191 jobs found

Customer Service Advisor Permanent Full Time Hybrid 2 days a week in the office Mid Kent Competitive Salary Are you passionate about customer satisfaction and building lasting relationships? We are seeking a Customer Success Representative to join our client s dynamic team. In this role, you will be the key driver behind ensuring customer satisfaction, retention, and growth. You ll provide proactive support and guidance to both customers and, where necessary, internal staff or external service providers. Duties for this Customer Service role include: Speaking with new and existing customers via phone and email. Build strong relationships with customers to understand their needs and deliver personalised support. Setting up new accounts and advising customers on the company s products and services. Address enquiries and resolve issues promptly, ensuring a seamless experience. Collaborate with internal teams and external service providers to support customer success initiatives. Other general administrative duties. To be considered for this role, you must have/be: At least 1 years experience delivering customer service within a Financial Services company. Excellent communication skills and able to build strong working relationships. Able to work well in a fast-paced environment. A team player with the ability to work autonomously. Confident speaking to customers on the phone. Computer literate and able to use MS Office. In return, our client is offering a plethora of fantastic benefits to include 25 days holiday + BH an excellent pension scheme and a hybrid working model. This role is being managed by Nicole Howe, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

A leading building services consultancy is seeking an experienced Associate Mechanical Engineer to join its senior management team. This role is ideal for an engineer who combines strong technical expertise with proven leadership capability and a commitment to delivering high-quality, innovative design solutions. About the Role As an Associate, you will take on a significant leadership position, managing a team of engineers and overseeing their workload, development, and overall wellbeing. Alongside team management, you will lead multiple projects, taking responsibility for fee management, resource planning and ensuring successful, timely delivery. You will also act externally as a representative of the business, leading client meetings, contributing to presentations, and playing a key role in developing and maintaining strong client relationships. Key Responsibilities Leadership & Team Management Lead, mentor and support a team of engineers, managing day-to-day workload and professional development. Foster a positive, high-performing team culture. Contribute to company-wide labour forecasting and resource planning. Project Delivery & Technical Leadership Serve as Project Lead on multiple schemes, managing fees, resources, timelines and project delivery. Lead engineering design and coordinate building services across all project stages. Provide technical guidance, develop innovative solutions and contribute to technical knowledge development within the team. Client & Business Engagement Attend and lead external client meetings, presentations and design reviews. Build and maintain strong client and architect relationships. Identify new business opportunities and support wider business development efforts. Compliance, Standards & Innovation Ensure all engineering designs meet building regulations, planning requirements, British Standards and CIBSE guidelines. Demonstrate awareness of current trends in environmental design and sustainability. Promote internal processes, support CPD, and uphold the organisation s culture and values. Requirements Minimum 8 years experience as a building services engineer. Chartered Engineer (CIBSE, IMechE or IET). Degree in Mechanical, Electrical or Building Services Engineering (or similar). Strong understanding of building regulations, planning policy and sustainability. Proficiency with IES and AutoCAD, plus experience using Revit/BIM. Demonstrated experience managing junior engineers and leading multidisciplinary projects. Ability to manage project finances and resources effectively. Strong communication, leadership and organisational skills. Commercial awareness with the ability to build lasting client relationships. Desirable Experience successfully managing a full engineering team, demonstrating strong results in project profitability, client satisfaction and staff development. What s on Offer This opportunity offers the chance to join a senior leadership environment where you ll influence technical direction, contribute to strategic growth and oversee the delivery of high-quality engineering design across a diverse project portfolio.

