IT Support Analyst

Job Title: IT Support Analyst, Contract, Inside IR35Location: Edinburgh (on-site, 5 days per week)

Role Overview:We are seeking an IT Support Analyst to provide hands-on technical support during an office relocation in Edinburgh. The role will focus on end-user support, hardware setup, and assisting with the physical IT move to ensure minimal disruption to business operations.

Key Responsibilities:

• Provide deskside IT support to users before, during, and after the office move

• Assist with the disconnection, relocation, and reinstallation of IT hardware (PCs, monitors, peripherals, printers)

• Set up and test workstations, meeting room equipment, and network connections

• Troubleshoot hardware, software, and connectivity issues

• Log, track, and resolve support requests in line with SLAs

• Work closely with facilities, vendors, and internal IT teams during the move

Required Skills & Experience:

• Previous experience in an IT Support / Service Desk / Desktop Support role

• Strong knowledge of Windows OS, Microsoft 365, and standard office hardware

• Hands-on experience with hardware moves, installations, or office relocations

• Excellent customer service and communication skills

• Ability to work on-site full time and manage physical IT tasks