1045 jobs found

Role: Customer Service Team Leader Location: Glasgow - Hybrid working Salary: 29,500 + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced Customer Service Team Leader to join our growing team. In this role, you'll be responsible for leading a group of customer service advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Part-Time Agents - 20 hours per week - Preferred shifts: - 08:00 - 12:00 - 14:00 - 18:00 - Some flexibility may be available Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required. Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing clear, concise information. Accurately updating customer details in our internal systems. Collaborating with internal teams to ensure smooth scheduling of appointments. What We Offer: A supportive and upbeat work environment. Opportunities for growth and development. A chance to be part of a dedicated team that values your contributions. What We're Looking For: A positive attitude and a passion for customer service. Strong communication skills and the ability to multitask. Basic computer skills for updating customer information. Previous experience in a contact centre or customer service role is a plus, but not required! If you're ready to take your customer service skills to the next level and work in a fun and professional environment, we want to hear from you! How to Apply: Don't miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family! Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

CUSTOMER SERVICE ADVISOR JOB SUMMARY: Our client is looking for an experienced Administrator / Customer Service Advisor to join their friendly Ringwood based team. Whilst specific industry experience is not essential, it would be ideal if you have worked in a professional services environment such as Insurance / Financial Services / Legal. On the job training and support will be provided but it is important that you are a confident communicator who is not afraid of interacting with customers, and you are comfortable learning new systems, as you will be working on various inhouse systems / platforms on a daily basis. CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES: Handling customer enquiries relating to new sales - both over the phone, via email and online chat. Taking inbound calls from existing customers to support with a variety of queries from mid term adjustments, end of term renewals, pricing changes, change of personal circumstances / details etc. Updating customer records and managing the internal database to ensure that all administration tasks are compliant Liaising with customers / third party partners over the telephone and via email Liaising with internal colleagues across the business, on a regular basis Inputting new customer details, updating records and sending out follow up paperwork as required Monitoring on the online chat function - training will be provided, but it would be ideal if you have previous experience of online chat. Ensuring you are compliant during all communications and processes, and record relevant information, to ensure that databases are up to date with the correct customer information SKILLS, QUALIFICATIONS / EXPERIENCE REQUIRED Previous experience of working within a customer service or administration role in a professional services environment would be ideal, as it will support a smoother transition into this role. Excellent communication skills and the confidence to speak to people over the phone, as well as via email and online chat. Strong administration skills and experience of working with Microsoft office and other in-house packages A team player who is willing to go the extra mile, but can also work on their own as required You will need to be an organised multitasker, who can work well within a fast paced, changing environment. Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment. Excellent benefits on offer, including: Competitive annual salary : Up to £30K, depending on experience Free onsite parking Hybrid working (after training / probation period) Full training and ongoing support, to enable career progression (paid for courses / training opportunities) Hours: Full time, Monday to Friday 25 days holiday - increase with service Annual bonus incentive Enhanced Company Pension Death in service plan, Life cover Opportunity to benefit from additional benefits in time, including electric vehicle salary sacrifice / discounted products / health cash plan / cycle to work scheme) Other benefits to be discussed at application stage. For more information about this role, or to apply, please get in touch with Joy Bruce at Collaborate Recruitment. We look forward to hearing from you.

Pay: £13.00 per hour Job Description: Quattro Resourcing have openings for a confident Customer Service Associate on an immediate basis for a full-time role based in Haverhill, Suffolk. Although we are looking for someone with previous experience in a similar role, full-training will be provided if required. Position: Customer Service Advisor Location: Haverhill, Suffolk Schedule: Monday to Friday. 0900 to 1730hrs, Saturday (rota basis), 10am to 2pm Weekends, Bank Holidays & Overtime: Weekends & Bank Holidays not required. Salary: Starting at £13.00 per hour (negotiable depending on experience) Daily duties: Have the ability to consistently answer and direct phone calls in a polite and professional manner. Deal with customer tickets via internal systems and act on these accordingly. Greet visitors and direct them to the appropriate person or department Perform general clerical duties, including photocopying, faxing, mailing and data entry. Maintain electronic and hard copy filing systems Assist in the preparation of regularly scheduled reports Enter data into spreadsheets and maintain databases Manage inventory of office supplies and place orders when necessary Coordinate and schedule appointments and meetings Provide administrative support to ensure efficient operation of the office Requirements: Excellent phone etiquette and communication skills Strong organisational skills with the ability to multitask Proficient in computerised systems Previous experience in an administrative or office role is essential Attention to detail and accuracy in data entry tasks Ability to type accurately and efficiently Self-motivated Willingness to learn & progress This is a temp to perm position.

