Fleet Service Controller

Fleet Service Controller Location: Preston
Salary: 34,000 per annum + Bonus
Hours: Days

The Role We are looking for a customer-focused Fleet Service Controller to join our operations team. This role sits at the heart of the business, acting as a key point of contact between customers, drivers, workshops, and internal teams. You will ensure fleet maintenance and servicing are managed efficiently while delivering a high level of service and communication to customers at all times.

Key Responsibilities

• Act as the main point of contact for customers regarding vehicle servicing and maintenance
  
  
• Coordinate servicing, inspections, repairs, and breakdowns to minimise disruption
  
  
• Provide clear, professional updates to customers on vehicle status and timescales
  
  
• Liaise with workshops, suppliers, and drivers to ensure work is completed on time
  
  
• Manage compliance requirements including MOTs, PMIs, defect reporting, and safety checks
  
  
• Maintain accurate records and service documentation
  
  
• Resolve issues promptly, keeping customer satisfaction a priority
  
  
• Support cost control while ensuring quality and safety standards are met
  
  

About You

• Strong customer service and communication skills
  
  
• Experience in a fleet, transport, service, or operational environment
  
  
• Calm, professional approach when dealing with issues or time pressures
  
  
• Highly organised with good attention to detail
  
  
• Confident using IT systems and fleet management software
  
  
• Mechanical or transport knowledge is beneficial but not essential
  
  

What We Offer

• Salary of 34,000 per annum
  
  
• Full-time, permanent position
  
  
• Supportive team and customer-focused culture
  
  
• Training and development opportunities
  
  
• Pension scheme and holiday entitlement
  
  

To Apply:
Please submit your CV to (url removed) or contact (phone number removed) for further details.