Customer Journey Manager 12 Months FTC Edinburgh or Leeds Join Our Team as a Customer Journey Manager! Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers! About Us : In this dynamic environment, we're committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform. What You'll Do : As the Customer Journey Manager, you will play a crucial role in product development and customer experience optimization. You will work closely with the Product Owner and the broader product team to: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. What We're Looking For : To thrive in this role, you should bring: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Why Join Us? Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. If you're excited about optimizing customer journeys and contributing to a brighter financial future for our clients, we want to hear from you! How to Apply : Ready to embark on this exciting journey? Submit your application today and help us shape the future of wealth management. Join us in creating exceptional experiences that truly matter! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Feb 04, 2026
Contractor
Customer Journey Manager 12 Months FTC Edinburgh or Leeds Join Our Team as a Customer Journey Manager! Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers! About Us : In this dynamic environment, we're committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform. What You'll Do : As the Customer Journey Manager, you will play a crucial role in product development and customer experience optimization. You will work closely with the Product Owner and the broader product team to: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. What We're Looking For : To thrive in this role, you should bring: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Why Join Us? Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. If you're excited about optimizing customer journeys and contributing to a brighter financial future for our clients, we want to hear from you! How to Apply : Ready to embark on this exciting journey? Submit your application today and help us shape the future of wealth management. Join us in creating exceptional experiences that truly matter! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
The James Watt Nanofabrication Centre (JWNC) conducts fundamental, applied, and commercial research, driving development, prototyping, and pilot production using advanced nanofabrication techniques. The Centre collaborates with over 90 national and international universities and research institutes and partners across 28 countries. Its key capabilities include plasma processing, electron beam lithography, photolithography, thin film deposition, and metrology. The University of Glasgow has over 45 years' experience of delivering micro- and nano-fabrication (and in particular electron-beam lithography) to develop solutions in processing, nanotechnology, nanoelectronics, optoelectronics, mm-wave & terahertz, bioengineering, biotechnology, lab-on-a-chip, cleantech & energy, photovoltaics, security & defence and a host of other applications. The JWNC presently has over £70+M of active research grants undertaking micro- and nano-fabrication. The Centre works closely with the University's wholly owned subsidiary, Kelvin Nanotechnology Ltd (KNT). KNT provides commercial access to the Centre's facilities and expertise for industry, governments, institutes and other universities. KNT has worked with more than 250 companies from 20 countries since its inception in 1998. Job Purpose The Head of Operations ensures the effective, sustainable and strategically aligned operation of the James Watt Nanofabrication Centre (JWNC), enabling world-class research and innovation. This role leads business planning, financial management, facilities operation and infrastructure development to optimise facility performance and support long-term growth. Through strong leadership and people management, the postholder fosters a high-performance culture, identifies opportunities for commercialisation and strategic advancement and builds effective partnerships with internal and external stakeholders. Working closely with the Head of Engineering and Process, the Head of Operations will ensure the JWNC is a safe, efficient and innovative environment, underpinned by robust operational systems and resources that support the Centre's technical and research excellence. Main Duties and Responsibilities People & Organisational Leadership Provide strong, visible leadership for the JWNC, promoting a culture of professionalism, collaboration, and continuous improvement across its operations. Effectively build and lead a high-performing team to deliver an effective and efficient service that aligns with JWNC/School/College/University objectives, ensuring clarity of roles, effective performance management, and staff development. Create an inclusive, engaged and motivated work environment that supports professional development and talent retention. Mentor and support team members, fostering a culture of accountability and continuous learning. Operational Leadership Provide overall leadership for JWNC operations, ensuring that the cleanroom and associated facilities are safe, reliable, and efficiently managed to deliver world-class research. Lead operational planning, scheduling, and service delivery to maximise user satisfaction and ensure compliance with University and statutory requirements. Overall responsibility for developing and embedding robust systems for health & safety, risk management, quality assurance, and compliance, ensuring these frameworks are consistently implemented and maintained. Monitor and enhance JWNC performance through data-driven analysis, implementing service improvements to drive utilisation, impact and cost effectiveness of the facility. Financial & Strategic Management Lead on JWNC's financial sustainability, including income generation, cost recovery, pricing structures, and budget management. Develop and deliver the JWNC Operational and Business Plans, aligned with University strategy and external partnerships. Identify and drive opportunities for commercialisation and strategic growth, ensuring JWNC remains competitive and future-focused. Manage contracts, commercial agreements, and relationships with industry partners, ensuring mutual benefit and financial resilience. Work collaboratively with colleagues within the School/College/University to enhance service delivery and ensure alignment with wider initiatives including the Technician Commitment and the Professional Services Career Framework. Infrastructure & Facilities Development Oversee lifecycle management of facilities and infrastructure, including equipment replacement, upgrades, and preventative maintenance. Make a leading contribution to capital projects and major developments, including the relocation of JWNC to the Critical Technologies Nanofabrication Facility (CTNF). Work with the Head of Engineering and Process to ensure facilities are future-proofed to meet evolving user needs through strategic planning and stakeholder engagement. Knowledge, Qualifications, Skills and Experience Knowledge/Qualifications Essential Scottish Credit and Qualification Framework level 9,10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional leadership experience in strategically important specialist areas. Ability to demonstrate the necessary strategic competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and leadership experience in a similar or number of different specialist roles. Extensive knowledge and experience of business functions, operational processes and compliance frameworks in a complex high technology environment. Desirable A PhD or equivalent research experience in Engineering or a closely related discipline. Skills Essential Demonstrable ability to provide strong operational and strategic leadership within a complex, high technology environment to ensure the delivery of a high-quality, customer focussed, efficient service. Excellent interpersonal and influencing skills, with the ability to build and manage relationships with diverse stakeholders, including industry partners and academic collaborators. Strong communication skills, both verbal and written, with the ability to tailor messaging to varied internal and external stakeholders. Strong business focus, with the ability to manage strategic relationships, understand organisational requirements and deliver strategic outcomes. Experience Essential Previous experience in senior operational leadership role, with a demonstrable ability to shape and deliver against strategic plans. Experience of effectively leading and managing people, promoting employee engagement and maintaining a motivated and productive workforce. Proven track record of delivering operational excellence and driving continuous improvement. Demonstrable experience in financial management, income generation and commercialisation activities. Demonstrable experience of values-led leadership. Experience of working collaboratively with senior colleagues to formulate, develop and deliver major projects and strategic priorities. Terms and Conditions Salary will be Grade 9, £59,966 - £67,468 per annum. This post is full time (35 hours per week) and open ended (permanent). As a valued member of our team, you can expect: A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook, benefits and discount packages. A flexible approach to working. A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University. We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community. We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University. We are investing in our organisation, and we will invest in you too. Please visit our website for more information. Closing Date: 11 February 2026
Feb 04, 2026
Full time
The James Watt Nanofabrication Centre (JWNC) conducts fundamental, applied, and commercial research, driving development, prototyping, and pilot production using advanced nanofabrication techniques. The Centre collaborates with over 90 national and international universities and research institutes and partners across 28 countries. Its key capabilities include plasma processing, electron beam lithography, photolithography, thin film deposition, and metrology. The University of Glasgow has over 45 years' experience of delivering micro- and nano-fabrication (and in particular electron-beam lithography) to develop solutions in processing, nanotechnology, nanoelectronics, optoelectronics, mm-wave & terahertz, bioengineering, biotechnology, lab-on-a-chip, cleantech & energy, photovoltaics, security & defence and a host of other applications. The JWNC presently has over £70+M of active research grants undertaking micro- and nano-fabrication. The Centre works closely with the University's wholly owned subsidiary, Kelvin Nanotechnology Ltd (KNT). KNT provides commercial access to the Centre's facilities and expertise for industry, governments, institutes and other universities. KNT has worked with more than 250 companies from 20 countries since its inception in 1998. Job Purpose The Head of Operations ensures the effective, sustainable and strategically aligned operation of the James Watt Nanofabrication Centre (JWNC), enabling world-class research and innovation. This role leads business planning, financial management, facilities operation and infrastructure development to optimise facility performance and support long-term growth. Through strong leadership and people management, the postholder fosters a high-performance culture, identifies opportunities for commercialisation and strategic advancement and builds effective partnerships with internal and external stakeholders. Working closely with the Head of Engineering and Process, the Head of Operations will ensure the JWNC is a safe, efficient and innovative environment, underpinned by robust operational systems and resources that support the Centre's technical and research excellence. Main Duties and Responsibilities People & Organisational Leadership Provide strong, visible leadership for the JWNC, promoting a culture of professionalism, collaboration, and continuous improvement across its operations. Effectively build and lead a high-performing team to deliver an effective and efficient service that aligns with JWNC/School/College/University objectives, ensuring clarity of roles, effective performance management, and staff development. Create an inclusive, engaged and motivated work environment that supports professional development and talent retention. Mentor and support team members, fostering a culture of accountability and continuous learning. Operational Leadership Provide overall leadership for JWNC operations, ensuring that the cleanroom and associated facilities are safe, reliable, and efficiently managed to deliver world-class research. Lead operational planning, scheduling, and service delivery to maximise user satisfaction and ensure compliance with University and statutory requirements. Overall responsibility for developing and embedding robust systems for health & safety, risk management, quality assurance, and compliance, ensuring these frameworks are consistently implemented and maintained. Monitor and enhance JWNC performance through data-driven analysis, implementing service improvements to drive utilisation, impact and cost effectiveness of the facility. Financial & Strategic Management Lead on JWNC's financial sustainability, including income generation, cost recovery, pricing structures, and budget management. Develop and deliver the JWNC Operational and Business Plans, aligned with University strategy and external partnerships. Identify and drive opportunities for commercialisation and strategic growth, ensuring JWNC remains competitive and future-focused. Manage contracts, commercial agreements, and relationships with industry partners, ensuring mutual benefit and financial resilience. Work collaboratively with colleagues within the School/College/University to enhance service delivery and ensure alignment with wider initiatives including the Technician Commitment and the Professional Services Career Framework. Infrastructure & Facilities Development Oversee lifecycle management of facilities and infrastructure, including equipment replacement, upgrades, and preventative maintenance. Make a leading contribution to capital projects and major developments, including the relocation of JWNC to the Critical Technologies Nanofabrication Facility (CTNF). Work with the Head of Engineering and Process to ensure facilities are future-proofed to meet evolving user needs through strategic planning and stakeholder engagement. Knowledge, Qualifications, Skills and Experience Knowledge/Qualifications Essential Scottish Credit and Qualification Framework level 9,10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional leadership experience in strategically important specialist areas. Ability to demonstrate the necessary strategic competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and leadership experience in a similar or number of different specialist roles. Extensive knowledge and experience of business functions, operational processes and compliance frameworks in a complex high technology environment. Desirable A PhD or equivalent research experience in Engineering or a closely related discipline. Skills Essential Demonstrable ability to provide strong operational and strategic leadership within a complex, high technology environment to ensure the delivery of a high-quality, customer focussed, efficient service. Excellent interpersonal and influencing skills, with the ability to build and manage relationships with diverse stakeholders, including industry partners and academic collaborators. Strong communication skills, both verbal and written, with the ability to tailor messaging to varied internal and external stakeholders. Strong business focus, with the ability to manage strategic relationships, understand organisational requirements and deliver strategic outcomes. Experience Essential Previous experience in senior operational leadership role, with a demonstrable ability to shape and deliver against strategic plans. Experience of effectively leading and managing people, promoting employee engagement and maintaining a motivated and productive workforce. Proven track record of delivering operational excellence and driving continuous improvement. Demonstrable experience in financial management, income generation and commercialisation activities. Demonstrable experience of values-led leadership. Experience of working collaboratively with senior colleagues to formulate, develop and deliver major projects and strategic priorities. Terms and Conditions Salary will be Grade 9, £59,966 - £67,468 per annum. This post is full time (35 hours per week) and open ended (permanent). As a valued member of our team, you can expect: A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook, benefits and discount packages. A flexible approach to working. A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University. We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community. We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University. We are investing in our organisation, and we will invest in you too. Please visit our website for more information. Closing Date: 11 February 2026
