Job Description
We have TWO opportunities for Support Fund Coordinator to join our Support Fund team at the Motor Neurone Disease (MND) Association. In this vital role, you ll ensure that people living with MND receive timely and effective support through our Support Fund service.
As Support Fund Coordinator, you ll manage the end-to-end process of applications, liaise with health and social care professionals, and maintain accurate records. Your work will help deliver practical support when it matters most.
We have a part-time permanent opportunity of 30 hours per week, and a full-time 9-month Fixed Term Contract opportunity. Please specify in your application which role you would like to be considered for.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 2 days per week. During the 6-8 training week period, 5 days per week office attendance may be required
Key Responsibilities:
- Coordinate the full process of support fund applications in line with policy
- Evaluate funding requests and determine appropriate support within guidelines
- Collaborate with health and social care professionals, people with MND, branches, groups, and families
- Identify and escalate funding requests where necessary
- Provide guidance on alternative funding streams and resources
- Manage payments, authorise invoices, and maintain accurate records
- Collect feedback and impact stories to demonstrate the difference we make
About You:
- Skilled in delivering excellent customer service and communicating information clearly and sensitively via phone and email
- Strong interpersonal and negotiation skills with the ability to influence and challenge appropriately
- Experienced in using digital systems and committed to data accuracy and protection
- Proactive in problem-solving and able to manage issues as they arise
- Highly organised with attention to detail and accuracy under pressure
- Able to prioritise and manage your own workload effectively
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
