AgileSource are looking for ServiceNow Technical Consultants & ServiceNow System Administrators. We're looking for a ServiceNow Technical Consultant who combines strong platform expertise with excellent presentation, communication, and client-facing consulting skills. In this role, you'll work closely with stakeholders to translate business requirements into scalable ServiceNow solutions while confidently presenting recommendations and guiding clients through best practices.
This is a hands-on technical role with a strong emphasis on advisory, solution design, and stakeholder engagement.
Key Responsibilities
Design, configure, and implement ServiceNow solutions across modules such as ITSM, ITOM, HRSD, CSM, or SecOps
Lead technical workshops and requirement-gathering sessions with clients and internal stakeholders
Translate business needs into technical designs, solution architectures, and implementation plans
Deliver clear, compelling presentations and demos to technical and non-technical audiences
Act as a trusted advisor, providing guidance on ServiceNow best practices and platform capabilities
Collaborate with project managers, architects, and developers to ensure successful delivery
Support integrations, custom Scripting, workflows, and automation as needed
Assist with post-implementation support, optimization, and knowledge transfer
Required Qualifications
Proven experience as a ServiceNow Technical Consultant, Developer, or Architect
Strong hands-on experience with ServiceNow configuration and development (JavaScript, Flow Designer, Business Rules, Script Includes, etc.)
Demonstrated consulting experience working directly with clients or business stakeholders
Excellent presentation and communication skills, with the ability to explain complex technical concepts clearly
Experience leading meetings, workshops, and solution walkthroughs
Strong analytical and problem-solving skills
ServiceNow certifications (CSA required; CIS or CAD preferred)
Nice to Have
Experience in a professional services or consulting environment
Exposure to multiple ServiceNow modules
Experience preparing proposals, solution documents, or executive-level presentations
ITIL certification