Customer Service Administrator

Customer Service Administrator

Location: Darlington Showroom (primarily office based)

Salary: circa £14 per hour dependent on experience

Hours: Full-time or part-time considered (includes some weekend working)

About Seymour's Home

Seymour's Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales.

As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour's Home is known for.

This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.

Role overview

The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support.

You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.

Responsibilities will include:

• Managing customer enquiries via email, telephone, live chat and social media channels
• Providing clear and accurate information on products, orders, deliveries and returns
• Processing customer orders and maintaining accurate records
• Resolving customer issues in a professional and timely manner
• Handling complaints calmly and working to achieve positive outcomes
• Liaising with warehouse and showroom teams to ensure smooth order fulfilment
• Supporting shipping, deliveries and logistics administration
• Assisting with picking and packing orders during busy periods when required
• Following internal procedures while also contributing ideas to improve customer service processes

The ideal candidate

We are looking for a reliable and organised individual with a genuine passion for customer service.

You will ideally demonstrate:

• Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)
• Strong communication skills, both written and verbal
• A high level of attention to detail and accuracy
• Confidence using IT systems and online platforms
• A proactive and flexible approach to work
• The ability to manage your own workload while supporting the wider team
• A friendly, professional and customer-focused attitude

What we offer

• Competitive hourly rate of approximately £14 per hour
• Full-time or part-time working options available
• A supportive and welcoming team environment
• A varied role with day-to-day responsibility and involvement
• Opportunity to develop skills within a growing business

If you are interested in this role and believe you have the right skills and experience, please submit your latest CV.

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