25 jobs found

ServiceNow Solutions Architect Lead - remote based - 90,000 to 100,000 Global organisation are looking to add a ServiceNow Solutions Architect Lead to their team. You'll be the go-to lead authority for ServiceNow architecture, working closely with stakeholders to design, implement, and optimise enterprise-scale ServiceNow solutions that deliver measurable business value. Key Responsibilities Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, CMDB Translate business requirements into technical designs aligned with best practices. Oversee end-to-end solution delivery, from proof-of-concept to production deployment. Define and maintain architectural standards, integration patterns, and governance processes. Collaborate with developers, administrators, and business analysts to ensure cohesive, scalable solutions. Stay current with ServiceNow capabilities and roadmap, advising on adoption of new features. Skills & Experience Required Proven experience as a ServiceNow Architect. Deep technical knowledge of ServiceNow platform capabilities, configuration, and Scripting. Strong understanding of ITIL processes and enterprise service management. Experience in integrating ServiceNow with external systems using APIs, MID Servers, and web services. For more information on this fully remote based ServiceNow Solutions Architect position please contact (see below) ServiceNow Solutions Architect Lead - remote based - 90,000 to 100,000

Solutioning, Design & Implementation of the ITSM, ITOM, HAM, SAM,SPM, IRM and BCM solution. Experience in multiple ServiceNow implementations Integration of Event management tools & ITOM architecture Advise, design, and configure integration solutions between ServiceNow and other CMDB tools. ITSM process, module and workflow design Good experience of Service Portal and widget creation Very good experience with custom apps Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and more. MID Server management experience Lead the configuration and customization of ServiceNow instances Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation. Worked on ITOM, HAM, SAM, IRM, BCM, HRSD Experience of custom applications development Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Domain Separation and designing the Process and data flow within various domains Knowledge of LDAP/Active Directory/SSO. Review existing set up and provide best practice recommendations in line with the OEM Monitor health, usage and compliance of ServiceNow systems. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Self-starter and innovator. Professional 8+ years of experience with ServiceNow required 10+ years of experience with IT Industry required Academics Certification as a ServiceNow System certified administration CIS in Discovery/Service Mapping/Event Mgmt Certified Implementation Specialist- ITSM ITIL Foundations certification is preferred. Bachelor's degree or equivalent combination of education and experience.

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Wh o we are The Enterprise Architecture team at TJX drives technology strategy , innovation, and governance across multiple technical domains to ensure all technology decisions align with business goals and enterprise standards. We are seeking a Senior Enterprise Architect with d eep ServiceNow experience to lead the design, architecture, and governance of our enterprise ServiceNow platform. You will define the strategic direction of the platform, ensure scalable and secure implementations, and partner with business and IT stakeholders to maximize the value of ServiceNow aligning with the overall TJX IT strategy and vision. What you'll need As a Senior Architect within the Enterprise Architecture team, you will provide strategic leadership and technical expertise across the enterprise architecture landscape while serving as the primary authority for ServiceNow platform architecture. This role combines deep knowledge of enterprise architecture principles with hands-on experience in designing and governing ServiceNow solutions that align with business objectives and enterprise standards. Our team is looking for people with deep technical expertise , architectural leadership, and a passion for building solutions that enable business agility. We want creative people that bring in thought leadership and interpersonal skills to demonstrate leadership by example, not authority, and who can foster an inclusive environment where everyone feels heard What you will do Serve as the primary architect for the ServiceNow platform, while ensuring its integration and strategic positioning within the broader enterprise ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM / DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding of TJX 's global business strategies and contribute to development of an application rationalization & modernization roadmap. Develop reusable frameworks, reference architectures, and design templates Supports the publication and communication of strategic technology standards, frameworks, principles and roadmaps to be used throughout the IT organization to guide technology decisions and leverage opportunities through efficient design Define and evolve the enterprise ServiceNow platform 's architecture and roadmap aligned with business needs Promote DevOps, CI/CD, and cloud-native practices across ServiceNow and other enterprise solutions Lead high-level design, integration patterns, and performance/scalability best practices Ensure adherence to platform best practices, security, data model integrity, and upgradeability Define and enforce architectural governance processes and design review boards Stay abreast of new ServiceNow product offerings, trends, and emerging technologies Successful candidate will have 8+ years of overall IT experience, including 5+ years in enterprise architecture or solution architecture, with a proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains. 5+ years of ServiceNow platform architecture and solution design experience, including complex, multi-module implementations. Strong understanding of enterprise architecture principles, frameworks (e.g., TOGAF, Zachman), security, and data governance. Strong understanding of cloud computing concepts and foundational cloud skills, including IaaS, PaaS, SaaS, and hybrid architectures ; experience with DevSecOps practices, CI/CD pipelines Ability to bridge business and technology, translating strategic objectives into actionable architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration design patterns and technologies ( Event Driven, REST, SOAP, JDBC, APIs) across heterogeneous systems. Strong leadership, communication, and stakeholder influencing skills. Bachelor's and/or master's degree in computer science, Computer Engineering, or related field, or equivalent experience. Preferred Qualifications ServiceNow Certified Application Developer (CAD) certification is preferable Experience designing multi-instance or global ServiceNow deployments Exposure to SAFe Agile methodologies and DevOps practices Knowledge of complementary platforms (Workday, Azure/Cloud, etc.). Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 770 Cochituate Rd Location: USA Home Office Framingham MA 770 Cochituate Rd This position has a starting salary range of $(phone number removed) to $(phone number removed) per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.

