Join a Business Scaling Fast and Redefining Safety in the PPE Market If you're ready to join a high-growth PPE leader that is deeply invested in its people, its products, and its future, this is an opportunity to take real ownership of a major territory - and play a visible role in the next chapter of a global organisation that is scaling with purpose. The Opportunity We are partnering with a leading PPE innovator with an established footprint across the UK and an ambitious trajectory for continued expansion. Known for performance-led design, and long-standing distributor partnerships, this is a business that cuts through in a crowded safety market - delivering solutions that protect people, perform in the real world, and set new standards across the sector. This company is now entering an exciting new phase of growth. With a clear vision to strengthen market presence and accelerate distributor-led sales performance, they are now seeking a dynamic, hungry, and driven Area Sales Manager to join their ambitious UK sales team. This is a field-based role covering the North of England and parts of Wales, offering real autonomy, strong internal support, and the opportunity to make a visible impact within a forward-thinking organisation that is scaling fast and continuing to raise the bar in PPE. If you thrive in fast-paced, growth-focused environments and want to represent a brand that genuinely leads from the front, this could be the opportunity you've been looking for. Your Role As Area Sales Manager , you will take full ownership of your region - driving revenue growth through strategic distributor partnerships, new business development, and strong end-user engagement. You'll represent a trusted premium brand in the market, building lasting relationships and positioning the organisation as the safety partner of choice across your territory. Your region will be defined by agreed postcodes across the North of England and parts of Wales: (LN, DN, S, SK, CW, CH, LL, WA, L, WN, M, BL, OL, HX, HD, WF, LS, HU, YO, HG, BD, BB, PR, FY, LA, DL, TS, DH, SR, NE, CA) Your Key Responsibilities Strategic Distributor Development Build high-impact relationships with distributor partners and their sales teams Deliver agreed regional growth plans with key accounts Drive cross-selling and upselling across core and must-win product ranges Increase distributor engagement, volume, and long-term value Be responsible for Key Accounts valuing 2-3 million Territory Growth & Market Presence Deliver regular face-to-face product training, Lunch & Learns, and networking activity Identify and activate untapped distributor opportunities and high-potential end users Organise and lead glove audits, customer visits, and prospect meetings New Business & Pipeline Acceleration Proactively convert opportunities generated through marketing and self-driven activity Maintain a relentless focus on pipeline build, deal progression, and conversion Win new end-user business through your distributor network, developing trusted tri-party relationships Collaboration & Brand Leadership Support regional events including Safety Days, BOTG activity, and Toolbox Talks Champion the company's values - trusted, pioneering, collaborative Attend Head Office in Alton: 3 days during your first week, 1 day per week for the first 2 months, Bi-weekly for week 3 Requirements You'll be commercially sharp, ambitious, and motivated by delivering results. You know how to build relationships that last, and you thrive in autonomous, high-growth sales environments. Key attributes include: Sales-driven, competitive, and motivated to exceed targets Strong commercial and financial awareness Natural relationship builder with excellent account management capability Confident communicator and presenter at all levels Persuasive, adaptable, and comfortable negotiating Highly organised, proactive, and self-directed Tech-savvy with CRM systems and Microsoft tools Professional, credible, and aligned with a premium brand Willing to travel regularly and stay overnight when required Benefits Your Package & Benefits Rather than a standard commission model, this role offers a robust salary and a generous profit-share bonus paid quarterly, on track for 10%+ salary. With the company's impressive ongoing growth, this structure provides significant earning potential and a compelling package for high-performing sales professionals. Salary: 55,000 - 60,000 Company-wide bonus scheme Employer pension contribution of 4% 21 days annual leave, plus 8 bank holidays, birthday leave, and a charity day Death in service benefit Company car, laptop, and phone provided Sick pay allowance (5 paid days per year) Specsavers eye test + 50 glasses voucher Strong investment in training and long-term development Monthly staff lunch provided Free parking & EV charging available This is more than a sales role - it's a chance to join a business that backs its people, delivers market-leading solutions, and is building something ambitious in the UK safety space. If you want autonomy, momentum, and the platform to make your mark, we'd love to hear from you.
Jan 30, 2026
Full time
Join a Business Scaling Fast and Redefining Safety in the PPE Market If you're ready to join a high-growth PPE leader that is deeply invested in its people, its products, and its future, this is an opportunity to take real ownership of a major territory - and play a visible role in the next chapter of a global organisation that is scaling with purpose. The Opportunity We are partnering with a leading PPE innovator with an established footprint across the UK and an ambitious trajectory for continued expansion. Known for performance-led design, and long-standing distributor partnerships, this is a business that cuts through in a crowded safety market - delivering solutions that protect people, perform in the real world, and set new standards across the sector. This company is now entering an exciting new phase of growth. With a clear vision to strengthen market presence and accelerate distributor-led sales performance, they are now seeking a dynamic, hungry, and driven Area Sales Manager to join their ambitious UK sales team. This is a field-based role covering the North of England and parts of Wales, offering real autonomy, strong internal support, and the opportunity to make a visible impact within a forward-thinking organisation that is scaling fast and continuing to raise the bar in PPE. If you thrive in fast-paced, growth-focused environments and want to represent a brand that genuinely leads from the front, this could be the opportunity you've been looking for. Your Role As Area Sales Manager , you will take full ownership of your region - driving revenue growth through strategic distributor partnerships, new business development, and strong end-user engagement. You'll represent a trusted premium brand in the market, building lasting relationships and positioning the organisation as the safety partner of choice across your territory. Your region will be defined by agreed postcodes across the North of England and parts of Wales: (LN, DN, S, SK, CW, CH, LL, WA, L, WN, M, BL, OL, HX, HD, WF, LS, HU, YO, HG, BD, BB, PR, FY, LA, DL, TS, DH, SR, NE, CA) Your Key Responsibilities Strategic Distributor Development Build high-impact relationships with distributor partners and their sales teams Deliver agreed regional growth plans with key accounts Drive cross-selling and upselling across core and must-win product ranges Increase distributor engagement, volume, and long-term value Be responsible for Key Accounts valuing 2-3 million Territory Growth & Market Presence Deliver regular face-to-face product training, Lunch & Learns, and networking activity Identify and activate untapped distributor opportunities and high-potential end users Organise and lead glove audits, customer visits, and prospect meetings New Business & Pipeline Acceleration Proactively convert opportunities generated through marketing and self-driven activity Maintain a relentless focus on pipeline build, deal progression, and conversion Win new end-user business through your distributor network, developing trusted tri-party relationships Collaboration & Brand Leadership Support regional events including Safety Days, BOTG activity, and Toolbox Talks Champion the company's values - trusted, pioneering, collaborative Attend Head Office in Alton: 3 days during your first week, 1 day per week for the first 2 months, Bi-weekly for week 3 Requirements You'll be commercially sharp, ambitious, and motivated by delivering results. You know how to build relationships that last, and you thrive in autonomous, high-growth sales environments. Key attributes include: Sales-driven, competitive, and motivated to exceed targets Strong commercial and financial awareness Natural relationship builder with excellent account management capability Confident communicator and presenter at all levels Persuasive, adaptable, and comfortable negotiating Highly organised, proactive, and self-directed Tech-savvy with CRM systems and Microsoft tools Professional, credible, and aligned with a premium brand Willing to travel regularly and stay overnight when required Benefits Your Package & Benefits Rather than a standard commission model, this role offers a robust salary and a generous profit-share bonus paid quarterly, on track for 10%+ salary. With the company's impressive ongoing growth, this structure provides significant earning potential and a compelling package for high-performing sales professionals. Salary: 55,000 - 60,000 Company-wide bonus scheme Employer pension contribution of 4% 21 days annual leave, plus 8 bank holidays, birthday leave, and a charity day Death in service benefit Company car, laptop, and phone provided Sick pay allowance (5 paid days per year) Specsavers eye test + 50 glasses voucher Strong investment in training and long-term development Monthly staff lunch provided Free parking & EV charging available This is more than a sales role - it's a chance to join a business that backs its people, delivers market-leading solutions, and is building something ambitious in the UK safety space. If you want autonomy, momentum, and the platform to make your mark, we'd love to hear from you.
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.
Oct 07, 2025
Full time
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 50,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Delivery Manager within Flotek, you will lead a team of IT delivery team leaders and delivery engineers. You will be responsible for ensuring the team are delivering the high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Responsibilities Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Setting KPI and metrics to monitor team performance and be able to present these to the Group IT Director. What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Salary dependent on experience within range of 40,000 - 50,000 Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.
Specification Business Development Manager: Access Control, Fire and Security, Construction Location: Fully Remote with client site visits - covering Midlands and Northern England + Some clients in Central Scotland Competitive Base + Commission + Car + Package To suit candidate currently living near Birmingham, Manchester, Stoke, Nottingham, Derby, Leicester, Sheffield or Leeds ideally. Applause IT are delighted to be working again with this global leader in advanced security solutions is seeking an experienced Specification Business Development Manager to join their UK Specification Team. With nearly 70 years of design and manufacturing expertise, their innovative products are trusted in over 90 countries and span Door Entry, Access Control, CCTV, Intruder Detection, Home Automation, and Fire Safety Systems . The company leads the market in delivering integrated, scalable, and easy-to-install security solutions , with a commitment to technical excellence, innovation, and outstanding customer service. This is a remote, field-based role ideal for a self-motivated professional. You'll be responsible for promoting the company's full portfolio of security solutions to consultants, specifiers, M&E subcontractors, developers, property groups, and other industry influencers across your territory. Your primary objective will be to secure early-stage project specifications , ensuring the company's products are embedded in high-value developments from the outset. You'll work closely with sales teams to influence decision-makers and generate demand upstream in the sales process. Key Responsibilities Identify and develop new business opportunities in the security and construction sectors with existing an new customer accounts. Build and maintain strong, long-term relationships with M&E consultants, subcontractors, developers, and key decision-makers. Deliver engaging CPD seminars, presentations, and technical proposals. Influence and secure product specifications, replacing competitor products where possible. Collaborate with internal teams to ensure smooth project handover and delivery. Maintain accurate CRM records and achieve/exceed KPIs. Monitor competitor activity and stay ahead of industry trends and emerging technologies. Skills & Experience Proven track record working with s p ecifiers, developers, M&E consultants, and subcontractors in security or construction. Strong technical knowledge of security systems - including access control, CCTV, intercoms, smart home, IoT sensors etc. Will train to fill in product gaps with right candidate. Possible cross train from HVAC and/or BMS side also. Demonstrated success in influencing and winning project specifications. Excellent communication and presentation skills. Strong organisational and time-management abilities. Proficient in CRM software and Microsoft Office. Full UK driving licence (essential). Experience delivering CPD seminars (desirable). Benefits Competitive salary + commission scheme 25 days annual leave + 8 bank holidays (increasing with service) Christmas shutdown Training & development opportunities Annual events calendar including charity and wellbeing days 4 life assurance Daily fresh fruit & treat days Smart Health - 24/7 online GP appointments Employee wellbeing portal Free eye tests & flu vaccines Company social events Long service awards & employee of the month awards Pension scheme (salary sacrifice) Perkbox employee benefits platform If you're a commercially driven business development professional with a passion for building relationships and securing high-value project specifications, apply today to join a forward-thinking leader in security technology.
Oct 02, 2025
Full time
Specification Business Development Manager: Access Control, Fire and Security, Construction Location: Fully Remote with client site visits - covering Midlands and Northern England + Some clients in Central Scotland Competitive Base + Commission + Car + Package To suit candidate currently living near Birmingham, Manchester, Stoke, Nottingham, Derby, Leicester, Sheffield or Leeds ideally. Applause IT are delighted to be working again with this global leader in advanced security solutions is seeking an experienced Specification Business Development Manager to join their UK Specification Team. With nearly 70 years of design and manufacturing expertise, their innovative products are trusted in over 90 countries and span Door Entry, Access Control, CCTV, Intruder Detection, Home Automation, and Fire Safety Systems . The company leads the market in delivering integrated, scalable, and easy-to-install security solutions , with a commitment to technical excellence, innovation, and outstanding customer service. This is a remote, field-based role ideal for a self-motivated professional. You'll be responsible for promoting the company's full portfolio of security solutions to consultants, specifiers, M&E subcontractors, developers, property groups, and other industry influencers across your territory. Your primary objective will be to secure early-stage project specifications , ensuring the company's products are embedded in high-value developments from the outset. You'll work closely with sales teams to influence decision-makers and generate demand upstream in the sales process. Key Responsibilities Identify and develop new business opportunities in the security and construction sectors with existing an new customer accounts. Build and maintain strong, long-term relationships with M&E consultants, subcontractors, developers, and key decision-makers. Deliver engaging CPD seminars, presentations, and technical proposals. Influence and secure product specifications, replacing competitor products where possible. Collaborate with internal teams to ensure smooth project handover and delivery. Maintain accurate CRM records and achieve/exceed KPIs. Monitor competitor activity and stay ahead of industry trends and emerging technologies. Skills & Experience Proven track record working with s p ecifiers, developers, M&E consultants, and subcontractors in security or construction. Strong technical knowledge of security systems - including access control, CCTV, intercoms, smart home, IoT sensors etc. Will train to fill in product gaps with right candidate. Possible cross train from HVAC and/or BMS side also. Demonstrated success in influencing and winning project specifications. Excellent communication and presentation skills. Strong organisational and time-management abilities. Proficient in CRM software and Microsoft Office. Full UK driving licence (essential). Experience delivering CPD seminars (desirable). Benefits Competitive salary + commission scheme 25 days annual leave + 8 bank holidays (increasing with service) Christmas shutdown Training & development opportunities Annual events calendar including charity and wellbeing days 4 life assurance Daily fresh fruit & treat days Smart Health - 24/7 online GP appointments Employee wellbeing portal Free eye tests & flu vaccines Company social events Long service awards & employee of the month awards Pension scheme (salary sacrifice) Perkbox employee benefits platform If you're a commercially driven business development professional with a passion for building relationships and securing high-value project specifications, apply today to join a forward-thinking leader in security technology.
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Oct 01, 2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
