Job Title: Technical Facilities Manager Salary: £55,000 + £5,000 car allowance + benefits Contract: Permanent, Full-time Location: Clacton, Essex Job Introduction Our client is seeking an experienced Technical Facilities Manager to lead and oversee the delivery of facilities management services across a portfolio of sites within a long-term PFI contract. This role is ideal for a technically strong and hands-on professional with a background in Hard FM who can ensure full compliance with Health & Safety legislation, manage both internal teams and external contractors, and maintain high standards of service delivery. You will be responsible for the management of all technical operations, driving lifecycle planning, statutory compliance, and performance monitoring in collaboration with key stakeholders. About the Role As Technical Facilities Manager, you will take responsibility for ensuring all hard services are delivered safely, efficiently, and in line with contractual and regulatory standards. You will manage a multi-skilled team across sites, ensuring that all maintenance, compliance, and project activities meet the required quality and safety benchmarks. This includes overseeing planned preventative maintenance (PPM), life cycle works, and utilities management in line with SFG20 and industry standards. This role will involve leading the site-based team, including site managers, caretakers, and engineers, while coordinating with the central management office. You will also work closely with the client, ensuring strong relationships and clear communication. Key Responsibilities Deliver and manage PPM schedules in line with the SFG20 framework, ensuring statutory and contractual compliance. Oversee life cycle planning, utilities management, and statutory compliance across multiple sites. Lead and support the site teams, including engineers, site managers, and caretakers, ensuring operational excellence. Manage and coordinate external contractors and internal staff to ensure quality, safety, and value for money. Maintain full compliance with safeguarding and safety standards, ensuring all necessary checks and documentation are in place. Liaise with the client and key stakeholders, providing operational updates and supporting performance reporting. Promote a proactive, compliance-driven culture with a focus on continual improvement and best practice delivery. Key Requirements Strong technical background - electrical bias preferred. Proven experience in Hard FM or Total FM environments. Demonstrable understanding of statutory compliance and legislative requirements. Knowledge and/or experience in key compliance areas such as: Legionella management Asbestos control Boiler and plant systems Fire door safety IOSH Managing Safely (minimum); NEBOSH qualification preferred. Experience managing both in-house teams and external contractors. Strong leadership, organisation, and communication skills. Client-facing, with the ability to build and maintain positive relationships. What's on Offer Salary: £55,000 + £5,000 car allowance Flexible, output-focused working culture Comprehensive training and professional development opportunities Inclusive and supportive environment with career progression potential Access to a wide range of employee benefits Apply today or email (url removed) for further details
Jan 30, 2026
Full time
Job Title: Technical Facilities Manager Salary: £55,000 + £5,000 car allowance + benefits Contract: Permanent, Full-time Location: Clacton, Essex Job Introduction Our client is seeking an experienced Technical Facilities Manager to lead and oversee the delivery of facilities management services across a portfolio of sites within a long-term PFI contract. This role is ideal for a technically strong and hands-on professional with a background in Hard FM who can ensure full compliance with Health & Safety legislation, manage both internal teams and external contractors, and maintain high standards of service delivery. You will be responsible for the management of all technical operations, driving lifecycle planning, statutory compliance, and performance monitoring in collaboration with key stakeholders. About the Role As Technical Facilities Manager, you will take responsibility for ensuring all hard services are delivered safely, efficiently, and in line with contractual and regulatory standards. You will manage a multi-skilled team across sites, ensuring that all maintenance, compliance, and project activities meet the required quality and safety benchmarks. This includes overseeing planned preventative maintenance (PPM), life cycle works, and utilities management in line with SFG20 and industry standards. This role will involve leading the site-based team, including site managers, caretakers, and engineers, while coordinating with the central management office. You will also work closely with the client, ensuring strong relationships and clear communication. Key Responsibilities Deliver and manage PPM schedules in line with the SFG20 framework, ensuring statutory and contractual compliance. Oversee life cycle planning, utilities management, and statutory compliance across multiple sites. Lead and support the site teams, including engineers, site managers, and caretakers, ensuring operational excellence. Manage and coordinate external contractors and internal staff to ensure quality, safety, and value for money. Maintain full compliance with safeguarding and safety standards, ensuring all necessary checks and documentation are in place. Liaise with the client and key stakeholders, providing operational updates and supporting performance reporting. Promote a proactive, compliance-driven culture with a focus on continual improvement and best practice delivery. Key Requirements Strong technical background - electrical bias preferred. Proven experience in Hard FM or Total FM environments. Demonstrable understanding of statutory compliance and legislative requirements. Knowledge and/or experience in key compliance areas such as: Legionella management Asbestos control Boiler and plant systems Fire door safety IOSH Managing Safely (minimum); NEBOSH qualification preferred. Experience managing both in-house teams and external contractors. Strong leadership, organisation, and communication skills. Client-facing, with the ability to build and maintain positive relationships. What's on Offer Salary: £55,000 + £5,000 car allowance Flexible, output-focused working culture Comprehensive training and professional development opportunities Inclusive and supportive environment with career progression potential Access to a wide range of employee benefits Apply today or email (url removed) for further details
Order Closure Administrator; Wolverhampton; 6 month contract; £17.00ph paye; Inside Ir35 We currently have a requirement for an MRO Storefront Order Closure administrator to join our aerospace sector client s dynamic team based in Wolverhampton during a period of transformation. This role is focused on supporting the end-to-end vendor PO receipt, shipment, invoicing, billing accuracy, and cash enablement activities within the MRO Storefront, ensuring timely, compliant, and accurate invoicing to customers. Currently the Storefront manages a high volume of manual and transactional order closure invoicing activities, including vendor Customer Portal, SAP and MRO Life closure transactions, invoice validation, turnback resolution, and coordination with internal quoting, buyer and invoicing teams, Finance, and customer-facing Storefront roles. The Order Closure Administrator will play a crucial role in stabilising these activities, improving accuracy, and supporting cash collection. Going forward the objective is to progressively reduce manual invoicing effort through process standardisation, automation, and system improvements, enabling a more predictable, first-time-right billing process. As the Storefront processes evolve this role will move from a transactional process toward greater ownership of invoicing quality, issue prevention, and proactive resolution Please note that this role is based on site. Daily Duties Execute high-volume order closure and invoicing administration activities supporting MRO Storefront operations. Support orderbook management in the order closure stage of MRO Storefront. Perform invoicing transactions in SAP and MRO Life, ensuring accuracy of pricing, quantities, repair scope, and contractual terms. Validate billing readiness, confirming that all required approvals, documentation, and system inputs are complete prior to invoice release. Support resolution of invoice turnbacks, discrepancies, and customer billing queries, working closely with internal quoting and invoicing teams, Finance, and customer-facing Storefront roles. Support resolution of vendor billing queries with MRO Storefront Buyers. Coordinate with multiple internal stakeholders to resolve pricing, scope, or documentation gaps impacting invoicing. Maintain accurate and complete invoicing data across SAP, MRO Life, and supporting systems, ensuring traceability and audit compliance. Support cash-collection activities by enabling timely and accurate invoice issuance. Monitor invoicing queues, priorities, and ageing, escalating risks, delays, or recurring issues where required. Report invoicing-related issues through the Quality, Cost, Delivery, People, Safety (QCPC) process. Escalate complex or recurring invoicing issues to the Storefront Order Closure Team Leader and, where appropriate, the MRO Storefront Manager. Evolving responsibilities future-state objective: Take increased ownership of invoicing quality and first-time-right performance. Proactively identify root causes of invoice errors, turnbacks, and delays, contributing structured improvement actions. Support the development, maintenance, and adherence to standard invoicing procedures and controls. Contribute to process improvement and automation initiatives in collaboration with Digital Technology, Finance, and Storefront leadership. Support Storefront transformation initiatives by reducing manual effort and improving billing cycle time. Act as a subject-matter reference for order closure processes within the MRO Storefront organisation. Essential skills and experience required : Strong attention to detail and a high standard of accuracy in transactional and financial administration. Experience in an invoicing, finance administration, or operational support role within an MRO, Aftermarket, or service-driven environment. Working knowledge of SAP (Sales & Distribution / Billing modules preferred) and experience using MRO Life or similar MRO systems. Ability to manage high volumes of data and transactions in a structured, deadline-driven environment. Clear, professional communication skills, with the ability to coordinate effectively across multiple stakeholders. Ability to prioritise workload while maintaining compliance, data integrity, and quality. Desirable skills and experience: Exposure to aerospace MRO or regulated environments. Understanding of turnback management, billing dispute resolution, and cash-collection processes. Familiarity with contractual billing principles and pricing structures. Exposure to Continuous Improvement or Lean methodologies. Interest in developing toward broader Storefront, invoicing, or operational excellence roles. Morson is acting an employment business in connection with this vacancy. Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control
Jan 30, 2026
Contractor
Order Closure Administrator; Wolverhampton; 6 month contract; £17.00ph paye; Inside Ir35 We currently have a requirement for an MRO Storefront Order Closure administrator to join our aerospace sector client s dynamic team based in Wolverhampton during a period of transformation. This role is focused on supporting the end-to-end vendor PO receipt, shipment, invoicing, billing accuracy, and cash enablement activities within the MRO Storefront, ensuring timely, compliant, and accurate invoicing to customers. Currently the Storefront manages a high volume of manual and transactional order closure invoicing activities, including vendor Customer Portal, SAP and MRO Life closure transactions, invoice validation, turnback resolution, and coordination with internal quoting, buyer and invoicing teams, Finance, and customer-facing Storefront roles. The Order Closure Administrator will play a crucial role in stabilising these activities, improving accuracy, and supporting cash collection. Going forward the objective is to progressively reduce manual invoicing effort through process standardisation, automation, and system improvements, enabling a more predictable, first-time-right billing process. As the Storefront processes evolve this role will move from a transactional process toward greater ownership of invoicing quality, issue prevention, and proactive resolution Please note that this role is based on site. Daily Duties Execute high-volume order closure and invoicing administration activities supporting MRO Storefront operations. Support orderbook management in the order closure stage of MRO Storefront. Perform invoicing transactions in SAP and MRO Life, ensuring accuracy of pricing, quantities, repair scope, and contractual terms. Validate billing readiness, confirming that all required approvals, documentation, and system inputs are complete prior to invoice release. Support resolution of invoice turnbacks, discrepancies, and customer billing queries, working closely with internal quoting and invoicing teams, Finance, and customer-facing Storefront roles. Support resolution of vendor billing queries with MRO Storefront Buyers. Coordinate with multiple internal stakeholders to resolve pricing, scope, or documentation gaps impacting invoicing. Maintain accurate and complete invoicing data across SAP, MRO Life, and supporting systems, ensuring traceability and audit compliance. Support cash-collection activities by enabling timely and accurate invoice issuance. Monitor invoicing queues, priorities, and ageing, escalating risks, delays, or recurring issues where required. Report invoicing-related issues through the Quality, Cost, Delivery, People, Safety (QCPC) process. Escalate complex or recurring invoicing issues to the Storefront Order Closure Team Leader and, where appropriate, the MRO Storefront Manager. Evolving responsibilities future-state objective: Take increased ownership of invoicing quality and first-time-right performance. Proactively identify root causes of invoice errors, turnbacks, and delays, contributing structured improvement actions. Support the development, maintenance, and adherence to standard invoicing procedures and controls. Contribute to process improvement and automation initiatives in collaboration with Digital Technology, Finance, and Storefront leadership. Support Storefront transformation initiatives by reducing manual effort and improving billing cycle time. Act as a subject-matter reference for order closure processes within the MRO Storefront organisation. Essential skills and experience required : Strong attention to detail and a high standard of accuracy in transactional and financial administration. Experience in an invoicing, finance administration, or operational support role within an MRO, Aftermarket, or service-driven environment. Working knowledge of SAP (Sales & Distribution / Billing modules preferred) and experience using MRO Life or similar MRO systems. Ability to manage high volumes of data and transactions in a structured, deadline-driven environment. Clear, professional communication skills, with the ability to coordinate effectively across multiple stakeholders. Ability to prioritise workload while maintaining compliance, data integrity, and quality. Desirable skills and experience: Exposure to aerospace MRO or regulated environments. Understanding of turnback management, billing dispute resolution, and cash-collection processes. Familiarity with contractual billing principles and pricing structures. Exposure to Continuous Improvement or Lean methodologies. Interest in developing toward broader Storefront, invoicing, or operational excellence roles. Morson is acting an employment business in connection with this vacancy. Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control