Senior ITSM Architect Must have an Active DV Clearance An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms. About the Role - Senior ITSM Architect As a Senior ITSM Architect , you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping scalable tooling architectures that support long term operational needs. Key Skills - Senior ITSM Architect Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server, PKI , and certificate management. Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI , and reporting tools. Use your expertise to shape enterprise service management capability as a Senior ITSM Architect . To apply, please send your CV by pressing the apply button.

ServiceNow Architect Salary: 90,000 - 100,000 + Bens, Perks, Healthcare options, Pension Location: Manchester (UK wide 2-3days onsite) About the Role We're seeking an experienced ServiceNow Architect who is passionate about designing scalable, high-quality solutions that improve business processes and user experience. This role combines strategic solution design with hands-on delivery, working closely with technology teams, automation specialists, and client stakeholders. You'll play a key role in transforming customer platforms while helping shape the future technical direction of ServiceNow implementations. Hybrid working model: This role offers a flexible blend of office, client site, and home working (not fully remote). Your Role As a senior member of the ServiceNow team, you'll be responsible for shaping architecture standards and ensuring delivery excellence. You will: Work closely with stakeholders to gather business requirements and translate them into technical designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay up to date with ServiceNow releases and platform enhancements to drive continuous improvement Your Skills and Experience You'll bring: Strong experience in ServiceNow development and solution architecture Proven track record designing and delivering ServiceNow solutions across multiple modules Proficiency in JavaScript, HTML and CSS ServiceNow CAD and CIS certifications (preferred), or equivalent hands-on experience Excellent communication skills with the ability to engage both technical and non-technical stakeholders Security Clearance Requirements This role requires Security Check (SC) clearance. Applicants must have lived continuously in the UK for the past five years and meet additional clearance requirements. Some roles may require sole UK nationality. Eligibility will be assessed throughout the recruitment process. What's in It for You? You'll join a forward-thinking organisation focused on innovation, wellbeing, and career progression. Support for mental health and wellbeing Opportunities to work on high-impact digital transformation projects Exposure to diverse industries and technologies Strong focus on professional development and certification pathways You'll help deliver technology solutions that create lasting value.

