Quality Assurance Manager

Quality Assurance Manager
Location: London
Salary: £70,000 - £75,000 DOE
Position: Permanent Long-term

We are recruiting a Quality Assurance Manager to lead and manage quality assurance activities across a major utilities and infrastructure programme in London.

This role sits at a strategic and operational level, overseeing quality systems across complex multi-utility diversion and enabling works, including water mains, sewer, gas and high-voltage cable packages. You will be responsible for ensuring robust governance, compliance and right-first-time delivery during a critical phase of works supporting future large-scale development.

Operating in a highly constrained urban environment, you will provide leadership to QA/QC personnel, work closely with engineering and construction management teams, and act as the focal point for quality assurance across the programme.

• Lead and manage the project quality assurance function across utilities and civils works.

• Develop, implement and maintain the Project Quality Plan in line with contractual and regulatory requirements.

• Oversee the preparation, review and approval of Inspection & Test Plans (ITPs), checklists and quality documentation.

• Ensure effective implementation of quality processes on site through audits, inspections and surveillance activities.

• Manage non-conformance reporting (NCRs), ensuring timely close-out, root cause analysis and preventive actions.

• Provide leadership and guidance to QA/QC technicians and site teams to embed a strong quality culture.

• Act as the primary point of contact for quality matters with clients, designers, subcontractors and stakeholders.

• Review and approve handover documentation including assurance packs, commissioning records and O&M manuals.

• Monitor trends, report on quality performance and lead continuous improvement and lessons-learned initiatives.

• Support readiness for audits and inspections, ensuring compliance with standards, specifications and industry best practice.

• Proven experience in a Quality Assurance Manager / Quality Manager role within civils, utilities, water or heavy infrastructure.

• Strong working knowledge of quality management systems, ITPs, audits and NCR management.

• Experience managing QA/QC teams and interfacing with senior project stakeholders.

• Excellent document control, reporting and governance skills.

• Confident working within complex, high-density urban construction environments.

• Strong communication and leadership skills with the ability to influence delivery teams.

• Proactive, organised and committed to driving a right-first-time culture.

• Full UK driving licence preferred.

• Opportunity to lead quality assurance on a major, technically complex multi-utility programme in central London.

• Long-term contract with involvement across multiple phases of diversion and enabling works.

• High-impact role with real influence over project quality systems and outcomes.

• Work alongside an experienced delivery team on critical infrastructure improvements.

Interested? Apply now!
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