Development & Estate ManagerProperty Services Local AuthoritySalary: up to £69000 (Grade 15 commensurate with experience)Contract: PermanentLocation: Hybrid / Flexible Working Available About the RoleWe are seeking a highly experienced Development & Estate Manager to play a pivotal role in the strategic leadership, management and commercial performance of the Council's property estate.Reporting into the senior management team within Property Services, you will lead the development and delivery of a holistic, commercially focused approach to asset management and development. This will include managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models to support the Council's strategic priorities and service delivery objectives.You will manage a diverse portfolio of land and property, working through teams of in house professionals and external advisors, and provide senior level advice to elected Members, Corporate Boards and external partners. Key Responsibilities Lead the development and delivery of a commercial asset management and development strategy, ensuring optimal use of the Council's property resources. Ensure that property assets are fit for purpose, deliver best consideration and align with corporate priorities and service delivery plans. Oversee strategic planning and development activity, including assessing the suitability of sites for development and regeneration. Develop and implement acquisition, disposal and investment strategies and programmes, identifying surplus or under performing assets and delivering value add initiatives or disposal strategies. Manage and coordinate external advisors, consultants and legal professionals to ensure the timely and effective completion of transactions and development projects. Promote and embed best practice in asset management and development, leading the evolution of policies, procedures and professional standards. Oversee the planning, management and monitoring of capital and revenue programmes and budgets, ensuring strong financial governance and value for money. Provide strategic property advice and guidance to the Council, elected Members, customers, stakeholders and external partners, including deputising for the Head of Service when required. Lead the performance management of the investment portfolio, driving continuous improvement and ensuring the production of regular reporting to the Corporate Property Steering Group, government departments and other relevant bodies. Manage resources effectively across people, ICT systems, budgets and property assets. Oversee the development, maintenance and effective use of a centralised asset management information system to support high quality, evidence based decision-making. Ensure compliance with Council policies and procedures, including health & safety, statutory compliance, energy efficiency initiatives and information governance. Demonstrate the Council's values and a strong commitment to equality, diversity and inclusion in all aspects of work. Experience & Knowledge Required Extensive experience of leading asset management and development strategies across a mixed commercial and / or rural estate, including construction and building functions, operating at a senior or lead level. Proven experience of embedding a commercial culture, including managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models. Demonstrable experience in the development and implementation of corporate and operational strategies of significant organisational impact. A strong track record of developing, managing and delivering capital and revenue programmes and budgets. Experience of cultivating and leading best practice, driving continuous improvement within asset management and development services. Strong experience in the use of data and asset management systems to support high performance, governance and evidence based decision-making. MRICS membership Knowledge A high level of understanding of property acquisitions and disposals at both strategic and operational levels. Extensive knowledge of landlord and tenant law, with a good working understanding of national and local planning legislation and planning policy. Strong knowledge of the public sector environment, including the drivers for transformation and change in local government and how these affect councils and their partners. Why Join Us A senior and influential role shaping the future of the Council's property estate The opportunity to drive regeneration, commercial delivery and service transformation Flexible and hybrid working arrangements Local Government Pension Scheme and generous annual leave entitlements A values led organisation with a strong focus on inclusion and professional excellence Employee benefit package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 30, 2026
Full time
Development & Estate ManagerProperty Services Local AuthoritySalary: up to £69000 (Grade 15 commensurate with experience)Contract: PermanentLocation: Hybrid / Flexible Working Available About the RoleWe are seeking a highly experienced Development & Estate Manager to play a pivotal role in the strategic leadership, management and commercial performance of the Council's property estate.Reporting into the senior management team within Property Services, you will lead the development and delivery of a holistic, commercially focused approach to asset management and development. This will include managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models to support the Council's strategic priorities and service delivery objectives.You will manage a diverse portfolio of land and property, working through teams of in house professionals and external advisors, and provide senior level advice to elected Members, Corporate Boards and external partners. Key Responsibilities Lead the development and delivery of a commercial asset management and development strategy, ensuring optimal use of the Council's property resources. Ensure that property assets are fit for purpose, deliver best consideration and align with corporate priorities and service delivery plans. Oversee strategic planning and development activity, including assessing the suitability of sites for development and regeneration. Develop and implement acquisition, disposal and investment strategies and programmes, identifying surplus or under performing assets and delivering value add initiatives or disposal strategies. Manage and coordinate external advisors, consultants and legal professionals to ensure the timely and effective completion of transactions and development projects. Promote and embed best practice in asset management and development, leading the evolution of policies, procedures and professional standards. Oversee the planning, management and monitoring of capital and revenue programmes and budgets, ensuring strong financial governance and value for money. Provide strategic property advice and guidance to the Council, elected Members, customers, stakeholders and external partners, including deputising for the Head of Service when required. Lead the performance management of the investment portfolio, driving continuous improvement and ensuring the production of regular reporting to the Corporate Property Steering Group, government departments and other relevant bodies. Manage resources effectively across people, ICT systems, budgets and property assets. Oversee the development, maintenance and effective use of a centralised asset management information system to support high quality, evidence based decision-making. Ensure compliance with Council policies and procedures, including health & safety, statutory compliance, energy efficiency initiatives and information governance. Demonstrate the Council's values and a strong commitment to equality, diversity and inclusion in all aspects of work. Experience & Knowledge Required Extensive experience of leading asset management and development strategies across a mixed commercial and / or rural estate, including construction and building functions, operating at a senior or lead level. Proven experience of embedding a commercial culture, including managing costs, generating income, securing capital receipts and developing new commercial initiatives and delivery models. Demonstrable experience in the development and implementation of corporate and operational strategies of significant organisational impact. A strong track record of developing, managing and delivering capital and revenue programmes and budgets. Experience of cultivating and leading best practice, driving continuous improvement within asset management and development services. Strong experience in the use of data and asset management systems to support high performance, governance and evidence based decision-making. MRICS membership Knowledge A high level of understanding of property acquisitions and disposals at both strategic and operational levels. Extensive knowledge of landlord and tenant law, with a good working understanding of national and local planning legislation and planning policy. Strong knowledge of the public sector environment, including the drivers for transformation and change in local government and how these affect councils and their partners. Why Join Us A senior and influential role shaping the future of the Council's property estate The opportunity to drive regeneration, commercial delivery and service transformation Flexible and hybrid working arrangements Local Government Pension Scheme and generous annual leave entitlements A values led organisation with a strong focus on inclusion and professional excellence Employee benefit package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
ROLE: Branch Supervisor HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £30,296 basic salary per year BONUS/OTE: Realistic total earning potential of up to £40,280 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Jan 30, 2026
Full time
ROLE: Branch Supervisor HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £30,296 basic salary per year BONUS/OTE: Realistic total earning potential of up to £40,280 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Conquip Engineering Group Conquip Engineering Group is a leading innovator in both the construction and engineering sectors, constantly pushing the boundaries through cutting edge design and robust manufacturing solutions. We are proud to be on the forefront of engineering excellence, driven by a passion for innovation and continuous improvement. We are currently seeking a dependable and experienced Class 1 Delivery Driver to join our team on a permanent basis. As a key member of our organisation, you will be responsible for ensuring the timely delivery of essential equipment for our projects while representing our company in all interactions. Class 1 Delivery Driver Location: Norfolk Depot (NR16) Our Norfolk depot offers a range of perks, including stability, a pension scheme, stay-away bonuses, expenses, and overtime paid at time and a half, with a high and achievable On-Target Earnings (OTE). The Role Based at our depot in Norfolk, you will report directly to the depot Manager whilst working with our dedicated and experienced transport team based at HQ. You will work 10-hour shifts, between the hours of 4am and 7pm, with your regular hours being 6am and 4pm, flexibility around these times is essential. You may also be required to stay overnight (up to 2 per week), with a fixed payment per stay away. This is a Monday to Friday position, with weekends off. Main Purpose of the Role Your primary responsibility is to work within the Transport department and ensure the safe, secure, efficient, and effective delivery of all orders. You must also adhere to all driving compliance standards in a professional and safe manner. Roles and Responsibilities Deliver and collect Conquip products in a professional, efficient, and effective manner. Liaise with the Transport Manager to ensure a customer-first approach is taken at all times. Communicate with the office and customers to maintain or exceed on-time delivery. Adhere to all legislation, including Tachograph and DSA driving standards. Maintain a positive image of the Conquip brand to our customers. Ensure your vehicle is well-maintained and compliant with all necessary requirements. Key Performance Indicators Tachograph Reports On-Time Delivery Customer Satisfaction Vehicle Maintenance Basic Skills Required Teamwork Manager's Feedback Compliance Class 1 Licence Class 2 experience London Driving Key Personality Traits Required Ability to work efficiently under pressure Excellent verbal and written communication skills Can-do, problem-solving attitude with the ability to work in a fast-paced, high-pressure environment and take on additional tasks as needed Positive and high-performing mindset Understand and embody Conquip's 5 core values If you are interested in this role and meet the criteria, please apply directly through this advert or contact our Head of Recruitment for an informal chat. We look forward to hearing from you. Team Conquip
Jan 30, 2026
Full time
Conquip Engineering Group Conquip Engineering Group is a leading innovator in both the construction and engineering sectors, constantly pushing the boundaries through cutting edge design and robust manufacturing solutions. We are proud to be on the forefront of engineering excellence, driven by a passion for innovation and continuous improvement. We are currently seeking a dependable and experienced Class 1 Delivery Driver to join our team on a permanent basis. As a key member of our organisation, you will be responsible for ensuring the timely delivery of essential equipment for our projects while representing our company in all interactions. Class 1 Delivery Driver Location: Norfolk Depot (NR16) Our Norfolk depot offers a range of perks, including stability, a pension scheme, stay-away bonuses, expenses, and overtime paid at time and a half, with a high and achievable On-Target Earnings (OTE). The Role Based at our depot in Norfolk, you will report directly to the depot Manager whilst working with our dedicated and experienced transport team based at HQ. You will work 10-hour shifts, between the hours of 4am and 7pm, with your regular hours being 6am and 4pm, flexibility around these times is essential. You may also be required to stay overnight (up to 2 per week), with a fixed payment per stay away. This is a Monday to Friday position, with weekends off. Main Purpose of the Role Your primary responsibility is to work within the Transport department and ensure the safe, secure, efficient, and effective delivery of all orders. You must also adhere to all driving compliance standards in a professional and safe manner. Roles and Responsibilities Deliver and collect Conquip products in a professional, efficient, and effective manner. Liaise with the Transport Manager to ensure a customer-first approach is taken at all times. Communicate with the office and customers to maintain or exceed on-time delivery. Adhere to all legislation, including Tachograph and DSA driving standards. Maintain a positive image of the Conquip brand to our customers. Ensure your vehicle is well-maintained and compliant with all necessary requirements. Key Performance Indicators Tachograph Reports On-Time Delivery Customer Satisfaction Vehicle Maintenance Basic Skills Required Teamwork Manager's Feedback Compliance Class 1 Licence Class 2 experience London Driving Key Personality Traits Required Ability to work efficiently under pressure Excellent verbal and written communication skills Can-do, problem-solving attitude with the ability to work in a fast-paced, high-pressure environment and take on additional tasks as needed Positive and high-performing mindset Understand and embody Conquip's 5 core values If you are interested in this role and meet the criteria, please apply directly through this advert or contact our Head of Recruitment for an informal chat. We look forward to hearing from you. Team Conquip
Block Manager Birmingham Permanent, Full-Time, Office-based. Salary: £36,000 Are you a proactive and highly organised professional with a passion for ensuring the safety and operational excellence of residential developments? Our client, a leading name in the UK property sector, is seeking a dedicated Block Manager to join their team in Birmingham. This is a vital role where you will take full ownership of the physical integrity and compliance of their flagship buildings. Operating from a sophisticated office in Birmingham, you will be responsible for the seamless day-to-day management of residential blocks, ensuring they remain safe, efficient, and well-maintained environments for all residents. Your key responsibilities will include: Service Procurement: Sourcing and managing high-quality soft services, including cleaning, security, and landscaping, to maintain the premium standards of the developments. Technical Oversight: Managing mechanical and engineering (M&E) services, ensuring all plant, machinery, and utilities are functioning correctly and maintained through regular service contracts. Compliance Leadership: Taking direct responsibility for Health and Safety and Fire Safety compliance within the buildings, ensuring all risk assessments are up to date and recommendations are implemented swiftly. Contractor Management: Vetting and overseeing external contractors to ensure works are completed on time, within budget, and to the required quality. Site Inspections: Carrying out regular and rigorous site visits to identify maintenance requirements and ensure that the blocks are being managed to the highest possible standard. Financial Accountability: Managing service charge budgets and ensuring that all expenditure is recorded accurately and provides value for money for the stakeholders. If you have a strong background in block management, a deep understanding of current Health and Safety legislation, and the technical aptitude to manage complex building services, we want to hear from you. Our client values individuals who are detail-oriented and committed to maintaining excellence across their portfolio. They are looking to interview immediately, so please submit your CV today!