Job Title: ServiceNow Technical Consultant Location: London (Hybrid/Remote options depending on client needs) Contract Length: 6-12 Months Overview: We are seeking an experienced ServiceNow Technical Consultant to support the delivery of ServiceNow implementations and enhancements across one or more client engagements. This role will suit a hands-on consultant who can work across the full delivery lifecycle, from design through to build and deployment. Key Responsibilities: Design and deliver technical ServiceNow solutions aligned to client requirements Configure and customise the ServiceNow platform, including workflows, business rules, client scripts, UI policies, and integrations Provide technical leadership and guidance during implementations and upgrades Translate functional requirements into robust technical designs Build and support integrations using REST/SOAP APIs and middleware where required Ensure solutions adhere to ServiceNow best practices and platform standards Support testing, UAT, deployment, and post-go-live activities Troubleshoot and resolve complex technical issues Produce technical documentation and contribute to knowledge sharing Key Skills & Experience: Strong hands-on experience as a ServiceNow Technical Consultant or Senior Developer In-depth knowledge of ServiceNow architecture and scripting (JavaScript) Experience across one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM) Proven experience delivering ServiceNow implementations in client-facing environments Experience with integrations, data migration, and platform configuration Comfortable working autonomously in a contract role Desirable: ServiceNow certifications (CSA, CAD, CIS) Consulting or systems integrator background Experience working in Agile delivery environments Previous contract experience Start Date: ASAP (or flexible for the right candidate)

We are looking for a highly skilled ServiceNow Implementation Consultant with strong experience delivering ITSM and ITOM modules. This role will play a key part in designing, implementing, and optimising ServiceNow to support enterprise IT operations and service management processes. We are looking for someone who can lead implementations, shape architecture, and engage with stakeholders at both technical and operational levels. Key Responsibilities: ServiceNow implementation with a focus on ITSM and ITOM Design and configure ITSM processes including: Incident Management Problem Management Change Management Request Fulfilment CMDB design and governance Implement ITOM capabilities including: Discovery Service Mapping Event Management Infrastructure visibility and monitoring integrations Work with clients to gather requirements and translate them into scalable ServiceNow solutions Ensure best practices around CMDB health, data models, and integrations Collaborate with internal teams and client stakeholders to drive successful adoption Provide documentation, training, and knowledge transfer Required Experience: Proven hands-on experience implementing ServiceNow ITSM Strong experience with ServiceNow ITOM , particularly Discovery and Service Mapping Solid understanding of ITIL processes and enterprise IT operations Experience working on CMDB design, data models, and governance Ability to operate in client-facing environments and lead workshops Strong troubleshooting and problem-solving skills Nice to Have: ServiceNow certifications (CSA, ITSM, ITOM, CIS, etc.) Experience with integrations (monitoring tools, cloud platforms, asset tools) Background in enterprise infrastructure or operations teams Hybrid model, 3 days a week in London - Inside IR35

ServiceNow Solutions Architect Lead - remote based - £90,000 to £100,000 Global organisation are looking to add a ServiceNow Solutions Architect Lead to their team. You'll be the go-to lead authority for ServiceNow architecture, working closely with stakeholders to design, implement, and optimise enterprise-scale ServiceNow solutions that deliver measurable business value. Key Responsibilities Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, CMDB Translate business requirements into technical designs aligned with best practices. Oversee end-to-end solution delivery, from proof-of-concept to production deployment. Define and maintain architectural standards, integration patterns, and governance processes. Collaborate with developers, administrators, and business analysts to ensure cohesive, scalable solutions. Stay current with ServiceNow capabilities and roadmap, advising on adoption of new features. Skills & Experience Required Proven experience as a ServiceNow Architect. Deep technical knowledge of ServiceNow platform capabilities, configuration, and Scripting. Strong understanding of ITIL processes and enterprise service management. Experience in integrating ServiceNow with external systems using APIs, MID Servers, and web services. For more information on this fully remote based ServiceNow Solutions Architect position please contact (see below) ServiceNow Solutions Architect Lead - remote based - £90,000 to £100,000

