Application Support Analyst

Job Title: Application Support Analyst
Location: Gerrards Cross, Buckinghamshire
Salary: 35,000 - 40,000 (plus benefits)

A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments.

You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting.

The Role

You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player.

Key responsibilities include:
- Providing 2nd line application support to internal users
- Managing and resolving incidents and service requests
- Investigating application, database, and system issues
- Writing and running SQL queries for troubleshooting and data analysis
- Supporting Windows based environments and related infrastructure
- Working with remote access tools to support users across multiple sites
- Documenting fixes, processes, and known errors

Essential skills and experience:
- Proven experience in an Application Support or similar technical support role
- Strong working knowledge of SQL and relational databases
- Experience supporting Windows environments
- Familiarity with service desk and ticketing tools such as Jira
- Experience using remote access and support tools
- Excellent communication and interpersonal skills

Desirable, not essential:
- Experience supporting applications within healthcare or regulated environments
- Understanding of data security and confidentiality best practices

If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.