Jan 30, 2026
Full time
Block Manager Birmingham Permanent, Full-Time, Office-based. Salary: £36,000 Are you a proactive and highly organised professional with a passion for ensuring the safety and operational excellence of residential developments? Our client, a leading name in the UK property sector, is seeking a dedicated Block Manager to join their team in Birmingham. This is a vital role where you will take full ownership of the physical integrity and compliance of their flagship buildings. Operating from a sophisticated office in Birmingham, you will be responsible for the seamless day-to-day management of residential blocks, ensuring they remain safe, efficient, and well-maintained environments for all residents. Your key responsibilities will include: Service Procurement: Sourcing and managing high-quality soft services, including cleaning, security, and landscaping, to maintain the premium standards of the developments. Technical Oversight: Managing mechanical and engineering (M&E) services, ensuring all plant, machinery, and utilities are functioning correctly and maintained through regular service contracts. Compliance Leadership: Taking direct responsibility for Health and Safety and Fire Safety compliance within the buildings, ensuring all risk assessments are up to date and recommendations are implemented swiftly. Contractor Management: Vetting and overseeing external contractors to ensure works are completed on time, within budget, and to the required quality. Site Inspections: Carrying out regular and rigorous site visits to identify maintenance requirements and ensure that the blocks are being managed to the highest possible standard. Financial Accountability: Managing service charge budgets and ensuring that all expenditure is recorded accurately and provides value for money for the stakeholders. If you have a strong background in block management, a deep understanding of current Health and Safety legislation, and the technical aptitude to manage complex building services, we want to hear from you. Our client values individuals who are detail-oriented and committed to maintaining excellence across their portfolio. They are looking to interview immediately, so please submit your CV today!
Your new company We are recruiting on behalf of a large, prestigious and research led organisation with a nationally significant and highly complex estate. The organisation operates across multiple locations and manages a substantial and diverse property portfolio, ranging from heritage buildings to state of the art facilities supporting teaching, research, residential and commercial activities.The Estates function is central to the organisation's long term strategy, with strong investment in asset management, compliance, sustainability, and customer experience. The working environment is professional, collaborative and values inclusion, high standards, and continuous improvement.Your new role As Electrical Maintenance Contract Manager, you will take responsibility for the management and administration of electrical maintenance contracts across a large and varied estate. This will include planned and reactive maintenance, compliance activities, minor works and lifecycle replacement programmes.You will ensure that all electrical services are delivered safely, compliantly and in line with statutory regulations, organisational policies and recognised industry standards. The role involves managing contractor performance, leading procurement and tendering exercises, and maintaining accurate financial, compliance and performance records.Working closely with internal stakeholders across Estates, Capital Projects and Health & Safety, you will provide technical guidance, support operational decision making and contribute to service improvement initiatives. You will also act as an Authorised Person for designated electrical systems and participate in a 24/7 on call rota, taking senior responsibility for estate wide incidents when required.The role includes supervisory responsibility, a focus on customer service excellence, and a strong contribution to sustainability, equality and inclusive working practices.What you'll need to succeed To be successful, you will need a strong technical background combined with proven experience of managing electrical services within a complex estates or facilities environment. You should be able to demonstrate: Degree level qualifications or equivalent professional experience in electrical engineering or a related discipline Significant experience managing electrical maintenance and engineering systems across large, complex estates (e.g. higher education, healthcare, public sector or facilities management) A strong track record of tendering, negotiating and managing electrical maintenance contracts In depth knowledge of electrical compliance and legislation, including BS7671 and the Electricity at Work Regulations 18th Edition Wiring Regulations and Inspection & Testing (2391) certification Authorised Person (AP) training for High Voltage electrical installations Experience of contractor performance management, audits, KPI reporting and health & safety governance IOSH Managing Safely or NEBOSH General Certificate Excellent organisational, communication and stakeholder management skills Awareness of equality legislation and a commitment to inclusive working practices What you'll get in return In return, you will receive a competitive salary in the range of £36,636 to £46,049, with potential progression to £48,822, alongside an attractive broader benefits package.This includes generous annual leave, pension provision, professional development opportunities, flexible working options (subject to role requirements), and access to high quality workplace facilities. You will join an organisation that places a strong emphasis on work life balance, staff wellbeing, sustainability and long term career development.Most importantly, you will play a key role in supporting a mission critical estate that underpins a high performing and future focused organisation.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 30, 2026
Full time
Your new company We are recruiting on behalf of a large, prestigious and research led organisation with a nationally significant and highly complex estate. The organisation operates across multiple locations and manages a substantial and diverse property portfolio, ranging from heritage buildings to state of the art facilities supporting teaching, research, residential and commercial activities.The Estates function is central to the organisation's long term strategy, with strong investment in asset management, compliance, sustainability, and customer experience. The working environment is professional, collaborative and values inclusion, high standards, and continuous improvement.Your new role As Electrical Maintenance Contract Manager, you will take responsibility for the management and administration of electrical maintenance contracts across a large and varied estate. This will include planned and reactive maintenance, compliance activities, minor works and lifecycle replacement programmes.You will ensure that all electrical services are delivered safely, compliantly and in line with statutory regulations, organisational policies and recognised industry standards. The role involves managing contractor performance, leading procurement and tendering exercises, and maintaining accurate financial, compliance and performance records.Working closely with internal stakeholders across Estates, Capital Projects and Health & Safety, you will provide technical guidance, support operational decision making and contribute to service improvement initiatives. You will also act as an Authorised Person for designated electrical systems and participate in a 24/7 on call rota, taking senior responsibility for estate wide incidents when required.The role includes supervisory responsibility, a focus on customer service excellence, and a strong contribution to sustainability, equality and inclusive working practices.What you'll need to succeed To be successful, you will need a strong technical background combined with proven experience of managing electrical services within a complex estates or facilities environment. You should be able to demonstrate: Degree level qualifications or equivalent professional experience in electrical engineering or a related discipline Significant experience managing electrical maintenance and engineering systems across large, complex estates (e.g. higher education, healthcare, public sector or facilities management) A strong track record of tendering, negotiating and managing electrical maintenance contracts In depth knowledge of electrical compliance and legislation, including BS7671 and the Electricity at Work Regulations 18th Edition Wiring Regulations and Inspection & Testing (2391) certification Authorised Person (AP) training for High Voltage electrical installations Experience of contractor performance management, audits, KPI reporting and health & safety governance IOSH Managing Safely or NEBOSH General Certificate Excellent organisational, communication and stakeholder management skills Awareness of equality legislation and a commitment to inclusive working practices What you'll get in return In return, you will receive a competitive salary in the range of £36,636 to £46,049, with potential progression to £48,822, alongside an attractive broader benefits package.This includes generous annual leave, pension provision, professional development opportunities, flexible working options (subject to role requirements), and access to high quality workplace facilities. You will join an organisation that places a strong emphasis on work life balance, staff wellbeing, sustainability and long term career development.Most importantly, you will play a key role in supporting a mission critical estate that underpins a high performing and future focused organisation.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Multiskilled Technician Location: Central Bristol Salary: £40,000-£42,000 Hours: Monday-Friday About the Employer A leading global workplace and real-estate solutions provider delivering best-in-class FM services. You ll join a high-performing team known for technical excellence, innovation, and exceptional customer experience. The Role We are seeking a fully qualified Multiskilled Technician to deliver reactive and planned maintenance across building engineering services. Supporting the Technical Supervisor and Workplace Experience Manager, you ll ensure the site operates safely, efficiently, and to the highest standards. This is a dual mechanical & electrical role requiring BSth Edition competency and good mechanical/plumbing skills. Key Responsibilities Deliver planned and reactive maintenance across electrical, mechanical, plumbing and building fabric disciplines. Ensure compliance with H&S, environmental, quality and COSHH requirements; complete all necessary risk assessments. Fault find, diagnose and repair using technical drawings and manufacturer manuals. Complete electrical works including maintenance, testing and installation. Support small works projects and assist with snagging and handovers. Undertake the role of Authorised Person (AP) for Control of Works. Maintain accurate records, logbooks, and IFM system updates. Liaise with the Helpdesk to ensure timely responses to PPM and reactive tasks. Monitor subcontractor performance and ensure high standards of service delivery. Conduct daily building walks to ensure compliance, safety and presentation standards. Maintain stock levels and ensure test equipment is calibrated. Support junior/less experienced team members including apprentices. Person Specification Prior experience in facilities maintenance within a commercial environment. Apprentice-trained engineer or equivalent. BSth Edition (essential). Strong understanding of Health & Safety legislation. Excellent communication, customer service and attention to detail. Ability to prioritise, multitask and work effectively in a high-pressure environment. Confident in handling conflict, crisis situations and building stakeholder relationships. A proactive mindset with a passion for continuous improvement. Team-focused, reliable, discreet, and committed to delivering outstanding service. If this role is of interest, please apply or reach out to Ryan Guy on (url removed) or (phone number removed).
Jan 30, 2026
Full time
Multiskilled Technician Location: Central Bristol Salary: £40,000-£42,000 Hours: Monday-Friday About the Employer A leading global workplace and real-estate solutions provider delivering best-in-class FM services. You ll join a high-performing team known for technical excellence, innovation, and exceptional customer experience. The Role We are seeking a fully qualified Multiskilled Technician to deliver reactive and planned maintenance across building engineering services. Supporting the Technical Supervisor and Workplace Experience Manager, you ll ensure the site operates safely, efficiently, and to the highest standards. This is a dual mechanical & electrical role requiring BSth Edition competency and good mechanical/plumbing skills. Key Responsibilities Deliver planned and reactive maintenance across electrical, mechanical, plumbing and building fabric disciplines. Ensure compliance with H&S, environmental, quality and COSHH requirements; complete all necessary risk assessments. Fault find, diagnose and repair using technical drawings and manufacturer manuals. Complete electrical works including maintenance, testing and installation. Support small works projects and assist with snagging and handovers. Undertake the role of Authorised Person (AP) for Control of Works. Maintain accurate records, logbooks, and IFM system updates. Liaise with the Helpdesk to ensure timely responses to PPM and reactive tasks. Monitor subcontractor performance and ensure high standards of service delivery. Conduct daily building walks to ensure compliance, safety and presentation standards. Maintain stock levels and ensure test equipment is calibrated. Support junior/less experienced team members including apprentices. Person Specification Prior experience in facilities maintenance within a commercial environment. Apprentice-trained engineer or equivalent. BSth Edition (essential). Strong understanding of Health & Safety legislation. Excellent communication, customer service and attention to detail. Ability to prioritise, multitask and work effectively in a high-pressure environment. Confident in handling conflict, crisis situations and building stakeholder relationships. A proactive mindset with a passion for continuous improvement. Team-focused, reliable, discreet, and committed to delivering outstanding service. If this role is of interest, please apply or reach out to Ryan Guy on (url removed) or (phone number removed).
