Are you an experienced Office Manager who thrives on creating exceptional workplace experiences, driving operational excellence, and supporting senior leadership? We are seeking a highly organised, proactive, and people-focused professional to take ownership of our Central London office and play a key role in supporting the day-to-day running of the business. This is an exciting opportunity for someone looking to step into a broader, more senior position with responsibility across office operations, facilities, employee experience, onboarding, and business support. Job Title: Office Manager Location: Central London Salary: 38,000 - 43,000 per annum Contract: Full-Time, Permanent Why Join Us? We offer a fantastic benefits package designed to support your wellbeing, development, and work-life balance, including: 30 days annual leave Birthday day off Performance-related bonuses Regular social events and team celebrations Early finishes throughout the year Breakfast bar and office refreshments Annual learning and development fund Health & wellbeing platform Private healthcare Fitness and wellness allowance And much more! The Role As Office Manager, you will be responsible for ensuring the smooth and efficient operation of the office while enhancing the employee and visitor experience. Acting as a trusted support to senior leadership, you will oversee facilities management, workplace operations, supplier relationships, employee lifecycle administration, and internal events. This is a hands-on role requiring excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Office & Facilities Management Act as the primary point of contact for visitors, clients, suppliers, and deliveries, ensuring a professional and welcoming environment. Oversee the day-to-day running of the office, maintaining high standards across all workspaces and communal areas. Manage office facilities, maintenance schedules, repairs, and contractor relationships. Monitor and manage office budgets, identifying opportunities for cost savings and efficiency improvements. Oversee procurement and stock management for office supplies, refreshments, and equipment. Coordinate meeting room bookings, meeting set-up, and hospitality requirements. Operations & Business Support Manage workplace systems, access control platforms, communication tools, and office service providers. Support IT administration and liaise with external technology providers to resolve issues efficiently. Develop and maintain office policies, procedures, and operational best practices. Assist senior leadership with business administration and strategic operational projects. Prepare reports, track budgets, and provide regular updates to leadership on office performance and operational requirements. Employee Experience & People Support Lead onboarding processes, ensuring new starters receive a seamless and engaging introduction to the business. Coordinate offboarding activities and maintain accurate employee records and documentation. Support employee engagement initiatives, internal communications, and company-wide events. Assist with annual review cycles, employee check-ins, and wellbeing initiatives. Partner with internal teams to foster a positive, inclusive, and collaborative workplace culture. Events & Culture Organise internal events, team celebrations, and company gatherings. Manage gifting programmes for employees, clients, and special occasions. Contribute to employee engagement and community-focused initiatives. Champion workplace culture and help create an environment where employees can thrive. About You Proven experience in an Office Manager, Workplace Manager, Operations Coordinator, or similar role. Strong organisational and multitasking abilities with exceptional attention to detail. Experience managing budgets, suppliers, facilities, and office operations. Confident working with senior stakeholders and handling confidential information. Excellent communication and relationship-building skills. A proactive, solutions-focused approach with the ability to anticipate business needs. Passionate about creating outstanding workplace experiences and supporting a positive company culture. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 15, 2026
Full time
Are you an experienced Office Manager who thrives on creating exceptional workplace experiences, driving operational excellence, and supporting senior leadership? We are seeking a highly organised, proactive, and people-focused professional to take ownership of our Central London office and play a key role in supporting the day-to-day running of the business. This is an exciting opportunity for someone looking to step into a broader, more senior position with responsibility across office operations, facilities, employee experience, onboarding, and business support. Job Title: Office Manager Location: Central London Salary: 38,000 - 43,000 per annum Contract: Full-Time, Permanent Why Join Us? We offer a fantastic benefits package designed to support your wellbeing, development, and work-life balance, including: 30 days annual leave Birthday day off Performance-related bonuses Regular social events and team celebrations Early finishes throughout the year Breakfast bar and office refreshments Annual learning and development fund Health & wellbeing platform Private healthcare Fitness and wellness allowance And much more! The Role As Office Manager, you will be responsible for ensuring the smooth and efficient operation of the office while enhancing the employee and visitor experience. Acting as a trusted support to senior leadership, you will oversee facilities management, workplace operations, supplier relationships, employee lifecycle administration, and internal events. This is a hands-on role requiring excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Office & Facilities Management Act as the primary point of contact for visitors, clients, suppliers, and deliveries, ensuring a professional and welcoming environment. Oversee the day-to-day running of the office, maintaining high standards across all workspaces and communal areas. Manage office facilities, maintenance schedules, repairs, and contractor relationships. Monitor and manage office budgets, identifying opportunities for cost savings and efficiency improvements. Oversee procurement and stock management for office supplies, refreshments, and equipment. Coordinate meeting room bookings, meeting set-up, and hospitality requirements. Operations & Business Support Manage workplace systems, access control platforms, communication tools, and office service providers. Support IT administration and liaise with external technology providers to resolve issues efficiently. Develop and maintain office policies, procedures, and operational best practices. Assist senior leadership with business administration and strategic operational projects. Prepare reports, track budgets, and provide regular updates to leadership on office performance and operational requirements. Employee Experience & People Support Lead onboarding processes, ensuring new starters receive a seamless and engaging introduction to the business. Coordinate offboarding activities and maintain accurate employee records and documentation. Support employee engagement initiatives, internal communications, and company-wide events. Assist with annual review cycles, employee check-ins, and wellbeing initiatives. Partner with internal teams to foster a positive, inclusive, and collaborative workplace culture. Events & Culture Organise internal events, team celebrations, and company gatherings. Manage gifting programmes for employees, clients, and special occasions. Contribute to employee engagement and community-focused initiatives. Champion workplace culture and help create an environment where employees can thrive. About You Proven experience in an Office Manager, Workplace Manager, Operations Coordinator, or similar role. Strong organisational and multitasking abilities with exceptional attention to detail. Experience managing budgets, suppliers, facilities, and office operations. Confident working with senior stakeholders and handling confidential information. Excellent communication and relationship-building skills. A proactive, solutions-focused approach with the ability to anticipate business needs. Passionate about creating outstanding workplace experiences and supporting a positive company culture. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Regulatory & Quality Manager (Medical Devices) About the company We are a rapidly growing consumer goods company with an established portfolio of Class I medical devices , cosmetics, general products, toys and food supplements. As we scale, we're strengthening our regulatory and quality capabilities to support continued success and innovation. This is an exciting opportunity for an experienced professional to shape and embed a culture of compliance , designing and leading systems, processes, and teams that ensure our products meet the highest standards of safety and performance. Role purpose To lead, develop, and maintain the company's regulatory and quality management systems in alignment with ISO 13485 and 21 CFR 820 , ensuring the continued compliance of the company's Class I medical device portfolio across geographies. This role combines strategic regulatory leadership , hands on quality system management , and people development , driving excellence in product compliance, market access, and post-market performance. The successful candidate will build and inspire a high-performing, distributed team while shaping a proactive, values driven culture of quality and compliance across the organisation. Key Responsibilities Quality Management System (QMS) Embed QMS to achieve and sustain compliance with ISO 13485 and 21 CFR Part 820. Lead the implementation and continuous improvement of a digital EQMS solution. Oversee document control, CAPA, supplier management, change control, complaints, and risk management processes. Prepare for and lead internal and external audits, ensuring year-round audit readiness. Promote a "right first time" quality mindset across teams. Regulatory Affairs Maintain compliance and technical documentation for the company's Class I medical device portfolio. Lead regulatory submissions, renewals, and notifications for relevant markets. Act as the main point of contact for competent authorities, notified bodies, and regulatory partners. Stay current with evolving regulations (EU MDR, UK MDR, FDA, etc.) and proactively adapt internal systems. Oversee vigilance and post-market surveillance activities, driving timely investigation and resolution. Leadership & People Development Lead, mentor, and develop a small and remote team of quality and regulatory professionals. Establish clear goals, provide coaching, and foster an environment of accountability, collaboration, and growth. Promote continuous learning and professional development within the team. Influence stakeholders across R&D, Operations, Supply Chain, and Commercial to embed compliance principles early in the product lifecycle. Act as a trusted advisor to senior management on quality and regulatory matters. Qualifications & Requirements Degree in a scientific, engineering, or regulatory discipline (or equivalent experience). 7+ years' experience in regulatory and/or quality roles within the medical device industry , ideally including Class I devices . Demonstrated experience implementing or improving QMS frameworks to ISO 13485 and/or 21 CFR 820. Experience managing teams including coaching and developing remote or hybrid team members. Solid knowledge of risk management (ISO 14971), post-market surveillance, and audit management. Excellent written and verbal communication skills. Desirable but not essential: experience in general products, toys and/or food supplements Key Attributes Strategic, hands-on leader with a collaborative and empowering management style. Skilled communicator who can build alignment and motivate dispersed teams. Commercially aware, with a pragmatic approach to compliance. Passionate about developing people and embedding a strong, values-driven quality culture. Work Environment & Benefits Competitive salary and performance based incentives. Comprehensive insurance. Pension scheme with employer contributions. Hybrid work option Monday, Wednesday, Thursday in Office, rest Remote . Inclusive and dynamic work culture with opportunities for career growth. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jun 15, 2026
Full time
Regulatory & Quality Manager (Medical Devices) About the company We are a rapidly growing consumer goods company with an established portfolio of Class I medical devices , cosmetics, general products, toys and food supplements. As we scale, we're strengthening our regulatory and quality capabilities to support continued success and innovation. This is an exciting opportunity for an experienced professional to shape and embed a culture of compliance , designing and leading systems, processes, and teams that ensure our products meet the highest standards of safety and performance. Role purpose To lead, develop, and maintain the company's regulatory and quality management systems in alignment with ISO 13485 and 21 CFR 820 , ensuring the continued compliance of the company's Class I medical device portfolio across geographies. This role combines strategic regulatory leadership , hands on quality system management , and people development , driving excellence in product compliance, market access, and post-market performance. The successful candidate will build and inspire a high-performing, distributed team while shaping a proactive, values driven culture of quality and compliance across the organisation. Key Responsibilities Quality Management System (QMS) Embed QMS to achieve and sustain compliance with ISO 13485 and 21 CFR Part 820. Lead the implementation and continuous improvement of a digital EQMS solution. Oversee document control, CAPA, supplier management, change control, complaints, and risk management processes. Prepare for and lead internal and external audits, ensuring year-round audit readiness. Promote a "right first time" quality mindset across teams. Regulatory Affairs Maintain compliance and technical documentation for the company's Class I medical device portfolio. Lead regulatory submissions, renewals, and notifications for relevant markets. Act as the main point of contact for competent authorities, notified bodies, and regulatory partners. Stay current with evolving regulations (EU MDR, UK MDR, FDA, etc.) and proactively adapt internal systems. Oversee vigilance and post-market surveillance activities, driving timely investigation and resolution. Leadership & People Development Lead, mentor, and develop a small and remote team of quality and regulatory professionals. Establish clear goals, provide coaching, and foster an environment of accountability, collaboration, and growth. Promote continuous learning and professional development within the team. Influence stakeholders across R&D, Operations, Supply Chain, and Commercial to embed compliance principles early in the product lifecycle. Act as a trusted advisor to senior management on quality and regulatory matters. Qualifications & Requirements Degree in a scientific, engineering, or regulatory discipline (or equivalent experience). 7+ years' experience in regulatory and/or quality roles within the medical device industry , ideally including Class I devices . Demonstrated experience implementing or improving QMS frameworks to ISO 13485 and/or 21 CFR 820. Experience managing teams including coaching and developing remote or hybrid team members. Solid knowledge of risk management (ISO 14971), post-market surveillance, and audit management. Excellent written and verbal communication skills. Desirable but not essential: experience in general products, toys and/or food supplements Key Attributes Strategic, hands-on leader with a collaborative and empowering management style. Skilled communicator who can build alignment and motivate dispersed teams. Commercially aware, with a pragmatic approach to compliance. Passionate about developing people and embedding a strong, values-driven quality culture. Work Environment & Benefits Competitive salary and performance based incentives. Comprehensive insurance. Pension scheme with employer contributions. Hybrid work option Monday, Wednesday, Thursday in Office, rest Remote . Inclusive and dynamic work culture with opportunities for career growth. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Construction Project Manager opportunity for national leisure club Your new company You will be working for one of the fastest growing national leisure clubs.Their estate spans both large-scale external canopy schemes and internal warehouse conversions, they are scaling rapidly across the UK.To support this growth, they are bringing their project management function fully in-house. This is a pivotal hire that will sit at the heart of their development programme and play a defining role in how the leisure club scales. Your new role You will take full ownership of delivering the leisure club's venues end-to-end - from initial site identification through to opening day. Acting as the central point of accountability, you will work closely with the Director of Property, external design and build partners, consultants, and the operations team to ensure each scheme is delivered on time, on budget, and to the required standard.This role requires strong commercial acumen. You must be confident analysing cost plans, challenging contractor pricing, identifying inflated variations, and protecting the clubs financial interests throughout the lifecycle of each project. While not a Quantity Surveyor, you will be expected to operate with commercial awareness and discipline at every stage. Key ResponsibilitiesSite Inception & Feasibility Partner with the Director of Property from day one to define briefs and establish scheme requirements before costs are committedProduce initial feasibility layouts, including court configurations, clubhouse placement, and key spatial planning, to support early site viability assessmentsReview and challenge feasibility cost plans alongside the independent QS, identifying inconsistencies or risksCarry out early-stage risk assessments to minimise abortive spendMaintain a live pipeline tracker across all active and prospective sitesPlanning & Design CoordinationManage planning activity across all schemes, ensuring submissions, approvals, and condition discharges remain on programmeAct as the primary liaison between the club and external consultants, driving responsiveness and eliminating bottlenecksTrack planning milestones and proactively escalate risks to programme deliveryReview design outputs to ensure alignment with brief, budget, and operational requirements, challenging unnecessary complexity or costCoordinate landlord approvals, including licences to alter, ensuring timelines are metProcurement & Contract ManagementLead all contractor and consultant appointments from a client-side perspectiveOversee contract management across schemes, scrutinising payment applications prior to approvalProcure and manage specialist suppliers, including courts, security systems, AV, FF&E, surfaces, signage, and operational equipmentEvaluate and benchmark supplier pricing, negotiating commercially advantageous termsWork with insurance brokers to ensure appropriate coverage is in placeEnforce robust change control, ensuring all variations are costed and agreed before instructionProgramme & DeliveryOwn and manage the master programme for each scheme, with clear milestones and accountabilityChair regular progress meetings and provide clear, accurate reporting to HQIdentify and mitigate programme risks early to avoid delaysManage the transition from practical completion through to operational readinessEnsure utilities are procured and delivered in line with programme requirementsCommercial OversightWork closely with finance to manage payment schedules in line with programme deliveryFlag disputes or cash flow risks proactivelyMaintain accurate cost-to-complete forecasts and regularly report on financial performanceReview valuations and payment applications against progress and scopeTrack budget performance, providing clear variance reporting with recommended actionsSupport final account negotiations alongside the QSChallenge scope creep and cost escalation at sourceHandover & CloseoutLead practical completion across all schemesManage snagging through to full resolutionEnsure a seamless handover to operations, with venues fully ready to tradeCompile and maintain all project documentation, including O&M manuals, warranties, and compliance records What you'll need to succeed Proven track record delivering leisure, hospitality, or retail construction or fit-out projects - including both ground-up builds and warehouse/industrial conversionsDemonstrable commercial awareness: able to read a cost plan, challenge a contractor's numbers, and manage a budget with confidence - without being a qualified QSStrong experience managing D&B contractors and fit-out contractors as the client-side PMConfident coordinating multidisciplinary teams of external consultants - architects, planning consultants, building control - keeping them aligned and on programme without doing their job for themAbility to produce basic site feasibility schematics to support early-stage site assessmentAbility to manage construction programmes confidentlyExcellent supplier and contractor management skills including direct procurement of FF&E and specialist packagesStrong communicator - able to give clear, concise programme and cost updates to senior stakeholdersHighly organised, self-sufficient, and comfortable managing multiple schemes concurrentlyA natural pushback instinct - you spot when something isn't right and you say so, constructively What you'll get in return Salary £70,000Flexible hybrid working- 1 office day per week, 2 days on the road for site visits and 2 days wfh per week Holidays Pension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please conta ct us for a confidential discussion about your career.
Jun 15, 2026
Full time
Construction Project Manager opportunity for national leisure club Your new company You will be working for one of the fastest growing national leisure clubs.Their estate spans both large-scale external canopy schemes and internal warehouse conversions, they are scaling rapidly across the UK.To support this growth, they are bringing their project management function fully in-house. This is a pivotal hire that will sit at the heart of their development programme and play a defining role in how the leisure club scales. Your new role You will take full ownership of delivering the leisure club's venues end-to-end - from initial site identification through to opening day. Acting as the central point of accountability, you will work closely with the Director of Property, external design and build partners, consultants, and the operations team to ensure each scheme is delivered on time, on budget, and to the required standard.This role requires strong commercial acumen. You must be confident analysing cost plans, challenging contractor pricing, identifying inflated variations, and protecting the clubs financial interests throughout the lifecycle of each project. While not a Quantity Surveyor, you will be expected to operate with commercial awareness and discipline at every stage. Key ResponsibilitiesSite Inception & Feasibility Partner with the Director of Property from day one to define briefs and establish scheme requirements before costs are committedProduce initial feasibility layouts, including court configurations, clubhouse placement, and key spatial planning, to support early site viability assessmentsReview and challenge feasibility cost plans alongside the independent QS, identifying inconsistencies or risksCarry out early-stage risk assessments to minimise abortive spendMaintain a live pipeline tracker across all active and prospective sitesPlanning & Design CoordinationManage planning activity across all schemes, ensuring submissions, approvals, and condition discharges remain on programmeAct as the primary liaison between the club and external consultants, driving responsiveness and eliminating bottlenecksTrack planning milestones and proactively escalate risks to programme deliveryReview design outputs to ensure alignment with brief, budget, and operational requirements, challenging unnecessary complexity or costCoordinate landlord approvals, including licences to alter, ensuring timelines are metProcurement & Contract ManagementLead all contractor and consultant appointments from a client-side perspectiveOversee contract management across schemes, scrutinising payment applications prior to approvalProcure and manage specialist suppliers, including courts, security systems, AV, FF&E, surfaces, signage, and operational equipmentEvaluate and benchmark supplier pricing, negotiating commercially advantageous termsWork with insurance brokers to ensure appropriate coverage is in placeEnforce robust change control, ensuring all variations are costed and agreed before instructionProgramme & DeliveryOwn and manage the master programme for each scheme, with clear milestones and accountabilityChair regular progress meetings and provide clear, accurate reporting to HQIdentify and mitigate programme risks early to avoid delaysManage the transition from practical completion through to operational readinessEnsure utilities are procured and delivered in line with programme requirementsCommercial OversightWork closely with finance to manage payment schedules in line with programme deliveryFlag disputes or cash flow risks proactivelyMaintain accurate cost-to-complete forecasts and regularly report on financial performanceReview valuations and payment applications against progress and scopeTrack budget performance, providing clear variance reporting with recommended actionsSupport final account negotiations alongside the QSChallenge scope creep and cost escalation at sourceHandover & CloseoutLead practical completion across all schemesManage snagging through to full resolutionEnsure a seamless handover to operations, with venues fully ready to tradeCompile and maintain all project documentation, including O&M manuals, warranties, and compliance records What you'll need to succeed Proven track record delivering leisure, hospitality, or retail construction or fit-out projects - including both ground-up builds and warehouse/industrial conversionsDemonstrable commercial awareness: able to read a cost plan, challenge a contractor's numbers, and manage a budget with confidence - without being a qualified QSStrong experience managing D&B contractors and fit-out contractors as the client-side PMConfident coordinating multidisciplinary teams of external consultants - architects, planning consultants, building control - keeping them aligned and on programme without doing their job for themAbility to produce basic site feasibility schematics to support early-stage site assessmentAbility to manage construction programmes confidentlyExcellent supplier and contractor management skills including direct procurement of FF&E and specialist packagesStrong communicator - able to give clear, concise programme and cost updates to senior stakeholdersHighly organised, self-sufficient, and comfortable managing multiple schemes concurrentlyA natural pushback instinct - you spot when something isn't right and you say so, constructively What you'll get in return Salary £70,000Flexible hybrid working- 1 office day per week, 2 days on the road for site visits and 2 days wfh per week Holidays Pension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please conta ct us for a confidential discussion about your career.
Job title: Collections Operations Manager Reports to: COO Department: Collections Location: Windsor Employment Type: Full-Time office based Salary: 60k Role Purpose The Collections Operations Manager will be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls. The role will manage the day-to-day running of post-funding operations, ensuring customers receive appropriate support while improving collections outcomes, reducing potential bad debt, and maintaining compliance with FCA requirements and company policies. Key responsibilities include overseeing collections and arrears processes, improving recovery performance, monitoring portfolio risk, implementing operational controls, and driving continuous process improvements. The role will also be responsible for developing a positive team culture, supporting staff performance and development, and ensuring a high level of customer service. Working closely with internal stakeholders, the Collections Operations Manager will help improve operational efficiency, customer outcomes, and overall portfolio performance. This role complements the Head of Operations, who is primarily focused on new business originations and pre-funding activities, by taking ownership of all post-funding operational and collections activities. Key Responsibilities Collections Operations Management Customer Account Servicing Operational Controls & Compliance Process Improvement Performance Monitoring & Reporting Team Leadership Stakeholder Management Skills & Experience Required 5-7+ years' experience in collections, loan servicing, or lending operations. Experience managing post-funding customer operations within a lending, consumer finance, SME lending, or fintech environment. Strong understanding of collections processes and arrears management. Knowledge of regulatory requirements relating to collections and customer treatment. Experience creating and improving operational processes. Strong analytical and reporting capabilities. Excellent stakeholder management skills. Proficiency with CRM, collections, and loan management systems. Experience managing outsourced collections partners. Experience implementing collections technology or workflow automation. Experience within regulated lending environments. Team leadership experience.
Jun 15, 2026
Full time
Job title: Collections Operations Manager Reports to: COO Department: Collections Location: Windsor Employment Type: Full-Time office based Salary: 60k Role Purpose The Collections Operations Manager will be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls. The role will manage the day-to-day running of post-funding operations, ensuring customers receive appropriate support while improving collections outcomes, reducing potential bad debt, and maintaining compliance with FCA requirements and company policies. Key responsibilities include overseeing collections and arrears processes, improving recovery performance, monitoring portfolio risk, implementing operational controls, and driving continuous process improvements. The role will also be responsible for developing a positive team culture, supporting staff performance and development, and ensuring a high level of customer service. Working closely with internal stakeholders, the Collections Operations Manager will help improve operational efficiency, customer outcomes, and overall portfolio performance. This role complements the Head of Operations, who is primarily focused on new business originations and pre-funding activities, by taking ownership of all post-funding operational and collections activities. Key Responsibilities Collections Operations Management Customer Account Servicing Operational Controls & Compliance Process Improvement Performance Monitoring & Reporting Team Leadership Stakeholder Management Skills & Experience Required 5-7+ years' experience in collections, loan servicing, or lending operations. Experience managing post-funding customer operations within a lending, consumer finance, SME lending, or fintech environment. Strong understanding of collections processes and arrears management. Knowledge of regulatory requirements relating to collections and customer treatment. Experience creating and improving operational processes. Strong analytical and reporting capabilities. Excellent stakeholder management skills. Proficiency with CRM, collections, and loan management systems. Experience managing outsourced collections partners. Experience implementing collections technology or workflow automation. Experience within regulated lending environments. Team leadership experience.
