65 jobs found

Property Claims Handler Oldham Up to £30,000 + Bonus & Benefits Monday - Friday (office hours) Are you an experienced claims professional or someone with a keen eye for detail and a passion for helping people through challenging situations? A well-established property claims business in Oldham is looking for a Property Claims Handler to join their growing team. This is a fantastic opportunity to build a rewarding career in a supportive environment where your skills and initiative will be valued. The Role: As a Property Claims Handler, you'll manage property damage claims from first notification through to settlement. You'll be the key point of contact for policyholders, contractors, and insurers-ensuring claims are handled efficiently, empathetically, and in line with service standards. Key Responsibilities: Handle property claims proactively from start to finish Liaise with clients, contractors, and policyholders to gather information and manage expectations Make accurate decisions on policy liability and quantum Ensure compliance with industry best practices and relevant legislation Produce clear and professional reports for insurers Support continuous improvement and contribute to team success What You'll Need: Experience in property claims or insurance (preferred but not essential) Strong communication and organisational skills Ability to work independently and manage multiple cases A proactive, empathetic approach to customer service Competence in Microsoft Office; Cert CII qualification is a bonus What's On Offer: Salary up to £30,000 , depending on experience Performance-based bonus scheme Training and development opportunities Birthday leave , social events, and wellness initiatives Smart casual dress code , on-site parking, and company pension If you're looking for a role where you can make a real impact and grow your career in property claims, we'd love to hear from you.

Customer Claim Advisor (Automotive) 26,000 + Monday-Friday role + Progression + Training + Hybrid work + Company Benefits Warrington Do you have Automotive understanding / experience? On offer is a local, Monday-Friday role within a stable and well-established yet growing Automotive services and solutions provider who offer a great work life balance and the chance to continually build your career. This company are a well-established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi-million turnover and are looking to grow their friendly team at their office in Warrington. This role will see you initially shadowing team members and the training manager. Once trained you will be taking calls from a range of customers to understand issues with their vehicles and how these fall into place with their existing warranty agreements. You will also undertake quality checking of documents and liaising with dealerships and hands on mechanics as you work Monday-Friday 8am-4pm and 9am - 5pm on rotation, with an hour lunch. This permanent role would suit someone with Automotive knowledge / experience looking to further their career in a call centre environment within a well-established company offering a good work life balance and hybrid working. The Role: Assess validity and costings of claims Advising customers on next steps in repair process Manage relationships with customers, dealerships and repairers Deal with customer enquiries and complaints Monday-Friday 9am-5pm / 8am-4pm (rotating) Friendly office environment and team The Person: Automotive knowledge / experience Looking to work in an office environment Commutable to Warrington Automotive, Claims, Handler, Assessor, Analyst, Technician, Administrator, Coordinator, Customer, Service, Monday-Friday, B2B, Hybrid, Training, North West, Liverpool, Warrington, Manchester Reference number: BBBH23372 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Credit Hire Recoveries Handler Monday - Friday 9am - 5pm Salary - up to 30k DOE plus bonus Chorley MPJ Recruitment are currently working with a rapidly growing business who are currently growing their Credit Hire Recoveries team. This is a very exciting time to join the business as they have recently opened a second office in the North West with continued plans for growth in 2026. As a Recoveries Handler, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients. Recoveries Handler Duties: Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements. Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process. Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations. Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients. Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim. Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty. Monitor and achieve individual and team performance targets, contributing to the overall success of the department. Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation. Recoveries Handler Benefits: Monday-Friday Salary up to 30k Bonus structure Flexible working 31 days holiday Free parking 3x Life Assurance 6% Pension Fully paid training Excellent progression opportunities Interested in knowing more? CLICK APPLY.

