider Aftersales and Customer Care operation. You'll work closely with dealerships, lenders and internal commercial stakeholders, balancing fair customer outcomes with cost control and regulatory compliance. This is not a volume-driven complaints role - it's about judgement, leadership, influence and continuous improvement. What You'll Be Doing Leading the handling of complex, high-risk and escalated customer complaints as the final decision-maker Managing high-value and sensitive cases involving customers, dealerships and lenders Driving cost-reduction initiatives across Aftersales and Customer Care without compromising customer outcomes Working closely with lenders and commercial stakeholders to challenge costs and agree fair, sustainable resolutions Building and maintaining strong relationships with dealerships and third-party partners Ensuring full compliance with FCA regulations and Consumer Duty requirements Identifying complaint trends, root causes and operational risks, implementing preventative improvements Producing clear reporting, insight and recommendations for senior stakeholders Leading, motivating and developing the Aftersales team, delegating effectively and supporting progression Championing continuous improvement across customer experience, operational efficiency and compliance Profile We're looking for a committed, commercially minded leader who is comfortable operating independently and influencing at senior level. At least a few years' experience in an FCA-regulated Aftersales or Complaints environment Strong automotive sector knowledge, including business relationships, repairs and post-sale processes A solid understanding of FCA regulation, Consumer Duty and complaints best practice A commercial, cost-conscious mindset with the confidence to challenge constructively Excellent stakeholder management and negotiation skills Proven leadership experience, with the ability to motivate, develop and retain high-performing teams Strong analytical capability, using data and insight to drive operational improvement Working hours for this role will be 9am - 6pm Monday to Friday in Central Manchester. Job Offer Salary up to 50,000 Monday to Friday only - no weekends Stunning, modern offices with a full-time, office-based environment A true leadership role with real responsibility and ownership Clear career progression within a growing, regulated organisation Strong investment in training and development Volunteer days to support causes that matter to you Free drinks in the office Excellent company-wide benefits, including family-friendly support A second-to-none culture built on trust, performance and doing the right thing
Sales Team Leader (Telecoms) Farnborough 60,000- 80,000 + OTE well over 100,000 + Progression + Gym + 33 Days Annual Leave + Charity Days + Pension + Benefits Excellent opportunity for a Sales Team Leader from a Telecoms background to join an award-winning business in a senior, hands-on leadership role where you'll take ownership of revenue strategy, develop and coach a high-performing Account Management team, and build a new outbound Business Development function. This company are a well-established and growing telecoms provider with a strong reputation for service delivery, long-term customer relationships, and a solutions-led approach. They work with major enterprise clients, including leading UK construction firms and defence sector customers, and are investing in the sales function to drive the next phase of growth. In this role you will lead a team of 6 Account Managers, drive account growth across key customers, and establish a new outbound/new-logo capability. You'll work closely with Marketing, Service Delivery, Operations and the CEO, improving CRM discipline, forecasting accuracy, and ensuring a structured, repeatable sales process is embedded across the function. The ideal candidate will have proven experience leading sales teams within Telecoms, with a track record of developing people, improving sales process/CRM adoption, and driving revenue through both account growth and new business. You'll be commercially sharp, confident operating at a senior stakeholder level, and comfortable working in an office-based leadership role. Candidate must have full right to work and remain in the UK and be eligible for SC Clearance. This is a fantastic opportunity to step into a pivotal sales leadership position within a high-growth business, with clear progression and an OTE example that shows the role can earn considerably beyond base. The Role: Lead and develop a high-performing sales function, managing 6 existing Account Managers Build a new Business Development team focused on outbound pipeline and new logo acquisition Own revenue strategy, forecasting and pipeline reporting in partnership with the CEO and wider business Embed a structured sales process and CRM best practice to improve pipeline quality, win rate and delivery consistency The Person: Sales team leadership experience within Telecoms Track record of driving account growth through upsell/cross-sell and senior stakeholder management Experience creating outbound/new business pipeline (or building/scaling a BD function) Strong process/CRM mindset with the ability to coach, document and raise standards across a team Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Feb 05, 2026
Full time
