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Morson Talent currently have an opportunity available for an Availability Officer to work on the behalf of one of our prestigious Aerospace clients in Yeovil, Somerset. You will be responsible for delivering a full range of responsive, customer focused goods and services which: - Existing customers recognise as excellent and therefore wish to deal with us over a widening range of support services as their preferred supplier - For potential customers will be a positive discriminator in procurement decisions relating to our products. - Providing turnover and growth as a result of excellent performance, through innovation of products, business processes and people. To create a Customer Support capability which: - Is dedicated to customer satisfaction at all levels. - Is committed to continuous performance improvement at all levels. - Has developed an effective, responsible customer support organisation, perceived as excellent by our customers. MAIN ACTIVITIES AND TASKS General - The Availability Officers' role is significantly important in delivering and managing the Material Service element of an IOS, traditional order book or article availability contract. - Both types of contracts are normally high value and a high percentage of the contract value relates to the Material Service element which directly relates to the process that will be supported by the SLICT Availability Officer. It is therefore vital that this role is executed to the highest level of personal performance and is Customer service delivery focused. - Direct line reporting will be to the Availability Manager for IOS contracts or SLICT Team Leader for Milex contracts. - As IOS contract provides an output performance based service to the UK MoD for through life of the platform normally contracted in price periods determined by the customer project team. - A traditional order book contract may have elements of article availability. TAT measure and in some cases a hybrid IOS arrangement and the contracting period can differ from customer to customer. - This role is uniquely placed to deliver the contracted material service element to the customer whilst achieving cost savings and therefore maximising profit margins. - The role will necessitate engaging with both internal stakeholders and organisations to ensure timely delivery of the contracted service and outputs. - Develop and maintain the customer relationships required to support the delivery of the contract, ensuring a close liaison is established with representatives within the customer domain. Team - The Availability Officer will form part of the Availability team. - Develop an efficient and effective relationship with the core MS organisation to ensure the present and future supply requirements are met. - When material supply issues are encountered, ensure that you take ownership of the problem and drive all areas of the business to a satisfactory solution. - All employees must operate in a safe working environment. This will be done by ensuring that the necessary H&S processes and procedures are adhered to whether they are internal or customer requirements. - Attend and input into regular personnel and departmental reviews, support by the formal company annual individual review process. - You will identify that the correct resources to carry out the tasks are available and appropriate. Any capacity and capability issues that impact on your ability to discharge specific projects or work packages will be identified and referred to your line manager in a timely and effective manner. Process and Reporting - The success of any programme will be measured via formal KPIs or alternative measurement criteria defined by the contract. All contractual reporting must be completed accurately and to deadline. - Monitor customer dependencies and escalate to your line manager if this is not met or if customer supplied information is not received. - Provide timely advice to your line manager concerning potential supply deficiencies, critical stock shortages, inabilities and other supply related issues and risks. - Prepare and, when tasked, deliver presentations to the customer. - Have a full understanding both industry and customer processes and statutory, regulatory and governance documentation and criteria. - Provide feedback to your line manager with regard to process improvement activities and opportunities for service improvement and best practice principles to maximise efficiency. - Process and provide support to customer requirements for demands. - Contribute to the internal and external reporting requirements as tasked by you line manager - Monitor and execute the customer demands either by managing customer order book or satisfying IOS requirements. - Build and maintain good relationships with both internal and external customers and other stakeholder departments Key Skills - Capable communicator both orally and in writing with refined interpersonal skills required, interfacing with all levels of industry and customer management structures. - Interpersonal and team working skills, required to form effective relationships with Customers, Prime contractor and Sub-Contractor networks. - Have developed problem solving techniques able to be applied in an operational environment. - In depth knowledge of the customers planning and operational methodologies, organisations and processes relating to material supply and inventory management. - Proven team member qualities. Experience - Successful track record in logistics management within an aerospace environment. - Knowledge of rotary wing support operations, organisation and processes. - Knowledge of Logistic and Material supply techniques. - Knowledge of the Customer planning and operational activities relating to material supply and inventory management. Hybrid Working Ongoing Contract Mon-Fri : 37 hours p/w Overtime: In usual circumstances, there is opportunity to work overtime per week (up to 10% pre authorised) If you have the required experience for this position, please apply today or contact Chloe Cox on (phone number removed) for further information.

