1174 jobs found

Compliance Surveillance Analysts Location: Belfast, Northern Ireland Contract Type: Temporary (12 Months) Daily Rate: 140 - 195 dependant of experience as there are nine positions in total (entry level, mid-level and experienced) Working Pattern: Full Time, hybrid (3 days in office) Monday - Friday 40 hrs per week Key Responsibilities: Assist in reviewing and analysing surveillance alerts and reports related to trading activity. Document findings and escalate matters as necessary. Gather and analyse trade data to respond to inquiries from regulatory bodies. Communicate surveillance findings to management clearly and concisely. Support the compliance group in evaluating surveillance results for potential issues. Handle inquiries from internal partners, including assurance and audit teams. Conduct data entry and manage telephone hotlines as needed. Uphold the organisation's reputation by adhering to compliance laws and ethical standards. Qualifications: Bachelor's degree or relevant experience in a financial services or regulatory environment; an advanced degree is preferred. Some knowledge of compliance laws, regulations, and risks. Excellent written and verbal communication skills. Self-starter with flexibility and adaptability. Strong project management and organisational skills with the ability to manage multiple tasks. Proficient in Microsoft Office applications (Excel, Word, PowerPoint). Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

User Researcher Digital Services and AI Full Time; Hybrid (time split between Woking, Surrey office and home) £40,000 £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed to providing equal employment opportunities for all. Company Benefits: Hybrid Working Paid Sick Leave Enhanced Maternity and Paternity Leave 25 days leave raising to 30 with tenure Free breakfast, fruit and snacks Excellent office environment (with pool and table tennis!) Open and fun culture with awesome company social events Rail discount cards Workplace Pension Scheme Mental Health and Wellbeing Support Employee Growth Plans Career and Development Training Purpose of the Role As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them. Working as part of a multidisciplinary delivery team, you will lead user research activities with stakeholders, staff and end users to uncover insights that inform the design and improvement of digital services, platforms and operational processes. Your research will support the creation of human-centred digital experiences that work for both customers and the team who deliver the services, ensuring solutions are intuitive, accessible and aligned with real user needs. As organisations increasingly adopt AI, automation and modern digital technologies, you will help ensure these innovations are introduced responsibly, maintaining a strong focus on usability, accessibility and trust while identifying opportunities to improve both user experience and operational efficiency. Job Specification: Plan, design and conduct user research to understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery. Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders. Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience. Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them. Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research. Minimum Required Experience (including personal qualities): Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders. 3+ years experience working in user research or user-centred design teams within digital service environments. Experience working in multidisciplinary digital teams within a consultancy or professional services environment. Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering. Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency. Proficient in leveraging AI, automation, and modern productivity tools to streamline research processes, reduce manual effort, and enhance the quality and impact of generated insights. Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana. Nice To Haves: Experience working on UK public sector digital services. Familiarity with the GDS Service Standard or Government Service Manual. Experience researching internal operational services as well as public-facing services. Awareness of accessibility and inclusive design principles, including WCAG. Minimum Required Qualifications Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design.

Junior Compliance Analyst (Liverpool) A prestigious global law firm is on the lookout for a dynamic Junior Compliance Analyst to join their thriving Business Acceptance team in Liverpool. In this role, you'll play a key part in supporting the teams Manager and Senior Analysts, helping to drive the smooth intake of new clients and matters while contributing to the firm's continued growth and success. Salary up to £31,000 per annum Hybrid working - 3 days in the office / 2 days remote Excellent employee benefits Subsidised on-site restaurant and coffee bar GymFlex Liverpool location Key Responsibilities of the Junior Compliance Analyst: Responsible for day-to-day tasks relating to all aspects of the firm's Client and Matter Inception processes Undertake client due diligence checks, using external and internal databases, and determine the nature and level of due diligence required to comply with Anti-Money Laundering Regulations Carry out conflict searches and identify and resolve (and escalating as appropriate) any conflict issues arising out of searches undertaken or reviewed Provide advice to partners, fee earners and secretaries on Anti-Money Laundering, general inception and conflicts queries Key Skills & Requirements of the Junior Compliance Analyst: Enthusiastic about risk management and compliance, with a desire to build relationships with internal clients Experience in conducting client due diligence and / or conflicts analysis is preferred Demonstratable understanding of the SRA's rules regarding conflicts of interest and confidentiality, as well as commercial conflicts is an advantage Excellent attention to detail and ability to research and succinctly present information compiled from various sources

