? About Us Since opening in 2011, Harris Academy Beckenham has gone from strength to strength. We have been oversubscribed for the last three years, rapidly becoming the school of choice in the local area. Our GCSE and A Level results have improved each year, with our English and Maths combined score in 2016 reaching an outstanding 80% A -C. Our ambition and aspiration will ensure that we continue to focus on the success of all of our students, irrespective of background. Since converting, results have dramatically improved and we secured a judgment of 'Outstanding' from Ofsted in 2017. Why work at Harris Academy Beckenham? 'The school's culture of aspiration and ambition is clearly demonstrated in classes. Teachers are aspirational for their pupils and set high expectations for them. Pupils respond positively. They are determined to do their best and are confident about meeting ambitious targets set by their teachers.' (OFSTED 2017) ? Summary Are you looking to support your local academy? Join us as Senior Premises Officer at Harris Academy Beckenham. We are looking for a dedicated and experienced individual to assist the Premises Manager in ensuring the effective management, organisation and supervision of all matters relating to, and all staff involved with, the Academy premises. The role is likely to suit a professional with experience in premises and facilities management and assistance either in a professional building or educational establishment. As Senior Premises Officer, you will join a dedicated team of professionals supporting the management of our academy premises. ? Main Areas of Responsibility Your responsibilities will lie in the following areas: Grounds maintenance, including keeping hard surface areas and paths free of litter, leaves, weeds and other debris, grass cutting, pruning, weeding, planting, and maintenance of sports pitches and other athletic facilities Security, including routine and non-routine opening of the buildings and grounds, and availability as a keyholder for telephone call-out out of hours Cleaning and building maintenance, including carrying out improvements and maintenance, and reporting any defects Lettings, including those in the evenings and at weekends, ensuring that the premises are clean and in a satisfactory condition before and after, and being in attendance throughout the letting Health and safety, ensuring adequate measures are taken at all times and reporting any breaches or defects Fire precautions, including checking equipment and maintaining escape routes General tasks including transporting mail and other goods on site, and moving and setting up furniture Qualifications & Experience We would like to hear from you if you have: Qualifications to A Level or equivalent Basic knowledge of Health and Safety regulations Sound training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, or heating systems Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Experience of working in a school or educational establishment with children and young people Considerable DIY experience ? Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more abouton our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? Next Steps If you have any questions about this opportunity, please contact us via e-mail, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. You will need this when completing your application. Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site.
Apr 01, 2026
Full time
? About Us Since opening in 2011, Harris Academy Beckenham has gone from strength to strength. We have been oversubscribed for the last three years, rapidly becoming the school of choice in the local area. Our GCSE and A Level results have improved each year, with our English and Maths combined score in 2016 reaching an outstanding 80% A -C. Our ambition and aspiration will ensure that we continue to focus on the success of all of our students, irrespective of background. Since converting, results have dramatically improved and we secured a judgment of 'Outstanding' from Ofsted in 2017. Why work at Harris Academy Beckenham? 'The school's culture of aspiration and ambition is clearly demonstrated in classes. Teachers are aspirational for their pupils and set high expectations for them. Pupils respond positively. They are determined to do their best and are confident about meeting ambitious targets set by their teachers.' (OFSTED 2017) ? Summary Are you looking to support your local academy? Join us as Senior Premises Officer at Harris Academy Beckenham. We are looking for a dedicated and experienced individual to assist the Premises Manager in ensuring the effective management, organisation and supervision of all matters relating to, and all staff involved with, the Academy premises. The role is likely to suit a professional with experience in premises and facilities management and assistance either in a professional building or educational establishment. As Senior Premises Officer, you will join a dedicated team of professionals supporting the management of our academy premises. ? Main Areas of Responsibility Your responsibilities will lie in the following areas: Grounds maintenance, including keeping hard surface areas and paths free of litter, leaves, weeds and other debris, grass cutting, pruning, weeding, planting, and maintenance of sports pitches and other athletic facilities Security, including routine and non-routine opening of the buildings and grounds, and availability as a keyholder for telephone call-out out of hours Cleaning and building maintenance, including carrying out improvements and maintenance, and reporting any defects Lettings, including those in the evenings and at weekends, ensuring that the premises are clean and in a satisfactory condition before and after, and being in attendance throughout the letting Health and safety, ensuring adequate measures are taken at all times and reporting any breaches or defects Fire precautions, including checking equipment and maintaining escape routes General tasks including transporting mail and other goods on site, and moving and setting up furniture Qualifications & Experience We would like to hear from you if you have: Qualifications to A Level or equivalent Basic knowledge of Health and Safety regulations Sound training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, or heating systems Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Experience of working in a school or educational establishment with children and young people Considerable DIY experience ? Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more abouton our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? Next Steps If you have any questions about this opportunity, please contact us via e-mail, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. You will need this when completing your application. Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site.
