Visitor Welcome Supervisor

Title Visitor Welcome Supervisor Location Battle Abbey, Battle, East Sussex, TN33 0AD Salary From £25,593 p.a. pro rata dependent on skills and experience / Annualised contract / 32hrs per week March-October, 14hrs week November-February / Permanent Job type Permanent Ref 16288

Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at Battle Abbey and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

By joining us as a Visitor Welcome Supervisor, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye.

Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will engage and inspire them to become members of English Heritage, helping them to see and do more at our properties whilst helping us to secure our long term future of the Charity. You will be confident in talking to our visitors and will thrive on exceeding targets for your team.

You'll be optimising every opportunity to generate income, achieving all site performance targets, including membership through target setting, training and coaching your team in active selling.

If you have a genuine enthusiasm for engaging with people, providing an outstanding welcome and at the same time relish the opportunity to turn engagement into English Heritage membership, this could be the role for you.

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.

We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact James Witcombe, Battle Abbey Cluster Manager, on

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.

You can find out more about us and what we do here, here. Meet some of our People and hear about why they enjoy working with us here

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

• The opportunity to progress your career within the heritage sector;
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to 6 friends / family members
• 25% discount in our shops and cafes;
• Enhanced Maternity/Paternity/Shared Parental leave
• 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
• Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
• Flexible hours.

Interviews will be held the week commencing 16 February 2026 at Battle Abbey.

You will need to refer to the following documents when completing your application.