Customer Service Advisor 4 on - 4 off Shift Rotation Stoke on Trent £28,000 per annum An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. This role is working a 40-hour week on a 4 on / 4 off shift rotation. Once fully trained you will be working from home but please note that all training has to be done in person, on site Monday - Friday. Key Responsibilities Respond to all incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to arrange site visits, repairs, and raise purchase orders, as necessary. Proactively monitor and follow up on open tasks to ensure timely resolution and compliance with service level agreements. Maintain accurate and up-to-date information on internal databases. Manage a designated client portfolio, ensuring operational and financial protocols are followed. Assist in the onboarding of new suppliers and contractors by completing necessary administrative tasks. Foster positive relationships with clients, contractors, and site personnel to support a high standard of service delivery. Provide administrative assistance to mobile facilities managers as required. Perform general filing duties and ensure records are well organized and accessible. Conduct any additional tasks as directed by management. Desired Skills and Experience Proficient in Microsoft Office (Word, Excel, PowerPoint). Excellent verbal and written communication. Strong organizational skills with the ability to multitask effectively. Proven time management and ability to meet deadlines under pressure. Strong customer focus with a proactive and professional approach. Minimum of 1 years' experience in a help desk or service desk environment is preferred. Previous experience in a customer-facing role is essential. This is a fantastic opportunity to join a dynamic team within a forward-thinking service organisation. You will work in a collaborative environment where your contribution directly supports the delivery of essential services to clients across a variety of sectors. If you're ready to take the next step in your customer service career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process. Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.
Jun 15, 2026
Full time
Customer Service Advisor 4 on - 4 off Shift Rotation Stoke on Trent £28,000 per annum An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. This role is working a 40-hour week on a 4 on / 4 off shift rotation. Once fully trained you will be working from home but please note that all training has to be done in person, on site Monday - Friday. Key Responsibilities Respond to all incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to arrange site visits, repairs, and raise purchase orders, as necessary. Proactively monitor and follow up on open tasks to ensure timely resolution and compliance with service level agreements. Maintain accurate and up-to-date information on internal databases. Manage a designated client portfolio, ensuring operational and financial protocols are followed. Assist in the onboarding of new suppliers and contractors by completing necessary administrative tasks. Foster positive relationships with clients, contractors, and site personnel to support a high standard of service delivery. Provide administrative assistance to mobile facilities managers as required. Perform general filing duties and ensure records are well organized and accessible. Conduct any additional tasks as directed by management. Desired Skills and Experience Proficient in Microsoft Office (Word, Excel, PowerPoint). Excellent verbal and written communication. Strong organizational skills with the ability to multitask effectively. Proven time management and ability to meet deadlines under pressure. Strong customer focus with a proactive and professional approach. Minimum of 1 years' experience in a help desk or service desk environment is preferred. Previous experience in a customer-facing role is essential. This is a fantastic opportunity to join a dynamic team within a forward-thinking service organisation. You will work in a collaborative environment where your contribution directly supports the delivery of essential services to clients across a variety of sectors. If you're ready to take the next step in your customer service career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process. Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We're looking for an experienced automation product manager to shape the future of marketing automation for Sky Business. This role combines strategic leadership with hands-on delivery, managing our Marketing Cloud Engagement platform and driving initiatives that improve efficiency, scalability, and customer experience. You'll act as the subject matter expert for automation best practices, lead our roadmap, and partner with agencies and internal teams to deliver value across all prospect and customer segments. What you'll do: Own the product vision and roadmap for Marketing Cloud Engagement, prioritising optimisations, new capabilities, integrations, and emerging features/tools to deliver measurable business impact and enhanced customer experience. Lead automation initiatives end-to-end, from gathering requirements with Sales and Marketing to hands-on process design and implementation within Marketing Cloud Engagement. Act as the subject-matter expert on marketing automation best practices, defining funnel stages, lead management and handoff with Sales Ops, nurture strategies, segmentation, scoring, reporting frameworks, and the Sales Cloud-Marketing Cloud data model. Manage and govern platform delivery and operations, including day-to-day oversight of third-party automation agencies, clear briefing and prioritisation, quality assurance, platform governance, change management, access and permission control, data hygiene, compliance, and audit readiness. Establish scalable operating models and governance frameworks, documenting campaign execution processes, approval workflows, platform usage standards, and monitoring adoption and performance to identify optimisation opportunities. Drive continuous improvement and stakeholder alignment, setting KPIs, analysing performance to demonstrate value, embedding a test-and-learn culture, gathering feedback, communicating roadmap progress, and acting as a trusted advisor on automation strategy and governance. What you'll bring: Proven experience with Salesforce Marketing Cloud Engagement and marketing automation strategy. Salesforce Marketing Cloud Engagement certified, demonstrating validated expertise in enterprise-grade marketing automation platforms. Strong understanding of product management principles, including road mapping, prioritisation, and stakeholder engagement. Hands-on experience building and configuring solutions in Marketing Cloud. Expertise in funnel strategy, lead management, nurture design, and campaign reporting. Familiarity with data governance, GDPR, PECR, and privacy-by-design principles. Excellent project management skills and ability to manage third-party agencies effectively. Strong analytical and problem-solving skills with a strategic mindset. Ability to communicate complex concepts clearly to technical and non-technical stakeholders. Team overview: Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jun 15, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We're looking for an experienced automation product manager to shape the future of marketing automation for Sky Business. This role combines strategic leadership with hands-on delivery, managing our Marketing Cloud Engagement platform and driving initiatives that improve efficiency, scalability, and customer experience. You'll act as the subject matter expert for automation best practices, lead our roadmap, and partner with agencies and internal teams to deliver value across all prospect and customer segments. What you'll do: Own the product vision and roadmap for Marketing Cloud Engagement, prioritising optimisations, new capabilities, integrations, and emerging features/tools to deliver measurable business impact and enhanced customer experience. Lead automation initiatives end-to-end, from gathering requirements with Sales and Marketing to hands-on process design and implementation within Marketing Cloud Engagement. Act as the subject-matter expert on marketing automation best practices, defining funnel stages, lead management and handoff with Sales Ops, nurture strategies, segmentation, scoring, reporting frameworks, and the Sales Cloud-Marketing Cloud data model. Manage and govern platform delivery and operations, including day-to-day oversight of third-party automation agencies, clear briefing and prioritisation, quality assurance, platform governance, change management, access and permission control, data hygiene, compliance, and audit readiness. Establish scalable operating models and governance frameworks, documenting campaign execution processes, approval workflows, platform usage standards, and monitoring adoption and performance to identify optimisation opportunities. Drive continuous improvement and stakeholder alignment, setting KPIs, analysing performance to demonstrate value, embedding a test-and-learn culture, gathering feedback, communicating roadmap progress, and acting as a trusted advisor on automation strategy and governance. What you'll bring: Proven experience with Salesforce Marketing Cloud Engagement and marketing automation strategy. Salesforce Marketing Cloud Engagement certified, demonstrating validated expertise in enterprise-grade marketing automation platforms. Strong understanding of product management principles, including road mapping, prioritisation, and stakeholder engagement. Hands-on experience building and configuring solutions in Marketing Cloud. Expertise in funnel strategy, lead management, nurture design, and campaign reporting. Familiarity with data governance, GDPR, PECR, and privacy-by-design principles. Excellent project management skills and ability to manage third-party agencies effectively. Strong analytical and problem-solving skills with a strategic mindset. Ability to communicate complex concepts clearly to technical and non-technical stakeholders. Team overview: Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehensive graduate programme designed to cultivate the next generation of sales leaders and managers. About the Company The company you'll be joining recognises the importance of nurturing talent and building a strong succession plan. Their graduate sales & business management trainee programme was established over a decade ago to bring in bright and ambitious graduates who are eager to learn about business operations. They seek individuals who are money-motivated and aspire to become effective salespeople and future managers. Graduate Training Programme: First 6 months Develop a core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing. Get hands-on with the vast product range and learn about different manufacturers and the electrical distribution industry. Start building relationships, making deals and advising customers face-to-face over the trade counter e.g. electricians, contractors and tradespeople. Begin your formal sales training course and network with other Graduate Trainees. Complete workbook assessments to underpin your learning and development and receive financial incentives for each one passed to a required standard. 6-12 months Move to internal sales account management, engaging with business customers over the phone e.g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new trading accounts. 12 months and beyond Progress to a diverse business-to-business field sales management position, with increased earning potential and bigger bonuses. Travel locally in your company car, meeting clients, discussing projects, and arranging social activities. Work towards running your own business in the group, learning about staff management, purchasing, profit and loss, etc. The business operates in a decentralised manner, allowing local managers to make informed decisions that drive the business forward. Apply Today to Find Out More If you're ready to kick-start your career in a company that values innovation, autonomy, and career development, this is the graduate program for you. We seek graduates who are money-motivated, relationship builders, competitive, and driven. If you have a passion for sales and the ability to build lasting relationships, apply today! Please note, a full UK driving licence is required for this role.
Jun 15, 2026
Full time
Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehensive graduate programme designed to cultivate the next generation of sales leaders and managers. About the Company The company you'll be joining recognises the importance of nurturing talent and building a strong succession plan. Their graduate sales & business management trainee programme was established over a decade ago to bring in bright and ambitious graduates who are eager to learn about business operations. They seek individuals who are money-motivated and aspire to become effective salespeople and future managers. Graduate Training Programme: First 6 months Develop a core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing. Get hands-on with the vast product range and learn about different manufacturers and the electrical distribution industry. Start building relationships, making deals and advising customers face-to-face over the trade counter e.g. electricians, contractors and tradespeople. Begin your formal sales training course and network with other Graduate Trainees. Complete workbook assessments to underpin your learning and development and receive financial incentives for each one passed to a required standard. 6-12 months Move to internal sales account management, engaging with business customers over the phone e.g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new trading accounts. 12 months and beyond Progress to a diverse business-to-business field sales management position, with increased earning potential and bigger bonuses. Travel locally in your company car, meeting clients, discussing projects, and arranging social activities. Work towards running your own business in the group, learning about staff management, purchasing, profit and loss, etc. The business operates in a decentralised manner, allowing local managers to make informed decisions that drive the business forward. Apply Today to Find Out More If you're ready to kick-start your career in a company that values innovation, autonomy, and career development, this is the graduate program for you. We seek graduates who are money-motivated, relationship builders, competitive, and driven. If you have a passion for sales and the ability to build lasting relationships, apply today! Please note, a full UK driving licence is required for this role.
Vacancy Ref: EM0473 Industry: Renewables Role: Office Manager Location: Hastings Hours: Monday to Friday 8am - 5pm Overview: Our client, who are a well-established Renewables specialist, are looking to recruit an Office Manager to join their business in Hastings. We're seeking someone who is experienced in the renewables industry and possesses good people skills. Package/benefits: Negotiable salary, dependant on experience Bonus scheme Company Car 23 days holidays + BH Healthcare (after probation0 Pension scheme Free on-site parking No weekend hours Responsibilities: Oversee and support a team of approximately 5 office-based staff Act as the main point of contact for internal office queries Coordinate office resources, facilities, and supplier relationships to ensure a well-organised working environment Oversee the day-to-day operations of a busy office environment Monitor and improve administrative processes, implementing efficiencies where appropriate Ensure high standards of customer service and professionalism are maintained across all office functions Foster a positive, collaborative, and proactive office culture Skills/Experience: Renewables product knowledge Driving Licence People management skills Confident communicator with strong interpersonal skills Excellent organisational and multitasking abilities If you feel you have the relevant experience and would like to be considered for this opportunity, don't hesitate - apply today! All applications are dealt with in the strictest of confidence. Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website.
Jun 15, 2026
Full time
Vacancy Ref: EM0473 Industry: Renewables Role: Office Manager Location: Hastings Hours: Monday to Friday 8am - 5pm Overview: Our client, who are a well-established Renewables specialist, are looking to recruit an Office Manager to join their business in Hastings. We're seeking someone who is experienced in the renewables industry and possesses good people skills. Package/benefits: Negotiable salary, dependant on experience Bonus scheme Company Car 23 days holidays + BH Healthcare (after probation0 Pension scheme Free on-site parking No weekend hours Responsibilities: Oversee and support a team of approximately 5 office-based staff Act as the main point of contact for internal office queries Coordinate office resources, facilities, and supplier relationships to ensure a well-organised working environment Oversee the day-to-day operations of a busy office environment Monitor and improve administrative processes, implementing efficiencies where appropriate Ensure high standards of customer service and professionalism are maintained across all office functions Foster a positive, collaborative, and proactive office culture Skills/Experience: Renewables product knowledge Driving Licence People management skills Confident communicator with strong interpersonal skills Excellent organisational and multitasking abilities If you feel you have the relevant experience and would like to be considered for this opportunity, don't hesitate - apply today! All applications are dealt with in the strictest of confidence. Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website.
Quality Manager Aerospace Manufacturing St Asaph We're supporting a specialist aerospace manufacturer in the search for a Quality & Continuous Improvement Manager to lead quality strategy, compliance, and operational improvement across a precision engineering environment. This role will take ownership of the Quality Management System, customer quality performance, audit management, and continuous improvement initiatives across the business. You'll work closely with operations and engineering teams to drive process capability, reduce waste, and improve overall manufacturing performance. Key Responsibilities Lead and develop the site quality function Maintain and improve the QMS in line with AS9100 and customer requirements Lead internal, external, and customer audits Drive Lean and continuous improvement initiatives Manage root cause investigations and corrective actions Oversee supplier quality and process compliance Develop quality KPIs and performance metrics Support new product introduction and operational readiness Requirements Strong background within aerospace manufacturing or precision engineering Experience leading quality within a regulated manufacturing environment Strong knowledge of AS9100 and quality systems Experience driving continuous improvement programmes Excellent problem solving and leadership capability This is an excellent opportunity to join a growing manufacturing business in a highly visible leadership role with genuine influence across operations and quality performance.
Jun 15, 2026
Full time
Quality Manager Aerospace Manufacturing St Asaph We're supporting a specialist aerospace manufacturer in the search for a Quality & Continuous Improvement Manager to lead quality strategy, compliance, and operational improvement across a precision engineering environment. This role will take ownership of the Quality Management System, customer quality performance, audit management, and continuous improvement initiatives across the business. You'll work closely with operations and engineering teams to drive process capability, reduce waste, and improve overall manufacturing performance. Key Responsibilities Lead and develop the site quality function Maintain and improve the QMS in line with AS9100 and customer requirements Lead internal, external, and customer audits Drive Lean and continuous improvement initiatives Manage root cause investigations and corrective actions Oversee supplier quality and process compliance Develop quality KPIs and performance metrics Support new product introduction and operational readiness Requirements Strong background within aerospace manufacturing or precision engineering Experience leading quality within a regulated manufacturing environment Strong knowledge of AS9100 and quality systems Experience driving continuous improvement programmes Excellent problem solving and leadership capability This is an excellent opportunity to join a growing manufacturing business in a highly visible leadership role with genuine influence across operations and quality performance.
Contract Opportunity - Program Manager Location: Fareham, Hampshire PAYE Only: Daily Rate DOE About Our Client Our client operates an established aerospace manufacturing business in Fareham, Hampshire and is a recognised global leader in aerospace fuel systems. Our client is a premier supplier of fully integrated fuel systems for both fixed-wing and rotary aircraft. The location is supported by extensive fuel and air system test facilities, enabling comprehensive validation across a broad range of operating conditions and fuel types. The Role Our client's Aerospace division within Fuel and Motion Control Systems is seeking an experienced Lead Customer Program Manager on a contract basis. The role is responsible for leading site or business unit program management activities and Integrated Product Teams (IPTs). The focus is on delivering high levels of customer satisfaction, driving continuous improvement, and ensuring full lifecycle financial performance. This includes ownership of customer programs, contracts, and commercial relationships. Key Responsibilities Act as the primary customer interface for the program, site, or business unit Improve organisational responsiveness to customer requirements Communicate and manage customer expectations and contractual commitments internally Own Profit and Loss responsibility for New Product Development programs and projects Ensure delivery against technical, schedule, cost, and quality commitments Lead Integrated Product Teams and champion best-practice program management processes Drive issue resolution through collaborative team engagement and coaching Provide leadership in a matrix environment across assigned project teams Coordinate program reviews and publish program metrics and performance reports Track earned value, quality, technical performance, and delivery across all PROLaunch phases Integrate and manage program risks, requirements, and interdependencies Manage customer contracts, pricing, terms and conditions, and contractual flow-down Develop and negotiate pricing and contract strategies Ensure robust change management processes are applied Provide regular program updates on milestones, risks, and high-impact issues Support the development of new business proposals and execution of overall program plans Qualifications Essential Bachelor's degree from an accredited institution Minimum of 5 years' experience in Aerospace Program Management, Engineering, Customer Service, or Operations Preferred Degree in Engineering (Mechanical, Electrical, Industrial, or Aerospace), IT, Business, or Management MBA with engineering experience Skills and Experience Strong grounding in project management methodologies, tools, and processes Excellent verbal and written communication skills, with the ability to present to senior leadership and customers Strong analytical skills and commercial awareness Proven knowledge of the aerospace industry Leadership capability within Integrated Product Teams Experience managing programs involving complex systems or subsystems Experience with moderate to high customer risk and Non-Recurring Engineering budgets Experience delivering incremental revenue growth programs Ability to operate effectively in diverse, global, and multicultural environments Experience influencing senior leadership and providing actionable recommendations Strong background in aerospace NPI programs Additional Information Candidates must be legally authorised to work in the United Kingdom without current or future sponsorship The successful applicant will be in contact with US ITAR-controlled technology, goods, and information. As a condition of engagement, additional screening may be required as part of the onboarding process
Jun 15, 2026
Contractor
Contract Opportunity - Program Manager Location: Fareham, Hampshire PAYE Only: Daily Rate DOE About Our Client Our client operates an established aerospace manufacturing business in Fareham, Hampshire and is a recognised global leader in aerospace fuel systems. Our client is a premier supplier of fully integrated fuel systems for both fixed-wing and rotary aircraft. The location is supported by extensive fuel and air system test facilities, enabling comprehensive validation across a broad range of operating conditions and fuel types. The Role Our client's Aerospace division within Fuel and Motion Control Systems is seeking an experienced Lead Customer Program Manager on a contract basis. The role is responsible for leading site or business unit program management activities and Integrated Product Teams (IPTs). The focus is on delivering high levels of customer satisfaction, driving continuous improvement, and ensuring full lifecycle financial performance. This includes ownership of customer programs, contracts, and commercial relationships. Key Responsibilities Act as the primary customer interface for the program, site, or business unit Improve organisational responsiveness to customer requirements Communicate and manage customer expectations and contractual commitments internally Own Profit and Loss responsibility for New Product Development programs and projects Ensure delivery against technical, schedule, cost, and quality commitments Lead Integrated Product Teams and champion best-practice program management processes Drive issue resolution through collaborative team engagement and coaching Provide leadership in a matrix environment across assigned project teams Coordinate program reviews and publish program metrics and performance reports Track earned value, quality, technical performance, and delivery across all PROLaunch phases Integrate and manage program risks, requirements, and interdependencies Manage customer contracts, pricing, terms and conditions, and contractual flow-down Develop and negotiate pricing and contract strategies Ensure robust change management processes are applied Provide regular program updates on milestones, risks, and high-impact issues Support the development of new business proposals and execution of overall program plans Qualifications Essential Bachelor's degree from an accredited institution Minimum of 5 years' experience in Aerospace Program Management, Engineering, Customer Service, or Operations Preferred Degree in Engineering (Mechanical, Electrical, Industrial, or Aerospace), IT, Business, or Management MBA with engineering experience Skills and Experience Strong grounding in project management methodologies, tools, and processes Excellent verbal and written communication skills, with the ability to present to senior leadership and customers Strong analytical skills and commercial awareness Proven knowledge of the aerospace industry Leadership capability within Integrated Product Teams Experience managing programs involving complex systems or subsystems Experience with moderate to high customer risk and Non-Recurring Engineering budgets Experience delivering incremental revenue growth programs Ability to operate effectively in diverse, global, and multicultural environments Experience influencing senior leadership and providing actionable recommendations Strong background in aerospace NPI programs Additional Information Candidates must be legally authorised to work in the United Kingdom without current or future sponsorship The successful applicant will be in contact with US ITAR-controlled technology, goods, and information. As a condition of engagement, additional screening may be required as part of the onboarding process
WTW Procurement is expanding the Sourcing team to support Consulting and Outsourcing spend and is seeking an experienced Category Manager to lead and execute procurement activities. This role is responsible for driving value delivery, ensuring supplier performance, and supporting operational excellence across Outsourcing Category. You will work in close partnership with Material Outsourcing and Consulting Lead and collaborate with business stakeholders and Procurement colleagues in the UK, US, France and Mumbai. You will be a trusted advisor to partner on procurement related matters for the organisation. Key responsibilities include developing strategies for your Category, understand the latest market trends and insights, managing supplier relationships, identifying and mitigating risks, and ensuring full compliance with WTW policies and relevant regulatory requirements. The successful candidate will bring strong commercial acumen, strategic thinking, and excellent negotiation and stakeholder-management skills. You will have demonstrable Category Management experience, including spend analysis, contract analysis, and the ability to build and execute category plans and pipelines. Proficiency with Ariba Sourcing and Contract modules is essential. The Role: Strategic Sourcing & Category Management Partner with business leaders to understand future demand, upcoming initiatives, and project pipelines. Facilitate cross-functional alignment to ensure sourcing strategies reflect business needs. Translate business requirements into clear sourcing plans and category opportunities. Lead RFPs, RFIs and negotiations. Conduct internal and external benchmarking to identify value opportunities and commercial gaps. Supplier Management Build and maintain strong relationships with key suppliers to ensure delivery, innovation, and performance. Lead Supplier Performance Management activities, including QBRs, scorecards, corrective actions, and risk mitigation (as required). Drive supplier consolidation, rationalisation, and continuous improvement initiatives. Contracting & Compliance Work closely with Legal, Finance and Compliance on contract drafting, renewals, and commercial risk mitigation. Negotiate and manage contracts in accordance with WTW Procurement policy and regulatory requirements. Ensure all procurement activities comply with ESG, risk management, and governance standards. Stakeholder Engagement Act as the trusted advisors and procurement partner, providing commercial insights and strategic guidance. Build strong cross-functional relationships with Operations, Finance, HR, IT, and Legal teams. Present sourcing plans, savings updates, and supplier performance insights to senior management. Represent Procurement in regional governance forums or audits. Financial & Operational Performance Own savings pipeline management for your Category. Deliver measurable savings, cost avoidance, and value improvements. What you'll bring: Essential Strong years of procurement experience, ideally within Financial and Insurance sectors within a multinational environment. Outsourcing and Professional Service category management experience Good knowledge and proven application of sourcing and procurement principles and best practices Ability to building reporting and pipeline management Strong knowledge of commercial law and procurement regulations. Proven negotiation and contract management skills. Strong stakeholder management and communication skills. Strategic and analytical mindset with strong financial and commercial understanding. Preferred Knowledge of procurement systems (Ariba, Oracle, Power BI, MS Office etc.). Professional certification (CIPS, CPSM, or equivalent). Experience working in a matrix organisation. Creativity to seek, encourage and find non-traditional approaches to procurement challenges Change management and self-awareness skills to adopt targeted approaches to a dynamic set of stakeholders Strong cost management and value improvement orientation Familiarity with relevant legislative, regulatory requirements, and industry standards as well as understanding of standard contractual terms and conditions to mitigate legal risk and ensure compliance Personal Attributes Proactive and solutions-oriented Positive mindset Strong sense of ownership and accountability Ability to work independently and manage multiple priorities High ethical standards and integrity Collaborative and team-focused mindset What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.
Jun 15, 2026
Full time
WTW Procurement is expanding the Sourcing team to support Consulting and Outsourcing spend and is seeking an experienced Category Manager to lead and execute procurement activities. This role is responsible for driving value delivery, ensuring supplier performance, and supporting operational excellence across Outsourcing Category. You will work in close partnership with Material Outsourcing and Consulting Lead and collaborate with business stakeholders and Procurement colleagues in the UK, US, France and Mumbai. You will be a trusted advisor to partner on procurement related matters for the organisation. Key responsibilities include developing strategies for your Category, understand the latest market trends and insights, managing supplier relationships, identifying and mitigating risks, and ensuring full compliance with WTW policies and relevant regulatory requirements. The successful candidate will bring strong commercial acumen, strategic thinking, and excellent negotiation and stakeholder-management skills. You will have demonstrable Category Management experience, including spend analysis, contract analysis, and the ability to build and execute category plans and pipelines. Proficiency with Ariba Sourcing and Contract modules is essential. The Role: Strategic Sourcing & Category Management Partner with business leaders to understand future demand, upcoming initiatives, and project pipelines. Facilitate cross-functional alignment to ensure sourcing strategies reflect business needs. Translate business requirements into clear sourcing plans and category opportunities. Lead RFPs, RFIs and negotiations. Conduct internal and external benchmarking to identify value opportunities and commercial gaps. Supplier Management Build and maintain strong relationships with key suppliers to ensure delivery, innovation, and performance. Lead Supplier Performance Management activities, including QBRs, scorecards, corrective actions, and risk mitigation (as required). Drive supplier consolidation, rationalisation, and continuous improvement initiatives. Contracting & Compliance Work closely with Legal, Finance and Compliance on contract drafting, renewals, and commercial risk mitigation. Negotiate and manage contracts in accordance with WTW Procurement policy and regulatory requirements. Ensure all procurement activities comply with ESG, risk management, and governance standards. Stakeholder Engagement Act as the trusted advisors and procurement partner, providing commercial insights and strategic guidance. Build strong cross-functional relationships with Operations, Finance, HR, IT, and Legal teams. Present sourcing plans, savings updates, and supplier performance insights to senior management. Represent Procurement in regional governance forums or audits. Financial & Operational Performance Own savings pipeline management for your Category. Deliver measurable savings, cost avoidance, and value improvements. What you'll bring: Essential Strong years of procurement experience, ideally within Financial and Insurance sectors within a multinational environment. Outsourcing and Professional Service category management experience Good knowledge and proven application of sourcing and procurement principles and best practices Ability to building reporting and pipeline management Strong knowledge of commercial law and procurement regulations. Proven negotiation and contract management skills. Strong stakeholder management and communication skills. Strategic and analytical mindset with strong financial and commercial understanding. Preferred Knowledge of procurement systems (Ariba, Oracle, Power BI, MS Office etc.). Professional certification (CIPS, CPSM, or equivalent). Experience working in a matrix organisation. Creativity to seek, encourage and find non-traditional approaches to procurement challenges Change management and self-awareness skills to adopt targeted approaches to a dynamic set of stakeholders Strong cost management and value improvement orientation Familiarity with relevant legislative, regulatory requirements, and industry standards as well as understanding of standard contractual terms and conditions to mitigate legal risk and ensure compliance Personal Attributes Proactive and solutions-oriented Positive mindset Strong sense of ownership and accountability Ability to work independently and manage multiple priorities High ethical standards and integrity Collaborative and team-focused mindset What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.
Role: Internal Sales Executive Location: Birmingham Salary: £35,000 + Uncapped Commission + Career Progression Are you a driven sales professional looking to break into one of the fastest-growing sectors in tech? Do you want to be part of a high-performing team where internal sales is seen as a revenue engine-not a back-office support function? We're hiring for an ambitious Internal Sales Executive to join a rapidly expanding UK technology solutions provider delivering services across Cloud, Cyber Security, Infrastructure, Managed Services, and Modern Workplace . This is an exciting opportunity to work closely with senior sales leaders, strategic account managers, and leading technology vendors while building a genuine long-term career in IT sales. The Opportunity This is far more than processing quotes and chasing orders. You'll play a key commercial role in helping generate pipeline, progressing live opportunities, engaging customers, and helping close deals across private and public sector clients. You'll be at the centre of the action-working with cutting-edge technologies, recognised vendors, and enterprise-level customers. What You'll Be Doing Sales & Business Growth Identify, qualify, and progress new business opportunities Follow up inbound leads and proactive outbound campaigns Drive upsell and cross-sell opportunities within existing accounts Support growth across Cloud, Cyber, Infrastructure & Managed Services Strategic Account Support Work alongside senior Account Directors on key customer accounts Assist with quotes, proposals, pricing, and commercial discussions Keep customers engaged throughout the sales cycle Vendor & Partner Collaboration Work with top-tier technology vendors and partner programmes Utilise funding, incentives, and sales enablement tools Attend vendor training and development sessions Sales Operations Manage quotes, CRM updates, pipeline reporting, and deal registration Ensure pricing accuracy and strong commercial governance What We're Looking For 1-3+ years experience in internal sales, SDR, sales support, or telesales Experience in IT, telecoms, MSP, reseller, or tech environments is highly desirable Confident communicator by phone, email, and face-to-face Organised, commercially aware, and target driven Able to manage multiple opportunities at once Motivated to learn technology and build a sales career Nice to Have Exposure to any of the below would be a bonus: Microsoft 365 / Azure VMware / Nutanix Backup & Cyber Security Networking / Infrastructure / Managed Services Why Apply? Join a growing, high-energy technology business Uncapped earning potential Clear route into Account Management / Senior Sales Full vendor training & certifications Work with enterprise customers and exciting technologies Be part of a genuine high-performance culture Ready to Accelerate Your Career? If you're hungry to succeed, commercially minded, and want to build a future in one of the UK's most exciting tech markets - we'd love to hear from you.
Jun 15, 2026
Full time
Role: Internal Sales Executive Location: Birmingham Salary: £35,000 + Uncapped Commission + Career Progression Are you a driven sales professional looking to break into one of the fastest-growing sectors in tech? Do you want to be part of a high-performing team where internal sales is seen as a revenue engine-not a back-office support function? We're hiring for an ambitious Internal Sales Executive to join a rapidly expanding UK technology solutions provider delivering services across Cloud, Cyber Security, Infrastructure, Managed Services, and Modern Workplace . This is an exciting opportunity to work closely with senior sales leaders, strategic account managers, and leading technology vendors while building a genuine long-term career in IT sales. The Opportunity This is far more than processing quotes and chasing orders. You'll play a key commercial role in helping generate pipeline, progressing live opportunities, engaging customers, and helping close deals across private and public sector clients. You'll be at the centre of the action-working with cutting-edge technologies, recognised vendors, and enterprise-level customers. What You'll Be Doing Sales & Business Growth Identify, qualify, and progress new business opportunities Follow up inbound leads and proactive outbound campaigns Drive upsell and cross-sell opportunities within existing accounts Support growth across Cloud, Cyber, Infrastructure & Managed Services Strategic Account Support Work alongside senior Account Directors on key customer accounts Assist with quotes, proposals, pricing, and commercial discussions Keep customers engaged throughout the sales cycle Vendor & Partner Collaboration Work with top-tier technology vendors and partner programmes Utilise funding, incentives, and sales enablement tools Attend vendor training and development sessions Sales Operations Manage quotes, CRM updates, pipeline reporting, and deal registration Ensure pricing accuracy and strong commercial governance What We're Looking For 1-3+ years experience in internal sales, SDR, sales support, or telesales Experience in IT, telecoms, MSP, reseller, or tech environments is highly desirable Confident communicator by phone, email, and face-to-face Organised, commercially aware, and target driven Able to manage multiple opportunities at once Motivated to learn technology and build a sales career Nice to Have Exposure to any of the below would be a bonus: Microsoft 365 / Azure VMware / Nutanix Backup & Cyber Security Networking / Infrastructure / Managed Services Why Apply? Join a growing, high-energy technology business Uncapped earning potential Clear route into Account Management / Senior Sales Full vendor training & certifications Work with enterprise customers and exciting technologies Be part of a genuine high-performance culture Ready to Accelerate Your Career? If you're hungry to succeed, commercially minded, and want to build a future in one of the UK's most exciting tech markets - we'd love to hear from you.
