Head of Operations - Insurance

A growing specialty insurance business is seeking a Head of Operations to join the organisation at a key stage of its UK and international expansion.

This is a hands-on leadership role within a lean, build-stage environment. The successful candidate will be responsible for putting structure, processes, and governance in place while remaining closely involved in the day-to-day running of the business.

This role will suit someone who enjoys building rather than inheriting, and who is comfortable operating without a large team initially.

• Lead and develop the operational function across the business
• Design, implement, and improve operational processes and controls
• Ensure the business operates efficiently within a regulated insurance environment
• Work closely with senior stakeholders across underwriting, finance, compliance, and technology
• Oversee supplier, vendor, and outsourcing relationships
• Support contract management and operational governance frameworks
• Partner with technology leadership to improve systems, data, and operational infrastructure
• Contribute to business planning, budgeting, and growth initiatives
• Ensure operational readiness as the business scales in the UK and internationally

• Significant experience in an operational leadership role within insurance (MGA, broker, or carrier)
• Comfortable working in a small, growing organisation
• Able to balance strategic thinking with hands-on delivery
• Strong understanding of operating within a regulated environment
• Confident engaging with senior stakeholders and external parties
• Experience building or transforming operational functions is highly desirable

• Opportunity to shape an operations function from the ground up
• Visible role with genuine influence on how the business operates
• Supportive, entrepreneurial leadership team
• Scope to build and grow a team over time

Please apply below for further information.