Job Title: Senior ITSM Tooling Architect Location: Basingstoke Salary: 78,000 +plus 6k car allowance, 10% DV allowance and 15% Bonus. Total package up to 103,500 Candidates must be willing and eligible to go through DV clarence for this role Job Summary: You will be working for a leading IT and digital transformation organisation operating within the UK defence sector. Their mission is to build a more sustainable world through innovation and trust and are seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions. Responsibilities: As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions. You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified). Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions. A working knowledge of general Information Technology Core infrastructure capabilities including: Windows Server technologies Active Directory and Group Policies SQL and SQL Server Clustering General knowledge of scripting, applications development and data manipulation techniques including: SQL Scripting Powershell JavaScript Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Role dependent benefits: Private medical / company car or car allowance. If you are interested in this role or wish to apply, please feel free to submit your CV Many thanks,

ServiceNow Solution Architect - Remote - Until the end of FY with very likely extensions - Circa 600 per day outside ir35 My client is a global leading consultancy. They are on the hunt for a ServiceNow Solution Architect to join a central government client of theirs. They require someone with previous experience working within central government. Key Responsibilities: Design end-to-end ServiceNow solutions aligned to business needs Provide architectural guidance across ServiceNow modules and integrations Lead technical workshops and advise stakeholders on best practices Ensure solutions meet performance, security, and scalability standards Requirements: Proven experience working within central government Strong knowledge of ServiceNow platform architecture and core modules Experience designing integrations and complex workflows Excellent stakeholder communication and documentation skills ServiceNow Solution Architect - Remote - Until the end of FY with very likely extensions - Circa 600 per day outside Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

ServiceNow Product Owner ITSM + Remote with some travel to the Midlands - roughly once/month 70k + discretionary bonus ( 5%) We're looking for a proactive and experienced ServiceNow Platform Specialist to join a forward-thinking team and take ownership of the company's ServiceNow platform. This is a hands-on, pivotal role where you'll be the internal expert and go-to person for all things ServiceNow. You won't just be maintaining ITSM - you'll shape how the platform supports the wider business, including an exciting new (niche) module being implemented this year. This is a rare opportunity for someone who loves ServiceNow administration and configuration, wants to work closely with stakeholders across IT, Finance, and Legal, and is ready to take responsibility for the platform's health, optimisation, and growth. What You'll Do: Take ownership of the ServiceNow platform, ensuring it's secure, efficient, and delivering value across the business. Administer, configure, and maintain ITSM and key customisations, supporting the wider IT and business teams. Support the rollout and ongoing maintenance of the new module, providing internal guidance and governance. Work with Finance, Legal, and IT stakeholders to ensure requests are handled sensibly, efficiently, and within best practice. Monitor, troubleshoot, and optimise platform performance, including workflows, dashboards, reports, and integrations. Develop and maintain documentation, run user support sessions, and champion best practice across the business. Act as the bridge between technical design and business use helping the organisation make the most of its ServiceNow investment. What We're Looking For: Proven experience in ServiceNow administration and development (architecture would be a huge plus), with strong ITSM knowledge. Hands-on experience configuring, maintaining, and optimising the platform (UI Policies, Business Rules, Client Scripts, Workflows, Flow Designer, Service Portal, ACLs). Comfortable working with multiple stakeholders and translating business needs into technical feasibility. Strong problem-solving skills, attention to detail, and a proactive "take ownership" mindset. Experience with reporting, dashboards, and performance analytics. Ability to work independently, manage priorities, and contribute to wider platform growth initiatives. ServiceNow Certified System Administrator (CSA) essential; ServiceNow Certified Application Developer (CAD) desirable. Why This Role is Exciting: You'll be the central point of knowledge for a growing platform used by IT, Legal, and potentially HR in the future. You'll join at a phase of transformation, helping the business scale its ServiceNow usage and governance. There's clear career progression, with the opportunity to expand into application lifecycle management, integrations, and wider business modules. Flexible working, but with onsite workshops in the Midlands to collaborate with stakeholders and guide the build. Be part of a small, highly engaged team where your expertise directly shapes the platform and the business. If you're a ServiceNow specialist looking for a role where your skills make a real impact and want to grow with a business that values your insight, this is the role for you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Solution Architect (ServiceNow) Duration: 3 - 4 months (Initial) Location: Manchester (Hybrid - 2 to 3 days a week on site) IR35 Determination: To be confirmed (pending assessment) Overview Our client is seeking an experienced Solution Architect (ServiceNow) to provide additional architectural capability for a Global Service Delivery (GSD) initiative. The role will focus on assessing and defining the target architecture for key use cases within a Shared Service Centre environment. This is a delivery-focused contract role requiring strong architectural leadership and the ability to engage effectively with business stakeholders. Responsibilities Assess current-state systems and define target-state architecture for Shared Service Centre use cases Lead solution design activities aligned to the Global Service Delivery programme Translate business requirements into clear, scalable technical designs Produce architecture documentation, design artefacts, and recommendations Facilitate design thinking and solution workshops with business and technical stakeholders Provide architectural oversight across workflow, asset, and HR platforms Ensure solutions align with enterprise standards and best practices Skills & Experience Proven experience as a Solution Architect in complex enterprise environments Strong experience with workflow platforms, particularly ServiceNow Exposure to Asset Management platforms (eg IBM Maximo) Experience working with HR platforms (eg SAP SuccessFactors) Ability to lead design thinking and architectural decision-making Strong stakeholder management and communication skills Self-starter capable of working with minimal supervision Experience supporting shared services or global delivery models (desirable)

