Customer Service Team Leader- Redditch (phone number removed)pm Monday to Friday office based no hybrid 28,000- 30,000 per annum depending on your skills and experience. We are seeking an experienced and motivated Customer Service Team Leader to join a dynamic and fast-paced organisation. This is an exciting opportunity for a confident leader who is passionate about delivering exceptional customer experiences while driving team performance and operational excellence. As a Customer Service Team Leader, you will lead, support, and develop a team to ensure consistently high service standards. You will play a key role in maintaining efficient operations, improving processes, and ensuring customer satisfaction remains a top priority. Customer Service Team Leader Key Responsibilities Lead by example to motivate and inspire a customer service team to achieve service level agreements (SLAs) and key performance indicators (KPIs) Take ownership of daily operations and contribute to the completion of team tasks Monitor team performance, providing regular coaching, feedback, and one-to-one support Conduct performance appraisals and identify training and development needs Handle escalated customer queries and complaints in a professional and timely manner Ensure adherence to company policies, procedures, and service standards Work collaboratively with internal teams to resolve issues and enhance service delivery Support recruitment, onboarding, and training of new team members Produce reports and analyse customer trends to inform decision-making Drive continuous improvement initiatives within the team Foster a positive, inclusive, and high-performing team culture Manage employee relations matters and support people management processes Provide leadership cover for other Team Leaders when required Undertake additional duties as needed to support business objectives The successful Customer Service Team Leader will have the following skills and experience:- Proven experience within a customer service or administrative environment Previous experience in a supervisory or team leader role Strong communication and interpersonal skills Ability to motivate, coach, and develop others Excellent problem-solving and decision-making abilities Comfortable using customer service systems and Microsoft Office Strong organisational skills with the ability to plan and coordinate workloads Calm, professional, and resilient under pressure Desirable Skills Understanding of HR policies and procedures Experience with data analysis and reporting tools You are a proactive and supportive leader who thrives in a team environment. You bring a customer-first mindset, a continuous improvement approach, and the ability to build strong relationships across teams. If you think you have the skills and experience that my client are looking for then please click APPLY with your updated CV and I will be in touch with you soo
Mar 17, 2026
Full time
Customer Service Team Leader- Redditch (phone number removed)pm Monday to Friday office based no hybrid 28,000- 30,000 per annum depending on your skills and experience. We are seeking an experienced and motivated Customer Service Team Leader to join a dynamic and fast-paced organisation. This is an exciting opportunity for a confident leader who is passionate about delivering exceptional customer experiences while driving team performance and operational excellence. As a Customer Service Team Leader, you will lead, support, and develop a team to ensure consistently high service standards. You will play a key role in maintaining efficient operations, improving processes, and ensuring customer satisfaction remains a top priority. Customer Service Team Leader Key Responsibilities Lead by example to motivate and inspire a customer service team to achieve service level agreements (SLAs) and key performance indicators (KPIs) Take ownership of daily operations and contribute to the completion of team tasks Monitor team performance, providing regular coaching, feedback, and one-to-one support Conduct performance appraisals and identify training and development needs Handle escalated customer queries and complaints in a professional and timely manner Ensure adherence to company policies, procedures, and service standards Work collaboratively with internal teams to resolve issues and enhance service delivery Support recruitment, onboarding, and training of new team members Produce reports and analyse customer trends to inform decision-making Drive continuous improvement initiatives within the team Foster a positive, inclusive, and high-performing team culture Manage employee relations matters and support people management processes Provide leadership cover for other Team Leaders when required Undertake additional duties as needed to support business objectives The successful Customer Service Team Leader will have the following skills and experience:- Proven experience within a customer service or administrative environment Previous experience in a supervisory or team leader role Strong communication and interpersonal skills Ability to motivate, coach, and develop others Excellent problem-solving and decision-making abilities Comfortable using customer service systems and Microsoft Office Strong organisational skills with the ability to plan and coordinate workloads Calm, professional, and resilient under pressure Desirable Skills Understanding of HR policies and procedures Experience with data analysis and reporting tools You are a proactive and supportive leader who thrives in a team environment. You bring a customer-first mindset, a continuous improvement approach, and the ability to build strong relationships across teams. If you think you have the skills and experience that my client are looking for then please click APPLY with your updated CV and I will be in touch with you soo
HSE Specialist required for a major Offshore Wind Developer based in the United Kingdom. Responsibilities: The HSE Advisor is responsible for providing independent, expert and professional advice and guidance to the project teams and its line management team on all health, safety and environmental issues. Support the project teams in and implementing high standards of proactive and continual improvement 'We Care' ethos, including initiatives in behavioural safety, wellbeing and sustainability to ensure a positive impact on the team members. Engage and develop relationships with operational teams to eliminate and reduce risks, develop HSE culture for the project teams and adherence to HSE standards and rules. Liaising with internal and external departments to ensure contractors are suitably selected, engaged and monitored for health, safety and environmental performance. Produce, review and update health, safety and environment related documentation required by the allocated offshore operations site and the operational team as directed by Head of HSE Offshore Operations UK & CE or required by the HSE function. Contribute towards and deliver on annual key performance indicators, goals and targets for the project teams and wider business. Carrying out regular workplace inspections on and offshore as required. Planning, running and recording feedback on emergency response drills. Requirements NEBOSH Certificate, ideally working towards a NEBOSH Diploma. IEMA Foundation Certificate in Environmental Management. Experience in developing, implementing and maintaining a certifiable HSE Management System. Ability to build effective working relationships with stakeholders at all levels through verbal and written communication including active listening skills. Experience as HSE professional in Offshore Wind including good knowledge of offshore wind O&M phase such as servicing, work packages reviews, lifting operations, environmental factors and Offshore logistics to name a few. Experience in behavioural safety techniques and delivering behavioural safety training would be desirable. The individual will be expected to regularly work on the Service Operations Vessel which will include offshore overnight stays. Good written and spoken English. Experience of renewable technologies and mechanical, electrical and technical systems, process engineering and advising on HSE technical matters relating to these. Driving licence.
Mar 17, 2026
Contractor
HSE Specialist required for a major Offshore Wind Developer based in the United Kingdom. Responsibilities: The HSE Advisor is responsible for providing independent, expert and professional advice and guidance to the project teams and its line management team on all health, safety and environmental issues. Support the project teams in and implementing high standards of proactive and continual improvement 'We Care' ethos, including initiatives in behavioural safety, wellbeing and sustainability to ensure a positive impact on the team members. Engage and develop relationships with operational teams to eliminate and reduce risks, develop HSE culture for the project teams and adherence to HSE standards and rules. Liaising with internal and external departments to ensure contractors are suitably selected, engaged and monitored for health, safety and environmental performance. Produce, review and update health, safety and environment related documentation required by the allocated offshore operations site and the operational team as directed by Head of HSE Offshore Operations UK & CE or required by the HSE function. Contribute towards and deliver on annual key performance indicators, goals and targets for the project teams and wider business. Carrying out regular workplace inspections on and offshore as required. Planning, running and recording feedback on emergency response drills. Requirements NEBOSH Certificate, ideally working towards a NEBOSH Diploma. IEMA Foundation Certificate in Environmental Management. Experience in developing, implementing and maintaining a certifiable HSE Management System. Ability to build effective working relationships with stakeholders at all levels through verbal and written communication including active listening skills. Experience as HSE professional in Offshore Wind including good knowledge of offshore wind O&M phase such as servicing, work packages reviews, lifting operations, environmental factors and Offshore logistics to name a few. Experience in behavioural safety techniques and delivering behavioural safety training would be desirable. The individual will be expected to regularly work on the Service Operations Vessel which will include offshore overnight stays. Good written and spoken English. Experience of renewable technologies and mechanical, electrical and technical systems, process engineering and advising on HSE technical matters relating to these. Driving licence.
Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £38,000 - £45,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Mar 17, 2026
Full time
Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £38,000 - £45,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Position: Risk & Compliance Officer Location: West Midlands (with occasional travel to other offices) Job Type: Full-time, Permanent About the Firm Simpson Judge have partnered with a well-established, multi-disciplinary law firm with a strong regional presence and a reputation for delivering high-quality legal services to both private and commercial clients. The firm prides itself on its collaborative culture, long-standing client relationships, and commitment to professional excellence. The Role An opportunity has arisen for an experienced and proactive Risk & Compliance Officer to join the firm's compliance function. This is a key position responsible for supporting the firm in meeting its regulatory obligations and maintaining robust risk management processes. Working closely with senior management and department heads, you will play an integral role in promoting a strong culture of compliance and ensuring adherence to all relevant legal and regulatory requirements. Key Responsibilities: Assist in the development, implementation and monitoring of risk and compliance policies and procedures Ensure compliance with SRA Standards and Regulations, AML legislation, GDPR, and other applicable requirements Act as a central point of contact for compliance-related queries across the firm Support the COLP and COFA functions, including regulatory reporting where required Conduct file reviews and internal audits to ensure compliance with firm policies and regulatory standards Maintain and update the firm's risk register Monitor AML, financial crime, and data protection risks, and provide appropriate guidance Assist with complaints handling in line with regulatory obligations and internal procedures Deliver training and compliance updates to staff across departments Support the maintenance of quality standards such as Lexcel and/or CQS accreditation Assist with incident management, including breach reporting and implementation of corrective actions Candidate Requirements Previous experience in a risk and compliance role within a law firm Strong working knowledge of SRA regulatory requirements, AML regulations, and legal compliance frameworks Good understanding of legal practice areas such as conveyancing, litigation, or private client (desirable) Excellent attention to detail and organisational skills Strong communication skills with the ability to engage effectively with fee earners and senior stakeholders Competent IT skills, including familiarity with case management systems A proactive and solutions-focused approach, with the ability to work independently Key Competencies Strong analytical and problem-solving skills Ability to assess and manage risk effectively Confident communicator with the ability to influence and advise High level of professionalism, integrity, and discretion Commercial awareness and understanding of law firm operations Benefits Competitive salary (dependent on experience) Generous annual leave entitlement plus bank holidays Additional leave over the Christmas period Private healthcare (where applicable) Ongoing training and professional development opportunities Supportive and collaborative working environment If this is of interest, please get in touch with Rory Brand at Simpson Judge today for a highly confidential chat.