Sales Team Leader (Telecoms) Farnborough 60,000- 80,000 + OTE well over 100,000 + Progression + Gym + 33 Days Annual Leave + Charity Days + Pension + Benefits Excellent opportunity for a Sales Team Leader from a Telecoms background to join an award-winning business in a senior, hands-on leadership role where you'll take ownership of revenue strategy, develop and coach a high-performing Account Management team, and build a new outbound Business Development function. This company are a well-established and growing telecoms provider with a strong reputation for service delivery, long-term customer relationships, and a solutions-led approach. They work with major enterprise clients, including leading UK construction firms and defence sector customers, and are investing in the sales function to drive the next phase of growth. In this role you will lead a team of 6 Account Managers, drive account growth across key customers, and establish a new outbound/new-logo capability. You'll work closely with Marketing, Service Delivery, Operations and the CEO, improving CRM discipline, forecasting accuracy, and ensuring a structured, repeatable sales process is embedded across the function. The ideal candidate will have proven experience leading sales teams within Telecoms, with a track record of developing people, improving sales process/CRM adoption, and driving revenue through both account growth and new business. You'll be commercially sharp, confident operating at a senior stakeholder level, and comfortable working in an office-based leadership role. Candidate must have full right to work and remain in the UK and be eligible for SC Clearance. This is a fantastic opportunity to step into a pivotal sales leadership position within a high-growth business, with clear progression and an OTE example that shows the role can earn considerably beyond base. The Role: Lead and develop a high-performing sales function, managing 6 existing Account Managers Build a new Business Development team focused on outbound pipeline and new logo acquisition Own revenue strategy, forecasting and pipeline reporting in partnership with the CEO and wider business Embed a structured sales process and CRM best practice to improve pipeline quality, win rate and delivery consistency The Person: Sales team leadership experience within Telecoms Track record of driving account growth through upsell/cross-sell and senior stakeholder management Experience creating outbound/new business pipeline (or building/scaling a BD function) Strong process/CRM mindset with the ability to coach, document and raise standards across a team Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
3. HEAD OF CUSTOMER SERVICES# HEAD OF CUSTOMER SERVICES Location: Department: Contract: , Salary: £40,000-£45,000 : We offer a range of benefits, including 33 days of annual holiday, 40% off Wilton Bradley and Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events. Working Hours: 40 hours per week. Monday to Friday Details Job Role We're looking for an experienced Head of Customer Services to lead and develop our multi-channel customer service operation. This role has full responsibility for customer experience delivery, operational performance and team development across warranty/after-sales support and B2C ecommerce channels.You'll be instrumental in shaping how our customers experience our brands, driving service excellence, operational efficiency and continuous improvement in a high-volume, seasonal environment. What You'll Be Doing Lead the customer service strategy in line with overall business objectives Develop and deliver the annual department plan, roadmap and performance targets Manage, coach and develop a multi-channel customer service team Oversee customer interactions across phone, email, live chat, social media and online reviews Drive a high-performance, customer-focused culture Manage departmental budgets, resources and structure to deliver excellent service within agreed costs Define, monitor and optimise KPIs and performance metrics for a high-volume contact centre Use data and reporting to identify trends, risks and improvement opportunities Plan and resource effectively for seasonal peaks and periods of high demand Develop initiatives to generate incremental revenue through customer service channels Ensure compliance with all relevant legal, regulatory and quality standards Work closely with internal teams and external partners to improve customer outcomes Act as a role model for delivering consistently high-quality customer service Adhere to stated policies and procedures Any other tasks deemed by the Company to be necessary for the successful completion of the role What We're Looking For Proven experience leading customer service teams in a retail, ecommerce or consumer-facing environment Background in high-volume or complex contact centre operations Experience building, developing and improving customer service functions Strong process improvement and change management capability Commercial awareness with experience managing budgets and resources Good understanding of CRM platforms, contact centre tools and service technologies What we're looking for (cont'd) Confident using data and reporting to drive performance Excellent communication and stakeholder management skills Calm, resilient and effective in a fast-paced environment Highly organised, proactive and able to work independently Degree-level qualification preferred (or equivalent relevant experience) Opportunity to shape and develop customer service during a period of growth Broad remit across people, process, performance and technology Collaborative and supportive working environment BenefitsAt the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.Join us and experience the many benefits of being part of our team!If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.Alternatively, please , sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL . Apply for this positionFor enquiries please contact us at . DownloadsThe Job Specification and Application Form documents require Adobe Reader to view. Please if not installed. Wilton Bradley is not responsibly for any fault or issue relating to the use of AdobeReader.
