Senior Account Manager

Senior Account Manager
Location: Guildford (Hybrid - 1 day per week in the office or at client sites)
Salary: £45,000 basic + £6,000 car allowance + uncapped commission
OTE: £90,000+

About the Company
Our client is an award-winning specialist in business communications, systems integration, digital transformation, and managed services, supporting private and public sector organisations across the UK to maximise the value of their ICT investment.

Their mission is to empower customers and partners with best-in-class, value-added, and tailored communication and information systems, alongside innovative solutions that solve today's challenges and underpin long-term strategic change and business transformation.

As a leading value-added reseller and systems integrator, they partner with technology leaders such as Zoom, 8x8, Five9, Mitel, Microsoft, BT, Fortinet, and Calabrio. Their in-house software development capability, best-practice consultancy, and focus on innovation enable customers to enhance operations across unified communications, contact centres, networking, AI, automation, and systems integration. The business is built on trust-based relationships, value creation, and risk mitigation.

The Role
They are seeking a highly driven Senior Account Manager with a strong background in CCaaS and UCaaS sales to join their high-performing sales team.

This role is predominantly new business focused, with an 80% emphasis on winning new logos and 20% on managing and growing existing strategic accounts. It is ideally suited to a hunter-style sales professional who excels at selling complex contact centre solutions and building long-term customer relationships.

Key Responsibilities

• Proactively drive new customer acquisition, with 80% of time focused on new business development
• Manage and grow a portfolio of existing accounts, representing 20% of the role
• Sell complex CCaaS and UCaaS solutions to mid-market and enterprise organisations
• Own and manage the full sales life cycle from discovery through to close
• Develop proposals, commercial models, and strategic account plans to meet GP targets
• Build trusted relationships with senior stakeholders and decision-makers
• Collaborate closely with internal delivery teams and vendor partners to ensure successful outcomes
• Monitor market trends, competitor activity, and emerging technologies
• Accurately forecast pipeline, opportunities, and revenue

Required Experience & Skills

• Minimum 5 years' direct sales experience selling CCaaS/UCaaS solutions
• Proven experience working with vendors such as Zoom, 8x8, Five9, Mitel, or similar
• Demonstrable success selling complex contact centre solutions
• Experience managing deals with TCV of £500k+
• Strong negotiation, presentation, and stakeholder management skills
• Highly proactive, self-motivated, and target-driven
• Commercially astute with experience managing long sales cycles
• Confident using CRM systems (Dynamics preferred) and Microsoft Office

Package & Benefitsadd in bullet points

• 24 days holiday plus bank holidays
• Pension and life insurance
• Private medical insurance
• Birthday day off and volunteering day
• Cycle to Work scheme
• High street discount programme
• Ongoing career development and certification support

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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