53 jobs found

A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-

Income and Property Administrator 22.5 hours per week / permanent / £27,110 per annum, pro rata / working at our central office in Hove, East Sussex (working pattern to be discussed at interview). YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are looking for an Income and Property Administrator to join our Income and Property Management team. In this role, you will support the effective management of key housing and property functions by maintaining accurate records relating to rent collection, lease and housing management, resident information, and property compliance. You will ensure that all internal systems remain accurate, consistent, and up to date, including: Rent and former tenant arrears accounts Lease and housing management information Resident records Property and compliance data This is a dynamic and collaborative role, working closely with Income Officers to build strong communication links across the service. You will provide essential administrative support with rent arrears cases and liaise with appointed Debt Management Agents where required. You will be part of a small, dispersed Income team within Housing and Property Services. The team comprises the Income Team Leader, two Rent Officers, a fulltime Income & Property Administrator, and this vacant post. Working alongside our Supported Housing services, the Income team is responsible for the effective collection of the organisation's rent and associated property charges, contributing directly to the sustainability and impact of our housing services. If you are enthusiastic about this opportunity but don't meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we're looking for. We are looking for an enthusiastic individual who can work both independently and as part of a team. Ideally, you will have experience in a busy and varied administrative role, with strong digital skills and confidence using the Microsoft Office 365 suite. You will already have experience in a broad administrative position and be competent in using software applications, including MS Office and rent or paymentrelated databases. Strong communication skills are essential, as you will be engaging with colleagues and external partners at all levels. You will be selfmotivated, able to use your initiative, and capable of managing and prioritising your workload effectively. An eye for detail is important, along with demonstrable experience in reconciling data and handling financial information accurately. In addition, you will have a basic understanding of the key risks, challenges, and opportunities faced by young people that may impact their ability to pay rent, as well as a basic awareness of supported housing. If you would like any further information or an informal discussion about this post, please contact Should you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 12 April 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity check.

