Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
May 31, 2026
Full time
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicating software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third-party hardware and software vendors as needed to resolve escalated issues REQUIRED QUALIFICATIONS 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem-solving skills with a methodical and customer-focused approach Understanding of Jira processes, including incident management and change control PREFERRED QUALIFICATIONS Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed-OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments
May 30, 2026
Contractor
Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicating software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third-party hardware and software vendors as needed to resolve escalated issues REQUIRED QUALIFICATIONS 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem-solving skills with a methodical and customer-focused approach Understanding of Jira processes, including incident management and change control PREFERRED QUALIFICATIONS Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed-OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments
IT Support Analyst Nottingham (On-site) 18.00 - 19.50 per hour (Umbrella) Full-time contract role (3 month rolling) We're hiring an enthusiastic and customer-focused IT Support Analyst to join a busy, fast-paced onsite environment in Nottingham. This is a fantastic opportunity for someone with some hands-on IT knowledge (or relevant training) who is eager to learn, develop new skills, and build a career in IT support. Responsibilities: Providing first-line IT support to end users across the site Troubleshooting hardware and software issues Setting up and configuring laptops, desktops, and user accounts Supporting printers, handheld devices, and warehouse tech systems Logging and managing tickets through the service desk system Delivering excellent customer service with every interaction Skills and Experience Some IT experience (placement, internship, helpdesk, or personal projects) OR relevant IT qualification Strong customer service or customer-facing experience (retail, hospitality, call centre, etc. all welcome!) A proactive attitude and willingness to learn Good problem-solving skills and attention to detail Reliable and comfortable working fully onsite If you have the relevant skills and experience for the role, please apply using the link provided.
May 30, 2026
Contractor
IT Support Analyst Nottingham (On-site) 18.00 - 19.50 per hour (Umbrella) Full-time contract role (3 month rolling) We're hiring an enthusiastic and customer-focused IT Support Analyst to join a busy, fast-paced onsite environment in Nottingham. This is a fantastic opportunity for someone with some hands-on IT knowledge (or relevant training) who is eager to learn, develop new skills, and build a career in IT support. Responsibilities: Providing first-line IT support to end users across the site Troubleshooting hardware and software issues Setting up and configuring laptops, desktops, and user accounts Supporting printers, handheld devices, and warehouse tech systems Logging and managing tickets through the service desk system Delivering excellent customer service with every interaction Skills and Experience Some IT experience (placement, internship, helpdesk, or personal projects) OR relevant IT qualification Strong customer service or customer-facing experience (retail, hospitality, call centre, etc. all welcome!) A proactive attitude and willingness to learn Good problem-solving skills and attention to detail Reliable and comfortable working fully onsite If you have the relevant skills and experience for the role, please apply using the link provided.
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.
May 30, 2026
Full time
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.
Graduate Support Analyst - Southampton/Hybrid - 24-27.5K We are recruiting for a Graduate Support Analyst to join a growing technology business delivering specialist software solutions to external customers. This is an excellent opportunity for a graduate in Computing, Maths, Physics, Engineering, or a related subject to develop a career in IT support and systems administration. Key Responsibilities: Provide 1st-3rd line technical support Troubleshoot and resolve customer issues Support software testing and deployments Maintain system documentation and knowledge base articles Assist with project and implementation activities Skills & Experience: Degree in a technical subject (2:1 or above preferred) Strong analytical and communication skills Good knowledge of Microsoft Office Interest in IT infrastructure, databases, and software support Desirable: SQL Server / SQL queries Windows Server & Active Directory Networking, VPN, IIS, or Citrix exposure Support desk or customer service experience The role offers excellent training, career progression, hybrid working opportunities, and exposure to a wide range of technologies. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 30, 2026
Full time
Graduate Support Analyst - Southampton/Hybrid - 24-27.5K We are recruiting for a Graduate Support Analyst to join a growing technology business delivering specialist software solutions to external customers. This is an excellent opportunity for a graduate in Computing, Maths, Physics, Engineering, or a related subject to develop a career in IT support and systems administration. Key Responsibilities: Provide 1st-3rd line technical support Troubleshoot and resolve customer issues Support software testing and deployments Maintain system documentation and knowledge base articles Assist with project and implementation activities Skills & Experience: Degree in a technical subject (2:1 or above preferred) Strong analytical and communication skills Good knowledge of Microsoft Office Interest in IT infrastructure, databases, and software support Desirable: SQL Server / SQL queries Windows Server & Active Directory Networking, VPN, IIS, or Citrix exposure Support desk or customer service experience The role offers excellent training, career progression, hybrid working opportunities, and exposure to a wide range of technologies. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to 32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 30, 2026
