20 jobs found

Building a sustainable tomorrow BAM FM is recruiting a Site Technician to join our team. The Site Technician will be based at Tudor Grange Academy in Redditch. Working 40 weeks per year. Working 37.5 Hours per week Monday - Friday. Shift times to be confirmed Among many support services our enhanced family friendly package includes: Men s and Women s health, fertility support, maternity, paternity and shared parental leave, fostering leave, menopause support, carer leave, surrogacy and adoption support. Making Possible In conjunction with common roles the technician will be multi-skilled carrying out planned preventative maintenance (PPM) and reactive maintenance in line with BAM FM HR, H&S, Quality and Environmental policies and procedures. Principle Accountabilities: • Responding to daily requests/enquiries, and resolving problems presented by Authority representatives, building users and other BAM FM staff. • Proactive and flexible approach to general site maintenance issues and porterage duties. • Deliver a high level of customer satisfaction based on speed of response and completion rates. • Development and management of ongoing and routine maintenance programs. • Provide sufficient details to enable accurate purchasing of spares and consumables via the helpdesk. • Responsible for the safe and secure storage of spare parts, materials, tools and consumables. • Ensure self-reporting of maintenance issues are reported and dealt with in a timely manner. • Providing technical support to others when requested. • Adhere to health & safety standards as per company procedures for external contractors. • Carry out risk and method statements. • To carry out daily room set-ups and porterage requests. • Manage the BMS system and run monthly reports. • Provide emergency access to the school site and out-of-hours cover for maintenance emergencies. • Any other duties as required. What s in it for you? A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary, we support further personal growth and development. What do you bring to the role? • Experience in working to a high level in one or more specific trade disciplines. • Ability to work both individually and as part of a team. • Ability to use own initiative. • Good communication and interpersonal skills. • Ability to meet deadlines. • Good IT skills. • Full Driving licence. • Experience of working in an educational institution would be advantageous. About BAM BAM FM is one of the UK's leading facilities management companies, providing a wide range of services to essential public services and major commercial organisations. Our aim is to improve your efficiency, reduce your carbon footprint and enhance wellbeing for your service users. We design and deliver better services across the education, healthcare, retail and commercial sectors. Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. A DBS will be required for this role. "Join us in Making Possible".

Building a sustainable tomorrow BAM FM is recruiting a Site Technician to join our team. The Site Technician will be based at Tudor Grange Dingle Lane Academy In Solihull. Working 40 weeks per year. Working 37.5 Hours per week. Shift times to be confirmed Pay: £12.21 per Hour. Among many support services our enhanced family friendly package includes: Men s and Women s health, fertility support, maternity, paternity and shared parental leave, fostering leave, menopause support, carer leave, surrogacy and adoption support. Making Possible In conjunction with common roles the technician will be multi-skilled carrying out planned preventative maintenance (PPM) and reactive maintenance in line with BAM FM HR, H&S, Quality and Environmental policies and procedures. Principle Accountabilities: • Responding to daily requests/enquiries, and resolving problems presented by Authority representatives, building users and other BAM FM staff. • Proactive and flexible approach to general site maintenance issues and porterage duties. • Deliver a high level of customer satisfaction based on speed of response and completion rates. • Development and management of ongoing and routine maintenance programs. • Provide sufficient details to enable accurate purchasing of spares and consumables via the helpdesk. • Responsible for the safe and secure storage of spare parts, materials, tools and consumables. • Ensure self-reporting of maintenance issues are reported and dealt with in a timely manner. • Providing technical support to others when requested. • Adhere to health & safety standards as per company procedures for external contractors. • Carry out risk and method statements. • To carry out daily room set-ups and porterage requests. • Manage the BMS system and run monthly reports. • Provide emergency access to the school site and out-of-hours cover for maintenance emergencies. • Any other duties as required. What s in it for you? A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary, we support further personal growth and development. What do you bring to the role? • Experience in working to a high level in one or more specific trade disciplines. • Ability to work both individually and as part of a team. • Ability to use own initiative. • Good communication and interpersonal skills. • Ability to meet deadlines. • Good IT skills. • Full Driving licence. • Experience of working in an educational institution would be advantageous. About BAM BAM FM is one of the UK's leading facilities management companies, providing a wide range of services to essential public services and major commercial organisations. Our aim is to improve your efficiency, reduce your carbon footprint and enhance wellbeing for your service users. We design and deliver better services across the education, healthcare, retail and commercial sectors. Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. A DBS will be required for this role. "Join us in Making Possible".