Role : Recoveries Claims Handler Location : Sevenoaks Salary : 25,877 - 27,554 per annum, plus up to 1,500 annual performance-related bonus (eligible after probation) Job Type: Full Time, Permanent Working hours : Monday-Friday, 9:00am-5:30pm (37.5 hours/week) About the Role: Join our fast-paced Recoveries team and play a key role in helping customers achieve fair outcomes while recovering costs where a third party is responsible. You'll take ownership of motor insurance claims from start to finish, applying your technical expertise and negotiation skills to deliver exceptional results. As part of our team, you'll enjoy a collaborative environment that values your input, offers opportunities for career development and technical training, and gives you the chance to make a real difference in delivering outstanding customer experiences. What you will be doing: Take full ownership of non-fault repair and recovery claims from start to finish Deliver accurate, customer-focused outcomes every time Apply technical expertise in indemnity, liability, and claim financials Minimise leakage through effective claim review and allocation Negotiate subrogated outlays and manage aged debt portfolios Liaise with solicitors and suppliers to support litigation and meet SLAs What We're Looking For: Strong attention to detail and analytical thinking Confident communicator, both written and verbal Highly motivated self-starter with a proactive mindset Ability to work under pressure and meet tight deadlines Clear, focused approach to problem-solving Regulatory awareness and technical understanding Persuasive with strong negotiation skills Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click APPLY to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Recovery Claims, Insurance Recoveries, Insurance Claims Handler, may all be considered.

Role : Recoveries Claims Handler Location : Liverpool Salary : 25,877 - 27,554 per annum, plus up to 1,500 annual performance-related bonus (eligible after probation) Job Type: Full Time, Permanent Working hours : Monday-Friday, 9:00am-5:30pm (37.5 hours/week) About the Role: Join our fast-paced Recoveries team and play a key role in helping customers achieve fair outcomes while recovering costs where a third party is responsible. You'll take ownership of motor insurance claims from start to finish, applying your technical expertise and negotiation skills to deliver exceptional results. As part of our team, you'll enjoy a collaborative environment that values your input, offers opportunities for career development and technical training, and gives you the chance to make a real difference in delivering outstanding customer experiences. What you will be doing: Take full ownership of non-fault repair and recovery claims from start to finish Deliver accurate, customer-focused outcomes every time Apply technical expertise in indemnity, liability, and claim financials Minimise leakage through effective claim review and allocation Negotiate subrogated outlays and manage aged debt portfolios Liaise with solicitors and suppliers to support litigation and meet SLAs What We're Looking For: Strong attention to detail and analytical thinking Confident communicator, both written and verbal Highly motivated self-starter with a proactive mindset Ability to work under pressure and meet tight deadlines Clear, focused approach to problem-solving Regulatory awareness and technical understanding Persuasive with strong negotiation skills Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click APPLY to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Recovery Claims, Insurance Recoveries, Insurance Claims Handler, may all be considered.

Complaints Manager Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK. Established in 2013, with offices in Shrewsbury, Cheltenham and London, we are entering an exciting period of growth to meet the needs of our expanding client base. We are seeking a proactive and experienced Complaints Manager to lead our complaint s function, managing a team of three Complaints Handlers. You will oversee complex insurance complaints, multi-departmental issues, and contentious cases, ensuring resolution at the earliest opportunity while embedding a culture of continuous improvement across the business. Key Responsibilities Leadership & Team Management: Lead, mentor, and develop a team of three Complaints Handlers, ensuring high performance and professional growth. Allocate workloads effectively, monitor progress, and provide guidance on complex or contentious complaints. Foster a collaborative, supportive, and compliant team culture. Complaints Oversight & Resolution: Oversee the handling of complex, and contentious complaints, ensuring timely and robust resolution. Provide expert advice on complaints regulations and handling, ensuring compliance with evolving industry standards. Scrutinise complaints for potential reputational risks and escalate to Directors when necessary. Policy & Compliance: Ensure the complaints policy is developed, reviewed, and maintained in line with DISP, ICOBS and Customer Duty requirements. Oversee Ombudsman referrals and ensure responses meet regulatory and professional standards. Safeguard confidentiality and GDPR compliance across all complaints processes. Analysis & Reporting: Conduct root cause analysis of complaints and feed insights back into business processes to prevent recurrence. Produce high-quality reports for effective management oversight. Ensure lessons learned are communicated across the business to drive service improvements. Stakeholder Engagement: Work closely with line managers and claims teams to gain a full understanding of issues and support early resolution. Provide training and guidance to ensure all staff can identify potential complaints and refer them promptly in line with regulatory requirements and internal procedures Communicate effectively with service users, complainants, and external organisations, including Ombudsman services. Skills & Experience Required: Proven experience in complaints management within an insurance setting, ideally with leadership responsibilities. Strong understanding of the principles and components of the Complaints Process. Demonstrable experience handling complex and contentious complaints with professionalism under pressure. Experience in developing and embedding compliant systems and processes. Knowledge of issues concerning vulnerable people and ability to handle communications sensitively. Excellent written skills for drafting investigation reports, executive summaries, and formal responses. Strong verbal communication skills, able to engage confidently with staff at all levels, service users, and external stakeholders. Experience of Ombudsman referrals and regulatory compliance. Working knowledge of DISP, ICOBS and Customer Duty requirements. Ability to manage multiple priorities, deadlines, and de-escalate aggressive behaviour with empathy and firmness. Benefits: Enhanced company pension Cycle to work scheme Life Insurance (after probation) Private Medical Insurance (after probation) Employee Assistance Programme Free gym membership Tech scheme About the company At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind. We believe our people are our greatest asset. That s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and make a real impact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice. Interested Click apply and you will be redirected to our careers page to complete your application.