Full time
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to 32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Prestigious opportunity for an IT Support & Systems Analyst to join our team in Warrington.Market leaders in the design and manufacture of high quality solutions for the aerospace, defence, power generation, and high performance engineering sectors, we are inviting you to join our success story. With operations in the UK and Europe, we deliver cost effective, high quality solutions while partnering closely with customers across the full life cycle from design to in-service support. This is an excellent opportunity for someone with IT support experience who wants to broaden their skills across IT operations, systems, and cybersecurity. You'll play a key role in supporting end users while gaining exposure to infrastructure, compliance, and continuous improvement initiatives. Your responsibilities will be to: - Deliver 1st & 2nd line support across office and shop-floor environments Assist with Microsoft 365 & Active Directory administration Troubleshoot hardware, software, and access issues Manage onboarding/offboarding, user accounts, and permissions Support a range of devices including PCs, laptops and mobile devices Provide a high level of customer service and user training Device Management and patching Support IT Security, Audit and Compliance If you possess a combination of some of the following skills, then LETS TALK! Experience in IT support or service desk roles Strong knowledge of Windows, Microsoft 365, Active Directory Experience supporting end users, devices and applications Solid troubleshooting and problem-solving skills Understanding of cybersecurity best practices (MFA, patching, endpoint protection) Strong communication and user-focused mindset Knowledge of the following is advantageous but not essential: - Exposure to audits or compliance requirements Experience with endpoint security or patch management tools ERP or manufacturing environment experience Basic networking knowledge (DNS, DHCP, TCP/IP) In return, you will be rewarded with ongoing career development and training and an enviable benefits package. Hybrid working is available upon completion of probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 29, 2026
Full time
Prestigious opportunity for an IT Support & Systems Analyst to join our team in Warrington.Market leaders in the design and manufacture of high quality solutions for the aerospace, defence, power generation, and high performance engineering sectors, we are inviting you to join our success story. With operations in the UK and Europe, we deliver cost effective, high quality solutions while partnering closely with customers across the full life cycle from design to in-service support. This is an excellent opportunity for someone with IT support experience who wants to broaden their skills across IT operations, systems, and cybersecurity. You'll play a key role in supporting end users while gaining exposure to infrastructure, compliance, and continuous improvement initiatives. Your responsibilities will be to: - Deliver 1st & 2nd line support across office and shop-floor environments Assist with Microsoft 365 & Active Directory administration Troubleshoot hardware, software, and access issues Manage onboarding/offboarding, user accounts, and permissions Support a range of devices including PCs, laptops and mobile devices Provide a high level of customer service and user training Device Management and patching Support IT Security, Audit and Compliance If you possess a combination of some of the following skills, then LETS TALK! Experience in IT support or service desk roles Strong knowledge of Windows, Microsoft 365, Active Directory Experience supporting end users, devices and applications Solid troubleshooting and problem-solving skills Understanding of cybersecurity best practices (MFA, patching, endpoint protection) Strong communication and user-focused mindset Knowledge of the following is advantageous but not essential: - Exposure to audits or compliance requirements Experience with endpoint security or patch management tools ERP or manufacturing environment experience Basic networking knowledge (DNS, DHCP, TCP/IP) In return, you will be rewarded with ongoing career development and training and an enviable benefits package. Hybrid working is available upon completion of probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead Based in Wakefield area- Mon Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point. As Senior 1st Line Support / Senior Service Desk Analyst/Team Leader you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory. Successful Senior 1st Line Support / Senior Service Desk Analyst/Team Lead needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Senior 1st Line Support / Senior Service Desk Analyst /Team Lead who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
May 29, 2026
Full time
Senior 1st Line Support / Senior Service Desk Analyst/ Team Lead Based in Wakefield area- Mon Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point. As Senior 1st Line Support / Senior Service Desk Analyst/Team Leader you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory. Successful Senior 1st Line Support / Senior Service Desk Analyst/Team Lead needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Senior 1st Line Support / Senior Service Desk Analyst /Team Lead who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