PENSIONS OPERATIONS ANALYST Hybrid - 3 days in-office London £500 - £700 PER DAY We are working with a bank in the City of London who are currently recruiting for a Pensions Operation Analyst to join there team. You will be joining a growing organisation. The Pensions Operations Analyst will report to the Head of EMEA Pension and Benefits and the Benefits Service Delivery Lead. This role sits within the BSD Team, who focus on service delivery across the Bank's EMEA Pensions & Benefits Team, which comprises of specialists that focus on: UK & Ireland benefits UK & Ireland pensions EMEA pensions & benefits (exc. UK, Ireland) Canada pension and benefits The BSD team currently has a team of 3 contractors, and this role will add to this strength whilst providing a specific focus on UK Pensions. The rest of the BSD team are based at 2KES in London. The role will work closely with the UK and Ireland pensions team who are also based in London and Chester. Role Description Work within a small team of 4 to provide benefit service delivery across the EMEA Pensions and Benefits. The role will be focussed on service delivery across the Bank's UK and Ireland pension arrangements. These include UK DB and DC Pension Plan (with around £4bn in assets) as well as our DC Plan in Ireland and a legacy Channel Islands arrangement. The role requirements are operational support and service delivery across a range of tasks including: Managing employee and member queries via a central mailbox, including triaging as appropriate to the relevant areas or teams. Preparing the monthly contributions files for the UK pension plan and running control checks on monthly payroll files. Preparing annual updates needed for the UK pension plan, including Plan Salary calculations and moving members between (service related) categories of core benefit. Managing the transfer of HR files with third party administrators and managing both internal and external queries. Analysis and reporting for quarterly pension trustee meetings. Support with invoicing and expenses of third-party suppliers. Support with testing, reporting associated with annual flexible benefits enrolment and benefit renewals. Annual pensions benefit statement testing. Support the secretariat of the various bank pension arrangements, for example with meeting pack creation, uploading the Board packs into online portal. Proactively supporting colleagues with getting the most from the systems and improving the overall user experience whilst ensuring high levels of robustness and efficiency. Experience & Skills Required Having a relevant pensions qualification (eg . APMI/ FPMI) is preferred but not essential Having previously worked on complex Pension Schemes with both defined benefit and defined contribution sections. Managing UK Pensions Plans either within an operations role, administration function, consulting firm or in-house role. Familiar with Trustee boards, how they operate as well as the requirements governing Trustee operation. Excellent technical and analytic skills with respect to UK pensions and the alternative scheme designs; you will have worked with schemes that have underpins, GMPs, hybrid arrangements. Details: Pay Day Rate £500.00 - £700.00 per day Start: January 2026 Hybrid: 3 days per week based in London Interested or know someone who might be? Get in touch today to learn more! 50727EVE INDHRR Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 04, 2026
Full time
PENSIONS OPERATIONS ANALYST Hybrid - 3 days in-office London £500 - £700 PER DAY We are working with a bank in the City of London who are currently recruiting for a Pensions Operation Analyst to join there team. You will be joining a growing organisation. The Pensions Operations Analyst will report to the Head of EMEA Pension and Benefits and the Benefits Service Delivery Lead. This role sits within the BSD Team, who focus on service delivery across the Bank's EMEA Pensions & Benefits Team, which comprises of specialists that focus on: UK & Ireland benefits UK & Ireland pensions EMEA pensions & benefits (exc. UK, Ireland) Canada pension and benefits The BSD team currently has a team of 3 contractors, and this role will add to this strength whilst providing a specific focus on UK Pensions. The rest of the BSD team are based at 2KES in London. The role will work closely with the UK and Ireland pensions team who are also based in London and Chester. Role Description Work within a small team of 4 to provide benefit service delivery across the EMEA Pensions and Benefits. The role will be focussed on service delivery across the Bank's UK and Ireland pension arrangements. These include UK DB and DC Pension Plan (with around £4bn in assets) as well as our DC Plan in Ireland and a legacy Channel Islands arrangement. The role requirements are operational support and service delivery across a range of tasks including: Managing employee and member queries via a central mailbox, including triaging as appropriate to the relevant areas or teams. Preparing the monthly contributions files for the UK pension plan and running control checks on monthly payroll files. Preparing annual updates needed for the UK pension plan, including Plan Salary calculations and moving members between (service related) categories of core benefit. Managing the transfer of HR files with third party administrators and managing both internal and external queries. Analysis and reporting for quarterly pension trustee meetings. Support with invoicing and expenses of third-party suppliers. Support with testing, reporting associated with annual flexible benefits enrolment and benefit renewals. Annual pensions benefit statement testing. Support the secretariat of the various bank pension arrangements, for example with meeting pack creation, uploading the Board packs into online portal. Proactively supporting colleagues with getting the most from the systems and improving the overall user experience whilst ensuring high levels of robustness and efficiency. Experience & Skills Required Having a relevant pensions qualification (eg . APMI/ FPMI) is preferred but not essential Having previously worked on complex Pension Schemes with both defined benefit and defined contribution sections. Managing UK Pensions Plans either within an operations role, administration function, consulting firm or in-house role. Familiar with Trustee boards, how they operate as well as the requirements governing Trustee operation. Excellent technical and analytic skills with respect to UK pensions and the alternative scheme designs; you will have worked with schemes that have underpins, GMPs, hybrid arrangements. Details: Pay Day Rate £500.00 - £700.00 per day Start: January 2026 Hybrid: 3 days per week based in London Interested or know someone who might be? Get in touch today to learn more! 50727EVE INDHRR Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
We are excited to offer a fantastic opportunity for a Claims Advisor Apprentice to join our Sheffield Local Authority account based in Sheffield. Starting Salary: 24,293.00 (Subject to review) Location : Olive Grove Depot, Olive Grove Road, Sheffield, S2 3GE Working hours per week : Monday - Friday 09:00-17:30. 37.5hr/week Start date : September 2026 Apprenticeship Link : Business administrator / Skills England As part of your apprenticeship, you will be enrolled onto the Business Administrator Level 2 programme, which will take approximately 21 months to complete. You will be fully supported by our partnered college through 1-2-1 guidance, e-learning materials and technical experts on hand throughout your apprenticeship journey. Join our vibrant and inclusive community in Sheffield Local Authority, working on diverse projects that make a real, positive impact across the UK. The contract has transformed 75% of the city's roads within its first five years-improving them from some of the worst in the country to among the best. We continue to maintain this infrastructure to the improved standards. We are improving and maintaining 1,180 miles of road, 2,050 miles of pavement, 68,000 streetlights, 36,000 highway trees, 28,000 street signs, 72,000 drainage gullies, 480 traffic signals, 18,000 items of street furniture, 2.9 million sqm of grass verges and over 600 bridges and highway structures. What you will do: As a Claims Apprentice, you will play a vital role in supporting the day-to-day operations of the claims function. This entry-level role provides hands-on experience in managing insurance claims, liaising with internal and external stakeholders, and contributing to accurate reporting and claims resolution. You will gain exposure to a wide range of claim types and develop strong foundations in claims handling, investigation and financial processes. Your responsibilities will include: Monitoring internal dashboards and the Claims Portal for new claim notifications. Creating and maintaining accurate claim records within the claims database. Liaising with claimants to ensure all required documentation is received and complete. Updating claims data to support accurate reporting, reserving and analysis. Recording claims with the Department for Work and Pensions (DWP) and verifying certificate validity. Attending accident locations to gather evidence, including photographs and measurements Using the Confirm system to investigate claims against the business, as well as property damage claims pursued by the business. Collaborating with operational teams to obtain supporting information and documentation. Communicating with utility companies, insurers, third-party representatives and claimants. Assisting the Claims Manager with administrative and investigative tasks. Working with the Finance team to facilitate settlements, including payment requisitions. What you will bring: GCSE English and Maths, grade A-C / 9-4. Full UK driving license. Strong attention to detail and organisational skills. Excellent written and verbal communication abilities. Ability to manage multiple tasks and prioritise effectively. Proficient in Microsoft Office and comfortable working with databases. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment. Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays : 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits : Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Feb 04, 2026
Full time
We are excited to offer a fantastic opportunity for a Claims Advisor Apprentice to join our Sheffield Local Authority account based in Sheffield. Starting Salary: 24,293.00 (Subject to review) Location : Olive Grove Depot, Olive Grove Road, Sheffield, S2 3GE Working hours per week : Monday - Friday 09:00-17:30. 37.5hr/week Start date : September 2026 Apprenticeship Link : Business administrator / Skills England As part of your apprenticeship, you will be enrolled onto the Business Administrator Level 2 programme, which will take approximately 21 months to complete. You will be fully supported by our partnered college through 1-2-1 guidance, e-learning materials and technical experts on hand throughout your apprenticeship journey. Join our vibrant and inclusive community in Sheffield Local Authority, working on diverse projects that make a real, positive impact across the UK. The contract has transformed 75% of the city's roads within its first five years-improving them from some of the worst in the country to among the best. We continue to maintain this infrastructure to the improved standards. We are improving and maintaining 1,180 miles of road, 2,050 miles of pavement, 68,000 streetlights, 36,000 highway trees, 28,000 street signs, 72,000 drainage gullies, 480 traffic signals, 18,000 items of street furniture, 2.9 million sqm of grass verges and over 600 bridges and highway structures. What you will do: As a Claims Apprentice, you will play a vital role in supporting the day-to-day operations of the claims function. This entry-level role provides hands-on experience in managing insurance claims, liaising with internal and external stakeholders, and contributing to accurate reporting and claims resolution. You will gain exposure to a wide range of claim types and develop strong foundations in claims handling, investigation and financial processes. Your responsibilities will include: Monitoring internal dashboards and the Claims Portal for new claim notifications. Creating and maintaining accurate claim records within the claims database. Liaising with claimants to ensure all required documentation is received and complete. Updating claims data to support accurate reporting, reserving and analysis. Recording claims with the Department for Work and Pensions (DWP) and verifying certificate validity. Attending accident locations to gather evidence, including photographs and measurements Using the Confirm system to investigate claims against the business, as well as property damage claims pursued by the business. Collaborating with operational teams to obtain supporting information and documentation. Communicating with utility companies, insurers, third-party representatives and claimants. Assisting the Claims Manager with administrative and investigative tasks. Working with the Finance team to facilitate settlements, including payment requisitions. What you will bring: GCSE English and Maths, grade A-C / 9-4. Full UK driving license. Strong attention to detail and organisational skills. Excellent written and verbal communication abilities. Ability to manage multiple tasks and prioritise effectively. Proficient in Microsoft Office and comfortable working with databases. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment. Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays : 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits : Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
