Job Description
Our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets are looking for a Parts Advisor to be based at a branch in Fakenham, Norfolk.
On Offer:
- Full-time permanent role
- Working Hours: 39 hours per week 8am to 5pm Monday to Thursday, 8am to 4pm Friday (1-hour unpaid lunch) Saturdays (1 in 2) as per rota. (Overtime paid at time and a half on completion of 39 hours Monday to Friday)
- Immediate starts available
- Competitive salary dependent on skills and experience.
- 32 days holiday (inc bank holidays)
- Workplace pension
- Life assurance (2 x salary)
- Country store staff discount
- Company sick pay scheme
- Flu jabs and employee referral scheme.
Main Purpose of the Parts Advisor Role:
Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to always ensure delivery of excellent customer service by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
To Be Considered for the Parts Advisor:
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
- Good knowledge of agricultural, and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
- Excellent people skills and enjoy working with the general public
- Familiarity of working in a retail environment and showroom experience (desirable)
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods
- Good communication skills: face to face, email and telephone
- General computer skills and familiarity with email and internet use
- Excellent numeracy and literacy skills
- Attention to detail and accuracy with numbers, handling of cash, and card payments
- A team player-capable of working alone or with other team staff
- Able to use own initiative
- Smart & presentable appearance
- Motivated by sales and targets
For more details, please contact Willis Global Experts in Recruiting
