Head of Financial Assurance - Internal Audit, Risk, Insurance and Counter Fraud Salary: £75,312 - £87,032 + benefits Hybrid working - 2 days per week in the office Job Purpose Lead and shape a newly established Risk, Insurance and Internal Audit function through the development and delivery of a robust service plan, ensuring the effective implementation of key service priorities and performance objectives on behalf of the Finance Directorate and the wider organisation. Model and embed organisational values and behaviours, contributing to the development of a sustainable, high-performing organisation and strengthening its reputation for delivering excellent value to stakeholders. Provide clear strategic leadership and direction to the service, driving continuous improvement and transformation while fostering effective collaboration with elected members, partners and key stakeholders. Key Responsibilities Lead the internal audit, risk management, insurance and counter fraud functions. Contribute to and deliver objectives from the Financial Services Business Plan in relation to risk, insurance and internal audit services, as well as cross-cutting corporate initiatives (e.g. risk and assurance mapping arrangements). Ensure all aspects of the service are delivered to the highest professional standards by developing policies and procedures for risk, insurance and internal audit services, and monitoring implementation. Establish arrangements to undertake regular external evaluations of the quality and value for money of the services. Lead, manage and support staff within the function, including recruitment, training and performance management to ensure effective delivery of services. Develop and implement an enterprise risk management framework across the organisation and its partners to ensure the effective and efficient management of risk at all levels. Lead the development of the Internal Audit Service to ensure it meets statutory obligations under the Accounts and Audit Regulations 2015. Manage relationships with external auditors and regulatory bodies. About You We are seeking a motivated and capable senior finance professional who can operate effectively within a complex and evolving organisation. You will demonstrate both technical expertise and strong stakeholder engagement skills. Relevant professional qualification (e.g., CCAB/CIMA or equivalent) or significant relevant experience appropriate to the seniority of the role. Experience working in a complex organisational environment with multiple stakeholders (public sector experience desirable). Excellent communication and interpersonal skills, with the ability to present financial information clearly to non-finance audiences. Strong IT skills, including advanced Excel and familiarity with financial systems. Ability to manage competing priorities, work proactively and deliver to deadlines.
Apr 03, 2026
Full time
Head of Financial Assurance - Internal Audit, Risk, Insurance and Counter Fraud Salary: £75,312 - £87,032 + benefits Hybrid working - 2 days per week in the office Job Purpose Lead and shape a newly established Risk, Insurance and Internal Audit function through the development and delivery of a robust service plan, ensuring the effective implementation of key service priorities and performance objectives on behalf of the Finance Directorate and the wider organisation. Model and embed organisational values and behaviours, contributing to the development of a sustainable, high-performing organisation and strengthening its reputation for delivering excellent value to stakeholders. Provide clear strategic leadership and direction to the service, driving continuous improvement and transformation while fostering effective collaboration with elected members, partners and key stakeholders. Key Responsibilities Lead the internal audit, risk management, insurance and counter fraud functions. Contribute to and deliver objectives from the Financial Services Business Plan in relation to risk, insurance and internal audit services, as well as cross-cutting corporate initiatives (e.g. risk and assurance mapping arrangements). Ensure all aspects of the service are delivered to the highest professional standards by developing policies and procedures for risk, insurance and internal audit services, and monitoring implementation. Establish arrangements to undertake regular external evaluations of the quality and value for money of the services. Lead, manage and support staff within the function, including recruitment, training and performance management to ensure effective delivery of services. Develop and implement an enterprise risk management framework across the organisation and its partners to ensure the effective and efficient management of risk at all levels. Lead the development of the Internal Audit Service to ensure it meets statutory obligations under the Accounts and Audit Regulations 2015. Manage relationships with external auditors and regulatory bodies. About You We are seeking a motivated and capable senior finance professional who can operate effectively within a complex and evolving organisation. You will demonstrate both technical expertise and strong stakeholder engagement skills. Relevant professional qualification (e.g., CCAB/CIMA or equivalent) or significant relevant experience appropriate to the seniority of the role. Experience working in a complex organisational environment with multiple stakeholders (public sector experience desirable). Excellent communication and interpersonal skills, with the ability to present financial information clearly to non-finance audiences. Strong IT skills, including advanced Excel and familiarity with financial systems. Ability to manage competing priorities, work proactively and deliver to deadlines.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 03, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 03, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Audit Manager - Surrey A highly respected and fast-growing UK accountancy practice is looking to appoint an Audit Manager to join its established Surrey office. This is a key leadership opportunity for an experienced audit professional who enjoys managing complex engagements, developing people, and building strong client relationships within a collaborative mid-tier environment. The Audit Manager Role in Surrey You will take ownership of a substantial and varied audit portfolio, managing key client relationships and ensuring delivery of high-quality audits within agreed budgets and deadlines. Key responsibilities for the Audit Manager role include: Managing a diverse portfolio of clients with annual fees of approximately £500k. Leading large, complex audits from planning through to completion, including group and cross-border assignments. Acting as the primary point of contact for clients, providing clear, commercial, and technically robust advice. Identifying and managing a broad range of risks to the firm, including reputational and credit risk, not just audit risk. Supporting Partners with technical problem-solving and responding confidently to client or regulatory queries. Monitoring engagement budgets and ensuring accurate and timely timesheet and WIP management. Coaching, supervising, and developing trainees and junior staff across audit and related service lines. Collaborating with internal departments (tax, payroll, advisory) to provide a fully integrated service to clients. Identifying and converting business development opportunities into profitable engagements. The Candidate This role is suited to an ambitious Audit Manager who is looking to progress within a dynamic and people-focused firm. You will bring: ACA or ACCA qualification (or equivalent). Proven experience managing both audit portfolios and teams within a UK accountancy practice environment. Strong working knowledge of UK auditing and accounting standards (FRS 101/102 and IFRS). Experience delivering both substantive and controls-based audits, including group and international work. A solid understanding of corporate tax and wider business advisory issues. Excellent communication and leadership skills, with the ability to act as a trusted advisor to clients and partners. A commercial mindset and the confidence to manage deadlines independently, while knowing when to escalate issues. What's on Offer Competitive salary and structured progression pathway. Hybrid and flexible working arrangements. Private medical cover, life assurance, and income protection. Enhanced annual leave with the option to buy/sell additional days. Family-friendly policies and wellbeing support. A broad and flexible benefits package including lifestyle and professional development support. About the Firm This independent, multi-disciplinary UK practice works with clients ranging from SMEs to large international groups across a broad range of sectors. The firm prides itself on technical excellence, a supportive culture, and empowering its people to make a meaningful impact for clients and communities alike.
Apr 03, 2026
Full time
Audit Manager - Surrey A highly respected and fast-growing UK accountancy practice is looking to appoint an Audit Manager to join its established Surrey office. This is a key leadership opportunity for an experienced audit professional who enjoys managing complex engagements, developing people, and building strong client relationships within a collaborative mid-tier environment. The Audit Manager Role in Surrey You will take ownership of a substantial and varied audit portfolio, managing key client relationships and ensuring delivery of high-quality audits within agreed budgets and deadlines. Key responsibilities for the Audit Manager role include: Managing a diverse portfolio of clients with annual fees of approximately £500k. Leading large, complex audits from planning through to completion, including group and cross-border assignments. Acting as the primary point of contact for clients, providing clear, commercial, and technically robust advice. Identifying and managing a broad range of risks to the firm, including reputational and credit risk, not just audit risk. Supporting Partners with technical problem-solving and responding confidently to client or regulatory queries. Monitoring engagement budgets and ensuring accurate and timely timesheet and WIP management. Coaching, supervising, and developing trainees and junior staff across audit and related service lines. Collaborating with internal departments (tax, payroll, advisory) to provide a fully integrated service to clients. Identifying and converting business development opportunities into profitable engagements. The Candidate This role is suited to an ambitious Audit Manager who is looking to progress within a dynamic and people-focused firm. You will bring: ACA or ACCA qualification (or equivalent). Proven experience managing both audit portfolios and teams within a UK accountancy practice environment. Strong working knowledge of UK auditing and accounting standards (FRS 101/102 and IFRS). Experience delivering both substantive and controls-based audits, including group and international work. A solid understanding of corporate tax and wider business advisory issues. Excellent communication and leadership skills, with the ability to act as a trusted advisor to clients and partners. A commercial mindset and the confidence to manage deadlines independently, while knowing when to escalate issues. What's on Offer Competitive salary and structured progression pathway. Hybrid and flexible working arrangements. Private medical cover, life assurance, and income protection. Enhanced annual leave with the option to buy/sell additional days. Family-friendly policies and wellbeing support. A broad and flexible benefits package including lifestyle and professional development support. About the Firm This independent, multi-disciplinary UK practice works with clients ranging from SMEs to large international groups across a broad range of sectors. The firm prides itself on technical excellence, a supportive culture, and empowering its people to make a meaningful impact for clients and communities alike.
