Credit and Collections Specialist (Swedish Speaking)

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We are actively building diverse teams and welcome applications from everyone

Role: Credit and Collections Specialist (Swedish Speaking)
Located: Northampton or nationwide
Package: Competitive Salary, Pension, Benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

• Cash collection via phone, email and letter; resolving outstanding account queries both externally and internally.
• Sending dunning letters, statements & copy invoices together with reconciling accounts.
• Processing credit notes & refunds.
• Other credit and collections activity, as appropriate, aligned to the Credit and Collections Specialist role
• Support the team and team leader in the development, organization, and delivery of training to new staff as well as updates to existing team members relating to process, systems & collection and negotiation techniques.
• Assist the C&C Project Manager to drive continuous improvement projects in the area.
• Create and maintain process documentation relating to C&C processes.
• Be the expert for all things Torii (staff development) for C&C.
• To process the monthly SOX reporting for regulations 209A (Debtors) and 401 (credit mutations) for RUK, RIE and The Nordics.

We are an equal opportunities employer

You will ideally have

• Fluent speaking of the Swedish language (Essential)
• Significant prior experience in C&C (Beneficial)
• Excellent interpersonal skills, relationship building, negotiation and influencing skills, with the ability to communicate at all levels in the organization.
• Proficient in Excel, Power Point and operating business systems.
• Analytical and synthesis skills to identify improvement opportunities of an area.
• Core competences: customer focus, effective communication, teamwork, flexibility and adaptability, problem solving.
• Previous credit control experience in a fast past environment is essential to this role.
• Understanding of SOX reporting regulations is an advantage but training will be provided

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.