Mar 17, 2026
Full time
Position: Risk & Compliance Officer Location: West Midlands (with occasional travel to other offices) Job Type: Full-time, Permanent About the Firm Simpson Judge have partnered with a well-established, multi-disciplinary law firm with a strong regional presence and a reputation for delivering high-quality legal services to both private and commercial clients. The firm prides itself on its collaborative culture, long-standing client relationships, and commitment to professional excellence. The Role An opportunity has arisen for an experienced and proactive Risk & Compliance Officer to join the firm's compliance function. This is a key position responsible for supporting the firm in meeting its regulatory obligations and maintaining robust risk management processes. Working closely with senior management and department heads, you will play an integral role in promoting a strong culture of compliance and ensuring adherence to all relevant legal and regulatory requirements. Key Responsibilities: Assist in the development, implementation and monitoring of risk and compliance policies and procedures Ensure compliance with SRA Standards and Regulations, AML legislation, GDPR, and other applicable requirements Act as a central point of contact for compliance-related queries across the firm Support the COLP and COFA functions, including regulatory reporting where required Conduct file reviews and internal audits to ensure compliance with firm policies and regulatory standards Maintain and update the firm's risk register Monitor AML, financial crime, and data protection risks, and provide appropriate guidance Assist with complaints handling in line with regulatory obligations and internal procedures Deliver training and compliance updates to staff across departments Support the maintenance of quality standards such as Lexcel and/or CQS accreditation Assist with incident management, including breach reporting and implementation of corrective actions Candidate Requirements Previous experience in a risk and compliance role within a law firm Strong working knowledge of SRA regulatory requirements, AML regulations, and legal compliance frameworks Good understanding of legal practice areas such as conveyancing, litigation, or private client (desirable) Excellent attention to detail and organisational skills Strong communication skills with the ability to engage effectively with fee earners and senior stakeholders Competent IT skills, including familiarity with case management systems A proactive and solutions-focused approach, with the ability to work independently Key Competencies Strong analytical and problem-solving skills Ability to assess and manage risk effectively Confident communicator with the ability to influence and advise High level of professionalism, integrity, and discretion Commercial awareness and understanding of law firm operations Benefits Competitive salary (dependent on experience) Generous annual leave entitlement plus bank holidays Additional leave over the Christmas period Private healthcare (where applicable) Ongoing training and professional development opportunities Supportive and collaborative working environment If this is of interest, please get in touch with Rory Brand at Simpson Judge today for a highly confidential chat.
Practice Manager - St. James's Place Partner Practice Location: North London (Beautiful, Modern Offices) Salary: £40,000 - £50,000 + Benefits (DOE) Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £40,000 - £50,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Mar 17, 2026
Full time
Practice Manager - St. James's Place Partner Practice Location: North London (Beautiful, Modern Offices) Salary: £40,000 - £50,000 + Benefits (DOE) Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £40,000 - £50,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Reporting to: Finance Director Start Date: Immediate Working Hours: Mon Fri, 9am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based SCOPE The Financial Controller is a senior-level responsible for overseeing financial operations, ensuring the accuracy and integrity of financial reporting, compliance with financial regulations, and the overall financial health of the company. The Financial Controller acts as a bridge between the finance department and executive management, providing insights and guidance on financial matters to support strategic decision-making. KEY RESPONSIBILITIES Financial Reporting To ensure the timely and accurate preparation of financial statements. This includes managing the month-end and year-end closing processes, consolidating financial data, balance sheet reconciliation and ensuring compliance with accounting standards and regulations. The Financial Controller will also prepare reports for internal stakeholders and external entities, such as auditors and regulatory bodies. Budgeting and Forecasting The Financial Controller plays a pivotal role in the budgeting and forecasting processes, working closely with department heads and the commercial team to develop budgets that align with the organisation s strategic goals. The Financial Controller will also monitor performance, analyses variances, and provides forecasts to anticipate future financial trends and challenges. Internal Controls and Compliance Ensuring robust internal controls, design and implement control systems to safeguard the organisation s assets, prevent fraud, and ensure compliance with financial regulations such as GAAP or IFRS, undertake regular review of the process with the FD and provide guidance to the board on proposed changes. Cash Flow Management Monitor cash flow, manage working capital requirements, and ensure that the company has sufficient liquidity to meet its obligations. Develop, alongside the commercial team, strategies to optimise cash flow and reduce financial risks. ESSENTIAL SKILLS Analytical Skills Interpret complex financial data and provide actionable insights, identify trends, assess financial performance, and make recommendations to improve efficiency and profitability. Prepare accurate and timely financial reports including balance sheets, income statements, and cash flow statements. Analyse financial data to identify trends, variances, and areas for improvement, providing insights that support strategic decision making. Leadership and Communication Act as the deputy to the FD, providing direct advice and guidance to the Directors/Managers and to the Board as required by the FD or other leadership, and as required external parties such as funders, investors, regulatory bodies and external auditors. Communicate financial performance, risks, and opportunities clearly and effectively, ensuring that stakeholders are informed and engaged. To mentor and develop team members, fostering a culture of continuous improvement and professional growth, ensuring that the team is equipped with the necessary skills and knowledge to perform effectively. Technical Proficiency A deep understanding of accounting principles, financial software, and regulatory requirements, be proficient in using financial management systems and tools to streamline processes and enhance reporting accuracy. Strategic Thinking Aligning financial management with the organisation s long-term objectives, evaluating financial risks and opportunities, supporting strategic initiatives, and contributing to the development of business strategies. Budgeting and Forecasting Ability to create detailed budgets and forecasts that can be cascaded through teams, working closely with commercial and operational teams to ensure that budgets meet the overall objectives of the business. Regularly review forecasts taking account of market and operational risks and advise senior management accordingly QUALIFICATIONS . A bachelor s or master s degree in finance, accounting. As a minimum we require one of the following accreditations (Fully Qualified or Part Qualified) Chartered Accountant (CA): Recognised by the Institute of Chartered Accountants in England and Wales (ICAEW) Chartered Management Accountant (CMA): Offered by the Chartered Institute of Management Accountants (CIMA) Association of Chartered Certified Accountants (ACCA) TECHNICAL SKILLS Key technical skills include: Financial Reporting: Proficiency in preparing and analysing financial statements, including balance sheets, income statements, and cash flow statements. Ability to explain and illustrate complex information in a manner that is clearly understood. Budgeting and Forecasting: Ability to develop, manage, and analyse budgets and financial forecasts to guide strategic decision making. Accounting Software: Expertise in using accounting software preferably construction focused such as 4PS/Business Central or Coins or as a minimum platform such as SAP, Oracle, MS Dynamics, or Sage for financial management and reporting. Data Analysis: Strong analytical skills to interpret financial data, identify trends, and provide actionable insights. Project Accounting: Proficiency in Job Costing ability to prepare reliable cost to complete data and align with income. Regulatory Knowledge A comprehensive understanding of financial regulations and compliance This includes but is not limited to: UK GAAP and IFRS: Knowledge of UK Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS) is essential for accurate financial reporting. Tax Regulations: Familiarity with UK tax laws and regulations to ensure compliance and optimize tax strategies. Audit Processes: Understanding of internal and external audit processes to ensure financial accuracy and integrity. Soft Skills Leadership and Management: Ability to lead and manage finance teams, providing guidance and support to achieve organizational goals. Communication: Strong verbal and written communication skills to convey financial information clearly to non-financial stakeholders. Problem-Solving: Aptitude for identifying financial issues and developing effective solutions to address them. Diligence: Meticulous attention to detail to ensure accuracy in financial reporting and compliance. EXPERIENCE Industry Experience: A minimum of 5 years experience in a contractor or engineering consultant, and full understanding of operational requirement in the construction industry including the specific risks which are present in the transaction cycle. People Responsibility: A history of managing and developing high performing teams fostering a collaborative and high-performance work environment,
Mar 17, 2026
Full time
Reporting to: Finance Director Start Date: Immediate Working Hours: Mon Fri, 9am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based SCOPE The Financial Controller is a senior-level responsible for overseeing financial operations, ensuring the accuracy and integrity of financial reporting, compliance with financial regulations, and the overall financial health of the company. The Financial Controller acts as a bridge between the finance department and executive management, providing insights and guidance on financial matters to support strategic decision-making. KEY RESPONSIBILITIES Financial Reporting To ensure the timely and accurate preparation of financial statements. This includes managing the month-end and year-end closing processes, consolidating financial data, balance sheet reconciliation and ensuring compliance with accounting standards and regulations. The Financial Controller will also prepare reports for internal stakeholders and external entities, such as auditors and regulatory bodies. Budgeting and Forecasting The Financial Controller plays a pivotal role in the budgeting and forecasting processes, working closely with department heads and the commercial team to develop budgets that align with the organisation s strategic goals. The Financial Controller will also monitor performance, analyses variances, and provides forecasts to anticipate future financial trends and challenges. Internal Controls and Compliance Ensuring robust internal controls, design and implement control systems to safeguard the organisation s assets, prevent fraud, and ensure compliance with financial regulations such as GAAP or IFRS, undertake regular review of the process with the FD and provide guidance to the board on proposed changes. Cash Flow Management Monitor cash flow, manage working capital requirements, and ensure that the company has sufficient liquidity to meet its obligations. Develop, alongside the commercial team, strategies to optimise cash flow and reduce financial risks. ESSENTIAL SKILLS Analytical Skills Interpret complex financial data and provide actionable insights, identify trends, assess financial performance, and make recommendations to improve efficiency and profitability. Prepare accurate and timely financial reports including balance sheets, income statements, and cash flow statements. Analyse financial data to identify trends, variances, and areas for improvement, providing insights that support strategic decision making. Leadership and Communication Act as the deputy to the FD, providing