Reception Administrator Spire Leicester Oadby 0 Hours Ad-Hoc Shifts Spire Leicester Hospital is looking for experienced administrators to join our Bank team, supporting reception and patient bookings during busy periods, annual leave, and staff absence. This is an ideal opportunity for someone with strong customer service or admin experience who wants flexible, ad-hoc shifts. The Role You'll play a key role in delivering a smooth patient experience, including: Welcoming patients and managing front desk enquiries Booking and coordinating appointments using internal systems (SAP) Handling calls and emails from patients, consultants, and insurers Supporting patient admissions and ensuring all documentation is accurate Liaising with clinical teams and external stakeholders Maintaining confidentiality and accurate records at all times What We're Looking For Previous experience in administration, reception, or customer service Confident communication skills and a professional approach Strong organisation and attention to detail Comfortable using systems (SAP or similar is a bonus) Ability to work independently and adapt in a busy environment Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: Bank colleagues are paid weekly We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave Save an average of £50 per month with our free onsite car park Access to Spire Healthcare pension Access to Blue Light Card discounts Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' Wellbeing Centre access via 'Spire for You' Free uniform Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion. Keeping it simple Delivering on our promises Succeeding and celebrating together We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.

First Line Analyst L3 Join a leading independent technology and services provider as a FLA L3 Job Overview: An opportunity has arisen for a First Line Analyst to join a service desk team for one of our prestigious customers. Rate£17.87/Hr through UMB£13.77/Hr through basic PAYE£15.63/Hr through Premium PAYE Contract 3 Months contract Location3 Golf Course Lane - Bristol Security Required: SC Clearance Key Responsibilities The role will focus on providing a top-class service as a first point of contact for anyone with IT-related issues. The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs. Although this is a First Line Analyst role, there will be 2nd line aspects required. Key RequirementsBased on the customer site in Stevenage, you will be working in a small team working out-of-hours shifts, which is a mix of days and nights. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages; we welcome applications from people beginning their IT career and also more experienced service desk professionals. Additional InformationInterview Process: Upon profile shortlist interview will be conducted F2F How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

First Line Analyst L3 Join a leading independent technology and services provider as a FLA L3 Job Overview: An opportunity has arisen for a First Line Analyst to join a service desk team for one of our prestigious customers. Rate£17.87/Hr through UMB£13.77/Hr through basic PAYE£15.63/Hr through Premium PAYE Contract 3 Months contract LocationHatfield AL10 9TW Security Required: SC Clearance Key Responsibilities The role will focus on providing a top-class service as a first point of contact for anyone with IT-related issues. The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs. Although this is a First Line Analyst role, there will be 2nd line aspects required. Key RequirementsBased on the customer site in Stevenage you will be working in a small team working out-of-hours shifts, which is a mix of days and nights. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages; we welcome applications from people beginning their IT career and also more experienced service desk professionals. Additional InformationInterview Process: Upon profile shortlist interview will be conducted F2F How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

First Line Support L2 About the roleAs a First Line Analyst L2 with expertise in the IT Domain, you will collaborate with our client's Team. You will be responsible for IT Technical Administration. Job DetailsDesk Operational Hours:7am until 7pm on a 7.5 hour rolling shift basis as outlined below.Monday to Friday:07:00 - 15:3008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00Saturday and Sunday:07:00 - 15:3010:30 - 19:00 Job Description If you are rota'd to work a Saturday or Sunday you will get a Lieu Day off the following week between Tuesday and Friday as allocated by the Team Leader. Once fully trained and operational, you will be working 2 days from the Nottingham office and 3 days at home. Training:Training will be on the job side by side shadowing on site in the Nottingham office for 2 weeks as a minimum until you are comfortable and able to work with minimal support.Workload:There are 6 analysts on the team sharing a workload of approx. 1000 calls and 700 emails a month. Day-to-Day Activities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly possible.Following knowledge processes for onwards assignment. Updating existing knowledge where processes have changed and creating new knowledge articles to close the knowledge gaps.Queue ManagementTaking Switchboard overflow calls when they are busy.Skills Required:Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call.Excellent telephone manner and written capabilities and comprehension. Ideally, a proven track record in a contact centre environment is not essential.Ability to handle conflictThe ability to be flexible and adaptable to change, even if it is a total surprise.Focus on the customer experience.Team player with the ability to focus on the team progression and not just your own.Reliable with good timekeeping.Confidence to speak up and question the Status Quo in a healthy manner.Pattern recognition to spot trends.Ability to learn new software.Able to receive feedback well.Ability to improve your own learning. KPIs:Be able to answer a call within 30 seconds across the team.Have an abandoned call rate of less than 5% across the team.Be able to answer an email within 1 hour from the team.Score more than 90% on Quality Evaluations across the team. What's in it for you? - £16.35/Hr through UMB£12.60/Hr through basic PAYE£14.31/Hr through Premium PAYE Contract 6 Months contract LocationPheonix House Colliers Way, Phoenix Business park - Nottingham NG8 6A Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the management for service improvement What you ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