International Information Systems Security Certification Consortium
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Jan 29, 2026
Full time
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
An excellent opportunity for an experienced HVAC Project Manager to join a well-established company. Job Type: Full-Time, Permanent. Salary: £55,000 - £60,000 Per Annum, Depending on Experience. Car, Laptop, iPad and Phone provided. Location: Leicester, Leicestershire. About The Company: They are a mechanical service contracting business with roots in Leicestershire since 1982, they have established a reputation for excellence in the HVAC industry. They have extensive experience in the design and installation of air conditioning and ventilation systems, particularly in the healthcare and medical imaging sectors. Their expansion into Havant, Hampshire, and their continuous investment in professional staff, training, and technology reflect their commitment to meeting the increasingly complex and varied needs of their clients. They are now looking to recruit an experienced HVAC Project Manager to join their busy team. Responsibilities: You will be responsible for leading and managing HVAC and mechanical engineering projects from inception to completion. You will oversee the planning, execution and delivery of projects within defined timelines, budgets and quality standards Main Duties: Attend project handover with the relevant estimator. Collaborating with the design team, either internally or externally, to coordinate design work and incorporate information gathered from site visits and surveys. Managing projects from inception to completion, including on-site presence and involvement during the commissioning stage. Procuring all necessary materials and services. Coordinating labour requirements, which will involve liaising with our own workforce at the ACVR office and/or organising subcontract labour. Ensuring cost control throughout the project and managing valuations and cash flow. Being available for weekend or our-of-hours work if needed, as well as overseeing crane and lifting operation. Providing essential information for Operations and Maintenance (O &M) Manuals maintaining records of design and as fitted changes for purposes of the 'As Fitted Drawings' Identify opportunities for process improvements, efficiency enhancements and standardisation of project management practices. Share lessons learned and best practices across the organisation. Providing leadership and guidance to project teams, including mechanical engineers, technicians and contractors. Providing technical expertise and guidance to junior team members. Skills & Competencies: Strong leadership and communication skills Minimum of 5 years' experience in similar position within the HVAC industry. Comprehensive experience in planning, executing and closing projects successfully. Knowledge of procurement processes and contract management. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Jan 29, 2026
Full time
An excellent opportunity for an experienced HVAC Project Manager to join a well-established company. Job Type: Full-Time, Permanent. Salary: £55,000 - £60,000 Per Annum, Depending on Experience. Car, Laptop, iPad and Phone provided. Location: Leicester, Leicestershire. About The Company: They are a mechanical service contracting business with roots in Leicestershire since 1982, they have established a reputation for excellence in the HVAC industry. They have extensive experience in the design and installation of air conditioning and ventilation systems, particularly in the healthcare and medical imaging sectors. Their expansion into Havant, Hampshire, and their continuous investment in professional staff, training, and technology reflect their commitment to meeting the increasingly complex and varied needs of their clients. They are now looking to recruit an experienced HVAC Project Manager to join their busy team. Responsibilities: You will be responsible for leading and managing HVAC and mechanical engineering projects from inception to completion. You will oversee the planning, execution and delivery of projects within defined timelines, budgets and quality standards Main Duties: Attend project handover with the relevant estimator. Collaborating with the design team, either internally or externally, to coordinate design work and incorporate information gathered from site visits and surveys. Managing projects from inception to completion, including on-site presence and involvement during the commissioning stage. Procuring all necessary materials and services. Coordinating labour requirements, which will involve liaising with our own workforce at the ACVR office and/or organising subcontract labour. Ensuring cost control throughout the project and managing valuations and cash flow. Being available for weekend or our-of-hours work if needed, as well as overseeing crane and lifting operation. Providing essential information for Operations and Maintenance (O &M) Manuals maintaining records of design and as fitted changes for purposes of the 'As Fitted Drawings' Identify opportunities for process improvements, efficiency enhancements and standardisation of project management practices. Share lessons learned and best practices across the organisation. Providing leadership and guidance to project teams, including mechanical engineers, technicians and contractors. Providing technical expertise and guidance to junior team members. Skills & Competencies: Strong leadership and communication skills Minimum of 5 years' experience in similar position within the HVAC industry. Comprehensive experience in planning, executing and closing projects successfully. Knowledge of procurement processes and contract management. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
JD Sports- Warehousing Operations, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom Job Description Posted Monday 26 January 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people led, innovative and customer focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Location: Kingsway Distribution Centre Company Overview: JD Fashion Plc is a leading international multi channel retailer of branded sports, fashion, and outdoor brands. Established in 1981 with a single store in the North-West of England, today JD is an industry leading retail business with over 60,000 colleagues and over 3,400 stores across a number of retail fascias in 32 markets around the world. JD is at the pinnacle of the global sports fashion industry, providing customers with a product range that remains both authentic and uniquely appealing across a highly differentiated omni channel experience Our business model is split into Sports Fashion, Street & Premium Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. In FY21, JD Sports Fashion Plc generated revenues of £6,167.3m, underlying PBT of £324.0m and net cash of £795.4m and a market capitalisation of £7.275bn. JD won the International Excellence award at the Drapers Awards 2021 and was named best performing share of the 2010s with revenues increasing from £770m in 2010 to £6.1bn in 2021. Role Overview To lead and manage the Engineering shifts across a large 24/7 Engineering operation, providing clear direction and leadership to teams of multi disciplined & Service Engineers, Assistants, to support internal and external customers, across two large DC's (c1M sq. ft.) ensuring all qualitative and quantitative business objectives, standards and KPI's are achieved. To drive an environment of continuous improvement both in Engineering performance and people. Key Responsibilities Provide leadership to large team of multi disciplined Engineers, including Multi skilled Engineers, Service Engineers, Engineering Assistants, Stores to ensure delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication. Provide hands on fault finding as required to support the Engineering Teams and aid the resolution of issues encountered and the completion of Planned Maintenance tasks, installations, and project work. Undertake day to day management of third party contractors to ensure delivery of key service KPI's and project delivery. Performs all people aspects of managing a shift including, disciplinaries, manage performance, time management and RTW's. Recruits develop & manage direct reports. Develop colleagues through probationary reviews, appraisals, PDP's/one to ones. Drive engagement within the teams. Facilitate effective communication within the department. Escalate and manage 3 rd Party support personnel and stakeholders as required to obtain technical response and support. Act as Proxy for Sites Engineering Manager as required, managing all duties. Promote, demonstrate, and drive the company values throughout the Engineering Function. Drive the transition from a reactive to proactive culture. D evise, plan, and Co ordinate Engineering activities to include the completion of Planned Preventative Maintenance and reactive jobs that are captured in the CMMS system. Undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices. Work collaboratively with Operations and support areas (Op's leads, HR, Control Room, H&S, Training, building services, planning) as appropriate to advise and support on resource and technical issues that ensure optimum utilisation of equipment and resource. Develop, support, and appraise direct reports ensuring performance expectations are delivered and that both teams and individuals' engagement is demonstrated. Assess teams training needs, help to facilitate training that supports both the individual and the business alike. Lead continuous improvement initiatives, identifying opportunities and developing and implementing solutions. Manage within the company guidelines on all policies and procedures. (Absence, performance, investigations, disciplinary & Grievance, Health & Safety, and security) Always promote Health & Safety, ensure all matrices are kept up-to-date and carry out regular H&S audits of processes and equipment making sure the Engineering Function meets all current statutory H&S obligations Drive the departments adherence of safe working practice throughout day to day engineering management activities in areas of high specialisation. Audit and make sure of team's adherence of visual and housekeeping standards. Provide personable people management, motivation, and structured development of the team through performance reviews to ensure delivery of objectives through team working. Actively promote health and safety within the team, ensuring that the standard activity has been assessed, and SOP's written for them, escalating this where any gaps are identified. Perform other reasonable duties in line with the needs of the business. Essential Skills and Experience Proven experience of managing multi disciplined Engineering teams within an automated Warehouse or FMCG environment. Time served with min HNC in Electrical/Mechanical Engineering. Self motivated and results driven individual. Health and Safety qualifications (IOSH or equivalent) Proficient working knowledge of MS platforms Demonstrated flexibility and adaptability to changing business conditions. Experienced in both mechanical and electrical fault diagnosis and having a working knowledge of SCADA and PLC based control systems (Siemens). Experienced of a CMMS systems (preferably Agility). Working at heights and rescue at height certified (training will be provided) Clear understanding of policies and procedures within which an operation is managed. Communication skills both written and verbal, able to adapt approach to fit audience. Strong decision making capability, able to influence and engage. Ability to prioritise workload, work to deadlines and to work under pressure. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Jan 29, 2026
Full time
JD Sports- Warehousing Operations, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom Job Description Posted Monday 26 January 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people led, innovative and customer focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Location: Kingsway Distribution Centre Company Overview: JD Fashion Plc is a leading international multi channel retailer of branded sports, fashion, and outdoor brands. Established in 1981 with a single store in the North-West of England, today JD is an industry leading retail business with over 60,000 colleagues and over 3,400 stores across a number of retail fascias in 32 markets around the world. JD is at the pinnacle of the global sports fashion industry, providing customers with a product range that remains both authentic and uniquely appealing across a highly differentiated omni channel experience Our business model is split into Sports Fashion, Street & Premium Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. In FY21, JD Sports Fashion Plc generated revenues of £6,167.3m, underlying PBT of £324.0m and net cash of £795.4m and a market capitalisation of £7.275bn. JD won the International Excellence award at the Drapers Awards 2021 and was named best performing share of the 2010s with revenues increasing from £770m in 2010 to £6.1bn in 2021. Role Overview To lead and manage the Engineering shifts across a large 24/7 Engineering operation, providing clear direction and leadership to teams of multi disciplined & Service Engineers, Assistants, to support internal and external customers, across two large DC's (c1M sq. ft.) ensuring all qualitative and quantitative business objectives, standards and KPI's are achieved. To drive an environment of continuous improvement both in Engineering performance and people. Key Responsibilities Provide leadership to large team of multi disciplined Engineers, including Multi skilled Engineers, Service Engineers, Engineering Assistants, Stores to ensure delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication. Provide hands on fault finding as required to support the Engineering Teams and aid the resolution of issues encountered and the completion of Planned Maintenance tasks, installations, and project work. Undertake day to day management of third party contractors to ensure delivery of key service KPI's and project delivery. Performs all people aspects of managing a shift including, disciplinaries, manage performance, time management and RTW's. Recruits develop & manage direct reports. Develop colleagues through probationary reviews, appraisals, PDP's/one to ones. Drive engagement within the teams. Facilitate effective communication within the department. Escalate and manage 3 rd Party support personnel and stakeholders as required to obtain technical response and support. Act as Proxy for Sites Engineering Manager as required, managing all duties. Promote, demonstrate, and drive the company values throughout the Engineering Function. Drive the transition from a reactive to proactive culture. D evise, plan, and Co ordinate Engineering activities to include the completion of Planned Preventative Maintenance and reactive jobs that are captured in the CMMS system. Undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices. Work collaboratively with Operations and support areas (Op's leads, HR, Control Room, H&S, Training, building services, planning) as appropriate to advise and support on resource and technical issues that ensure optimum utilisation of equipment and resource. Develop, support, and appraise direct reports ensuring performance expectations are delivered and that both teams and individuals' engagement is demonstrated. Assess teams training needs, help to facilitate training that supports both the individual and the business alike. Lead continuous improvement initiatives, identifying opportunities and developing and implementing solutions. Manage within the company guidelines on all policies and procedures. (Absence, performance, investigations, disciplinary & Grievance, Health & Safety, and security) Always promote Health & Safety, ensure all matrices are kept up-to-date and carry out regular H&S audits of processes and equipment making sure the Engineering Function meets all current statutory H&S obligations Drive the departments adherence of safe working practice throughout day to day engineering management activities in areas of high specialisation. Audit and make sure of team's adherence of visual and housekeeping standards. Provide personable people management, motivation, and structured development of the team through performance reviews to ensure delivery of objectives through team working. Actively promote health and safety within the team, ensuring that the standard activity has been assessed, and SOP's written for them, escalating this where any gaps are identified. Perform other reasonable duties in line with the needs of the business. Essential Skills and Experience Proven experience of managing multi disciplined Engineering teams within an automated Warehouse or FMCG environment. Time served with min HNC in Electrical/Mechanical Engineering. Self motivated and results driven individual. Health and Safety qualifications (IOSH or equivalent) Proficient working knowledge of MS platforms Demonstrated flexibility and adaptability to changing business conditions. Experienced in both mechanical and electrical fault diagnosis and having a working knowledge of SCADA and PLC based control systems (Siemens). Experienced of a CMMS systems (preferably Agility). Working at heights and rescue at height certified (training will be provided) Clear understanding of policies and procedures within which an operation is managed. Communication skills both written and verbal, able to adapt approach to fit audience. Strong decision making capability, able to influence and engage. Ability to prioritise workload, work to deadlines and to work under pressure. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Group Service Director Location: Bath Hybrid (Client Travel as Required)Salary: Circa £80,000 - £100,000 (dependent on experience) Bonus BenefitsReporting to: Chief Operating Officer The Opportunity This is a pivotal, high-visibility leadership role created to architect and scale the Service division into a best-in-class, customer-centric engine for growth and retention. Currently a department with c. £8m turnover, you will be responsible for executing an ambitious plan to grow this to c. £24m over the next three years. This is a unique opportunity to build, shape, and lead a function from the ground up, embedding a high-performance culture and scalable operating model that will support the business's ongoing expansion, both organically and through acquisition. Purpose of the Role To provide strategic and operational leadership for the Service function, ensuring the delivery of exceptional, compliant, and profitable service across all companies (Fire, Security, Electrical). You will be the driving force behind our service culture, leveraging technology and data to optimise performance, ensure regulatory compliance, maximise client retention, and identify revenue growth opportunities through upselling and cross-selling. Key Responsibilities Strategic Leadership & Commercial Growth: Develop and execute the strategic growth plan for the Service division, aligning with overall business objectives. Drive commercial performance through expert management of service contract portfolios, including negotiation, renewals, and pricing strategies. Build a service function agile enough to integrate new business lines and acquired companies seamlessly. Identify and capitalise on opportunities for revenue growth through proactive account management, upselling of additional services, and cross-selling across the portfolio (Fire, Security, Electrical). Operational Excellence & Service Delivery: Assume full P&L and operational accountability for the Service division. Design, implement, and manage robust processes and operating models to ensure consistent, efficient, and high-quality service delivery. Ensure all team activities meet and exceed Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and contractual obligations. Lead and inspire a multi-layered team, fostering a culture of accountability, proactive problem-solving, and exceptional customer service. Establish and maintain comprehensive dashboards and reporting systems to monitor performance, identify trends, and drive data-led decision-making and continuous improvement. Compliance, Quality & Safety: Serve as the ultimate authority on service compliance, ensuring all activities adhere to relevant industry regulations and standards. Maintain and enhance all necessary company and individual accreditations. Embed a culture of absolute integrity and safety in all service operations. People & Culture Leadership: Build, mentor, and lead a high-performing, motivated service team. Recruit key talent as the department scales. Champion our core values, embedding a customer-centric and collaborative team spirit at every level. Act as a change leader, effectively managing restructuring, process evolution, and integration activities. Collaborate closely with HR, Fleet, Operations, Finance, and other support functions to align goals, control costs, and implement improvements. Stakeholder Engagement: Act as a key ambassador for the Service function, presenting at board level and influencing strategy. Build and maintain strong, strategic relationships with key clients, ensuring high levels of satisfaction and retention. Work closely with the sales and business development teams to support client retention and new contract wins. Person Specification - Essential Experience & Skills: Proven senior leadership experience (e.g., Service Director, Head of Service) within the Fire & Security sector. Expertise in running multi-region service operations. Experience in Electrical Compliance is highly advantageous. Demonstrable experience of leading large, multi-layered operational/service teams within a technical, field-based environment. (Service contracts, SLAs, reactive works, maintenance delivery etc). P&L Accountability track record. Strong track record in service contract management, P&L accountability, commercial negotiation, and driving revenue growth through retention and account development. Possess the ability to challenge engineers, managers and coordinators on technical business aspects, industry standards and best practice in relation to QHSE. In-depth working knowledge of accredited environments (NSI, BAFE, SSAIB, NICEIC etc.) and the relevant British Standards and regulations governing Fire, Security, and Electrical services. Proven ability to design, build, and scale service operations. Experience in integrating acquired businesses or new service lines is highly desirable. Data-Driven Leader: Adept at using service management software, dashboards, and data analytics to drive performance, efficiency, and strategic decision-making. Change Agent: Excellent change management skills, with experience in restructuring teams and embedding new processes and cultures. Entrepreneurial Mindset: A forward-thinking, hands-on, and dynamic leader who is both strategic and execution-focused. Personal Attributes: Exceptional communication, influencing, and leadership presence. Resilient, agile, and able to thrive in a fast-paced, growth-oriented environment. Unquestionable integrity and a commitment to transparency. A passionate advocate for customer service excellence. A collaborative leader who builds strong relationships across all levels of the business.