direct advice and guidance to the Directors/Managers and to the Board as required by the FD or other leadership, and as required external parties such as funders, investors, regulatory bodies and external auditors. Communicate financial performance, risks, and opportunities clearly and effectively, ensuring that stakeholders are informed and engaged. To mentor and develop team members, fostering a culture of continuous improvement and professional growth, ensuring that the team is equipped with the necessary skills and knowledge to perform effectively. Technical Proficiency A deep understanding of accounting principles, financial software, and regulatory requirements, be proficient in using financial management systems and tools to streamline processes and enhance reporting accuracy. Strategic Thinking Aligning financial management with the organisation s long-term objectives, evaluating financial risks and opportunities, supporting strategic initiatives, and contributing to the development of business strategies. Budgeting and Forecasting Ability to create detailed budgets and forecasts that can be cascaded through teams, working closely with commercial and operational teams to ensure that budgets meet the overall objectives of the business. Regularly review forecasts taking account of market and operational risks and advise senior management accordingly QUALIFICATIONS . A bachelor s or master s degree in finance, accounting. As a minimum we require one of the following accreditations (Fully Qualified or Part Qualified) Chartered Accountant (CA): Recognised by the Institute of Chartered Accountants in England and Wales (ICAEW) Chartered Management Accountant (CMA): Offered by the Chartered Institute of Management Accountants (CIMA) Association of Chartered Certified Accountants (ACCA) TECHNICAL SKILLS Key technical skills include: Financial Reporting: Proficiency in preparing and analysing financial statements, including balance sheets, income statements, and cash flow statements. Ability to explain and illustrate complex information in a manner that is clearly understood. Budgeting and Forecasting: Ability to develop, manage, and analyse budgets and financial forecasts to guide strategic decision making. Accounting Software: Expertise in using accounting software preferably construction focused such as 4PS/Business Central or Coins or as a minimum platform such as SAP, Oracle, MS Dynamics, or Sage for financial management and reporting. Data Analysis: Strong analytical skills to interpret financial data, identify trends, and provide actionable insights. Project Accounting: Proficiency in Job Costing ability to prepare reliable cost to complete data and align with income. Regulatory Knowledge A comprehensive understanding of financial regulations and compliance This includes but is not limited to: UK GAAP and IFRS: Knowledge of UK Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS) is essential for accurate financial reporting. Tax Regulations: Familiarity with UK tax laws and regulations to ensure compliance and optimize tax strategies. Audit Processes: Understanding of internal and external audit processes to ensure financial accuracy and integrity. Soft Skills Leadership and Management: Ability to lead and manage finance teams, providing guidance and support to achieve organizational goals. Communication: Strong verbal and written communication skills to convey financial information clearly to non-financial stakeholders. Problem-Solving: Aptitude for identifying financial issues and developing effective solutions to address them. Diligence: Meticulous attention to detail to ensure accuracy in financial reporting and compliance. EXPERIENCE Industry Experience: A minimum of 5 years experience in a contractor or engineering consultant, and full understanding of operational requirement in the construction industry including the specific risks which are present in the transaction cycle. People Responsibility: A history of managing and developing high performing teams fostering a collaborative and high-performance work environment,
Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £38,000 - £42,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Mar 17, 2026
Full time
Hours: Flexible Working About the Practice A well-established and highly regarded St. James's Place Partner Practice in North London is seeking a forward-thinking and experienced Practice Manager to take ownership of the day-to-day running of the business. We have worked closely with this Practice over the years and have seen first-hand its steady, organic growth. As part of their exciting expansion plans, they have recently incorporated a retiring Adviser's client bank from within the SJP community and intend to welcome four additional team members before the end of Q2 next year . To support this continued evolution, they are now looking to appoint a capable and inspiring Practice Manager. The Practice delivers tailored financial planning and wealth management solutions to private clients, with a strong reputation for exceptional service and long-standing relationships. Operating from stunning, contemporary offices, this is a fantastic opportunity for an organised professional who thrives in a growing, quality-driven environment. The Role As Practice Manager, you will be at the heart of the business, ensuring seamless operational performance and providing leadership across the Administration and Paraplanning functions. You will work closely with the Partner and the Senior Management Team, contributing to both strategic and operational initiatives. This position is designed with future progression in mind - the successful candidate can expect to evolve into an Operations Manager role as the Practice continues to expand. Key Responsibilities Take ownership of the Practice's daily operations, continually refining processes to promote efficiency and outstanding client care. Lead, mentor, and guide the Administration and Paraplanning teams with regular team engagement, coaching, and structured performance management. Oversee and embed compliance standards in line with SJP and FCA guidelines, ensuring the Practice remains audit-ready at all times. Coordinate client servicing activity, including review meeting preparation, diary management, pipeline oversight, and workflow monitoring. Work closely with the Partner on operational planning, management reporting, and identifying opportunities to enhance systems and procedures. Maintain structured and accurate client and business records through the Practice's CRM and internal systems. Serve as a central point of escalation for operational matters, liaising with clients, the SJP Head Office, and internal stakeholders as needed. About You You'll bring demonstrable experience in a Practice Management, Operations Lead, or Senior Support role within an SJP Partner Practice or reputable wealth management firm. A natural organiser with strong people-management skills, able to juggle competing demands while keeping the team motivated and aligned. Comprehensive understanding of financial planning processes, client lifecycle management, and regulatory responsibilities. Meticulous, proactive, and solutions-oriented, with a commitment to maintaining high standards across the business. An engaging communicator who builds rapport easily and represents the Practice with professionalism. Confident working with Microsoft Office and familiar with CRM systems; experience with Salesforce or Intelliflo is a bonus. What's on Offer Salary of £38,000 - £42,000 , depending on experience. The chance to join a respected and well-run SJP Partner Practice with a welcoming and supportive culture. Long-term career development, including a clear path toward an Operations Manager position. A beautiful office environment in North West London, offering a collaborative, ambitious, and people-focused atmosphere. Please contact Sam at Financial Divisions for more information for this role, thank you.
Electrician / Electrical Engineer Location: Yorkshire & North East (mobile role)Contract Type: Full-time, PermanentSalary: Competitive + Flexible Benefits + Company Vehicle Freedom Network Services has an exciting opportunity for an Electrical Engineer to support our contracts across Yorkshire and the North East. This role is ideal for a motivated engineer looking to expand their skills, gain wider training, and build a long-term career path within our electrical service operations.You will work mobile throughout the region, applying your technical skills to complete installation, maintenance and repair works daily. Some of the key deliverables in this role will include: Complete fault finding and repairs on a range of electrical systems. Install small power, lighting and electrical heating systems. Carry out servicing, fault diagnosis and repairs to current standards. Submit accurate and concise reports of all work completed. What We're Looking For: Experience as an electrical maintenance or service engineer within commercial or industrial environments. Experience carrying out routine electrical repairs and maintenance. Formal electrical apprenticeship (preferred). Level 2 & Level 3 Electrical Installation qualifications and AM2 (or equivalent). 18th Edition qualification (preferred). Experience with RAMS and associated work permits. Strong M&E fault-finding ability. Clean Full UK Driving Licence. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 17, 2026
Full time
Electrician / Electrical Engineer Location: Yorkshire & North East (mobile role)Contract Type: Full-time, PermanentSalary: Competitive + Flexible Benefits + Company Vehicle Freedom Network Services has an exciting opportunity for an Electrical Engineer to support our contracts across Yorkshire and the North East. This role is ideal for a motivated engineer looking to expand their skills, gain wider training, and build a long-term career path within our electrical service operations.You will work mobile throughout the region, applying your technical skills to complete installation, maintenance and repair works daily. Some of the key deliverables in this role will include: Complete fault finding and repairs on a range of electrical systems. Install small power, lighting and electrical heating systems. Carry out servicing, fault diagnosis and repairs to current standards. Submit accurate and concise reports of all work completed. What We're Looking For: Experience as an electrical maintenance or service engineer within commercial or industrial environments. Experience carrying out routine electrical repairs and maintenance. Formal electrical apprenticeship (preferred). Level 2 & Level 3 Electrical Installation qualifications and AM2 (or equivalent). 18th Edition qualification (preferred). Experience with RAMS and associated work permits. Strong M&E fault-finding ability. Clean Full UK Driving Licence. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Get Staffed Online Recruitment Limited
Liverpool, Merseyside
Our client operates the city's waterfront event campus the interconnected M&S Bank Arena and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity they have three beehives on their campus grounds. Carbon Neutral Campus Accessibility Strategy AccessAble Guide About the Role Are you interested in working in a unique, fun and exciting industry? Our client has an exciting opportunity for an experienced and skilled FM Professional to join their team as Assistant Head of FM. The successful candidate will be assisting the Head of Facilities Management with delivery of the FM and Venue Logistics function across the campus, therefore electrical skills and knowledge in this exciting sector are paramount to being successful in this role. In addition, the successful candidate will hold a minimum Level 3 Certificate in an Electrical or Mechanical Engineering discipline. Experience in the events industry is advantageous. Main duties of this role include: Supporting the Head of FM with contribution to the review of the strategies in response to changing business needs to deliver the FM and Energy strategy. Managing the FM function across our client ensuring that the building and its systems are maintained to the agreed standard and that all assets are maintained as per compliance and any relevant legislations. Managing the FME and VL teams to ensure that all processes are constantly reviewed and updated to ensure that the upkeep and maintenance of the campus are aligned with the events in tenancy. Deputizing for the FM Buildings and Contracts Manager and the Cleaning and Waste Manager when required. Reviewing of all emergency and standard operating procedures relating to FM to ensure that these are always relevant and proportionate to our client s operations. Our client highly values the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they are looking for someone who has: Proven experience of, facilities management, project management, man management including contractors and budget management. Demonstrable strengths and experience in compliance and health and safety at a management level. Confident communicator, able to influence internal / external stakeholder management. Excellent organisational skills and ability to prioritise high volumes of work. Shows high levels of emotional intelligence and resilience. In addition, the candidate will need to be enthusiastic, like minded and complement our client s experienced and talented team. If you have drive, passion, ambition and wish to play a part in their continuing success story this could be just the job for you. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: 20 March 2026 Interview Date: Week Commencing TBC Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Mar 17, 2026