Feb 05, 2026
Full time
3. HEAD OF CUSTOMER SERVICES# HEAD OF CUSTOMER SERVICES Location: Department: Contract: , Salary: £40,000-£45,000 : We offer a range of benefits, including 33 days of annual holiday, 40% off Wilton Bradley and Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events. Working Hours: 40 hours per week. Monday to Friday Details Job Role We're looking for an experienced Head of Customer Services to lead and develop our multi-channel customer service operation. This role has full responsibility for customer experience delivery, operational performance and team development across warranty/after-sales support and B2C ecommerce channels.You'll be instrumental in shaping how our customers experience our brands, driving service excellence, operational efficiency and continuous improvement in a high-volume, seasonal environment. What You'll Be Doing Lead the customer service strategy in line with overall business objectives Develop and deliver the annual department plan, roadmap and performance targets Manage, coach and develop a multi-channel customer service team Oversee customer interactions across phone, email, live chat, social media and online reviews Drive a high-performance, customer-focused culture Manage departmental budgets, resources and structure to deliver excellent service within agreed costs Define, monitor and optimise KPIs and performance metrics for a high-volume contact centre Use data and reporting to identify trends, risks and improvement opportunities Plan and resource effectively for seasonal peaks and periods of high demand Develop initiatives to generate incremental revenue through customer service channels Ensure compliance with all relevant legal, regulatory and quality standards Work closely with internal teams and external partners to improve customer outcomes Act as a role model for delivering consistently high-quality customer service Adhere to stated policies and procedures Any other tasks deemed by the Company to be necessary for the successful completion of the role What We're Looking For Proven experience leading customer service teams in a retail, ecommerce or consumer-facing environment Background in high-volume or complex contact centre operations Experience building, developing and improving customer service functions Strong process improvement and change management capability Commercial awareness with experience managing budgets and resources Good understanding of CRM platforms, contact centre tools and service technologies What we're looking for (cont'd) Confident using data and reporting to drive performance Excellent communication and stakeholder management skills Calm, resilient and effective in a fast-paced environment Highly organised, proactive and able to work independently Degree-level qualification preferred (or equivalent relevant experience) Opportunity to shape and develop customer service during a period of growth Broad remit across people, process, performance and technology Collaborative and supportive working environment BenefitsAt the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.Join us and experience the many benefits of being part of our team!If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.Alternatively, please , sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL . Apply for this positionFor enquiries please contact us at . DownloadsThe Job Specification and Application Form documents require Adobe Reader to view. Please if not installed. Wilton Bradley is not responsibly for any fault or issue relating to the use of AdobeReader.