Role Title: Capability Business Operations Analyst Duration: 6 month contract Location: Telford, hybrid 2 days per week onsite Rate: up to £276 p/d Umbrella inside IR35 Role purpose/summary We are looking for a Capability Business Operations Analyst to support the Insights and Data Practice Tactical Workforce Planner in delivering learning and capability activity across the Practice. This role is strongly delivery focused and data driven. It involves detailed Excel analysis, reporting, and dashboarding to track capability activity, alongside hands on coordination of training logistics across the Practice. You will play a key role in turning workforce and capability plans into well managed, visible, and measurable outcomes. Key Responsibilities Capability Delivery and Coordination Support the delivery of the Practice's 6-12 month capability plan through detailed tracking, coordination, and reporting Coordinate training activity across the Practice, including scheduling, attendee management, communications, and logistics Track completion of training, certifications, and conferences against agreed plans and measures Provide operational support for capability initiatives such as External/Internal Training, Academies and Leadership Programmes Data Analysis, Reporting and Dashboards (Core Focus) Use advanced Excel skills to analyse workforce and capability data, producing clear reports and dashboards Maintain and develop trackers for learning activity, certifications, capability coverage, and learning hours Ensure data accuracy and consistency across capability and skills reporting Provide regular insight to support workforce discussions, capability reviews, and governance forums External Partnerships Support engagement with external learning partners Coordinate partnership activity and track uptake, spend, value and feedback Early & Emerging Talent and Onboarding Support the operational delivery of capability and learning activity for Early and Emerging Talent Work with the UK E&E team to coordinate onboarding, early career development activity, and community events Help manage onboarding logistics and learning schedules, working with Business Operations Analysts where required Financial Tracking and Administration Support the Tactical Workforce Planner with tracking and monitoring capability spend Maintain Excel based financial trackers for learning budgets, forecasts, actuals and accruals Track learning hours and participation to support Learning and Development reporting and targets Bench and Deployment Support Work with Tactical Workforce Planning to support bench activity including onboarding and from a capability perspective Help ensure individuals are supported with relevant development aligned to upcoming deployment needs Community and Engagement Support capability communications across the Practice, including SharePoint and the Capability Hub Coordinate and promote community led learning and development initiatives About You You are a highly organised and analytical business operations professional who is confident working with large data sets and Excel based reporting. You enjoy combining data analysis with practical delivery and coordination. Key experience and strengths include: Strong to advanced Excel skills, including data analysis, formulas, pivot tables, and dashboards Experience in business operations, workforce, learning, or capability support roles Confidence producing regular reports and insight for stakeholders Experience coordinating training or learning logistics across teams or practices Good financial awareness, including tracking budgets and spend Well organised, detail focused, and delivery oriented What We Offer A hands on capability and workforce role with strong exposure to data, reporting, and learning delivery Close day to day working with the Tactical Workforce Planner Opportunity to deepen Excel, reporting, and workforce analytics expertise A collaborative, supportive, and people centred culture All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Data Analyst £34,434 - £38,220 per annum Hybrid with 1 day per week on-site in Greater Manchester Join our dedicated team in the Children & Young People's Directorate, where we are committed to using data and intelligence to inform decision-making and shape organisational policy, strategy, and priorities. This role is crucial in supporting the Senior Data Analyst and engaging with stakeholders to enhance our services. Day-to-Day Responsibilities: Analyse and report on data to shape decision-making and inform strategic plans, identifying areas of concern or opportunity. Assist in the production of dashboards, forecasts, plans, reports, bulletins, and presentations for a variety of stakeholders. Develop and deliver tools and guidance to promote evidence-based decision-making across the organisation. Utilise Business Intelligence systems to capture, quality assure, analyse, and report on data and key activities. Support the Senior Analyst in developing relationships with internal and external stakeholders, acting as a key adviser on data, intelligence, and insight. Ensure compliance with statutory and other obligations regarding data and statistical returns, providing robust evidence for services undergoing external inspection or peer review. Required Skills & Qualifications: Degree or equivalent experience in statistics, research methods, social science, or a related discipline. Proven experience in data analysis and interpreting statistical data within a large, complex organisation. Strong skills in SQL and Excel or other data visualisation tools/GIS systems. Experience in developing relationships with stakeholders at all levels and presenting data in various formats. Knowledge of statutory guidelines related to data collections and an understanding of key policy areas affecting local government. Excellent verbal and written communication skills, with the ability to explain information clearly and concisely. In the first instance please submit your CV.