Full time
Our client operates the city's waterfront event campus the interconnected M&S Bank Arena and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity they have three beehives on their campus grounds. Carbon Neutral Campus Accessibility Strategy AccessAble Guide About the Role Are you interested in working in a unique, fun and exciting industry? Our client has an exciting opportunity for an experienced and skilled FM Professional to join their team as Assistant Head of FM. The successful candidate will be assisting the Head of Facilities Management with delivery of the FM and Venue Logistics function across the campus, therefore electrical skills and knowledge in this exciting sector are paramount to being successful in this role. In addition, the successful candidate will hold a minimum Level 3 Certificate in an Electrical or Mechanical Engineering discipline. Experience in the events industry is advantageous. Main duties of this role include: Supporting the Head of FM with contribution to the review of the strategies in response to changing business needs to deliver the FM and Energy strategy. Managing the FM function across our client ensuring that the building and its systems are maintained to the agreed standard and that all assets are maintained as per compliance and any relevant legislations. Managing the FME and VL teams to ensure that all processes are constantly reviewed and updated to ensure that the upkeep and maintenance of the campus are aligned with the events in tenancy. Deputizing for the FM Buildings and Contracts Manager and the Cleaning and Waste Manager when required. Reviewing of all emergency and standard operating procedures relating to FM to ensure that these are always relevant and proportionate to our client s operations. Our client highly values the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they are looking for someone who has: Proven experience of, facilities management, project management, man management including contractors and budget management. Demonstrable strengths and experience in compliance and health and safety at a management level. Confident communicator, able to influence internal / external stakeholder management. Excellent organisational skills and ability to prioritise high volumes of work. Shows high levels of emotional intelligence and resilience. In addition, the candidate will need to be enthusiastic, like minded and complement our client s experienced and talented team. If you have drive, passion, ambition and wish to play a part in their continuing success story this could be just the job for you. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: 20 March 2026 Interview Date: Week Commencing TBC Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
M&E Operational Planner Location: LeatherheadHours: 37.5 hours a week / Monday-FridaySalary: £30,751.00 + benefits including free parking The Role We are looking for an organised and forward-thinking M&E Operational Planner to join our clients expanding team at their Head Office in Leatherhead.You will play a key role in coordinating and scheduling daily work for engineers, ensuring service level agreements (SLAs) are met and resources are used effectively. This role is essential in balancing demand, managing operational pressures and supporting overall service performance. Key Responsibilities Planning & Scheduling Allocate and schedule daily work orders based on priority and availability Balance engineer workloads (12+ jobs per day per engineer) Review completed jobs and arrange return visits where needed Proactively manage risks to SLAs Resource Coordination Monitor engineer availability and identify capacity gaps Escalate concerns to Field Operations Managers (FOMs) Adjust schedules in response to operational needs Communication & Stakeholder Liaison Liaise with engineers, FOMs and internal teams Resolve scheduling conflicts and competing priorities Communicate appointment changes or delays to tenants professionally Performance & Systems Track engineer progress throughout the day Maintain accurate records in Business Central (BC) Identify opportunities to improve planning processes For this role you will need: Experience planning workloads in high-volume operational environments Ability to manage competing priorities under pressure Strong organisational and problem-solving skills Excellent communication skills Experience using CRM or workforce management systems High attention to detail GCSEs (or equivalent) in English and Maths Planning or operations qualification First Aid, Fire Warden or Display Screen training Experience in process improvement or trend analysis What Success Looks Like SLAs are protected through proactive planning Operational risks are identified early and managed effectively Engineers and managers trust your judgement Planning processes continuously improve Refer a friend and earn a retail voucher worth up to £500!Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15401
Mar 17, 2026
Full time
M&E Operational Planner Location: LeatherheadHours: 37.5 hours a week / Monday-FridaySalary: £30,751.00 + benefits including free parking The Role We are looking for an organised and forward-thinking M&E Operational Planner to join our clients expanding team at their Head Office in Leatherhead.You will play a key role in coordinating and scheduling daily work for engineers, ensuring service level agreements (SLAs) are met and resources are used effectively. This role is essential in balancing demand, managing operational pressures and supporting overall service performance. Key Responsibilities Planning & Scheduling Allocate and schedule daily work orders based on priority and availability Balance engineer workloads (12+ jobs per day per engineer) Review completed jobs and arrange return visits where needed Proactively manage risks to SLAs Resource Coordination Monitor engineer availability and identify capacity gaps Escalate concerns to Field Operations Managers (FOMs) Adjust schedules in response to operational needs Communication & Stakeholder Liaison Liaise with engineers, FOMs and internal teams Resolve scheduling conflicts and competing priorities Communicate appointment changes or delays to tenants professionally Performance & Systems Track engineer progress throughout the day Maintain accurate records in Business Central (BC) Identify opportunities to improve planning processes For this role you will need: Experience planning workloads in high-volume operational environments Ability to manage competing priorities under pressure Strong organisational and problem-solving skills Excellent communication skills Experience using CRM or workforce management systems High attention to detail GCSEs (or equivalent) in English and Maths Planning or operations qualification First Aid, Fire Warden or Display Screen training Experience in process improvement or trend analysis What Success Looks Like SLAs are protected through proactive planning Operational risks are identified early and managed effectively Engineers and managers trust your judgement Planning processes continuously improve Refer a friend and earn a retail voucher worth up to £500!Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15401
Job Overview We are seeking an experienced and motivated Bike Hire Manager / Head Mechanic to lead our bike maintenance and hire operations. This role involves overseeing the daily running of the bike hire service, ensuring all bikes are maintained to the highest standards, and providing exceptional customer service. The successful candidate will possess strong mechanical knowledge and leadership skills, with a passion for cycling and outdoor activities. Contract: Permanent Hours: 40 hours per week (5 days including regular weekend shifts in the season) Location: Trossachs Pier at Loch Katrine, 8 miles north of Callander Note: Own transport essential. This is a fantastic opportunity for someone who loves cycling and the outdoors. The ideal candidate will have extensive cycle industry experience, excellent mechanical skills, and strong knowledge of bicycle maintenance. Relevant mechanic qualifications would be an advantage. You will be responsible for leading the bike hire operation and ensuring our customers enjoy a first-class experience when visiting Loch Katrine. Key Responsibilities Leading and managing the bike hire sales team Delivering excellent customer service Managing staff rotas, group bookings, and travel trade bookings Maintaining the hire fleet to the highest standard Managing bike hire and maintenance software systems Responding to customer breakdowns/rescues when required Ensuring smooth day-to-day operation of the bike hire service You will work on a wide range of bikes including hybrid bikes, mountain bikes, electric bikes, and tandems. We are looking for someone who is: An excellent and experienced cycle mechanic Friendly, approachable, and enthusiastic Highly organised with strong IT skills and attention to detail A confident problem solver Passionate about cycling and the outdoors How to Apply Please contact Jason or David at Katrine Wheelz to discuss your application. Email: Website: Job Types: Full-time, Permanent Pay: £30,000.00 per year Benefits: On-site parking Work Location: In person
Mar 17, 2026
Full time
Job Overview We are seeking an experienced and motivated Bike Hire Manager / Head Mechanic to lead our bike maintenance and hire operations. This role involves overseeing the daily running of the bike hire service, ensuring all bikes are maintained to the highest standards, and providing exceptional customer service. The successful candidate will possess strong mechanical knowledge and leadership skills, with a passion for cycling and outdoor activities. Contract: Permanent Hours: 40 hours per week (5 days including regular weekend shifts in the season) Location: Trossachs Pier at Loch Katrine, 8 miles north of Callander Note: Own transport essential. This is a fantastic opportunity for someone who loves cycling and the outdoors. The ideal candidate will have extensive cycle industry experience, excellent mechanical skills, and strong knowledge of bicycle maintenance. Relevant mechanic qualifications would be an advantage. You will be responsible for leading the bike hire operation and ensuring our customers enjoy a first-class experience when visiting Loch Katrine. Key Responsibilities Leading and managing the bike hire sales team Delivering excellent customer service Managing staff rotas, group bookings, and travel trade bookings Maintaining the hire fleet to the highest standard Managing bike hire and maintenance software systems Responding to customer breakdowns/rescues when required Ensuring smooth day-to-day operation of the bike hire service You will work on a wide range of bikes including hybrid bikes, mountain bikes, electric bikes, and tandems. We are looking for someone who is: An excellent and experienced cycle mechanic Friendly, approachable, and enthusiastic Highly organised with strong IT skills and attention to detail A confident problem solver Passionate about cycling and the outdoors How to Apply Please contact Jason or David at Katrine Wheelz to discuss your application. Email: Website: Job Types: Full-time, Permanent Pay: £30,000.00 per year Benefits: On-site parking Work Location: In person