Main Purpose of Role: We are looking for an experienced and proactive HR Business Partner (HRBP) to join our supportive HR team. This role is key in driving people excellence across our UK teams particularly our Regional Sales Managers and their remote teams by providing expert guidance on performance, engagement, development, and achieving key business targets. The successful candidate will be a confident stakeholder manager who can build strong relationships, influence effectively, and act as a trusted advisor across the organisation. You will also mentor and support another HRBP who is newly appointed to the role, helping embed best practice and consistent HR standards across the function. This is a fast?paced and varied role requiring resilience, autonomy, and a collaborative mindset. Occasional travel will be required typically at least twice per month to build relationships and provide in?person support where needed. Key Responsibilities: - Act as a trusted HR partner to Regional Sales Managers and their teams, providing expert advice across all people?related matters. - Build strong, influential relationships with stakeholders at all levels, ensuring HR is established as a proactive strategic partner. - Coach and support managers to drive high performance, engagement, and achievement of key operational and commercial targets. - Occasional travel to visit remote sales and technician teams as required. - Provide consistent HR guidance to remote teams across the UK. - Use virtual and in?person methods to maintain strong visibility and understanding of team needs. - Travel to regional sites at least twice per month to support managers, deliver training, and strengthen relationships. - Lead and advise on employee relations cases including disciplinary, grievance, capability, and absence management. - Support managers with performance conversations, development plans, succession planning, and behavioural improvement. - Promote best?practice people management and ensure policy and legal compliance in all processes. - Mentor and support a newly appointed HR Business Partner, offering coaching, guidance, and knowledge sharing. - Ensure consistent HR practice and aligned messaging across the HR team. - Contribute to development of HR processes, templates, and training for both HR and line managers. - Contribute to HR reporting and metrics, providing insight to support decision?making and business planning. - Lead and/or support HR projects, including organisational change, engagement initiatives, wellbeing programmes, and policy development. Essential Skills - Proven experience in an HR Business Partner or Senior HR Advisor role. - Strong stakeholder management skills with the ability to influence, challenge, and coach effectively. - Experience supporting remote or field?based teams. - Confident in handling complex employee relations matters. - Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities. - Strong communication skills (verbal and written) with a people?centred approach. - Proficient in Microsoft Office applications. - CIPD Level 5 (or working towards) - Full UK driving licence and ability to travel across the UK at least twice a month. Enhanced Benefits - Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays - Matched Pension Scheme - Life Assurance (4 times basic salary) - BUPA healthcare and Dental Plan - Long Service Awards at 5, 10, 15, 20 and 30 years - Enhanced Family Leave
Feb 05, 2026
Full time
Main Purpose of Role: We are looking for an experienced and proactive HR Business Partner (HRBP) to join our supportive HR team. This role is key in driving people excellence across our UK teams particularly our Regional Sales Managers and their remote teams by providing expert guidance on performance, engagement, development, and achieving key business targets. The successful candidate will be a confident stakeholder manager who can build strong relationships, influence effectively, and act as a trusted advisor across the organisation. You will also mentor and support another HRBP who is newly appointed to the role, helping embed best practice and consistent HR standards across the function. This is a fast?paced and varied role requiring resilience, autonomy, and a collaborative mindset. Occasional travel will be required typically at least twice per month to build relationships and provide in?person support where needed. Key Responsibilities: - Act as a trusted HR partner to Regional Sales Managers and their teams, providing expert advice across all people?related matters. - Build strong, influential relationships with stakeholders at all levels, ensuring HR is established as a proactive strategic partner. - Coach and support managers to drive high performance, engagement, and achievement of key operational and commercial targets. - Occasional travel to visit remote sales and technician teams as required. - Provide consistent HR guidance to remote teams across the UK. - Use virtual and in?person methods to maintain strong visibility and understanding of team needs. - Travel to regional sites at least twice per month to support managers, deliver training, and strengthen relationships. - Lead and advise on employee relations cases including disciplinary, grievance, capability, and absence management. - Support managers with performance conversations, development plans, succession planning, and behavioural improvement. - Promote best?practice people