Justlife s Vision Making people's experience of temporary accommodation be short, safe and healthy. About this role The role of Health Engagement Worker will involve supporting a caseload of service users that are experiencing homelessness. The role requires the use of specialist knowledge and relationship skills to influence service users with varying degrees of mental health, addiction and trauma related issues to engage with health services. This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating or them to get access to source housing and social security benefits. Working collaboratively with our partners Arch Healthcare the role is dependent on good communication and joint working with a variety of partners and professionals. The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity. A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role. Making decisions, in the moment to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one s own resilience levels and exercising appropriate levels of self-care. Why do we exist Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible. How do we operate? Our values guide our work and are very important to us: Collaboration before competition People before programmes Innovation before Institutions What do we do? Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights. We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change. Why work for us? Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Perks of working at Justlife Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years service and 30 days after 10 years service) Additional 5 days annual leave purchase scheme through salary sacrifice Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print) Cycle to work scheme 2 Volunteering days per year Key terms and conditions Job Title: Health Engagement Worker Hours: 37.5 hours per week Contract: Permanent Normal hrs to be worked: Monday-Friday 9am-5pm Location: Brighton Salary: £29,892 per Annum Application Process To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV here. Deadline for applications is midnight 15th March. Provisional interview dates will be the week of 23rd March. Role Summary The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity. A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role. Role Description Service Delivery Using frontline practical and procedural knowledge of working with complex service users to support them to engage with health care services during their housing vulnerability. This could include, but is not limited to; Assisting them in addressing housing, financial, health or wellbeing needs Accompanying them to appointments Connecting them with appropriate support services such as substance misuse services or food banks Collaborating with agencies such as the local authority, housing providers and support services Advocating on behalf of the service user to access medical care, housing and benefits. Maintaining regular contact, a listening ear and emotional support during times of crisis Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients. Use interpersonal and communication skills to provide support to service users and collaborate with others including colleagues, partner agencies, health care professionals and external agencies. Take duty of care seriously by assessing the service users social and environmental conditions, drawing out and passing on relevant information to and from healthcare professionals, ensuring client confidentiality is maintained. Use of excellent writing skills to prepare and submit housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of service users. Support delivery of the activities programme where needed. Brief and liaise with other members of the team and external agencies regarding service users, enabling them to effectively carry out their roles. To record all service user data on the Inform system within the standards set by the organisation. Carry out light physical tasks, such as travelling to visit service users, shopping or lifting office equipment. Oversee work streams within the project as directed by the Project Lead. Service Development Collaborate with the Advocacy and Patient Discharge Coordinater, maintain good standards of support for patients as well as good communication with hospital staff and the weekday in-reach team. Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients. Provide reports and case studies when requested. To be part of and contribute to the Justlife staff team, attending meetings as appropriate and to be involved in appropriate staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events. Research Supporting the wider Justlife vision to feed into research and help develop the service including the involvement of service users in design and delivery of the service. This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder. Person Specification Experience Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group) Experience of working with drug and alcohol dependent adults or those experiencing poor mental health Skills Care, empathy and skilled in dealing with emotionally vulnerable service users Excellent ability to engage with service users in an empowering manner Effective communication; written and oral skills Effective administrative and IT skills Excellent organisational skills Knowledge Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy. . click apply for full job details