? About Us Harris Primary Academy Merton opened in 2014 as a local school for children aged two to eleven. We have a Nursery for 60 children and are a 2 form entry school for children in Pre School through to Year 6. We also have an additional resource base for 22 children who are diagnosed with Autism. Our belief is that children thrive when they are consistently happy and safe at school and that through expert teaching and support all pupils can achieve to a high standard. As a part of the Harris Federation, we share best teaching practice with other Harris Academies and continue to build on the Harris Federation's proven track record in the borough: with two successful and oversubscribed Harris Secondary Academies, Harris Academy Merton and Harris Academy Morden. Our aim at Harris Primary Academy Merton is to make sure that our pupils leave us thoroughly prepared for secondary school and feeling that they have succeeded both academically and in the extracurricular aspects of Academy life. We want all of our children to have a truly enjoyable experience at school. Our pupils' achievements are celebrated every day in their lessons and we are proud that they are kind, caring, self-assured and eager to learn. ? Summary We are looking for an experienced individual to join Harris Primary Academy Merton as Premises Manager, supporting the effective management, organisation and supervision of all matters relating to, and all staff involved with, the academy premises. This is a part-time role. The actual salary will be £21,230.40-£ hours per week, 52 weeks per year). ? Main Areas of Responsibility As our Assistant Premises Manager, your responsibilities will include: Ensuring that all hard surface areas and paths are kept free of litter, leaves, weeds and other debris at all times and that all litter bins are emptied daily, and carrying out daily ground maintenance such as grass cutting, pruning, weeding, planting, to ensure a high standard of care and visual appearance Carrying out marking and maintenance of sports pitches and athletic facilities Carrying out security procedures for the Academy buildings and grounds Undertaking responsibility as required for routine and non-routine opening and closing of the buildings and grounds, including being available for out of hours call-outs as a keyholder Ensuring that adequate health and safety measures are taken at all times, reporting defects or breaches to the Facilities Manager Undertaking cleaning duties as required. In conjunction with the Facilities Manager, maintaining and operating heating, lighting, ventilation, water supplies, drainage and sanitation on site Carrying out improvements and maintenance to the building fabric Undertaking and being in attendance for lettings of the premises, including at evenings or weekends, including ensuring the premises are clean and in a satisfactory condition and that the required furniture and equipment is in place and reinstating the area and securing the premises after the letting is completed Taking delivery of and transporting mail, stores materials and other goods Carrying out the moving and setting up of furniture Qualifications & Experience We would like to hear from you if you have: Knowledge of Health and Safety legislation and requirements Qualifications to A Level or equivalent Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards At least two years' experience of working in an inner city school or educational establishment with children and young people Considerable DIY experience Experience of managing a team of premises staff Good communication skills, including an excellent telephone manner Skills in plumbing, electrical work, carpentry/joinery, painting and glazing to competent DIY standard Ability for some heavy lifting, physical fitness appropriate to tasks required Ability to monitor and report on structural faults/repairs Ability to monitor and order stocks of materials Ability to work evenings and weekends on a regular basis and to deal with emergencies occurring outside normal working hours For a full job description and person specification, please download the Job Pack. ? Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more abouton our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at t
Apr 01, 2026
Full time
? About Us Harris Primary Academy Merton opened in 2014 as a local school for children aged two to eleven. We have a Nursery for 60 children and are a 2 form entry school for children in Pre School through to Year 6. We also have an additional resource base for 22 children who are diagnosed with Autism. Our belief is that children thrive when they are consistently happy and safe at school and that through expert teaching and support all pupils can achieve to a high standard. As a part of the Harris Federation, we share best teaching practice with other Harris Academies and continue to build on the Harris Federation's proven track record in the borough: with two successful and oversubscribed Harris Secondary Academies, Harris Academy Merton and Harris Academy Morden. Our aim at Harris Primary Academy Merton is to make sure that our pupils leave us thoroughly prepared for secondary school and feeling that they have succeeded both academically and in the extracurricular aspects of Academy life. We want all of our children to have a truly enjoyable experience at school. Our pupils' achievements are celebrated every day in their lessons and we are proud that they are kind, caring, self-assured and eager to learn. ? Summary We are looking for an experienced individual to join Harris Primary Academy Merton as Premises Manager, supporting the effective management, organisation and supervision of all matters relating to, and all staff involved with, the academy premises. This is a part-time role. The actual salary will be £21,230.40-£ hours per week, 52 weeks per year). ? Main Areas of Responsibility As our Assistant Premises Manager, your responsibilities will include: Ensuring that all hard surface areas and paths are kept free of litter, leaves, weeds and other debris at all times and that all litter bins are emptied daily, and carrying out daily ground maintenance such as grass cutting, pruning, weeding, planting, to ensure a high standard of care and visual appearance Carrying out marking and maintenance of sports pitches and athletic facilities Carrying out security procedures for the Academy buildings and grounds Undertaking responsibility as required for routine and non-routine opening and closing of the buildings and grounds, including being available for out of hours call-outs as a keyholder Ensuring that adequate health and safety measures are taken at all times, reporting defects or breaches to the Facilities Manager Undertaking cleaning duties as required. In conjunction with the Facilities Manager, maintaining and operating heating, lighting, ventilation, water supplies, drainage and sanitation on site Carrying out improvements and maintenance to the building fabric Undertaking and being in attendance for lettings of the premises, including at evenings or weekends, including ensuring the premises are clean and in a satisfactory condition and that the required furniture and equipment is in place and reinstating the area and securing the premises after the letting is completed Taking delivery of and transporting mail, stores materials and other goods Carrying out the moving and setting up of furniture Qualifications & Experience We would like to hear from you if you have: Knowledge of Health and Safety legislation and requirements Qualifications to A Level or equivalent Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards At least two years' experience of working in an inner city school or educational establishment with children and young people Considerable DIY experience Experience of managing a team of premises staff Good communication skills, including an excellent telephone manner Skills in plumbing, electrical work, carpentry/joinery, painting and glazing to competent DIY standard Ability for some heavy lifting, physical fitness appropriate to tasks required Ability to monitor and report on structural faults/repairs Ability to monitor and order stocks of materials Ability to work evenings and weekends on a regular basis and to deal with emergencies occurring outside normal working hours For a full job description and person specification, please download the Job Pack. ? Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more abouton our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at t
School Premises Manager A skilled Premises Manager is required to oversee facilities management, site maintenance, health and safety compliance, and contractor coordination within a school environment, ensuring efficient operations and high standards across the premises. If you've also worked in the following roles, we'd also like to hear from you: Facilities Supervisor, Estates Officer, Caretaking Manager, Building Services Manager, Facilities Manager, Estates & Facilities Manager, Lead Caretaker, School Site Supervisor, Facilities and Maintenance Manager, Caretaking Supervisor This role is known internally as a Site Manager SALARY: £33,641 to £34,506 per annum + Benefits LOCATION: Barkingside, Ilford, Essex (IG6) JOB TYPE: Full-Time,1 Year Fixed Term Contract WORKING HOURS: 40 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Premises Manager to lead the day-to-day management of a school site, ensuring facilities are safe, compliant and maintained to a high standard. As a Premises Manager you will oversee planned and reactive maintenance, manage contractors and support caretaking and cleaning teams while ensuring smooth site operations. The Premises Manager will work closely with leadership to maintain a safe, efficient and well-organised environment, supporting continuous improvement across facilities and services. This is an excellent opportunity for a Premises Manager with facilities management experience to make a meaningful impact within a supportive education setting. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Premises Manager include: Oversee Site Operations: Ensure maintenance, safety, security and compliance across all facilities Plan Maintenance Programmes: Deliver preventative maintenance, inspections and improvement works Manage Contractors: Coordinate external contractors ensuring high standards and compliance Lead Site Teams: Supervise caretaking and cleaning staff, allocating duties effectively Ensure Health and Safety Compliance: Maintain risk assessments, records and statutory requirements Monitor Site Services: Oversee systems such as alarms, heating, electrical and security Coordinate Deliveries and Storage: Manage goods, stock control and safe storage of materials Support School Operations: Ensure facilities are ready for daily use and lettings activities Manage Budgets and Resources: Control maintenance supplies and expenditure effectively Communicate with Stakeholders: Liaise with leadership, staff and visitors regarding site matters CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in facilities or maintenance management or a similar role Strong knowledge of health and safety regulations and compliance Excellent organisational and time management skills Ability to work independently and lead a team effectively Strong communication and interpersonal skills Experience with maintenance planning