management and ensure policy and legal compliance in all processes. - Mentor and support a newly appointed HR Business Partner, offering coaching, guidance, and knowledge sharing. - Ensure consistent HR practice and aligned messaging across the HR team. - Contribute to development of HR processes, templates, and training for both HR and line managers. - Contribute to HR reporting and metrics, providing insight to support decision?making and business planning. - Lead and/or support HR projects, including organisational change, engagement initiatives, wellbeing programmes, and policy development. Essential Skills - Proven experience in an HR Business Partner or Senior HR Advisor role. - Strong stakeholder management skills with the ability to influence, challenge, and coach effectively. - Experience supporting remote or field?based teams. - Confident in handling complex employee relations matters. - Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities. - Strong communication skills (verbal and written) with a people?centred approach. - Proficient in Microsoft Office applications. - CIPD Level 5 (or working towards) - Full UK driving licence and ability to travel across the UK at least twice a month. Enhanced Benefits - Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays - Matched Pension Scheme - Life Assurance (4 times basic salary) - BUPA healthcare and Dental Plan - Long Service Awards at 5, 10, 15, 20 and 30 years - Enhanced Family Leave
Zachary Daniels Recruitment
Welwyn Garden City, Hertfordshire
Category Manager Zachary Daniels is partnering with a fast-paced, international travel retailer to recruit a Category Manager to lead buying and category strategy across cosmetics, fragrance and travel essentials. This role offers hybrid working and the opportunity to operate in a dynamic, commercially driven travel retail environment. This is a hybrid role. The Role As Category Manager, you'll take full ownership of your categories, driving range strategy, supplier performance, and commercial results across a travel retail estate. Key responsibilities include: Owning end-to-end category strategy across cosmetics, fragrance and travel essentials Building and managing compelling ranges tailored to the travel consumer Leading supplier negotiations, joint business planning and trading terms Driving sales, margin, and stock performance through data-led decisions Working cross-functionally with merchandising, supply chain, marketing and operations Identifying trends, gaps and new opportunities within the travel retail space Managing promotional activity and new product launches About You We're looking for a commercially strong Category Manager or Buyer who thrives in a fast-moving retail environment. You'll bring: Proven experience as a Category Manager or Buyer within retail or FMCG Strong commercial and negotiation skills Experience managing branded categories, with beauty or FMCG experience highly desirable A data-driven approach with strong analytical capability Confidence working with senior stakeholders and external suppliers The ability to balance strategic thinking with hands-on delivery What's on Offer Salary up to 50,000 Bonus scheme Hybrid working Exposure to a dynamic, international travel retail business Real opportunity to shape and influence category performance If you're a commercially minded Category Manager looking to step into a unique and exciting retail environment, we'd love to hear from you. BBBH35361
Feb 05, 2026
Full time
Category Manager Zachary Daniels is partnering with a fast-paced, international travel retailer to recruit a Category Manager to lead buying and category strategy across cosmetics, fragrance and travel essentials. This role offers hybrid working and the opportunity to operate in a dynamic, commercially driven travel retail environment. This is a hybrid role. The Role As Category Manager, you'll take full ownership of your categories, driving range strategy, supplier performance, and commercial results across a travel retail estate. Key responsibilities include: Owning end-to-end category strategy across cosmetics, fragrance and travel essentials Building and managing compelling ranges tailored to the travel consumer Leading supplier negotiations, joint business planning and trading terms Driving sales, margin, and stock performance through data-led decisions Working cross-functionally with merchandising, supply chain, marketing and operations Identifying trends, gaps and new opportunities within the travel retail space Managing promotional activity and new product launches About You We're looking for a commercially strong Category Manager or Buyer who thrives in a fast-moving retail environment. You'll bring: Proven experience as a Category Manager or Buyer within retail or FMCG Strong commercial and negotiation skills Experience managing branded categories, with beauty or FMCG experience highly desirable A data-driven approach with strong analytical capability Confidence working with senior stakeholders and external suppliers The ability to balance strategic thinking with hands-on delivery What's on Offer Salary up to 50,000 Bonus scheme Hybrid working Exposure to a dynamic, international travel retail business Real opportunity to shape and influence category performance If you're a commercially minded Category Manager looking to step into a unique and exciting retail environment, we'd love to hear from you. BBBH35361
