Customer Service Advisor

We are pleased to be working in partnership with a key client within construction in Livingston and are looking for a Customer Services Advisor to join their team. In this role, you will play a key part in supporting our customers by managing enquiries and complaints relating to works carried out on behalf of our client, while providing clear and timely updates on progress.

Hours: 8am-4.30pm
Salary: upto 35,000 DOE in industry

The Role:
You will be responsible for investigating and resolving customer queries, ensuring customers feel listened to, informed, and supported throughout their journey.

Key Responsibilities:

• Responding to customer enquiries via phone and email in a professional and timely manner
• Investigating customer queries and concerns, identifying causes and agreeing appropriate resolutions
• Managing complaints with empathy and professionalism, turning challenges into positive customer experiences
• Keeping internal systems up to date with accurate records of customer communications
• Proactively updating customers on the progress of works
• Collecting, collating, and analysing data relating to customer enquiries and complaints to support continuous improvement

The ideal candidate:

• Strong verbal and written communication skills
• Ability to listen effectively and manage conversations confidently, including in challenging situations
• Genuine understanding of customer needs
• Patient and empathetic approach
• Strong organisational skills
• Strong problem-solving ability
• Ability to manage a varied workload efficiently
• Adaptable and flexible in responding to a wide range of customer enquiries
• Comfortable using technology
• Proficient in Microsoft Office, particularly Excel
• Confident in building positive relationships both internally and externally

Please apply with an up to date CV or contact Millie for more information - (phone number removed)

INDPERM