Customer Service Administrator

Job Title: Customer Service Administrator

Location: Office based - Paisley

Salary: 26,832 per annum plus monthly bonus

Job Type: Full Time, Permanent

Working Hours: Mon-Fri, 40 Hrs per Week

About us:

Trodat UK Ltd is part of the Trodat-Trotec Group, the global market leader for self-inking stamps, marking products and laser engraving machines. From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements.

About the role:

As a Customer Service Administrator, you will play a key role in maintaining high levels of customer satisfaction by handling enquiries promptly and effectively. This position requires excellent administrative skills, strong attention to detail, and a genuine passion for delivering exceptional customer service.

Key duties:

• Manage a high volume of inbound and outbound sales calls, emails, and live chats
• Maintain strong product knowledge to respond to enquiries and provide tailored solutions
• Collaborate with internal departments to ensure a seamless customer experience
• Deliver excellent customer support, including order placements, handling queries, and providing product information
• Handle customer queries professionally, both verbally and in writing
• Monitor and update order progress
• Prepare quotations and respond to enquiries promptly
• Provide resolutions within agreed timescales
• Manage customer accounts effectively
• Identify potential process improvements and recommend solutions to management
• Support team members to achieve operational goals
• Adapt quickly to different working practices and tasks
• Ensure accuracy when checking documentation and processing information

About you:

The successful applicant will have proven experience in a customer service environment and demonstrate the ability to work collaboratively within a team. You will have a strong customer focus, excellent problem-solving skills, and the ability to resolve issues efficiently.

Key Skills:

• Proficient in Microsoft Word and Excel, with the ability to create, amend, and manipulate documents
• Excellent interpersonal and communication abilities
• Positive, passionate, and enthusiastic approach to customer service
• Strong attention to detail and accuracy
• PC literate with proficiency in Microsoft Office applications
• Effective problem-solving skills
• Knowledge of SAP (advantageous)

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator, Sales Coordinator, Client Services Assistant, Customer Support Assistant may also be considered for this role.