Senior Capital Projects Manager required on a temporary contract basis by a large public body Your new company The services of Hays have been retained by our client, a large public body, to recruit a Senior Capital Projects Manager on a temporary contract basis for an initial period of 12-18 months with the possibility of further extension. Your new role Reporting to the Head of Capital Projects, you will ensure the delivery of allocated capital projects from inception to completion, which will include: The production of reports and other information required by a range of stakeholders to assist with performance management.Responsibility for the provision of design and development advice, cost management and technical support.Developing service delivery agreements for consultants and contractors and preparing appropriate tender and contract documentation.Managing and monitoring contracts and service delivery agreements.Managing allocated projects from inception to successful delivery, compliant with project briefs and objectives.Preparing effective project briefs, in conjunction with project sponsors / clients.Managing and controlling quality, time and cost parameters of all allocated projects.Being the organisation's representative on a range of projects, acting as a focal point of contact and technical liaison between project sponsors and the delivery teams.Developing relationships and partnerships with key stakeholders to ensure a co-ordinated approach to project management and effective communication between all parties. What you'll need to succeed To be considered for this position, you should possess the following: A degree or equivalent qualification in a built environment discipline or membership of a relevant professional body with 5+ years' relevant post-qualification experience working in the construction industry to include: Delivery of capital projects from inception to successful completion. Preparation of tender documents. Compliance with project budgets. Coordinating internal and external project teams. Building partnerships with a range of stakeholders. Previous experience of managing the delivery of construction contracts using NEC3/ NEC4.Knowledge and experience of the procurement and project management of consultants and contractors to deliver construction projects. What you'll get in return This position offers an immediate start and the opportunity to work with a large public body on an ongoing temporary contract basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Studio Manager (Facilities Coordinator) CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Studio Manager/Facilities Coordinator to join the team located in Manchester . The Studio Manager is responsible for ensuring the highest standards of workplace experience and service excellence for all visitors and floor users within a secure office environment. The role encompasses a wide range of responsibilities, with an expectation to provide support across all areas of service delivery within the office space, given the high levels of security. The primary focus is on maintaining the studio's standards throughout the day, covering areas such as kitchen facilities, meeting rooms, and common areas. This includes strict adherence to access control and governance protocols. Role Summary: Continuously monitor the live condition of the Client's demised area and work proactively to address identified issues. Implement the human-centric strategy for Manchester in alignment with Unified FM commitments. The host should continuously monitor the live condition of the Client's demised area, take ownership of the space, and create moments that matter. Monitor and control employee and visitor access to the premises, ensuring that only authorized personnel enter restricted areas by using badge/pass management and applying escort protocols for visitors. Manage floor access keys and alarm codes, ensuring compliance with security procedures. Keys must only be issued to authorized representatives and never removed from the premises. Maintain a robust system for key issuance and retrieval and arrange replacements if necessary. Manage relationships with cleaning, waste management, pest control, and other subcontractors, ensuring adherence to industry standards and timely completion of scheduled work. This includes escorting unvetted contractors (e.g., pest control, confidential waste disposal, feminine hygiene services, and mobile engineers) as required. Ensure appropriate control measures, such as audits and inspections, are in place to meet statutory, policy, and contractual commitments. Maintain day-to-day SLAs and KPIs to ensure service delivery meets agreed standards. Collaborate with Cleaning, our FM cleaning partner, to ensure all core evening cleans are completed correctly and within scope. Facilitate effective handovers between day and evening shifts and maintain closed-loop communication with the cleaning supervisor. Be knowledgeable of site emergency procedures and act accordingly, demonstrating sound judgment and initiative. Studio Manager roles must be trained in first aid and fire marshal duties. Work with HR to ensure Personal Evacuation Plans (PEPs) are in place for individuals requiring assistance. Liaise daily with office stakeholders to resolve issues and proactively manage customer expectations. Assist in resetting meeting rooms or multi-function rooms after use, ensuring whiteboards and glass boards are clean and clear. Provide first-line technical support for AV and IT issues, triaging problems and escalating as necessary. Ensure photocopier areas are continuously replenished, tidy, organized, and always available. Control the flow of waste from the floor, including confidential waste, by regularly monitoring receptacles and clearing them before they become full. Liaise with the appropriate facility provider in good time. Maintain relationships with key customers on-site and escalate any issues to the manager in the first instance. Assist with health and safety compliance by highlighting near misses or safety concerns to the Workplace Services Manager and reporting via Harbour. Support the Site Manager in creating SOPs/Playbooks for floor procedures and review monthly to incorporate any changes. Experience Required: A minimum of 3+ years related Facilities Coordination/Management Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations. Working Requirements Work Schedule: Flexibility to work evenings and weekends is required to support escorted tasks. Compensation will be provided through time in lieu or overtime, as outlined in your employment contract. Security Clearance: The successful candidate must be able to obtain and maintain a Security Check (SC) clearance, with a progression to Developed Vetting (DC) clearance.

Customer Service Representatives - Call Centre Environment Newcastle rate per hour dependent on relevant experience Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to Friday and between 9am and 6pm on weekends. The team usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. Comprehensive training will be given. Our client is looking for applicants with customer service experience, ideally in a contact centre. Banking or financial services experience would be ideal. For a chance to work with an organisation with a standout reputation, apply today.

Contract Support / Helpdesk (London/Hybrid) Company: CBRE Global Workplace Solutions Job Type: Full-Time Permanent CBRE is the global leader in commercial real estate services, with over 70,000 employees operating in 48 countries. We are driven by a vision to be the preeminent, vertically integrated, globally capable real estate service firm. CBRE Global Workplace Solutions (GWS) is seeking a Contract Support / Helpdesk professional to join our dynamic team. This is a London based role offering hybrid working and the opportunity to work within a high-performing environment that values innovation, collaboration, and excellence. What You'll Do: Provide comprehensive contract administration support to the contract team Maintain accurate records of financial transactions and contract reporting Liaise with client representatives and internal teams Allocate tasks and PPMs to engineers, ensuring efficiency and clarity Support monthly billing and contract review reporting Manage reactive and planned maintenance tasks using Concept Evolution and FSI Go Key Responsibilities: Financial and commercial contract support Report preparation and documentation management Subcontractor and purchase order administration Timesheet collation and data quality checks Contract setup and escalation process support General office duties including correspondence, filing, and meeting minutes What We're Looking For: Experience in maintenance planning and contract administration Strong analytical, organisational, and communication skills Proficiency in Microsoft Excel, Word, and PowerPoint Familiarity with Concept Evolution CAFM system and finance systems Ability to challenge processes and suggest improvements A collaborative team player with a proactive mindset Why Join CBRE? Work with a global leader in real estate services Be part of a supportive and inclusive team Access to professional development and career growth opportunities

Job Title: Customer Support Advisor Location: Pencoed, Bridgend, South Wales Salary: 26,000 - 28,000 per annum Job Type: Full-time / Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with contact centre background - preferably with some experience within the IT/Telecoms sector or a Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer's query. Responsibilities: Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner. Demonstrate accountability and empathy, and understand the customers query to assess impact and urgency. Asking relevant questions to help determine the customer's needs. Take note of customer's complaints if they arise; listen, understand, and resolve where possible. Log clear and detailed tickets to ensure technicians can get to work straight away on customer queries. Attempt basic troubleshooting where appropriate, while managing call queues and ticket volumes. Setting expectations for the customer as to when their query will be reviewed and resolved. Ensuring the customer is kept updated where issues require ongoing attention. Escalating matters of an urgent nature to the relevant IT and Telecoms specialists. Communicate clearly and effectively with customers, colleagues, and management to ensure customer satisfaction. Identify opportunities to improve customer service processes with the objective to deliver World Class Service. What we're looking for: Have strong verbal and written communication. Customer service experience is essential, ideally from a contact centre background with an interest in IT and Telecoms. Comfortable using CRMs to log customer queries in a detailed manner. The ability to work quickly, calmly and accurately under pressure. Keep high standards of customer service at all times while responding to high call volumes. Benefits: Competitive salary of 26,000 - 28,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, IT Customer Support, Telecoms Client Services, IT Customer Service Executive, Customer Assistant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support may also be considered for this role.

Customer Service Representative - Client Onboarding We're looking for a tech-savvy Customer Service Representative and Client Onboarding specialist to support customers using our digital products and work closely with Product, Engineering, and Client Services teams. Full training will be provided, so you don't need prior experience with our products to succeed. This is a varied, hands-on role that spans customer support, client onboarding, product testing, and documentation. You'll play a key role in ensuring customer issues are clearly understood, accurately documented, and resolved efficiently, while also feeding insights back into the product development process. This is a hybrid role, with three days per week based in the office and the remainder working remotely. Key Responsibilities Provide first-line support to customers via agreed channels Investigate and troubleshoot product issues, escalating where appropriate Communicate clearly with customers on issue progress and resolution Translate customer issues and feedback into clear development tickets Support onboarding of new clients, including product setup and training Perform functional testing of new features, bug fixes, and releases Assist with test plans, regression testing, and documentation Create and maintain user guides and help resources Skills & Experience Essential: Strong written and verbal communication skills Good attention to detail and organisational skills Problem-solving mindset and willingness to learn Comfortable using software tools, learning new technology, and managing multiple tasks Desirable: Previous customer service or client onboarding experience Exposure to software testing or ticketing systems (e.g., JIRA) Interest in digital products or technology environments Career Development This role offers an excellent opportunity to gain hands-on experience across the customer lifecycle, learn new technical skills, and develop your career within a growing Product and Client Services team.

Client Services & Administration Representative Location: Hatfield Hours: Full-time Salary: £28,000 - £30,000 Per annum Job Summary We are recruiting on behalf of a large, well-established equine clinical and teaching facility based in Brookmans Park. This role is responsible for overseeing the delivery of a first-class, customer-focused service for equine clients, while managing and developing a busy administrative team. The successful candidate will support the wider strategic objectives of the organisation across clinical services, education and research, ensuring operational efficiency, excellent communication and outstanding client experience. Key Responsibilities Service & Operations Management Coordinate and oversee the delivery of a high-quality, customer-focused service across all equine departments Optimise appointment scheduling by working closely with clinical and administrative teams to ensure best use of staff and resources Support the smooth daily running of administrative operations, ensuring efficient flow of appointments between teams Ensure clear, effective communication between clinical and administrative staff at all times Act as a deputy for the Administrative Manager when required Team Leadership & Development Train, mentor and support a growing, multi-skilled client coordination team Communicate policy and procedural changes clearly and effectively Support sickness absence management, training plans and professional development Contribute positively to a culture of continuous improvement Systems, Compliance & Quality Support the implementation, training and optimisation of new and existing management systems Advise on system improvements and future training needs Prepare and maintain documentation for external quality assurance and inspection schemes Ensure full compliance with administrative legislation, data protection and organisational procedures Financial & Client Account Management Support the management of aged debt and advise on progress when required Work proactively with the team to prevent the accumulation of outstanding debt Liaise with insurance providers and external debt collection agencies where necessary Assist with reconciling daily and monthly accounts, banking procedures and invoicing Ensure transparent, competitive and user-friendly pricing and costing systems Client Experience & Reputation Embed a strong customer service ethos across all teams Ensure client satisfaction from admission through to discharge Uphold client confidentiality in line with GDPR and data protection legislation Contribute to maintaining and enhancing the organisation s reputation with clients, referring professionals, students and the wider public Support marketing initiatives, including website content and promotional materials, when required Knowledge, Skills & Experience Essential Extensive experience in administrative or client services operations Proven experience supervising or managing teams Strong organisational and planning skills Equine Knowledge Excellent written and verbal communication skills Confidence managing financial processes, invoicing and aged debt Ability to multitask, prioritise and remain calm in a fast-paced environment Strong attention to detail and problem-solving ability Desirable Experience within a clinical, veterinary, healthcare or similar regulated environment Familiarity with practice management or workflow systems Experience supporting audits, inspections or quality assurance processes Additional Responsibilities Attend internal and external meetings, training courses and industry events as required Participate in service reviews, case discussions and continuous improvement initiatives Display flexibility and a solutions-focused approach to operational challenges Ensure health & safety procedures are adhered to at all times Flexibility This role requires a flexible approach, and the post holder may occasionally be asked to undertake duties outside those listed, in line with operational needs. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Senior Associate - Farms and Estates Vacancy ID: 53146 DM This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Are you motivated by working closely with the agricultural community and contributing to the success and sustainability of farms and estates? Would you like to play a key role in advising on high-value rural assets, estates, and land transactions while helping clients plan for the long term? Are you a legal professional with strong experience in agricultural, rural, or estate matters who is ready to progress within a forward-thinking practice? Company Our client is a well-established and highly respected firm, recognised as one of the largest independent accountants and business advisers in the region. They have built a strong reputation for delivering trusted, commercially focused advice across a diverse client base. About the Role This is an excellent opportunity to manage a varied and engaging client portfolio, with responsibility for the preparation and completion of annual accounts and business tax returns. You will provide proactive, value-adding advice on remuneration planning, profit forecasting, and wider business strategy, while also offering guidance on capital taxes and reviewing VAT submissions to ensure accuracy and compliance. A key aspect of the role involves building and maintaining strong, long-term client relationships, identifying opportunities to add value through effective tax planning and commercial insight. You will also support and mentor junior team members, contributing to their technical development and professional growth. As a trusted representative of the firm, you will act as an ambassador at client meetings and relevant industry events. Outstanding Benefits Hybrid and flexible working arrangements Annual profit-share opportunities 25 days' annual leave, plus flexi-time and the option to purchase additional holiday Free on-site parking Enhanced pension contributions Comprehensive health and wellbeing support The Ideal Candidate ACA / ACCA qualified (or equivalent) Proven experience within the agricultural and rural business sector Strong analytical and problem-solving skills Confident in developing and maintaining client relationships Good working knowledge of Excel, Xero, and Sage In Return for Your Expertise Competitive salary between £41,600 - £51,000, depending on experience How to Apply: Please click on the 'apply now' button or email your CV to Donna Morgan - As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for. The Industry (Key Words): Senior Legal - Farms and Estates, Senior Solicitor - Rural Land & Estates, Farms and Estates Specialist - Senior Level, Senior Property Associate - Agricultural and Estate Law, Senior Associate - Rural Property Law, Senior Legal Advisor - Rural We thank all applicants who apply for this role. However, only those shortlisted for interview will be contacted. Rest assured your application will be handled in complete confidence and your personal details will not be shared with any third party without your prior consent. About Us: Established in 2013, Agricultural and Farming Jobs provide expert recruitment, headhunting, and job advertising services across agriculture, horticulture, food and fresh produce, veterinary, animal health, agrochemicals, machinery, technical and engineering, and specialist education sectors across the UK and internationally. JBRP1_UKTJ

Domestic Abuse Practitioner (Family Safeguarding) An excellent opportunity for a Domestic Abuse Practitioner with experience in safeguarding, risk assessment and case management to provide trauma-informed support within a multi-disciplinary Family Safeguarding Team. If you've also worked in the following roles, we'd also like to hear from you: Domestic Abuse Support Worker, Independent Domestic Violence Advocate, IDVA, Family Support Worker, Safeguarding Practitioner, Independent Domestic Violence Advisor, Independent Sexual Violence Advisor, MARAC Representative, Refuge Support Worker, DVA Outreach Worker, DASH Assessor, Domestic Abuse Navigator, CYP Practitioner, Children and Young People Practitioner, Family Support Worker SALARY: £25,282 (unqualified) to £30,304 (qualified) per annum + Benefits LOCATION: Walsall, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 9am - 5pm (37.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for a Domestic Abuse Practitioner with experience of safeguarding, risk assessment, safety planning and managing a complex caseload within domestic abuse services. Working as a Domestic Abuse Practitioner you will be embedded within a multi-disciplinary Family Safeguarding Team, supporting parents and carers where domestic abuse is a key risk factor. You will deliver trauma-informed, evidence-based interventions to improve outcomes for children and families. As a Domestic Abuse Practitioner you will work collaboratively with children's social care, probation, mental health and other partner agencies, contributing to coordinated care plans, multi-agency meetings and safeguarding processes. DUTIES Your duties as the Domestic Abuse Practitioner include: Case Management: Hold and manage a caseload undertaking risk assessments, needs assessments, safety planning and regular case reviews Trauma-Informed Support: Provide practical and emotional support to victims and their children using evidence-based and trauma-informed approaches Multi-Agency Working: Attend CIN, CP, TAC, TAF, MARAC and MAPPA meetings contributing to safeguarding and coordinated interventions Support Planning: Develop and review tailored support plans to reduce risk, improve resilience and promote safer outcomes Motivational Interviewing: Gather and analyse information using motivational interviewing techniques to inform interventions Group Facilitation: Deliver structured programmes and awareness sessions promoting healthy relationships and reducing risk Record Keeping: Maintain accurate, confidential case records in line with GDPR and organisational policies Partnership Collaboration: Work closely with statutory and voluntary services to maximise access to housing, legal, welfare and wellbeing support CANDIDATE REQUIREMENTS ESSENTIAL Minimum Level 3 qualification in a relevant field Previous experience supporting victims/survivors of domestic abuse Experience of safeguarding children and vulnerable adults Proven experience of managing a caseload and completing risk assessments and safety plans Knowledge of the dynamics of domestic abuse and its impact on families Ability to contribute effectively within a multi-disciplinary team Full UK driving licence and access to a vehicle Eligibility to work in the UK DESIRABLE Experience of working within child protection or child in need frameworks Understanding of trauma-informed practice and motivational interviewing Knowledge of housing, criminal, civil and welfare rights legislation relating to domestic abuse Experience facilitating group programmes BENEFITS Mileage allowance Training and development opportunities Employee Assistance Programme Access to group clinical supervision 25 days annual leave plus bank holidays (pro rata) Wellbeing day Pension scheme with employer contribution Time off in lieu for additional hours worked This role requires a DBS check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14403 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Walsall, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Marketing Account Manager Our client operates the city's waterfront event campus the interconnected M&S Bank Arena and Exhibition Centre Liverpool as well as ticketing agency and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity they have 3 beehives on their campus grounds Carbon Neutral Campus Accessibility Strategy AccessAble Guide About Our Client s Ticketing Agency The ticketing agency is the dynamic ticketing division of the M&S Bank Arena, part of our client, connecting fans with live events, exhibitions, attractions, and more. Their mission is to provide seamless, industry-leading ticketing experiences while maximising commercial opportunities for clients across the UK. Our client is looking for talented Marketing Account Manager who is passionate about marketing, confident working with clients and excited by the world of live event to join their team at the ticketing agency. About the Role In this role, you ll help shape the marketing behind some of the region s (and nation s!) most exciting events, venues, and attractions, as well as championing the ticketing agency s own brand and services. If you enjoy building relationships, developing impactful campaigns, and juggling a varied workload in an exciting environment, this could be the perfect next step. Main Duties Of This Role As our client s Marketing Account Manager, you ll take the lead on delivering high quality marketing support for the ticketing agency s clients. Your day to day will include: Leading marketing plans and campaigns for events, attractions, and venues across their client portfolio. Building strong client relationships, understanding their goals, and helping them maximise their marketing opportunities. Developing strategies to grow client loyalty, generate leads and increase regional and national reach. Managing and growing their social media channels, working closely with the Digital Marketing Manager on organic and paid activity. Driving brand awareness, both for the ticketing agency and for clients, through creative and targeted marketing. Monitoring performance and providing ROI analysis to ensure campaigns continually improve. Representing the ticketing agency at client meetings and networking events. Our client highly values the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they are looking for someone who: Shows high levels of emotional intelligence and resilience. You will work well in a team but have autonomy over your area of the business. You will be good at influencing and internal / external stakeholder management. You will be a confident communicator. In addition, the candidate will need to be enthusiastic, like minded and complement their experienced and talented team. If you have drive, passion, ambition and wish to play a part in our client s continuing success story this could be just the job for you. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Debt Caseworker Permanent Contract: 37hrs p/w (min 22.5 hrs) - £28,000-£31,000 p/a FTE This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements. About You Experience of delivering debt or money advice work within the last three years, or demonstrable equivalent experience in a related advice role Ability to work effectively in emotionally demanding situations, demonstrating adaptability, self-awareness and professionalism Excellent organisational and administrative skills, with the ability to manage a caseload, prioritise work and meet tight deadlines Ability to communicate clearly and professionally with clients, colleagues and external partners To be able to work autonomously and to make decisions in the best interests of the clients and/or organisation recognising when to seek guidance or escalate appropriately Working with Us • Our work is guided by our 4Cs values: Connect Change Compassionate Committed. • We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised. • We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement. • We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve. • Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements. • Salaries dependent on skills and experience. • Hours as advertised per role, with flexibility considered where appropriate. How to Apply Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website) Closing Date: Monday 9th March 2026 at 9am We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Employment Law Caseworker Permanent Contract: 37 hrs p/w (min 24 hrs) £28,000-£31,000 p/a FTE This role provides comprehensive, confidential employment law advice and support to clients. You will provide ongoing casework, helping clients resolve employment issues through tailored advice and support on matters such as grievances, conduct and discipline, long-term sickness, appeals, settlement agreements, and employment tribunals. You will manage a caseload, taking responsibility for delivering individual targets and positive outcomes, while acting as an advisor, advocate, and representative to ensure clients have the best possible access to employment advice. About You Demonstrable experience providing employment law advice or relevant legal casework Proven ability to deal with sensitive issues and competing demands with professional judgement, tact and diplomacy The ability to work methodically within defined systems and to maintain accurate written and statistical records, where required Strong interpersonal skills with the ability to deal with people at all levels appropriately Demonstrates an ongoing and proactive commitment to own learning and personal development to meet the needs of their role Working with Us • Our work is guided by our 4Cs values: Connect Change Compassionate Committed. • We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised. • We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement. • We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve. • Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements. • Salaries dependent on skills and experience. • Hours as advertised per role, with flexibility considered where appropriate. How to Apply Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website) Closing Date: Monday 9th March 2026 at 9am We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

Job Title : Site Manager Location: Birmingham area Salary: Competitive Job Type: Permanent, Full time About Excalon: Excalon was founded in 2002 and became part of the Renew Holdings Group in 2024. We are a leading infrastructure contractor specialising in the provision of services to the utilities industry. This is an exciting time to join our business. Excalon is growing in size and success and boasts a productive culture which encourages fresh thinking and new ideas. The position offers excellent opportunities for personal development and to grow with the business. About The Role: The main purpose of the role will be to manage the day-to-day site-based activities and operational teams for the Company's major infrastructure projects, delivering works safely and within deadlines. You will ensure work complies with all relevant legislation and industry best practice. Key Accountabilities: Co-ordinate all aspects of work so that the project is completed in line with client requirements, within budget and on time. Manage own teams' performance and competence of all responsible staff including sub-contractors. Assist in the management of project specific preliminaries. Liaise with the client, sub-contractors, and other trades. Issue Work Instructions and RAM's and co-ordinate the requirement for any Client specific safety documentation (e.g., Permit to Dig, Break / No break Zones, CDM documentation) Ensure all relevant Operatives are signed on to the correct RAMS. Ensure weekly track sheets and diaries are completed and submitted on time. Conduct site audits and plant checks Maintain and update Phase Health & Safety plan as works proceed. Plan, co-ordinate and manage resources required to complete works. Regularly monitor the programme delivery and provide site progress reports to the Project Manager Ensure suitable levels of supervision of all direct teams and subcontracted resources. Issue subcontractors with a regular short-term programme to ensure the planned progress is achieved. Ensure installation complies with relevant For Construction Drawings and Cross sections. Take responsibility for the opening and closing of the site facilities. Management of site facilities; welfare, toilets, offices, compound area etc. Management of site housekeeping, discipline, behaviour etc Safe storage and co-ordination of materials and monitoring of waste Take responsibility for the accurate / timely completion of site-based documentation. Attendance at project and company related meetings, compile site reports as necessary. Mentor and train Assistant Site Manager and junior members of staff Comply with all the roles and responsibilities as set out within the SHEQ management system. Upon completion of works leave all work areas cleared of building rubbish and reinstate gardens and footpaths, etc in accordance with contract requirements. Monitoring use of PPE in accordance with the hierarchy of risk control To complete time sheets for all Operatives on your site - and to return the complete time sheets and overtime request forms to the Contracts Manager by the end of every week. Attend all mandatory training courses related to your role. Take responsibility for the safety of yourself and others - deliver toolbox talks and embed a culture of zero harm. Liaise with the client, consultants, contract administrator, head office, local authority representatives ensuring any client and public complaints are resolved efficiently. Be aware at all times of possible commercial opportunities. Perform other duties and responsibilities as assigned from time to time. Responsible for placing orders for materials through the procurement team Responsible for ordering Plant & Transport through the P&T department About you: Essential Skills, Knowledge & Experience: Existing Experience as a site manager CPCS CSCS cards SMSTS NRSWA: Streetworks Supervisor Confined Spaces Deep Excavation / Temporary works supervisor Emergency First Aid Benefits: Auto-enrolment pension Death in service 1x salary Occupational Health Surveillance Employee Assistance Programme Funded Qualifications and Training Company vehicle and fuel card Additional Information: We respectfully request no agencies at this time. All applicants must reside and have the right to live and work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Site Manager, Project Coordinator, Site Supervisor, Health and Safety Operative, NEBOSH, Construction Site Manager and Infrastructure Project Site Management may also be considered for this role.