Experienced Order Processor & Customer Service

Sales Order Processor & Customer Service Assistant!

TRAINING CAN BE PROVIDED FOR SOMEONE LOOKING FOR A NEW PATH!

This role requires a strong team player, someone proactive and energetic, with excellent IT skills!

Southampton / Eastleigh

Our client, a national business based in the Southampton / Eastleigh area, is now looking to recruit a mature, experienced FULL TIME Sales Administrator / Sales Order Processor to join their team

This role involves working Monday to Friday, 9am to 5.30pm, 40 HOURS PER WEEK

THIS ROLE WILL INVOLVE THE PROCESSING AND PROGRESSING OF TRADE ORDERS FROM THE SALES TEAM, LIAISING WITH WHOLESALERS & TRADE CUSTOMERS VIA PHONE AND E-MAIL, AND CO-ORDINATING WITH THE LOGISTICS AND WAREHOUSE TEAMS TO ENSURE TIMELY DELIVERY AND CUSTOMER SATISFACTION.

Key Responsibilities:

• Data & Order Processing:
  • Process customer orders accurately and in a timely manner.
  • Maintain and update customer databases, ensuring data accuracy and integrity.
  • Troubleshoot order discrepancies and escalate where necessary.
• Customer, Supplier, and Sales Interaction:
  • Serve as a primary contact for customer and supplier queries.
  • Liaise with internal stakeholders, including Buyers and Field Sales Representatives.
  • Build and maintain strong relationships with customers and partners.
• Office Administration:
  • Maintain accurate filing and documentation of all customer and order activity.
  • Perform general administrative tasks such as scheduling, reporting, and database updates.
  • Support communication and collaboration across departments.

Important notes :

• Order processing is a significant part of the role so everyday IT skills are required.

Ideal Candidate:
The successful candidate will have previous experience in a customer service or order processing role, strong interpersonal and organisational skills, and the ability to thrive in a fast-paced, team-oriented environment.