May 29, 2026
Seasonal
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Job Title: SWAPS Client Services Analyst Duration: 6 months, potential for extension Location: London (Hybrid working following training of 2-3 weeks) Salary: Competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to take your career in banking to the next level? Join our dynamic Equity Swaps Trade Support team, where you will play a vital role in providing exceptional service to our clients across the equities division! We are looking for a motivated and detail-oriented SWAPS Client Services Analyst to bring enthusiasm and expertise to our vibrant team. What You'll Do: As a SWAPS Client Services Analyst, you'll be at the forefront of our operations, supporting a variety of desks including flow, yield enhancement, and Delta 1 desks. Your responsibilities will include: T+0 Client Swap Allocations: Ensure timely and accurate swap allocations for our clients. Lifecycle Event Management: Perform essential lifecycle events on swaps to maintain seamless operations. Corporate Action Processing: Handle elections and bookings for corporate action events with precision. Client Service: Provide a "Follow the Sun" service for client queries, ensuring satisfaction across all time zones. Dividend Reconciliation: Reconcile single stock and index dividends against hedges to maintain accuracy. Rate & Price Fixings: Process critical rate and price fixings for our clients. Dividend Payments & FX Processing: Manage dividend payments and foreign exchange transactions efficiently. P&L Investigations: Investigate any discrepancies in P&L, ensuring transparency and accuracy in reporting. Operational Controls: Build and maintain robust operational controls for effective risk monitoring. Query Resolution: Tackle queries head-on, providing solutions that enhance client relationships. Process Improvement Projects: Engage in projects that drive enhancements beyond day-to-day tasks, collaborating closely with Technology, Front Office, Operations, and other stakeholders. Who You Are: You are a proactive problem-solver with a passion for client service. Your keen attention to detail and analytical mindset will help you excel in this role. If you are enthusiastic about the banking industry and eager to learn and grow, we want to hear from you! Qualifications: Experience in a client services or trade support role within the banking industry is advantageous. Strong understanding of equity swaps and related products. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Proficiency in Microsoft Excel and other relevant tools. Apply Now! Join us on this exciting journey and help shape the future of client services in the banking industry! Your next great adventure awaits! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 29, 2026
Contractor
Job Title: SWAPS Client Services Analyst Duration: 6 months, potential for extension Location: London (Hybrid working following training of 2-3 weeks) Salary: Competitive Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to take your career in banking to the next level? Join our dynamic Equity Swaps Trade Support team, where you will play a vital role in providing exceptional service to our clients across the equities division! We are looking for a motivated and detail-oriented SWAPS Client Services Analyst to bring enthusiasm and expertise to our vibrant team. What You'll Do: As a SWAPS Client Services Analyst, you'll be at the forefront of our operations, supporting a variety of desks including flow, yield enhancement, and Delta 1 desks. Your responsibilities will include: T+0 Client Swap Allocations: Ensure timely and accurate swap allocations for our clients. Lifecycle Event Management: Perform essential lifecycle events on swaps to maintain seamless operations. Corporate Action Processing: Handle elections and bookings for corporate action events with precision. Client Service: Provide a "Follow the Sun" service for client queries, ensuring satisfaction across all time zones. Dividend Reconciliation: Reconcile single stock and index dividends against hedges to maintain accuracy. Rate & Price Fixings: Process critical rate and price fixings for our clients. Dividend Payments & FX Processing: Manage dividend payments and foreign exchange transactions efficiently. P&L Investigations: Investigate any discrepancies in P&L, ensuring transparency and accuracy in reporting. Operational Controls: Build and maintain robust operational controls for effective risk monitoring. Query Resolution: Tackle queries head-on, providing solutions that enhance client relationships. Process Improvement Projects: Engage in projects that drive enhancements beyond day-to-day tasks, collaborating closely with Technology, Front Office, Operations, and other stakeholders. Who You Are: You are a proactive problem-solver with a passion for client service. Your keen attention to detail and analytical mindset will help you excel in this role. If you are enthusiastic about the banking industry and eager to learn and grow, we want to hear from you! Qualifications: Experience in a client services or trade support role within the banking industry is advantageous. Strong understanding of equity swaps and related products. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Proficiency in Microsoft Excel and other relevant tools. Apply Now! Join us on this exciting journey and help shape the future of client services in the banking industry! Your next great adventure awaits! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Ivanti Administrator (Patching Analyst) Location: Warwickshire - Hybrid/Remote working options available (Candidates must be UK based) Duration: Min 6 months Rate: (Apply online only) Per Day (Inside IR35 via Umbrella) Our leading financial services client in the Midlands is seeking an experienced Ivanti Administrator to support and optimise their new enterprise patch management service. The role will focus on policy configuration, reporting, and analysing deployment data to drive service performance and reliability. Key Responsibilities: Support roll out of the Ivanti Neurons patch tool and delegate access to 3rd party vendors Configure and maintain Ivanti patching policies across the estate Develop and manage reports to support compliance, risk, and operational insights Analyse deployment data to identify trends, failures, and improvement opportunities Support the end-to-end patching service, ensuring high levels of compliance and stability Work with stakeholders to provide accurate, timely enterprise reporting Investigate patching issues and recommend remediation actions Skills & Experience: Strong hands-on experience with Ivanti (Neurons or equivalent) - ESSENTIAL Solid Windows OS knowledge (desktop & server) to troubleshoot patching behaviour Ability to interpret patch deployment data and identify trends or systemic issues Experience producing enterprise-level reporting and dashboards Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
May 29, 2026
Contractor
Ivanti Administrator (Patching Analyst) Location: Warwickshire - Hybrid/Remote working options available (Candidates must be UK based) Duration: Min 6 months Rate: (Apply online only) Per Day (Inside IR35 via Umbrella) Our leading financial services client in the Midlands is seeking an experienced Ivanti Administrator to support and optimise their new enterprise patch management service. The role will focus on policy configuration, reporting, and analysing deployment data to drive service performance and reliability. Key Responsibilities: Support roll out of the Ivanti Neurons patch tool and delegate access to 3rd party vendors Configure and maintain Ivanti patching policies across the estate Develop and manage reports to support compliance, risk, and operational insights Analyse deployment data to identify trends, failures, and improvement opportunities Support the end-to-end patching service, ensuring high levels of compliance and stability Work with stakeholders to provide accurate, timely enterprise reporting Investigate patching issues and recommend remediation actions Skills & Experience: Strong hands-on experience with Ivanti (Neurons or equivalent) - ESSENTIAL Solid Windows OS knowledge (desktop & server) to troubleshoot patching behaviour Ability to interpret patch deployment data and identify trends or systemic issues Experience producing enterprise-level reporting and dashboards Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Job Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact Resolution (FCR) - Enhanced Aim to resolve as many issues in scope for FCR as possible during the initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support to clients via phone, email, and chat and other online collaboration and remote support toolsets as provisioned by the business. Diagnose and resolve hardware, software, and network issues. Escalate complex issues to second-line support or relevant departments as necessary. Customer Service Maintain a high level of customer service and professionalism. Communicate effectively with clients to understand their technical issues and provide appropriate solutions and updates during the life cycle of the incident or service request. Documentation and Reporting Document all support activities, including incident details, troubleshooting steps, and resolutions. Generate and maintain reports on incident trends, service performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email, VPN, MFA, Device performance Familiarity with common software applications and troubleshooting techniques. Client engagement with strong stakeholder management skills. Experience of working with a 3rd party in a service delivery organisation is ideal. Excellent Communication skills (verbal & written) & time and priority management Benefits include Employee Benefits Platform, Reimbursements, Bupa Cash Plan, Cycle to work Scheme, Financial Health Check, Wellbeing, Legal, Personal finance support, Employee Assistance Programme Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.
May 29, 2026
Full time
Job Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact Resolution (FCR) - Enhanced Aim to resolve as many issues in scope for FCR as possible during the initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support to clients via phone, email, and chat and other online collaboration and remote support toolsets as provisioned by the business. Diagnose and resolve hardware, software, and network issues. Escalate complex issues to second-line support or relevant departments as necessary. Customer Service Maintain a high level of customer service and professionalism. Communicate effectively with clients to understand their technical issues and provide appropriate solutions and updates during the life cycle of the incident or service request. Documentation and Reporting Document all support activities, including incident details, troubleshooting steps, and resolutions. Generate and maintain reports on incident trends, service performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email, VPN, MFA, Device performance Familiarity with common software applications and troubleshooting techniques. Client engagement with strong stakeholder management skills. Experience of working with a 3rd party in a service delivery organisation is ideal. Excellent Communication skills (verbal & written) & time and priority management Benefits include Employee Benefits Platform, Reimbursements, Bupa Cash Plan, Cycle to work Scheme, Financial Health Check, Wellbeing, Legal, Personal finance support, Employee Assistance Programme Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.
IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
May 29, 2026
Contractor
IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
1stLine Support / Service Desk Analyst / IT Support Based in Wakefield- Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! . As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
May 29, 2026
Full time
1stLine Support / Service Desk Analyst / IT Support Based in Wakefield- Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! . As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
May 28, 2026
Contractor
Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
May 28, 2026
Full time
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Community Risk and Intelligence Analyst Benefits: Salary: £39,862 - £45,091 per annum, Grade 5 Hours: Full Time - 37 hours per week, (possibility of Part-Time and Job Share) Locatio n Service Headquarters, Calcot, Reading Excelle nt annual leave allowance of 28 days, flexible working, onsite gym, parking facilities and a Local Government Pension Scheme are available This vacancy falls under eligibility criteria for the Employee Referral Scheme About the role: What are the biggest factors driving risk from fire in Berkshire? How should we target our efforts to prevent fires? What types of fire appliances do we need and where should they be? How can we continue to protect our communities from risk whilst meeting the challenges of a changing world? Can you help us answer these questions? We are looking for a Community Risk and Intelligence Analyst to support strategic decision making and help drive data and evidence-based policy and practice in Royal Berkshire Fire and Rescue Service (RBFRS). RBFRS has a reputation for excellence and investment in our employees, offering a diverse and inclusive environment and flexible working hours. About you: This is an ideal opportunity for a candidate with experience in analysing data to assess risk, incorporating spatial, temporal, environmental and person specific factors. You will have a passion for using evidence to improve public service delivery and be able to apply your specialist technical skills to a range of challenging questions in a fast-paced environment. Specifically, we are seeking individuals who have proven experience in producing scenario and predictive models to understand risk and assess planned mitigations. The key focus of this role (Key Responsibilities and Deliverables) is: Collate, maintain and analyse data using appropriate software systems, to inform strategic decision-making. Including demographic, incident and vulnerability information and internal, external and national datasets. Produce scenario and predictive models, risk maps, thematic reports and analytical products, using established tools, templates and processes. Contribute to the development of risk assessment methodologies, using statistical techniques and programming languages to exploit available data where appropriate. Work with the Community Risk and Intelligence Manager to build models of risk and mitigation. Provide analytical support to projects, evaluations or workstreams related to corporate planning, community risk, prevention, protection, or operational response deployment. Key role requirements (knowledge, skills and experience): Ability to assess requests for analysis, extract, analyse and interpret data in a structured and logical manner. Proven experience within a data, statistical, or analytical environment, including developing analytical solutions for planning or resource allocation. Experience of working effectively as part of a team and with internal and external partners, including senior stakeholders. Experience of processing data using Geographical Information Systems (GIS). Application and selection process The successful candidate will demonstrate and promote behaviours in line with the Job Profile/Person Specification and our Behaviour Competency Framework as attached . The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process. If you are interested in applying for this position, click Apply Now Please see the link to the Job Profile/Person Specification . Please ensure you address all the criteria in your application. Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check. Rechecks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Policy . For further details about the role please contact Becca Chapman, Community Risk and Intelligence Manager at (url removed) to arrange an informal discussion. If you have any queries about the application process or to discuss any adaptations or adjustments, we can make to assist you in your application or with our promotion process please contact Amanda Gavin at (url removed) or by phone (phone number removed) for an informal discussion. Please note we do not accept applications via Agencies or CVs without an accompanying application form. Closing date for applications is 09:00 hours on 26 June 2026 It is anticipated that the assessment/interview process will run week commencing 6 July 2026 The interview will consist of a competency and behavioural based interview and a role-based desktop task . Anticipated start date: July/August 2026 Please note that is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Please view our privacy notice via this link Applicant Privacy Statement Our Commitments: Royal Berkshire Fire and Rescue Service values your individuality, your diversity and your dignity. All are welcome here. Inclusion, diversity and equality are principles which guide our decisions and will be visible throughout the Service, and we will continually work to improve in these areas. We are committed to creating an inclusive culture of dignity and trust where everyone feels safe and comfortable to bring their whole self to work. Simply: The communities we serve are varied and diverse, we should be too. Applications are welcome for job-share or part time arrangements please enquire on application. All applications are considered on merit alone. We are a Disability Confident Leader if you meet the essential criteria of the role, you will be guaranteed an interview if you choose to opt into the Offer of an Interview Scheme (formerly known as the Guaranteed Interview Scheme). Royal Berkshire Fire and Rescue Service is committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment. Please view our Safer Recruitment Statement ON APPLICATION.