Assistant Customer Service Manager Location: Aldershot, Hampshire Salary: 36,000 (depending on experience) Hours: Monday - Thursday: 08:30 - 17:30 Friday: 08:30 - 17:00 (Office-based) Overview We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment. The Role Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries. Key responsibilities Include: Training & Development Creating clear and user-friendly training documentation across the department Producing product briefing materials for the Customer Service team Supporting induction and training of new starters Delivering training sessions and refreshers to upskill the team Mentoring and supporting Account Managers and Assistant Account Managers Team & Attendance Management Managing holiday requests via the internal HR system Supporting return-to-work interviews and attendance processes Covering the Customer Service Manager during absence or meetings Leading team huddles and handling escalated issues Operational Support Monitoring bespoke and Far East orders and liaising with Purchasing teams Supporting production queries and order adjustments Assisting with the resolution of customer complaints Order Administration (Quote to Delivery) Issuing quotations and handling customer enquiries Raising and processing orders on internal systems Sending order confirmations and progressing orders through to delivery Maintaining clear communication with internal stakeholders throughout Candidate Requirements Essential: Previous experience within customer service (ideally with some supervisory or mentoring responsibility) Strong training and presentation skills Excellent communication skills with high attention to detail Good IT skills, including Microsoft Excel Strong organisational and time management skills Ability to manage multiple tasks in a fast-paced environment Confident problem solver with the ability to handle escalations professionally A collaborative approach with the ability to support and develop others Desirable (not essential): Experience within print, production or promotional products Knowledge of Far East sourcing or bespoke order processes Basic understanding of HR processes What's on offer? Salary up to 36,000 (depending on experience) Full training provided Pension scheme On-site parking Referral bonus scheme Years of service benefits Supportive and collaborative working environment INDCAM
Apr 03, 2026
Full time
Assistant Customer Service Manager Location: Aldershot, Hampshire Salary: 36,000 (depending on experience) Hours: Monday - Thursday: 08:30 - 17:30 Friday: 08:30 - 17:00 (Office-based) Overview We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment. The Role Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries. Key responsibilities Include: Training & Development Creating clear and user-friendly training documentation across the department Producing product briefing materials for the Customer Service team Supporting induction and training of new starters Delivering training sessions and refreshers to upskill the team Mentoring and supporting Account Managers and Assistant Account Managers Team & Attendance Management Managing holiday requests via the internal HR system Supporting return-to-work interviews and attendance processes Covering the Customer Service Manager during absence or meetings Leading team huddles and handling escalated issues Operational Support Monitoring bespoke and Far East orders and liaising with Purchasing teams Supporting production queries and order adjustments Assisting with the resolution of customer complaints Order Administration (Quote to Delivery) Issuing quotations and handling customer enquiries Raising and processing orders on internal systems Sending order confirmations and progressing orders through to delivery Maintaining clear communication with internal stakeholders throughout Candidate Requirements Essential: Previous experience within customer service (ideally with some supervisory or mentoring responsibility) Strong training and presentation skills Excellent communication skills with high attention to detail Good IT skills, including Microsoft Excel Strong organisational and time management skills Ability to manage multiple tasks in a fast-paced environment Confident problem solver with the ability to handle escalations professionally A collaborative approach with the ability to support and develop others Desirable (not essential): Experience within print, production or promotional products Knowledge of Far East sourcing or bespoke order processes Basic understanding of HR processes What's on offer? Salary up to 36,000 (depending on experience) Full training provided Pension scheme On-site parking Referral bonus scheme Years of service benefits Supportive and collaborative working environment INDCAM
Sunday Times BEST PLACE TO WORK Full time 4-day week The Ombuds Group Stevenage, Hertfordshire £70,000 + excellent benefits 4-day working week (a long weekend, every weekend) About Us The Ombuds Group is a nationally recognised,leader in the UK's alternative dispute resolution sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated sectors including football, rail, retail, home improvement, utilities (energy and water), TV and music licensing, and removals. Our portfolio of brands - recognised by government, business and consumers - stands for trust, impartiality and integrity . In addition to dispute resolution, we provide expert training and consultancy to help organisations strengthen complaint handling, raise standards and build long-term customer trust. In 2025, we were proud to be named one of The Sunday Times Best 500 Places to Work , reflecting our commitment to fairness, innovation and employee wellbeing. Our companies Rail Ombudsman Dispute Resolution Ombudsman Furniture & Home Improvement Ombudsman Removals Ombudsman Consumer Friend We also provide people and resources to: Independent Football Ombudsman The Role We are seeking a Director of Casework to provide technical leadership, legal advice and oversight and quality assurance across all schemes delivered by The Ombuds Group. Reporting to the Deputy Chief Ombudsman , you will play a critical role in ensuring the quality, consistency and integrity of decisions across our dispute resolution schemes. You will guide casework teams, provide expert advice on complex matters and support the professional development of colleagues across the organisation. This is a fast-paced, senior in-house legal role offering a unique opportunity to influence decision-making standards across multiple sectors while shaping the future capability of ADR professionals. Key Responsibilities Legal and Casework Oversight Provide authoritative legal and technical advice on complex cases. Ensure decisions are consistent, well-reasoned and defensible. Guide caseworkers in sound reasoning and application of scheme rules, ADR regulations and relevant legislation. Act as a technical sounding board on sensitive, legal and high-profile matters. Provide consultancy and guidance to scheme members on complaint-handling standards. General legal counsel duties as required by the Ombuds Group board from time to time. Mentoring and Capability Development Lead the professional development of caseworkers and aspiring lawyers, including through SQE/QWE pathways. Embed a culture of learning, reflection and continuous improvement. Identify capability gaps through case analysis and deliver targeted development initiatives. Manage competency frameworks, CPD programmes and professional accreditation requirements. Quality Assurance and Complaints Handling Lead quality assurance activities across schemes. Identify trends, inconsistencies and emerging risks in decision-making. Develop guidance, frameworks and technical resources to support high-quality decisions. Review and determine complaints about the service with fairness and transparency. Governance and Risk Management Identify and manage technical, reputational and regulatory risks. Escalate significant issues to the Deputy Chief Ombudsman with recommended actions. Lead internal and external audit activity, including ISO9001 compliance. Ensure accurate regulatory reporting to accrediting bodies. Data Protection Act as the organisation's Data Protection Lead. Manage data breaches, DPIAs and regulatory compliance. Monitor developments in data protection regulation relevant to the organisation. Stakeholder Engagement Represent the organisation in engagements with regulators and accrediting bodies. Build strong relationships with scheme members and external stakeholders. Facilitate casework meetings to discuss decisions, trends and recommendations. Training and Development Contribute to the delivery of accredited training for members and stakeholders. Identify training needs arising from casework and provide targeted support. About You You will be a qualified solicitor with 3-5 years' post-qualification experience and strong experience in dispute resolution, regulatory environments, or complex complaint investigation. We are looking for someone who brings: Strong legal judgement and analytical ability Experience interpreting legislation and regulatory frameworks Excellent written and verbal communication skills A commitment to fairness, impartiality and high professional standards Experience mentoring or developing professionals An interest in developing expertise in consumer law and ADR Salary and Benefits Up to £70,000 salary depending on experience Best in class private medical cover and comprehensive wellbeing package Optional 4-day working week (Monday-Thursday or Tuesday-Friday) Modern offices with games room, quiet zones and staff events Company-sponsored opportunities to obtain further professional qualifications Exceptional work-life balance Best Place to Work - The Sunday Times Optional 4-day week (full-time) A long weekend, every weekend If you're looking to use your legal expertise to influence fairness and standards across multiple industries while enjoying genuine work-life balance, we would love to hear from you.