Jan 29, 2026
Full time
Group Service Director Location: Bath Hybrid (Client Travel as Required)Salary: Circa £80,000 - £100,000 (dependent on experience) Bonus BenefitsReporting to: Chief Operating Officer The Opportunity This is a pivotal, high-visibility leadership role created to architect and scale the Service division into a best-in-class, customer-centric engine for growth and retention. Currently a department with c. £8m turnover, you will be responsible for executing an ambitious plan to grow this to c. £24m over the next three years. This is a unique opportunity to build, shape, and lead a function from the ground up, embedding a high-performance culture and scalable operating model that will support the business's ongoing expansion, both organically and through acquisition. Purpose of the Role To provide strategic and operational leadership for the Service function, ensuring the delivery of exceptional, compliant, and profitable service across all companies (Fire, Security, Electrical). You will be the driving force behind our service culture, leveraging technology and data to optimise performance, ensure regulatory compliance, maximise client retention, and identify revenue growth opportunities through upselling and cross-selling. Key Responsibilities Strategic Leadership & Commercial Growth: Develop and execute the strategic growth plan for the Service division, aligning with overall business objectives. Drive commercial performance through expert management of service contract portfolios, including negotiation, renewals, and pricing strategies. Build a service function agile enough to integrate new business lines and acquired companies seamlessly. Identify and capitalise on opportunities for revenue growth through proactive account management, upselling of additional services, and cross-selling across the portfolio (Fire, Security, Electrical). Operational Excellence & Service Delivery: Assume full P&L and operational accountability for the Service division. Design, implement, and manage robust processes and operating models to ensure consistent, efficient, and high-quality service delivery. Ensure all team activities meet and exceed Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and contractual obligations. Lead and inspire a multi-layered team, fostering a culture of accountability, proactive problem-solving, and exceptional customer service. Establish and maintain comprehensive dashboards and reporting systems to monitor performance, identify trends, and drive data-led decision-making and continuous improvement. Compliance, Quality & Safety: Serve as the ultimate authority on service compliance, ensuring all activities adhere to relevant industry regulations and standards. Maintain and enhance all necessary company and individual accreditations. Embed a culture of absolute integrity and safety in all service operations. People & Culture Leadership: Build, mentor, and lead a high-performing, motivated service team. Recruit key talent as the department scales. Champion our core values, embedding a customer-centric and collaborative team spirit at every level. Act as a change leader, effectively managing restructuring, process evolution, and integration activities. Collaborate closely with HR, Fleet, Operations, Finance, and other support functions to align goals, control costs, and implement improvements. Stakeholder Engagement: Act as a key ambassador for the Service function, presenting at board level and influencing strategy. Build and maintain strong, strategic relationships with key clients, ensuring high levels of satisfaction and retention. Work closely with the sales and business development teams to support client retention and new contract wins. Person Specification - Essential Experience & Skills: Proven senior leadership experience (e.g., Service Director, Head of Service) within the Fire & Security sector. Expertise in running multi-region service operations. Experience in Electrical Compliance is highly advantageous. Demonstrable experience of leading large, multi-layered operational/service teams within a technical, field-based environment. (Service contracts, SLAs, reactive works, maintenance delivery etc). P&L Accountability track record. Strong track record in service contract management, P&L accountability, commercial negotiation, and driving revenue growth through retention and account development. Possess the ability to challenge engineers, managers and coordinators on technical business aspects, industry standards and best practice in relation to QHSE. In-depth working knowledge of accredited environments (NSI, BAFE, SSAIB, NICEIC etc.) and the relevant British Standards and regulations governing Fire, Security, and Electrical services. Proven ability to design, build, and scale service operations. Experience in integrating acquired businesses or new service lines is highly desirable. Data-Driven Leader: Adept at using service management software, dashboards, and data analytics to drive performance, efficiency, and strategic decision-making. Change Agent: Excellent change management skills, with experience in restructuring teams and embedding new processes and cultures. Entrepreneurial Mindset: A forward-thinking, hands-on, and dynamic leader who is both strategic and execution-focused. Personal Attributes: Exceptional communication, influencing, and leadership presence. Resilient, agile, and able to thrive in a fast-paced, growth-oriented environment. Unquestionable integrity and a commitment to transparency. A passionate advocate for customer service excellence. A collaborative leader who builds strong relationships across all levels of the business.
Wise May are recruiting for a Facilities Administrator (Workplace Administrator) to join a fast paced supportive Facilities team with an Insurance company in the City. This is a full time, permanent role based 5 days per week in the office and the usual working hours will be 08:00 - 16:00. Facilities Administrator duties and responsibilities: To provide administrative support to the Facilities Manager and wider team. To assist in managing maintenance schedules, service reports, and compliance documentation. Book and organise company loading bays for pick ups and deliveries. Track inventory of supplies and support procurement processes. Maintain records for health & safety compliance, including risk assessments, incident reporting and fire drills, acting as Fire Warden. Assist in preparing documents, reports and presentations as required. Facilities Administrator key skills and experience required: Excellent verbal and written communication skills. Proactive and able to use initiative to identify and resolve issues. High level of attention to detail. Strong time management and multitasking skills, with the ability to meet deadlines and adapt to changing demands. Basic understanding of Health & Safety in the workplace (not essential as training will be provided). Problem solving skills, with a focus on continuous improvement and service excellence. Proficient in Microsoft Office applications. Good understanding of manual handling safe practices. Company benefits: 25 days holiday plus bank holidays Generous pension contributions Employee Private Medical Insurance Life Assurance and Income Protection Insurance Continuous Professional Development Annualbonus Eye care vouchers
Jan 29, 2026
Full time
Wise May are recruiting for a Facilities Administrator (Workplace Administrator) to join a fast paced supportive Facilities team with an Insurance company in the City. This is a full time, permanent role based 5 days per week in the office and the usual working hours will be 08:00 - 16:00. Facilities Administrator duties and responsibilities: To provide administrative support to the Facilities Manager and wider team. To assist in managing maintenance schedules, service reports, and compliance documentation. Book and organise company loading bays for pick ups and deliveries. Track inventory of supplies and support procurement processes. Maintain records for health & safety compliance, including risk assessments, incident reporting and fire drills, acting as Fire Warden. Assist in preparing documents, reports and presentations as required. Facilities Administrator key skills and experience required: Excellent verbal and written communication skills. Proactive and able to use initiative to identify and resolve issues. High level of attention to detail. Strong time management and multitasking skills, with the ability to meet deadlines and adapt to changing demands. Basic understanding of Health & Safety in the workplace (not essential as training will be provided). Problem solving skills, with a focus on continuous improvement and service excellence. Proficient in Microsoft Office applications. Good understanding of manual handling safe practices. Company benefits: 25 days holiday plus bank holidays Generous pension contributions Employee Private Medical Insurance Life Assurance and Income Protection Insurance Continuous Professional Development Annualbonus Eye care vouchers
Job Description: Operations and Lean Manager - Pet Nutrition Care & Treats, Birstall Site Location: Birstall Site, 5/2 on site Reporting to: Senior Site Management Team A rare and exciting opportunity has arisen at our Pet Nutrition Care & Treats Birstall site for an Operations Manager to join the Site Management Team as a senior leader. This role is pivotal in shaping and delivering the site strategy, with a strong emphasis on Safety, Quality, Cost, and People. You will lead a large operations team, drive cultural transformation, and champion operational excellence through effective leadership, strategic vision, and a commitment to continuous improvement. What will be your key responsibilities? Strategic Leadership & Collaboration: Champion and support the delivery of the site strategy, ensuring alignment with Safety, Quality, and Cost objectives. Play a critical role in the Site Leadership Team (SLT), fostering collaboration and strong relationships across all site functions. Contribute to long-term strategic planning and decision-making for operational manufacturing excellence. People Leadership & Development: Lead, mentor, and develop a team of 12 direct reports and 250 indirect reports, creating a high-performance culture through coaching, engagement, and continuous development. Drive talent management, succession planning, and organizational development within the Operations team. Embed safety and quality mindsets and behaviors; drive a cultural change towards ownership and responsibility on-site. Operational Excellence: Accountable for delivering site production targets and optimizing the use of resources. Implement and sustain Total Productive Maintenance (TPM) initiatives to optimize equipment reliability, reduce downtime, and drive continuous improvement. Lead the OPEX agenda on site, identifying and executing the roadmap for continuous improvement and cultural change. Manage balanced scorecards/KPIs covering safety, quality, efficiency, and cost for both short- and long-term goals. Deliver on production conversion cost targets for the site. Safety & Quality Compliance: Ensure delivery of required standards across Safety, Quality, and Food Safety compliance areas, fostering a "safety-first" mindset. Champion initiatives to maintain the highest standards in food safety and workplace safety for all associates. Innovation & Digital Transformation: Leverage automation and digital manufacturing tools to enhance operational efficiency. Train and support teams in adopting new technologies, driving digital execution and confidence. What We're Looking For? Proven People Leader: Passionate about developing talent and engaging associates; able to motivate and coach teams in a manufacturing setting. Operational Expertise: Minimum 2-3 years' experience leading complex, high-speed manufacturing operations, ideally within FMCG. Strategic Thinker: Experience with site-level strategic planning; skilled in managing KPIs and balanced scorecards. Continuous Improvement Advocate: Demonstrated expertise in lean principles (e.g., Six Sigma), TPM, and driving operational improvements. Technical Background: Degree or relevant qualification in a technical or business field preferred. Tech-Savvy: Experience with automation, digital manufacturing tools, and the ability to drive technology adoption. Growth Potential: Ambition and capability to develop into future business leadership roles (e.g., Plant Manager). What Can You Expect from Mars? Consistently ranked among the UK's Top 10 'Great Places to Work' since 2016. Competitive salary, yearly bonus, and comprehensive benefits package. Equal Parental Leave: 52 weeks off (26 paid at 90% salary) for all new parents. Mentoring and development support from day one, including access to Mars University. Purpose-driven work environment focused on building a better world tomorrow. Succession potential for director-level roles through strong performance and personal development. Mars is committed to providing access, equal opportunity, and reasonable adjustments for individuals with disabilities, long-term health conditions, or neurodiversity during the application and recruitment process. To request reasonable adjustments, complete our Reasonable Adjustment Request Form here
Jan 29, 2026
Full time
Job Description: Operations and Lean Manager - Pet Nutrition Care & Treats, Birstall Site Location: Birstall Site, 5/2 on site Reporting to: Senior Site Management Team A rare and exciting opportunity has arisen at our Pet Nutrition Care & Treats Birstall site for an Operations Manager to join the Site Management Team as a senior leader. This role is pivotal in shaping and delivering the site strategy, with a strong emphasis on Safety, Quality, Cost, and People. You will lead a large operations team, drive cultural transformation, and champion operational excellence through effective leadership, strategic vision, and a commitment to continuous improvement. What will be your key responsibilities? Strategic Leadership & Collaboration: Champion and support the delivery of the site strategy, ensuring alignment with Safety, Quality, and Cost objectives. Play a critical role in the Site Leadership Team (SLT), fostering collaboration and strong relationships across all site functions. Contribute to long-term strategic planning and decision-making for operational manufacturing excellence. People Leadership & Development: Lead, mentor, and develop a team of 12 direct reports and 250 indirect reports, creating a high-performance culture through coaching, engagement, and continuous development. Drive talent management, succession planning, and organizational development within the Operations team. Embed safety and quality mindsets and behaviors; drive a cultural change towards ownership and responsibility on-site. Operational Excellence: Accountable for delivering site production targets and optimizing the use of resources. Implement and sustain Total Productive Maintenance (TPM) initiatives to optimize equipment reliability, reduce downtime, and drive continuous improvement. Lead the OPEX agenda on site, identifying and executing the roadmap for continuous improvement and cultural change. Manage balanced scorecards/KPIs covering safety, quality, efficiency, and cost for both short- and long-term goals. Deliver on production conversion cost targets for the site. Safety & Quality Compliance: Ensure delivery of required standards across Safety, Quality, and Food Safety compliance areas, fostering a "safety-first" mindset. Champion initiatives to maintain the highest standards in food safety and workplace safety for all associates. Innovation & Digital Transformation: Leverage automation and digital manufacturing tools to enhance operational efficiency. Train and support teams in adopting new technologies, driving digital execution and confidence. What We're Looking For? Proven People Leader: Passionate about developing talent and engaging associates; able to motivate and coach teams in a manufacturing setting. Operational Expertise: Minimum 2-3 years' experience leading complex, high-speed manufacturing operations, ideally within FMCG. Strategic Thinker: Experience with site-level strategic planning; skilled in managing KPIs and balanced scorecards. Continuous Improvement Advocate: Demonstrated expertise in lean principles (e.g., Six Sigma), TPM, and driving operational improvements. Technical Background: Degree or relevant qualification in a technical or business field preferred. Tech-Savvy: Experience with automation, digital manufacturing tools, and the ability to drive technology adoption. Growth Potential: Ambition and capability to develop into future business leadership roles (e.g., Plant Manager). What Can You Expect from Mars? Consistently ranked among the UK's Top 10 'Great Places to Work' since 2016. Competitive salary, yearly bonus, and comprehensive benefits package. Equal Parental Leave: 52 weeks off (26 paid at 90% salary) for all new parents. Mentoring and development support from day one, including access to Mars University. Purpose-driven work environment focused on building a better world tomorrow. Succession potential for director-level roles through strong performance and personal development. Mars is committed to providing access, equal opportunity, and reasonable adjustments for individuals with disabilities, long-term health conditions, or neurodiversity during the application and recruitment process. To request reasonable adjustments, complete our Reasonable Adjustment Request Form here
LASER OPERATORS REQUIRED IN CHESHIRE Do you have previous experience operating a CNC Laser machine and are you seeking a new permanent job role within the Cheshire area?! If so get in touch with me today as we are recruiting 2 Laser Operators on a permanent contract. The annual salary will depend on your experience, but the basic salary would be anything between £27,347 - £35,568 per annum, and you would be required to work a rotating 6-2/2-10 shift pattern (38 hours per week). Overtime opportunities are available and are paid at T1/3 after 39 hours, and T1/2 after 48 hours, and this business also offers a £2,000 new starter incentive bonus which is a staggered payment. The hiring manager would prefer someone who has worked on a Trumpf Laser, but they are open to looking at people who have worked on an Amada Laser. An NVQ Level 2 or 3 in Engineering, Manufacturing or a related discipline is preferred but not essential. What You Will Do: Operate Trumpf CNC laser machines with precision and efficiency. Interpret technical drawings and CAD layouts to ensure accurate cutting processes. Perform basic mechanical maintenance on machines to ensure smooth operations. Collaborate with the team to meet production targets and deadlines. Maintain a strong focus on quality and detail in every task. Utilise Trumpf software, such as TruTops and Boost, to optimise work flows. What You Will Bring: Proven experience in operating CNC laser machines. Strong understanding of laser cutting processes and steel materials. Ability to read and interpret technical drawings with confidence. Practical, hands-on skills and attention to detail. Relevant qualifications, such as NVQ Level 2 or 3 in Engineering or Manufacturing (preferred). This company is dedicated to delivering innovative solutions to its clients while maintaining the highest standards of quality and efficiency. With a skilled workforce and state-of-the-art equipment, it is committed to providing cost-effective solutions and just-in-time deliveries. Joining this team as a Laser Operator means contributing to a mission of excellence, innovation, and reliability. Location: This role is based in Sandbach, Cheshire. Interested?: Don't miss this chance to advance your career in a dynamic environment. Apply now and become an integral part of a team that values skill, precision, and dedication! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Jan 29, 2026
Full time
LASER OPERATORS REQUIRED IN CHESHIRE Do you have previous experience operating a CNC Laser machine and are you seeking a new permanent job role within the Cheshire area?! If so get in touch with me today as we are recruiting 2 Laser Operators on a permanent contract. The annual salary will depend on your experience, but the basic salary would be anything between £27,347 - £35,568 per annum, and you would be required to work a rotating 6-2/2-10 shift pattern (38 hours per week). Overtime opportunities are available and are paid at T1/3 after 39 hours, and T1/2 after 48 hours, and this business also offers a £2,000 new starter incentive bonus which is a staggered payment. The hiring manager would prefer someone who has worked on a Trumpf Laser, but they are open to looking at people who have worked on an Amada Laser. An NVQ Level 2 or 3 in Engineering, Manufacturing or a related discipline is preferred but not essential. What You Will Do: Operate Trumpf CNC laser machines with precision and efficiency. Interpret technical drawings and CAD layouts to ensure accurate cutting processes. Perform basic mechanical maintenance on machines to ensure smooth operations. Collaborate with the team to meet production targets and deadlines. Maintain a strong focus on quality and detail in every task. Utilise Trumpf software, such as TruTops and Boost, to optimise work flows. What You Will Bring: Proven experience in operating CNC laser machines. Strong understanding of laser cutting processes and steel materials. Ability to read and interpret technical drawings with confidence. Practical, hands-on skills and attention to detail. Relevant qualifications, such as NVQ Level 2 or 3 in Engineering or Manufacturing (preferred). This company is dedicated to delivering innovative solutions to its clients while maintaining the highest standards of quality and efficiency. With a skilled workforce and state-of-the-art equipment, it is committed to providing cost-effective solutions and just-in-time deliveries. Joining this team as a Laser Operator means contributing to a mission of excellence, innovation, and reliability. Location: This role is based in Sandbach, Cheshire. Interested?: Don't miss this chance to advance your career in a dynamic environment. Apply now and become an integral part of a team that values skill, precision, and dedication! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Maintenance Engineer Day shift £40k - £42k Lisburn Vickerstock are working with a marketing leading Manufacturing company based in Lisburn to assist them with the Recruitment of a Maintenance Engineer. With excellence and quality at their core they aim to provide a market leading service to their customer within the chilled and retail sectors. Your Responsibilities as a Maintenance Engineer Work continuously to ensure that all scheduled engineering maintenance works including diagnostic fault analysis are actioned. In conjunction with the Engineering Management and Production Manager, maximise the utilisation of the site's assets while taking all opportunities to minimise costs. Carry out schedule-based maintenance work on equipment, buildings and services and repairs, overhauls and installations as appropriate. General maintenance and breakdown activities, resolving causes of defects for allocated cell/area. Fault find mechanical and/or electrical faults and repair equipment in a breakdown situation. Deliver sufficient callout support and handovers to ensure reliability and performance of the plants machinery in line with agreed service levels. Proactively identify and deal rectify potential equipment/services issues. Work with other functions as part of the manufacturing team to ensure efficient running of the equipment and prioritise work as agreed. As a Maintenance Engineer, Ideally you will have Experience servicing and repair of electrical, electro mechanical and pneumatic systems. Experience in working in a high volume production environment with automated machinery. Exposure to mechanical fault finding, maintenance and installation. Contact Warren Watson to discuss this in absolute confidence or send an updated CV via the link on the page. By applying for this role, you accept the terms of processing, please find our privacy policy on our website. As an experienced specialist senior engineering and manufacturing recruitment professional with 8 years' experience; I personally specialise within the recruitment of Maintenance & Service Engineers at all levels across Ireland. If you are interested in this vacancy, or work within Lean Engineering / Manufacturing in Ireland, then please apply with your CV to me for consideration - (You can also find and connect with me on LinkedIn)
Jan 29, 2026
Full time
Maintenance Engineer Day shift £40k - £42k Lisburn Vickerstock are working with a marketing leading Manufacturing company based in Lisburn to assist them with the Recruitment of a Maintenance Engineer. With excellence and quality at their core they aim to provide a market leading service to their customer within the chilled and retail sectors. Your Responsibilities as a Maintenance Engineer Work continuously to ensure that all scheduled engineering maintenance works including diagnostic fault analysis are actioned. In conjunction with the Engineering Management and Production Manager, maximise the utilisation of the site's assets while taking all opportunities to minimise costs. Carry out schedule-based maintenance work on equipment, buildings and services and repairs, overhauls and installations as appropriate. General maintenance and breakdown activities, resolving causes of defects for allocated cell/area. Fault find mechanical and/or electrical faults and repair equipment in a breakdown situation. Deliver sufficient callout support and handovers to ensure reliability and performance of the plants machinery in line with agreed service levels. Proactively identify and deal rectify potential equipment/services issues. Work with other functions as part of the manufacturing team to ensure efficient running of the equipment and prioritise work as agreed. As a Maintenance Engineer, Ideally you will have Experience servicing and repair of electrical, electro mechanical and pneumatic systems. Experience in working in a high volume production environment with automated machinery. Exposure to mechanical fault finding, maintenance and installation. Contact Warren Watson to discuss this in absolute confidence or send an updated CV via the link on the page. By applying for this role, you accept the terms of processing, please find our privacy policy on our website. As an experienced specialist senior engineering and manufacturing recruitment professional with 8 years' experience; I personally specialise within the recruitment of Maintenance & Service Engineers at all levels across Ireland. If you are interested in this vacancy, or work within Lean Engineering / Manufacturing in Ireland, then please apply with your CV to me for consideration - (You can also find and connect with me on LinkedIn)
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Jan 29, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Role: Project Manager Location: Watton, Norfolk Schedule: Full-time, Monday to Friday Salary: £48k to £50k per annum Benefits: Company pension Early finish on Fridays Cycle to work scheme On-site parking Sick pay Complimentary tea, coffee, milk, and fresh fruit Our client is a leading company specialising in the manufacturing of high-value engineered products for the Oil & Gas industry. With a commitment to excellence and innovation, they strive to deliver top-quality products and services to their clients. They are currently seeking a highly skilled Project Manager to join their dynamic team. Key Responsibilities: Oversee the management of assigned manufacturing contracts for engineered products. Lead multidiscipline high-value engineering/manufacturing projects within the Oil & Gas industry or similar sectors. Manage projects throughout their entire lifecycle, from order to final delivery. Liaise effectively with clients, sub-vendors, engineers, project buyers, and shop floor supervisors to resolve technical, production, and commercial issues. Attend on/off-site client meetings as required. Create, maintain, and manage project plans, identifying critical paths and owning project milestones. Handle project clarification, change, risk, and documentation management. Involve in project procurement management. Provide regular reports to internal and external stakeholders. Control and manage project costs. Manage inspection and certification processes. Collaborate with the Engineering team to ensure designs meet project requirements, adhering to company certification, and local and international standards and regulations. Required Skills & Experience: Minimum of 5 years experience in multidiscipline high-value engineering/manufacturing projects within the Oil & Gas industry or similar. Expertise in project management throughout the entire project lifecycle. Ability to liaise with clients and stakeholders effectively. Comfortable with project plan creation, maintenance, and management. Skilled in project clarification, change, risk, and documentation management. Experienced in project procurement management. Proficient in regular reporting to stakeholders. Competent in cost control and management. Knowledgeable in inspection and certification management. Desirable Qualifications: A degree in Mechanical Engineering or equivalent relevant work experience. Familiarity with Microsoft AX, Ceaser II, STAAD, Creo3 (ProE), AutoCAD, MS Project, and MS Office Suite (training provided if necessary). Experience in technical bid evaluation. If you have the required skills and experience and are looking to join a dynamic and supportive team, we would love to hear from you. Apply now or call Lewis Woollard on for more information.
Jan 29, 2026
Full time
Role: Project Manager Location: Watton, Norfolk Schedule: Full-time, Monday to Friday Salary: £48k to £50k per annum Benefits: Company pension Early finish on Fridays Cycle to work scheme On-site parking Sick pay Complimentary tea, coffee, milk, and fresh fruit Our client is a leading company specialising in the manufacturing of high-value engineered products for the Oil & Gas industry. With a commitment to excellence and innovation, they strive to deliver top-quality products and services to their clients. They are currently seeking a highly skilled Project Manager to join their dynamic team. Key Responsibilities: Oversee the management of assigned manufacturing contracts for engineered products. Lead multidiscipline high-value engineering/manufacturing projects within the Oil & Gas industry or similar sectors. Manage projects throughout their entire lifecycle, from order to final delivery. Liaise effectively with clients, sub-vendors, engineers, project buyers, and shop floor supervisors to resolve technical, production, and commercial issues. Attend on/off-site client meetings as required. Create, maintain, and manage project plans, identifying critical paths and owning project milestones. Handle project clarification, change, risk, and documentation management. Involve in project procurement management. Provide regular reports to internal and external stakeholders. Control and manage project costs. Manage inspection and certification processes. Collaborate with the Engineering team to ensure designs meet project requirements, adhering to company certification, and local and international standards and regulations. Required Skills & Experience: Minimum of 5 years experience in multidiscipline high-value engineering/manufacturing projects within the Oil & Gas industry or similar. Expertise in project management throughout the entire project lifecycle. Ability to liaise with clients and stakeholders effectively. Comfortable with project plan creation, maintenance, and management. Skilled in project clarification, change, risk, and documentation management. Experienced in project procurement management. Proficient in regular reporting to stakeholders. Competent in cost control and management. Knowledgeable in inspection and certification management. Desirable Qualifications: A degree in Mechanical Engineering or equivalent relevant work experience. Familiarity with Microsoft AX, Ceaser II, STAAD, Creo3 (ProE), AutoCAD, MS Project, and MS Office Suite (training provided if necessary). Experience in technical bid evaluation. If you have the required skills and experience and are looking to join a dynamic and supportive team, we would love to hear from you. Apply now or call Lewis Woollard on for more information.
Shift Engineering Manager Kingsway Distribution Centre Department: Engineering Responsible to: Engineering Manager Location: Kingsway Distribution Centre Company Overview: JD Fashion Plc is a leading international multi channel retailer of branded sports, fashion, and outdoor brands. Established in 1981 with a single store in the North West of England, today JD is an industry leading retail business with over 60,000 colleagues and over 3,400 stores across a number of retail fascias in 32 markets around the world. JD is at the pinnacle of the global sports fashion industry, providing customers with a product range that remains both authentic and uniquely appealing across a highly differentiated omni channel experience Our business model is split into Sports Fashion, Street & Premium Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. In FY21, JD Sports Fashion Plc generated revenues of £6,167.3m, underlying PBT of £324.0m and net cash of £795.4m and a market capitalisation of £7.275bn. JD won the International Excellence award at the Drapers Awards 2021 and was named best performing share of the 2010s with revenues increasing from £770m in 2010 to £6.1bn in 2021. Role Overview: To lead and manage the Engineering shifts across a large 24/7 Engineering operation, providing clear direction and leadership to teams of multi disciplined & Service Engineers, Assistants, to support internal and external customers, across two large DC's (c1M sq. ft.) ensuring all qualitative and quantitative business objectives, standards and KPI's are achieved. To drive an environment of continuous improvement both in Engineering performance and people. Key Responsibilities: Provide leadership to large team of multi disciplined Engineers, including Multi skilled Engineers, Service Engineers, Engineering Assistants, Stores to ensure delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication. Provide hands on fault finding as required to support the Engineering Teams and aid the resolution of issues encountered and the completion of Planned Maintenance tasks, installations, and project work. Undertake day to day management of third party contractors to ensure delivery of key service KPI's and project delivery. Performs all people aspects of managing a shift including, disciplinaries, manage performance, time management and RTW's. Recruit, develop & manage direct reports. Develop colleagues through probationary reviews, appraisals, PDP's & one to ones. Drive engagement within the teams. Facilitate effective communication within the department. Escalate and manage 3rd Party support personnel and stakeholders as required to obtain technical response and support. Act as Proxy for Sites Engineering Manager as required, managing all duties. Promote, demonstrate, and drive the company values throughout the Engineering Function. Drive the transition from a reactive to proactive culture. Devise, plan, and coordinate Engineering activities to include the completion of Planned Preventative Maintenance and reactive jobs that are captured in the CMMS system. Undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices. Work collaboratively with Operations and support areas (Op's leads, HR, Control Room, H&S, Training, building services, planning) as appropriate to advise and support on resource and technical issues that ensure optimum utilisation of equipment and resource. Develop, support, and appraise direct reports ensuring performance expectations are delivered and that both teams and individuals' engagement is demonstrated. Assess teams training needs, help to facilitate training that supports both the individual and the business alike. Lead continuous improvement initiatives, identifying opportunities and developing and implementing solutions. Manage within the company guidelines on all policies and procedures. (Absence, performance, investigations, disciplinary & Grievance, Health & Safety, and security) Always promote Health & Safety, ensure all matrices are kept up-to-date and carry out regular H&S audits of processes and equipment making sure the Engineering Function meets all current statutory H&S obligations. Drive the departments adherence of safe working practice throughout day to day engineering management activities in areas of high specialisation. Audit and make sure of team's adherence of visual and housekeeping standards. Provide personable people management, motivation, and structured development of the team through performance reviews to ensure delivery of objectives through team working. Actively promote health and safety within the team, ensuring that the standard activity has been assessed, and SOP's written for them, escalating this where any gaps are identified. Perform other reasonable duties in line with the needs of the business. Essential Skills and Experience Proven experience of managing multi disciplined Engineering teams within an automated Warehouse or FMCG environment. Time served with min HNC in Electrical/Mechanical Engineering. Self motivated and results driven individual. Health and Safety qualifications (IOSH or equivalent). Proficient working knowledge of MS platforms. Demonstrated flexibility and adaptability to changing business conditions. Experienced in both mechanical and electrical fault diagnosis and having a working knowledge of SCADA and PLC based control systems (Siemens). Experienced of a CMMS systems (preferably Agility). Working at heights and rescue at height certified (training will be provided). Clear understanding of policies and procedures within which an operation is managed. Communication skills both written and verbal, able to adapt approach to fit audience. Strong decision making capability, able to influence and engage. Ability to prioritise workload, work to deadlines and to work under pressure.
Jan 29, 2026
Full time
Shift Engineering Manager Kingsway Distribution Centre Department: Engineering Responsible to: Engineering Manager Location: Kingsway Distribution Centre Company Overview: JD Fashion Plc is a leading international multi channel retailer of branded sports, fashion, and outdoor brands. Established in 1981 with a single store in the North West of England, today JD is an industry leading retail business with over 60,000 colleagues and over 3,400 stores across a number of retail fascias in 32 markets around the world. JD is at the pinnacle of the global sports fashion industry, providing customers with a product range that remains both authentic and uniquely appealing across a highly differentiated omni channel experience Our business model is split into Sports Fashion, Street & Premium Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. In FY21, JD Sports Fashion Plc generated revenues of £6,167.3m, underlying PBT of £324.0m and net cash of £795.4m and a market capitalisation of £7.275bn. JD won the International Excellence award at the Drapers Awards 2021 and was named best performing share of the 2010s with revenues increasing from £770m in 2010 to £6.1bn in 2021. Role Overview: To lead and manage the Engineering shifts across a large 24/7 Engineering operation, providing clear direction and leadership to teams of multi disciplined & Service Engineers, Assistants, to support internal and external customers, across two large DC's (c1M sq. ft.) ensuring all qualitative and quantitative business objectives, standards and KPI's are achieved. To drive an environment of continuous improvement both in Engineering performance and people. Key Responsibilities: Provide leadership to large team of multi disciplined Engineers, including Multi skilled Engineers, Service Engineers, Engineering Assistants, Stores to ensure delivery of key service elements such as planned preventative maintenance, fault rectification and fault eradication. Provide hands on fault finding as required to support the Engineering Teams and aid the resolution of issues encountered and the completion of Planned Maintenance tasks, installations, and project work. Undertake day to day management of third party contractors to ensure delivery of key service KPI's and project delivery. Performs all people aspects of managing a shift including, disciplinaries, manage performance, time management and RTW's. Recruit, develop & manage direct reports. Develop colleagues through probationary reviews, appraisals, PDP's & one to ones. Drive engagement within the teams. Facilitate effective communication within the department. Escalate and manage 3rd Party support personnel and stakeholders as required to obtain technical response and support. Act as Proxy for Sites Engineering Manager as required, managing all duties. Promote, demonstrate, and drive the company values throughout the Engineering Function. Drive the transition from a reactive to proactive culture. Devise, plan, and coordinate Engineering activities to include the completion of Planned Preventative Maintenance and reactive jobs that are captured in the CMMS system. Undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices. Work collaboratively with Operations and support areas (Op's leads, HR, Control Room, H&S, Training, building services, planning) as appropriate to advise and support on resource and technical issues that ensure optimum utilisation of equipment and resource. Develop, support, and appraise direct reports ensuring performance expectations are delivered and that both teams and individuals' engagement is demonstrated. Assess teams training needs, help to facilitate training that supports both the individual and the business alike. Lead continuous improvement initiatives, identifying opportunities and developing and implementing solutions. Manage within the company guidelines on all policies and procedures. (Absence, performance, investigations, disciplinary & Grievance, Health & Safety, and security) Always promote Health & Safety, ensure all matrices are kept up-to-date and carry out regular H&S audits of processes and equipment making sure the Engineering Function meets all current statutory H&S obligations. Drive the departments adherence of safe working practice throughout day to day engineering management activities in areas of high specialisation. Audit and make sure of team's adherence of visual and housekeeping standards. Provide personable people management, motivation, and structured development of the team through performance reviews to ensure delivery of objectives through team working. Actively promote health and safety within the team, ensuring that the standard activity has been assessed, and SOP's written for them, escalating this where any gaps are identified. Perform other reasonable duties in line with the needs of the business. Essential Skills and Experience Proven experience of managing multi disciplined Engineering teams within an automated Warehouse or FMCG environment. Time served with min HNC in Electrical/Mechanical Engineering. Self motivated and results driven individual. Health and Safety qualifications (IOSH or equivalent). Proficient working knowledge of MS platforms. Demonstrated flexibility and adaptability to changing business conditions. Experienced in both mechanical and electrical fault diagnosis and having a working knowledge of SCADA and PLC based control systems (Siemens). Experienced of a CMMS systems (preferably Agility). Working at heights and rescue at height certified (training will be provided). Clear understanding of policies and procedures within which an operation is managed. Communication skills both written and verbal, able to adapt approach to fit audience. Strong decision making capability, able to influence and engage. Ability to prioritise workload, work to deadlines and to work under pressure.
Lead Refrigeration Engineer - Sorrells Custom Wine Rooms Location: Essex, UK (Rayleigh HQ with UK-wide travel and occasional international projects) Job Type: Full-time, Permanent Salary: Competitive Salary - Travel expenses and accommodation covered for out-of-area work. Requirements: Valid F-Gas Certification; 5+ years in refrigeration installation & servicing (leadership experience preferred) About Sorrells Custom Wine Rooms Sorrells Custom Wine Rooms is the UK's leading specialist in luxury wine cellar design and installation. We have a proud 75-year history of crafting bespoke wine rooms and storage solutions for high-end residential and commercial clients. All key elements of our projects - from hand-made joinery to state-of-the-art cellar cooling systems - are designed and manufactured in-house to ensure uncompromising quality. After a period of rapid growth and soaring demand for our custom cellar refrigeration systems, we are expanding our refrigeration division. We're looking for an engineer to lead our refrigeration team and help shape the future of wine cellar climate control at Sorrells. The Role: Key Responsibilities As the Lead Refrigeration Engineer, you will be the go-to technical expert and field leader for our cellar cooling projects. You'll take ownership of installation quality, onsite coordination, and process improvement. Key responsibilities include: Install & Commission Systems: Lead the installation and commissioning of ducted and split refrigeration systems tailored for wine cellars, ensuring they meet design specifications and deliver optimal climate conditions. (Projects range from private home cellars to commercial wine storage rooms at exclusive venues.) Custom Solutions: Design and build occasional bespoke solutions (e.g. water-cooled condensers or specialised refrigeration units) for unique project requirements, working closely with our design team to innovate when needed. Troubleshooting & Field Leadership: Act as the senior problem-solver on-site - diagnose issues swiftly, implement fixes, and guide the team through complex technical challenges. You'll lead by example in the field, providing clear direction to the team of engineers and contractors to maintain a high standard of work. Site Readiness & Planning: Develop and enforce site-readiness checklists and installation plans before work begins. Coordinate with project managers and contractors to verify that prerequisites (equipment, electrical isolators, concrete pads, etc.) are in place, preventing avoidable delays or last-minute surprises. Quality Assurance & Workflow: Establish consistent QA procedures and workflow standards for refrigeration installations. This includes creating and following rigorous quality checklists, ensuring every installation is executed with precision and consistency. You will own the end-to-end process from workshop prep to final commissioning, raising the bar for how we deliver complex projects. Continuous Improvement: Provide feedback and recommendations to management on tools, parts, and process improvements. Help build the refrigeration division's capabilities by identifying training needs, suggesting procurement improvements, and mentoring newer team members. Your insights will be vital in maturing our operations and preventing recurring pain points. What We're Looking For Preferred Experience: - Experience with cellar-specific refrigeration, water-cooled condensers, and remote-controlled refrigeration systems. - Strong familiarity with commissioning and maintenance procedures for climate-controlled storage. We seek an experienced Refrigeration professional, who is passionate about doing things right and ready to step into a leadership role. The ideal candidate will have: Certification & Experience: Valid F-Gas certification (Category 1) and at least 5 years of hands-on experience installing and servicing refrigeration or refrigeration systems. Prior experience leading teams or running projects is highly beneficial. Technical Mastery: Strong knowledge of split and ducted refrigeration systems and familiarity with refrigeration principles. Ability to interpret technical drawings and specifications. Experience with water-cooled condensers or cellar cooling units is a plus. Problem-Solving Skills: Excellent diagnostic and troubleshooting abilities. You approach challenges methodically and stay cool under pressure when complex issues arise. Organisational Skills: A proactive planner who preempts issues - you're someone who ensures the van is stocked, tools are ready, and sites are prepared. Keen attention to detail with an eye for site conditions, safety, and completeness. Leadership & Communication: Proven ability to lead crews or mentor junior engineers. You communicate clearly with clients, colleagues, and contractors. You take ownership, inspire others with a "get it right the first time" attitude, and are comfortable making decisions on the fly to keep projects on track. Work Ethic & Travel Readiness: Self-motivated and reliable, with a genuine pride in craftsmanship. Willingness to travel across the UK and occasionally overseas for installations. (All travel expenses and accommodations are covered - you just bring your expertise.) A valid UK driving licence and ability to work away from home on multi-day projects are required. If you're an refrigeration/refrigeration engineer who's grown frustrated with chaotic job sites or poor planning, this is your chance to drive change. We want someone who will take charge and ensure our projects run like clockwork. Team Expansion Note: - This is a key hire to support a growing portfolio of premium wine room clients. - You'll be involved in shaping SOPs, training junior engineers, and improving customer service continuity. What We Offer When you join Sorrells as Lead Refrigeration Engineer, you're stepping into a key role with the chance to truly make an impact. We offer: Leadership & Autonomy: This is a genuine leadership position. You will have the autonomy to shape our refrigeration division's processes and set the standard for excellence. Your ideas will be heard, and you'll play a major part in decision-making for tools, training, and techniques as we grow. Exciting Projects: Work on high-end, one-of-a-kind projects that few engineers ever get to tackle. From subterranean home wine cellars to climate-controlled vaults in luxury hotels, you'll apply your craft in some extraordinary settings. Every project is different, keeping the work fresh and challenging. Professional Growth: We are committed to your development. You'll collaborate with master craftsmen in joinery, metalwork, and design, broadening your knowledge of integrated wine cellar systems. We also support additional training and certification to help you expand your technical and leadership skills. Supportive Team Culture: Join a passionate, close-knit team that takes pride in their work. We prioritise quality over quantity and teamwork over ego. You'll have the backing of an experienced support staff and management that understands the importance of proper planning and resources for the job. Our culture is built on doing things right and delivering an exceptional product to our clients. How to Apply If you're ready to take the lead in delivering world-class wine cellar cooling systems, we want to hear from you! Please submit your CV and a brief cover letter highlighting your relevant experience and what excites you about this opportunity. Apply now and help us build the next chapter of Sorrells' legacy in fine wine storage. We look forward to reviewing your application and potentially welcoming you to the team! Job Type: Full-time Benefits: Company pension On-site parking Application question(s): Are you located within an hour of Rayleigh? Experience: Refrigeration Engineer : 3 years (required) Work Location: In person
Jan 29, 2026
Full time
Lead Refrigeration Engineer - Sorrells Custom Wine Rooms Location: Essex, UK (Rayleigh HQ with UK-wide travel and occasional international projects) Job Type: Full-time, Permanent Salary: Competitive Salary - Travel expenses and accommodation covered for out-of-area work. Requirements: Valid F-Gas Certification; 5+ years in refrigeration installation & servicing (leadership experience preferred) About Sorrells Custom Wine Rooms Sorrells Custom Wine Rooms is the UK's leading specialist in luxury wine cellar design and installation. We have a proud 75-year history of crafting bespoke wine rooms and storage solutions for high-end residential and commercial clients. All key elements of our projects - from hand-made joinery to state-of-the-art cellar cooling systems - are designed and manufactured in-house to ensure uncompromising quality. After a period of rapid growth and soaring demand for our custom cellar refrigeration systems, we are expanding our refrigeration division. We're looking for an engineer to lead our refrigeration team and help shape the future of wine cellar climate control at Sorrells. The Role: Key Responsibilities As the Lead Refrigeration Engineer, you will be the go-to technical expert and field leader for our cellar cooling projects. You'll take ownership of installation quality, onsite coordination, and process improvement. Key responsibilities include: Install & Commission Systems: Lead the installation and commissioning of ducted and split refrigeration systems tailored for wine cellars, ensuring they meet design specifications and deliver optimal climate conditions. (Projects range from private home cellars to commercial wine storage rooms at exclusive venues.) Custom Solutions: Design and build occasional bespoke solutions (e.g. water-cooled condensers or specialised refrigeration units) for unique project requirements, working closely with our design team to innovate when needed. Troubleshooting & Field Leadership: Act as the senior problem-solver on-site - diagnose issues swiftly, implement fixes, and guide the team through complex technical challenges. You'll lead by example in the field, providing clear direction to the team of engineers and contractors to maintain a high standard of work. Site Readiness & Planning: Develop and enforce site-readiness checklists and installation plans before work begins. Coordinate with project managers and contractors to verify that prerequisites (equipment, electrical isolators, concrete pads, etc.) are in place, preventing avoidable delays or last-minute surprises. Quality Assurance & Workflow: Establish consistent QA procedures and workflow standards for refrigeration installations. This includes creating and following rigorous quality checklists, ensuring every installation is executed with precision and consistency. You will own the end-to-end process from workshop prep to final commissioning, raising the bar for how we deliver complex projects. Continuous Improvement: Provide feedback and recommendations to management on tools, parts, and process improvements. Help build the refrigeration division's capabilities by identifying training needs, suggesting procurement improvements, and mentoring newer team members. Your insights will be vital in maturing our operations and preventing recurring pain points. What We're Looking For Preferred Experience: - Experience with cellar-specific refrigeration, water-cooled condensers, and remote-controlled refrigeration systems. - Strong familiarity with commissioning and maintenance procedures for climate-controlled storage. We seek an experienced Refrigeration professional, who is passionate about doing things right and ready to step into a leadership role. The ideal candidate will have: Certification & Experience: Valid F-Gas certification (Category 1) and at least 5 years of hands-on experience installing and servicing refrigeration or refrigeration systems. Prior experience leading teams or running projects is highly beneficial. Technical Mastery: Strong knowledge of split and ducted refrigeration systems and familiarity with refrigeration principles. Ability to interpret technical drawings and specifications. Experience with water-cooled condensers or cellar cooling units is a plus. Problem-Solving Skills: Excellent diagnostic and troubleshooting abilities. You approach challenges methodically and stay cool under pressure when complex issues arise. Organisational Skills: A proactive planner who preempts issues - you're someone who ensures the van is stocked, tools are ready, and sites are prepared. Keen attention to detail with an eye for site conditions, safety, and completeness. Leadership & Communication: Proven ability to lead crews or mentor junior engineers. You communicate clearly with clients, colleagues, and contractors. You take ownership, inspire others with a "get it right the first time" attitude, and are comfortable making decisions on the fly to keep projects on track. Work Ethic & Travel Readiness: Self-motivated and reliable, with a genuine pride in craftsmanship. Willingness to travel across the UK and occasionally overseas for installations. (All travel expenses and accommodations are covered - you just bring your expertise.) A valid UK driving licence and ability to work away from home on multi-day projects are required. If you're an refrigeration/refrigeration engineer who's grown frustrated with chaotic job sites or poor planning, this is your chance to drive change. We want someone who will take charge and ensure our projects run like clockwork. Team Expansion Note: - This is a key hire to support a growing portfolio of premium wine room clients. - You'll be involved in shaping SOPs, training junior engineers, and improving customer service continuity. What We Offer When you join Sorrells as Lead Refrigeration Engineer, you're stepping into a key role with the chance to truly make an impact. We offer: Leadership & Autonomy: This is a genuine leadership position. You will have the autonomy to shape our refrigeration division's processes and set the standard for excellence. Your ideas will be heard, and you'll play a major part in decision-making for tools, training, and techniques as we grow. Exciting Projects: Work on high-end, one-of-a-kind projects that few engineers ever get to tackle. From subterranean home wine cellars to climate-controlled vaults in luxury hotels, you'll apply your craft in some extraordinary settings. Every project is different, keeping the work fresh and challenging. Professional Growth: We are committed to your development. You'll collaborate with master craftsmen in joinery, metalwork, and design, broadening your knowledge of integrated wine cellar systems. We also support additional training and certification to help you expand your technical and leadership skills. Supportive Team Culture: Join a passionate, close-knit team that takes pride in their work. We prioritise quality over quantity and teamwork over ego. You'll have the backing of an experienced support staff and management that understands the importance of proper planning and resources for the job. Our culture is built on doing things right and delivering an exceptional product to our clients. How to Apply If you're ready to take the lead in delivering world-class wine cellar cooling systems, we want to hear from you! Please submit your CV and a brief cover letter highlighting your relevant experience and what excites you about this opportunity. Apply now and help us build the next chapter of Sorrells' legacy in fine wine storage. We look forward to reviewing your application and potentially welcoming you to the team! Job Type: Full-time Benefits: Company pension On-site parking Application question(s): Are you located within an hour of Rayleigh? Experience: Refrigeration Engineer : 3 years (required) Work Location: In person