Azure Engineer - Privileged Identity Management - Intune - Banking Excellent opportunity opens for an Azure Engineer to join a growing International Bank. You will be responsible for supporting, changing/enhancing and maintaining the cloud infrastructure using Azure services. The successful candidate will have proven experience with Azure PIM or RBAC , good Azure Virtual Desktop experience and Intune skills on modern endpoint management. Key Responsibilities: Design, deploy, and maintain cloud infrastructure using Azure services Collaborate with the IT team to develop and implement cloud migration strategies Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs Monitor and optimize cloud infrastructure performance and costs Supporting IT Application and Change and Delivery Teams on a pipeline of IT Operations maintenance and enhancement activities Troubleshoot and resolve any issues related to Azure services Supporting IT Infrastructure Changes by providing technical expertise at CAB meetings and where required, the technical resources to implement changes Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA Monitor the performance of systems and troubleshoot any issues that arise Collaborate with other IT teams to ensure the security and integrity of our systems Keep up to date with the latest technology trends and make recommendations for improvement Maintain documentation and standards for IT infrastructure operations Provide technical expertise and support to other IT teams and business units Participate in disaster recovery planning and testing and implement security measures to protect against cyber threats and ensure compliance with regulatory requirements Communicate effectively with various stakeholders, including senior management, to present technical solutions and plans Working with Head of IT Operations, Chief Technology Officer and 3rd party specialists on the design of new IT platforms Promote and leverage the bank's Technology platforms to improve Technology services that are delivered to users and customers Work with projects and changes to utilise existing platforms to deliver enhancements and new services that align with the bank's strategy Support, development and enhancement of cloud services (IAAS, PAAS and SAAS) Key Skills: Ability to work in a small team and specializing Analytical thinker as well as strong Planning, Problem Solving and organization skills Effective communicator Experience managing and delivering IT platforms Proactive can do' approach and lateral thinker Experience with Office 365 administration, including Microsoft teams. SQL Server management Experience of ITSM systems (Sunrise would be beneficial) Expert technical experience of a Server, VMWare, SAN General Network administration and troubleshooting (Firewalls, VLANs, subnetting, VPNs, DNS, DHCP, Wi-Fi, etc). 3 years+ experience specializing supporting and administering Microsoft Servers (2012 - 2019), Active Directory, Group Policy, Desktops (Windows 11) and Applications (M365). Experience with Office 365 administration, including Microsoft teams. Experience of vulnerability, endpoint management and security patching tools (Tenable, NinjaOne) Experience of software management automation tools (Nerdio, SCCM, Intune, Chocolatey) Experience of PAAS IT Monitoring Tools (AppDynamics, Dynatrace, Datadog) Ability to create and maintain technical documentation Experience supporting Microsoft AVD Interested? Please Apply! Senior IT Engineer Azure Cloud Infrastructure
Mar 17, 2026
Full time
Azure Engineer - Privileged Identity Management - Intune - Banking Excellent opportunity opens for an Azure Engineer to join a growing International Bank. You will be responsible for supporting, changing/enhancing and maintaining the cloud infrastructure using Azure services. The successful candidate will have proven experience with Azure PIM or RBAC , good Azure Virtual Desktop experience and Intune skills on modern endpoint management. Key Responsibilities: Design, deploy, and maintain cloud infrastructure using Azure services Collaborate with the IT team to develop and implement cloud migration strategies Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs Monitor and optimize cloud infrastructure performance and costs Supporting IT Application and Change and Delivery Teams on a pipeline of IT Operations maintenance and enhancement activities Troubleshoot and resolve any issues related to Azure services Supporting IT Infrastructure Changes by providing technical expertise at CAB meetings and where required, the technical resources to implement changes Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA Monitor the performance of systems and troubleshoot any issues that arise Collaborate with other IT teams to ensure the security and integrity of our systems Keep up to date with the latest technology trends and make recommendations for improvement Maintain documentation and standards for IT infrastructure operations Provide technical expertise and support to other IT teams and business units Participate in disaster recovery planning and testing and implement security measures to protect against cyber threats and ensure compliance with regulatory requirements Communicate effectively with various stakeholders, including senior management, to present technical solutions and plans Working with Head of IT Operations, Chief Technology Officer and 3rd party specialists on the design of new IT platforms Promote and leverage the bank's Technology platforms to improve Technology services that are delivered to users and customers Work with projects and changes to utilise existing platforms to deliver enhancements and new services that align with the bank's strategy Support, development and enhancement of cloud services (IAAS, PAAS and SAAS) Key Skills: Ability to work in a small team and specializing Analytical thinker as well as strong Planning, Problem Solving and organization skills Effective communicator Experience managing and delivering IT platforms Proactive can do' approach and lateral thinker Experience with Office 365 administration, including Microsoft teams. SQL Server management Experience of ITSM systems (Sunrise would be beneficial) Expert technical experience of a Server, VMWare, SAN General Network administration and troubleshooting (Firewalls, VLANs, subnetting, VPNs, DNS, DHCP, Wi-Fi, etc). 3 years+ experience specializing supporting and administering Microsoft Servers (2012 - 2019), Active Directory, Group Policy, Desktops (Windows 11) and Applications (M365). Experience with Office 365 administration, including Microsoft teams. Experience of vulnerability, endpoint management and security patching tools (Tenable, NinjaOne) Experience of software management automation tools (Nerdio, SCCM, Intune, Chocolatey) Experience of PAAS IT Monitoring Tools (AppDynamics, Dynatrace, Datadog) Ability to create and maintain technical documentation Experience supporting Microsoft AVD Interested? Please Apply! Senior IT Engineer Azure Cloud Infrastructure
Interim Health and Safety Lead Westminster Contract £550 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced Interim Health and Safety Lead Contract: 3 6 months Location: Hybrid (2 days in the London office, 3 days remote) Reporting to: Head of Corporate Health & Safety MOST IMPORTANT BIT: CV NEEDS TO EVIDENCE WORKING IN A LOCAL AUTHORITY AND SOME EXPEREINCE WITH STRATEGIC HEALTH AND SAFETY - SETTING UP SYSTEMS AND AUDITING CURRENT SYSTEMS AND MAKING RECOMMENDATIONS AND CHANGES- ITS COPORATE PROPERTY. Top 5 Most Important Criteria (Updated) 1. Senior Health & Safety Leadership in Large, Complex Organisations Including Local Authority Experience Proven experience operating at a senior level within complex environments, with specific local government or wider public-sector experience to understand governance, political context, and service-delivery structures. 2. ISO 45001 System Design and Implementation Expertise Strong background designing, reviewing or implementing ISO 45001-aligned Health & Safety management systems, with the ability to create proportionate, practical frameworks suited to a council setting. 3. Ability to Deliver Rapidly in Short, High-Impact Interim Assignments Clear evidence of quickly assessing maturity, identifying gaps and producing policies, standards, risk assessment templates and assurance frameworks at pace. 4. Strong Engagement, Communication and Stakeholder Management Skills Ability to reset and strengthen the Health & Safety engagement approach across Directorates, communicate clearly and consistently, and influence senior leaders without formal authority. 5. Strategic, Pragmatic and Documentation-Focused Approach with Excellent Handover Skills A structured thinker who can produce a maturity baseline, priority roadmap, refreshed standards and a comprehensive handover for incoming permanent staff. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk 1. Health & Safety Standards & Systems • Review and update existing Health & Safety policies, procedures and management systems • Identify key risks, gaps and areas of duplication • Define a proportionate ISO 45001-aligned framework suited to WCC • Refresh or produce priority corporate standards and model risk assessments • Design a pragmatic audit and assurance framework (design only, no rollout) 2. Engagement, Communications & Culture • Review and reset the Health & Safety engagement and communications approach • Develop a simple, deliverable engagement strategy tailored to Directorates • Increase visibility of Health & Safety through clearer and more consistent messaging • Support managers to embed Health & Safety into day-to-day operations • Design leading and lagging indicators for performance and engagement 3. Training & Capability (Design Phase) • Conduct a high-level training needs analysis • Create a Health & Safety training and competency matrix • Identify priority gaps and quick wins • Produce a clear roadmap for training and capability development 4. Leadership & Handover • Act as a senior advisor to Directors and senior managers • Provide concise and accurate reporting to governance and leadership forums • Coach and support existing Health & Safety team members • Produce a comprehensive handover including: Baseline and maturity assessment Work completed Key risks and dependencies Clear next steps and recommendations Out of Scope • Delivery of full ISO 45001 accreditation • Long-term cultural change initiatives • Full delivery of training programmes This assignment is focused on structure, momentum and organisational readiness. Personal Attributes • Strategic thinker with a highly pragmatic, delivery-focused approach • Excellent written and verbal communication skills • Strong stakeholder management and facilitation skills • Ability to prioritise effectively within a short, high-impact assignment • Methodical approach to documentation and handover By the end of the contract, Westminster City Council will have: • A clear baseline of Health & Safety maturity and priority risks • Defined and documented standards aligned to an ISO 45001-style framework • An engagement and training approach ready for implementation • Increased organisational confidence in Health & Safety leadership • A structured, practical handover for incoming permanent staff PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Mar 17, 2026
Contractor
Interim Health and Safety Lead Westminster Contract £550 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced Interim Health and Safety Lead Contract: 3 6 months Location: Hybrid (2 days in the London office, 3 days remote) Reporting to: Head of Corporate Health & Safety MOST IMPORTANT BIT: CV NEEDS TO EVIDENCE WORKING IN A LOCAL AUTHORITY AND SOME EXPEREINCE WITH STRATEGIC HEALTH AND SAFETY - SETTING UP SYSTEMS AND AUDITING CURRENT SYSTEMS AND MAKING RECOMMENDATIONS AND CHANGES- ITS COPORATE PROPERTY. Top 5 Most Important Criteria (Updated) 1. Senior Health & Safety Leadership in Large, Complex Organisations Including Local Authority Experience Proven experience operating at a senior level within complex environments, with specific local government or wider public-sector experience to understand governance, political context, and service-delivery structures. 2. ISO 45001 System Design and Implementation Expertise Strong background designing, reviewing or implementing ISO 45001-aligned Health & Safety management systems, with the ability to create proportionate, practical frameworks suited to a council setting. 3. Ability to Deliver Rapidly in Short, High-Impact Interim Assignments Clear evidence of quickly assessing maturity, identifying gaps and producing policies, standards, risk assessment templates and assurance frameworks at pace. 4. Strong Engagement, Communication and Stakeholder Management Skills Ability to reset and strengthen the Health & Safety engagement approach across Directorates, communicate clearly and consistently, and influence senior leaders without formal authority. 5. Strategic, Pragmatic and Documentation-Focused Approach with Excellent Handover Skills A structured thinker who can produce a maturity baseline, priority roadmap, refreshed standards and a comprehensive handover for incoming permanent staff. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk 1. Health & Safety Standards & Systems • Review and update existing Health & Safety policies, procedures and management systems • Identify key risks, gaps and areas of duplication • Define a proportionate ISO 45001-aligned framework suited to WCC • Refresh or produce priority corporate standards and model risk assessments • Design a pragmatic audit and assurance framework (design only, no rollout) 2. Engagement, Communications & Culture • Review and reset the Health & Safety engagement and communications approach • Develop a simple, deliverable engagement strategy tailored to Directorates • Increase visibility of Health & Safety through clearer and more consistent messaging • Support managers to embed Health & Safety into day-to-day operations • Design leading and lagging indicators for performance and engagement 3. Training & Capability (Design Phase) • Conduct a high-level training needs analysis • Create a Health & Safety training and competency matrix • Identify priority gaps and quick wins • Produce a clear roadmap for training and capability development 4. Leadership & Handover • Act as a senior advisor to Directors and senior managers • Provide concise and accurate reporting to governance and leadership forums • Coach and support existing Health & Safety team members • Produce a comprehensive handover including: Baseline and maturity assessment Work completed Key risks and dependencies Clear next steps and recommendations Out of Scope • Delivery of full ISO 45001 accreditation • Long-term cultural change initiatives • Full delivery of training programmes This assignment is focused on structure, momentum and organisational readiness. Personal Attributes • Strategic thinker with a highly pragmatic, delivery-focused approach • Excellent written and verbal communication skills • Strong stakeholder management and facilitation skills • Ability to prioritise effectively within a short, high-impact assignment • Methodical approach to documentation and handover By the end of the contract, Westminster City Council will have: • A clear baseline of Health & Safety maturity and priority risks • Defined and documented standards aligned to an ISO 45001-style framework • An engagement and training approach ready for implementation • Increased organisational confidence in Health & Safety leadership • A structured, practical handover for incoming permanent staff PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