Salary: £42,212 to £49,476 per annum Hours: 36 hours per week Location: Reed House, Norwich - hybrid working arrangement Contract Type: Permanent Are you ready to play a pivotal role in shaping the future of data quality? If you're passionate about data and driven to make a real difference, we've got the perfect opportunity for you! We're looking for a Data Quality & Compliance Analyst to join our team in Norwich, to ensure that organisational data is accurate, complete, consistent, and compliant by establishing and operating data quality and compliance controls across key systems and reporting processes. It focuses on identifying root causes of data issues, data improvement, and providing assurance over regulatory and operational reporting. The position also promotes strong data management practices aligned with DAMA principles to reduce risk and improve trust in data. Data quality is more than just numbers, it's about creating a foundation for smart decisions, meaningful insights, and transformational change. If you're ready to take on this exciting challenge, we'd love to hear from you! Please review the role profile with the full job details and what we are looking for in more detail before applying here or please visit our website. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our website for more information. Closing Date: Wednesday 8th April 2026 at midnight. This is a hybrid role with a base location at our office in Norwich. Office attendance for team meetings would be expected. Candidates will have the ability to work flexibly between the office and home in line with business needs. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Senior Service Charge Officer Managing Agent We are seeking an experienced service charge professional to manage complex portfolios, ensuring accurate reconciliation, compliance and transparent cost recovery. Position: Senior Service Charge Officer Managing Agent Salary: £42,149 to £46,410 per annum (London weighting, depending on experience) Location: Stratford, London with hybrid working (20% to 40% office based) Hours: Full time Contract: Permanent Closing Date: 17 April 2026 Interview Date: 27 April 2026 (including Excel assessment) About the role This is a key role within a busy service charge team, focused on delivering accurate and compliant service charge management across a large and varied portfolio. Key responsibilities include: Calculate and manage service charge estimates and final accounts Take ownership of end-to-end reconciliation processes Identify and resolve variances and unrecoverable costs with clear rationale Support delivery across a large portfolio covering approximately 100,000 homes Work closely with internal teams to ensure accurate cost allocation and future planning Handle complex queries and complaints within agreed service levels Provide expert guidance on service charges, lease interpretation and legislation Attend resident meetings and present service charge information Support preparation of tribunal cases and attend where required Manage statutory notices and support audit activity About you You will bring strong analytical skills and experience working with service charges or similar complex financial structures. Essential skills and experience include: Experience in service charges, housing, property, finance, utilities, energy or similar sectors Strong reconciliation, cost analysis and data handling experience Ability to manage large portfolios and high value budgets Knowledge of apportionment, recovery and service charge processes Understanding of relevant legislation and lease interpretation Confidence working with large datasets and Excel including lookups and pivot tables Strong attention to detail and problem solving skills About the organisation This organisation is one of the UK s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong social purpose, they are committed to providing high quality homes and creating thriving communities. They place people at the heart of everything they do and are committed to building an inclusive workplace where everyone can contribute and succeed. Other roles you may have experience of could include; Service Charge Analyst, Service Charge Accountant, Leasehold Officer, Finance Analyst, Property Accountant, Billing Analyst, Housing Finance Officer, Revenue Analyst Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