IBA Accounts Handler Your new company This is a major player in the insurance and financial services sector, with a strong presence in London and a reputation for excellence across the industry. The company is widely recognised for its inclusive and supportive culture, offering genuine flexibility and a strong commitment to internal career development. Employees benefit from a collaborative, forward-thinking environment where innovation and growth are actively encouraged, making it an ideal place to build a long-term, rewarding career. Your new role Manage a portfolio of IBA client accounts Handle cash allocation, credit control, and payments (claims/return premiums) Produce accurate management information (MI) Liaise with internal teams and external stakeholders Ensure compliance with FCA CASS 5 and internal policies What you'll need to succeed Proven IBA experience Proficiency in MS Office (Excel, Word, Outlook) Global XB system knowledge (preferred) Strong communication and stakeholder management skills Detail-oriented, resilient, and proactive What you'll get in return Competitive salary + annual bonus 10% employer pension contribution (with 5% employee input) Private medical insurance, life assurance, and income protection Generous annual leave and flexible hybrid working Discounts, wellbeing programs, and career development support What you need to do now Apply with your CV highlighting relevant experience Open to applicants from diverse backgrounds, even if not a perfect match Straightforward interview process with timely feedback If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Aspiring IBA Professional? Fantastic Opportunity to Join an Ambitious Global Insurance Firm Are you new to the big world of Insurance and looking for the next step in your career? My client is currently sitting at the forefront of the Re-insurance industry, bringing together brilliant minds to drive financial accuracy, operational excellence, and cutting-edge solutions. They have expanded to 200 employees in their AMAZING new Central London-based office, and they are now looking for a passionate and highly motivated IBA Accounts Technician, with a couple of years' experience in the field, to join their dynamic and collaborative team. If you're looking for a challenging yet rewarding role with room to grow, this could be the perfect opportunity for you! P.S They have a cinema in their office Role overview: As an IBA Accounts Technician, you'll be an integral part of the IBA Team, working closely with our Global Head of IBA and the Global COO. You'll play a key role in ensuring the seamless collection, processing, and payment of settlements to Trading Partners, as well as providing vital support across various exciting projects. Your day-to-day will involve managing your own area of responsibility, such as collection allocation, aged debt monitoring, and cash reconciliation. You'll also be diving into project work, working in a fast-paced environment with the support of a close-knit team. No two days will be the same, offering you the chance to build expertise, contribute to key financial processes, and grow within the business. Your new responsibilities: Collect premiums and claims, ensuring brokerage and outstanding debts are handled as per company procedures. Support the IBA team in clearing unmatched cash, resolving discrepancies, and keeping everything in check. Work with the team to clear balances, ensuring smooth settlements and financial flows. Settle balances and ensure timely delivery of required statements and reports. Assist Account Handlers and IBA teams in resolving finance-related queries, delivering clear and effective communication. Assist with training new users, sharing your knowledge and supporting the growth of the team. Provide regular reviews and updates to the Management Team, ensuring everything is running efficiently and to the highest standards. What you'll need to succeed Minimum 2/3 years of experience in an IBA role Strong written and verbal communication skills with a keen eye for detail. Able to take pride in getting results and are willing to adapt to new tasks and challenges with ease. A solid grasp of Microsoft Office (Word, Excel, Outlook) and any experience with OpenTwins Broking Systems is a bonus. Identify and escalate issues as they arise and handle them efficiently. What you'll get in return Growth Opportunities: Develop your skills and advance in a global, forward-thinking company, with a progression pathway within the company.Collaborative Environment: Work alongside a dedicated, supportive team across multiple regions, with key relationships with the Global Head of IBA, Global COO, Internal operations, Claims Team, Account handlers, and more.Exciting Challenges: Every day brings a new opportunity to solve problems and make a real impact.Flexibility & Autonomy: We trust you to manage your role and deliver great results.Competitive Benefits: Attractive compensation and benefits package, with ongoing training and support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV (), or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

