Ecommerce and Marketplace Manager

E-commerce and Marketplace Manager

Company Overview

Our client is a UK-based supplier of premium bathroom furniture, radiators and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct E-commerce channels.

Role Overview

Title: E-commerce and Marketplace Manager

Location: West Bromwich, West Midlands (On-site)

Salary: £45,000 per annum + Performance Bonus (post-target period)

Job Type: Full-time, Permanent

Reports to: MD

Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website); Drive traffic, enhance listings, and grow conversions through effective E-commerce strategy and digital marketing; Take operational responsibility to cater to new growth working with cross-functional teams.

Key Responsibilities:

• Manage and update online marketplaces with accurate product information, pricing, and imagery.
• Optimise product listings with engaging content, relevant keywords, and SEO best practices.
• Develop and implement strategies to increase online traffic, conversion rates, and online sales.
• Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns.
• Ownership of Online P&L.
• Analyse E-commerce performance using Google Analytics and other tools to report on KPIs.
• Support retail partners in enhancing their online sales performance.
• Delivering B2B via web portal compared to existing manual order management.
• Coordinate with logistics and warehouse teams to ensure seamless order fulfilment.
• Write new and overhaul existing SOPs to suit E-commerce fulfilment alongside B2B.
• Ownership of WMS and Inventory Management working alongside the Warehouse Manager.
• Work with product, sales, and development teams to launch new product offerings.
• Oversee CRM, IT systems, and troubleshoot E-commerce platform issues.
• Deliver exceptional customer experience by managing enquiries and improving the website UX.

Skills and Experience:

• Proven experience of minimum 5 years in E-commerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing.
• Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms.
• Understanding of SEO, PPC, and digital marketing strategies.
• Proficiency in Google Analytics, Search Console, and reporting tools.
• Deep experience with at least 1 Marketplace Amazon, eBay, B&Q, or other major marketplaces.
• Analytical mindset with ability to interpret and act on data insights.
• AI understanding and practice in E-commerce.
• Excellent written and verbal communication skills.
• Strong multitasking and project management capabilities.
• Knowledge of UX/UI design principles.

Preferred Qualifications:

• Bachelor s Degree in Marketing, Business, or a related field.
• Experience in the bathroom, home improvement, or retail sector.
• Familiarity with Klaviyo, Mailchimp, or other email marketing tools.
• Basic knowledge of HTML/CSS for minor site adjustments.

Benefits:

• Competitive salary and performance-based incentives.
• 28 Days Statutory Holidays + Birthday off.
• Staff discounts on products.
• Professional development and training opportunities.
• Friendly and supportive work environment.

Candidate Fit

This role is ideal for a hands-on E-commerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale our client s online performance.