Job Title: Senior ITSM Tooling Architect Location: Basingstoke Salary: £78,000 +plus £6k car allowance, 10% DV allowance and 15% Bonus. Total package up to £103,500 Candidates must be willing and eligible to go through DV clarence for this role Job Summary: You will be working for a leading IT and digital transformation organisation operating within the UK defence sector. Their mission is to build a more sustainable world through innovation and trust and are seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions. Responsibilities: As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions. You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (eg ITIL v4 certified). Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions. A working knowledge of general Information Technology Core infrastructure capabilities including: Windows Server technologies Active Directory and Group Policies SQL and SQL Server Clustering General knowledge of Scripting, applications development and data manipulation techniques including: SQL Scripting Powershell JavaScript Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more) Perks at work - employee discounts Employee assistance programme/virtual GP Role dependent benefits: Private medical/company car or car allowance. If you are interested in this role or wish to apply, please feel free to submit your CV Many thanks

Permanent AVP Infrastructure Network Operations Engineer - Cisco ACI, Firewalls, Hybrid Required Skills and Experience: Possess exceptional technical problem-solving skills in high-pressure scenarios, combined with strong collaboration and communication abilities. Solid knowledge of traditional LAN/WAN technologies including routing protocols, route redistribution, manipulation, and filtering, L2 loop avoidance, as well as datacentre clos fabric using spine-leaf architecture (Cisco ACI). Proven experience with deploying and troubleshooting issues related to WLAN, in a centralized (controller) as well as cloud-based model. In-depth experience of working in a multi-vendor Firewall environment (Checkpoint, ASA, Fortinet), that involves implementing & troubleshooting Firewall rule changes, NAT & VPN in a segmented network with multiple layers of Firewalls. Good knowledge of cloud networking (AWS and Azure) components, including VPC design and hybrid connectivity. Familiarity with SaaS-based security and SASE architecture, Zero Trust principles. Familiarity with monitoring tools like SolarWinds and Dynatrace. Familiarity working with ServiceNow or other ticketing systems. Proficiency in creating technical documents, runbooks, and network diagrams. Prior experience of working in an NOC environment would be a plus. Extensive knowledge of configuring and troubleshooting the following technologies: Security & Firewall Management : multi-vendor Firewalls (Firepower, ASA & Checkpoint) that leverage management tools for rule deployment, network segmentation in a multi-context/multi-zone Firewall environment, IPS, encryption techniques (IPSEC, MACsec), VPN (Site-to-Site), NAC (Cisco ISE) and access security appliance (RSA). Enterprise Infrastructure : Routing & Switching, including routing protocols (OSPF & BGP), PBR, MPLS, VPN, SDWAN, STP, ACL, advanced L2/L3 switching technologies and QoS. Cloud Integration : Hybrid connectivity into AWS VPCs using various options (AWS Direct Connect, DX Gateway, NAT Gateway, Transit Gateway, and VPN), manage cloud security options using security groups. Datacentre Infrastructure : Spine and Leaf architecture, VxLAN fabric (Cisco ACI deployment) and other datacentre technologies (Cisco NX-OS, RSA appliance & NetScaler). Wi-Fi Solutions : Centralized and cloud-based WLAN solutions. Any experience with Meraki solutions would be preferred. Monitor : SolarWinds for alert monitoring. Troubleshoot : Using Firewall packet capture, CLI commands and other methodologies, tools like Dynatrace. Permanent role - Central London based - hybrid working By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.