Customer Service Admin Location: Chelmsford Salary: 27k Position: Two week Rota Monday 7.30am to 5pm or 8am to 5.30pm Tuesday to Thursday 8am to 5pm or 8.30am to 5.30pm Friday 8am to 4.30pm Benefits: Free onsite Parking, Bonus Incentive, Snacks provided in office + more Note: You MUST be able to drive due to office location! Adecco Chelmsford are excited to be working alongside a growing client based close to Chelmsford. We are looking to recruit an experienced customer services executive to join their small and friendly team! Looking for someone with a high standard of written and spoken English, you'll be outstanding on the phone and able to quickly get to grips with the products and business. Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team. This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment. Job Responsibilities Processing orders over the phone. Ensure a high level of customer service by telephone, live chat, and email. Advising customers on a range of products. Resolving delivery issues and tactfully dealing with occasional complaints. General administrative tasks. Continually develop and increase product knowledge. Personal Skills Able to work on own initiative and as part of a team. Experience in complaint handling. Confident. Positive, can-do attitude. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Representative / Member Representative / Cluster Support Saffron Building Society is seeking a CustomerService Representative / Member Representative to join our team on a full-time permanent basis. This role can be based at either our Braintree or Brentwood branch and will involve travelling between branches to provide relief cover (travel allowance will be paid). It is essential that you hold a full driving licence and have access to your own vehicle. Why Saffron Building Society: At Saffron Building Society, we believe that financial well-being is a journey, not just a destination. As a mutual organisation, we exist solely for our members, prioritising their needs above all else. We are committed to building meaningful connections, delivering outstanding experiences, and making a positive impact in our communities. Fantastic Company Benefits Include: Competitive Salary: On offer is a competitive salary of £24,500 per annum Holiday: 33 days holiday Pension: 5 % employee contribution 8.5% employer contribution Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes About the role: Once you have completed your three weeks of Academy training at Saffron House (Head Office), you will join the branch as a Customer Service Representative / Member Representative/ Cluster Support. Acting as the first point of contact for our members, you will deliver exceptional customer service, identify needs, and manage end-to-end member transactions and administration. This role is 35 hours per week, Monday Friday 9am 5pm with 2 x Saturdays per month 9am 1pm which is paid at time and half (overtime rate) Main Duties and responsibilities: Stay informed about Saffron s products and third-party services to enhance customer interactions, confidently discussing savings, mortgages, and general inquiries. Achieve first contact resolution, adding value for both the member and the Society. Ensure compliance with regulatory, audit, and operational standards while meeting defined processes and service KPIs. Handle customer transactions accurately, keep members informed of any delays or issues, and manage complaints appropriately, taking ownership and providing effective resolutions. Identify and support vulnerable customers, ensuring their needs are met with empathy and care. Contribute to team objectives, including booking Financial Wellbeing Reviews and collaborating with colleagues and partners. About you: You will have experience in a similar Customer Service Representative / Member Representative/ Cluster Support role, with a good understanding of financial products and services. Excellent verbal and written communication skills, self-motivation, and a proactive approach are essential. You will thrive both independently and as part of a team, demonstrating strong organisational skills to manage multiple priorities. Technical proficiency with Microsoft applications is required, and knowledge of complaint handling and supporting vulnerable customers is desirable. You must hold a full driving licence and have access to your own vehicle, as you will be required to travel between branches and to Saffron Walden for training. If you are passionate about delivering excellent customer service and eager to take the next step in your career, this Customer Service Representative / Member Representative/ Cluster Support role could be your perfect match! Please apply by forwarding an up-to-date CV which outlines your relevant experience for this role to be considered. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please This vacancy is advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a full time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Customer Service Representative: Salary: 24,004.50 Per Annum with bonus of up to 20% Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 8am - 8pm Contract: Permanent Location: Norwich - Hybrid 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friend's discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative Providing excellent customer service via calls, emails and live chat. Receive and respond to queries via email and over the phone Engage with customers to resolve payment queries Negotiate payment plans and monitor overdue balances Handle difficult conversations with empathy and fairness Keep accurate records of interactions and agreements in the system Key Skills and Experience of Customer Service Representative: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Agency)

Admin Officer - Barnet Civil and family court Contract: April 2026 Salary: 15.59 per hour Location: Finchley, North 5 day's work setting This is a temporary contract role until April 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a four month duration with a possible extension offering 5 days in office work setting and a London location. (Barnet) Job Description: This is a brilliant opportunity for candidates to work as an admin officer on behalf of our client. Barnet Civil and family court as an, Administrative Officer responsibilities, preparing reports, and maintaining appropriate filing systems. The ideal candidates should have excellent oral and written communication skills and be able to organise their work using tools, like MS Excel and office equipment. Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc. Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. To maintain accurate and concise notes on the appropriate operating systems following enquiries or case related actions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face) enquiries, and a broad spectrum of written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects Processing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey. Please be informed if you are successful, we will need to run a compliance prior to starting, and communication needs to be consistent with the compliance team including DBS checks and references. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The Vacancy Customer Service Representative - Leeds, LS1 Start date 16th February 2026 Join our Customer Service team as a Customer Service Representative where you ll support our customers in achieving the most appropriate and sustainable solution to their outstanding debt balance. You ll achieve this by building rapport, using active listening skills, whilst maintaining a realistic approach to understand their individual circumstances. You will demonstrate strong communication skills and quickly respond and react, offering the right and most appropriate level of support to the customers situation. Salary £25,429.95 plus a bonus of up to 25% each year (that s over £6,357 a year!) A wealth of benefits including: Taking a break: 25 days holiday rising annually to a maximum of 28 days + all public holidays. Give yourself a little extra through our holiday buy scheme and paid special leave days to mark a special celebratory event Financial support: exclusive retail discounts, candidate referral rewards, life insurance (x 4 salary) and a monthly bonus of up to 25% of salary. Saving for your future: up to 8% employer contribution to your pension pot. Your wellbeing: Wellness programs, Corporate events, Cashback healthcare plan, Employee Assistance Program, and digital GP services. Personal career growth: Ongoing training and development opportunities. Recognition: Company values awards and loyalty awards to celebrate outstanding colleagues Supporting our community: Paid volunteering days in support of our main charitable partner. About the role Our Customer Service Representatives demonstrate resilience, objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide our customers through setting up payment plans with honesty and transparency. They re measured on quality and performance metrics / targets so that our customers receive the most appropriate solutions. It s challenging but very rewarding because importantly they make a huge impact in a positive way on our customers lives. Does that sound like you? We want to hear from you if you have: A passion for helping people You listen, understand, and find the right solutions. A strong emphasis on great customer service You always strive to provide outstanding support to customers and get the right outcome. Good computer skills you ll confidently use multiple systems at the same time and accurately note customer accounts. So strong attention to detail is really important. An understanding of inbound and outbound calling activities is desirable A willingness to learn you ll get a lot of support in your early weeks from our dedicated coaching team. Demonstrate empathy, understanding and compassion for customer situations and confidence to steer them towards finding the right solution. Strong verbal communication and active listening skills. The ability to keep calm under pressure maintaining a positive attitude Previous experience in a customer-focused role. A bit about Lantern We re excited to be opening our prestigious new offices in Leeds city centre as we continue to grow as a company. With 3 offices across the UK already and soon to grow our estate, now is the time to be joining us in our exciting journey. Our focus is to provide customers with a great experience as we support them to freedom from debt and providing client services on an outsource basis to support their direct customers who have found themselves in financial difficulty. We re proud to be known as a safe pair of hands, winning many accolades including Investor in Customers and Investors in People GOLD as well as lots of other industry awards for innovation, engagement and customer service. Have a read of our Trust Pilot reviews on what customers say about us, but also for you, you ll want to know what it s like to work at Lantern so take a look at Glassdoor or Indeed to see what colleagues are saying too! Mel, Customer Services What I like most about working at Lantern: "I genuinely enjoy what I do. Not everyone can say that! I love working with vulnerable customers, coaching them over the phone, and helping them work through their issues. The opportunity to support my team and achieve a common goal is also a big motivator." Interested? Apply today and be part of Lantern s exciting growth! Due to the nature of our business, all offers of employment are subject to Lantern s background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.