May 28, 2026
Full time
Community Risk and Intelligence Analyst Benefits: Salary: £39,862 - £45,091 per annum, Grade 5 Hours: Full Time - 37 hours per week, (possibility of Part-Time and Job Share) Locatio n Service Headquarters, Calcot, Reading Excelle nt annual leave allowance of 28 days, flexible working, onsite gym, parking facilities and a Local Government Pension Scheme are available This vacancy falls under eligibility criteria for the Employee Referral Scheme About the role: What are the biggest factors driving risk from fire in Berkshire? How should we target our efforts to prevent fires? What types of fire appliances do we need and where should they be? How can we continue to protect our communities from risk whilst meeting the challenges of a changing world? Can you help us answer these questions? We are looking for a Community Risk and Intelligence Analyst to support strategic decision making and help drive data and evidence-based policy and practice in Royal Berkshire Fire and Rescue Service (RBFRS). RBFRS has a reputation for excellence and investment in our employees, offering a diverse and inclusive environment and flexible working hours. About you: This is an ideal opportunity for a candidate with experience in analysing data to assess risk, incorporating spatial, temporal, environmental and person specific factors. You will have a passion for using evidence to improve public service delivery and be able to apply your specialist technical skills to a range of challenging questions in a fast-paced environment. Specifically, we are seeking individuals who have proven experience in producing scenario and predictive models to understand risk and assess planned mitigations. The key focus of this role (Key Responsibilities and Deliverables) is: Collate, maintain and analyse data using appropriate software systems, to inform strategic decision-making. Including demographic, incident and vulnerability information and internal, external and national datasets. Produce scenario and predictive models, risk maps, thematic reports and analytical products, using established tools, templates and processes. Contribute to the development of risk assessment methodologies, using statistical techniques and programming languages to exploit available data where appropriate. Work with the Community Risk and Intelligence Manager to build models of risk and mitigation. Provide analytical support to projects, evaluations or workstreams related to corporate planning, community risk, prevention, protection, or operational response deployment. Key role requirements (knowledge, skills and experience): Ability to assess requests for analysis, extract, analyse and interpret data in a structured and logical manner. Proven experience within a data, statistical, or analytical environment, including developing analytical solutions for planning or resource allocation. Experience of working effectively as part of a team and with internal and external partners, including senior stakeholders. Experience of processing data using Geographical Information Systems (GIS). Application and selection process The successful candidate will demonstrate and promote behaviours in line with the Job Profile/Person Specification and our Behaviour Competency Framework as attached . The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process. If you are interested in applying for this position, click Apply Now Please see the link to the Job Profile/Person Specification . Please ensure you address all the criteria in your application. Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check. Rechecks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Policy . For further details about the role please contact Becca Chapman, Community Risk and Intelligence Manager at (url removed) to arrange an informal discussion. If you have any queries about the application process or to discuss any adaptations or adjustments, we can make to assist you in your application or with our promotion process please contact Amanda Gavin at (url removed) or by phone (phone number removed) for an informal discussion. Please note we do not accept applications via Agencies or CVs without an accompanying application form. Closing date for applications is 09:00 hours on 26 June 2026 It is anticipated that the assessment/interview process will run week commencing 6 July 2026 The interview will consist of a competency and behavioural based interview and a role-based desktop task . Anticipated start date: July/August 2026 Please note that is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Please view our privacy notice via this link Applicant Privacy Statement Our Commitments: Royal Berkshire Fire and Rescue Service values your individuality, your diversity and your dignity. All are welcome here. Inclusion, diversity and equality are principles which guide our decisions and will be visible throughout the Service, and we will continually work to improve in these areas. We are committed to creating an inclusive culture of dignity and trust where everyone feels safe and comfortable to bring their whole self to work. Simply: The communities we serve are varied and diverse, we should be too. Applications are welcome for job-share or part time arrangements please enquire on application. All applications are considered on merit alone. We are a Disability Confident Leader if you meet the essential criteria of the role, you will be guaranteed an interview if you choose to opt into the Offer of an Interview Scheme (formerly known as the Guaranteed Interview Scheme). Royal Berkshire Fire and Rescue Service is committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment. Please view our Safer Recruitment Statement ON APPLICATION.