We are working alongside an innovative Claims Management company who are currently recruiting for an experienced and passionate FNOL Handler to strengthen their UK based operations. The successful candidate will become part of a fantastic company who offer great routes of progression and industry qualifications to further skills and development. Skills & Experience Required: Previous experience in customer service or a call centre environment, preferably within the insurance industry, with a focus on claims; high volume, fast-paced. Strong knowledge of insurance claims processes, terminology, and best practices. Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers. Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately. Strong organisational and time management skills to prioritize tasks and meet deadlines effectively. Enjoy telephone conversations. Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home. In return the successful candidate will receive: A generous and competitive annual salary. Substantial health-insurance package. Pension plan with employer contributions. Industry Qualifications paid for (after a qualifying period). 26 days holiday + bank holidays. All the technology you require to allow to work from home effectively and comfortably.

Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.

Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.

Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.

Our client is looking to recruit a Casualty Claims Handler within their Liability team in Glasgow. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD252. For all other vacancies, take a look at our website - (url removed)

Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.

IBA Client Account Handler Your new company A leading specialist insurance broker based in London, known for its vibrant culture, flexible working model, and commitment to employee development. With a hybrid setup (typically 2-3 days in the office), this organisation offers a dynamic environment where your skills are valued and your growth is supported. Diversity, innovation, and collaboration are at the heart of everything they do. Your new role As an IBA Client Account Handler, you'll manage a portfolio of client accounts across multiple brands, acting as the financial backbone of the business. You'll be responsible for: Investigating and allocating cash Driving credit control and ensuring timely debt collection Managing payments for claims and return premiums Producing accurate and timely management information (MI) Liaising with internal teams and external stakeholders to resolve queries ️ Ensuring compliance with FCA CASS 5 Client Money Rules ️ Maintaining up-to-date accounting ledgers and records Building strong relationships to support financial performance This is a hands-on role where your attention to detail, resilience, and communication skills will make a real impact. What you'll need to succeed Proven IBA experience Strong MS Office skills Knowledge of Global XB (preferred) Excellent communication and stakeholder management skills A proactive, professional, and determined approach What you'll get in return Competitive salary 10% employer pension contribution (with 5% employee input) Generous annual leave entitlement Private medical insurance Annual bonus scheme Discounts at major retailers, gyms, restaurants, and more ️Access to wellbeing programs and career development support A lively, inclusive culture with regular social events and recognition initiatives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

IBA Account Handler Your new company An established and forward-thinking insurance brokerage based in London, offering a hybrid working model (typically 2-3 days in the office). This organisation is known for its inclusive culture, commitment to employee development, and vibrant office environment. With a strong focus on flexibility, wellbeing, and career progression, it's a place where you're encouraged to shape your role and grow across a wider group. Your new role As an IBA Account Handler, you'll take charge of a portfolio of client accounts, managing all aspects of Insurance Broking Accounts (IBA) across multiple brands. Your responsibilities will include: Investigating and allocating cash Driving credit control and ensuring timely debt collection Managing payments for claims and return premiums Producing accurate and timely management information (MI) Liaising with internal departments and external stakeholders to resolve queries Preparing and dispatching statements of account ️ Ensuring compliance with FCA CASS 5 Client Money Rules ️ Maintaining accurate ledgers and financial records Identifying potential bad debts and escalating appropriately Building strong relationships to support financial performance This is a detail-driven, client-focused role where your financial acumen and communication skills will be key to success. What you'll need to succeed Previous IBA experience Strong MS Office skills Knowledge of Global XB (preferred) Excellent written and verbal communication Ability to influence stakeholders and resolve queries Professional, resilient, and proactive approach What you'll get in return Competitive salary 10% employer pension contribution (with 5% employee input) Generous annual leave entitlement Private medical insurance Annual bonus scheme Discounts at major retailers, gyms, restaurants, and more ️ Access to wellbeing programs and career development support A lively, inclusive culture with regular social events and recognition initiatives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Health & Safety Compliance Officer Location: Hartshill Warwickshire Contract: Full-Time, Permanent (40 hours per week) About the Role We are seeking a highly proactive and technically skilled Health & Safety Compliance Officer to lead and promote a strong safety culture across our site. The successful candidate will ensure full compliance with UK Health & Safety legislation, company policies, and industry best practices specifically in high-risk areas such as Permit to Work systems, Fire Safety, Asbestos, and Legionella control. This role is critical to ensuring that operational activities are carried out safely and responsibly. You will act as a key technical specialist, conduct thorough investigations, oversee statutory compliance, mentor teams, and drive continuous improvement to maintain a safe and legally compliant working environment. Key Responsibilities Statutory Compliance, Systems & Documentation Maintain and review Risk Assessments, Safe Working Procedures, Fire Risk Assessments and other site-specific documentation, updating every two years or following process changes (including Young Workers, Pregnant Workers and Confined Space assessments). Develop, implement, and strictly manage the site s Permit to Work (PTW) system for high-risk activities (hot work, confined spaces, live work, contractor control). Ensure statutory inspection and certification of lifting equipment and pressure systems in accordance with LOLER and PSSR . Oversee COSHH compliance including hazardous substance control, updating assessments, and managing the Asbestos Management Plan . Ensure full compliance with Legionella control requirements (L8 ACOP), including record-keeping and coordination with contractors. Verify competence and documentation of all external contractors, particularly scaffolding providers. Monitoring, Audit & Performance Ensure routine workplace inspections by supervisors and managers are completed and actioned. Chair and minute quarterly Health & Safety Committee meetings, monitoring progress on actions. Oversee First Aid compliance, training, and equipment across the site. Produce monthly accident statistics and KPIs, sharing with Group Health and Safety and ensuring visibility across the site. Fire & Emergency Management Manage weekly fire alarm testing and ensure compliance of fire systems. Ensure annual inspections of all firefighting equipment. Maintain up-to-date emergency and evacuation procedures. Organise fire drills every six months and ensure adequate numbers of trained Fire Marshals. Incident Management & Investigation Lead investigations into accidents, incidents, and near-misses, determining root causes and implementing corrective actions. Prepare mandatory external reports, including RIDDOR submissions. Coordinate site occupational health and health surveillance programmes. Equipment & Training Manage the inspection, servicing, and calibration of critical safety equipment (gas detectors, confined space equipment, SCBA, pressure systems). Deliver internal safety training and inductions; coach managers and supervisors on their H&S responsibilities. Conduct routine site inspections (daily/weekly/monthly). Carry out contractor and new employee safety inductions. Arrange external training for FLT, Telehandler, MEWP, Shunter etc., and maintain training matrices. Key Relationships Line Managers and Supervisors Operational Teams Environment Agency HSE External Contractors and Regulatory Bodies Group Health & Safety Co-ordinator Site Services Manager Person Specification Education & Qualifications NEBOSH National General Certificate or equivalent (Essential) Level 3 Fire Risk Assessment / Fire Safety Management Qualification (Essential) Good standard of education incl. English & Maths (Essential) First Aid at Work (Essential) Accredited Asbestos Awareness training (Essential) Accredited Legionella Awareness training (Essential) Accredited Confined Space Entry and Rescue training (Essential) Knowledge Strong working knowledge of key UK safety legislation (HASAWA, PUWER, LOLER, COSHH, CDM etc.) (Essential) Understanding of manufacturing or similar industrial environments (Desirable) Experience Minimum 2 years experience in a Health & Safety role within manufacturing/industrial environment (Essential) Experience preparing professional documentation for regulators or external agencies (e.g., RIDDOR, insurance claims, HSE submissions) (Essential) Working Conditions Split between office and on-site environments Exposure to unpleasant sights, smells, or waste-related conditions Full-time permanent role, typically Monday Friday (hours to be confirmed) How to Apply Please send your CV and cover letter to (url removed), quoting Health & Safety Compliance Officer Application in the subject line.

Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.