OA are recruiting for a Customer Service Coordinator to join our client s highly successful and growing team. Location: Enfield Hours: Monday Friday, 8:30 am 5:30 pm. Office based. Full time and part time available. Salary: £28,000 + annual bonus Customer Service Coordinator Benefits Onsite parking Gym membership Costco card Free eye test Wellbeing programme Customer Service Coordinator Key Responsibilities Administer incoming phone orders from clients and customers, accurately processing them through the company s Sage software platform. Ensure all orders are handled efficiently, recorded correctly, and followed up where necessary. Respond promptly to customer enquiries, providing general information and guidance with professionalism and care, ensuring a high standard of service at all times. Assist the company s Area Sales Managers with administrative tasks, including preparing reports, updating records, and coordinating communication between field representatives and the office team. Identify and resolve any customer issues or discrepancies in a timely manner, escalating to the Operations Manager when necessary to ensure complete satisfaction. Work closely with colleagues across the Customer Services and Operations teams to support overall departmental goals and ensure smooth day-to-day operations. Provide additional administrative or operational support as required, contributing to the efficiency and success of the department. Customer Service Coordinator Skills and Experience Customer Service experience Strong communication skills Personable, reliable, and a strong team player Excellent organisational and processing abilities Exceptional attention to detail Experience with Sage software is beneficial If you re interested in the position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Customer Estate Planning Advisor (Call Service Representative) Pay Rate: £12.60 per hour (weekly pay) Contract Length: 6 months Start Date: ASAP Location: Bristol or Sheffield City Centre Background Checks: DBS and Basic Credit Check Required We are recruiting on behalf of our client for motivated and customer-focused Call Service Representatives to join their expanding Estate Planning Advisory team click apply for full job details

Gas Safe Engineer - Domestic & Residential Maintenance Specialist The Opportunity Our client, a dynamic and growing specialist in the property maintenance and refurbishment sector, is urgently seeking a skilled Gas Safe Qualified Engineer to join their expanding facilities operations division. This crucial role supports major new contracts within vital social housing and residential property portfolios across the region. If you are looking for a stable, varied role offering high levels of autonomy, excellent earning potential, and the chance to focus purely on high-quality domestic gas maintenance and servicing, this is the opportunity for you. Your Responsibilities Reactive & Scheduled Maintenance: Execute diagnostics, repairs, servicing, and installation across domestic gas systems, including boilers, heating systems, and pipework within residential properties. Compliance: Ensure all work adheres strictly to Gas Safe regulations, company standards, and client Service Level Agreements (SLAs). High-Quality Repairs: Complete essential maintenance tasks efficiently and effectively, aiming for first-time fixes within set timeframes. Documentation: Accurately complete all necessary job sheets, maintenance reports, and compliance certificates using tablet/mobile applications. Customer Service: Act as a professional, empathetic representative of the company while interacting with tenants and residents. What You'll Bring Essential Certification: Fully current and registered Gas Safe status (Domestic tickets required). Experience: Proven background working within residential environments, such as social housing or private domestic maintenance contracts. Technical Knowledge: Deep understanding of a wide range of domestic boiler manufacturers and heating system technologies. Licensing: Full, clean UK driving licence. Attitude: Highly motivated, reliable, self-managing, and committed to delivering work right for the first time. Rewards & Benefits Competitive Salary & Overtime Rates Company Van and Fuel Card Annual Leave and Pension Contribution Ongoing Training and Certification Support Opportunity for career progression within a rapidly expanding business. Ready to find your new long-term role in residential maintenance? Apply now!