Service Operations EUC Analyst Salary: Up to 38,000 plus other Veolia benefits Hours: 40 hours per week Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Competitive salary and 15% bonus Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Working within DB&T lead on advising Senior members of DB&T on matters relating to EUC devices (laptops, Chrome devices, MACs, tablets, mobiles etc.). Be involved with EUC project delivery activities. Provide input into and help implement our strategy for EUC device health. Automate the common and complex tasking of the team where possible to improve both quality and our security posture. Through constant study and learning acquire skills, knowledge and recognisable qualifications in disciplines and technologies relevant to the post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices, MAC OS patching for EUC devices. Deliver application patching with programmes of work that maintains version currency. This includes Chrome device extensions and applications. Ensure the implementation and adoption of the necessary controls to maintain the health of our assets. In a continuing programme of work remediate identified security vulnerabilities within the estate and address elements related to CyberEssentials and other certifications, audit and security requirements. For identified vulnerabilities determine activities that will prevent recurrence. Build and maintain the base build images for Windows based devices including those required for application and desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action as may be required. Working alongside the Asset Management team maintain our asset inventory for EUC devices. Chromebook / Chrome device administration including applications and extensions Microsoft Active Directory management, GPOs and asset removal. Work with the Asset Management team to advise on obsolescence. What we're looking for: Essential: Scripting / knowledge (PowerShell/Python/JSON/YAML or similar). Group policy administration. Microsoft Active Directory management (e.g. OU's, GPOs). Experience of working with in-house and third party technical teams to ensure appropriate solutions are identified and implemented. Good customer facing skills. Good diagnostic skills. Proven experience of continuous service improvement. Ability to work under pressure and to agreed timescales. Able to prioritise workload. Experience working across multiple technologies and platforms. Involvement in audits and certifications. Experience with Windows 11 and Office 365 Desirable: Google Administration. Practical experience of translating complex technical issues to non-technical staff within businesses and experience of participation in multidisciplinary forums. Google user administration and management. Full driving licence. Knowledge of DesktopCentral. Knowledge of ServiceNow. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
May 28, 2026
Full time
Service Operations EUC Analyst Salary: Up to 38,000 plus other Veolia benefits Hours: 40 hours per week Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Competitive salary and 15% bonus Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Working within DB&T lead on advising Senior members of DB&T on matters relating to EUC devices (laptops, Chrome devices, MACs, tablets, mobiles etc.). Be involved with EUC project delivery activities. Provide input into and help implement our strategy for EUC device health. Automate the common and complex tasking of the team where possible to improve both quality and our security posture. Through constant study and learning acquire skills, knowledge and recognisable qualifications in disciplines and technologies relevant to the post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices, MAC OS patching for EUC devices. Deliver application patching with programmes of work that maintains version currency. This includes Chrome device extensions and applications. Ensure the implementation and adoption of the necessary controls to maintain the health of our assets. In a continuing programme of work remediate identified security vulnerabilities within the estate and address elements related to CyberEssentials and other certifications, audit and security requirements. For identified vulnerabilities determine activities that will prevent recurrence. Build and maintain the base build images for Windows based devices including those required for application and desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action as may be required. Working alongside the Asset Management team maintain our asset inventory for EUC devices. Chromebook / Chrome device administration including applications and extensions Microsoft Active Directory management, GPOs and asset removal. Work with the Asset Management team to advise on obsolescence. What we're looking for: Essential: Scripting / knowledge (PowerShell/Python/JSON/YAML or similar). Group policy administration. Microsoft Active Directory management (e.g. OU's, GPOs). Experience of working with in-house and third party technical teams to ensure appropriate solutions are identified and implemented. Good customer facing skills. Good diagnostic skills. Proven experience of continuous service improvement. Ability to work under pressure and to agreed timescales. Able to prioritise workload. Experience working across multiple technologies and platforms. Involvement in audits and certifications. Experience with Windows 11 and Office 365 Desirable: Google Administration. Practical experience of translating complex technical issues to non-technical staff within businesses and experience of participation in multidisciplinary forums. Google user administration and management. Full driving licence. Knowledge of DesktopCentral. Knowledge of ServiceNow. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15626
May 28, 2026
Contractor
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15626
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15621
May 28, 2026
Contractor
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15621