Apr 03, 2026
Full time
Sunday Times BEST PLACE TO WORK Full time 4-day week The Ombuds Group Stevenage, Hertfordshire £70,000 + excellent benefits 4-day working week (a long weekend, every weekend) About Us The Ombuds Group is a nationally recognised,leader in the UK's alternative dispute resolution sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated sectors including football, rail, retail, home improvement, utilities (energy and water), TV and music licensing, and removals. Our portfolio of brands - recognised by government, business and consumers - stands for trust, impartiality and integrity . In addition to dispute resolution, we provide expert training and consultancy to help organisations strengthen complaint handling, raise standards and build long-term customer trust. In 2025, we were proud to be named one of The Sunday Times Best 500 Places to Work , reflecting our commitment to fairness, innovation and employee wellbeing. Our companies Rail Ombudsman Dispute Resolution Ombudsman Furniture & Home Improvement Ombudsman Removals Ombudsman Consumer Friend We also provide people and resources to: Independent Football Ombudsman The Role We are seeking a Director of Casework to provide technical leadership, legal advice and oversight and quality assurance across all schemes delivered by The Ombuds Group. Reporting to the Deputy Chief Ombudsman , you will play a critical role in ensuring the quality, consistency and integrity of decisions across our dispute resolution schemes. You will guide casework teams, provide expert advice on complex matters and support the professional development of colleagues across the organisation. This is a fast-paced, senior in-house legal role offering a unique opportunity to influence decision-making standards across multiple sectors while shaping the future capability of ADR professionals. Key Responsibilities Legal and Casework Oversight Provide authoritative legal and technical advice on complex cases. Ensure decisions are consistent, well-reasoned and defensible. Guide caseworkers in sound reasoning and application of scheme rules, ADR regulations and relevant legislation. Act as a technical sounding board on sensitive, legal and high-profile matters. Provide consultancy and guidance to scheme members on complaint-handling standards. General legal counsel duties as required by the Ombuds Group board from time to time. Mentoring and Capability Development Lead the professional development of caseworkers and aspiring lawyers, including through SQE/QWE pathways. Embed a culture of learning, reflection and continuous improvement. Identify capability gaps through case analysis and deliver targeted development initiatives. Manage competency frameworks, CPD programmes and professional accreditation requirements. Quality Assurance and Complaints Handling Lead quality assurance activities across schemes. Identify trends, inconsistencies and emerging risks in decision-making. Develop guidance, frameworks and technical resources to support high-quality decisions. Review and determine complaints about the service with fairness and transparency. Governance and Risk Management Identify and manage technical, reputational and regulatory risks. Escalate significant issues to the Deputy Chief Ombudsman with recommended actions. Lead internal and external audit activity, including ISO9001 compliance. Ensure accurate regulatory reporting to accrediting bodies. Data Protection Act as the organisation's Data Protection Lead. Manage data breaches, DPIAs and regulatory compliance. Monitor developments in data protection regulation relevant to the organisation. Stakeholder Engagement Represent the organisation in engagements with regulators and accrediting bodies. Build strong relationships with scheme members and external stakeholders. Facilitate casework meetings to discuss decisions, trends and recommendations. Training and Development Contribute to the delivery of accredited training for members and stakeholders. Identify training needs arising from casework and provide targeted support. About You You will be a qualified solicitor with 3-5 years' post-qualification experience and strong experience in dispute resolution, regulatory environments, or complex complaint investigation. We are looking for someone who brings: Strong legal judgement and analytical ability Experience interpreting legislation and regulatory frameworks Excellent written and verbal communication skills A commitment to fairness, impartiality and high professional standards Experience mentoring or developing professionals An interest in developing expertise in consumer law and ADR Salary and Benefits Up to £70,000 salary depending on experience Best in class private medical cover and comprehensive wellbeing package Optional 4-day working week (Monday-Thursday or Tuesday-Friday) Modern offices with games room, quiet zones and staff events Company-sponsored opportunities to obtain further professional qualifications Exceptional work-life balance Best Place to Work - The Sunday Times Optional 4-day week (full-time) A long weekend, every weekend If you're looking to use your legal expertise to influence fairness and standards across multiple industries while enjoying genuine work-life balance, we would love to hear from you.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 03, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Apr 03, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Welsh Language Commitment This advert and the full job description are available in both English and Cymraeg. Candidates are welcome to submit applications and participate in interviews in either language. The Cymraeg job description can be found under attachments above. Building the Opera Company of the future. We are at a defining moment in our history. Welsh National Opera Cenedlaethol Cymru was born in the post-war spirit of democracy, fueled by a national passion for human connection through song. In its 80th anniversary year, we are committed to reimagining the company as a contemporary opera company, fit for the 21st century, rooted in Wales but international in its ambition. We want to reimagine what opera can be today, positioning WNOCC as a pioneering, brave and joyful force in the UK's live arts ecology. We want to champion increased diversity on our stages and in our audiences and prove that opera is the dynamic art form of our time. In this next chapter, we seek an exceptional Executive Director of Audiences and Development to join our executive team, overseeing both the development & fundraising and marketing & communications teams, working alongside our fellow Directors to grow our audiences, deepen relationships, and secure the resources that will power our future. With the right team alongside us, we believe this is possible. Sincerely, Eich Opera Cenedlaethol Cymru / Your Welsh National Opera Essential Criteria Strategic Leadership & Vision Visionary, innovative and entrepreneurial leadership style, with the ability to build, integrate and inspire multi-disciplinary teams. A proven track record of developing and delivering organisation-wide strategies that grow audiences, increase income and support long-term sustainability. Personal and professional credibility that commands confidence, with proven resilience and stamina to sustain performance under pressure. Strong strategic judgement, with a track record of collaboration and experience influencing and securing commitment from internal teams and external stakeholders. Creative, with a commitment to generating fresh, contemporary ideas and developing the potential of colleagues, while maintaining a strong focus on delivering practical outcomes and agreed goals. Income Generation & Financial Management Experience in creating cross-organisational strategies to grow audiences and revenues. A track record of achieving and exceeding revenue targets across multiple income streams. Knowledge and experience of future-facing approaches to audience development and donor acquisition. Ability to lead the evolution of the WNOCC brand and content generation to better reflect a contemporary, dynamic arts organisation. Strategic oversight of box-office performance, audience expansion, and fundraising targets, combined with robust financial planning and reporting skills. Demonstrable leadership in data-driven strategy, leveraging contemporary business intelligence and analytical methodologies to enhance audience insight and revenue forecasting. Leadership & Collaboration Demonstrated experience as an inspiring leader of teams, with the ability to develop skills and talent and effectively manage individual and team performance. Demonstrable awareness of UK audience and consumer dynamics, the philanthropic landscape and the policy framework influencing the performing arts and wider creative economy. Exceptional ability to identify, build and nurture partnerships that further WNOCC in its mission & values. Communication & Stakeholder Engagement Understanding of GDPR legislation in relation to audience data and fundraising activity. Exceptional presentation and communication skills, with demonstrable experience in preparing and presenting strategies and presentations to Boards, senior corporate decision-makers and government officials. Strong stakeholder management skills with the ability to build and maintain positive relationships and networks, including with senior government officials, high-level donors and corporate sponsors. Desirable Criteria: Senior management experience within the Arts & Culture sector. A demonstrable interest in opera, theatre and classical music. Experience using Tessitura CRM, or a comparable audience and fundraising CRM system. Knowledge of leading sustainability initiatives in the arts sector, including the Theatre Green Book or comparable frameworks, and their strategic implementation. Proven commitment to embedding diversity, belonging, inclusion, and equality within organisational strategy, aligned with the company's mission to eliminate barriers for marginalised communities within the cultural sector. Ability to communicate in Welsh, or an active commitment to learning the language as part of professional growth and audience engagement responsibilities. Our Commitment to Diversity & Inclusion We recognise that talented people sometimes hesitate to apply unless they meet every requirement. Research shows this is particularly true for women, LGBTQIA+ individuals, disabled and neurodivergent people, and those from working-class backgrounds. If this feels like your ideal role, even if your experience does not align perfectly with every criterion, we encourage you to apply anyway. Your perspective and experience could be exactly what we need to help build the opera company of the future. Reasonable Adjustments WNOCC is committed to an accessible and inclusive recruitment process. If you need any adjustments to support your application or interview, please email . We are committed to supporting you at every stage of the process. Guaranteed Interview Scheme (GIS) WNOCC operates a Guaranteed Interview Scheme for applicants who meet the essential criteria and who self-identify as a Person of the Global Majority, a disabled person, or as neurodivergent. Eligible candidates can request consideration under the scheme by emailing . Further details are available in the job description. International Applications Candidates based in the UK or internationally are welcome. WNOCC may support Skilled Worker visa applications for successful candidates, subject to Home Office requirements and financial capability. Applicants requiring sponsorship are encouraged to indicate this within their application. How to Apply For further information, please download the full job description. If you would like an informal conversation about the role, require reasonable adjustments during the recruitment process, or find the online application form inaccessible, please contact: .
Apr 03, 2026
Full time
Welsh Language Commitment This advert and the full job description are available in both English and Cymraeg. Candidates are welcome to submit applications and participate in interviews in either language. The Cymraeg job description can be found under attachments above. Building the Opera Company of the future. We are at a defining moment in our history. Welsh National Opera Cenedlaethol Cymru was born in the post-war spirit of democracy, fueled by a national passion for human connection through song. In its 80th anniversary year, we are committed to reimagining the company as a contemporary opera company, fit for the 21st century, rooted in Wales but international in its ambition. We want to reimagine what opera can be today, positioning WNOCC as a pioneering, brave and joyful force in the UK's live arts ecology. We want to champion increased diversity on our stages and in our audiences and prove that opera is the dynamic art form of our time. In this next chapter, we seek an exceptional Executive Director of Audiences and Development to join our executive team, overseeing both the development & fundraising and marketing & communications teams, working alongside our fellow Directors to grow our audiences, deepen relationships, and secure the resources that will power our future. With the right team alongside us, we believe this is possible. Sincerely, Eich Opera Cenedlaethol Cymru / Your Welsh National Opera Essential Criteria Strategic Leadership & Vision Visionary, innovative and entrepreneurial leadership style, with the ability to build, integrate and inspire multi-disciplinary teams. A proven track record of developing and delivering organisation-wide strategies that grow audiences, increase income and support long-term sustainability. Personal and professional credibility that commands confidence, with proven resilience and stamina to sustain performance under pressure. Strong strategic judgement, with a track record of collaboration and experience influencing and securing commitment from internal teams and external stakeholders. Creative, with a commitment to generating fresh, contemporary ideas and developing the potential of colleagues, while maintaining a strong focus on delivering practical outcomes and agreed goals. Income Generation & Financial Management Experience in creating cross-organisational strategies to grow audiences and revenues. A track record of achieving and exceeding revenue targets across multiple income streams. Knowledge and experience of future-facing approaches to audience development and donor acquisition. Ability to lead the evolution of the WNOCC brand and content generation to better reflect a contemporary, dynamic arts organisation. Strategic oversight of box-office performance, audience expansion, and fundraising targets, combined with robust financial planning and reporting skills. Demonstrable leadership in data-driven strategy, leveraging contemporary business intelligence and analytical methodologies to enhance audience insight and revenue forecasting. Leadership & Collaboration Demonstrated experience as an inspiring leader of teams, with the ability to develop skills and talent and effectively manage individual and team performance. Demonstrable awareness of UK audience and consumer dynamics, the philanthropic landscape and the policy framework influencing the performing arts and wider creative economy. Exceptional ability to identify, build and nurture partnerships that further WNOCC in its mission & values. Communication & Stakeholder Engagement Understanding of GDPR legislation in relation to audience data and fundraising activity. Exceptional presentation and communication skills, with demonstrable experience in preparing and presenting strategies and presentations to Boards, senior corporate decision-makers and government officials. Strong stakeholder management skills with the ability to build and maintain positive relationships and networks, including with senior government officials, high-level donors and corporate sponsors. Desirable Criteria: Senior management experience within the Arts & Culture sector. A demonstrable interest in opera, theatre and classical music. Experience using Tessitura CRM, or a comparable audience and fundraising CRM system. Knowledge of leading sustainability initiatives in the arts sector, including the Theatre Green Book or comparable frameworks, and their strategic implementation. Proven commitment to embedding diversity, belonging, inclusion, and equality within organisational strategy, aligned with the company's mission to eliminate barriers for marginalised communities within the cultural sector. Ability to communicate in Welsh, or an active commitment to learning the language as part of professional growth and audience engagement responsibilities. Our Commitment to Diversity & Inclusion We recognise that talented people sometimes hesitate to apply unless they meet every requirement. Research shows this is particularly true for women, LGBTQIA+ individuals, disabled and neurodivergent people, and those from working-class backgrounds. If this feels like your ideal role, even if your experience does not align perfectly with every criterion, we encourage you to apply anyway. Your perspective and experience could be exactly what we need to help build the opera company of the future. Reasonable Adjustments WNOCC is committed to an accessible and inclusive recruitment process. If you need any adjustments to support your application or interview, please email . We are committed to supporting you at every stage of the process. Guaranteed Interview Scheme (GIS) WNOCC operates a Guaranteed Interview Scheme for applicants who meet the essential criteria and who self-identify as a Person of the Global Majority, a disabled person, or as neurodivergent. Eligible candidates can request consideration under the scheme by emailing . Further details are available in the job description. International Applications Candidates based in the UK or internationally are welcome. WNOCC may support Skilled Worker visa applications for successful candidates, subject to Home Office requirements and financial capability. Applicants requiring sponsorship are encouraged to indicate this within their application. How to Apply For further information, please download the full job description. If you would like an informal conversation about the role, require reasonable adjustments during the recruitment process, or find the online application form inaccessible, please contact: .
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 03, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
£41,450 per annum Fixed Term Contract until July 2027 Minimum 2 days per week in the UNICEF Scotland office, Edinburgh UNICEF ensures more of the world s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we re not going to stop until the world is a safe place for all our children. This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as the Scotland Political Affairs Officer. This role supports the design and delivery of influencing strategies, builds relationships with MSPs, and monitors political developments to ensure children s rights are prioritised in Scottish decision-making. The role is part of the Scotland team within UNICEF UK s Impact and Influence team to champion children s rights both in Scotland and around the world. Key responsibilities include engaging MSPs and political stakeholders, providing briefings, managing correspondence, and collaborating with civil society networks to advance advocacy priorities. Skills and experience required include understanding Scottish politics, experience in advocacy or campaigns, strong communication, a collaborative approach and knowledge of children s issues in Scotland and the UNCRC. Act now and visit the website via the apply button to apply online. Closing date: 12pm, Friday 17 April 2026. Interview date: Tuesday 5 / Wednesday 6 / Thursday 7 May 2026. In return, we offer : excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools) outstanding training and learning opportunities and the support to flourish in your role impressive open plan office space and facilities on the Queen Elizabeth Olympic Park an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children. the opportunity to work in a leading children s organisation making a difference to children around the world Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process. We anticipate most colleagues will work one or two days a week in the office in Central Edinburgh and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children. UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit. The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences. We only accept online applications as this saves us money, making more funds available for us to help ensure children s rights. If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates. Registered Charity Nos. (England and Wales) SC043677 (Scotland)
Apr 03, 2026
Full time
£41,450 per annum Fixed Term Contract until July 2027 Minimum 2 days per week in the UNICEF Scotland office, Edinburgh UNICEF ensures more of the world s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we re not going to stop until the world is a safe place for all our children. This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as the Scotland Political Affairs Officer. This role supports the design and delivery of influencing strategies, builds relationships with MSPs, and monitors political developments to ensure children s rights are prioritised in Scottish decision-making. The role is part of the Scotland team within UNICEF UK s Impact and Influence team to champion children s rights both in Scotland and around the world. Key responsibilities include engaging MSPs and political stakeholders, providing briefings, managing correspondence, and collaborating with civil society networks to advance advocacy priorities. Skills and experience required include understanding Scottish politics, experience in advocacy or campaigns, strong communication, a collaborative approach and knowledge of children s issues in Scotland and the UNCRC. Act now and visit the website via the apply button to apply online. Closing date: 12pm, Friday 17 April 2026. Interview date: Tuesday 5 / Wednesday 6 / Thursday 7 May 2026. In return, we offer : excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools) outstanding training and learning opportunities and the support to flourish in your role impressive open plan office space and facilities on the Queen Elizabeth Olympic Park an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children. the opportunity to work in a leading children s organisation making a difference to children around the world Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process. We anticipate most colleagues will work one or two days a week in the office in Central Edinburgh and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children. UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit. The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences. We only accept online applications as this saves us money, making more funds available for us to help ensure children s rights. If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates. Registered Charity Nos. (England and Wales) SC043677 (Scotland)
Senior Marketing Performance Officer This role plays an important part in shaping how ARUK invests in marketing. By bringing together marketing campaign performance, audience insight and financial data, the role helps the organisation understand what is driving engagement, income and long-term supporter growth and where future marketing investment should be focused. This role is ideal for someone who enjoys using data and insight to answer the question: What s working in our marketing and how can we do more of it? The wider Marketing Planning team is responsible for ensuring ARUK s marketing activity is insight-led, strategically aligned and focused on delivering the greatest impact. This role is a key part of that function, helping ensure decisions are guided by evidence and performance insight. The Senior Marketing Performance Officer will help establish a clear and consistent view of marketing performance across the organisation, translating audience insight, campaign results and marketing data into actionable recommendations that shape future strategy. The role will help build ARUK s create a clear and consistent view of marketing performance across ARUK, enabling teams to understand what is driving audience engagement, income growth and long-term supporter value. This is a real opportunity to help build ARUK s marketing effectiveness capability from the ground up. The successful candidate will work closely with senior marketing leaders and gain exposure to strategic decision-making across marketing, fundraising and digital teams. Key Responsibilities: Marketing Effectiveness & Performance Measurement Develop a clear view of marketing performance across channels and campaigns Maintain the organisation s marketing single source of truth performance dashboard Identify opportunities to improve ROI and marketing effectiveness Audience Insight & Learning Working with the Senior Marketing Planning Manager, translate audience behaviour marketing insight into recommendations for marketing strategy Support campaign teams with message testing and audience understanding Maintain key audience insight resources such as YouGov crunch and manage use across the organisation Support the Head of Marketing Planning and Senior Marketing Planning Manager in ensuring all marketing activity is rooted firmly in audience needs and motivations. Data and Decision Support Work with product, CRM, Data and Finance teams to ensure accurate marketing reporting Identify gaps in insight or measurement and recommend future approaches Help teams embed a test-and-learn culture Stakeholder Engagement & Upskilling Present clear, insightful recommendations to senior leaders and campaign owners to guide investment and planning. Support training for teams on how to use insight, performance data and funnel metrics to improve campaign effectiveness. Champion a test-and-learn culture across the organisation. What Success Looks Like Teams understand what is driving marketing performance Campaign planning is informed by robust insight Marketing investment decisions are based on clear evidence ARUK has a consistent view of marketing performance across the organisation Help Strategic Marketing establish marketing effectiveness as a core capability within ARUK. Knowledge, skills and experience needed: Strong experience analysing marketing performance data across multiple channels (digital, brand, fundraising, PR, paid media etc.). Demonstrable experience designing or implementing measurement frameworks, dashboards, KPIs, or campaign reporting approaches. Experience working with audience insight (quantitative and qualitative) and translating this into practical recommendations for campaign planning or proposition development. Experience working with analytics, data, or CRM teams to extract, clean and interpret data into marketing strategy. Experience presenting insight and performance findings to senior stakeholders, with clear recommendations. Ability to interpret complex datasets, identify patterns, and turn evidence into actionable improvements. Highly analytical, with strong critical thinking and problem-solving skills Able to communicate complex information simply and compellingly. Curious, evidence-led mindset always seeking to understand what s working and why . Comfortable challenging constructively and influencing decision-making. High attention to detail and accuracy. Ability to plan and manage multiple insight or analysis workstreams simultaneously. Collaborative and proactive able to work closely with Fundraising, Digital, Insight, Brand, Comms and Data teams Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £36,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 19th April 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Apr 03, 2026
Full time
Senior Marketing Performance Officer This role plays an important part in shaping how ARUK invests in marketing. By bringing together marketing campaign performance, audience insight and financial data, the role helps the organisation understand what is driving engagement, income and long-term supporter growth and where future marketing investment should be focused. This role is ideal for someone who enjoys using data and insight to answer the question: What s working in our marketing and how can we do more of it? The wider Marketing Planning team is responsible for ensuring ARUK s marketing activity is insight-led, strategically aligned and focused on delivering the greatest impact. This role is a key part of that function, helping ensure decisions are guided by evidence and performance insight. The Senior Marketing Performance Officer will help establish a clear and consistent view of marketing performance across the organisation, translating audience insight, campaign results and marketing data into actionable recommendations that shape future strategy. The role will help build ARUK s create a clear and consistent view of marketing performance across ARUK, enabling teams to understand what is driving audience engagement, income growth and long-term supporter value. This is a real opportunity to help build ARUK s marketing effectiveness capability from the ground up. The successful candidate will work closely with senior marketing leaders and gain exposure to strategic decision-making across marketing, fundraising and digital teams. Key Responsibilities: Marketing Effectiveness & Performance Measurement Develop a clear view of marketing performance across channels and campaigns Maintain the organisation s marketing single source of truth performance dashboard Identify opportunities to improve ROI and marketing effectiveness Audience Insight & Learning Working with the Senior Marketing Planning Manager, translate audience behaviour marketing insight into recommendations for marketing strategy Support campaign teams with message testing and audience understanding Maintain key audience insight resources such as YouGov crunch and manage use across the organisation Support the Head of Marketing Planning and Senior Marketing Planning Manager in ensuring all marketing activity is rooted firmly in audience needs and motivations. Data and Decision Support Work with product, CRM, Data and Finance teams to ensure accurate marketing reporting Identify gaps in insight or measurement and recommend future approaches Help teams embed a test-and-learn culture Stakeholder Engagement & Upskilling Present clear, insightful recommendations to senior leaders and campaign owners to guide investment and planning. Support training for teams on how to use insight, performance data and funnel metrics to improve campaign effectiveness. Champion a test-and-learn culture across the organisation. What Success Looks Like Teams understand what is driving marketing performance Campaign planning is informed by robust insight Marketing investment decisions are based on clear evidence ARUK has a consistent view of marketing performance across the organisation Help Strategic Marketing establish marketing effectiveness as a core capability within ARUK. Knowledge, skills and experience needed: Strong experience analysing marketing performance data across multiple channels (digital, brand, fundraising, PR, paid media etc.). Demonstrable experience designing or implementing measurement frameworks, dashboards, KPIs, or campaign reporting approaches. Experience working with audience insight (quantitative and qualitative) and translating this into practical recommendations for campaign planning or proposition development. Experience working with analytics, data, or CRM teams to extract, clean and interpret data into marketing strategy. Experience presenting insight and performance findings to senior stakeholders, with clear recommendations. Ability to interpret complex datasets, identify patterns, and turn evidence into actionable improvements. Highly analytical, with strong critical thinking and problem-solving skills Able to communicate complex information simply and compellingly. Curious, evidence-led mindset always seeking to understand what s working and why . Comfortable challenging constructively and influencing decision-making. High attention to detail and accuracy. Ability to plan and manage multiple insight or analysis workstreams simultaneously. Collaborative and proactive able to work closely with Fundraising, Digital, Insight, Brand, Comms and Data teams Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £36,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 19th April 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Head of Green Finance Newark / Hybrid working with regular travel to other places of work across the UK. Office facilities available Tuesdays to Thursdays in Newark, Nottinghamshire Up to £65,000 per annum Permanent, Full Time (35 hours per week) Closing Date for applications is 23rd April 2026 First Interview: 6th and 7th May Second interview: TBC About us The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 945,000 members, over 33,000 volunteers, 4,100 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work. Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts. The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities. About you Are you a visionary leader in green finance, driven to shape nature markets that deliver nature s recovery in the UK? We re looking for a senior leader in green finance and nature markets to drive the strategic development and delivery of all aspects of green finance across The Wildlife Trusts federation, ensuring our approach is ambitious, coherent, and aligned with our 2030 strategy - Bringing Nature Back. Drawing on your strong business acumen, you will build a robust pipeline of commercial nature products to meet growing buyer demand, such as habitat banks for England s Biodiversity Net Gain market, or nature-based carbon projects for the voluntary carbon market. An innovative problem-solver with an entrepreneurial spirit, you will help embed the systems, processes, and resources needed to strengthen our green finance capability, manage commercial risks, and improve efficiency across the federation. It is essential that you have strong relationship-building and line management experience to grow our national Green Finance team, and establish new and long-lasting relationships with colleagues across the federation, external partners and stakeholders. A core part of the role is to grow The Wildlife Trusts national function as a trusted broker for high integrity nature market products delivered by local Trusts. Using your strategic commercial skills, you will also lead the development of new opportunities for large scale investment, designing the mechanisms through which investment can be deployed and ensuring these approaches work for both national and local priorities. You will champion innovation in green finance, supporting pioneering work in nationally significant landscapes, such as the Rothbury Estate, while helping position The Wildlife Trusts at the forefront of nature market development. Acting as a national thought leader, you will represent the organisation across the conservation, government, finance, and business sectors - advocating for the role of green finance in delivering transformational impact for nature. The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. RSWT take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. The Royal Society of Wildlife Trusts is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and, as a Disability Confident employer, we are committed to fostering an inclusive, equitable, and welcoming recruitment experience for all applicants. Applicants with disabilities and from ethnic minority backgrounds, will be considered for the next stage of the selection process should they meet all the minimum criteria for the role outlined in the person specification detailed as essential criteria in the recruitment pack. As part of our Disability Confident Scheme, RSWT offers an interview to a fair and proportionate number of applicants with disabilities and therefore not all applicants with disabilities would be entitled to an interview as they must still satisfy the minimum requirements for the job. This commitment is designed to help reduce barriers and promote equal opportunity. We actively work to remove barriers throughout the recruitment journey and are dedicated to creating an accessible and supportive recruitment experience by offering reasonable adjustments at every stage of the recruitment process, as well as within the workplace. If you would benefit from any adjustments to support you during your application or interview process, please let us know and we will be pleased to put the appropriate support in place. At RSWT, we are committed to creating a safe environment where discrimination, bullying, and harassment are not tolerated. We expect everyone to uphold, respect, and support our zero-tolerance policy. Please be aware we may not accept applications if we have reason to believe they have been wholly pro
Apr 03, 2026
Full time
Head of Green Finance Newark / Hybrid working with regular travel to other places of work across the UK. Office facilities available Tuesdays to Thursdays in Newark, Nottinghamshire Up to £65,000 per annum Permanent, Full Time (35 hours per week) Closing Date for applications is 23rd April 2026 First Interview: 6th and 7th May Second interview: TBC About us The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 945,000 members, over 33,000 volunteers, 4,100 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work. Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts. The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities. About you Are you a visionary leader in green finance, driven to shape nature markets that deliver nature s recovery in the UK? We re looking for a senior leader in green finance and nature markets to drive the strategic development and delivery of all aspects of green finance across The Wildlife Trusts federation, ensuring our approach is ambitious, coherent, and aligned with our 2030 strategy - Bringing Nature Back. Drawing on your strong business acumen, you will build a robust pipeline of commercial nature products to meet growing buyer demand, such as habitat banks for England s Biodiversity Net Gain market, or nature-based carbon projects for the voluntary carbon market. An innovative problem-solver with an entrepreneurial spirit, you will help embed the systems, processes, and resources needed to strengthen our green finance capability, manage commercial risks, and improve efficiency across the federation. It is essential that you have strong relationship-building and line management experience to grow our national Green Finance team, and establish new and long-lasting relationships with colleagues across the federation, external partners and stakeholders. A core part of the role is to grow The Wildlife Trusts national function as a trusted broker for high integrity nature market products delivered by local Trusts. Using your strategic commercial skills, you will also lead the development of new opportunities for large scale investment, designing the mechanisms through which investment can be deployed and ensuring these approaches work for both national and local priorities. You will champion innovation in green finance, supporting pioneering work in nationally significant landscapes, such as the Rothbury Estate, while helping position The Wildlife Trusts at the forefront of nature market development. Acting as a national thought leader, you will represent the organisation across the conservation, government, finance, and business sectors - advocating for the role of green finance in delivering transformational impact for nature. The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. RSWT take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. The Royal Society of Wildlife Trusts is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and, as a Disability Confident employer, we are committed to fostering an inclusive, equitable, and welcoming recruitment experience for all applicants. Applicants with disabilities and from ethnic minority backgrounds, will be considered for the next stage of the selection process should they meet all the minimum criteria for the role outlined in the person specification detailed as essential criteria in the recruitment pack. As part of our Disability Confident Scheme, RSWT offers an interview to a fair and proportionate number of applicants with disabilities and therefore not all applicants with disabilities would be entitled to an interview as they must still satisfy the minimum requirements for the job. This commitment is designed to help reduce barriers and promote equal opportunity. We actively work to remove barriers throughout the recruitment journey and are dedicated to creating an accessible and supportive recruitment experience by offering reasonable adjustments at every stage of the recruitment process, as well as within the workplace. If you would benefit from any adjustments to support you during your application or interview process, please let us know and we will be pleased to put the appropriate support in place. At RSWT, we are committed to creating a safe environment where discrimination, bullying, and harassment are not tolerated. We expect everyone to uphold, respect, and support our zero-tolerance policy. Please be aware we may not accept applications if we have reason to believe they have been wholly pro
Global Company Secretary Location: London: Hybrid (UK) Salary: £40,000 - £50,000 per annum (depending on experience) About the Role An exciting opportunity has arisen for an experienced Global Company Secretary to join a growing global governance and compliance team. This is a fantastic role for someone passionate about corporate governance, entity management and international compliance who is ready to take on a more senior, client-facing position. You'll be part of a dynamic and collaborative environment, working alongside industry experts to deliver global entity management services to major international clients, including FTSE 100 and Fortune 500 companies. Key Responsibilities Act as the main point of contact for multi-jurisdictional entity management engagements, including annual compliance, governance reviews and entity changes Lead day-to-day client meetings, maintaining and developing strong client relationships Oversee service delivery and supervise junior consultants Collaborate with international network teams to ensure seamless service delivery Advise clients on governance and entity management matters Support projects such as entity rationalisations, M&A activity and global governance model transformations Contribute to the development of internal processes, tools and templates to enhance service delivery Assist with business development, marketing initiatives and continuous improvement projects About You You'll have solid experience in global entity management, corporate governance, or company secretarial services , ideally gained within a professional services or in-house environment. You'll also bring: In-depth technical knowledge of international corporate governance and compliance Excellent communication and client relationship skills Strong organisational and project management abilities Confidence in supervising and supporting junior team members A proactive, solutions-focused approach to problem-solving Strong IT skills, including Microsoft Office and legal entity management technology What's on Offer? Salary: £40,000 - £50,000 per annum (DOE) Hybrid working (3 office, 2 home) A positive, inclusive and supportive team culture Opportunities to work with high-profile global clients Exposure to a diverse range of international governance projects Competitive benefits package with clear opportunities for career growth This is a fantastic opportunity to join a business undergoing exciting growth and offering both professional development and international exposure. Apply today if you are keen!
Apr 03, 2026
Full time
Global Company Secretary Location: London: Hybrid (UK) Salary: £40,000 - £50,000 per annum (depending on experience) About the Role An exciting opportunity has arisen for an experienced Global Company Secretary to join a growing global governance and compliance team. This is a fantastic role for someone passionate about corporate governance, entity management and international compliance who is ready to take on a more senior, client-facing position. You'll be part of a dynamic and collaborative environment, working alongside industry experts to deliver global entity management services to major international clients, including FTSE 100 and Fortune 500 companies. Key Responsibilities Act as the main point of contact for multi-jurisdictional entity management engagements, including annual compliance, governance reviews and entity changes Lead day-to-day client meetings, maintaining and developing strong client relationships Oversee service delivery and supervise junior consultants Collaborate with international network teams to ensure seamless service delivery Advise clients on governance and entity management matters Support projects such as entity rationalisations, M&A activity and global governance model transformations Contribute to the development of internal processes, tools and templates to enhance service delivery Assist with business development, marketing initiatives and continuous improvement projects About You You'll have solid experience in global entity management, corporate governance, or company secretarial services , ideally gained within a professional services or in-house environment. You'll also bring: In-depth technical knowledge of international corporate governance and compliance Excellent communication and client relationship skills Strong organisational and project management abilities Confidence in supervising and supporting junior team members A proactive, solutions-focused approach to problem-solving Strong IT skills, including Microsoft Office and legal entity management technology What's on Offer? Salary: £40,000 - £50,000 per annum (DOE) Hybrid working (3 office, 2 home) A positive, inclusive and supportive team culture Opportunities to work with high-profile global clients Exposure to a diverse range of international governance projects Competitive benefits package with clear opportunities for career growth This is a fantastic opportunity to join a business undergoing exciting growth and offering both professional development and international exposure. Apply today if you are keen!
A progressive and growing organisation in Glastonbury is seeking a Management Accountant to join their finance team. This role is ideal for someone who enjoys monthly reporting, analysis, business partnering and continuous improvement. Salary up to £55,000 This role is 5 days a week on-site. Key Responsibilities: Management Accounts & Reporting Produce monthly and termly management accounts Manage journals, accruals, prepayments and balance sheet reconciliations Provide financial analysis, commentary and variance reporting Support forecasting, scenario modelling and income monitoring Prepare reports for senior leadership and governors Assist with statutory accounts preparation and audit activity Maintain the general ledger and support fixed asset management Business Partnering Support budget holders with understanding performance and forecasts Contribute to annual budgets and rolling projections Prepare KPI reports and financial analysis Support capital expenditure reviews and project modelling VAT & Compliance Assist with VAT returns and VAT compliance reviews Ensure correct VAT treatment and assist with improving VAT processes Support adherence to tax, charity and company regulations Systems & Process Improvement Support finance system development and consolidation Assist with data migration, testing and new process implementation Improve financial controls and procedures Audit & Risk Support internal and external audit processes Assist with acquisition integration and due diligence About You: Qualified Accountant (ACCA/ACA/CIMA) Strong experience in management accounts and month-end Excellent analytical and reporting skills Confident communicator with business partnering experience VAT, audit or financial controls experience beneficial Enthusiastic about improving processes and systems If you're looking for a varied Management Accountant role within a supportive and progressive environment, apply today for immediate consideration.
Apr 03, 2026
Full time
A progressive and growing organisation in Glastonbury is seeking a Management Accountant to join their finance team. This role is ideal for someone who enjoys monthly reporting, analysis, business partnering and continuous improvement. Salary up to £55,000 This role is 5 days a week on-site. Key Responsibilities: Management Accounts & Reporting Produce monthly and termly management accounts Manage journals, accruals, prepayments and balance sheet reconciliations Provide financial analysis, commentary and variance reporting Support forecasting, scenario modelling and income monitoring Prepare reports for senior leadership and governors Assist with statutory accounts preparation and audit activity Maintain the general ledger and support fixed asset management Business Partnering Support budget holders with understanding performance and forecasts Contribute to annual budgets and rolling projections Prepare KPI reports and financial analysis Support capital expenditure reviews and project modelling VAT & Compliance Assist with VAT returns and VAT compliance reviews Ensure correct VAT treatment and assist with improving VAT processes Support adherence to tax, charity and company regulations Systems & Process Improvement Support finance system development and consolidation Assist with data migration, testing and new process implementation Improve financial controls and procedures Audit & Risk Support internal and external audit processes Assist with acquisition integration and due diligence About You: Qualified Accountant (ACCA/ACA/CIMA) Strong experience in management accounts and month-end Excellent analytical and reporting skills Confident communicator with business partnering experience VAT, audit or financial controls experience beneficial Enthusiastic about improving processes and systems If you're looking for a varied Management Accountant role within a supportive and progressive environment, apply today for immediate consideration.
Safran Helicopter Engines UK is a key part of the global Safran group, specialising in the maintenance, repair and overhaul of advanced helicopter engines for both civil and military customers. Based in Fareham, the UK facility acts as a European hub supporting operators across the UK, Ireland and beyond, delivering high-performance engineering solutions and technical support for a wide range of turbine engines. With a strong reputation for reliability, innovation and customer focus, Safran plays a vital role in keeping critical helicopter fleets operational worldwide. The Quality Assurance Leader is responsible for ensuring the highest standards of regulatory compliance and quality are maintained across the civil maintenance, 21G production, and military maintenance facilities. The role includes planning, coordinating, and executing internal audits according to EASA/UKCAA/SACAA Part 145 and 21G requirements, as well as company procedures. The Quality Assurance Leader acts as a key advisor to the MRO and production work centers, providing guidance on regulatory and quality matters, supporting the resolution of technical and procedural issues, and fostering a culture of continuous improvement. They are expected to manage both internal and external audit findings, coordinating timely and effective corrective actions, and ensuring that all required documentation is maintained accurately for regulatory review. The role requires proactive engagement with management and operational teams to promote best practices, identify trends and risks, and communicate requirements clearly. In addition, the Quality Assurance Leader will maintain professional relationships with regulatory authorities and customers during audit activities, representing company interests with integrity and transparency. Strong leadership, attention to detail, and ability to work collaboratively across multiple teams and disciplines are essential for success in this position. Company Values Committed to a shared vision Communication Skills Customer Orientation Results Orientation & Accountability Fostering an environment of trust People Management & Team Development Change Leadership, Agility & Adaptability Ethics & Integrity Succeeding together Quality & Compliance Focus Collaboration & Cross-Functional Teamwork Daring to innovate Operational Excellence & Efficiency Problem Solving & Analytical Skills Work Safely Taking responsibility for your own safety and that of others. Working safely and complying with all safe work practices. Reporting all incidents, hazards and unsafe working conditions or behaviour you encounter to your line manager. Completing any actions assigned to you from an audit action plan. Complying with all SHE UK health, safety and environmental protection policies and procedures that are relevant to your work. Treat People Fairly Familiarising yourself with all Harassment and Workplace discrimination policies and procedures and complying with them in the conduct of your duties. Ensuring that you do not harass, victimise, discriminate against, vilify or bully any other employee or anyone else that you interact with in the course of your employment. Support SHE UK business Carrying out your work in a conscientious and proficient manner. Managing your own performance to ensure you meet the ongoing requirements of your role. Essential: In-depth knowledge of EASA/CAA Part 145 regulations Previous audit experience of aerospace regulations (Part 21G/Part 145/AS9100) Strong understanding of QMS and audit processes. Excellent analytical and problem solving skills including use of tools (8D/RCCA) Ability to interpret and apply regulatory requirements Effective communication skills Organisational and Time-management skills Desirable: Lead Auditor Qualification Knowledge of MAA/EMAR/SACAA regulations Ability to speak, read and write in French very advantageous Knowledge of continuous improvement methodologies
Apr 03, 2026
Full time
Safran Helicopter Engines UK is a key part of the global Safran group, specialising in the maintenance, repair and overhaul of advanced helicopter engines for both civil and military customers. Based in Fareham, the UK facility acts as a European hub supporting operators across the UK, Ireland and beyond, delivering high-performance engineering solutions and technical support for a wide range of turbine engines. With a strong reputation for reliability, innovation and customer focus, Safran plays a vital role in keeping critical helicopter fleets operational worldwide. The Quality Assurance Leader is responsible for ensuring the highest standards of regulatory compliance and quality are maintained across the civil maintenance, 21G production, and military maintenance facilities. The role includes planning, coordinating, and executing internal audits according to EASA/UKCAA/SACAA Part 145 and 21G requirements, as well as company procedures. The Quality Assurance Leader acts as a key advisor to the MRO and production work centers, providing guidance on regulatory and quality matters, supporting the resolution of technical and procedural issues, and fostering a culture of continuous improvement. They are expected to manage both internal and external audit findings, coordinating timely and effective corrective actions, and ensuring that all required documentation is maintained accurately for regulatory review. The role requires proactive engagement with management and operational teams to promote best practices, identify trends and risks, and communicate requirements clearly. In addition, the Quality Assurance Leader will maintain professional relationships with regulatory authorities and customers during audit activities, representing company interests with integrity and transparency. Strong leadership, attention to detail, and ability to work collaboratively across multiple teams and disciplines are essential for success in this position. Company Values Committed to a shared vision Communication Skills Customer Orientation Results Orientation & Accountability Fostering an environment of trust People Management & Team Development Change Leadership, Agility & Adaptability Ethics & Integrity Succeeding together Quality & Compliance Focus Collaboration & Cross-Functional Teamwork Daring to innovate Operational Excellence & Efficiency Problem Solving & Analytical Skills Work Safely Taking responsibility for your own safety and that of others. Working safely and complying with all safe work practices. Reporting all incidents, hazards and unsafe working conditions or behaviour you encounter to your line manager. Completing any actions assigned to you from an audit action plan. Complying with all SHE UK health, safety and environmental protection policies and procedures that are relevant to your work. Treat People Fairly Familiarising yourself with all Harassment and Workplace discrimination policies and procedures and complying with them in the conduct of your duties. Ensuring that you do not harass, victimise, discriminate against, vilify or bully any other employee or anyone else that you interact with in the course of your employment. Support SHE UK business Carrying out your work in a conscientious and proficient manner. Managing your own performance to ensure you meet the ongoing requirements of your role. Essential: In-depth knowledge of EASA/CAA Part 145 regulations Previous audit experience of aerospace regulations (Part 21G/Part 145/AS9100) Strong understanding of QMS and audit processes. Excellent analytical and problem solving skills including use of tools (8D/RCCA) Ability to interpret and apply regulatory requirements Effective communication skills Organisational and Time-management skills Desirable: Lead Auditor Qualification Knowledge of MAA/EMAR/SACAA regulations Ability to speak, read and write in French very advantageous Knowledge of continuous improvement methodologies
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers. REWARDS An achievable 20% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Apprenticeships to gain recognised qualifications, skills and progression opportunities Enhanced Maternity & Paternity Leave Pension scheme AS A BENCH GENERAL MANAGER YOU'LL BE Accountable and responsible for your entire store and the people within Developing and managing the store team, while supporting the delivery of perfect burgers and fries You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long term planning Spotting potential and developing your team to ensure there is a strong talent pipeline Drive the Five Guys culture by always role modelling our values Creating an awesome working environment where people are happy to come to work and have fun Responsible for reward and recognition Demonstrate close attention to detail AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People - Experienced hands-on leadership skills Customer service Having your people's development at heart INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Apr 03, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers. REWARDS An achievable 20% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Apprenticeships to gain recognised qualifications, skills and progression opportunities Enhanced Maternity & Paternity Leave Pension scheme AS A BENCH GENERAL MANAGER YOU'LL BE Accountable and responsible for your entire store and the people within Developing and managing the store team, while supporting the delivery of perfect burgers and fries You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long term planning Spotting potential and developing your team to ensure there is a strong talent pipeline Drive the Five Guys culture by always role modelling our values Creating an awesome working environment where people are happy to come to work and have fun Responsible for reward and recognition Demonstrate close attention to detail AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People - Experienced hands-on leadership skills Customer service Having your people's development at heart INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Finance Manager - Gloucester - SME £23m turnover Finance Manager (Number 2 in finance) Location: GloucesterSalary: £50,000 - £60,000 (DOE)Team: Managing a small finance team of 3 Contract: Full-time, Permanent My client, a respected service provider, is seeking an experienced and proactive Finance Manager to lead its finance function. This is a fantastic opportunity for a hands on finance professional looking to take ownership of day to day financial operations while supporting continued business growth. Key Responsibilities Lead, support and develop a small finance team of three, ensuring high performance and accuracy. Oversee all monthly and annual accounting processes, including management accounts, balance sheet reconciliations and cashflow reporting. Manage budgeting, forecasting and financial planning to support operational and strategic decision making. Strengthen financial controls, processes and systems to ensure accuracy, compliance and efficiency. Work closely with operational and commercial teams to provide financial insight and business partnering support. Liaise with external auditors, banks, HMRC and other stakeholders as required. Drive continuous improvement across the finance function. About You Experienced finance professional with a proven track record in a similar role (Finance Manager, Senior Accountant, or equivalent). Qualified or part-qualified (ACCA/CIMA/ACA) or qualified by experience with strong technical skills. Confident managing and developing people, with a collaborative and supportive leadership style. Strong understanding of management reporting, cashflow and budgeting. Excellent communication and stakeholder management skills. Proactive, organised and comfortable working in a fast paced environment. What We Offer Competitive salary of £50,000-£60,000 depending on experience. Opportunity to lead a capable and engaged finance team. A supportive workplace culture within a well-established facilities management business. Career development opportunities as the organisation continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 03, 2026
Full time
Finance Manager - Gloucester - SME £23m turnover Finance Manager (Number 2 in finance) Location: GloucesterSalary: £50,000 - £60,000 (DOE)Team: Managing a small finance team of 3 Contract: Full-time, Permanent My client, a respected service provider, is seeking an experienced and proactive Finance Manager to lead its finance function. This is a fantastic opportunity for a hands on finance professional looking to take ownership of day to day financial operations while supporting continued business growth. Key Responsibilities Lead, support and develop a small finance team of three, ensuring high performance and accuracy. Oversee all monthly and annual accounting processes, including management accounts, balance sheet reconciliations and cashflow reporting. Manage budgeting, forecasting and financial planning to support operational and strategic decision making. Strengthen financial controls, processes and systems to ensure accuracy, compliance and efficiency. Work closely with operational and commercial teams to provide financial insight and business partnering support. Liaise with external auditors, banks, HMRC and other stakeholders as required. Drive continuous improvement across the finance function. About You Experienced finance professional with a proven track record in a similar role (Finance Manager, Senior Accountant, or equivalent). Qualified or part-qualified (ACCA/CIMA/ACA) or qualified by experience with strong technical skills. Confident managing and developing people, with a collaborative and supportive leadership style. Strong understanding of management reporting, cashflow and budgeting. Excellent communication and stakeholder management skills. Proactive, organised and comfortable working in a fast paced environment. What We Offer Competitive salary of £50,000-£60,000 depending on experience. Opportunity to lead a capable and engaged finance team. A supportive workplace culture within a well-established facilities management business. Career development opportunities as the organisation continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Apr 03, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Responsibilities Manage and lead the processing of all Dudley MBC and School/Academy vacancies (schools / academies contracted via a Traded Service agreement) in line with approval clearance processes within stipulated deadlines Ensure compliance with GDPR and strong embedded processes to support the safeguarding agenda across the Council Provide advice and support to hiring managers, customers, and employees on recruitment activity, redirecting and escalating as appropriate Line management of 8 Resourcing Team members (1 x resourcing administrator, 4 x resourcing administrators, 4 resourcing assistants) in the absence of the Resourcing Coordinator Co-ordinate and allocate the daily activities of the Resourcing Team's mailboxes in the absence of the Resourcing Coordinator Lead on the development and improvements of the Council's application tracking system, currently Tribepad Knowledge of and experience of sourcing and implementing applicant tracking systems (ATS). Knowledge of Tribepad is advantageous but not essential Monitor and report against KPIs, including time to hire, EDI monitoring, cost per hire, etc. Duration is 6 months with possible progression to permanent pending org structure review Hybrid working, with current on site attendance every Wednesday and on an ad-hoc basis for team and personal development events Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Apr 03, 2026
Seasonal
Responsibilities Manage and lead the processing of all Dudley MBC and School/Academy vacancies (schools / academies contracted via a Traded Service agreement) in line with approval clearance processes within stipulated deadlines Ensure compliance with GDPR and strong embedded processes to support the safeguarding agenda across the Council Provide advice and support to hiring managers, customers, and employees on recruitment activity, redirecting and escalating as appropriate Line management of 8 Resourcing Team members (1 x resourcing administrator, 4 x resourcing administrators, 4 resourcing assistants) in the absence of the Resourcing Coordinator Co-ordinate and allocate the daily activities of the Resourcing Team's mailboxes in the absence of the Resourcing Coordinator Lead on the development and improvements of the Council's application tracking system, currently Tribepad Knowledge of and experience of sourcing and implementing applicant tracking systems (ATS). Knowledge of Tribepad is advantageous but not essential Monitor and report against KPIs, including time to hire, EDI monitoring, cost per hire, etc. Duration is 6 months with possible progression to permanent pending org structure review Hybrid working, with current on site attendance every Wednesday and on an ad-hoc basis for team and personal development events Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