Responsibilities Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet & greet, VIP access, access control, Health & Safety, lost property, meeting room management , events management and administration tasks etc. Ensure guests are greeted & welcomed courteously and their needs are anticpiated at all times. Provision of Reception and Reservation services between the hours of 08.00 and 17.00 as directed by Facilities Manager. Efficient guest registration and host notification with the ability to remember guest names and faces. Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. Take responsibility for managing key tasks at reception and reservation. Prepare and distribute weekly/monthly reports. Administer the bookings for meeting rooms and inductions. Complete regular meeting room checks and building walkthroughs - report all issues to Facilities team. To be competent and confident in the use of a range of relevant IT systems. To undertake general team administration duties for the Facilities Management operation as directed. Ensure the reception desk is kept immaculate and tidy at all times. To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience. Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables. Respond appropriately to customer queries and escalate as appropriate. Contribution to and use of the Customer Service team noticeboard at all times. Back fill for Facilities coordinator when required to support contract requirement. Compliance Management Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services. Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided. Support the Facilities Coordinator with continuous improvement to services and procedures. Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner. Ensure adherence to site Security and H&S practices Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid. Must know where the fire exits and stairs, fire break-glasses and muster points are located. People & Performance Management To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members. Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery. Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout. Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management. Embrace and deliver the working together service excellence concept and to operate as part of the "One Team" culture across site. Ensure prompt and seamless handover of information and special requests between shifts. Support the CBRE team with cross training other members. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Are you a tech-savvy leader with a flair for client experience? A global FM leader is seeking an Operations Lead for a flagship account in Canary Wharf, London . This newly created role is designed for a strategic thinker who can bridge the gap between technical engineering and world-class customer service during a major site transformation. The Role As the Operations Lead, you will drive the UK operational delivery for a high-value global account. You ll: Lead Strategic Ops: Manage a team of seven, including Shift Leads and Helpdesk Supervisors, ensuring contract compliance and excellence. Drive Transformation: Partner with project teams on a £0.5m facility modernization, evolving the site into the "best building in the finance world." Master the Client Interface: Act as the primary lead for the client, shifting from "pure engineering" to a service-driven, strategic partnership. Commercial Accountability: Manage a high-level budget with a focus on quality and margin, taking full ownership of a new 3-year commercial deal. Innovate with AI: Support the rollout of AI-driven strategy models and digital tools to modernize team performance. You To be successful, you ll bring a blend of technical "lingo" and executive presence: Background: An engineering foundation is essential (Apprenticeship or Degree) to effectively lead technical teams. Experience: Proven success in high-pressure, critical environments such as Finance, Pharma, or Data Centres. Digital Mindset: A "digitally native" leader comfortable leveraging AI and data to drive efficiency. People Skills: Strong ability to manage the "people side" of change, mentoring a team through a major cultural and technical shift. What s in it for you? This is a career-defining opportunity to manage a landmark HQ with a focus on quality and innovation. Salary: Circa £85,000 Benefits: £5,800 car allowance and a 20% bonus . Work-Life Balance: Once settled, enjoy a 4-day work week based in Canary Wharf. Direct Impact: High-visibility role reporting directly to the Account Director. Apply Now! To apply for the position of Operations Lead , click Apply Now and send your CV to Frankie . 1st stage Teams interviews are being booked for next week don t miss your chance!