My client, a leading provider of and multi-let industrial estates, is seeking to appoint a Regional Operations Manager (ROM) to oversee operational excellence and facilities management across a designated UK region. This role will have responsibility for the Midlands region , requiring regular travel to sites and periodic visits to Head Office in London. Reporting directly to the Head of Operations, the Regional Operations Manager will act as the regional lead for all building maintenance, compliance, and operational performance, while providing expert FM guidance to Business Centre Managers (BCMs) and Regional General Managers (RGMs). This is an excellent opportunity for an experienced facilities professional who thrives in a fast-paced, customer-focused environment and is confident managing contractors, budgets, and compliance across a diverse property portfolio. For further details, please apply using the link The Role The Regional Operations Manager is accountable for the day-to-day facilities management and operational standards across sites within their allocated geographical region. You will ensure buildings are safe, compliant, well maintained, and commercially ready - driving high standards of upkeep, managing maintenance programmes, and supporting local teams in delivering an exceptional customer experience. The role combines operational oversight, contractor management, compliance monitoring, project delivery, and stakeholder engagement. Key Responsibilities Regional Operational Leadership Lead the Operations function across your region, overseeing building maintenance, compliance, and site standards. Provide professional site management guidance to BCMs and RGMs on safety, security, statutory compliance, and general upkeep. Monitor Health & Safety and statutory requirements across the region, working closely with central functional teams to ensure full compliance. Drive a strong safety and compliance culture across sites and service partners. Maintenance, Projects and Compliance Take full responsibility for Planned Preventative Maintenance (PPM), reactive repairs, and minor works projects across the region. Ensure all sites remain legally compliant and maintained to agreed operational standards at all times. Oversee construction and maintenance contractors on site, ensuring compliance with CDM, Health & Safety legislation, building control, and planning requirements. Manage safeguarding works programmes, ensuring projects are delivered on time and within budget. Identify, scope, and manage additional works, controlling external contractors to ensure timely and cost-effective delivery. Ensure building fabric works, subdivision of units, and reconfiguration projects are delivered in line with customer demand and commercial priorities. Contractor and Financial Management Manage third-party contractor performance, contract administration, and SLA monitoring. Control regional building-related expenditure, ensuring costs are managed within budget for both region and individual centres. Liaise with the Commercial team to identify and implement cost-saving initiatives. Ensure compliance and accuracy in the use of internal Purchase Order and invoicing systems, leveraging data insights to drive operational improvement. Maximising Unit Availability Ensure vacant units are maintained in a clean, safe, and lettable condition. Support BCMs and RGMs in preparing and configuring space to meet anticipated demand. Manage maintenance operatives and contractors to uphold high building standards. Actively support the management of regional debt by resolving building-related disputes promptly and ensuring units are returned to market quickly following vacation. Customer Experience and Collaboration Work closely with Regional General Managers to resolve centre-level issues and improve operational performance. Support local teams in responding to NPS feedback and driving service improvements. Share best practice initiatives and communicate successes across the region to promote continuous improvement. Reporting and Governance Hold monthly meetings with each Regional General Manager to agree Centre Action Plans covering cost control, outstanding works, PPM delivery, site standards, and Health & Safety. Provide structured monthly reporting to senior leadership, ensuring visibility on regional performance, compliance, and operational risks. Ensure all operational data is accurate, up to date, and used proactively to benefit the wider business. Key Skills and Experience Essential: Proven multi-site Facilities Management experience within a commercial property environment. Full UK driving licence and willingness to travel weekly across sites, with regular visits to London Head Office. Demonstrable experience delivering minor works programmes, reactive maintenance, and building fabric projects on time and within budget. Strong contractor and supply chain management experience, including SLA monitoring and performance management. Sound technical knowledge of building services, maintenance delivery models, and contract works. Strong financial awareness, with experience managing regional budgets and understanding financial performance models. Highly organised, proactive, and capable of managing a demanding workload while remaining calm under pressure. Excellent communication, negotiation, and influencing skills, with the ability to engage stakeholders at all levels. Confident presenting information clearly and concisely to senior leaders. IT literate, with strong capability in MS Office, reporting systems, and database management. Self-motivated with the ability to operate autonomously while contributing to a wider regional leadership team.
Mar 17, 2026
Full time
My client, a leading provider of and multi-let industrial estates, is seeking to appoint a Regional Operations Manager (ROM) to oversee operational excellence and facilities management across a designated UK region. This role will have responsibility for the Midlands region , requiring regular travel to sites and periodic visits to Head Office in London. Reporting directly to the Head of Operations, the Regional Operations Manager will act as the regional lead for all building maintenance, compliance, and operational performance, while providing expert FM guidance to Business Centre Managers (BCMs) and Regional General Managers (RGMs). This is an excellent opportunity for an experienced facilities professional who thrives in a fast-paced, customer-focused environment and is confident managing contractors, budgets, and compliance across a diverse property portfolio. For further details, please apply using the link The Role The Regional Operations Manager is accountable for the day-to-day facilities management and operational standards across sites within their allocated geographical region. You will ensure buildings are safe, compliant, well maintained, and commercially ready - driving high standards of upkeep, managing maintenance programmes, and supporting local teams in delivering an exceptional customer experience. The role combines operational oversight, contractor management, compliance monitoring, project delivery, and stakeholder engagement. Key Responsibilities Regional Operational Leadership Lead the Operations function across your region, overseeing building maintenance, compliance, and site standards. Provide professional site management guidance to BCMs and RGMs on safety, security, statutory compliance, and general upkeep. Monitor Health & Safety and statutory requirements across the region, working closely with central functional teams to ensure full compliance. Drive a strong safety and compliance culture across sites and service partners. Maintenance, Projects and Compliance Take full responsibility for Planned Preventative Maintenance (PPM), reactive repairs, and minor works projects across the region. Ensure all sites remain legally compliant and maintained to agreed operational standards at all times. Oversee construction and maintenance contractors on site, ensuring compliance with CDM, Health & Safety legislation, building control, and planning requirements. Manage safeguarding works programmes, ensuring projects are delivered on time and within budget. Identify, scope, and manage additional works, controlling external contractors to ensure timely and cost-effective delivery. Ensure building fabric works, subdivision of units, and reconfiguration projects are delivered in line with customer demand and commercial priorities. Contractor and Financial Management Manage third-party contractor performance, contract administration, and SLA monitoring. Control regional building-related expenditure, ensuring costs are managed within budget for both region and individual centres. Liaise with the Commercial team to identify and implement cost-saving initiatives. Ensure compliance and accuracy in the use of internal Purchase Order and invoicing systems, leveraging data insights to drive operational improvement. Maximising Unit Availability Ensure vacant units are maintained in a clean, safe, and lettable condition. Support BCMs and RGMs in preparing and configuring space to meet anticipated demand. Manage maintenance operatives and contractors to uphold high building standards. Actively support the management of regional debt by resolving building-related disputes promptly and ensuring units are returned to market quickly following vacation. Customer Experience and Collaboration Work closely with Regional General Managers to resolve centre-level issues and improve operational performance. Support local teams in responding to NPS feedback and driving service improvements. Share best practice initiatives and communicate successes across the region to promote continuous improvement. Reporting and Governance Hold monthly meetings with each Regional General Manager to agree Centre Action Plans covering cost control, outstanding works, PPM delivery, site standards, and Health & Safety. Provide structured monthly reporting to senior leadership, ensuring visibility on regional performance, compliance, and operational risks. Ensure all operational data is accurate, up to date, and used proactively to benefit the wider business. Key Skills and Experience Essential: Proven multi-site Facilities Management experience within a commercial property environment. Full UK driving licence and willingness to travel weekly across sites, with regular visits to London Head Office. Demonstrable experience delivering minor works programmes, reactive maintenance, and building fabric projects on time and within budget. Strong contractor and supply chain management experience, including SLA monitoring and performance management. Sound technical knowledge of building services, maintenance delivery models, and contract works. Strong financial awareness, with experience managing regional budgets and understanding financial performance models. Highly organised, proactive, and capable of managing a demanding workload while remaining calm under pressure. Excellent communication, negotiation, and influencing skills, with the ability to engage stakeholders at all levels. Confident presenting information clearly and concisely to senior leaders. IT literate, with strong capability in MS Office, reporting systems, and database management. Self-motivated with the ability to operate autonomously while contributing to a wider regional leadership team.