Temporary Customer Support Advisor Wakefield 12.21 per hour Full-time 40 hours per week Monday - Friday, 9am-5pm (with occasional rota'd weekends) 2-3 month temporary assignment (with potential extension) Office-based role We are currently seeking a Customer Support Advisor to join an organisation based in Wakefield. This role is ideal for someone who enjoys delivering a positive customer experience and is available for a temporary position that may be extended. Key Responsibilities: Responding to customer enquiries via telephone and email Resolving issues efficiently while providing accurate information Maintaining and updating customer records on internal systems Representing the business in a professional and approachable manner What We're Looking For: Previous experience in a customer service or contact centre environment Excellent communication skills and confidence when speaking with customers Strong organisational skills with good attention to detail Dependable, punctual, and comfortable working on-site Flexibility to occasionally work weekends on a rota basis What's in It for You: 12.21 per hour Consistent daytime hours, Monday to Friday Wakefield-based office with easy local access Opportunity to build experience within a supportive team Possibility of contract extension based on performance Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Advisor 30k Sidcup Mon- Fri Perm My client based in Sidcup are looking to recruit for a exceptional Customer Service Advisor to join their team who has that get up and go, confident attitude and outgoing nature. You will be joining a business where individuals are truly valued, they love where they work and a place that is growing rapidly. You will be someone who has fantastic experience of delivering customer service via phone and email, easily adaptable and enjoys change. Day to day of the Customer Service Advisor: Acting as the first point of contact for all correspondence by phone and email to customers. Supporting a larger inhouse team with administrative duties and updating internal systems. Managing a shared inbox with the team and responding within suitable timeframes. Handling complaints first hand and finding a suitable solution for all parties involved. Processing orders or returns as and when required. Supporting the scheduling team and scheduling engineer works when needed. Supporting your manager in creating and implementing established processes for the customer service team. Requirements of the Customer Service Advisor: Strong customer service experience via phone and email. Scheduling experience required. Strong IT skills. Outgoing nature. Adaptable approach and can use your initiative. Open to change and embraces it. If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit APPLY!

SERVICE ADVISOR Basic Salary - £28,000 Plus OTE £32,000 Working Hours - Mon to Fri 8.30am - 5:30pm & Saturday on Rota 08:00 - 12:30 Location - Derby Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Benefits On-Site Parking Company Pension Scheme Staff Discounts Company Events Responsibilities of a Service Advisor Take Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Meeting and greeting service customers and identifying their service requirements Updating customers with technical issues Dealing with complaints Seize opportunities for up selling products Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Must be money motivated with confidence in up selling Must be fully customer focused, presentable and professionally dressed Ability to thrive within a busy service department Full clean UK Driving Licence If you think you are a good fit for this Service Advisor role, please contact Skills and quote reference job number 52960

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings What We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendations Skills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project Management What we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station Application Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB

Collections Advisor known internally as a "Customer Accounts Advisor (The Hub)" Location: Beeston, Nottingham, NG9 1LA - Free on-site parking subject to availability Salary Banding: 28,044 - 29,519 (Dependent upon experience) Contract Type: Permanent Full Time 37.5hrs per week Are you passionate about providing an exceptional customer experience and looking for a new role in collections. Do you enjoy speaking with customers and solving their problems with empathy and understanding? If this sounds like you then we want to hear from you, as here at MTVH we are looking for Customer Accounts Advisors, based within our Income Collections Team to join our established Customer Service Department. This role We are looking for dynamic and passionate individuals who are empowered to deliver a great customer experience. The role will involve taking ownership of rent and income-based queries received from our customers via inbound calls, with an element of making outbound calls to our existing customers. This is a challenging and rewarding role where you will be required to negotiate with customers, to ensure that the correct outcome is reached for both the customer and the business, at the first point of contact. What you'll need to succeed You will be assisting a diverse range of customers, so will need to have the ability to remain composed. Be able to multi-task under pressure whilst demonstrating the ability to adapt in a fast-paced environment. The role will require you to operate in an organised and structured manner; be detail driven and capable of always producing outstanding quality work, whilst working to set performance targets. This role requires you to work closely with a number of other teams. You will have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. What you'll get in return In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set. What to Expect: Be prepared to be tested on your communication abilities and your commitment to providing customer excellence. Our recruitment process is designed to showcase your strengths: Step 1: A friendly phone conversation to get to know you. Step 2: A face-to-face interview where you can demonstrate your skills and passion. Be ready to show us how you make a difference through exceptional service.

Build Recruitment are on the look out for Customer Contact Advisors for a Housing Association based in Bracknell. What we need - This role is due to start as soon as possible, and is expected to last a minimum of 3 months. Pay - £14.18 - £16.50 dependant on pay method. Whether you're speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you ll be able to find a solution and do the right thing for our customers. All we ask is that you Be a true customer champion, going the extra mile each and every time Love a challenge and smashing targets Be a problem solver, look for creative solutions to challenges Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers Look for ways we can continuously improve our processes and make them even better for our colleagues and customers Are a whizz at computers and can get up to speed on a variety of computer systems in no time Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones In this role, you ll be on the front line of our customers experience and you'll play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do.

Senior Motorcycle Technician Franchised Motor Dealership - South Oxfordshire Our client, a franchised Bike dealer is looking for a Senior Technician in South Oxfordshire. Are you a level 3 qualified Technician and wanting a new opportunity? This role involves servicing, repairs, and on a range of bikes. Salary Basic 35,000 OTE 38,000 With lots of benefits Hours Mon-Fri 8.30am - 5pm Saturdays on a rota The Role; As a Senior Technician, you'll be at the forefront of our mission, responsible for the meticulous service and repair of our customers' prized motorcycles. Your expertise will be crucial in diagnosing faults and implementing effective solutions, ensuring every ride is a smooth and exhilarating one. Collaborating closely with our Parts Team and Service Advisors, you'll uphold our standard of excellence, delivering nothing short of perfection. About You; We're seeking individuals with a burning passion for motorcycles and a talent for technical wizardry. Whether you're a seasoned pro with years of experience or just starting your journey, if you are experienced in Automotive Maintenance and Repair, we want to hear from you. Join our dynamic environment, where teamwork and precision reign supreme. Apply in confidence today! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Customer Care Advisor (FM Helpdesk) Temp-to-Perm Contract Launch Your Career in Facilities Management in Manchester City Centre Are you looking for a structured opportunity that starts with a contract and leads directly to a permanent role We are urgently seeking a dedicated Customer Care Advisor to join our busy Facilities Management (FM) helpdesk team. This is a Temp-to-Perm position offering immediate experience and a clear path to a long-term career with a major FM provider, based in Manchester City Centre . You'll be the crucial first point of contact, ensuring service requests are logged, managed, and resolved efficiently. THE OPPORTUNITY: TEMP-TO-PERM Contract Status Temp-to-Perm (Clear path to permanent contract) Location Manchester City Centre Working Pattern Hybrid Working (Monday Friday, 8 am 5 pm) Fridays From Home. Focus Frontline FM Helpdesk and High-Volume Quoted Works administration Training Full training provided on internal systems and processes KEY RESPONSIBILITIES: END-TO-END WORKFLOW MANAGEMENT You will be responsible for managing the full lifecycle of facilities management service requests, focusing on accuracy, speed, and client satisfaction. Frontline Service: Professionally handle planned and reactive FM service requests via phone and email, logging all issues accurately and ensuring appropriate escalation based on priority (e.g., P1 to P4 fixes). Quoted Works Administration: This role heavily involves the raising and administration of a high volume of quoted works , requiring meticulous attention to detail and process adherence. SLA Compliance & Allocation: Monitor all work orders to ensure strict adherence to client Service Level Agreements (SLAs) . Efficiently assign jobs to the correct contractors and engineers within agreed timeframes. Supplier Liaison: Build strong relationships with the contractor supply chain, proactively chasing outstanding works and confidently challenging unnecessary call-outs or poor response times. System Integrity: Manage and update business-critical issues daily within the CAFM system , ensuring the system remains current for complete operational transparency and supporting a smooth order-to-cash process. MANDATORY SKILLS & EXPERIENCE Successful conversion to a permanent contract is dependent on demonstrating proficiency in these key areas: Experience: Previous experience working in a busy, customer-facing helpdesk or call centre environment is highly desirable. FM Systems: Familiarity with CAFM systems (Computer Aided Facilities Management, preferably Concept) is a significant advantage. IT Proficiency: Strong IT literacy , particularly high proficiency in Microsoft Excel (data entry, filtering, and basic reporting are required). Communication: Confident, efficient, and reassuring telephone manner, supported by strong written communication skills. Disposition: Proven ability to be tenacious, highly organised , and excellent at prioritising and multitasking complex workflows.

