Business Development and Client Support Manager

Job Description:

Elutions is in the market for a smart, driven, high-energy individual to join our growing Business Development team as a Business Development and Client Support Manager.

Elutions is a global Enterprise Artificial Intelligence & Automation company, with a rich history in SCADA Enterprise software, empowering our clients to drive continuous efficiency, cost and quality improvements through our Maestro software ecosystem. As the global leader in our industry, we are constantly on the lookout for go-getters, people who aren't afraid to work hard, but have fun at the same time. Those who join our team aren't just bright, they are eager to develop and hone their skills every day, all while making a significant difference in the world.

This position requires a blend of technical engineering knowledge (Electrical/Comp Sci degree, PLC/SCADA systems) and strong commercial skills (relationship building, negotiating, achieving revenue targets, etc.) to execute complex automation solutions, involving client consultation, solution design, technical presentations, which would include the need to travel, focusing on sectors such as water and electric utilities, manufacturing, Oil & Gas and Chemicals. Key responsibilities include, but would not be limited to: understanding client needs, collaborating with technical teams (both internally and externally with clients and partners), troubleshooting, and ensuring smooth project handovers, as well as essential skills such as communication, problem-solving, and proficiency with CRM/sales tools.

This role will be responsible for delivering revenue through business growth from both new and existing clients. The successful candidate will have several key duties that include:

• Client Engagement: Build and maintain client relationships, acting as the primary technical link between sales and SCADA specialists.
• Sales & Strategy: Develop sales strategies, meet targets, and present complex technical solutions to diverse audiences.
• Technical Consultation: Understand customer requirements, configure appropriate SCADA systems, and estimate project costs.
• Collaboration: Work with sales, operations, and engineering teams for project implementation and handovers.
• Technical Support: Provide technical support, troubleshoot issues, and assist with commissioning.
• Market Knowledge: Stay updated on emerging SCADA technologies and industry trends.

You will need to be a self-starter, driven and well organized. An experienced sales representative and skilled networker with a consultative approach to new business. You want to grow and be part of our team with lofty goals, reporting into and working alongside our senior leadership team to deliver. You will be responsible for all aspects of the sales process by sourcing and qualifying Executive level leads all the way through to the close.

• Education: A degree in Electrical Engineering, Computer Science, or a related field is advantageous, but experience will be taken into account.
• Experience: Proven background in industrial automation, SCADA systems, and PLC programming (e.g., Rockwell, Siemens etc.).
• Technical Skills: Proficiency in SCADA software, networking, communication protocols (Modbus, DNP, OPC), and potentially programming languages (VBA, Python).
• Sales Skills: Excellent negotiation, communication, and interpersonal skills.
• Soft Skills: Strong problem-solving, analytical skills, adaptability, and ability to work independently or in a team.
• Tools: Familiarity with CRM software (Salesforce, etc.).

• Possesses a strong technical foundation but can translate it into business value.
• English & French language skills.
• Energetic, personable, and highly customer-focused.
• Willing to travel for client meetings and project support.