A leading law firm is seeking a Contract Compliance Team Manager to join their highly respected Risk and Compliance function on a contract basis. This pivotal role offers you the opportunity to manage and nurture the Can I Act Team, reporting directly to the Head of AML and Financial Crime. You will have the chance to lead a well-established compliance team, guiding them through complex regulatory challenges while supporting their growth and development. Flexible working arrangements allow you to balance office presence with remote work, ensuring you can maintain both professional engagement and personal wellbeing. The organisation is committed to diversity, inclusion, and providing reasonable adjustments for applicants with disabilities, making it an accessible and welcoming place for all qualified candidates. What you'll do: Supervise, mentor, and support the Can I Act Team including Team Leaders, Senior Compliance Analysts, Compliance Analysts, and Assistants of varying experience levels within a demanding time-sensitive environment. Document, develop, and improve working practices and workflows within the team while actively seeking feedback for continuous improvement. Act as the primary escalation point for complex matters and queries within the team and wider business, supported by the Head of AML and Financial Crime. Fulfil responsibilities related to escalation procedures concerning conflicts of interest, customer due diligence (CDD), anti-money laundering (AML), financial crime issues, regulatory obligations, policies, procedures, and business needs. Delegate tasks proactively while monitoring work levels, quality standards, and resource allocation within the team. Conduct supervision meetings and appraisals; actively manage staff-related issues such as performance management, sickness absence levels, and professional development. Ensure effective mentoring of Team Leaders and Assistant Managers so they can adequately supervise their reports. Provide guidance to fee earners on regulatory and compliance queries while helping mitigate identified risks. Build strong relationships across the firm by collaborating with key stakeholders including partners, risk teams, and other departments to ensure compliance with legal requirements. Participate in compliance monitoring activities including reviewing systems and suppliers of compliance-related technology; support relevant risk projects or workstreams as needed. What you bring: Extensive experience dealing with conflicts of interest and anti-money laundering (AML) regulatory issues within a legal environment is essential. A minimum of five years' technical and practical experience handling legal conflicts of interest, commercial conflicts, and customer due diligence (CDD) within a law firm is preferred. Proven people management skills including recruitment, supervision, mentoring, appraisal processes, performance management, and development of teams are required. Demonstrated high degree of technical knowledge regarding SRA Code of Conduct as well as Law Society rules from Scotland or Northern Ireland relating to conflicts of interest and Money Laundering Regulations 2017. Strong reasoning abilities coupled with lateral thinking skills enable you to resolve complex compliance matters effectively. Excellent communication skills paired with outstanding inter-personal abilities allow you to collaborate successfully with stakeholders at all levels including partners and handle challenging conversations tactfully. Credibility that earns respect internally among colleagues as well as externally when appropriate for the role. Experience delivering change initiatives or process improvements within risk or compliance functions is highly desirable. Awareness of commercial issues affecting partners within law firms helps inform balanced decision-making. Ability to delegate confidently while maintaining oversight ensures smooth workflow management; methodical approach combined with superb attention to detail supports accuracy in all tasks; being an excellent team player enhances group success. What's next:Apply today by clicking on the link below; if already registered please log into the Flex Resource portal otherwise follow instructions on the registration page as part of your application. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st and 2nd Line support. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Commercial Finance Business Partner (12 month FTC) Job Description Hybrid Working Working for a highly respected, global law firm in their Newcastle Office The Role: The role provides the opportunity to support the evolution of finance business partnering through commercially driven finance support to Business Services functions. The role will support Business Services leadership: providing financial guidance, analysis, and advice to support Marketing & Business Development, General Counsel & Risk, Finance and Transformation. Key responsibilities include collaborating with budget holders on planning, analysing financial performance, monthly reporting and translating financial data into actionable insights to help drive decision-making, efficiency, and ultimately profitability. The role requires strong financial acumen, excellent communication skills, and the ability to act as a trusted advisor. Reporting to Senior Finance Business Partner - Business Services the role sits in a small team of four (Senior Finance Business Partner, Finance Business Partner - IT, and Finance Analyst), within the large Newcastle Finance function. The Role Key responsibilities include but are not limited to: Collaboration with leadership to understand their goals, challenges, and opportunities. To be a trusted advisor a key requirement is to build strong relationships with key stakeholders and effectively communicate financial information and insights to non-financial stakeholders Developing and improving monthly management reporting for the monitoring of performance against budget, including formal monthly reviews with the applicable Budget Holders. Key reporting objectives include timely information, as well as more insightful analysis and commentary. Working with the Budget Holders to drive accountability for delivering budgets, managing costs to ensure value for money and to identify any remedial actions to support budget and forecast delivery. Supporting the applicable Budget Holders in the development of business cases and other finance information that improve service delivery and/or cost efficiencies. In doing so provide the finance "sign off" on financials presented as part of the business case Providing ad hoc support and analysis to the Budget Holders ( who are senior leadership ) and Senior Finance team members as part of informal forecasting during the year Establishing and maintaining robust financial procedures that support financial control objectives. Help drive commercial performance, identifying opportunities for cost efficiencies for the functions supported. Driving commercial performance , identifying opportunities for cost efficiencies for the functions supported. Support the formal annual budget process for Business Services ( the budget year is to 31 December with budgeting between September - November of the current year) . In doing so the role will be responsible for: Coordinating a forecast for the current year which forms the baseline against which the budget will be assessed. Coordinating inputs and budget assumptions from UK and EMEA teams in line with the budget timetable and instructions. Providing challenge and rigour in the development of annual budgets. Management of the budget in the financial planning and reporting system Preparing budget presentation templates and budget presentations, as well as supporting Budget Holders presenting budgets Skills and Experience Experience for the role: Previously held a finance business partnering role in large international organisation (essential), must know what good finance business partnering looks like (essential) Proven track record of managing to deadlines and delivering commercially driven financial insights (essential) The individual should: Enjoy working independently, taking full ownership of deliverables by "mucking in" when needed Be self-motivated and self-disciplined, passionate about meeting deadlines and providing commercial insight Have excellent communication and influencing skills Be a good problem solver, methodical in approach and an "eye for detail"