About us Located in Milton Keynes, F&F Stores is a rapidly expanding E-commerce business that thrives on bringing licensed products from beloved brands like Disney, Marvel, Minecraft and iconic football clubs directly to your doorstep. Our high-quality products include a wide range for the whole family, from toys and fashion to home accessories and beauty items, found on popular E-commerce marketplaces and our own e-commerce website. Location: Office-based, in Milton Keynes Contract: Full-time, Permanent Number of vacancies: 2 Salary: £60,000 - £65,000 Reports directly to: Directors / Business Owners Direct Reports / Team Structure: Category Managers, PPC Executives, Commercial Analyst, Demand Planner, Copywriter, Listings Uploaders, Account Health / Operations Specialist. The role is accountable for setting direction, priorities, performance expectations, and outcomes for this team. The Amazon Account Head is the single accountable owner of the Amazon business in the North America market. This role holds full responsibility for the commercial, operational, and account health performance of all Amazon marketplaces in this market. The role owns delivery against the agreed P&L (built by Finance), leads demand planning decisions, controls trading and PPC execution, manages Amazon relationships, and protects account health. Support functions contribute to execution; accountability for outcomes remains with this role. This is a senior ownership role with clear authority and responsibility for results. Key Accountabilities 1. P&L Delivery and Commercial Ownership - Deliver the agreed Amazon P&L across revenue, margin, and contribution. - Own performance against budget and forecast, including variance analysis and corrective action. - Actively manage margin drivers including pricing, promotions, Amazon fees, PPC efficiency, fulfilment, and storage costs. - Ensure all trading decisions are commercially justified with clear profit, cash, and stock impact. - Work with Finance to inform reforecasts and explain performance outcomes clearly and proactively. 2. Amazon Account Ownership and Relationship Management - Act as the single accountable owner for the Amazon account in the North America market. - Own all interactions with Amazon, including operational, commercial, and strategic discussions. - Lead Amazon performance reviews, escalations, and issue resolution. - Represent the business confidently and commercially in all Amazon-facing engagements. - Evaluate and drive participation in Amazon programmes where they deliver commercial value. 3. Account Health Ownership and Risk Management - Own and protect Amazon Account Health across the North America market. - Set standards and expectations for the Account Health/Operations function. - Proactively monitor policy compliance, performance metrics, and risk indicators. - Lead responses to account health warnings, investigations, or suspensions. - Ensure corrective actions are implemented, documented, and sustained. - Prevent avoidable account health incidents through proactive control and escalation. 4. Demand Planning Leadership - Lead demand planning decisions for the North America market. - Direct the Demand Planner on forecasts, demand signals, and replenishment priorities. - Define stock allocation requirements across marketplaces. - Own sell-through targets and exit strategies for slow-moving or underperforming stock. - Actively manage risks relating to stock shortages, excess inventory, and aged stock exposure. - Take accountability for the commercial consequences of demand planning decisions. 5. Trading, Pricing, and Promotions - Own Amazon trading strategy and execution in the North America market. - Direct Category Managers on range strategy and SKU-level performance management. - Set and execute pricing strategies aligned to margin targets and competitive positioning. - Approve and control promotions, deals, and discounting activity. - Review SKU-level performance and take decisive action on underperforming products. - Balance growth opportunities with margin protection and stock risk. 6. PPC and Traffic Control - Own PPC direction, execution, and outcomes. - Set targets and priorities for PPC Executives. - Ensure PPC spend is ROI-driven, stock-aware, and margin-led. - Monitor and optimise TACoS, ACOS, conversion rates, and organic vs paid mix. - Pause, scale, or redirect spend based on performance and inventory position. - Hold PPC execution accountable to commercial outcomes. 7. Catalogue, Content, and Listing Standards - Set standards for listing quality, content accuracy, and brand presentation. - Direct the Copywriter and Listings Uploaders on priorities and execution. - Ensure catalogue structure supports discoverability, conversion, and compliance. - Oversee new product launches and listing readiness. 8. Cross-Functional Leadership and Execution - Direct execution across PPC, Supply Chain, Compliance, Finance, and Operations. - Set clear priorities, actions, and deadlines for Amazon initiatives. - Escalate risks early and drive resolution across teams. - Ensure accountability and follow-through on agreed actions. 9. Performance Reporting and Insight - Own performance reporting cadence. - Deliver weekly trading updates and monthly performance reviews. - Analyse performance across revenue, margin, PPC, and stock health. - Direct the Commercial Analyst on insight generation and analysis. - Provide clear, actionable insights to senior stakeholders. - Translate insight into decisions and actions with clear ownership. 10. Compliance and Operational Readiness - Ensure products are compliant, correctly labelled, and sellable upon arrival. - Work with Compliance and Supply Chain to prevent blocked inventory or listing suspensions. - Maintain operational readiness for peak and seasonal trading. Measures of Success - Amazon P&L delivered in line with plan. - Strong leadership and performance of the Amazon team. - Stable and proactive account health management. - Accurate, trading-led demand decisions. - Controlled stock risk and storage exposure. - Profitable PPC performance. - Clear ownership demonstrated in both success and failure. Required Skills & Experience - Proven Amazon Expertise: Deep understanding of Amazon marketplace operations, trading, PPC, and account health management. - Commercial Acumen: Experience owning P&L, managing budgets, driving margin, and making data-driven trading decisions. - Analytical Skills: Ability to interpret complex datasets, analyse performance metrics, and translate insights into actionable business decisions. - Leadership & People Management: Track record of leading cross-functional teams, influencing stakeholders, and driving execution in a fast-paced environment. - Relationship Management: Strong capability in managing commercial relationships with Amazon and third-party partners. - Demand Planning Knowledge: Experience in forecasting, stock allocation, and inventory risk management. - Operational Excellence: Understanding of compliance, operational readiness, and catalogue/content standards. - Strategic Thinking: Ability to balance short-term trading decisions with long-term business objectives. - Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly to senior stakeholders. - Problem-Solving & Resilience: Proven ability to manage high-pressure situations, resolve escalations, and maintain account health proactively. Benefits: Casual dress; On-site parking; Employee Assistance Programme; Bright Exchange; Regular social events including summer & end of year parties.; Spontaneous employee well-being treats; An Amazon Birthday voucher; Vouchers at Christmas to shop with F&F; Staff Purchases; NEST Pension; Private medical insurance with Vitality health with various benefits including discounts on a gym membership. Please note: We do not accept unsolicited or speculative CVs from recruitment agencies. Any such submissions will not give rise to a fee or commission if the candidate is subsequently hired via direct application or an instructed recruitment partner.
Feb 04, 2026
Full time
About us Located in Milton Keynes, F&F Stores is a rapidly expanding E-commerce business that thrives on bringing licensed products from beloved brands like Disney, Marvel, Minecraft and iconic football clubs directly to your doorstep. Our high-quality products include a wide range for the whole family, from toys and fashion to home accessories and beauty items, found on popular E-commerce marketplaces and our own e-commerce website. Location: Office-based, in Milton Keynes Contract: Full-time, Permanent Number of vacancies: 2 Salary: £60,000 - £65,000 Reports directly to: Directors / Business Owners Direct Reports / Team Structure: Category Managers, PPC Executives, Commercial Analyst, Demand Planner, Copywriter, Listings Uploaders, Account Health / Operations Specialist. The role is accountable for setting direction, priorities, performance expectations, and outcomes for this team. The Amazon Account Head is the single accountable owner of the Amazon business in the North America market. This role holds full responsibility for the commercial, operational, and account health performance of all Amazon marketplaces in this market. The role owns delivery against the agreed P&L (built by Finance), leads demand planning decisions, controls trading and PPC execution, manages Amazon relationships, and protects account health. Support functions contribute to execution; accountability for outcomes remains with this role. This is a senior ownership role with clear authority and responsibility for results. Key Accountabilities 1. P&L Delivery and Commercial Ownership - Deliver the agreed Amazon P&L across revenue, margin, and contribution. - Own performance against budget and forecast, including variance analysis and corrective action. - Actively manage margin drivers including pricing, promotions, Amazon fees, PPC efficiency, fulfilment, and storage costs. - Ensure all trading decisions are commercially justified with clear profit, cash, and stock impact. - Work with Finance to inform reforecasts and explain performance outcomes clearly and proactively. 2. Amazon Account Ownership and Relationship Management - Act as the single accountable owner for the Amazon account in the North America market. - Own all interactions with Amazon, including operational, commercial, and strategic discussions. - Lead Amazon performance reviews, escalations, and issue resolution. - Represent the business confidently and commercially in all Amazon-facing engagements. - Evaluate and drive participation in Amazon programmes where they deliver commercial value. 3. Account Health Ownership and Risk Management - Own and protect Amazon Account Health across the North America market. - Set standards and expectations for the Account Health/Operations function. - Proactively monitor policy compliance, performance metrics, and risk indicators. - Lead responses to account health warnings, investigations, or suspensions. - Ensure corrective actions are implemented, documented, and sustained. - Prevent avoidable account health incidents through proactive control and escalation. 4. Demand Planning Leadership - Lead demand planning decisions for the North America market. - Direct the Demand Planner on forecasts, demand signals, and replenishment priorities. - Define stock allocation requirements across marketplaces. - Own sell-through targets and exit strategies for slow-moving or underperforming stock. - Actively manage risks relating to stock shortages, excess inventory, and aged stock exposure. - Take accountability for the commercial consequences of demand planning decisions. 5. Trading, Pricing, and Promotions - Own Amazon trading strategy and execution in the North America market. - Direct Category Managers on range strategy and SKU-level performance management. - Set and execute pricing strategies aligned to margin targets and competitive positioning. - Approve and control promotions, deals, and discounting activity. - Review SKU-level performance and take decisive action on underperforming products. - Balance growth opportunities with margin protection and stock risk. 6. PPC and Traffic Control - Own PPC direction, execution, and outcomes. - Set targets and priorities for PPC Executives. - Ensure PPC spend is ROI-driven, stock-aware, and margin-led. - Monitor and optimise TACoS, ACOS, conversion rates, and organic vs paid mix. - Pause, scale, or redirect spend based on performance and inventory position. - Hold PPC execution accountable to commercial outcomes. 7. Catalogue, Content, and Listing Standards - Set standards for listing quality, content accuracy, and brand presentation. - Direct the Copywriter and Listings Uploaders on priorities and execution. - Ensure catalogue structure supports discoverability, conversion, and compliance. - Oversee new product launches and listing readiness. 8. Cross-Functional Leadership and Execution - Direct execution across PPC, Supply Chain, Compliance, Finance, and Operations. - Set clear priorities, actions, and deadlines for Amazon initiatives. - Escalate risks early and drive resolution across teams. - Ensure accountability and follow-through on agreed actions. 9. Performance Reporting and Insight - Own performance reporting cadence. - Deliver weekly trading updates and monthly performance reviews. - Analyse performance across revenue, margin, PPC, and stock health. - Direct the Commercial Analyst on insight generation and analysis. - Provide clear, actionable insights to senior stakeholders. - Translate insight into decisions and actions with clear ownership. 10. Compliance and Operational Readiness - Ensure products are compliant, correctly labelled, and sellable upon arrival. - Work with Compliance and Supply Chain to prevent blocked inventory or listing suspensions. - Maintain operational readiness for peak and seasonal trading. Measures of Success - Amazon P&L delivered in line with plan. - Strong leadership and performance of the Amazon team. - Stable and proactive account health management. - Accurate, trading-led demand decisions. - Controlled stock risk and storage exposure. - Profitable PPC performance. - Clear ownership demonstrated in both success and failure. Required Skills & Experience - Proven Amazon Expertise: Deep understanding of Amazon marketplace operations, trading, PPC, and account health management. - Commercial Acumen: Experience owning P&L, managing budgets, driving margin, and making data-driven trading decisions. - Analytical Skills: Ability to interpret complex datasets, analyse performance metrics, and translate insights into actionable business decisions. - Leadership & People Management: Track record of leading cross-functional teams, influencing stakeholders, and driving execution in a fast-paced environment. - Relationship Management: Strong capability in managing commercial relationships with Amazon and third-party partners. - Demand Planning Knowledge: Experience in forecasting, stock allocation, and inventory risk management. - Operational Excellence: Understanding of compliance, operational readiness, and catalogue/content standards. - Strategic Thinking: Ability to balance short-term trading decisions with long-term business objectives. - Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly to senior stakeholders. - Problem-Solving & Resilience: Proven ability to manage high-pressure situations, resolve escalations, and maintain account health proactively. Benefits: Casual dress; On-site parking; Employee Assistance Programme; Bright Exchange; Regular social events including summer & end of year parties.; Spontaneous employee well-being treats; An Amazon Birthday voucher; Vouchers at Christmas to shop with F&F; Staff Purchases; NEST Pension; Private medical insurance with Vitality health with various benefits including discounts on a gym membership. Please note: We do not accept unsolicited or speculative CVs from recruitment agencies. Any such submissions will not give rise to a fee or commission if the candidate is subsequently hired via direct application or an instructed recruitment partner.