Housing Officer This is an excellent opportunity for a Housing Officer with experience in housing management, tenancy support, safeguarding and resident engagement to support vulnerable individuals and promote independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Housing Support Officer, Tenancy Officer, Supported Housing Worker, Accommodation Officer, Hostel Support Worker, Key Worker, Residential Support Worker, Tenancy Support Officer, Supported Housing Officer SALARY: £26,299 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours total spread across Monday to Friday (with occasional requests to help cover evenings/weekdays) JOB OVERVIEW We have a fantastic new job opportunity for a Housing Officer to support vulnerable individuals experiencing homelessness and complex needs within a supported housing environment. As a Housing Officer you will deliver high-quality housing management, tenancy support and safeguarding, ensuring residents are supported to sustain their accommodation and move towards independent living. Working closely with residents, external agencies and stakeholders, the Housing Officer will manage tenancies, address anti-social behaviour, and coordinate access to support services such as mental health, substance misuse and welfare benefits. This role requires strong communication, organisation and problem-solving skills, with a proactive and person-centred approach to delivering effective housing services. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Officer include: Housing Management Delivery: Provide effective housing and tenancy management across allocated accommodation Property Inspections: Conduct regular property checks to ensure compliance with housing standards and health and safety regulations Resident Support: Offer guidance, signposting and access to external services to support resident wellbeing Tenancy Sustainment: Support residents to understand their rights and responsibilities and maintain successful tenancies Safeguarding Responsibilities: Promote safeguarding and ensure the safety of residents and staff at all times Risk Management: Maintain, review and communicate risk assessments and support plans Void Management: Ensure void properties are prepared and re-let promptly Income Management: Maximise rent and service charge collection Record Keeping: Maintain accurate and up-to-date records using internal systems Multi-Agency Working: Liaise with local authorities, support services and stakeholders to coordinate support Health and Safety Compliance: Carry out safety inspections and respond to incidents in line with procedures Resident Engagement: Build positive relationships, motivate residents and support progression into independent accommodation CANDIDATE REQUIREMENTS Previous experience in housing management, tenancy support or supported housing Experience working with vulnerable individuals, including those with mental health or substance misuse needs Knowledge of safeguarding principles and risk assessment processes Experience managing anti-social behaviour and tenancy-related issues Strong communication and interpersonal skills with the ability to build effective relationships Good organisational skills with the ability to prioritise workload and manage competing demands Experience with record keeping, reporting and case management systems Ability to work independently and as part of a team in a dynamic environment Understanding of housing standards, health and safety and compliance requirements A proactive, flexible and person-centred approach to supporting residents This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14535 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to our Housing and Welfare Rights Team based in Stockport. The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting. Creative Support own and manage a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community. You will be responsible for a caseload of tenants residing in our supported accommodation, managing all tenancy related tasks including sign ups, Housing Benefit claims, arrears management, tenancy enforcement action and voids monitoring. You will take prompt, appropriate action to resolve cases and support our tenants to maintain their tenancies. You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary. You will ideally have some knowledge of the current Housing Benefit system. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better achieve positive outcomes for our tenants and maximise Creative Support's income from its housing stock. This role also involves regular, regional travel. For an informal discussion about the role please contact Catherine Reilly-Cooper, Head of Supported Housing on . Vacancy Reference Number: 88263 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Service Charge Analyst / Accountant Location: London (Hybrid) Contract: FTC Salary - 40-50k Hyperion Partners are currently working in partnership with a well-established housing organisation to appoint an experienced Service Charge Analyst / Accountant on an interim basis. This is a critical assignment focused on supporting the completion of the 2024/25 service charge reconciliation, ensuring accurate cost allocation, maximising recovery of balancing charges, and strengthening financial processes ahead of the next financial cycle. The Role You will play a key role in reviewing and reconciling service charge accounts, identifying inconsistencies, and ensuring all costs are accurately apportioned in line with lease agreements and policy. Working closely with both finance and operational teams, you will provide insight, challenge assumptions, and help improve financial controls and reporting. Key Responsibilities Review and reconcile 2024/25 service charge accounts Analyse and reapportion costs in line with lease agreements and policy Identify and resolve misallocations and inconsistencies in financial data Support the preparation and issue of balancing charges Work collaboratively with finance and operational teams to validate data and assumptions Highlight risks relating to income recovery and financial accuracy Recommend improvements to coding structures, cost allocation processes, and reporting Key Deliverables Completion and closure of 2024/25 service charge accounts Support the timely delivery of 2025/26 service charge accounts Accurate and compliant service charge apportionment Maximised recovery of balancing charges Improved financial processes and reduced risk of audit issues

Experience working in a housing and income collection setting Background in credit control with practical knowledge of income recovery processes Confident using housing management systems to monitor and manage accounts Solid understanding of the legal framework for housing including Pre-Action Protocols Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit Proficient in MS Office applications including Word, Excel and Outlook Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Essex on an initial 8 week temporary contract followed by a 12 month fixed term contract. During the temporary period you will be on an hourly rate. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you.

About the Role We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters. This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents. Key Responsibilities Tenancy Management Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements Carry out tenancy audits and routine property inspections Respond to general tenancy enquiries and resolve issues effectively Income & Arrears Management Monitor rent accounts and take appropriate action to address arrears Support residents experiencing financial hardship and refer to support services where appropriate Anti-Social Behaviour (ASB) Investigate reports of ASB and manage cases through to resolution Work in partnership with relevant agencies and take enforcement action where required Safeguarding & Complex Cases Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases Liaise with external partners such as police, social care, and health services to provide coordinated support Customer Service & Administration Provide responsive and professional customer service, including phone and casework support Maintain accurate records, case notes, and documentation Ensure all work is carried out in line with policies and procedures Person Specification Essential Experience & Skills: Demonstrable experience working as a Housing Officer within a UK Local Authority Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling Experience managing complex and sensitive cases Ability to work independently and manage a diverse workload Excellent communication and interpersonal skills Experience working with external partners such as police, social services, and healthcare professionals If you're interested please apply.

A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements.If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.You'll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do . We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti-Social Behaviour, ASB Management, Community SafetyREF-

Position: Housing Officer Specialist Location : Ebley Wharf, Stroud, GL5 4UB Start Date: ASAP Contract Duration: 4+ Months Working Hours: 37 hours per week, Monday to Friday Pay Rate: £100.00 Per Day Job Reference: (phone number removed) Who We Are Looking For We are seeking an experienced Housing Officer to join a busy, generic housing team. This is a hands-on, field-based role requiring a confident professional who can manage a diverse caseload, work independently, and handle complex tenancy issues. This role is fully office and patch-based (5 days per week) , so candidates must be comfortable working on-site and within the community. Job Responsibilities Tenancy Management Manage a portfolio of tenancies, ensuring compliance with tenancy agreements Conduct tenancy audits and property visits Handle general tenancy-related enquiries and casework Income & Arrears Management Monitor rent accounts and take appropriate action to recover arrears Support tenants with financial difficulties and signpost to relevant services Anti-Social Behaviour (ASB) Investigate and manage ASB cases, working closely with tenants and partners Take appropriate enforcement action where necessary Safeguarding & Support Identify and manage complex cases including hoarding and vulnerable tenants Work collaboratively with external agencies such as police, mental health services, and adult social care Customer Service & Operations Provide phone cover and respond to tenant queries in a timely manner Maintain accurate records and case notes Ensure compliance with policies and procedures Person Specification Must-Have: Proven experience as a Housing Officer within a UK Local Authority Strong background in tenancy management, rent arrears, and ASB casework Experience handling complex cases including hoarding and vulnerable tenants Ability to work independently across a housing patch Excellent communication and stakeholder management skills Experience working with partner agencies (e.g., police, social services, mental health teams) Nice-to-Have: Knowledge of housing legislation and best practice Experience in a generic housing officer role covering multiple functions Strong case management and reporting skills DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.

PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.

Temporary Income Officer Glasgow or Edinburgh Immediate Start Your new company A well established Housing Association is seeking an experienced Income Manager to join their team on a temporary basis. This is an excellent opportunity for an income specialist who thrives in a supportive and flexible environment and is looking for an immediate interim role. Your new role You will play a key role in leading and supporting income related services, ensuring the effective management of rent accounts, arrears, and customer support. The ideal candidate will bring strong housing sector experience and the confidence to step into a busy operational environment quickly. Oversee and support income management activities within the housing team Ensure effective arrears management and compliance with policies Provide guidance, leadership, and support to officers (line management experience preferred but not essential) Work collaboratively across teams to support tenants and sustain tenancies Use sector specific systems to manage caseloads (Homemaster experience preferred) What you'll need to succeed Background as an Income Officer, Housing Officer, Income Manager, or similar Strong understanding of arrears management and tenancy sustainment Experience using Homemaster (desirable) Confident communicator with strong decision making skills Comfortable working in a hybrid environment Able to start at short notice What you'll get in return Month to month rolling interim position Flexible hybrid working (3 days from home / 2 in the office) Supportive, collaborative team culture Opportunity to make a real impact in a respected housing organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

This temporary opportunity as an Income Officer - Interim in the Not For Profit industry involves managing rent arrears and providing support to tenants. Based in St. Helens, this role requires strong organisational and communication skills to ensure successful outcomes. Client Details The organisation is a small-sized entity within the Not For Profit industry, dedicated to supporting individuals and communities. They focus on providing housing and related services, ensuring positive outcomes for their tenants and stakeholders. Description Manage rent arrears and ensure timely collection of payments. Engage with tenants to provide advice and support regarding payment plans. Maintain accurate records of all interactions and transactions. Prepare reports on income collection performance for internal review. Work closely with other departments to resolve tenant-related issues. Ensure compliance with relevant regulations and organisational policies. Provide excellent customer service to tenants and stakeholders. Contribute to the improvement of income collection processes and procedures. Profile A successful Income Officer - Interim should have: Experience in income collection or a related field within the Not For Profit industry. Strong knowledge of housing regulations and rent arrears management. Excellent communication and interpersonal skills. Ability to work independently and handle sensitive situations professionally. Proficiency in maintaining accurate records and preparing reports. A solution-oriented mindset and a commitment to supporting tenants. Job Offer Hourly rate between 19.00 and 23.00, commensurate with experience. Temporary position offering flexibility and a supportive working environment. Opportunity to contribute positively within the Not For Profit industry. Role based in St. Helens, providing an accessible location for local candidates. If you are an organised and motivated professional, this Income Officer - Interim position in St. Helens could be the perfect next step in your career. Apply today to make a meaningful impact!

Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively

Spencer Clarke Group are seeking a Housing Services Manager for a Local Authority Client in Spalding. In this role, you will lead and improve the Council's landlord housing services, ensuring safe, compliant homes, strong tenancy management, and excellent outcomes for tenants and communities. Duties: Manage tenancy and estate services across general needs, sheltered, and supported housing. Oversee rent collection, budgets, and financial performance, including the Tenant Hardship Fund. Lead, develop, and support a high-performing team of housing officers and coordinators. Ensure compliance with housing law, regulations, and safeguarding standards while driving service improvements. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in social housing management or housing policy development. Managing people and leading teams to deliver high-performing services. Budget management and financial oversight, including income collection. Delivering service improvements and regulatory compliance in housing or local government. What's on offer: Salary: £300 per day may negotiate higher for exceptional candidates, based on experience Contract type: 3 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on . INDSCGTK

Temporary Housing Officer Manchester (3-Month Contract, Potential Extension) Location: Manchester Contract: Temporary (3 months, with potential for extension) Pay Rate: Competitive (dependent on experience) Start Date: ASAP We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Manchester on an initial 3-month temporary contract, with the possibility of extension. This is a fantastic opportunity for a proactive and customer-focused individual to make an immediate impact within a busy housing team. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) What s on Offer: Immediate start Competitive hourly rate Opportunity for contract extension Valuable experience within a reputable organisation If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you. Apply now or get in touch for more information.

Job Title:Tenancy Enforcement Officer Job Location: Brindley Place, Birmingham Covering Wolverhampton, Walsall, Telford and West Bromwich and Connock. Salary: 42,000 plus 750 Car allowance Contract type: Permanent Working hours: 37 hours per week About the role As part of our Localities team, you ll deliver a high-quality, customer-focused housing management service across a cross-tenure patch ?" with a strong specialist focus on anti-social behaviour (ASB) prevention, investigation and enforcement. This is a role for someone who can combine excellent tenancy management with the confidence to manage complex ASB and serious tenancy breach cases end-to-end, including progressing cases through legal routes where required. You ll take a victim-centred approach while also ensuring we act decisively and proportionately to protect communities and uphold tenancy conditions. Key responsibilities include : Leading on complex ASB case management, from first report and risk assessment through investigation, action planning, resolution and closure. Using a preventative and early-intervention approach: proportionate, timely actions that reduce harm and stop issues escalating. Gathering and managing evidence: interviews, home visits, professional witness evidence, case notes, action plans, and clear record keeping aligned to policy and legal requirements. Progressing enforcement and legal outcomes where appropriate, including preparing legal documentation, working with solicitors/counsel, attending court, and representing the organisation when required. Supporting victims and witnesses, taking a trauma-informed approach, ensuring safeguarding concerns are identified and appropriately escalated. Working closely with internal colleagues (including Housing, Neighbourhoods/Homes & Communities, Income, Repairs, and Support services) to deliver joined-up outcomes. Building effective partnerships with external agencies such as Police, Local Authorities, support organisations and community safety partners, including participating in and/or leading multi-agency meetings. Delivering core housing management activity across your patch, including managing tenancy changes and breaches, supporting tenancy sustainment, responding to property/estate issues, and providing clear advice to customers on their rights and responsibilities. Acting as a point of expertise on ASB and tenancy enforcement, sharing good practice and supporting colleagues to take confident early action on lower-level tenancy concerns. You ll be working independently in challenging situations and changing priorities, striving to add value to everything you do and contributing to safe, resilient communities. Please note: if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. Application requirement: All applicants are required to submit a CV and cover letter detailing their experience in ASB case management and progressing enforcement/legal outcomes within a housing context. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You re a resilient, customer-focused housing professional who can balance empathy with firm, evidence-based decision-making. You re confident managing sensitive situations, building trust with residents, and taking proportionate action to address tenancy breaches and protect communities. You will have: Demonstrable experience of managing ASB cases within a housing or community safety context, including complex or high-risk cases. Experience of tenancy enforcement and progressing outcomes through formal routes where required (including preparing legal paperwork and working with legal representatives). Knowledge and experience of housing and tenancy law, including areas such as succession, assignments, mutual exchange, and ending tenancies. Strong partnership-working skills and confidence engaging with internal colleagues and external agencies. Excellent written skills, with the ability to produce clear, accurate documentation and case records to a high standard. The ability to self-manage a varied caseload, prioritise effectively, and meet targets and deadlines while maintaining quality and compliance. A good general or technical education beyond GCSE (e.g., A Levels / NVQ3 or equivalent level of ability), including verbal reasoning and numerical skills. Access to own vehicle and correct business insurance About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. Trust based flexible working and supportive and friendly teams 25 days annual holiday entitlement, increasing to 30 days One day off for your birthday Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions. This is a community-based role with a strong on-site presence. The Role Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery. Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy. Handle formal complaints and ensure timely, professional and customer-focused responses. Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency. Oversee rent collection and income-related activity, supporting teams to manage arrears effectively. Manage estates services including grounds maintenance and contractor performance. Develop, manage and monitor Service Level Agreements and contracts to drive service improvement. Lead on tenancy fraud investigations and ensure appropriate action is taken. Monitor service performance, identify areas for improvement and implement solutions to enhance delivery. Ensure all services are delivered in line with organisational objectives, housing legislation and best practice. Key Requirements Strong experience within housing management at a senior or managerial level. Proven experience managing complex tenancy issues, ASB and complaints. Ability to operate both strategically and operationally within a housing service. Strong leadership skills with experience supporting and developing teams. Excellent communication and stakeholder management skills. Experience managing estates services and contractor performance. Experience developing and managing SLAs and driving service improvements. Full UK driving licence and access to a vehicle. CIH Level 4 (or equivalent) or demonstrable equivalent experience. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively

Your new company An exciting opportunity has arisen for a Housing Officer to join a forward-thinking and community-focused organisation. The successful candidate will play a key role in delivering a high-quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods. This role is ideal for someone who is passionate about making a difference, confident working with diverse communities, and experienced in tenancy management, safeguarding, and partnership working. Your new role Deliver a professional and high-quality housing management service across a designated patch. Manage all aspects of tenancy management, including sign-ups, successions, mutual exchanges, and tenancy breaches. Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies. Respond to reports of anti-social behaviour, nuisance, safeguarding concerns and emergency situations. Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions. Work proactively with internal teams and external agencies including social care, police, health services and support providers. Prepare accurate reports, maintain detailed case records and contribute to legal processes where required. Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support. Promote resident involvement, customer satisfaction and community cohesion. Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation. What you'll need to succeed We are seeking a confident and motivated individual with strong communication skills and the ability to work effectively in challenging situations. The ideal candidate will be:Essential Skills & Experience Excellent communication, negotiation and interpersonal skills. Ability to manage a busy caseload and prioritise under pressure. Experience working with tenants, customers or vulnerable individuals. Strong record-keeping, report writing and attention to detail. Ability to work both independently and as part of a team. Knowledge of safeguarding principles. Understanding of housing legislation, welfare benefits and tenancy management. Confident using IT systems and digital tools. Full UK driving licence and ability to travel between sites. Desirable Experience working in housing management or a related field. Understanding of anti-social behaviour case management and enforcement. Experience conducting property inspections or estate management work. Knowledge of Choice Based Lettings, universal credit processes or mediation techniques. CIH qualification (or willingness to work towards it). What you'll get in return Hybrid working opportunities. Support with professional development and housing qualifications. A supportive, people-centred team culture. Opportunity to make a real difference to tenants and local communities. Mileage and business travel expenses covered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk