Job Title: Head of Events and Sponsorship Location: London / Hybrid Salary : £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent About the role: The Head of Events and Sponsorship leads this company's events strategy and sponsorship portfolio, overseeing flagship events, membership engagement activities and other revenue generating events. The post holder is responsible for the full events programme, including high profile conferences and dinners, as well as webinars, roundtables and bespoke sponsored activities. Key Responsibilities: Events Strategy & Leadership: Lead the planning and delivery of this company's full portfolio of flagship events of 18+ events including industry dinners, drinks reception and conferences. Development of a strategic events roadmap aligned with this company's policy priorities, member needs and external opportunities. Ensure all events meet high standards of content, production, engagement and brand visibility. Line management of two members of staff. Stakeholder management of senior internal clients, speakers, sponsors and venues. Sponsorship Management: Own this company's sponsorship strategy across conferences, webinars, roundtables and large scale events, ensuring sponsorship packages provide strong value and align with partner objectives. Cultivate relationships with prospective and existing sponsors, advising on suitable activities and building long term partnerships. Manage sponsored content opportunities such as thought leadership webinars, blogs, branding promotion and lead generation. Event Delivery & Member Engagement: Oversee end to end event production, including pre-event promotion, logistics, operations and on the day delivery. Collaborate with programme teams to shape relevant and impactful event content. Alongside the programme of flagship events, deliver networking focused events and private roundtables that support member engagement. Commercial & Operational Oversight: Propose, and gain Senior Leadership Team (SLT) agreement for, annual event and sponsorship revenue targets, monitor financial performance and manage event budgets effectively. Evaluate event performance using qualitative and quantitative metrics, ensuring continuous improvement. Report back to the SLT and Board on events performance in quarterly reports. Identify and implement process improvements, including digital transformation, to streamline and improve the end-to-end customer experience. Skills, Knowledge and Expertise: Core Competencies: Strategic thinking and planning - Ability to design and deliver an events strategy that supports organisational priorities, policy goals and member engagement. Commercial acumen - Strong ability to generate and grow revenue through sponsorship, partnerships and events activity. Event programme leadership - Ability to oversee and deliver a complex portfolio of events to a consistently high standard. Stakeholder engagement and influence - Ability to work effectively with senior stakeholders, internal teams and external partners. Leadership and team management - Ability to lead a team and create a high-performance culture around event delivery. Project and operational management - Strong organisational discipline and ability to manage complex delivery programmes. Data-driven decision making - Ability to measure performance and improve the events programme using evidence. Innovation and digital mindset - Ability to evolve events formats and improve customer experience through technology. Essential Knowledge and Experience: Proven experience leading complex event programmes, preferably in a membership body, trade association, policy institution or similar environment. Demonstrable success in developing and closing sponsorship opportunities and managing sponsor relationships. Strong project management and organisational skills, with ability to handle multiple simultaneous events. Excellent communication and stakeholder management skills. Desired Knowledge and Experience: Experience working in tech, public policy, government affairs or related sectors. Experience managing cross functional teams. Additional Information: This is a full time role based out of this company's London offices, however this company operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Event Manager, Event Organiser, Events Officer, Events Coordinator, Event Programme Manager, Public Body Events, Public Sector Event Management, Events Administrator, Marketing Manager, Sponsorship Manager, Business Development Manager, Sponsor Relationship Manager may also be considered for this role.