2x Principal Solutions Architect / Remote with travel to Leeds or London / up to 144k About the Role A globally reaching client of ours is hiring 2x Principal Solutions Architect to strengthen our ability to design and win large, complex, high-value deals, playing a critical role in building a 2bn sales pipeline. This is a senior presales-focused role, acting as a technical authority and trusted advisor across major bids - particularly within government and large-scale public sector and private sector programmes. You'll work closely with sales, delivery, and the Global CTO helping to position technology as a true growth enabler across the organisation. You'll bring credibility, structure, and leadership to presales and solution design, shaping how technology is architected, presented, and sold at scale. What We're Looking For Proven presales experience designing and winning large, complex deals Strong technical breadth across platforms such as Salesforce, Amazon Connect, ServiceNow, Microsoft, Google, and similar ecosystems Solid understanding of contact centre solutions and customer experience services Demonstrable experience using technology as a differentiator to win bids Ability to lead complex solution design end-to-end and clearly articulate value to customers A solutions-focused, growth-mindset personality Role Overview As a Principal Solutions Architect, you'll take ownership of presales solution design for major bids, with a remit that includes: Leading presales solution design for major opportunities Working on large bids, including 250m+ digital transformation programmes Engaging directly with customers to run workshops, demos, and solution discussions Designing scalable, efficient architectures aligned to native technologies and organisational USPs Influencing bid strategy, shaping value propositions, and improving solution positioning Driving adoption of AI and automation across proposed solutions Supporting delivery teams post-sale where required What's in it for You? Opportunity to shape and win some of the largest deals in the organisation's history Key role in a major technology and operating model transformation High visibility and influence with senior leadership Heavy presales ownership, with success measured by wins and outcomes Senior, credible role within a small, high-impact 'big start-up' environment Up to 144,000 salary If this role excites you and you want to play a defining role in winning and shaping complex, high-value programmes, please get in touch with Dominic Brown on 2x Principal Solutions Architect / Remote with travel to Leeds or London / up to 144k "At Corecom, we don't just accept differences, we celebrate them and thrive on them for the benefit of our employees, our clients and our candidates. Internally, we thrive from our differences and want our employees to be proud to be themselves and proud to be Corecom."