and site inspections Ability to carry out minor repairs and maintenance tasks Competent in basic ICT systems and record keeping Commitment to safeguarding and promoting the welfare of children DESIRABLE A proactive and positive approach to problem-solving Relevant health and safety training or willingness to undertake training Ability to respond effectively to unexpected situations BENEFITS Great opportunities for professional development NEST pension scheme (subject to eligibility) O2 discounts and Specsavers corporate eye test vouchers Flexible working opportunities Eligibility for NUS Card and CSSC membership Well-being programmes including retreats, yoga and wellness apps Cycle-to-work and Electric Vehicle Lease Schemes Free staff lunch and on-site parking This role requires a DBS check Pre-employment checks The organisation is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share this commitment. All successful candidates are required to have an Enhanced DBS check unless internally appointed and still within the cycle of DBS re-checks. Any appointment subsequently made will be subject to the receipt of satisfactory references and other pre-employment checks. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14552 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Barkingside, Ilford, Essex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Apr 01, 2026
Contractor
School Premises Manager A skilled Premises Manager is required to oversee facilities management, site maintenance, health and safety compliance, and contractor coordination within a school environment, ensuring efficient operations and high standards across the premises. If you've also worked in the following roles, we'd also like to hear from you: Facilities Supervisor, Estates Officer, Caretaking Manager, Building Services Manager, Facilities Manager, Estates & Facilities Manager, Lead Caretaker, School Site Supervisor, Facilities and Maintenance Manager, Caretaking Supervisor This role is known internally as a Site Manager SALARY: £33,641 to £34,506 per annum + Benefits LOCATION: Barkingside, Ilford, Essex (IG6) JOB TYPE: Full-Time,1 Year Fixed Term Contract WORKING HOURS: 40 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Premises Manager to lead the day-to-day management of a school site, ensuring facilities are safe, compliant and maintained to a high standard. As a Premises Manager you will oversee planned and reactive maintenance, manage contractors and support caretaking and cleaning teams while ensuring smooth site operations. The Premises Manager will work closely with leadership to maintain a safe, efficient and well-organised environment, supporting continuous improvement across facilities and services. This is an excellent opportunity for a Premises Manager with facilities management experience to make a meaningful impact within a supportive education setting. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Premises Manager include: Oversee Site Operations: Ensure maintenance, safety, security and compliance across all facilities Plan Maintenance Programmes: Deliver preventative maintenance, inspections and improvement works Manage Contractors: Coordinate external contractors ensuring high standards and compliance Lead Site Teams: Supervise caretaking and cleaning staff, allocating duties effectively Ensure Health and Safety Compliance: Maintain risk assessments, records and statutory requirements Monitor Site Services: Oversee systems such as alarms, heating, electrical and security Coordinate Deliveries and Storage: Manage goods, stock control and safe storage of materials Support School Operations: Ensure facilities are ready for daily use and lettings activities Manage Budgets and Resources: Control maintenance supplies and expenditure effectively Communicate with Stakeholders: Liaise with leadership, staff and visitors regarding site matters CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in facilities or maintenance management or a similar role Strong knowledge of health and safety regulations and compliance Excellent organisational and time management skills Ability to work independently and lead a team effectively Strong communication and interpersonal skills Experience with maintenance planning and site inspections Ability to carry out minor repairs and maintenance tasks Competent in basic ICT systems and record keeping Commitment to safeguarding and promoting the welfare of children DESIRABLE A proactive and positive approach to problem-solving Relevant health and safety training or willingness to undertake training Ability to respond effectively to unexpected situations BENEFITS Great opportunities for professional development NEST pension scheme (subject to eligibility) O2 discounts and Specsavers corporate eye test vouchers Flexible working opportunities Eligibility for NUS Card and CSSC membership Well-being programmes including retreats, yoga and wellness apps Cycle-to-work and Electric Vehicle Lease Schemes Free staff lunch and on-site parking This role requires a DBS check Pre-employment checks The organisation is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share this commitment. All successful candidates are required to have an Enhanced DBS check unless internally appointed and still within the cycle of DBS re-checks. Any appointment subsequently made will be subject to the receipt of satisfactory references and other pre-employment checks. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14552 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Barkingside, Ilford, Essex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Sep 24, 2025
Contractor
12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