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Feb 04, 2026
Full time
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Customer Journey Manager 12 Months FTC Edinburgh or Leeds Join Our Team as a Customer Journey Manager! Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers! About Us : In this dynamic environment, we're committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform. What You'll Do : As the Customer Journey Manager, you will play a crucial role in product development and customer experience optimization. You will work closely with the Product Owner and the broader product team to: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. What We're Looking For : To thrive in this role, you should bring: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Why Join Us? Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. If you're excited about optimizing customer journeys and contributing to a brighter financial future for our clients, we want to hear from you! How to Apply : Ready to embark on this exciting journey? Submit your application today and help us shape the future of wealth management. Join us in creating exceptional experiences that truly matter! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Feb 03, 2026
Contractor
Customer Journey Manager 12 Months FTC Edinburgh or Leeds Join Our Team as a Customer Journey Manager! Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers! About Us : In this dynamic environment, we're committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform. What You'll Do : As the Customer Journey Manager, you will play a crucial role in product development and customer experience optimization. You will work closely with the Product Owner and the broader product team to: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. What We're Looking For : To thrive in this role, you should bring: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects. Strong business analysis skills, with a focus on understanding client and colleague journeys. Data analytical skills that help assess the impact of changes across operations. A background in working with financial services organizations, preferably in settings like our client's. Why Join Us? Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment. If you're excited about optimizing customer journeys and contributing to a brighter financial future for our clients, we want to hear from you! How to Apply : Ready to embark on this exciting journey? Submit your application today and help us shape the future of wealth management. Join us in creating exceptional experiences that truly matter! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Introduction Saab UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Role Purpose The Compensation & Benefits Specialist is responsible for supporting the design, implementation, administration, and ongoing management of the organisation's compensation and benefits programmes in the UK. The role ensures reward practices are competitive, compliant with UK legislation, aligned with business objectives, and supports the successful delivery of key HR initiatives, including the payroll transformation project. Key Responsibilities: Compensation Support the development, implementation, and maintenance of salary structures, grading frameworks, and job evaluation processes. Conduct market benchmarking using salary surveys to ensure competitive and equitable pay practices. Provide analytical support for annual pay review, bonus, and incentive processes, including modelling and cost analysis. Partner with HR Business Partners and hiring managers to provide guidance on pay decisions, offers, promotions, and internal moves. Ensure pay practices comply with UK employment law and internal governance requirements. Benefits Manage the day-to-day administration of UK benefits programmes, which may include pensions, private medical insurance, life assurance, income protection, wellbeing benefits, and flexible benefits schemes. Act as the key point of contact for benefit providers and brokers, supporting renewals, negotiations, and service reviews. Support the implementation and ongoing administration of benefit policies, including discretionary benefits and allowances. Provide guidance to employees and managers on benefit offerings and eligibility. Payroll Transformation Support Support the payroll transformation project, working closely with Payroll, HR, Finance, and external vendors. Support data cleansing, parallel payroll runs, and user acceptance testing to ensure accurate reward and benefits outcomes. Assist in the development of payroll-related policies, processes, and documentation following system changes. Compliance and Governance Ensure all compensation and benefits practices are compliant with UK legislation, including HMRC requirements, auto-enrolment pension regulations, and employment law. Maintain accurate documentation, policies, and procedures related to reward programmes. Support internal and external audits relating to compensation and benefits. Data, Reporting and Analysis Maintain accurate reward data within HR and payroll systems. Produce regular and ad hoc reports on compensation and benefits metrics for HR leadership and senior stakeholders. Analyse trends and provide insights to support data-driven decision-making. Projects and Continuous Improvement Support reward-related projects, including system implementations, benefit redesigns, and policy changes. Identify opportunities to improve reward processes, employee experience, and operational efficiency. Stay up to date with UK reward trends, legislation, and best practice. Knowledge, Skills and Experience Essential: Proven experience in a Compensation & Benefits, Reward, or HR role with a strong focus on UK reward practices. Good understanding of UK employment law, HMRC requirements, and pension auto-enrolment. Strong analytical and numerical skills with the ability to interpret and present data clearly. Experience working with HR systems and payroll data. High level of accuracy and attention to detail. Ability to manage multiple priorities and meet deadlines. Desirable: Experience supporting pay reviews, bonus schemes, or job evaluation processes. Experience working with benefits brokers and external providers. Knowledge of gender pay gap and equal pay reporting. Experience in a matrix or global organisation. Qualifications CIPD qualification (Level 5 or above) or equivalent experience desirable. Degree in HR, Business, Finance, or a related field desirable. Personal Attributes Professional and discreet, with the ability to handle sensitive and confidential information. Strong stakeholder management and communication skills. Collaborative, proactive, and solution-focused. Commercially aware with a continuous improvement mindset. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Feb 03, 2026
Full time
Introduction Saab UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Role Purpose The Compensation & Benefits Specialist is responsible for supporting the design, implementation, administration, and ongoing management of the organisation's compensation and benefits programmes in the UK. The role ensures reward practices are competitive, compliant with UK legislation, aligned with business objectives, and supports the successful delivery of key HR initiatives, including the payroll transformation project. Key Responsibilities: Compensation Support the development, implementation, and maintenance of salary structures, grading frameworks, and job evaluation processes. Conduct market benchmarking using salary surveys to ensure competitive and equitable pay practices. Provide analytical support for annual pay review, bonus, and incentive processes, including modelling and cost analysis. Partner with HR Business Partners and hiring managers to provide guidance on pay decisions, offers, promotions, and internal moves. Ensure pay practices comply with UK employment law and internal governance requirements. Benefits Manage the day-to-day administration of UK benefits programmes, which may include pensions, private medical insurance, life assurance, income protection, wellbeing benefits, and flexible benefits schemes. Act as the key point of contact for benefit providers and brokers, supporting renewals, negotiations, and service reviews. Support the implementation and ongoing administration of benefit policies, including discretionary benefits and allowances. Provide guidance to employees and managers on benefit offerings and eligibility. Payroll Transformation Support Support the payroll transformation project, working closely with Payroll, HR, Finance, and external vendors. Support data cleansing, parallel payroll runs, and user acceptance testing to ensure accurate reward and benefits outcomes. Assist in the development of payroll-related policies, processes, and documentation following system changes. Compliance and Governance Ensure all compensation and benefits practices are compliant with UK legislation, including HMRC requirements, auto-enrolment pension regulations, and employment law. Maintain accurate documentation, policies, and procedures related to reward programmes. Support internal and external audits relating to compensation and benefits. Data, Reporting and Analysis Maintain accurate reward data within HR and payroll systems. Produce regular and ad hoc reports on compensation and benefits metrics for HR leadership and senior stakeholders. Analyse trends and provide insights to support data-driven decision-making. Projects and Continuous Improvement Support reward-related projects, including system implementations, benefit redesigns, and policy changes. Identify opportunities to improve reward processes, employee experience, and operational efficiency. Stay up to date with UK reward trends, legislation, and best practice. Knowledge, Skills and Experience Essential: Proven experience in a Compensation & Benefits, Reward, or HR role with a strong focus on UK reward practices. Good understanding of UK employment law, HMRC requirements, and pension auto-enrolment. Strong analytical and numerical skills with the ability to interpret and present data clearly. Experience working with HR systems and payroll data. High level of accuracy and attention to detail. Ability to manage multiple priorities and meet deadlines. Desirable: Experience supporting pay reviews, bonus schemes, or job evaluation processes. Experience working with benefits brokers and external providers. Knowledge of gender pay gap and equal pay reporting. Experience in a matrix or global organisation. Qualifications CIPD qualification (Level 5 or above) or equivalent experience desirable. Degree in HR, Business, Finance, or a related field desirable. Personal Attributes Professional and discreet, with the ability to handle sensitive and confidential information. Strong stakeholder management and communication skills. Collaborative, proactive, and solution-focused. Commercially aware with a continuous improvement mindset. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
HGV Technician Location: Coatbridge Salary: 22.79 - 23.40 per hour = 54,756 Hours: 4 on 4 off Nights -7pm-7am Shift: 45 Hours Per Week About your new company My client is a large independent HGV Maintenance company with several depots around Scotland. They have been established for over 60 years and are the leaders in bulk transport, they are constantly investing in their fleet ensuring the highest standards of working conditions. Their huge fleet consists of over 160 vehicles, over 500 trailers and tankers. Due to their continued success they are now looking for a skilled HGV Technician to join their ever growing team. About your new HGV Technician role You will carry out maintenance, repairs and modification work on the fleet of vehicles and trailers and provide technical support from fault analysis through to competition. You will provide technical work to the highest standards in line with strict health and safety requirements for equipment, machines and tools. You will also be required to undertake pre-MOT checks and undertake any repairs that are required. What the successful HGV Technician will have You will have an in-depth knowledge of commercial vehicles to include tractor units and rigid commercial vehicles. Hold an HGV licence Class 1 (desirable not essential) You will have industry recognised qualifications (NVQ or City & Guilds level 3 as an HGV Technician). in heavy vehicle service and maintenance The successful HGV Technician will receive Competitive salary Attractive pensions Performance based support and development Cycle to work scheme Next Steps If you are an experienced HGV Technician and would like to find out more about this exciting role please reply to this advert with an up to date copy of your CV or call Chris at Kemp Recruitment on (phone number removed) for further information
Feb 02, 2026
Full time
HGV Technician Location: Coatbridge Salary: 22.79 - 23.40 per hour = 54,756 Hours: 4 on 4 off Nights -7pm-7am Shift: 45 Hours Per Week About your new company My client is a large independent HGV Maintenance company with several depots around Scotland. They have been established for over 60 years and are the leaders in bulk transport, they are constantly investing in their fleet ensuring the highest standards of working conditions. Their huge fleet consists of over 160 vehicles, over 500 trailers and tankers. Due to their continued success they are now looking for a skilled HGV Technician to join their ever growing team. About your new HGV Technician role You will carry out maintenance, repairs and modification work on the fleet of vehicles and trailers and provide technical support from fault analysis through to competition. You will provide technical work to the highest standards in line with strict health and safety requirements for equipment, machines and tools. You will also be required to undertake pre-MOT checks and undertake any repairs that are required. What the successful HGV Technician will have You will have an in-depth knowledge of commercial vehicles to include tractor units and rigid commercial vehicles. Hold an HGV licence Class 1 (desirable not essential) You will have industry recognised qualifications (NVQ or City & Guilds level 3 as an HGV Technician). in heavy vehicle service and maintenance The successful HGV Technician will receive Competitive salary Attractive pensions Performance based support and development Cycle to work scheme Next Steps If you are an experienced HGV Technician and would like to find out more about this exciting role please reply to this advert with an up to date copy of your CV or call Chris at Kemp Recruitment on (phone number removed) for further information
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Feb 02, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad hoc reporting and develop perspective/value add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PIC's business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day to day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Feb 02, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad hoc reporting and develop perspective/value add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PIC's business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day to day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Feb 02, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Vitae Financial Recruitment
Royston, Hertfordshire
Head of Finance / Finance Director (No.1 Finance Role - SME) Near Royston, Hertfordshire Ideally 5 days office-based (1-day WFH considered) Circa 85,000 - 100,000 (Depending on experience) The Opportunity: We are seeking a Full Qualified (ACA, ACCA or CIMA) hands-on, operationally focused Head of Finance / Finance Director to take full ownership of the day-to-day financial management of a growing and stable UK SME. This is a true No.1 finance role, reporting directly to the Managing Director and leading a small finance team of two (this role plus an Assistant Accountant). The emphasis of the position is on financial control, compliance, reporting and accuracy, with strategic and commercial input forming a secondary, but important part of the role. This opportunity will suit someone who is comfortable being close to the detail, does not require hand-holding, and enjoys owning everything from posting journals and managing payroll through to producing robust management information for decision-making. The Role: You will have end-to-end responsibility for the finance function, ensuring that the fundamentals are delivered consistently, accurately and on time. Payroll is a non-negotiable requirement. Alongside the Managing Director, you will be one of only two people responsible for payroll, so hands-on payroll experience is essential. This is a deliberately hands-on role, where day-to-day financial management, controls and compliance come first. Key responsibilities include: Full ownership of the UK finance function, operating within a small team of two Day-to-day financial management, including journals, reconciliations and month-end close Hands-on responsibility for payroll (essential requirement) Ensuring strong financial controls, compliance and statutory reporting Producing accurate and timely monthly management accounts Managing cash flow, working capital and credit control Ownership of VAT (UK & Ireland), pensions, insurance and statutory submissions Managing the annual audit and relationships with auditors, banks and advisors Producing regular sales, stock and operational reporting, including weekly reporting where required Budgeting and forecasting to support planning and control Providing clear, reliable financial information to support the Managing Director's decision-making Driving incremental improvements in processes, reporting and controls Strategic, commercial and analytical support, including scenario analysis and business planning will naturally follow from having robust, right-first-time financial data. Systems: Experience working with Financial ERP systems, developing reporting capabilities and automation Sage experience would be advantageous, but not essential Interest in continually improving systems, reporting and processes over time Team & Culture: Small, supportive and collaborative environment Office-based role with a strong preference for being present and engaged Culture of trust, autonomy and accountability Clear respect for work-life balance, no expectation of working outside normal hours MD is hands-off and non-micromanaging, relying on accurate data to run the business This role will form a key member of the Senior Leadership team alongside the Managing Director, Sales Director and Marketing Director. About You: You will be a fully qualified accountant (ACA / ACCA / CIMA) with experience operating as the senior or No.1 finance professional within an SME or similarly hands-on environment. You are likely to bring: Proven experience owning the day-to-day finance function end to end Strong technical accounting and statutory reporting capability Hands-on delivery of management accounts, budgeting and forecasting Payroll experience (essential) Solid cash flow, working capital and credit control experience A practical, detail-oriented and dependable working style Confidence operating autonomously and partnering with a Managing Director A collaborative approach suited to a small team environment Experience within consumer goods, retail, wholesale or B2C environments (advantageous but not essential) An interest in systems and continuous improvement Ideally available on a notice period of no more than three months, with one month strongly preferred Why Join?: Genuine No.1 finance role with full ownership and accountability Hands-on position with real responsibility and visibility Stable, profitable business with strong financial fundamentals Trusted working relationship with the Managing Director Small, supportive team and down-to-earth culture Long-term opportunity within a growing business AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Feb 01, 2026
Full time
Head of Finance / Finance Director (No.1 Finance Role - SME) Near Royston, Hertfordshire Ideally 5 days office-based (1-day WFH considered) Circa 85,000 - 100,000 (Depending on experience) The Opportunity: We are seeking a Full Qualified (ACA, ACCA or CIMA) hands-on, operationally focused Head of Finance / Finance Director to take full ownership of the day-to-day financial management of a growing and stable UK SME. This is a true No.1 finance role, reporting directly to the Managing Director and leading a small finance team of two (this role plus an Assistant Accountant). The emphasis of the position is on financial control, compliance, reporting and accuracy, with strategic and commercial input forming a secondary, but important part of the role. This opportunity will suit someone who is comfortable being close to the detail, does not require hand-holding, and enjoys owning everything from posting journals and managing payroll through to producing robust management information for decision-making. The Role: You will have end-to-end responsibility for the finance function, ensuring that the fundamentals are delivered consistently, accurately and on time. Payroll is a non-negotiable requirement. Alongside the Managing Director, you will be one of only two people responsible for payroll, so hands-on payroll experience is essential. This is a deliberately hands-on role, where day-to-day financial management, controls and compliance come first. Key responsibilities include: Full ownership of the UK finance function, operating within a small team of two Day-to-day financial management, including journals, reconciliations and month-end close Hands-on responsibility for payroll (essential requirement) Ensuring strong financial controls, compliance and statutory reporting Producing accurate and timely monthly management accounts Managing cash flow, working capital and credit control Ownership of VAT (UK & Ireland), pensions, insurance and statutory submissions Managing the annual audit and relationships with auditors, banks and advisors Producing regular sales, stock and operational reporting, including weekly reporting where required Budgeting and forecasting to support planning and control Providing clear, reliable financial information to support the Managing Director's decision-making Driving incremental improvements in processes, reporting and controls Strategic, commercial and analytical support, including scenario analysis and business planning will naturally follow from having robust, right-first-time financial data. Systems: Experience working with Financial ERP systems, developing reporting capabilities and automation Sage experience would be advantageous, but not essential Interest in continually improving systems, reporting and processes over time Team & Culture: Small, supportive and collaborative environment Office-based role with a strong preference for being present and engaged Culture of trust, autonomy and accountability Clear respect for work-life balance, no expectation of working outside normal hours MD is hands-off and non-micromanaging, relying on accurate data to run the business This role will form a key member of the Senior Leadership team alongside the Managing Director, Sales Director and Marketing Director. About You: You will be a fully qualified accountant (ACA / ACCA / CIMA) with experience operating as the senior or No.1 finance professional within an SME or similarly hands-on environment. You are likely to bring: Proven experience owning the day-to-day finance function end to end Strong technical accounting and statutory reporting capability Hands-on delivery of management accounts, budgeting and forecasting Payroll experience (essential) Solid cash flow, working capital and credit control experience A practical, detail-oriented and dependable working style Confidence operating autonomously and partnering with a Managing Director A collaborative approach suited to a small team environment Experience within consumer goods, retail, wholesale or B2C environments (advantageous but not essential) An interest in systems and continuous improvement Ideally available on a notice period of no more than three months, with one month strongly preferred Why Join?: Genuine No.1 finance role with full ownership and accountability Hands-on position with real responsibility and visibility Stable, profitable business with strong financial fundamentals Trusted working relationship with the Managing Director Small, supportive team and down-to-earth culture Long-term opportunity within a growing business AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Assistant Economist: Salary: National: £34,820 - £40,000. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) We are recruiting an Assistant Economist to join the Personal Tax, Welfare and Pensions team. This is an exciting role with analysis having a direct impact on policy work. About the Team The Personal Tax team covers a very broad range of exciting policies with sustained ministerial, parliamentary and media interest. The team leads on core elements of the UK tax system, including income tax, National Insurance contributions and inheritance tax, and plays a critical role in shaping policy at fiscal events. The Personal Tax team is responsible for income tax, National Insurance contributions (NICs), the apprenticeship levy, inheritance tax and other aspects of the personal tax system. Total personal tax receipts exceed £400bn, so our policies are fundamental in fiscal and economic importance to the Treasury and of significant interest to the Chancellor and other ministers. For example, over the past few years the team's work has included changes to employer and employee National Insurance contributions rates and thresholds, changes to the taxation of non-UK domiciled individuals, changes to inheritance tax and more. We are a collaborative and open team. We work with other teams on the impact of tax policy on the labour market, economic growth, and on the interaction of tax with welfare and pensions. About the Job The postholder is one of a few economists embedded in the tax teams, and working on crosscutting projects. You will have the opportunity to work side-by-side with policy professionals to ensure that economic theory and analysis is embedded in their policy work, and that real time data (notably tax receipts) is understood and incorporated into their work. The key responsibilities of the post-holder will be: Conducting economic research, modelling and analysis for leads and ministers. These will encompass longer term research projects and rapid modelling to support policy making. 2 Previous examples have included work on the differential between income and capital gains tax, wealth tax and pensions tax. Working with teams across HMT at Budgets to provide data and analysis that informs policy decisions and is then used appropriately when those policies are announced. Use economic analysis to understand likely behavioural response to our announcements. Maintaining and improving the modelling capability of the branch. Monitoring and analysis of personal tax receipts, ensure regular updates are provided to seniors and ensuring policies teams fully understand movements in the data. Identify and analyse the potential fiscal impacts of trends and behaviours e.g. the changing nature of the labour market to help shape policy development in both the short and medium term. Working in close collaboration with HMRC (especially the Knowledge, Analysis and Intelligence team), specialists across the Department and external partners; building effective relationships in multiple teams and at various grades. Work flexibly across team to support urgent priorities as they emerge. We encourage applications from candidates who may have less experience in some of the required criteria but are curious and willing to develop their understanding. Training and support can be provided on-the-job. We are looking for people who have the a bility to synthesise a wide range of evidence to inform decision-making, demonstrating excellent judgement. You will also have excellent communication skills and be able to explain economic concepts or data to a non-expert audience, quickly and effectively. You will also have the ability to work across multiple priorities, effectively managing time and ensuring successful outcomes. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Feb 01, 2026
Full time
Assistant Economist: Salary: National: £34,820 - £40,000. If the successful candidate is a current Civil Servant joining on level transfer, HM Treasury will honour their current substantive salary if higher. Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: Darlington (Feethams House) We are recruiting an Assistant Economist to join the Personal Tax, Welfare and Pensions team. This is an exciting role with analysis having a direct impact on policy work. About the Team The Personal Tax team covers a very broad range of exciting policies with sustained ministerial, parliamentary and media interest. The team leads on core elements of the UK tax system, including income tax, National Insurance contributions and inheritance tax, and plays a critical role in shaping policy at fiscal events. The Personal Tax team is responsible for income tax, National Insurance contributions (NICs), the apprenticeship levy, inheritance tax and other aspects of the personal tax system. Total personal tax receipts exceed £400bn, so our policies are fundamental in fiscal and economic importance to the Treasury and of significant interest to the Chancellor and other ministers. For example, over the past few years the team's work has included changes to employer and employee National Insurance contributions rates and thresholds, changes to the taxation of non-UK domiciled individuals, changes to inheritance tax and more. We are a collaborative and open team. We work with other teams on the impact of tax policy on the labour market, economic growth, and on the interaction of tax with welfare and pensions. About the Job The postholder is one of a few economists embedded in the tax teams, and working on crosscutting projects. You will have the opportunity to work side-by-side with policy professionals to ensure that economic theory and analysis is embedded in their policy work, and that real time data (notably tax receipts) is understood and incorporated into their work. The key responsibilities of the post-holder will be: Conducting economic research, modelling and analysis for leads and ministers. These will encompass longer term research projects and rapid modelling to support policy making. 2 Previous examples have included work on the differential between income and capital gains tax, wealth tax and pensions tax. Working with teams across HMT at Budgets to provide data and analysis that informs policy decisions and is then used appropriately when those policies are announced. Use economic analysis to understand likely behavioural response to our announcements. Maintaining and improving the modelling capability of the branch. Monitoring and analysis of personal tax receipts, ensure regular updates are provided to seniors and ensuring policies teams fully understand movements in the data. Identify and analyse the potential fiscal impacts of trends and behaviours e.g. the changing nature of the labour market to help shape policy development in both the short and medium term. Working in close collaboration with HMRC (especially the Knowledge, Analysis and Intelligence team), specialists across the Department and external partners; building effective relationships in multiple teams and at various grades. Work flexibly across team to support urgent priorities as they emerge. We encourage applications from candidates who may have less experience in some of the required criteria but are curious and willing to develop their understanding. Training and support can be provided on-the-job. We are looking for people who have the a bility to synthesise a wide range of evidence to inform decision-making, demonstrating excellent judgement. You will also have excellent communication skills and be able to explain economic concepts or data to a non-expert audience, quickly and effectively. You will also have the ability to work across multiple priorities, effectively managing time and ensuring successful outcomes. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link.
Pathway Project Lichfield Staffordshire
Sutton Coldfield, West Midlands
Finance Manager Location : Pathway Project Offices, The Hope Centre, Lichfield WS13 7LB Reports to: Chief Executive Officer (CEO) Hours: 37.5 Salary: £32K to £35K Contract: Permanent This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability About Pathway Project We are a domestic and sexual abuse service that supports clients in Lichfield, Tamworth, Cannock, Burntwood and the surrounding villages of South Staffordshire. We offer a range of support services to victims of domestic abuse including two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and support to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Why choose to work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. Purpose of the Role The Finance Manager is responsible for the effective day-to-day financial management of the charity, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102). Working closely with the CEO, SMT and Trustees, the postholder will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation. Key Responsibilities 1. Financial Management and Reporting •Manage the day-to-day finance function including processing invoices and bank transactions and monitoring cash balances to ensure sufficient liquidity. • Oversee monthly cash banking of donations and rental income. • Prepare timely and accurate monthly management accounts including variance analysis. Journals to include prepayments, accruals, bank, credit card and cash reconciliations, depreciation and maintenance of the fixed asset register. • Update and maintain the cashflow forecast and provide commentary on key movements. • Monitor financial performance against approved budgets and report findings to the CEO and Trustees. • Prepare the Trial Balance and supporting schedules for year-end accounts and act as the main point of contact with external auditors. • Maintain and develop effective financial systems, processes and controls in line with Charity Commission guidance and good practice. 2. Budgeting and Forecasting • Support the annual budgeting process, working closely with the CEO and Treasurer to develop realistic budgets aligned to strategic priorities. • Produce periodic reforecasts and assist with multi-year financial planning as required. • Provide financial input to support new initiatives, funding applications and business planning. 3. Income and Expenditure Oversight • Oversee all income streams including grants, contracts, donations, trading income and fundraising activity. • Ensure accurate fund accounting and correct allocation of restricted and unrestricted funds. • Support fundraising and business development activity by providing financial information for funding bids and reports. • Monitor expenditure and support value for money through effective supplier and cost management. 4. Payroll and Pensions • Prepare and review information for the outsourced monthly payroll. • Manage monthly pension uploads and ensure compliance with auto-enrolment requirements. • Ensure compliance with PAYE, National Insurance and pension regulations. • Maintain accurate staff cost reporting and support SMT with salary reviews and cost projections. 5. Compliance and Governance • Support compliance with financial, legal and regulatory requirements including HMRC, Charity Commission and Companies House. • Prepare financial papers and summary reports for the Board of Trustees and relevant committees including Audit and Risk. • Assist with the maintenance and review of financial policies and procedures, incorporating audit recommendations. • Contribute to risk management processes including financial risks and reserves monitoring. 6. Systems and Process Improvement • Manage and develop the QuickBooks accounting system. • Identify opportunities to streamline finance processes and improve efficiency and accuracy. • Ensure appropriate data protection and cyber security controls within finance operations. 7. Teamwork and Collaboration • Provide guidance and support to the Financial Abuse Specialist to ensure accurate recording of financial information. • Work collaboratively with colleagues across the organisation to improve financial understanding and accountability. • Contribute positively to the wider management team and organisational culture. Person Specification Essential • Part-qualified or qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent experience). • Experience working in a charity or not-for-profit finance role, including fund accounting. • Good working knowledge of Charity SORP (FRS 102) and charity regulatory requirements. • Strong financial analysis and reporting skills with good Excel capability. • Ability to communicate financial information clearly to non-finance colleagues. • High attention to detail and accuracy. • Strong organisational and time management skills. • Experience using QuickBooks or similar accounting systems. • Commitment to the charity's mission and values. Desirable • Experience supporting audits and liaising with external auditors. • Experience of restricted funds, grant reporting and donor compliance. • Experience mentoring or supporting colleagues. • Experience of Gift Aid. • Familiarity with payment platforms such as PayPal, Zettle or Enthuse. Performance Indicators • Timely and accurate management accounts and forecasts. • Strong compliance with financial regulations and audit requirements. • Positive feedback from auditors, trustees and senior management. • Effective cashflow and reserves monitoring. • Improved financial understanding across the organisation. This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role. Other information: Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate. Safeguarding Statement Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts. We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however . click apply for full job details
Feb 01, 2026
Full time
Finance Manager Location : Pathway Project Offices, The Hope Centre, Lichfield WS13 7LB Reports to: Chief Executive Officer (CEO) Hours: 37.5 Salary: £32K to £35K Contract: Permanent This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability About Pathway Project We are a domestic and sexual abuse service that supports clients in Lichfield, Tamworth, Cannock, Burntwood and the surrounding villages of South Staffordshire. We offer a range of support services to victims of domestic abuse including two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and support to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Why choose to work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. Purpose of the Role The Finance Manager is responsible for the effective day-to-day financial management of the charity, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102). Working closely with the CEO, SMT and Trustees, the postholder will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation. Key Responsibilities 1. Financial Management and Reporting •Manage the day-to-day finance function including processing invoices and bank transactions and monitoring cash balances to ensure sufficient liquidity. • Oversee monthly cash banking of donations and rental income. • Prepare timely and accurate monthly management accounts including variance analysis. Journals to include prepayments, accruals, bank, credit card and cash reconciliations, depreciation and maintenance of the fixed asset register. • Update and maintain the cashflow forecast and provide commentary on key movements. • Monitor financial performance against approved budgets and report findings to the CEO and Trustees. • Prepare the Trial Balance and supporting schedules for year-end accounts and act as the main point of contact with external auditors. • Maintain and develop effective financial systems, processes and controls in line with Charity Commission guidance and good practice. 2. Budgeting and Forecasting • Support the annual budgeting process, working closely with the CEO and Treasurer to develop realistic budgets aligned to strategic priorities. • Produce periodic reforecasts and assist with multi-year financial planning as required. • Provide financial input to support new initiatives, funding applications and business planning. 3. Income and Expenditure Oversight • Oversee all income streams including grants, contracts, donations, trading income and fundraising activity. • Ensure accurate fund accounting and correct allocation of restricted and unrestricted funds. • Support fundraising and business development activity by providing financial information for funding bids and reports. • Monitor expenditure and support value for money through effective supplier and cost management. 4. Payroll and Pensions • Prepare and review information for the outsourced monthly payroll. • Manage monthly pension uploads and ensure compliance with auto-enrolment requirements. • Ensure compliance with PAYE, National Insurance and pension regulations. • Maintain accurate staff cost reporting and support SMT with salary reviews and cost projections. 5. Compliance and Governance • Support compliance with financial, legal and regulatory requirements including HMRC, Charity Commission and Companies House. • Prepare financial papers and summary reports for the Board of Trustees and relevant committees including Audit and Risk. • Assist with the maintenance and review of financial policies and procedures, incorporating audit recommendations. • Contribute to risk management processes including financial risks and reserves monitoring. 6. Systems and Process Improvement • Manage and develop the QuickBooks accounting system. • Identify opportunities to streamline finance processes and improve efficiency and accuracy. • Ensure appropriate data protection and cyber security controls within finance operations. 7. Teamwork and Collaboration • Provide guidance and support to the Financial Abuse Specialist to ensure accurate recording of financial information. • Work collaboratively with colleagues across the organisation to improve financial understanding and accountability. • Contribute positively to the wider management team and organisational culture. Person Specification Essential • Part-qualified or qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent experience). • Experience working in a charity or not-for-profit finance role, including fund accounting. • Good working knowledge of Charity SORP (FRS 102) and charity regulatory requirements. • Strong financial analysis and reporting skills with good Excel capability. • Ability to communicate financial information clearly to non-finance colleagues. • High attention to detail and accuracy. • Strong organisational and time management skills. • Experience using QuickBooks or similar accounting systems. • Commitment to the charity's mission and values. Desirable • Experience supporting audits and liaising with external auditors. • Experience of restricted funds, grant reporting and donor compliance. • Experience mentoring or supporting colleagues. • Experience of Gift Aid. • Familiarity with payment platforms such as PayPal, Zettle or Enthuse. Performance Indicators • Timely and accurate management accounts and forecasts. • Strong compliance with financial regulations and audit requirements. • Positive feedback from auditors, trustees and senior management. • Effective cashflow and reserves monitoring. • Improved financial understanding across the organisation. This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role. Other information: Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate. Safeguarding Statement Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts. We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however . click apply for full job details
We are partnering with a well-established and highly regarded organisation to recruit an experienced Senior Payroll & Pensions Specialist into a pivotal role. This is a fantastic opportunity for an individual who enjoys variety, ownership, and working across both payroll and pensions in a broad, hands-on capacity. This position will suit someone confident managing a full end-to-end payroll, while also playing a key role in pensions administration, systems improvement, and process development. The role offers real scope to make an impact and contribute to ongoing change and improvement initiatives. Key Responsibilities End-to-end management of a complex payroll, ensuring accurate and timely processing Full responsibility for pensions administration, including auto-enrolment, contributions, queries, and liaison with providers Managing payroll and pension-related audits, reconciliations, and statutory reporting Acting as the main point of contact for payroll and pensions queries across the business Supporting and leading on system implementations, upgrades, and process improvements Managing changes to payroll and pensions legislation and ensuring compliance at all times Producing reports and analysis for finance and senior stakeholder Supporting year-end processes including P60s, P11Ds, and audits Identifying efficiencies and improving payroll controls and documentation About You Proven experience in a senior role Strong knowledge of UK payroll legislation and pensions Experience managing payrolls Comfortable working independently and taking full ownership of payroll operation Experience supporting or leading system implementations or process changes High level of accuracy, attention to detail, and confidentiality Confident communicator, able to work with stakeholders across the business CIPP qualification (or working towards) highly desirable What's on Offer A varied and autonomous role with real ownership Exposure to projects, change, and system improvements Supportive and collaborative working environment Competitive salary and benefits package Hybrid working and flexibility Long-term stability with opportunities to shape and improve processes Due to the confidential nature of this hire, further details about the organisation will be shared with shortlisted candidates only. 51037LW INDPAY Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 30, 2026
Full time
We are partnering with a well-established and highly regarded organisation to recruit an experienced Senior Payroll & Pensions Specialist into a pivotal role. This is a fantastic opportunity for an individual who enjoys variety, ownership, and working across both payroll and pensions in a broad, hands-on capacity. This position will suit someone confident managing a full end-to-end payroll, while also playing a key role in pensions administration, systems improvement, and process development. The role offers real scope to make an impact and contribute to ongoing change and improvement initiatives. Key Responsibilities End-to-end management of a complex payroll, ensuring accurate and timely processing Full responsibility for pensions administration, including auto-enrolment, contributions, queries, and liaison with providers Managing payroll and pension-related audits, reconciliations, and statutory reporting Acting as the main point of contact for payroll and pensions queries across the business Supporting and leading on system implementations, upgrades, and process improvements Managing changes to payroll and pensions legislation and ensuring compliance at all times Producing reports and analysis for finance and senior stakeholder Supporting year-end processes including P60s, P11Ds, and audits Identifying efficiencies and improving payroll controls and documentation About You Proven experience in a senior role Strong knowledge of UK payroll legislation and pensions Experience managing payrolls Comfortable working independently and taking full ownership of payroll operation Experience supporting or leading system implementations or process changes High level of accuracy, attention to detail, and confidentiality Confident communicator, able to work with stakeholders across the business CIPP qualification (or working towards) highly desirable What's on Offer A varied and autonomous role with real ownership Exposure to projects, change, and system improvements Supportive and collaborative working environment Competitive salary and benefits package Hybrid working and flexibility Long-term stability with opportunities to shape and improve processes Due to the confidential nature of this hire, further details about the organisation will be shared with shortlisted candidates only. 51037LW INDPAY Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
The Derby railway dynamics team is actively engaged in the design and development of a lightweight Very High Speed (VHS) bogie for the High Speed 2 (HS2) project. The focus of the team is to produce a bogie that meets the demanding requirements of VHS operation, prioritising reduced weight and improved dynamic performance. Req ID: (phone number removed) Location: Derby Appointment Basis: Permanent Apply by: 09/02/2026 Salary: circa £53,000 DOE plus bonus At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role The Derby railway dynamics team is actively engaged in the design and development of a lightweight Very High Speed (VHS) bogie for the High Speed 2 (HS2) project. The focus of the team is to produce a bogie that meets the demanding requirements of VHS operation, prioritising reduced weight and improved dynamic performance. In addition to the VHS bogie development, the Derby railway dynamics team is involved in supporting the development of new rail commuter platforms for the UK, alongside delivering Monorail projects internationally. As a Vehicle Dynamics Engineer, you will participate in project/offer development through the application of internal procedures, instructions and guidelines of the domain. Day-to-day, you ll work closely with teams across the business for Complex Multi-Body Simulation (MBS) calculations, requiring interdisciplinary approach. You ll analyse flexible bodies, safety to cross wind, Wear and Rolling Contact Fatigue, Fatigue loads definition and Complex MBS/Simulink co-calculations, such as active and semi-active suspensions, tilting system, drive line, other active systems and much more. We ll look to you for: To apply the Railway Dynamics Instructions and Guidelines in carrying out the Pre-Project, Project or R&D tasks To perform the Railway Dynamics system Technical Specification analysis (Customers, Platform, etc) and prepare Clause-by-Clause analysis GAP Analysis for the Railway Dynamics domain between the indicated solution, in terms of Tech spec. requests, Design Data and Normative, and the reference solution To support the project teams to define and write Railway Dynamics Management Plan and Technical Requirements Specification (including both Integrator site and Components/Bogie site tasks) Highlight any missing data or other missing inputs RISK analysis on the assumptions (in case of missing data) for the Project, Pre-Project Prepare the Matrix of tasks and budget necessary, considering all phases of the project (including the support for the certification and acceptance phase) Carry out the standard Railway Dynamics simulations for the Pre-Project and Projects Carry out the activities related to Bogie Monitoring System (BMS) and Condition Based Monitoring (CBM), in collaboration with system engineering To lead and manage R&D actions in the context of simulation methodologies in the domain, including the management of the resources involved and respect of Quality/Cost/Delivery targets Provide Support to burning issues on on-going projects or revenue service Accounts for the final result towards the project team. Reports to the project team whether any criticality or problems come out from their activities Support Chief engineer métier and Core Competency Network (CCN) leader with continuous REX to improve the relevant methodologies/guidelines Support the function in the development and deployment of the new processes and new technologies Support for updating and/or developing of Metier instructions All about you We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role: Mechanical Engineering degree (MSc) or equivalent experience High level of experience in a Railway Dynamics departments in industry sector or R&D research in the railway dynamics and Mechatronics domain. Good knowledge of the Multi-Body System (Simpack, VAMPIRE or others) Good knowledge of mechanical vibrations, Track-vehicle system and impact on dynamics behaviour; knowledge on train system engineering. Knowledge of mechanical design and calculation, in particular on bogie mechanical and suspension components such as: primary and secondary suspensions; elastic elements and dampers; Finite Elements theory, System Engineering process. Knowledge in modelling and control of active systems in Matlab/SIMULINK Knowledge of sensors used in Mechatronics and Railway Dynamics (Bogie Monitoring System, Condition Based Monitoring, etc) Railway Dynamics International Standards knowledge English conversational/writing/reading advanced level mandatory Problem solving skills Things you ll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You ll also: - Enjoy stability, challenges and a long-term career free from boring daily routines - Collaborate with transverse teams and helpful colleagues - Contribute to innovative projects - Utilise our dynamic, inclusive, and safety-focused working environment - Steer your career in whatever direction you choose across functions and countries - Benefit from our investment in your development, through award-winning learning - Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) - Up to 52 weeks full maternity and adoption pay - 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday - A wide range of flexible benefits that you can tailor to suit your lifestyle You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Jan 29, 2026
Full time
The Derby railway dynamics team is actively engaged in the design and development of a lightweight Very High Speed (VHS) bogie for the High Speed 2 (HS2) project. The focus of the team is to produce a bogie that meets the demanding requirements of VHS operation, prioritising reduced weight and improved dynamic performance. Req ID: (phone number removed) Location: Derby Appointment Basis: Permanent Apply by: 09/02/2026 Salary: circa £53,000 DOE plus bonus At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role The Derby railway dynamics team is actively engaged in the design and development of a lightweight Very High Speed (VHS) bogie for the High Speed 2 (HS2) project. The focus of the team is to produce a bogie that meets the demanding requirements of VHS operation, prioritising reduced weight and improved dynamic performance. In addition to the VHS bogie development, the Derby railway dynamics team is involved in supporting the development of new rail commuter platforms for the UK, alongside delivering Monorail projects internationally. As a Vehicle Dynamics Engineer, you will participate in project/offer development through the application of internal procedures, instructions and guidelines of the domain. Day-to-day, you ll work closely with teams across the business for Complex Multi-Body Simulation (MBS) calculations, requiring interdisciplinary approach. You ll analyse flexible bodies, safety to cross wind, Wear and Rolling Contact Fatigue, Fatigue loads definition and Complex MBS/Simulink co-calculations, such as active and semi-active suspensions, tilting system, drive line, other active systems and much more. We ll look to you for: To apply the Railway Dynamics Instructions and Guidelines in carrying out the Pre-Project, Project or R&D tasks To perform the Railway Dynamics system Technical Specification analysis (Customers, Platform, etc) and prepare Clause-by-Clause analysis GAP Analysis for the Railway Dynamics domain between the indicated solution, in terms of Tech spec. requests, Design Data and Normative, and the reference solution To support the project teams to define and write Railway Dynamics Management Plan and Technical Requirements Specification (including both Integrator site and Components/Bogie site tasks) Highlight any missing data or other missing inputs RISK analysis on the assumptions (in case of missing data) for the Project, Pre-Project Prepare the Matrix of tasks and budget necessary, considering all phases of the project (including the support for the certification and acceptance phase) Carry out the standard Railway Dynamics simulations for the Pre-Project and Projects Carry out the activities related to Bogie Monitoring System (BMS) and Condition Based Monitoring (CBM), in collaboration with system engineering To lead and manage R&D actions in the context of simulation methodologies in the domain, including the management of the resources involved and respect of Quality/Cost/Delivery targets Provide Support to burning issues on on-going projects or revenue service Accounts for the final result towards the project team. Reports to the project team whether any criticality or problems come out from their activities Support Chief engineer métier and Core Competency Network (CCN) leader with continuous REX to improve the relevant methodologies/guidelines Support the function in the development and deployment of the new processes and new technologies Support for updating and/or developing of Metier instructions All about you We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role: Mechanical Engineering degree (MSc) or equivalent experience High level of experience in a Railway Dynamics departments in industry sector or R&D research in the railway dynamics and Mechatronics domain. Good knowledge of the Multi-Body System (Simpack, VAMPIRE or others) Good knowledge of mechanical vibrations, Track-vehicle system and impact on dynamics behaviour; knowledge on train system engineering. Knowledge of mechanical design and calculation, in particular on bogie mechanical and suspension components such as: primary and secondary suspensions; elastic elements and dampers; Finite Elements theory, System Engineering process. Knowledge in modelling and control of active systems in Matlab/SIMULINK Knowledge of sensors used in Mechatronics and Railway Dynamics (Bogie Monitoring System, Condition Based Monitoring, etc) Railway Dynamics International Standards knowledge English conversational/writing/reading advanced level mandatory Problem solving skills Things you ll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You ll also: - Enjoy stability, challenges and a long-term career free from boring daily routines - Collaborate with transverse teams and helpful colleagues - Contribute to innovative projects - Utilise our dynamic, inclusive, and safety-focused working environment - Steer your career in whatever direction you choose across functions and countries - Benefit from our investment in your development, through award-winning learning - Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) - Up to 52 weeks full maternity and adoption pay - 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday - A wide range of flexible benefits that you can tailor to suit your lifestyle You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Sewell Wallis is working with a high growth business based in Sheffield, South Yorkshire, who are looking to recruit an experienced Payroll Manager to lead their Payroll function through a period of modernisation. The Payroll Manager will ideally be used to working with complex payrolls and someone who can take ownership of a vital function and identify and improve processes, introduce new systems and work collaboratively with the HR team. As Payroll Manager, you will be responsible for the accurate and timely delivery of payroll, covering both monthly and fortnightly cycles. You will also play a pivotal role in enhancing and modernising the function as a whole. What will you be doing? Lead the end-to-end payroll process for all employees, ensuring accuracy and timeliness. Maintain payroll systems and ensure data integrity. Ensure compliance with HMRC regulations, pension schemes, and employment legislation. Manage statutory reporting and submissions (e.g., PAYE, NI, Pensions, Year-End returns). Review and enhance payroll processes for efficiency and accuracy. Support the financial month end/year end reporting procedures Implement automation and system upgrades where appropriate. Act as the primary point of contact for payroll queries from employees and managers. Collaborate with HR and Finance teams to ensure alignment on data and reporting. Prepare payroll reports for management, including cost analysis and forecasting. Monitor payroll KPIs and provide insights for decision-making. What skills will you need? Proven experience managing payroll in a medium to large organisation Strong knowledge of UK payroll legislation and HMRC requirements Proficiency in payroll systems and Microsoft Excel Strong communication and stakeholder management abilities CIPP Qualified (desirable) What's on offer? 25 days annual leave + bank holidays Bonus scheme Flexible Working Hours Private Medical Insurance Pension - matched up to 8% Health and wellbeing programme Please apply below, or for more information, contact Lawrie Bacon. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Jan 27, 2026
Full time
Sewell Wallis is working with a high growth business based in Sheffield, South Yorkshire, who are looking to recruit an experienced Payroll Manager to lead their Payroll function through a period of modernisation. The Payroll Manager will ideally be used to working with complex payrolls and someone who can take ownership of a vital function and identify and improve processes, introduce new systems and work collaboratively with the HR team. As Payroll Manager, you will be responsible for the accurate and timely delivery of payroll, covering both monthly and fortnightly cycles. You will also play a pivotal role in enhancing and modernising the function as a whole. What will you be doing? Lead the end-to-end payroll process for all employees, ensuring accuracy and timeliness. Maintain payroll systems and ensure data integrity. Ensure compliance with HMRC regulations, pension schemes, and employment legislation. Manage statutory reporting and submissions (e.g., PAYE, NI, Pensions, Year-End returns). Review and enhance payroll processes for efficiency and accuracy. Support the financial month end/year end reporting procedures Implement automation and system upgrades where appropriate. Act as the primary point of contact for payroll queries from employees and managers. Collaborate with HR and Finance teams to ensure alignment on data and reporting. Prepare payroll reports for management, including cost analysis and forecasting. Monitor payroll KPIs and provide insights for decision-making. What skills will you need? Proven experience managing payroll in a medium to large organisation Strong knowledge of UK payroll legislation and HMRC requirements Proficiency in payroll systems and Microsoft Excel Strong communication and stakeholder management abilities CIPP Qualified (desirable) What's on offer? 25 days annual leave + bank holidays Bonus scheme Flexible Working Hours Private Medical Insurance Pension - matched up to 8% Health and wellbeing programme Please apply below, or for more information, contact Lawrie Bacon. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Job Title: People HR Manager Location: St Albans Contract / Hour: Monday to Friday (9am-5pm) Salary: £48,000 - £55,000 per annum Industry: Professional Services Make a Real Impact Where People Come First Ourt client is looking for a People HR Manager to help them nurture a positive, progressive and high-performing culture where everyone can do their best work. Working closely with the Head of People, this is a hands-on role that balances strategic HR thinking with operational delivery. You'll lead and support key HR functions, champion employee wellbeing, and help shape the future of our workplace culture. Daily Responsibilities: HR Operations & Lifecycle Management Lead, coach and develop the People Officer. Manage all aspects of the employee lifecycle: oRecruitment & onboarding - attract and secure top talent. oInduction - ensure smooth integration and values alignment. oPayroll - manage the payroll process and authorise monthly reports. oPensions - ensure compliance with legislation. oPerformance - support line managers and drive continuous improvement. oInternal changes, probation, exits & offboarding. Keep HR policies and processes up to date, legally compliant, and in line with Lexcel/ISO standards. Support the creation of an HR data dashboard to analyse key people metrics and inform decisions. Employee Relations & Culture Be the first point of contact for HR queries, approachable, consistent, and solutions-focused. Manage employee relations casework with care and professionalism. Support return-to-work interviews and monitor absence patterns. Work with the Head of People on training needs analysis and, where appropriate, deliver in-house training. Assist with key people projects including apprenticeships, Trainee programmes, and L&D initiatives. Provide absence cover for People support roles. Stay ahead of developments in employment law and best practice, supporting our culture of continuous improvement. Essential skills & experience: Solid experience in a managerial or senior advisory HR role. Ideally experience within Law or professional services Experience managing high-volume, fast-paced HR operations. A relevant degree or CIPD Level 5 (or equivalent experience). A confident communicator with the ability to influence at all levels. Proven line management experience. A good understanding of current UK employment law. Strong IT skills and experience with HRIS systems. Comfortable using and interpreting HR data and metrics. Experience within professional services or a commercially driven environment. Discreet, trustworthy, and empathetic. Ready to Take the Next Step? If you're a proactive HR professional who thrives on making a difference, we'd love to hear from you. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Oct 08, 2025
Full time
Job Title: People HR Manager Location: St Albans Contract / Hour: Monday to Friday (9am-5pm) Salary: £48,000 - £55,000 per annum Industry: Professional Services Make a Real Impact Where People Come First Ourt client is looking for a People HR Manager to help them nurture a positive, progressive and high-performing culture where everyone can do their best work. Working closely with the Head of People, this is a hands-on role that balances strategic HR thinking with operational delivery. You'll lead and support key HR functions, champion employee wellbeing, and help shape the future of our workplace culture. Daily Responsibilities: HR Operations & Lifecycle Management Lead, coach and develop the People Officer. Manage all aspects of the employee lifecycle: oRecruitment & onboarding - attract and secure top talent. oInduction - ensure smooth integration and values alignment. oPayroll - manage the payroll process and authorise monthly reports. oPensions - ensure compliance with legislation. oPerformance - support line managers and drive continuous improvement. oInternal changes, probation, exits & offboarding. Keep HR policies and processes up to date, legally compliant, and in line with Lexcel/ISO standards. Support the creation of an HR data dashboard to analyse key people metrics and inform decisions. Employee Relations & Culture Be the first point of contact for HR queries, approachable, consistent, and solutions-focused. Manage employee relations casework with care and professionalism. Support return-to-work interviews and monitor absence patterns. Work with the Head of People on training needs analysis and, where appropriate, deliver in-house training. Assist with key people projects including apprenticeships, Trainee programmes, and L&D initiatives. Provide absence cover for People support roles. Stay ahead of developments in employment law and best practice, supporting our culture of continuous improvement. Essential skills & experience: Solid experience in a managerial or senior advisory HR role. Ideally experience within Law or professional services Experience managing high-volume, fast-paced HR operations. A relevant degree or CIPD Level 5 (or equivalent experience). A confident communicator with the ability to influence at all levels. Proven line management experience. A good understanding of current UK employment law. Strong IT skills and experience with HRIS systems. Comfortable using and interpreting HR data and metrics. Experience within professional services or a commercially driven environment. Discreet, trustworthy, and empathetic. Ready to Take the Next Step? If you're a proactive HR professional who thrives on making a difference, we'd love to hear from you. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Head of Finance - accounting leadership in a highly successful global consultancy based in Bournemouth Your New Company Join a dynamic, owner-managed professional services firm with a global footprint and a fantastic reputation, who are known for representing some of the world's most iconic brands. Headquartered in Bournemouth, this business blends creativity with commercial excellence, driven by a diverse and collaborative team. With over 50 years of heritage and growth over recent years, the company is financially secure and ambitious. They are seeking a commercially astute Head of Finance to provide strategic financial leadership, ensuring the business makes sound commercial decisions, maintains financial controls, and drives sustainable growth and profitability. Your New Job This is a pivotal leadership role, reporting directly to the MD and working closely with the board. You'll be a strategic partner, driving financial performance and enabling data-led decision-making across the business. The role is full-time, but there is scope for the role to be 4 days per week for the "perfect" person. Key responsibilities include: Leading and mentoring a small, high-performing finance teamLeading financial planning, budgeting, and forecasting cycles with precision and insightDeveloping pricing models and profitability analysis to support client and project-level decisionsEnhancing commercial awareness across the business through proactive financial business partnering with the Directors and other stakeholdersManaging statutory reporting, audit, and compliance with HMRC and regulatory bodiesOverseeing payroll and pensions, ensuring smooth and compliant operationsDriving systems and process improvements to support scalability and efficiency What You'll Need to Succeed You'll be ACA/ACCA/CIMA qualified with at least 5 years' post-qualification experience in an SME/owner-managed business. You'll bring a blend of strategic thinking and hands-on delivery, with a passion for driving growth and innovation. Experience in consultancy, marketing, or professional services sectors will be highly advantageous. What You'll Get in Return You will be joining a team with a collaborative, people-first culture, offering regular social events. This will be an autonomous role, where you have the capacity to make a lasting impact on a business. Competitive salary & benefits package includes the below:25 days + 8 bank holidays (after 12 months service, 20 days + 8 BHs until that point)Hybrid working available after probation (Up to 2 days from home per week)Free parking Subsidised gym membershipLife assurance (4x salary after 3 months)Auto-enrolment pension - 3% (company) and 5% minimum (employees can increase if wanted).Online Employee Assistance Provider What to Do Next If you're ready to take on a strategic & hands-on finance leadership role in a thriving consultancy, click 'apply now' to submit your CV or contact us for a confidential discussion. #
Oct 08, 2025
Full time
Head of Finance - accounting leadership in a highly successful global consultancy based in Bournemouth Your New Company Join a dynamic, owner-managed professional services firm with a global footprint and a fantastic reputation, who are known for representing some of the world's most iconic brands. Headquartered in Bournemouth, this business blends creativity with commercial excellence, driven by a diverse and collaborative team. With over 50 years of heritage and growth over recent years, the company is financially secure and ambitious. They are seeking a commercially astute Head of Finance to provide strategic financial leadership, ensuring the business makes sound commercial decisions, maintains financial controls, and drives sustainable growth and profitability. Your New Job This is a pivotal leadership role, reporting directly to the MD and working closely with the board. You'll be a strategic partner, driving financial performance and enabling data-led decision-making across the business. The role is full-time, but there is scope for the role to be 4 days per week for the "perfect" person. Key responsibilities include: Leading and mentoring a small, high-performing finance teamLeading financial planning, budgeting, and forecasting cycles with precision and insightDeveloping pricing models and profitability analysis to support client and project-level decisionsEnhancing commercial awareness across the business through proactive financial business partnering with the Directors and other stakeholdersManaging statutory reporting, audit, and compliance with HMRC and regulatory bodiesOverseeing payroll and pensions, ensuring smooth and compliant operationsDriving systems and process improvements to support scalability and efficiency What You'll Need to Succeed You'll be ACA/ACCA/CIMA qualified with at least 5 years' post-qualification experience in an SME/owner-managed business. You'll bring a blend of strategic thinking and hands-on delivery, with a passion for driving growth and innovation. Experience in consultancy, marketing, or professional services sectors will be highly advantageous. What You'll Get in Return You will be joining a team with a collaborative, people-first culture, offering regular social events. This will be an autonomous role, where you have the capacity to make a lasting impact on a business. Competitive salary & benefits package includes the below:25 days + 8 bank holidays (after 12 months service, 20 days + 8 BHs until that point)Hybrid working available after probation (Up to 2 days from home per week)Free parking Subsidised gym membershipLife assurance (4x salary after 3 months)Auto-enrolment pension - 3% (company) and 5% minimum (employees can increase if wanted).Online Employee Assistance Provider What to Do Next If you're ready to take on a strategic & hands-on finance leadership role in a thriving consultancy, click 'apply now' to submit your CV or contact us for a confidential discussion. #