Location: London (Hybrid, 3 days on-site - City of London) Duration: Contract (6-9 months initially with potential for extension) Key Essential Skills: Strong architecture experience - mapping as-is and to-be states, defining transformation pathways, and developing target-state architectures that align with business strategy. Proven experience in Operational Risk and Resilience frameworks within large, regulated financial environments. Deep exposure to Governance, Risk & Compliance (GRC) tools and frameworks - understanding how policies, controls, and data constructs InterconnecT (eg DORA, MiFID II, SOX, ISO22301). Strong knowledge of technology architecture principles and how they intersect with risk and resilience objectives. Proven ability to manage and influence senior stakeholders, gaining alignment across Risk, Compliance, and Technology leadership teams. Experience working across the three lines of defence, partnering with Risk, Compliance, and Architecture Governance functions. Excellent communication skills, capable of articulating complex architectural and risk concepts to both technical and non-technical audiences. Desirable Skills Prior experience in operational resilience, technology risk, or enterprise architecture within financial services. Familiarity with enterprise architecture and control frameworks (TOGAF, SABSA, NIST). Hands-on experience with resilience testing, RCSA, or control design . Exposure to GRC tooling ecosystems such as MetricStream, ServiceNow GRC, or Archer. Background in consulting or transformation programmes , particularly around risk and compliance integration. Understanding of automation, metrics, and control assurance tooling . Overview: We have an exciting opportunity for an experienced Operational Risk & Resilience Architect to join Thebes Group , supporting a major financial institution in defining and delivering its next-generation risk and resilience architecture. This strategic and hands-on role combines architectural strategy, GRC enablement, and stakeholder influence . You'll be responsible for assessing the current ecosystem, designing the target-state architecture, and shaping a pragmatic transformation roadmap that connects technology, controls, and business outcomes. Working across Risk, Compliance, and Technology, you'll ensure that resilience, control effectiveness, and governance are Embedded into every layer of the organisation's operating model. The ideal candidate will demonstrate the credibility, confidence, and influence to bring diverse senior stakeholders together behind a unified architectural vision - turning regulatory and risk requirements into practical, measurable design outcomes that enhance organisational resilience. Role & Responsibilities: Architecture & Target State Design Assess the current ( as-is ) architectural landscape and define a clear, actionable ( to-be ) target state. Map the transformation journey - immediate improvements, medium-term priorities, and long-term strategic objectives. Develop architectural blueprints that align technology solutions with enterprise goals, regulatory expectations, and resilience outcomes. Risk & Resilience Framework Design Design and implement enterprise-level operational resilience frameworks aligned to DORA, PRA SS1/21, ISO22301, and related standards. Define and document risk control architectures , ensuring processes, technologies, and controls align with risk appetite and governance requirements. Develop and maintain control taxonomies , impact tolerance metrics , and resilience testing methodologies . GRC & Control Integration Leverage experience with GRC tools and data models to integrate policies, controls, and standards within enterprise architectures. Connect regulatory compliance , operational risk , and technical controls into a cohesive architecture. Collaborate with Risk and Compliance to ensure consistent control application and traceability. Governance & Oversight Partner with Operational Risk , Compliance , and Architecture Governance teams to ensure consistent application of resilience and control principles. Support RCSA processes , control assessments , and governance reviews . Produce and present risk and resilience dashboards , reports, and architectural artefacts to senior stakeholders. Stakeholder Engagement & Influence Manage upwards - influencing senior stakeholders with clarity, credibility, and confidence. Build alignment across functions through a balanced and collaborative approach to change. Act as a trusted advisor, providing architectural insight that drives business confidence in transformation decisions. Importance of Influence: Beyond technical and architectural capability, the ideal candidate will possess the ability to influence through confidence and credibility - guiding senior stakeholders toward consensus and adoption of the architectural vision. They will not only design the path forward but bring others along with it. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.

Role: Solution Designer - Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: Strong hands-on experience in ServiceNow case management system design (data models, workflows, integrations, user interfaces) Experience with other major case management platforms (Camunda, Pega, Appian) Ability to deliver lower-level technical designs and proposals, with hands-on coding (Python is a plus) Experience designing large-scale, multi-year, complex engineering solutions, ideally in financial crime compliance (sanctions, fraud, AML, KYC, export controls) Advanced communication and stakeholder management skills, able to align technology options with business, operations, and architectural requirements Familiarity with cloud (AWS, Azure) and on-prem platforms, including system integrations to services (CRM, billing, access/document management) Proven capability to work independently across technical and business functions, supporting solution delivery and technical troubleshooting Adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture) Desirable Skills Deep understanding of ServiceNow data concepts (data capture, reporting) Excellent written and verbal communication, complex technical matters for non-technical audiences Familiarity with automation/orchestration strategies for case management Experience supporting code reviews, testing, and release management teams Experience communicating and presenting architecture/designs to governance or technical review forums Hold relevant technical certifications or continuous professional development in engineering, cloud, or security domains Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world's leading financial organizations. Role & Responsibilities: Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI) Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial) Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued Evaluate and recommend ServiceNow modules/plugins to enhance functionality Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories) Support code reviews, testing, and release management with best practices guidance Implement automation and orchestration for streamlined case management Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA) Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture Communicate solution design and present to governance forums for review/signoff Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.