Facilities Manager - Residential - The Green, Horsham

Purpose of the Role

We are seeking an experienced Facilities Manager to deliver facilities management to our existing and future instructions. The FM is responsible for the provision of hard & soft facilities management, statutory Health & Safety compliance and environmental compliance to our occupiers and visitors.

The Facilities Management network is crucial to the effective delivery of Property Management and is involved in managing a national portfolio of retail parks, offices, industrial estates and residential schemes. We deliver excellent customer service and ensure exacting standards of presentation and maintenance is delivered on each property we look after. We manage the safety, compliance, and operation of the property, developing positive occupier relationships; working with Management Surveyors to deliver high-quality property management for the benefit of Savills clients and occupiers.

Team structure

The FM may have line management responsibilities for will work closely with the Operations Support team, Residential Property Managers, Supply Chain, Mobilisation and other service lines within the Property Management division.

Key Responsibilities

Compliance

Ensure compliance with all statutory and legal requirements.

Always ensure the full set of risk assessments is held at each property and on Datastation, and action plans are implemented, diligently and competently.

Maintain a compliance rating of 95%

Complete monthly audits for each site and uploaded to the system in line with target date, 25th of each month

Operations

Ensure high standards of cleaning, repair and presentation are achieved and maintained within property budgets

In the event of an emergency, attend site and report in line with incident process

Review service partner performance and deal with shortcomings in partnership with Service Partner+

Prepare and implement contingency plans to ensure adequate and suitable site attendance

Establish and implement best practice, whilst ensuring safe working practices are always complied with

Oversee the planned and preventative maintenance programme, developing an appropriate strategy for the property

Where required, conduct and record vacant property inspections in line with insurance requirements and Savills policy

Efficient and thorough handover of existing sites between RFMs as and when required

It is expected that the majority of your week will be mobile completing proactive, planned and reactive site visits.

Occupier relationships

Monitor activity and update Property Manager on new occupiers, space being vacated, building works

In any dealings with occupiers, manage service satisfaction and confidence in Savills

Pass on residents' enquiries to the Property Manager same day

ESG

Make decisions and recommendations aligned to the Savills Green Charter

Record utility consumption and report as required

Set and implement an appropriate environmental strategy for each property including energy management

Finance

Prepare the first draft of the Service Charge budget for Management Surveyor 4 months in advance of year end (where applicable)

Monitor Service Charge expenditure and ensure all Contract and Purchase orders are raised and managed as per process and policy

People

Annual appraisals of all staff under your Line Management

Attendance and team and occupier meetings as required

Deliver 'Toolbox Talks' to onsite staff and notify onsite staff of new procedures and regulations

Relationships

Residential Property Managers

Savills consultants and support teams

Occupiers

Service partners

Mobilisation

Workforce+

Skills, Knowledge and Experience

IOSH and/or NEBOSH

Experienced in preparing Service Charge budgets and managing expenditure across several sites

Excellent organisation and time management

Self-motivated and excellent interpersonal skills

Must haves

Full, clean driving license

IOSH (NEBOSH desirable)

Fully IT literate

Attendance at internal training courses is compulsory, as is the self- identification of training needs

Understanding of the section 20 consultation process

Proven Residential Facilities Management experience - AIRPM or equivalent industry recognised qualification preferred

Working Hours - 0900 - 1730 (37.5 hours)

Salary - £45,000 p/a

Please see our Benefits Booklet for more information.