Customer Service Account Manager Location: Hertfordshire (office-based with hybrid working available after training) Salary: £25,000 per annum + bonus Working Hours: Monday to Friday, 35 hours per week (core hours 9:00am - 5:00pm, with a rotating early shift of 8:30am - 4:30pm) Benefits: Up to 10% annual bonus 8% pension 21 days holiday + bank holidays Laptop & mobile provided Gym membership Free on-site parking The Opportunity Our client is looking for a proactive and highly organised Customer Service Account Manager to join their operations team. This is a great opportunity to step into a client-facing role within a fast-paced, service-led environment where you will take ownership of a portfolio of accounts and play a key part in ensuring smooth day-to-day operations. You will act as the main point of contact for clients and external partners, managing queries, coordinating activity, and ensuring issues are resolved efficiently. Full training is provided, making this an excellent opportunity for someone looking to build a long-term career in account management or operations. Key Responsibilities Account & Relationship Management Manage a portfolio of client accounts, building strong and professional relationships Act as the primary point of contact, handling queries and providing updates Deliver a high level of customer service at all times Communication & Coordination Manage daily communication via phone and email Keep stakeholders informed of progress, updates, and resolutions Escalate issues where required and ensure follow-up through to completion Administration & Data Management Maintain accurate and up-to-date records across internal systems Log all communications, actions, and case updates Produce regular reports on account activity and progress Problem Solving & Operational Support Investigate and resolve operational issues efficiently Liaise with third parties to coordinate actions and meet deadlines Ensure all cases are progressed in line with service level expectations Proactive Account Support Identify potential issues early and take preventative action Support clients in managing their workload effectively Highlight recurring challenges and suggest process improvements Skills & Experience Essential Strong communication skills (both written and verbal) Excellent organisational and time management skills Problem-solving ability with a logical approach High attention to detail and accuracy Confident IT skills (MS Office and internal systems) Ability to manage a busy workload and prioritise tasks A proactive, adaptable, and team-oriented approach Desirable Experience in account management, customer service, or operations Experience in a fast-paced, client-focused environment Additional Information Hybrid working available after training (1 day from home) Full training and ongoing support provided Clear progression opportunities within a growing business
Jun 15, 2026
Full time
Customer Service Account Manager Location: Hertfordshire (office-based with hybrid working available after training) Salary: £25,000 per annum + bonus Working Hours: Monday to Friday, 35 hours per week (core hours 9:00am - 5:00pm, with a rotating early shift of 8:30am - 4:30pm) Benefits: Up to 10% annual bonus 8% pension 21 days holiday + bank holidays Laptop & mobile provided Gym membership Free on-site parking The Opportunity Our client is looking for a proactive and highly organised Customer Service Account Manager to join their operations team. This is a great opportunity to step into a client-facing role within a fast-paced, service-led environment where you will take ownership of a portfolio of accounts and play a key part in ensuring smooth day-to-day operations. You will act as the main point of contact for clients and external partners, managing queries, coordinating activity, and ensuring issues are resolved efficiently. Full training is provided, making this an excellent opportunity for someone looking to build a long-term career in account management or operations. Key Responsibilities Account & Relationship Management Manage a portfolio of client accounts, building strong and professional relationships Act as the primary point of contact, handling queries and providing updates Deliver a high level of customer service at all times Communication & Coordination Manage daily communication via phone and email Keep stakeholders informed of progress, updates, and resolutions Escalate issues where required and ensure follow-up through to completion Administration & Data Management Maintain accurate and up-to-date records across internal systems Log all communications, actions, and case updates Produce regular reports on account activity and progress Problem Solving & Operational Support Investigate and resolve operational issues efficiently Liaise with third parties to coordinate actions and meet deadlines Ensure all cases are progressed in line with service level expectations Proactive Account Support Identify potential issues early and take preventative action Support clients in managing their workload effectively Highlight recurring challenges and suggest process improvements Skills & Experience Essential Strong communication skills (both written and verbal) Excellent organisational and time management skills Problem-solving ability with a logical approach High attention to detail and accuracy Confident IT skills (MS Office and internal systems) Ability to manage a busy workload and prioritise tasks A proactive, adaptable, and team-oriented approach Desirable Experience in account management, customer service, or operations Experience in a fast-paced, client-focused environment Additional Information Hybrid working available after training (1 day from home) Full training and ongoing support provided Clear progression opportunities within a growing business
Michael Page Business Support
Studley, Warwickshire
Full Time Contract Manager role based in Studley, Warwickshire. This role offers progression. Client Details My client is a large logistics organisation based in Studley looking for a Contract Manager. Description Manage supplier accounts by ensuring compliance with commercial, logistics, and financial processes. Monitor and analyse asset movements, identifying discrepancies, risks, and improvement opportunities. Conduct regular customer reviews to assess account performance and adherence to agreed terms. Track stock levels, asset dwell times, and asset utilisation to improve operational efficiency. Perform on-site audits and stock counts, investigating and resolving inventory variances. Challenge and support customers to ensure process compliance and implementation of corrective actions. Compare actual volumes against forecasts, investigating variances and aligning future demand plans. Coordinate internal and external stakeholders to drive audit completion and consistent service delivery. Produce and maintain accurate reports on asset performance, stock positions, compliance, and key account metrics. Provide management with insights on supplier performance, market trends, competitor activity, and potential business risks or opportunities. Profile Working knowledge of logistics, supply chain, or asset-based operations. Proven experience in account management role (min. 3 years). Experience analysing data and working with Excel to identify trends and discrepancies. Comfortable conducting on-site audits, stock counts, and operational reviews. Excellent verbal and written communication, with the ability to challenge constructively. Proficient in Microsoft Office. Can commute to Studley, Warwickshire. Job Offer Company car or car allowance 5% target bonus (Subject to KPIs and positive performance of the business) Hours: 40 hrs per week Holiday: 25 days + Bank Holidays Birthday off 4% employer pension contribution Private medical insurance Contract Manager
Jun 15, 2026
Full time
Full Time Contract Manager role based in Studley, Warwickshire. This role offers progression. Client Details My client is a large logistics organisation based in Studley looking for a Contract Manager. Description Manage supplier accounts by ensuring compliance with commercial, logistics, and financial processes. Monitor and analyse asset movements, identifying discrepancies, risks, and improvement opportunities. Conduct regular customer reviews to assess account performance and adherence to agreed terms. Track stock levels, asset dwell times, and asset utilisation to improve operational efficiency. Perform on-site audits and stock counts, investigating and resolving inventory variances. Challenge and support customers to ensure process compliance and implementation of corrective actions. Compare actual volumes against forecasts, investigating variances and aligning future demand plans. Coordinate internal and external stakeholders to drive audit completion and consistent service delivery. Produce and maintain accurate reports on asset performance, stock positions, compliance, and key account metrics. Provide management with insights on supplier performance, market trends, competitor activity, and potential business risks or opportunities. Profile Working knowledge of logistics, supply chain, or asset-based operations. Proven experience in account management role (min. 3 years). Experience analysing data and working with Excel to identify trends and discrepancies. Comfortable conducting on-site audits, stock counts, and operational reviews. Excellent verbal and written communication, with the ability to challenge constructively. Proficient in Microsoft Office. Can commute to Studley, Warwickshire. Job Offer Company car or car allowance 5% target bonus (Subject to KPIs and positive performance of the business) Hours: 40 hrs per week Holiday: 25 days + Bank Holidays Birthday off 4% employer pension contribution Private medical insurance Contract Manager
Are you ready to shape the future of water infrastructure? We are looking for a forward-thinking Site MEICA Commissioning Engineer to join our Investment Delivery Directorate. This isn't just about oversight; it's about setting the standard for engineering excellence across South East Water. In this role, you won't just follow specifications-you'll challenge, innovate, and evolve them. You will be the technical lead ensuring that every MEICA element of our capital projects is installed, tested, and commissioned to the highest industry standards. Main responsibilities: Ensure that commissioning and handover plans are complete and robust for each project. Assist in ensuring quality of deliverables meet business and regulatory requirements and that projects are carried out in line with the defined scope and commissioning plan. Help to drive technical excellence in the commissioning of plant. Undertake witness testing/commissioning responsibilities under the most appropriate Health and Safety Legislation under direction set out by the Senior Site MEICA Engineer. On-site inspections and surveys of works in accordance with standards and specifications and on-site testing and commissioning. Design review in accordance with legislation, standards and specifications. Analysis of options and selection of technical solutions as appropriate. Assist on delivery of standards and approaches to delivery. Liaise with internal stakeholders for contribution to successful project delivery. Liaise with site SEW owners to assist the Project Managers in the successful closing out of schemes. Ensure the Operations teams are fully trained and conversant with the functionality of all new equipment being put into service. You'll need: Skills / Qualifications / Experience HNC or a Degree in Engineering or equivalent training. Substantial experience with MEICA based installations, with a reputation for technical excellence. MEICA Technical Expert with the ability to exercise sound judgement and decision making in complex situations. Will have experience in Operations and Commissioning (ideally) including water utilities. Knowledge/experience of PLC, HMI and VSD equipment and their application. Experience and understanding of water utility plant and process equipment. Good organisational skills. Good technical report writing, editorial skills, and good oral communication. Good people skills, team oriented with the ability to work closely with peers, with the ability to influence outcomes and staff who are not necessarily part of direct line management. It will be a bonus if you have: Skills / Qualifications / Experience Working towards EngTech or Incorporated Engineer status. Knowledge of PLC, HMI, and VSD equipment and their applications. Basic online PLC/HMI code verification. Understanding of PLC control networks, SCADA/Telemetry solutions, and NIS Regulations related to site-based software infrastructure. Familiarity with Google Workspace (Sheets, Docs, Slides). Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £51,000 p.a. dependant on experience Pay: Up to £51,000.00 per year Work Location: In person
Jun 15, 2026
Full time
Are you ready to shape the future of water infrastructure? We are looking for a forward-thinking Site MEICA Commissioning Engineer to join our Investment Delivery Directorate. This isn't just about oversight; it's about setting the standard for engineering excellence across South East Water. In this role, you won't just follow specifications-you'll challenge, innovate, and evolve them. You will be the technical lead ensuring that every MEICA element of our capital projects is installed, tested, and commissioned to the highest industry standards. Main responsibilities: Ensure that commissioning and handover plans are complete and robust for each project. Assist in ensuring quality of deliverables meet business and regulatory requirements and that projects are carried out in line with the defined scope and commissioning plan. Help to drive technical excellence in the commissioning of plant. Undertake witness testing/commissioning responsibilities under the most appropriate Health and Safety Legislation under direction set out by the Senior Site MEICA Engineer. On-site inspections and surveys of works in accordance with standards and specifications and on-site testing and commissioning. Design review in accordance with legislation, standards and specifications. Analysis of options and selection of technical solutions as appropriate. Assist on delivery of standards and approaches to delivery. Liaise with internal stakeholders for contribution to successful project delivery. Liaise with site SEW owners to assist the Project Managers in the successful closing out of schemes. Ensure the Operations teams are fully trained and conversant with the functionality of all new equipment being put into service. You'll need: Skills / Qualifications / Experience HNC or a Degree in Engineering or equivalent training. Substantial experience with MEICA based installations, with a reputation for technical excellence. MEICA Technical Expert with the ability to exercise sound judgement and decision making in complex situations. Will have experience in Operations and Commissioning (ideally) including water utilities. Knowledge/experience of PLC, HMI and VSD equipment and their application. Experience and understanding of water utility plant and process equipment. Good organisational skills. Good technical report writing, editorial skills, and good oral communication. Good people skills, team oriented with the ability to work closely with peers, with the ability to influence outcomes and staff who are not necessarily part of direct line management. It will be a bonus if you have: Skills / Qualifications / Experience Working towards EngTech or Incorporated Engineer status. Knowledge of PLC, HMI, and VSD equipment and their applications. Basic online PLC/HMI code verification. Understanding of PLC control networks, SCADA/Telemetry solutions, and NIS Regulations related to site-based software infrastructure. Familiarity with Google Workspace (Sheets, Docs, Slides). Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £51,000 p.a. dependant on experience Pay: Up to £51,000.00 per year Work Location: In person
Location This post can be based in London (1 Horse Guards Road), Norwich (Rosebery Court) or Darlington (Feethams House). About the job Job summary If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth. Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more. We are part of the Darlington Economic Campus , a cross-government hub bringing people together to tackle key national issues while working closer to the communities we serve. Job description Treasury Business Solutions (TBS) is the part of the Corporate Centre Group responsible for the delivery and effective management of Treasury's IT and communications systems and services, Property management, information management and knowledge Information Services, security and business continuity services and change projects to continually improve our work tools and environment. We have over 60 staff across all three locations and provide services to over 3500 people across the UK in Treasury and our Arm's Length Bodies. We're recruiting for two roles: Role 1 - Lead Business Analyst in Technology Change Lead and mature the Technology Change Business Analysis service - Own the development and continuous improvement of BA capability across technology change, setting standards, tools and ways of working that position business analysis as a strategic enabler of policy and operational delivery. Provide expert business analysis leadership and assurance - Lead the provision of high quality business analysis across the technology change portfolio, ensuring proportionate, evidence based analysis (including requirements, modelling, options appraisal, business cases, benefits and impacts) to support sound decision making and value for money. Enable effective delivery of policy through technology change - Work closely with multidisciplinary delivery teams to ensure technology change initiatives are driven by clear user needs and outcomes, supporting successful and timely delivery of ministerial and policy priorities. Enable effective delivery of IT services through technology change - Collaborate with Service Delivery and Commercial teams to support effective procurement, design and delivery of IT services to end users. Shape and prioritise strategic business change demand - Ensure significant requests for business or operational change are clearly articulated, assessed and prioritised, advising senior stakeholders on feasibility, risk, dependencies and alignment with HMT and TBS strategic objectives. Own BA deliver outcomes and benefits realisation - Plan, assign and oversee BA activity across the Tech Change portfolio, tracking progress, quality and benefits realisation to ensure solutions meet agreed user, business and policy outcomes. Manage and lead other Business Analysts in team - Line manage and develop a Fast Stream Business Analyst from September, providing coaching, feedback and stretch opportunities, while building strong, trusted relationships with senior stakeholders across policy, corporate and digital functions. Manage any external BAs working in the team. Role 2 - Appian Business Analyst Lead business analysis for the Appian platform and automation portfolio - Provide strategic and hands on business analysis leadership for the Appian platform, ensuring business process automation initiatives are driven by clear user needs, robust analysis and deliver measurable improvements to HMT operations. Provide expert business analysis leadership and assurance - Provide high quality business analysis across the Appian portfolio, ensuring proportionate, evidence based analysis (including requirements, modelling, options appraisal, business cases, benefits and impacts) to support sound decision making and value for money. Shape and assure end to end process automation delivery - Lead the elicitation, analysis and prioritisation of complex business processes for automation, defining future state processes, requirements and success measures, and assuring quality across design, build, test and implementation. Work as part of HMT's Appian Team - Work collaboratively with others in our internal Appian team (1 x product and 1x delivery manager) to drive delivery, building capability, develop supplier partnerships and create a high performing team focused on continuous improvement and delivery outcomes. Work in close partnership with external development suppliers - Act as the senior team interface with external Appian development partners, ensuring a shared understanding of business needs, effective backlog management, clear acceptance criteria, and strong alignment between HMT objectives and supplier delivery. Ensure alignment with HMT strategy, standards and governance - Ensure Appian solutions and business analysis practices align with HMT strategy, DDAT standards, service design principles and assurance requirements, supporting value for money and sustainable, reusable automation patterns. If you would like to speak to the hiring manager informally prior to the closing date, please contact Nick Matthews - Person specification Application Stage Required Qualifications BCS International Diploma in Business Analysis OR you are more than 50% towards completing the diploma (i.e. you possess 2 or more valid certificates). In your application form, you'll be asked to confirm that you hold this qualification. You will need to provide evidence of this qualification if you are invited to interview.
