Housing Allocations Officer

We are seeking a motivated and customer-focused Housing Allocations Officer to join our Housing Services team. You will play a vital role in assessing housing applications, maintaining the housing register, and ensuring properties are allocated in line with policy, legislation, and the needs of applicants.Key Responsibilities

• Assess and process housing applications, verifying eligibility and priority banding in line with the Council's allocation policy and housing legislation
• Manage and update the housing register, ensuring records are accurate and up to date
• Allocate properties fairly and transparently, working closely with housing providers and partner organisations
• Provide clear advice and guidance to applicants on their housing options, rights, and responsibilities
• Handle enquiries and correspondence professionally, maintaining excellent customer service
• Prepare reports and case files as required, ensuring compliance with data protection and safeguarding standards

About You

• Experience in housing allocations, lettings, or a similar housing role
• Strong knowledge of housing legislation, allocations policies, and eligibility criteria
• Excellent communication skills, with the ability to explain complex processes clearly to applicants and stakeholders
• Strong IT and administrative skills with attention to detail
• Ability to manage a varied workload, meet deadlines, and work under pressure
• A team player with a commitment to fairness, equality, and delivering a high-quality service

If you have the relevent skills then please apply today!