Customer Service Representative Required: Location: Coventry - CV5 Temporary Key role and responsibilities for our clients Customer Service Representative: Prioritise and process all customers' orders in line with Customer Service KPI Logging consumer complaints onto the technical complaint database. Investigating and obtaining batch information, date of production, line produced, and shift team, then logging this information onto the complaints database. Processing dispatches for ACST. Processing dispatches for Brakes. Accessing ZPS4 reports for shortages. Processing customer sample requests and arranging deliveries with City Sprint. Minimum requirements for the Customer Service Representative: Using SAP and/or EDI ordering. Preferably in a manufacturing environment. Warehouse and monitoring stock levels in conjunction with onsite warehouse teams. Liaising with customers directly using multiple formats Working within finance invoice system, delivery notes, raising POs, processing and raising invoices and credit control. Computer literate In return our client offers: Discounted On-Site Shop Free parking Canteen area Shopping Discounts including Discounted Gym Membership Pension scheme Health Benefits Discounted Restaurants Salary: 12.30 per hour, PAYE, paid weekly Statutory Deductions for TAX, NI and Pension if not opted out apply Working hours: 08:30 to 17:00 - Monday - Friday This job is commutable from the following areas, Coventry City Centre, Tile Hill, Canley, Berkswell and surrounding areas. If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately. We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010. Ethero Ltd is acting as an employment business in relation to this vacancy.

Field Representative- Leeds Salary 27,550 +commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities Conduct pre-disconnection visits and meter inspections. Perform customer vulnerability assessments and safety checks. Negotiate and facilitate payment solutions. Attend Magistrates Court to obtain and execute Rights of Entry Warrants. Oversee utility isolations and liaise with engineers and locksmiths. Ensure compliance with regulatory and industry standards. Maintain accurate and up-to-date records of all site visits. Provide high-quality service and effective conflict resolution. Requirements Strong interpersonal and communication skills. Experience in debt negotiation, collections, or customer service (desirable but not essential). Self-motivated, proactive, and capable of working independently. Ability to work in a fast-paced environment with deadlines and targets. Basic IT proficiency and report-writing skills. Flexibility with working hours. Whats on Offer Competitive salary plus performance-based incentives. Company vehicle provided (including private use, with tracker). Comprehensive training at the head office. The chance to work remotely from home with allocated territory-based visits. This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team!

Contract Manager We are seeking an experienced and motivated Contract Manager to take responsibility for the successful delivery of a portfolio of contracts, ensuring high standards of operational performance, financial control and customer satisfaction. This is a key role within the business, combining contract leadership, client engagement and business growth, with a strong focus on Health & Safety and compliance. The Role As Contract Manager, you will be responsible for the effective management and continuity of existing contracts, ensuring all operational and financial targets are met or exceeded. You will also play an active role in supporting business growth through the development of new work streams and opportunities. You will lead and develop a strong management and supervisory team, capable of supporting current operations and future expansion. Working closely with client representatives, you will ensure company initiatives are clearly understood and delivered, while identifying opportunities for organic growth. A key element of the role is providing visible leadership in Health & Safety and ensuring full compliance with ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and OHSAS 18001 (Occupational Health and Safety). Key Responsibilities Operations Take overall responsibility for contract compliance, growth, financial performance and service delivery. Lead, support and develop Team Leaders and operational staff. Develop, implement and monitor KPIs to ensure contractual compliance and continuous improvement. Deliver contractual social value commitments and provide regular performance reporting. Prepare and present monthly client performance reports. Act as the main point of contact for clients on service delivery and contract development matters. Ensure all employees and subcontractors are appropriately trained, qualified and competent. Support contract mobilisations and demobilisations as required. Drive service improvement, innovation and partnership working to maximise growth from existing contracts. Identify and develop new, profitable contract opportunities in line with agreed targets. Finance Attend monthly financial review meetings and maintain accountability for contract performance. Monitor revenue and expenditure to ensure financial targets are achieved. Support invoicing, debtor control and effective debt recovery. Assist with monthly forecasting and financial planning. Proactively manage financial change requirements for new and existing contracts. Policy & Compliance Ensure compliance with all relevant ISO standards and company policies. Lead on vehicle and fleet management, ensuring all statutory and safety requirements are met. Ensure annual performance reviews are completed and accurately recorded. Promote compliance with equality, customer care and legislative requirements across all teams. Health & Safety Lead by example in the implementation of Health & Safety policies and procedures. Ensure a safe working environment for employees, subcontractors, clients and the public. Identify and mitigate operational and contractual risks in collaboration with senior management and Health & Safety professionals. Ensure appropriate use of PPE, uniform and identification at all times. Customer Service Deliver consistently high standards of customer service through a professional and courteous approach. Set a positive example, promoting service excellence across all teams. Undertake any other reasonable duties appropriate to the role. What We're Looking For Experience Minimum of three years' management experience in the public or private sector. Proven track record of leading teams and delivering services to high standards. Experience managing complex or challenging contracts. Strong written and verbal communication skills, including presenting to stakeholders. Knowledge Strong understanding of operational, financial and performance management. Detailed knowledge of Health & Safety legislation and safe working practices. Knowledge of grounds maintenance, hard and soft landscaping (or the ability to develop this knowledge). Skills & Abilities Ability to work on own initiative and manage teams effectively. Strong interpersonal skills with the ability to influence at all levels. Confident, visible leadership style with the ability to motivate and develop others. Excellent problem-solving and decision-making skills. Customer-focused with a commitment to service excellence. Ability to lead by example and promote a positive working culture.

Part-time Telephone Fundraiser - The Open University Development Office Location: Milton Keynes Hours: Part-time, Monday-Thursday, 17:00-21:00pm Rate: 12.79 per hour Contract: Temporary with potential to convert to permanent About the Role: Join the Development Office at The Open University (OU), a respected leader in widening access to education and advancing social justice through philanthropy, alumni engagement and fundraising. The OU has one of the largest and most diverse alumni communities in the world, supporting transformative projects and programmes that empower learners globally. As a Telephone Fundraiser you will play a vital role in engaging OU alumni by raising awareness of the University's fundraising priorities and inviting philanthropic support. You will represent the OU with professionalism and warmth. This is a great opportunity for someone with a passion for fundraising, you will gain an insight into higher-education fundraising with scope for career development, gain the opportunity to work with OU alumni, students and experienced fundraisers. After a successful induction, there is the possibility of some hybrid working and potential for a permanent OU contract following successful induction and performance in the role. You must be available for evening shifts on site at the Milton Keynes campus. Key Responsibilities of a Telephone Fundraiser: Make outbound calls to selected OU alumni to share inspiring updates on funded projects and ask for donations. Build rapport, emphasise the value of alumni contributions and foster positive relationships. Draft and send follow-up emails with project details upon request, and arrange call-backs. Maintain accurate fundraising activity records using specialist telephone fundraiser software. Undertake other duties and mandatory training as required to support the wider team, supporting a safe, compliant and inclusive work environment. Expectations Maintain professionalism as a representative of the OU. Achieve at least two completed calls per hour. Confidently discuss why fundraising matters to the University and clearly explain the impact of donations. Requirements of the Part-time Telephone Fundraiser: Essential: Excellent verbal and written communication skills. Strong listening skills with a friendly, confident telephone manner. Comfortable asking alumni for donations and building rapport. Good attention to detail and basic IT skills with willingness to learn fundraising systems. Self-motivated, reliable and able to work independently and as part of a team. Available for evening shifts on site at the Milton Keynes campus. Desirable: Open University alumni, student or staff background. Experience in fundraising, telesales, outbound calling or customer engagement. Strong negotiation skills and experience using call scripts. Knowledge or interest in distance learning and OU's mission. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.

BPCN Scrapstore: Retail & Community Engagement Lead Retail & Community Engagement Lead (Scrapstore Birmingham) Hours: Minimum 26 hours per week, including alternate weekends and occasional evening Work pattern: Tues Friday and alternate Saturdays Pay: £14.00 per hour (£26,572 fte, 70% = £18,928 actual salary) Make a Difference Every Day Join Birmingham PlayCare Network (BPCN) at our unique Scrapstore a creative, eco-friendly retail space that helps materials find new life in play, learning and community projects. This is a role for someone who loves people, enjoys a busy hands-on environment, and wants their work to directly benefit children, families and neighbourhoods across Birmingham. What You ll Do As a key representative of BPCN, you will help lead the day-to-day running of the Scrapstore, providing an inspiring shopping experience while supporting sustainability and community wellbeing. You will: Champion our welcoming, inclusive visitor experience and deliver exceptional customer service. Lead, support and motivate a team of volunteers and trainees, helping them develop skills and confidence. Work closely with other team members to understand stock trends and plan effective purchasing. Organise and merchandise the store to maximise space, visual appeal and product availability. Maintain a safe, tidy and inspiring retail environment from sorting stock to lifting and moving items. Operate our till and EPOS system, handle payments, and help increase sales that sustain our charity s work. Promote imaginative, creative reuse of materials and help grow engagement in our Scrapstore. Support wider BPCN activities when needed, contributing to a flexible and collaborative culture. What We re Looking For You will thrive in this role if you bring: A friendly, enthusiastic approach to customer service and community interaction. Experience in retail, sales, or marketing with a track record of meeting income targets. Excellent communication, teamwork and relationship-building skills. A proactive, solutions-focused attitude and readiness to multitask. Confidence when supervising volunteers or trainees. Strong organisational and time-management skills. A willingness to work within BPCN s inclusive and supportive values. What You Can Expect From Us At BPCN, you ll be part of a supportive, positive and community-driven organisation where your skills are valued, and your work truly matters. You will receive: Comprehensive training to help you shine in your role. Clear communication, guidance and regular feedback. Recognition and appreciation for your achievements and commitment. Opportunities to make meaningful contributions to local communities and the environment. 24 days paid holiday (pro rata for reduced hours) Additional Responsibilities Provide cover for other Scrapstore team members where required. Follow all Health & Safety and Fire Safety regulations. Attend meetings, training and development sessions. Uphold BPCN s equal opportunities policy and commitment to combat discrimination. Carry out duties reasonably associated with the post.

Customer Success Team Member Oakham, Rutland (with hybrid working one day per week from home) About Us Committed to delivering the very best, Firechief Global is a family-owned business that provides leading fire safety equipment for commercial and domestic premises. We have a vision of a world where people can live and work free from the fear of fire. As the UK s fastest-growing fire safety brand, every product we supply fits with our ethos of quality, reliability, and high performance, with Firechief products carrying a range of accreditations such as the BSI Kitemark, LPCB approval, MED certification, CE mark, and UKCA. Operating from our Head Office in Rutland and Global Distribution Centre in Birmingham, we work with an extensive network of distributors, customers, industry contacts, and specialists, and hold stock of up to half a million products at any one time, available for immediate dispatch. We are now looking for a Customer Success Team Member to join us on a full-time, permanent basis, working Monday Friday, 8am 5pm. The Benefits - Salary of up to £30,000 per annum DOE - 23 days' holiday rising to 25 days after 3 years service plus bank holidays - Private healthcare contribution - Salary sacrifice EV scheme - Cycle to Work Scheme - Free parking - Charity volunteer day - Off-site team building events This is a fantastic opportunity for you to bring your exceptional skills to our fast-growing organisation. We will support you in developing strong technical knowledge, while giving you a front-row seat to how a fast-growing business operates. Alongside this, you ll sharpen your commercial and customer success skills, providing a solid platform for progression as we continue to expand. Plus, with hybrid working, wellbeing-focused support and recognition that reflects contribution, we re a close-knit, people-first organisation that supports balance between professional and personal life. So, if you re looking for a role where your contribution matters and you can grow your career, then apply today! The Role As a Customer Success Team Member, you will support the smooth day-to-day delivery of our customer orders and enquiries, ensuring customers receive a fast, friendly and professional service. Working as part of a close-knit team, you ll process orders and requests accurately and provide technical guidance where needed. You ll be building positive relationships with both new and existing customers. You ll support key accounts, engage prospects with the product range, and play an important role in driving retention by managing expectations around delivery, stock availability and ongoing service. Additionally, you will: - Process and manage enquiries, orders and quotations using our CRM - Liaise with the warehouse team to ensure orders are fulfilled accurately and on time - Track deliveries and provide accurate ETAs and proof of delivery - Support sales activity through follow-ups, upsell and cross-sell opportunities - Maintain accurate customer records About You To be considered as a Customer Success Team Member, you will need: - Previous experience in a similar role or a co-ordinator position - Outstanding telephone relationship-building skills - Good written communication skills - Strong time management and organisational skills Other organisations may call this role Customer Service Assistant, Customer Service Representative, Customer Service Co-ordinator, Customer Care Administrator, or Customer Support Co-ordinator. Webrecruit and Firechief Global are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to build lasting skills and shape your future as a Customer Success Team Member, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. All recruitment is strictly handled directly, and as such, we kindly request that recruitment agencies do not get in contact.