Assistant Building Manager Premium Residential Living - Birmingham Up to 32,000 + Excellent Benefits & Career Progression About the Role & the Building We're exclusively recruiting an Assistant Building Manager for a brand-new, high-profile residential development in the heart of Birmingham city centre. This waterfront development forms part of a wider premium residential portfolio and represents the next generation of modern urban living. Designed around resident experience, lifestyle and community, the building combines contemporary homes with exceptional shared amenities and a strong service-led culture. This is a fantastic opportunity to join a well-respected global property group. You'll be given structure, training and progression opportunities to build a long-term career within premium residential living. What You'll Be Responsible For: Support the day-to-day operation of the building alongside the Building Manager Deliver exceptional customer service to residents and guests Act as lead on-site contact in the Building Manager's absence Support recruitment, training and development of on-site teams Manage compliance documentation, reporting and internal audits Prepare, raise and track purchase orders Support HR processes including investigations, reviews and escalation procedures Coordinate rotas, shift cover, payroll preparation and leave requests Oversee building inspections, housekeeping coordination and maintenance logging Support front desk operations, resident move-ins and move-outs What We're Looking For: Proven experience in premium customer service environments Strong organisational and leadership capability Excellent communication and interpersonal skills Calm, structured and confident under pressure Technologically confident with operational systems Strong attention to detail and process management Adaptable, resilient and proactive mindset Experience supporting teams and operations Administrative confidence (Excel experience beneficial) A genuine passion for service-led residential living Ideal candidates may come from sectors such as: Build-to-Rent (BTR) / Residential Property Management Hospitality, Hotels or Luxury Service Environments Student Accommodation (PBSA) Senior Concierge / Front-of-House Leadership Facilities or Premium Customer Experience Operations What You'll Get In Return: Competitive basic salary up to 32,000 28 days holiday including Bank Holidays (pro-rated) Your birthday off each year Company pension scheme Employee discount platform Recognition programmes and team events 24/7 Employee Assistance Programme Structured development, training and progression pathways This role also includes a comprehensive onboarding programme , hands-on involvement in pre-mobilisation activities , and tailored training to support your progression into senior operational roles. We've supported many professionals within this group who have progressed into Building Manager, Operations Manager and senior leadership positions , making this a genuine long-term career opportunity.

Role: Service Desk Operations Manager Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: 44,000 DOE + benefits CCA Recruitment are excited to be recruiting for a Service Desk Operations Manage r to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Service Desk Operations Manager Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal development planning Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process and system improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre team to success Experience of delivering against against metrics Experience of positively influencing growth and improvement with individuals Experience of different sales and coaching methodology Attention to detail Proven track record of analytical and reporting skills Excellent time and task management Please follow the link to apply for this Service Desk Operations Manager role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to 45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call (phone number removed) for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager

Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to £45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager

Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA s, quality standards and other KPI s agreed Technical support on all appropriate products in line with the MAP support scope Own the resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm Be available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related products Customer Services Training/Experience Working within a Service Support Environment Using Service Desk applications Benefits: 12 month contract Competitive rate Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers. As a Checkout Team Leader you're the driving force behind our Checkout team and as part of your role you will: Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts Create a team that delivers outstanding, friendly and helpful service to all our customers Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience,root cause issues, developing plans and implementing corrective action Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required Minimise waste, delegating put backs to be completed in a timely manner In return for your hard work we will offer you: Fully flexible shift patterns Six weeks holiday (including bank holidays) 15% discount in our supermarkets and convenience stores available from the day you join us Additional 10% discount card for a Friend or Family member Career progression and development opportunities Subsidised in store cafe or shop floor ranges Competitive pension and life assurance Healthcare/Well-being benefits including Aviva Digital GP Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more Optional Payroll charity donations A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave We want to provide everyone with the opportunity to succeed in their role and career with us. It's one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey. About you You'll be the kind of person who has: Ability to build and maintain effective relationships Experience in developing and leading teams, coaching to build competence and confidence for high performance Strong operational and technical knowledge of the Service department Able to effectively plan, organise and manage own and direct reports workload Able to work to strict deadlines What happens next? Click apply today to join our team - it only takes a couple of minutes! We'll contact you soon, so please check your emails and phone regularly. Please note: We will only recruit individuals who are over the school leaver's age. To find out the school leavers age please visit the following link At Morrisons, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at . Alternatively if you need adjustments at interview stage, if you're invited for interview you'll be given a local contact who can support you with this. About us We love providing our customers with a great shopping experience they won't find anywhere else. We are one of the UK's largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We've lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we'd love to meet you We're Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are

Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that's passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking

Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that s passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking