Customer Service Coordinator

Customer Service Coordinator £25,000Gravesend Full time Permanent Monday to Friday 6am - 2pmDo you have experience in a busy fast paced environment?Do you have experience in customer service/helpdesk roles?Attega Group is working on behalf of our client as their in-house recruitment provider.We are currently recruiting for a Customer Service Coordinator to join their team.The main purpose of this Customer Service Coordinator role is to support the help desk and liaise with our engineers. In return, our client is offering a salary of up to £25,000 P/A, depending on experience.Company benefits also include:

• 20 days holiday plus bank, Company events

This role is full-time and permanent. The hours of work will be 6am - 2pm Monday - Friday.Reporting to the line manager your responsibilities will include:

• Handle incoming telephone calls from drainage engineers, customers, and colleagues.
• Deal with a busy shared inbox, dealing with all emails in a timely manner.
• Log new job requests onto internal job management systems and client portals.
• Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests.
• Provide on-site support and assistance to drainage engineers as needed.

The ideal candidate:

• Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role.
• Excellent communication and organisational abilities
• Strong administrative skills with a high level of attention to detail.
• Proficient in Microsoft Office, particularly Word and Excel.
• A proactive team player with the ability to work independently and meet deadlines

For more information on our Customer Service Coordinator role, please contact Amy in the Attega Group offices today!