About the role We have an excellent opportunity available for a motivated Mercedes-Benz Service Advisor to join our team at Mercedes Benz of Sunderland. As a Mercedes-Benz Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Mercedes-Benz Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jan 30, 2026
Full time
About the role We have an excellent opportunity available for a motivated Mercedes-Benz Service Advisor to join our team at Mercedes Benz of Sunderland. As a Mercedes-Benz Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Mercedes-Benz Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months , plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Jan 30, 2026
Full time
Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months , plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Back to Work Training Limited
Sunderland, Tyne And Wear
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Provide basic IT support and guidance for common technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow processes Willingness to learn technical skills
Jan 29, 2026
Full time
As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systems Provide basic IT support and guidance for common technical issues Log incidents accurately and escalate where necessary Support users with account access, passwords, and basic software issues Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skills Interest in starting a career in IT support Organised and able to follow processes Willingness to learn technical skills
Belmont Recruitment are currently looking for a Customer Service Advisor to join Sunderland Council's Telehealth Service on an initial 3 month temporary contract. This is a full-time role working up to 35 hours per week on a shift basis. Key Duties & Responsibilities Act as a first point of contact for customers and service users Handle enquiries via telephone, face-to-face, email, web chat, letter, and social media Provide accurate information and guidance on council and partner services Resolve enquiries at first point of contact or triage and escalate complex cases where required Build strong rapport with customers through active listening and effective communication Act as an advocate for customers, working with internal and external partners to meet service standards Requirements: Previous experience of working in a Customer Service/Call Handling setting Strong verbal and written communication skills Please apply with an up to date CV ASAP if this role would be of interest to you!
Jan 25, 2026
Contractor
Belmont Recruitment are currently looking for a Customer Service Advisor to join Sunderland Council's Telehealth Service on an initial 3 month temporary contract. This is a full-time role working up to 35 hours per week on a shift basis. Key Duties & Responsibilities Act as a first point of contact for customers and service users Handle enquiries via telephone, face-to-face, email, web chat, letter, and social media Provide accurate information and guidance on council and partner services Resolve enquiries at first point of contact or triage and escalate complex cases where required Build strong rapport with customers through active listening and effective communication Act as an advocate for customers, working with internal and external partners to meet service standards Requirements: Previous experience of working in a Customer Service/Call Handling setting Strong verbal and written communication skills Please apply with an up to date CV ASAP if this role would be of interest to you!
Glen Callum Associates Ltd
Newcastle Upon Tyne, Tyne And Wear
Parts Advisor As a Car Parts Sales Advisor / Parts Advisor , you will play a key role in advising and assisting customers with their automotive parts needs, from car spares to accessories. With your knowledge of the automotive aftermarket industry, you will help ensure our customers receive the best advise on Car Parts and Accessories . We are a dynamic and growing Motor Factor, specialising in a comprehensive range of car parts , accessories , and other aftermarket automotive products . Due to our strategic expansion, we are looking for a dedicated and passionate Car Parts Sales Advisor / Automotive Parts person to join our friendly and supportive team. Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington Salary: Up to 35K Basic + Bonus + Pension + 28 days annual leave inc BH Key Responsibilities: Advise customers on the sale of car parts , accessories , and specialist automotive products . Process orders through automated systems and ensure accurate dispatch of products. Maintain and manage stock levels to ensure customer orders are fulfilled in a timely manner. Assist with any other tasks and areas of the business as required. Develop and maintain excellent customer service and a strong rapport with customers. Work closely with the team to achieve sales targets and ensure customer satisfaction. The Ideal Candidate: Experience: Solid knowledge and experience in advising and selling car spares , accessories , and specialist car parts . Technical Mindset: A genuine interest in cars and a good understanding of the automotive aftermarket. Motor Factor Background: Previous experience in a Motor Factor environment would be a distinct advantage. Computer Literate: Proficiency in email, Word, Excel; experience with MAM software / MAM Autocat is advantageous but not essential. Customer Service Skills: Exceptional telephone manner and excellent communication skills. Team Player: Willingness to support and collaborate with colleagues in other areas of the business when necessary. How to Apply: To apply for this fantastic Parts Advisor role, please forward your CV to Robert Cox at Glen Callum Associates Ltd at or call (phone number removed) for more information. Job Ref: 4240RCA
Oct 03, 2025
Full time
Parts Advisor As a Car Parts Sales Advisor / Parts Advisor , you will play a key role in advising and assisting customers with their automotive parts needs, from car spares to accessories. With your knowledge of the automotive aftermarket industry, you will help ensure our customers receive the best advise on Car Parts and Accessories . We are a dynamic and growing Motor Factor, specialising in a comprehensive range of car parts , accessories , and other aftermarket automotive products . Due to our strategic expansion, we are looking for a dedicated and passionate Car Parts Sales Advisor / Automotive Parts person to join our friendly and supportive team. Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington Salary: Up to 35K Basic + Bonus + Pension + 28 days annual leave inc BH Key Responsibilities: Advise customers on the sale of car parts , accessories , and specialist automotive products . Process orders through automated systems and ensure accurate dispatch of products. Maintain and manage stock levels to ensure customer orders are fulfilled in a timely manner. Assist with any other tasks and areas of the business as required. Develop and maintain excellent customer service and a strong rapport with customers. Work closely with the team to achieve sales targets and ensure customer satisfaction. The Ideal Candidate: Experience: Solid knowledge and experience in advising and selling car spares , accessories , and specialist car parts . Technical Mindset: A genuine interest in cars and a good understanding of the automotive aftermarket. Motor Factor Background: Previous experience in a Motor Factor environment would be a distinct advantage. Computer Literate: Proficiency in email, Word, Excel; experience with MAM software / MAM Autocat is advantageous but not essential. Customer Service Skills: Exceptional telephone manner and excellent communication skills. Team Player: Willingness to support and collaborate with colleagues in other areas of the business when necessary. How to Apply: To apply for this fantastic Parts Advisor role, please forward your CV to Robert Cox at Glen Callum Associates Ltd at or call (phone number removed) for more information. Job Ref: 4240RCA