Jun 15, 2026
Full time
Location This post can be based in London (1 Horse Guards Road), Norwich (Rosebery Court) or Darlington (Feethams House). About the job Job summary If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth. Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more. We are part of the Darlington Economic Campus , a cross-government hub bringing people together to tackle key national issues while working closer to the communities we serve. Job description Treasury Business Solutions (TBS) is the part of the Corporate Centre Group responsible for the delivery and effective management of Treasury's IT and communications systems and services, Property management, information management and knowledge Information Services, security and business continuity services and change projects to continually improve our work tools and environment. We have over 60 staff across all three locations and provide services to over 3500 people across the UK in Treasury and our Arm's Length Bodies. We're recruiting for two roles: Role 1 - Lead Business Analyst in Technology Change Lead and mature the Technology Change Business Analysis service - Own the development and continuous improvement of BA capability across technology change, setting standards, tools and ways of working that position business analysis as a strategic enabler of policy and operational delivery. Provide expert business analysis leadership and assurance - Lead the provision of high quality business analysis across the technology change portfolio, ensuring proportionate, evidence based analysis (including requirements, modelling, options appraisal, business cases, benefits and impacts) to support sound decision making and value for money. Enable effective delivery of policy through technology change - Work closely with multidisciplinary delivery teams to ensure technology change initiatives are driven by clear user needs and outcomes, supporting successful and timely delivery of ministerial and policy priorities. Enable effective delivery of IT services through technology change - Collaborate with Service Delivery and Commercial teams to support effective procurement, design and delivery of IT services to end users. Shape and prioritise strategic business change demand - Ensure significant requests for business or operational change are clearly articulated, assessed and prioritised, advising senior stakeholders on feasibility, risk, dependencies and alignment with HMT and TBS strategic objectives. Own BA deliver outcomes and benefits realisation - Plan, assign and oversee BA activity across the Tech Change portfolio, tracking progress, quality and benefits realisation to ensure solutions meet agreed user, business and policy outcomes. Manage and lead other Business Analysts in team - Line manage and develop a Fast Stream Business Analyst from September, providing coaching, feedback and stretch opportunities, while building strong, trusted relationships with senior stakeholders across policy, corporate and digital functions. Manage any external BAs working in the team. Role 2 - Appian Business Analyst Lead business analysis for the Appian platform and automation portfolio - Provide strategic and hands on business analysis leadership for the Appian platform, ensuring business process automation initiatives are driven by clear user needs, robust analysis and deliver measurable improvements to HMT operations. Provide expert business analysis leadership and assurance - Provide high quality business analysis across the Appian portfolio, ensuring proportionate, evidence based analysis (including requirements, modelling, options appraisal, business cases, benefits and impacts) to support sound decision making and value for money. Shape and assure end to end process automation delivery - Lead the elicitation, analysis and prioritisation of complex business processes for automation, defining future state processes, requirements and success measures, and assuring quality across design, build, test and implementation. Work as part of HMT's Appian Team - Work collaboratively with others in our internal Appian team (1 x product and 1x delivery manager) to drive delivery, building capability, develop supplier partnerships and create a high performing team focused on continuous improvement and delivery outcomes. Work in close partnership with external development suppliers - Act as the senior team interface with external Appian development partners, ensuring a shared understanding of business needs, effective backlog management, clear acceptance criteria, and strong alignment between HMT objectives and supplier delivery. Ensure alignment with HMT strategy, standards and governance - Ensure Appian solutions and business analysis practices align with HMT strategy, DDAT standards, service design principles and assurance requirements, supporting value for money and sustainable, reusable automation patterns. If you would like to speak to the hiring manager informally prior to the closing date, please contact Nick Matthews - Person specification Application Stage Required Qualifications BCS International Diploma in Business Analysis OR you are more than 50% towards completing the diploma (i.e. you possess 2 or more valid certificates). In your application form, you'll be asked to confirm that you hold this qualification. You will need to provide evidence of this qualification if you are invited to interview.
Looking for a role where your people skills and commercial judgement actually matter? You'll be trusted to make smart decisions, build real relationships, and play a key part in keeping UK businesses moving. With the added benefit of hybrid working, you'll enjoy greater flexibility while remaining part of a collaborative and supportive team. If you want a job where you're treated fairly, given space to grow, and surrounded by a team that's as lively as it is professional, this is it. Reporting to the Operations Manager, you will be responsible for: Managing a portfolio of business customers in arrears, contacting them to understand their situation and agree repayment plans Handling sensitive cases, including vulnerable customers, with empathy and professionalism Keeping clear, up-to-date records of all conversations and account actions Monitoring early warning signs of financial difficulty and escalating high-risk cases Working with sales teams, brokers, and internal departments to resolve issues and support customers Checking asset values linked to loans and arranging revised payment plans where needed Ensuring compliance with financial regulations and company policies Preparing reports and information for management as required What you will need: Previous experience in credit control, collections, invoice finance, invoice factoring or a similar role (e.g. Credit Controller, Collections Executive, Recoveries Associate) Commercial awareness- able to assess risk and make informed decisions Strong relationship-building skills and a team player mindset Resilience, proactivity, and a willingness to learn and adapt Ability to manage a high-volume workload and prioritise effectively Invoice finance experience What you will get: Hybrid working - 2 days a week in the office, flexible start and finish times Supportive, people-focused team culture where you're treated fairly and encouraged to develop Exposure to increasingly complex and high-value client accounts as you grow A genuinely good place to work, where long-term relationships matter If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you! We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough. The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
Jun 15, 2026
Full time
Looking for a role where your people skills and commercial judgement actually matter? You'll be trusted to make smart decisions, build real relationships, and play a key part in keeping UK businesses moving. With the added benefit of hybrid working, you'll enjoy greater flexibility while remaining part of a collaborative and supportive team. If you want a job where you're treated fairly, given space to grow, and surrounded by a team that's as lively as it is professional, this is it. Reporting to the Operations Manager, you will be responsible for: Managing a portfolio of business customers in arrears, contacting them to understand their situation and agree repayment plans Handling sensitive cases, including vulnerable customers, with empathy and professionalism Keeping clear, up-to-date records of all conversations and account actions Monitoring early warning signs of financial difficulty and escalating high-risk cases Working with sales teams, brokers, and internal departments to resolve issues and support customers Checking asset values linked to loans and arranging revised payment plans where needed Ensuring compliance with financial regulations and company policies Preparing reports and information for management as required What you will need: Previous experience in credit control, collections, invoice finance, invoice factoring or a similar role (e.g. Credit Controller, Collections Executive, Recoveries Associate) Commercial awareness- able to assess risk and make informed decisions Strong relationship-building skills and a team player mindset Resilience, proactivity, and a willingness to learn and adapt Ability to manage a high-volume workload and prioritise effectively Invoice finance experience What you will get: Hybrid working - 2 days a week in the office, flexible start and finish times Supportive, people-focused team culture where you're treated fairly and encouraged to develop Exposure to increasingly complex and high-value client accounts as you grow A genuinely good place to work, where long-term relationships matter If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you! We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough. The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
Senior Internal Auditor My client is seeking an experienced Senior Internal Auditor with London Market Insurance experience to be part of their Global Internal Audit team and its expanding international operations. As a Senior Internal Auditor, you will be a key member of the internal audit team, responsible for evaluating and enhancing risk management frameworks, internal controls, and governance processes across underwriting, claims, finance, and regulatory compliance. Your role will involve participating in the planning, coordination, and execution of comprehensive audit activities to ensure compliance with regulatory guidelines and industry best practices Responsibilities: (not limited to) Participate in annual risk assessments and the development of a risk-based audit plan, offering insights based on experience and knowledge of the business. Evaluate the effectiveness of internal controls, governance frameworks, and risk management processes. Test and assess the effectiveness of internal controls over financial reporting and provide actionable recommendations where needed. Manage smaller audit projects independently, prioritising objectives and monitoring budgets under the guidance of the Senior Audit Manager. Present audit findings to management and recommend improvements to support business strategies. Preferred qualifications: Proven experience in Internal Audit or Public Accounting post professional qualification, with experience in the London Market, Lloyd's Market or general insurance industry. Relevant professional certification such as Certified Internal Auditor (CIA), Chartered Accountant (CA or ACA), or Certified Public Accountant (CPA) is highly encouraged. Strong understanding of insurance risk, underwriting, claims, finance, and regulatory compliance. Knowledge of Solvency II, Lloyd's Principles, and other relevant regulations Desired skills: Experience in data analytics for audit purposes. Exposure to technology and operational risk audits within an insurance environment. Understanding of emerging risks (e.g. AI in insurance, ESG, cyber). Attractive Hybrid working patterns available
Jun 15, 2026
Full time
Senior Internal Auditor My client is seeking an experienced Senior Internal Auditor with London Market Insurance experience to be part of their Global Internal Audit team and its expanding international operations. As a Senior Internal Auditor, you will be a key member of the internal audit team, responsible for evaluating and enhancing risk management frameworks, internal controls, and governance processes across underwriting, claims, finance, and regulatory compliance. Your role will involve participating in the planning, coordination, and execution of comprehensive audit activities to ensure compliance with regulatory guidelines and industry best practices Responsibilities: (not limited to) Participate in annual risk assessments and the development of a risk-based audit plan, offering insights based on experience and knowledge of the business. Evaluate the effectiveness of internal controls, governance frameworks, and risk management processes. Test and assess the effectiveness of internal controls over financial reporting and provide actionable recommendations where needed. Manage smaller audit projects independently, prioritising objectives and monitoring budgets under the guidance of the Senior Audit Manager. Present audit findings to management and recommend improvements to support business strategies. Preferred qualifications: Proven experience in Internal Audit or Public Accounting post professional qualification, with experience in the London Market, Lloyd's Market or general insurance industry. Relevant professional certification such as Certified Internal Auditor (CIA), Chartered Accountant (CA or ACA), or Certified Public Accountant (CPA) is highly encouraged. Strong understanding of insurance risk, underwriting, claims, finance, and regulatory compliance. Knowledge of Solvency II, Lloyd's Principles, and other relevant regulations Desired skills: Experience in data analytics for audit purposes. Exposure to technology and operational risk audits within an insurance environment. Understanding of emerging risks (e.g. AI in insurance, ESG, cyber). Attractive Hybrid working patterns available
Job Title: Operations Manager (Planning, Scheduling) Reports To: Head of Property Maintenance / Regional Director Location: Typically aligned with regional hubs (e.g., London/South East) Job Purpose To lead, motivate, and manage a team of Repairs Planners and Schedulers to ensure the effective, efficient, and commercially viable dispatch of responsive repairs, voids, and planned maintenance works. The role is directly responsible for driving operative productivity, optimizing travel time, maximizing "First Time Fix" ratios, and ensuring that Hyde's residents receive an exceptional, timely repairs service that meets regulatory and internal KPIs. Jobsite Key Responsibilities Team Leadership: Direct line management of a team of Repairs Planners / Schedulers and Lead Schedulers. Responsible for performance management, training, setting daily targets, and conducting regular 1-to-1 reviews. Workforce Optimisation & Resource Planning: Oversee the dynamic scheduling system (typically Opti-time, DRS, or integrated NEC Housing systems) to maximize the daily productivity of field operatives and multi-trade supervisors. KPI Management: Take full accountability for scheduling-related Key Performance Indicators (KPIs), including: Appointments kept vs. missed. Average time to complete emergency and routine repairs. Reduction in jeopardy alerts and unallocated jobs. Jeopardy management (intervening before a job misses its SLA). Stakeholder Liaison: Act as the critical operational link between the Customer Contact Centre (where repairs are logged), Field Supervisors, and Area Managers to resolve scheduling conflicts, trade capacity issues, or emergency surges. Data Analysis & Continuous Improvement: Monitor historical job data and volume trends to forecast future resource demand. Adjust scheduling templates, trade boundaries, and appointment slots accordingly to eliminate service bottlenecks. System Integrity: Ensure Planners are maintaining accurate real-time data within the housing management system, minimizing administrative errors, and ensuring jobs are correctly closed or rescheduled with clear audit trails. Person Specification: Experience & Skills Required Social Housing Experience: A proven track record of managing a high-volume scheduling, planning, or logistics desk within a Housing Association, Local Authority, or Social Housing Maintenance Contractor. People Management: Demonstrated experience leading and developing office-based administrative or planning teams. Ability to manage performance and defuse high-pressure situations. Technical Knowledge: Advanced operational experience using specialized dynamic scheduling software (e.g., Kirona DRS, Opti-time, Totalmobile ) alongside standard Housing Management Systems ( NEC Housing/Northgate, Capita , etc.). Commercial Acumen: Strong understanding of job costing, trade productivity metrics, schedule of rates (SOR codes), and how planning efficiencies directly impact the wider operational budget. Communication: Exceptional communication skills with the ability to manage the competing demands of back-office planners, frustrated tenants, and field-based tradespeople. Typical Benefits Packages (Historical Data) Salary Range: Usually ranges between 45,000 - 58,000 per annum (depending on the location/London weighting and experience). Perks: Hybrid working 3 days in office 2 home working model, generous employer pension contribution (up to 6% double contribution), car allowance scheme, private healthcare package options, and 28+ days of annual leave.
Jun 15, 2026
Full time
Job Title: Operations Manager (Planning, Scheduling) Reports To: Head of Property Maintenance / Regional Director Location: Typically aligned with regional hubs (e.g., London/South East) Job Purpose To lead, motivate, and manage a team of Repairs Planners and Schedulers to ensure the effective, efficient, and commercially viable dispatch of responsive repairs, voids, and planned maintenance works. The role is directly responsible for driving operative productivity, optimizing travel time, maximizing "First Time Fix" ratios, and ensuring that Hyde's residents receive an exceptional, timely repairs service that meets regulatory and internal KPIs. Jobsite Key Responsibilities Team Leadership: Direct line management of a team of Repairs Planners / Schedulers and Lead Schedulers. Responsible for performance management, training, setting daily targets, and conducting regular 1-to-1 reviews. Workforce Optimisation & Resource Planning: Oversee the dynamic scheduling system (typically Opti-time, DRS, or integrated NEC Housing systems) to maximize the daily productivity of field operatives and multi-trade supervisors. KPI Management: Take full accountability for scheduling-related Key Performance Indicators (KPIs), including: Appointments kept vs. missed. Average time to complete emergency and routine repairs. Reduction in jeopardy alerts and unallocated jobs. Jeopardy management (intervening before a job misses its SLA). Stakeholder Liaison: Act as the critical operational link between the Customer Contact Centre (where repairs are logged), Field Supervisors, and Area Managers to resolve scheduling conflicts, trade capacity issues, or emergency surges. Data Analysis & Continuous Improvement: Monitor historical job data and volume trends to forecast future resource demand. Adjust scheduling templates, trade boundaries, and appointment slots accordingly to eliminate service bottlenecks. System Integrity: Ensure Planners are maintaining accurate real-time data within the housing management system, minimizing administrative errors, and ensuring jobs are correctly closed or rescheduled with clear audit trails. Person Specification: Experience & Skills Required Social Housing Experience: A proven track record of managing a high-volume scheduling, planning, or logistics desk within a Housing Association, Local Authority, or Social Housing Maintenance Contractor. People Management: Demonstrated experience leading and developing office-based administrative or planning teams. Ability to manage performance and defuse high-pressure situations. Technical Knowledge: Advanced operational experience using specialized dynamic scheduling software (e.g., Kirona DRS, Opti-time, Totalmobile ) alongside standard Housing Management Systems ( NEC Housing/Northgate, Capita , etc.). Commercial Acumen: Strong understanding of job costing, trade productivity metrics, schedule of rates (SOR codes), and how planning efficiencies directly impact the wider operational budget. Communication: Exceptional communication skills with the ability to manage the competing demands of back-office planners, frustrated tenants, and field-based tradespeople. Typical Benefits Packages (Historical Data) Salary Range: Usually ranges between 45,000 - 58,000 per annum (depending on the location/London weighting and experience). Perks: Hybrid working 3 days in office 2 home working model, generous employer pension contribution (up to 6% double contribution), car allowance scheme, private healthcare package options, and 28+ days of annual leave.
Macildowie Recruitment and Retention
Loughborough, Leicestershire
Macildowie Procurement, Supply Chain & Logistics Supply Chain Manager - Up to £70,000 Per Annum - Leicester Monday - Friday, 8am - 5:30pm - Hybrid Working Available Macildowie Supply Chain has recently partnered with a high growth retailer based in Leicester to recruit a Supply Chain Manager. The key objective is to lead and optimise its UK and international end-to-end supply chain operations. This position will take responsibility responsibility for production planning, inventory management, international sourcing, fulfilment operations and global 3PL relationships. Key Responsibilities Develop and implement supply chain strategies aligned with commercial growth, operational efficiency and customer service objectives. Lead end-to-end supply chain operations including procurement, production planning, inventory optimisation and supplier management. Manage UK manufacturing supply requirements, including Bills of Materials (BOMs), component procurement and production planning. Oversee internationally sourced product ranges and manage Far East supplier relationships and inbound product flow. Manage fulfilment operations and global 3PL warehouse and distribution networks. Drive inventory control and working capital improvements through effective forecasting, stock management and KPI monitoring. Lead supplier performance management across cost, quality, lead times and delivery performance. Identify and mitigate supply chain risks to ensure continuity of supply and operational resilience. Optimise warehouse management systems (WMS), ERP platforms and operational processes supporting fulfilment and stock movement. Deliver continuous improvement and cost reduction initiatives across the supply chain function. Produce and analyse operational KPIs and management reporting to support strategic decision-making. Build strong relationships with suppliers, manufacturers, logistics partners and internal stakeholders. Support international supplier visits and overseas manufacturing site engagement where required. The Candidate Previous experience managing end-to-end global supply chain functions Strong knowledge of Far East sourcing and factory relationships. Expertise in demand planning, forecasting, BOM management and production planning. Able to travel to Leicester Proficient user of Microsoft Office, including Excel. Comfortably able to build stock/inventory forecasts. Benefits 25 days holiday entitlement plus Bank Holidays Hybrid working of 2 days in the office and 3 from home. Company performance bonus. The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please get in touch with Tom Whitsey.
Jun 15, 2026
Full time
Macildowie Procurement, Supply Chain & Logistics Supply Chain Manager - Up to £70,000 Per Annum - Leicester Monday - Friday, 8am - 5:30pm - Hybrid Working Available Macildowie Supply Chain has recently partnered with a high growth retailer based in Leicester to recruit a Supply Chain Manager. The key objective is to lead and optimise its UK and international end-to-end supply chain operations. This position will take responsibility responsibility for production planning, inventory management, international sourcing, fulfilment operations and global 3PL relationships. Key Responsibilities Develop and implement supply chain strategies aligned with commercial growth, operational efficiency and customer service objectives. Lead end-to-end supply chain operations including procurement, production planning, inventory optimisation and supplier management. Manage UK manufacturing supply requirements, including Bills of Materials (BOMs), component procurement and production planning. Oversee internationally sourced product ranges and manage Far East supplier relationships and inbound product flow. Manage fulfilment operations and global 3PL warehouse and distribution networks. Drive inventory control and working capital improvements through effective forecasting, stock management and KPI monitoring. Lead supplier performance management across cost, quality, lead times and delivery performance. Identify and mitigate supply chain risks to ensure continuity of supply and operational resilience. Optimise warehouse management systems (WMS), ERP platforms and operational processes supporting fulfilment and stock movement. Deliver continuous improvement and cost reduction initiatives across the supply chain function. Produce and analyse operational KPIs and management reporting to support strategic decision-making. Build strong relationships with suppliers, manufacturers, logistics partners and internal stakeholders. Support international supplier visits and overseas manufacturing site engagement where required. The Candidate Previous experience managing end-to-end global supply chain functions Strong knowledge of Far East sourcing and factory relationships. Expertise in demand planning, forecasting, BOM management and production planning. Able to travel to Leicester Proficient user of Microsoft Office, including Excel. Comfortably able to build stock/inventory forecasts. Benefits 25 days holiday entitlement plus Bank Holidays Hybrid working of 2 days in the office and 3 from home. Company performance bonus. The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please get in touch with Tom Whitsey.
