Customer Service Coordinator

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email
• Handle queries relating to samples, pricing, and product information
• Create project quotations using Excel templates
• Calculate margins and pricing in line with targets
• Support sales account managers with project administration and CRM updates
• Register and track projects and specifications with suppliers
• Maintain accurate customer, company, and project records
• Liaise with suppliers, warehouses, and internal teams on stock and availability
• Prepare accurate order handovers for processing teams