Are you a proactive and highly organized professional ready to jump into an exciting role? Our client, a dynamic and fast-growing organization, is seeking a HR Administrator to support their vibrant People team on a temporary basis. If you thrive in a busy environment and love streamlining processes while providing top-notch internal customer service, we want to hear from you! Role: Temporary HR Administrator - using Hibob Location: Oxford Circus Start Date: ASAP Duration: 6 weeks - possible extension Pay: 18.00 p/h Hours: 09:00 - 18:00 Why Join Us? Be the engine room of our People team, ensuring seamless operations during a period of growth. Collaborate with talented professionals dedicated to creating a supportive workplace. Enjoy a role where your contributions are valued and impactful! Key Responsibilities: Keep operations running smoothly by maintaining accurate employee records and ensuring People systems are up-to-date. Support the full employment lifecycle, coordinating seamless onboarding for new starters and managing offboarding processes. Oversee existing operational processes and tools, ensuring effective use to maintain data integrity. Treat employees as internal customers, providing clear, friendly, and actionable guidance to ensure high levels of satisfaction. Support the operational side of performance management, tracking and coordinating reviews for meaningful and timely feedback. Ensure strict compliance with employment laws and internal policies, proactively addressing requirements to keep the organization aligned with the latest regulations. Partner with the People Operations Partner to identify and resolve bottlenecks in current processes, suggesting improvements for a faster, more impactful function. Work closely with People Business Partners to ensure every region is well supported. What We're Looking For: Proven administrative experience in a People Operations or HR function, ideally within a fast-paced start-up or scale-up environment. Proficiency with HRIS platforms and digital tools. Exceptional organizational skills with a laser focus on detail; you can balance high-volume priorities without losing accuracy. A "fixer" mindset - you anticipate challenges and tackle them head-on. Strong written and verbal communication skills, with the emotional intelligence and discretion required to handle sensitive, confidential information. What's In It For You? A vibrant workplace where your ideas and efforts contribute to meaningful change. The chance to work with a talented and supportive team committed to excellence. Opportunities for professional growth in a thriving environment. If you are ready to hit the ground running and make a difference in our client's People Operations, we want to hear from you! Please submit your application, including your resume and a cover letter, outlining your relevant experience and why you are the perfect fit for this role. Please email your CV and cover letter to (url removed) Join us and be part of a team that values creativity, collaboration, and growth. Your journey starts here! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 17, 2026
Seasonal
Are you a proactive and highly organized professional ready to jump into an exciting role? Our client, a dynamic and fast-growing organization, is seeking a HR Administrator to support their vibrant People team on a temporary basis. If you thrive in a busy environment and love streamlining processes while providing top-notch internal customer service, we want to hear from you! Role: Temporary HR Administrator - using Hibob Location: Oxford Circus Start Date: ASAP Duration: 6 weeks - possible extension Pay: 18.00 p/h Hours: 09:00 - 18:00 Why Join Us? Be the engine room of our People team, ensuring seamless operations during a period of growth. Collaborate with talented professionals dedicated to creating a supportive workplace. Enjoy a role where your contributions are valued and impactful! Key Responsibilities: Keep operations running smoothly by maintaining accurate employee records and ensuring People systems are up-to-date. Support the full employment lifecycle, coordinating seamless onboarding for new starters and managing offboarding processes. Oversee existing operational processes and tools, ensuring effective use to maintain data integrity. Treat employees as internal customers, providing clear, friendly, and actionable guidance to ensure high levels of satisfaction. Support the operational side of performance management, tracking and coordinating reviews for meaningful and timely feedback. Ensure strict compliance with employment laws and internal policies, proactively addressing requirements to keep the organization aligned with the latest regulations. Partner with the People Operations Partner to identify and resolve bottlenecks in current processes, suggesting improvements for a faster, more impactful function. Work closely with People Business Partners to ensure every region is well supported. What We're Looking For: Proven administrative experience in a People Operations or HR function, ideally within a fast-paced start-up or scale-up environment. Proficiency with HRIS platforms and digital tools. Exceptional organizational skills with a laser focus on detail; you can balance high-volume priorities without losing accuracy. A "fixer" mindset - you anticipate challenges and tackle them head-on. Strong written and verbal communication skills, with the emotional intelligence and discretion required to handle sensitive, confidential information. What's In It For You? A vibrant workplace where your ideas and efforts contribute to meaningful change. The chance to work with a talented and supportive team committed to excellence. Opportunities for professional growth in a thriving environment. If you are ready to hit the ground running and make a difference in our client's People Operations, we want to hear from you! Please submit your application, including your resume and a cover letter, outlining your relevant experience and why you are the perfect fit for this role. Please email your CV and cover letter to (url removed) Join us and be part of a team that values creativity, collaboration, and growth. Your journey starts here! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
People Advisor 12-month Fixed-Term Opportunity, Full-time (37.5 hours) Farringdon, London: £39,841 - £41,938 About Us : Metropolitan Thames Valley Housing (MTVH) is one of the UK's leading providers of affordable housing and care and support services. We employ over 1,900 colleagues who help manage and develop our diverse portfolio of nearly 56,000 homes, serving more than 75,000 customers across London, the East Midlands, and the East and South of England. The Role : We're looking for an experienced People Advisor to join our People & OD Team, supporting managers and leaders across MTVH to get the best from their teams and strengthen organisational performance. In this role, you will: Act as a trusted partner to Directors, Heads of Service and Managers providing tactical and operational HR support across the full employee lifecycle, including engagement, wellbeing and ER case management. Coach and advise people managers on a broad range of issues such as absence, capability, performance, disciplinary, grievance, TUPE and restructuring. Support organisational change initiatives, ensuring people considerations including EDI are integrated and delivered effectively. Build strong relationships with managers and specialist HR functions to deliver a seamless HR service. Manage day-to-day HR operations, ensuring accuracy in HR systems, governance, data integrity and compliance. Contribute to proactive development of HR solutions that align with business strategy, legislative changes, and workforce trends. Play an active role in championing MTVH's values and fostering a culture of engagement, transparency and continuous improvement. What You'll Need to Succeed : We're looking for someone who brings both strong HR expertise and a people-centred approach. You will bring: Skills & Experience Experience in a generalist HR role with strong ER case management expertise (e.g. investigations, disciplinary, grievance, absence, performance). Knowledge of HR systems, data management and reporting. Experience working in a regulated environment where safeguarding is important. Strong project management skills and experience supporting change programmes (e.g. restructures, TUPE). Ability to analyse HR data to identify trends, risks and opportunities. High attention to detail, excellent organisational capability and the ability to manage competing priorities. Well-developed communication, influencing and coaching skills. CIPD Level 5 (or working towards) or relevant experience. Personal Qualities Empathetic, resilient and able to navigate challenging conversations when needed. A proactive, solutions-focused mindset with adaptability and agility. Strong integrity, confidentiality and professionalism. Alignment with MTVH's values: Care, Dare, Collaborate . Key dates: In-person interviews will be scheduled week commencing 30 March 2026 Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Mar 17, 2026
Seasonal
People Advisor 12-month Fixed-Term Opportunity, Full-time (37.5 hours) Farringdon, London: £39,841 - £41,938 About Us : Metropolitan Thames Valley Housing (MTVH) is one of the UK's leading providers of affordable housing and care and support services. We employ over 1,900 colleagues who help manage and develop our diverse portfolio of nearly 56,000 homes, serving more than 75,000 customers across London, the East Midlands, and the East and South of England. The Role : We're looking for an experienced People Advisor to join our People & OD Team, supporting managers and leaders across MTVH to get the best from their teams and strengthen organisational performance. In this role, you will: Act as a trusted partner to Directors, Heads of Service and Managers providing tactical and operational HR support across the full employee lifecycle, including engagement, wellbeing and ER case management. Coach and advise people managers on a broad range of issues such as absence, capability, performance, disciplinary, grievance, TUPE and restructuring. Support organisational change initiatives, ensuring people considerations including EDI are integrated and delivered effectively. Build strong relationships with managers and specialist HR functions to deliver a seamless HR service. Manage day-to-day HR operations, ensuring accuracy in HR systems, governance, data integrity and compliance. Contribute to proactive development of HR solutions that align with business strategy, legislative changes, and workforce trends. Play an active role in championing MTVH's values and fostering a culture of engagement, transparency and continuous improvement. What You'll Need to Succeed : We're looking for someone who brings both strong HR expertise and a people-centred approach. You will bring: Skills & Experience Experience in a generalist HR role with strong ER case management expertise (e.g. investigations, disciplinary, grievance, absence, performance). Knowledge of HR systems, data management and reporting. Experience working in a regulated environment where safeguarding is important. Strong project management skills and experience supporting change programmes (e.g. restructures, TUPE). Ability to analyse HR data to identify trends, risks and opportunities. High attention to detail, excellent organisational capability and the ability to manage competing priorities. Well-developed communication, influencing and coaching skills. CIPD Level 5 (or working towards) or relevant experience. Personal Qualities Empathetic, resilient and able to navigate challenging conversations when needed. A proactive, solutions-focused mindset with adaptability and agility. Strong integrity, confidentiality and professionalism. Alignment with MTVH's values: Care, Dare, Collaborate . Key dates: In-person interviews will be scheduled week commencing 30 March 2026 Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Operations Technical & Administration Co ordinator Bedford Monday to Friday £12.82-£13.00 per hour 0800AM-1700PM Interaction is recruiting for an Operations Technical & Administration Co-ordinator for our clients head office based in Bedford. The role supports the Central and wider Operations Teams by coordinating and administering key operational systems and project activities across all sites. A major focus is managing the Control of Change system, ensuring compliance with the company Integrated Management System. Duties: Project Support & Reporting . Track progress of operational and major projects. . Log and report on purchase orders, invoices, and spend vs budget. . Provide spend analysis and project reports to the Operations Director. . Support resource planning and project scheduling. Control of Change Administration . Own and manage the Control of Change Register. . Ensure full compliance with procedures and drive timely completion by the Operations team. Technical Operations Administration . Break down Central Operations timesheets for Finance to allocate payroll. . Maintain and control documentation and action registers. . Produce meeting minutes. . Manage general administration such as van hire, training bookings, and expenses. SHEQ Responsibilities . Maintain high safety and environmental standards. . Ensure project activities comply with SHEQ and IMS requirements. Key Skills & Knowledge . Safety conscious with strong work ethic and proactivity. . Experience with ISO 9001, 14001, 45001 systems. . Strong report writing, organisational skills, and proficiency in Microsoft Office. . Ability to multitask and prioritise effectively. Core Competencies . Business awareness, planning and organising. . Customer focus, communication, teamwork. . Supporting change and developing others. . Accountability, self improvement, striving for excellence. This is an ongoing temporary role with an immediate start. If you are interested, please apply with an updated CV for consideration. Candidate will be shortlisted over the Christmas break in preparation for interviews beginning of March 2026. Dan Pearce (url removed) (phone number removed) INDNH
Mar 17, 2026
Seasonal
Operations Technical & Administration Co ordinator Bedford Monday to Friday £12.82-£13.00 per hour 0800AM-1700PM Interaction is recruiting for an Operations Technical & Administration Co-ordinator for our clients head office based in Bedford. The role supports the Central and wider Operations Teams by coordinating and administering key operational systems and project activities across all sites. A major focus is managing the Control of Change system, ensuring compliance with the company Integrated Management System. Duties: Project Support & Reporting . Track progress of operational and major projects. . Log and report on purchase orders, invoices, and spend vs budget. . Provide spend analysis and project reports to the Operations Director. . Support resource planning and project scheduling. Control of Change Administration . Own and manage the Control of Change Register. . Ensure full compliance with procedures and drive timely completion by the Operations team. Technical Operations Administration . Break down Central Operations timesheets for Finance to allocate payroll. . Maintain and control documentation and action registers. . Produce meeting minutes. . Manage general administration such as van hire, training bookings, and expenses. SHEQ Responsibilities . Maintain high safety and environmental standards. . Ensure project activities comply with SHEQ and IMS requirements. Key Skills & Knowledge . Safety conscious with strong work ethic and proactivity. . Experience with ISO 9001, 14001, 45001 systems. . Strong report writing, organisational skills, and proficiency in Microsoft Office. . Ability to multitask and prioritise effectively. Core Competencies . Business awareness, planning and organising. . Customer focus, communication, teamwork. . Supporting change and developing others. . Accountability, self improvement, striving for excellence. This is an ongoing temporary role with an immediate start. If you are interested, please apply with an updated CV for consideration. Candidate will be shortlisted over the Christmas break in preparation for interviews beginning of March 2026. Dan Pearce (url removed) (phone number removed) INDNH
Location: Birmingham - UK Portfolio with focus on wider Midland s area. Salary: £80-000 to £90,000 + Car Allowance + Bonus + Private Medical + Enhanced Pension Job Description Joshua Robert is partnering with Hortons Estate to appoint a Head of Estate Management, a senior operational leadership role within a growing and entrepreneurial property investment and development business. This is a rare opportunity to take operational leadership of a significant property portfolio of £350m+ while supporting the companies next stage of growth to new levels. The successful candidate will take responsibility for the day-to-day operations and performance of the portfolio. The role reports into the Head of Property and will function as the senior operational lead for the portfolio, supporting delivery of strategy and enabling the senior leadership team to focus on strategic decisions as the business grows. This is not a hands off role. The successful candidate will be directly involved in the day to day management of the portfolio, dealing personally with issues and operational problems, you will be expected to get into the detail, step in where issues arise and take ownership of outcomes, rather than operating at arm s length. This role requires someone who is comfortable being close to the assets and the realities of managing property. The role will have authority across the portfolio and supports the Head of Property by taking responsibility for day-to-day operations and ensuring the portfolio is managed to the best professional standards and meets all statutory requirements. Key responsibilities Provide operational leadership across a multi-asset UK Portfolio and function as a senior escalation point for portfolio performance, operational risk, and delivery issues. Manage property management, facilities and administrative teams and provide senior oversight to property managers, setting expectations, standards, and performance measures across the team while actively mentoring and developing team members beneath them. Monitor and report on portfolio KPIs including income growth, cost control, voids, and operational budgets. Oversee and co-ordinate rent reviews, lease events, and agency relationships. Lead performance reviews of under performing assets and coordinate corrective action. Maintain oversight of property related risk, including covenant exposure, lease risk, ESG, compliance, and operational resilience. Ensure statutory compliance across the portfolio. Work closely with the finance team on reporting and service charges. Support acquisition and disposal activity through operational due diligence. Ensure asset management plans are operationally deliverable and aligned to investment strategy. Candidate Profile RICS Qualification. 10 + years of Commercial Property Experience Strong understanding of property management, asset management, and operational portfolio oversight. Experience of managing complex multi-let commercial portfolios. Strong leadership and management capability. Familiarity with property management systems and technological solutions to drive efficiency. Rare Opportunity Senior operational leadership role within a growing property investment and development business. Opportunity to shape, systems, processes, and portfolio performance. Work closely with senior leadership during a period of significant portfolio growth. Broad exposure across property management and asset management. Genuine opportunity to influence the future structure of the property team. Recruitment Disclaimer This vacancy is being managed exclusively by Josh Powell at Joshua Robert as part of a retained search assignment. All applications and expressions of interest submitted in response to this advert will be forwarded directly to Josh Powell for review and management as part of the recruitment process. Direct approaches or applications to the client organisation may be redirected to Joshua Robert. By submitting your application, you acknowledge that your details may be shared with Josh Powell and the Joshua Robert recruitment team for the purposes of this recruitment process and in accordance with applicable data protection regulations.
Mar 17, 2026
Full time
Location: Birmingham - UK Portfolio with focus on wider Midland s area. Salary: £80-000 to £90,000 + Car Allowance + Bonus + Private Medical + Enhanced Pension Job Description Joshua Robert is partnering with Hortons Estate to appoint a Head of Estate Management, a senior operational leadership role within a growing and entrepreneurial property investment and development business. This is a rare opportunity to take operational leadership of a significant property portfolio of £350m+ while supporting the companies next stage of growth to new levels. The successful candidate will take responsibility for the day-to-day operations and performance of the portfolio. The role reports into the Head of Property and will function as the senior operational lead for the portfolio, supporting delivery of strategy and enabling the senior leadership team to focus on strategic decisions as the business grows. This is not a hands off role. The successful candidate will be directly involved in the day to day management of the portfolio, dealing personally with issues and operational problems, you will be expected to get into the detail, step in where issues arise and take ownership of outcomes, rather than operating at arm s length. This role requires someone who is comfortable being close to the assets and the realities of managing property. The role will have authority across the portfolio and supports the Head of Property by taking responsibility for day-to-day operations and ensuring the portfolio is managed to the best professional standards and meets all statutory requirements. Key responsibilities Provide operational leadership across a multi-asset UK Portfolio and function as a senior escalation point for portfolio performance, operational risk, and delivery issues. Manage property management, facilities and administrative teams and provide senior oversight to property managers, setting expectations, standards, and performance measures across the team while actively mentoring and developing team members beneath them. Monitor and report on portfolio KPIs including income growth, cost control, voids, and operational budgets. Oversee and co-ordinate rent reviews, lease events, and agency relationships. Lead performance reviews of under performing assets and coordinate corrective action. Maintain oversight of property related risk, including covenant exposure, lease risk, ESG, compliance, and operational resilience. Ensure statutory compliance across the portfolio. Work closely with the finance team on reporting and service charges. Support acquisition and disposal activity through operational due diligence. Ensure asset management plans are operationally deliverable and aligned to investment strategy. Candidate Profile RICS Qualification. 10 + years of Commercial Property Experience Strong understanding of property management, asset management, and operational portfolio oversight. Experience of managing complex multi-let commercial portfolios. Strong leadership and management capability. Familiarity with property management systems and technological solutions to drive efficiency. Rare Opportunity Senior operational leadership role within a growing property investment and development business. Opportunity to shape, systems, processes, and portfolio performance. Work closely with senior leadership during a period of significant portfolio growth. Broad exposure across property management and asset management. Genuine opportunity to influence the future structure of the property team. Recruitment Disclaimer This vacancy is being managed exclusively by Josh Powell at Joshua Robert as part of a retained search assignment. All applications and expressions of interest submitted in response to this advert will be forwarded directly to Josh Powell for review and management as part of the recruitment process. Direct approaches or applications to the client organisation may be redirected to Joshua Robert. By submitting your application, you acknowledge that your details may be shared with Josh Powell and the Joshua Robert recruitment team for the purposes of this recruitment process and in accordance with applicable data protection regulations.
This is an opportunity to join a truly special, fast-growing family-run business that is transforming workplaces and helping organisations improve wellbeing, productivity, and culture. Their work is making a genuine difference, and they continue to thrive. They are now looking for an exceptional Head of Commercial to lead, inspire, and elevate their commercial function. This is a high-impact leadership role where you'll manage a team of six Commercial Managers and take ownership of gross profit margin and all commercial elements of pre-contract activity. You will play a key role in driving commercial excellence, structure, and consistency across the business. A major focus of the role will be designing and embedding a best-in-class Commercial Operating System and Commercial Playbook, bringing clarity, governance, and best practice to every opportunity. Key responsibilities include: Leading, developing, and inspiring a team of 6 Commercial Managers Owning commercial performance and gross profit margins Designing and embedding a Commercial Operating System to bring structure and consistency Creating a Commercial Playbook covering pricing, solution shaping, and best practice Driving pipeline discipline, forecasting accuracy, and project assurance Acting as the senior commercial authority on major opportunities and contract sign-off Ensuring seamless handovers from Commercial into Operations About you: Proven commercial leadership experience in a fast-moving, project-based environment A natural leader and excellent communicator who inspires high performance Strong commercial and financial judgement with a deep understanding of margin, risk, and contracts Able to think strategically while remaining hands-on and operational Someone who enjoys building structure, systems, and high-performing teams This role is offered as a 12-month fixed term contract, with a strong likelihood of extension or the opportunity to become permanent for the right person. 80,000 + Bonus 4 days on-site EA First Ltd are acting as an Employment Agency for this fixed term contract vacancy.
Mar 17, 2026
Contractor
This is an opportunity to join a truly special, fast-growing family-run business that is transforming workplaces and helping organisations improve wellbeing, productivity, and culture. Their work is making a genuine difference, and they continue to thrive. They are now looking for an exceptional Head of Commercial to lead, inspire, and elevate their commercial function. This is a high-impact leadership role where you'll manage a team of six Commercial Managers and take ownership of gross profit margin and all commercial elements of pre-contract activity. You will play a key role in driving commercial excellence, structure, and consistency across the business. A major focus of the role will be designing and embedding a best-in-class Commercial Operating System and Commercial Playbook, bringing clarity, governance, and best practice to every opportunity. Key responsibilities include: Leading, developing, and inspiring a team of 6 Commercial Managers Owning commercial performance and gross profit margins Designing and embedding a Commercial Operating System to bring structure and consistency Creating a Commercial Playbook covering pricing, solution shaping, and best practice Driving pipeline discipline, forecasting accuracy, and project assurance Acting as the senior commercial authority on major opportunities and contract sign-off Ensuring seamless handovers from Commercial into Operations About you: Proven commercial leadership experience in a fast-moving, project-based environment A natural leader and excellent communicator who inspires high performance Strong commercial and financial judgement with a deep understanding of margin, risk, and contracts Able to think strategically while remaining hands-on and operational Someone who enjoys building structure, systems, and high-performing teams This role is offered as a 12-month fixed term contract, with a strong likelihood of extension or the opportunity to become permanent for the right person. 80,000 + Bonus 4 days on-site EA First Ltd are acting as an Employment Agency for this fixed term contract vacancy.