Housing Manager Reigate 45,000- 50,000 An established organisation is seeking an experienced Housing Manager to lead operational services across their housing portfolio. This role provides the opportunity to oversee tenancy support, ensure compliance, and manage day-to-day property matters. The ideal candidate will be confident in tenancy legislation, service delivery, and driving continuous improvement. Key responsibilities of Housing Manager: Lead the delivery of high-quality, customer-focused housing services Manage complex tenancy, estate, rent arrears and anti-social behaviour cases Support tenants to establish, sustain and maintain their homes Line manage the maintenance and compliance team, ensuring repairs are delivered efficiently Ensure compliance with regulatory standards and property legislation Undertake estate inspections and monitor health and safety checks across the housing stock Liaise with local authorities, contractors, external agencies and legal representatives Organise tenancy meetings and oversee policies and procedures relating to housing Investigate nuisance and anti-social behaviour, maintaining accurate records The successful Housing Manager will have: A minimum of 5 years' experience in a housing management or similar operational role Strong knowledge of housing legislation, tenancy enforcement and welfare benefits CIH Level 4 Certificate for the Housing Profession (or equivalent) Experience supporting tenants with financial and benefit-related matters Excellent communication skills and the ability to handle complex cases effectively A full UK driving licence and access to a vehicle for work Flexibility to work occasional evenings, weekends and night audits The role offers: Permanent contract, 37 hours per week Salary: 45,000- 50,000 per annum Senior housing role with operational responsibility and team oversight Opportunities to influence service delivery and improvement This role is based in Reigate and requires regular travel across sites. A full driving licence and access to a vehicle are essential. If this role is of interest, please give Tiyana a call on (phone number removed) or email (url removed)

Location: Fraserburgh Shelter Shop Salary: £26,227.50 per annum, pro-rated Contract: Permanent Hours: Part time, 7 hours per week Closing date: Sunday the 8th of February at 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Fraserburgh shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: • We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Scotland A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation. Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. Safeguarding statement Safeguarding is everyone s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Electrical Maintenance Technician Location: Liverpool Street area Shift: Day Shifts - 7am to 7pm About the Role: We are seeking a talented and experienced Electrical Maintenance Engineer to join our team providing exceptional building services at a prestigious, iconic site near Liverpool Street, London. This role involves delivering high-quality planned and reactive maintenance, fault finding, repairs, and installations to ensure optimal building performance and client satisfaction. Key Responsibilities: Deliver Planned Preventative Maintenance (PPM) for Electrical & Mechanical Building Services Plant and Systems in line with agreed programmes and SLAs to meet client and statutory compliance. Act as a Low Voltage Authorised Person (LVAP), maintaining all low voltage electrical distribution and connection power/lighting systems and performing routine PPM as assigned. Carry out electrical and mechanical fault finding, repairs, maintenance, and installation tasks as needed. Monitor service performance, taking corrective actions where necessary and escalating issues to the Contracts Manager as required. Ensure PPM work by Technicians is completed within timelines/SLA standards, maintaining a manageable backlog and ensuring Reactive Work is completed promptly. Review completed work and documentation by Technicians to ensure compliance with current legislation. Cost and complete Reactive Works identified through PPM tasks as requested. Develop strong working relationships with clients, their staff, and appointed representatives through excellent customer service. Assist with the supervision of subcontractor works, ensuring adherence to applicable Health & Safety standards when required. Complete all required documentation, job sheets, and certificates accurately and on time. About You: City & Guilds Part 1 & 2 / AM1 / AM2 or equivalent qualifications. Level 3 Electrical Qualification. 18th Edition Wiring Regulations. LVAP Certified (essential); HVAP experience or willingness to obtain certification (desirable). Proven experience working in a building services maintenance environment. Strong understanding of statutory compliance, PPM, and Reactive Maintenance principles. Excellent communication, problem-solving, and customer service skills. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: 22 Days Holiday + with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.