Apr 02, 2026
Full time
Job Title: Head of Events and Sponsorship Location: London / Hybrid Salary : £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent About the role: The Head of Events and Sponsorship leads this company's events strategy and sponsorship portfolio, overseeing flagship events, membership engagement activities and other revenue generating events. The post holder is responsible for the full events programme, including high profile conferences and dinners, as well as webinars, roundtables and bespoke sponsored activities. Key Responsibilities: Events Strategy & Leadership: Lead the planning and delivery of this company's full portfolio of flagship events of 18+ events including industry dinners, drinks reception and conferences. Development of a strategic events roadmap aligned with this company's policy priorities, member needs and external opportunities. Ensure all events meet high standards of content, production, engagement and brand visibility. Line management of two members of staff. Stakeholder management of senior internal clients, speakers, sponsors and venues. Sponsorship Management: Own this company's sponsorship strategy across conferences, webinars, roundtables and large scale events, ensuring sponsorship packages provide strong value and align with partner objectives. Cultivate relationships with prospective and existing sponsors, advising on suitable activities and building long term partnerships. Manage sponsored content opportunities such as thought leadership webinars, blogs, branding promotion and lead generation. Event Delivery & Member Engagement: Oversee end to end event production, including pre-event promotion, logistics, operations and on the day delivery. Collaborate with programme teams to shape relevant and impactful event content. Alongside the programme of flagship events, deliver networking focused events and private roundtables that support member engagement. Commercial & Operational Oversight: Propose, and gain Senior Leadership Team (SLT) agreement for, annual event and sponsorship revenue targets, monitor financial performance and manage event budgets effectively. Evaluate event performance using qualitative and quantitative metrics, ensuring continuous improvement. Report back to the SLT and Board on events performance in quarterly reports. Identify and implement process improvements, including digital transformation, to streamline and improve the end-to-end customer experience. Skills, Knowledge and Expertise: Core Competencies: Strategic thinking and planning - Ability to design and deliver an events strategy that supports organisational priorities, policy goals and member engagement. Commercial acumen - Strong ability to generate and grow revenue through sponsorship, partnerships and events activity. Event programme leadership - Ability to oversee and deliver a complex portfolio of events to a consistently high standard. Stakeholder engagement and influence - Ability to work effectively with senior stakeholders, internal teams and external partners. Leadership and team management - Ability to lead a team and create a high-performance culture around event delivery. Project and operational management - Strong organisational discipline and ability to manage complex delivery programmes. Data-driven decision making - Ability to measure performance and improve the events programme using evidence. Innovation and digital mindset - Ability to evolve events formats and improve customer experience through technology. Essential Knowledge and Experience: Proven experience leading complex event programmes, preferably in a membership body, trade association, policy institution or similar environment. Demonstrable success in developing and closing sponsorship opportunities and managing sponsor relationships. Strong project management and organisational skills, with ability to handle multiple simultaneous events. Excellent communication and stakeholder management skills. Desired Knowledge and Experience: Experience working in tech, public policy, government affairs or related sectors. Experience managing cross functional teams. Additional Information: This is a full time role based out of this company's London offices, however this company operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Event Manager, Event Organiser, Events Officer, Events Coordinator, Event Programme Manager, Public Body Events, Public Sector Event Management, Events Administrator, Marketing Manager, Sponsorship Manager, Business Development Manager, Sponsor Relationship Manager may also be considered for this role.
Contract type: Full-time, Fixed Term to 31st March 2027 Location: Leeds, Leeds International Study CentreSalary: up to £26,520 per annumThe Wellbeing & Engagement Officer's role is to support students face-to-face and online.The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom. ABOUT THE ROLE Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements Ensure the safeguarding of students in line with Study Group policy and procedure and acting as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student. Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services Support the creation of Support Plans for students and monitor the engagement and effectiveness Follow processes to support students that are under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown. Work closely with the colleagues to identify and support students with additional needs due to health / SEND. To proactively promote the importance of student Health Registration, on the NHS system and assist students with registration and to access healthcare services as required. To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions, liaising with external agencies to actively engage students in the promotion of health and wellbeing. To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings. To support with the membership of Student Staff Liaison Committee and regular meetings. To make check-in calls with students on support or safety plans as appropriate (in the exceptional cases these are required out of office hours time in lieu would be given). Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries - face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions, Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials Providing resources and support for other teams, as required To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods To carry out any duties, as reasonably required by the Senior Leadership Team ABOUT YOU Bachelor's degree or equivalent experience to demonstrate ability to work and think independently Safeguarding training (or equivalent experience) Supporting students in an educational context Experience of organising trips and visits including completing necessary risk assessments Experience of creating engaging content and delivering workshops or similar Experience of working collaboratively with external partners to facilitate activities and engagement Experience of facilitating the 'student voice' including demonstrating the use of effective feedback mechanisms Working in a regulated environment Working in customer service ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Apr 01, 2026
Contractor
Contract type: Full-time, Fixed Term to 31st March 2027 Location: Leeds, Leeds International Study CentreSalary: up to £26,520 per annumThe Wellbeing & Engagement Officer's role is to support students face-to-face and online.The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom. ABOUT THE ROLE Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements Ensure the safeguarding of students in line with Study Group policy and procedure and acting as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student. Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services Support the creation of Support Plans for students and monitor the engagement and effectiveness Follow processes to support students that are under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown. Work closely with the colleagues to identify and support students with additional needs due to health / SEND. To proactively promote the importance of student Health Registration, on the NHS system and assist students with registration and to access healthcare services as required. To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions, liaising with external agencies to actively engage students in the promotion of health and wellbeing. To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings. To support with the membership of Student Staff Liaison Committee and regular meetings. To make check-in calls with students on support or safety plans as appropriate (in the exceptional cases these are required out of office hours time in lieu would be given). Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries - face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions, Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials Providing resources and support for other teams, as required To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods To carry out any duties, as reasonably required by the Senior Leadership Team ABOUT YOU Bachelor's degree or equivalent experience to demonstrate ability to work and think independently Safeguarding training (or equivalent experience) Supporting students in an educational context Experience of organising trips and visits including completing necessary risk assessments Experience of creating engaging content and delivering workshops or similar Experience of working collaboratively with external partners to facilitate activities and engagement Experience of facilitating the 'student voice' including demonstrating the use of effective feedback mechanisms Working in a regulated environment Working in customer service ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Would you like to use your B2C marketing skillset in a varied Senior Marketing Executive role working for an award winning, forward thinking business that offers hybrid working ? Our client, a well established, industry leading membership organisation have an exciting Senior Marketing Executive opportunity on a long term contract basis, where you will be responsible for the successful execution of engaging campaigns and activities . You will work collaboratively with internal stakeholders and teams , as well as external agencies to support the development and implementation of the CRM strategy , driving engagement with both existing and new members. As Senior Marketing Executive , your role will involve: Managing multi-channel campaigns end-to-end across channels including CRM, e-mail, magazine, App push notifications, and SMS Monitoring and evaluating campaign performance, making recommendations where needed Developing campaign briefs for agencies Executing content creation across all channels including copywriting and imagery Creating marketing communications plans Working with the CRM agency to effectively segment and target members and deliver highly relevant messaging Working with product teams internally to ensure correct information across all channels Assisting with budget management Preparing and presenting post campaign analysis Ensuring brand positioning and guidelines are maintained along with compliance with relevant legal and regulatory frameworks Contributing to market research and competitor analysis. I am interested in speaking with candidates who have experience working as a Senior Marketing Executive; Marketing Executive, Coordinator, Officer in a B2C role , and who have managed multi-channel campaigns , and who have a solid experience in CRM and copywriting skills. Salary for this senior executive role is 33,000 to 35,000 p.a. (depending on level of experience). Please note this role is a 12 month contract position. Benefits include: hybrid working (mainly from home), discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more ! If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Oct 06, 2025
Contractor
Would you like to use your B2C marketing skillset in a varied Senior Marketing Executive role working for an award winning, forward thinking business that offers hybrid working ? Our client, a well established, industry leading membership organisation have an exciting Senior Marketing Executive opportunity on a long term contract basis, where you will be responsible for the successful execution of engaging campaigns and activities . You will work collaboratively with internal stakeholders and teams , as well as external agencies to support the development and implementation of the CRM strategy , driving engagement with both existing and new members. As Senior Marketing Executive , your role will involve: Managing multi-channel campaigns end-to-end across channels including CRM, e-mail, magazine, App push notifications, and SMS Monitoring and evaluating campaign performance, making recommendations where needed Developing campaign briefs for agencies Executing content creation across all channels including copywriting and imagery Creating marketing communications plans Working with the CRM agency to effectively segment and target members and deliver highly relevant messaging Working with product teams internally to ensure correct information across all channels Assisting with budget management Preparing and presenting post campaign analysis Ensuring brand positioning and guidelines are maintained along with compliance with relevant legal and regulatory frameworks Contributing to market research and competitor analysis. I am interested in speaking with candidates who have experience working as a Senior Marketing Executive; Marketing Executive, Coordinator, Officer in a B2C role , and who have managed multi-channel campaigns , and who have a solid experience in CRM and copywriting skills. Salary for this senior executive role is 33,000 to 35,000 p.a. (depending on level of experience). Please note this role is a 12 month contract position. Benefits include: hybrid working (mainly from home), discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more ! If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
Sep 26, 2025
Full time
Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
