Customer Operations Manager

Customer Operations Manager up to £50k base Staffordshire

1 day a week remote working

Join a growing specialist environmental business delivering vertically integrated consulting and product solutions in silt pollution control and water treatment. The Customer Operations Manager (COM) will own the day-to-day customer experience and operational flow of the business. This is a management-level, delivery-focused role. The COM will ensure that enquiries, orders, logistics, stock, and operational hand-offs happen clearly, consistently, and predictably, protecting customer trust.

The role of a Customer Operations Manager

• Take responsibility for managing inbound operational communication (calls, emails, general enquiries).
• Logging, classifying, and progressing enquiries using defined triage processes.
• Owning day-to-day standard product supply contracts.
• Coordinating operational flow between technical teams, the warehouse/depot, and compliance and administration.
• Maintaining visibility of live enquiries, orders, deliveries, and hand-offs.
• Managing stock visibility, supply-chain coordination, and logistics (UK and international).
• Line-managing a small number of operationally critical staff.
• Owning all office and depot operational systems, including health and safety and people infrastructure.
• You will ensure post-sales follow-up is tracked, visible, and completed.
• You will play a key role in incrementally improving operational processes, including tightening hand-offs and response standards, improving visibility and tracking, and reducing reliance on tacit knowledge and informal workarounds.

The Benefits of this Customer Operations Manager s role

• Base Salary of £40,000 - £50,000 Depending on experience
• 8AM-4PM Monday Friday ( we can offer flexibility around this)
• 25 days Holiday + Bank holiday s
• Standard nest pension
• Free onsite parking

You may come from operations, customer operations, service delivery, logistics, manufacturing, or a similar environment. Experience in construction, environmental services, infrastructure, or technical products is helpful but not essential.

If you feel this Operation manager s role would be right for you, please contact Rebecca William s at Maintech Recruitment on (phone number removed) for more information.

Connect with me on LinkedIn: Rebecca Williams

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Maintech recruitment, are an equal opportunities agency and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; If you need any additional assistance with applying for this role please contact the team.
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