Sales Operations Administrator

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This role offers the opportunity to be part of OUP's Academic Sales Operations function-an area that plays a critical role in supporting customers, enabling sales efficiency, and ensuring the smooth running of operational processes. As part of a global organisation committed to academic excellence, you will contribute to meaningful work that supports access to scholarly content, helps maintain strong customer relationships, and ensures accurate sales operations in a mission driven environment.

Most candidates considering this role will already be employed, and this opportunity represents a positive shift towards a more collaborative, customer centred, and operationally focused role. You will work with a variety of internal teams-including Sales, Customer Service, Technology, Editorial, Finance, and Marketing-and external stakeholders such as journals customers, societies, agents, and resellers. The work is dynamic and varied, offering exposure to systems including Advantage, Sigma, Salesforce, 8x8, and SAMS, and contributing directly to OUP's revenue enabling processes.

Opportunity - the 'what'

In this role, you will support Academic Sales Operations by delivering a wide range of administrative, billing, troubleshooting, and system setup responsibilities. Your work will include:

Key Responsibilities

Communications:
Build strong working relationships with internal teams and external customers, societies, agents, and resellers; follow up for required information; support issue investigations and system related tasks; provide updates and clarifications.

Administrative tasks:
Send invoices, gather and report sales to societies, monitor title feed accuracy, distribute MARC records, send pricing to partners, manage title lists for ebook distribution, verify contacts, and log Salesforce opportunities for Commit to Open. Billing:
Process sales workflows across journals and online products (journals subscriptions, archives, trials, consortia agreements, perpetual access, re sellers, Epigeum, etc.); manage billing for Law Pro, Journal Archive, Commit to Open pledges, HE Paypal, and Oxford Learning Link revenue.

Troubleshooting:
Conduct root cause analysis of issues; support enquiries from Key Accounts and internal teams; investigate errors in access feeds and ensure correct system setup.

System Setup:
Support onboarding/offboarding tasks, product changes, pricing updates, renewal setups, journal transitions, data uploads, and access management; map institutional customers; activate collection accounts; manage SciPris fee accuracy; remove discontinued products; support quarterly data reviews and clean up.

Your work will support revenue growth, customer satisfaction, and the overall efficiency of Sales Operations globally.

About You Attributes

• Approachable, friendly, a team player, flexible.
• IT literate and comfortable with varied workloads.
• Strong written and verbal communication skills.
• Quick learner and able to follow instructions well.
• Effective time management.

Skills & Knowledge

• Adaptability and ability to integrate change quickly.
• Strong time management and ability to prioritise effectively.
• Precise written communication and ability to proofread.
• Analytical skills with understanding of root cause analysis.
• Self awareness, resilience, and willingness to learn.
• Proficiency in Microsoft Office (Excel, Word, Teams, Outlook).

Education or Qualifications

• Educated to A level or equivalent.

Previous Experience

• Familiarity with academic digital resources, journals, or library systems is desirable; knowledge of IP address management is beneficial.
• Experience with academic digital resources or library systems.
• Understanding of IP management and access methods.

Queries

Please contact with any queries relating to this role.

Dependent on skills and experience.

Please apply on:

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.