Are you experienced in systems migration and project management, passionate about delivering impactful digital change? We're seeking a proactive and collaborative professional to lead a major migration of a core care recording and scheduling system.This is a fantastic opportunity to shape and deliver a high profile transformation project that will improve operational efficiency and support innovat click apply for full job details

Senior Analyst (GC-MS and GC-MS/MS) Location: Buckinghamshire Working hours: 09:00-17:00 Mon - Fri Salary: Competitive As a Senior Analyst, you will play a key role in supporting clients to meet Environmental Quality Standards (EQS) and Maximum Residue Limits (MRLs). Working with advanced GC-MS and GC-MS/MS instrumentation, you will help design and deliver tailored analytical programmes to meet com click apply for full job details

Application Support Manager - AS400 - Core Banking - International Bank Excellent opportunity opens up to join an International Bank as their new Application Support Manager. You will lead the design, implementation, integration, and ongoing support of the bank's applications, whilst taking ownership of day-to-day support and delivery planning as the bank goes through a large-scale digital transformation. Knowledge of Core Banking Systems and Core Banking Transformations, and experience working in AS400, iSeries and RPG environments are a big plus. Key Responsibilities Team Management Lead, mentor, and manage a team of developers and application support analysts Foster a collaborative and high-performance work environment that encourages innovation and continuous improvement. Conduct regular performance evaluations and provide guidance on professional development. Change and Project Delivery Lead the planning, design, and implementation of new software applications and enhancements. Transition new applications from project into BAU standardised support models. Manage the delivery of small change and BAU enhancements Define delivery timelines and resource requirements, and manage development activities to meet deadlines. Work with the project team to manage team capacity, demand and change/project delivery. Application Support and Maintenance Ensure prompt and efficient support for applications, addressing any bugs, performance issues, or feature enhancements. Provide application support for supported business applications. Establish and monitor SLAs for application support and resolve any escalated issues with a focus on root cause analysis. Implement and oversee application monitoring, performance tuning, and optimisation strategies. Onboard support for existing and new applications to deliver a single and holistic application support model. Ensure all applications and services remain in support with 3rd party vendors Ensure resolution of identified application security vulnerabilities and assurance configuration/testing observations Coordinate upgrades, patches, and system maintenance with minimal operational disruption. Maintain application documentation, system configurations, and support procedures. Quality Assurance and Compliance Establish best practices for software development and testing, including code reviews, automated testing, and deployment processes. Ensure compliance with internal and external regulations, audit, security standards, and data protection requirements. Maintain business continuity and disaster recovery procedures for all supported applications. Collaboration and Communication Serve as a liaison between technical teams, business units, and external vendors to ensure clear communication and alignment of priorities. Provide regular status updates, reports, and presentations to IT Change Management and PMO on project progress and support metrics. Budget and Resource Management Manage the budget for small change, BAU enhancements and support activities, ensuring cost-effective use of resources. Make staffing and resourcing recommendations to meet project and support needs. Contribute to the annual budget cycle, ensuring applications are invested in and maintained. Recommend new tools, technologies, and methodologies to enhance the development process and improve operational efficiency. Qualification & Experience Proficiency in various programming languages and development frameworks Experience in application and development lifestyle management Experience in analysis and design, testing and documentation of software Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years of experience in software development, with at least 2 years in a managerial role. Strong understanding of application life cycle management, agile methodologies, and DevOps practices. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving skills with the ability to handle complex technical issues. Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. Exceptional communication, collaboration, and interpersonal skills. Experience with cloud platforms (Microsoft Azure) Familiarity with ITIL or other service management frameworks. Certifications such as PMP, Scrum Master, or relevant technical certifications. Essential Competencies Excellent communication and presentation skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Strong analytical, problem-solving, and decision-making capabilities. Ability to work in a fast-paced, dynamic environment, managing multiple projects simultaneously Strong knowledge of Core Banking Systems and Core Banking Transformations Experience working in AS400, iSeries and RPG environments a big plus Interested? Please Apply! AS400 AS 400 iSeries IBMi IBM i5 I5 Core Banking Core Banking Transformation App Systems Application Systems Core Banking Application IT Application Change Core Banking Change System Change System Transformation

Senior Analyst (GC-MS and GC-MS/MS) Location: Bedford Working hours: 09:00-17:00 Mon - Fri Salary: Competitive As a Senior Analyst, you will play a key role in supporting clients to meet Environmental Quality Standards (EQS) and Maximum Residue Limits (MRLs). Working with advanced GC-MS and GC-MS/MS instrumentation, you will help design and deliver tailored analytical programmes to meet complex reg click apply for full job details

Your new company Hays are partnering with a public sector organisation to recruit two application support analysts on a permanent basis. The salary is c£40,000 + excellent benefits and the role is offered on a hybrid basis, typically two days out of the Bristol office. Your new role & w hat you'll need to succeed In the role, you will join the Applications and Solutions team providing knowledge to t click apply for full job details

Improvement Analyst Location: Head Office - Didsbury Salary: £36,626 Youll provide support to the Change and Improvement Team with the delivery of a range of improvement and change activity across the business What youll be doing Supporting a team of Change and Improvement Partners to deliver a range of change and improvement activity click apply for full job details

Senior Data Analyst CRM Migration SQL Focus 9-Month FTC Location: London (Hybrid 2 days onsite) Contract: 9-month fixed-term Immediate start Available now and ready to make an impact on a major CRM transformation? We re supporting a purpose-led organisation undergoing a migration from Dynamics 365 to Salesforce. They re looking for a Senior Data Analyst to play a key role in preparing, analysing, and validating data to ensure a smooth and effective transition. This is a hands-on role where you ll work across teams to resolve data issues, shape migration decisions, and influence how data is structured and used going forward. The role Use advanced SQL to extract, interrogate, and validate complex datasets Identify, investigate, and help resolve data quality issues in source systems Work closely with business stakeholders to provide insight and context for data fixes Support decisions around data retention, cleansing, and migration scope Review existing reporting to inform migration approach and future reporting needs What you ll bring Strong SQL skills with experience working on large, complex databases Proven ability to analyse and interpret data for both technical and non-technical audiences Experience working with CRM systems (Dynamics 365, Salesforce, or similar) A structured, problem-solving approach to data quality and reconciliation Nice to have: Experience supporting or delivering data migration projects Power BI (including DAX and Power Query) Exposure to data governance or data privacy practices Why apply? Play a central role in a high-profile transformation programme Work in a collaborative, data-led environment where your insights matter Opportunity to shape data quality, structure, and reporting for the future state Immediate start with quick impact and visibility If you re ready to step into a high-impact role and get stuck into meaningful data challenges from day one, let s talk.

Service Desk Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial