4 jobs found

We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Leeds . Reporting to the Hire Desk Manager you will be responsible for actively contributing to the region s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits discount on selected high street stores. Responsibilities include: • Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. • New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. • Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job). • Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience • Deal with all customers queries quickly, efficiently and cost effectively. • Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels. • Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Head of Operations / Chelmsford / £70,000 Per Annum Depending on Experience + Benefits As Head of Operations, you will take overall responsibility for the strategic planning and day-to-day operational performance of the company s in-house Chelmsford warehouse, transport fleet, and third-party logistics providers. It is essential that you have a solid understanding of end to end logistics, fleet management, pick and pack, and have been involved in a fast-paced warehouse environment operating to just in time and lean processes. You will have experience managing multi-site operations, distribution, or supply chain environments, and will bring a proactive approach to continuous improvement and leadership. In addition to overseeing logistics and warehousing, the role also carries responsibility for company facilities, compliance, and health and safety management across all operational sites. A Transport Manager qualification would be a distinct advantage. This role offers a competitive salary of circa £70,000, plus participation in the company bonus scheme. This senior strategic position presents an exciting opportunity for a proven leader with experience in managing fast-paced, high-volume logistics, warehousing, and transport operations. You will report directly to the business owners and help shape the long-term operational strategy by implementing scalable systems, driving continuous improvement, and ensuring high standards of customer service and operational excellence across all operational functions. Key Responsibilities of the Head of Operations: Lead and develop the end-to-end logistics, warehousing, (including pick and pack), and transport strategy, ensuring alignment with broader business goals Oversee operations at the Chelmsford warehouse, Colchester HQ and other operational sites as required. Full responsibility for the transport fleet, including driver supervision, vehicle compliance, cost control, and route optimisation Maintain company compliance standards across fleet, warehouse, and regulatory areas, including health and safety, ISO, and annual audits Manage facilities operations, ensuring all sites are safe, functional, and fit for purpose Identify and deliver operational improvements through data-driven insights and system development Manage a team of up to thirty people during peak times. Lead, coach, and develop cross-functional teams to deliver high performance and a culture of ownership and accountability Monitor key KPIs and performance metrics, ensuring service levels are met while driving productivity and cost-effectiveness Skills and Experience: Proven leadership and stakeholder management experience at all levels Comprehensive experience in managing fast-paced pick and pack warehouse operations A sound understanding of fleet operations, compliance, and transport planning An understanding of fundamental profit and loss Experience managing facilities, audits, and company-wide health and safety procedures A structured, analytical mindset with strong command of KPIs and performance data A mix of strategic thinking and operational involvement as needed Excellent planning, communication, and organisational skills A Transport Manager CPC qualification (desirable but not essential) About the Company: With more than 50 years of experience, this respected family-run business with its Head Office in Colchester and Distribution Centre in Chelmsford has earned a strong reputation for supplying high-quality educational products to schools and colleges throughout the South East. Built on service, trust, and family values, the business continues to grow and modernise while offering a stable and rewarding environment for ambitious professionals looking to make a lasting contribution. Interested? If you think you re right for this Head of Operations role, then click the Apply Now button, send us your CV and we ll consider you for the first round of interviews.

Porsche Retail Group (PRG) have an excellent opportunity for a Parts Advisor to work for one of the world s most iconic brands and join Porsche Centre Reading. Role: As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently. Responsibilities: Assist customers (retail and internal) in identifying the correct automotive parts and accessories Provide parts support to the service department and technicians in a timely manner Accurately process orders, returns, and exchanges using the dealership or parts inventory system Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions Proactively communicate with suppliers and customers about order status, delivery times, or delays Conduct regular inventory checks and support stocktaking processes Build strong relationships with customers by delivering excellent service and technical advice Receive, unpack, and store incoming parts, ensuring accurate stock control Keep the parts area organized, clean, and compliant with safety regulations Minimum Qualifications: Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment Strong knowledge of automotive parts, systems, and vehicle makes/models. Good computer skills (MS Office) and familiarity with inventory management or dealer systems Excellent communication and customer service skills Strong attention to detail and ability to multitask in a fast-paced environment. Excellent knowledge and understanding of the motor industry Preferred Qualifications: Familiarity with electronic parts catalogues and ordering systems Full Driving Licence PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: This is a full-time role, Monday Friday: 7.30am - 5pm or 8am to 5.30pm or 8.30am to 6pm on a rota basis and Saturday 8am to 1 pm on a 1 in 4 rota basis Basic Salary of up to £32,465 per annum, depending on experience 15% bonus paid monthly 33 days holiday per year, with extra day for long service Option of a VW Group Vehicle at preferential leasing rates Life Assurance DC Pension Scheme Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Onsite heavily subsidised barista coffee bar and staff restaurant Free on-site parking Centre: Porsche Centre Reading, the very first Destination Porsche Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising the role of Parts Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

Facilities and H&S Manager Location: Berkshire and Thames Valley (Head Office in Reading) Salary: Circa £45k-£55k (depending on experience) Hours: Full-time, 40 hours per week (Mon-Fri) Work Location: (Office-based with site visits) Reading Town Centre - With parking availbale Full-time / Permanent Remarkable Jobs are recruiting on behalf of a well-established company within the transport and infrastructure support industry . We are seeking a Facilities and Safety Manager to join their team. This hands-on leadership role will oversee building maintenance, health and safety compliance, emergency preparedness, and infrastructure management across multiple operational sites in Berkshire and the Thames Valley . Facilities and Safety Manager Role: As the Facilities and Safety Manager, you will be responsible for ensuring that buildings, workshops, plant equipment, and on-site infrastructure are maintained to the highest standards, supporting operational efficiency and safety. You ll manage both routine and emergency projects, while leading a small facilities team and working closely with cross-functional departments. You will also be responsible for the smooth running and safety of multiple operational sites across Berkshire , requiring regular travel to different depots and facilities. Facilities and Safety Manager Key Responsibilities: Oversee preventative maintenance and repair of buildings, workshops, and equipment (HVAC, electrical, plumbing, etc.) Ensure compliance with health, safety, and environmental regulations Conduct regular risk assessments, audits, and manage emergency preparedness Manage site security and contractor relationships (cleaning, waste, catering, etc.) Implement sustainable practices to reduce environmental impact Monitor budgets and ensure cost-effective procurement Lead infrastructure upgrade projects and emergency response plans Coach, manage and develop a team of facilities personnel What They Are Looking For: Essential: Proven experience as a Facilities Manager NEBOSH Health & Safety qualification Strong knowledge of building systems (HVAC, electrical, mechanical) Experience managing teams and contractors Budget and project management experience Full UK driving licence Desirable: Degree or equivalent in Facilities Management, Engineering, or Business Administration Experience with facilities management software Facilities and Safety Manager Key Attributes: Highly organised and proactive Excellent communication and problem-solving skills Leadership with a hands-on, adaptable approach Strong attention to detail and compliance If you re ready to take on a diverse and rewarding role as a Facilities and Safety Manager , we d love to hear from you. Apply now!