Head of Quality and Compliance

Head of Quality & Compliance

Location: Hybrid (regular travel to branches and Head Office)
Reporting to: People Director

Nurseplus is seeking an experienced and strategic Head of Quality & Compliance to lead quality, regulatory compliance and clinical governance across the organisation. This is a senior leadership role with significant influence, providing assurance, direction and continuous improvement to safeguard service users, colleagues and the business.

You ll take overall accountability for the Quality & Compliance function, setting strategy, governance and standards, while leading and developing a high-performing specialist team. Working closely with clinical, operational and executive leaders, you ll ensure Nurseplus consistently meets regulatory, statutory and best-practice requirements in a dynamic and growing organisation.

Strategic leadership & governance

• Develop and lead the organisation s Quality & Compliance strategy, aligned to business objectives, growth plans and regulatory requirements

• Establish and oversee governance, assurance and reporting frameworks to support Executive and Board oversight

• Act as the senior adviser on quality, regulatory, governance and risk matters

• Lead the development and continuous improvement of quality frameworks, audit methodologies, policies and governance tools

• Produce and present consolidated quality and compliance reports, highlighting risks, insights and recommendations

Team leadership & capability

• Lead, develop and performance-manage the Quality & Compliance team, setting clear objectives, KPIs and development plans

• Define and embed clear roles, responsibilities and escalation routes across the organisation

• Intervene decisively where quality or compliance risks are not being effectively managed

• Build capability, resilience and succession to support growth and business continuity

• Champion a culture of professionalism, accountability and continuous improvement

Quality assurance, audit & improvement

• Oversee an integrated programme of audit, training and improvement activity

• Analyse audit findings, complaints, incidents and safeguarding themes to identify organisational risks and priorities

• Provide robust challenge on corrective actions where issues are systemic or repeated

• Ensure learning is embedded into training, policy and process improvements

• Monitor quality metrics to identify and mitigate emerging risks early

Stakeholder engagement

• Build strong, credible relationships with Branch Managers, Regional Leaders, Clinical Teams and central functions

• Act as the organisation s senior subject matter expert for quality, regulatory and governance matters

• Influence and challenge constructively to drive improvement and risk mitigation

• Engage proactively with regulators, professional bodies and sector networks

• Work closely with Clinical Leads to align clinical governance, audits and operational practice

Regulatory & inspection readiness

• Maintain oversight of regulatory compliance, including CQC requirements, data protection and health & safety

• Lead and coordinate internal and external inspections, ensuring effective preparation and follow-up

• Ensure the organisation remains inspection-ready at all times

• Oversee quality-related risk management, ensuring risks are identified, mitigated and escalated appropriately

Essential experience

• Senior leadership experience in quality, compliance or governance within health, social care or recruitment

• In-depth knowledge of CQC frameworks and inspection processes

• Strong understanding of regulatory frameworks, audit, recruitment legislation and risk management

• Proven experience leading and developing high-performing teams

• Experience reporting to Executive and/or Board level

Desirable

• Experience within health and social care recruitment

• Experience working with framework agreements

• Experience collaborating closely with clinical professionals and managing clinical governance interfaces

Skills & attributes

• Strategic thinker with strong analytical and problem-solving skills

• Able to translate complex regulatory and clinical requirements into practical, scalable processes

• Excellent written and verbal communication skills, with credibility at senior level

• Confident decision-maker who balances risk, quality and commercial considerations

• Calm, resilient, collaborative and values-driven

• Willingness to travel regularly to support operational and clinical engagement

• Strong IT skills, including Microsoft Office and reporting/audit systems

• Commitment to continuous professional development and staying up to date with regulatory changes

At Nurseplus, quality and care sit at the heart of everything we do. This role offers the opportunity to shape standards, influence senior leaders and make a meaningful impact across a growing organisation that values professionalism, integrity and continuous improvement.

Job Description can be provided

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