Customer Service Advisor Redditch, Worcestershire (Office-based) Full-time Permanent Salary: £28,000 per annum Are you an excellent communicator with a passion for customer service? We re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch. You ll be responsible for guiding customers through their journey from start to finish ensuring everything runs smoothly and any issues are resolved quickly and professionally. Key Responsibilities Act as the main point of contact for customers during their journey Deliver first-class customer service with empathy and professionalism Make daily outbound calls to update customers and contractors Liaise with project managers to ensure smooth progress on all jobs Accurately record updates, queries, and resolutions on the CRM system Track and monitor progress of projects and complaint resolutions Collect outstanding balances once work is complete Support the wider customer service team to resolve issues efficiently Communicate clearly via phone, email, and letter Maintain a professional and positive image for the company What We re Looking For Previous experience in a customer-facing or customer engagement role Excellent communication and interpersonal skills A caring, customer-focused approach with great attention to detail Ability to stay organised and manage multiple priorities under pressure Confident with Microsoft Office and Outlook Experience with payment collection or processing finance paperwork What s in It for You Competitive salary of £28,000 per annum Office hours Monday to Friday 9am to 5pm Join a friendly, supportive, and customer-focused team Work in a fast-paced, rewarding environment where you can make a real impact Opportunities for career growth and professional development Interested? If you re passionate about helping customers and take pride in delivering great service, we d love to hear from you. Apply now to join our clients growing team.

Customer Service Advisor Location : Skelmersdale, WN8 9TW Salary : £27,500 per annum + Excellent Benefits! Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Energy Services is a well-known, expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms! In addition to this, as our Customer Service Advisor you will be responsible for: Answering and dealing with telephone and e-mail enquiries. Update CRM with accurate records of customer documentation. Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. Training provided and potential for retrofit advice qualification. Dealing with grant administration paperwork and co-ordinating with external providers. Meeting internal and external deadlines, and customer satisfaction reporting. Make outgoing calls to customers and booking of appointments. Managing bookings of appointments and surveys. Supporting in-house teams with administrative duties and documentation. In order to be successful in this role you must have: A minimum of 18 months experience in administration / call handling, or customer service centre experience. The ability to efficiently organise workload and manage multiple priorities. A pro-active and adaptable approach. Proficiency in IT, particularly Outlook, Word and Excel. Excellent interpersonal communication skills particularly verbal and written. A full UK driving license. It would be great if you had: An understanding of energy efficiency grant funding schemes. A customer service qualification. Energy efficiency measures and knowledge. Experience in the use of CRM systems. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Are you an experienced customer service leader with a passion for delivering exceptional customer service? We are thrilled to announce an exciting opportunity for a Repairs Contact Centre Team Leader with our public sector client based in Newham, East London! If you're ready to take on a dynamic role where you can make a real impact, we want to hear from you! About the Role: As the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors. Your mission? To ensure our frontline services are top-notch and that we uphold our "first-time right" ethos. Here's what you can expect: Lead with Purpose: Manage and motivate a team of customer service advisors to deliver the best in class service. Operational Excellence: Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours. Customer Focus: Handle customer complaints efficiently with a proactive, 'right first time' approach. Develop Talent: Oversee staff performance management, training, and development to cultivate a high-performing team. Safety First: Ensure compliance with Health & Safety regulations and Council policies. What We're Looking For: To thrive in this role, you should have: Proven experience in managing staff and delivering high-quality services. Strong communication skills with the ability to engage a diverse audience. A proactive approach to problem-solving and risk management. A solid understanding of customer-focused service delivery. Experience using the Northgate/NEC system. Previous experience as a Team Leader in a Contact Centre environment. Flexibility is Key: This role may require some evening and weekend shifts to meet our service requirements, so a flexible attitude is essential. Employment Details: Contract Type: Temporary (initially for 3 months with the potential for extension) Location: Newham, just 5 minutes from Abbey Road train station Pay Rate: 22.79 per hour PAYE How to Apply: If you're ready to take the next step in your career, send your CV and apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Description Our local government clients in Westminster, London, are recruiting a Contact Centre Advisor. To proactive and empathetic Contact Centre Advisor to join our dedicated team. This is a vital frontline role supporting residents, particularly those experiencing homelessness, through high-quality customer service and case management. Responsibility Handle customer queries via telephone and email with professionalism and empathy. Accurately record and manage cases using internal systems and spreadsheets. Proactively drive queries and workstreams forward, often through to resolution. Communicate clearly and effectively, ensuring every interaction is led with Understanding and care. Collaborate with internal teams and external partners to ensure seamless service delivery. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Proven skills in working within a customer service environment Proven skills in problem-solving Proven skills of good communication (both written and verbal) Advanced Microsoft Office (Word, Excel, Outlook), social media and accounting software. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. We're looking for someone who thrives in a fast-paced environment and is passionate about making a difference in people's lives. The ideal candidate will have: Mandatory experience in a contact centre or equivalent customer service role. Desirable experience working within or alongside homelessness services. Strong written and numerical skills. Proven ability to manage cases and maintain accurate records. Excellent telephone communication skills. A proactive and driven approach to customer service. Essential Experience Demonstrable experience of delivering excellent customer service Experience of working in a fast-paced and target-driven environment, and able to meet targets and deadlines whilst working under daily pressure. Experience in dealing with difficult customers and maintaining a professional approach to resolving their concerns/meeting their needs. Desirable Experience Experience of working within a public sector environment Experience of service delivery in a Contact Centre or customer-facing environment Customer-focused and able to communicate with stakeholders both internally and externally Well-developed questioning and listening skills and an ability to communicate with empathy and clarity, both by phone and across a range of digital platforms. Good written and spoken English Use appropriate communication skills, along with reinforcement techniques (to confirm Understanding) during non-facing customer interactions Demonstrate patience and calmness when dealing with customer conflict and challenge Ability to quickly tune into customers' needs to show you understand the customer's point of view. Confident using a range of digital platforms to resolve customer queries. Use an appropriate tone of voice in all communications, including written and digital, that reflects the organisation's brand Good keyboard skills, accuracy and attention to detail A passionate and enthusiastic team player with a positive and flexible approach. Able to acquire knowledge and grasp new concepts quickly and to deal appropriately with diverse enquiries of varying degrees of difficulty. Essential Compliance Requirements 3 Years References, including current employment Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Automotive Service Advisor Newbury (Berkshire) 30,000 basic salary - 40,000 OTE/annum is achievable. We are looking for an experienced Automotive Service Advisor for a Franchised Car Dealership in the Newbury area. Benefits 30,000 Basic Salary - 40,000 with bonusses is achievable. Industry leading package Access to Perks at Work discounts Enrolment into career development programs This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Meeting and greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. The Role Communicating with customers regarding their vehicle needs. Maintaining positive relationships with customers to ensure repeat and return custom. Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes. Keeping customers updated about the status of their vehicle through the workshop Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time. The successful Applicant Will have 2 years recent experience working as a Vehicle Service Advisor. Understand the importance of the EVHC process. Be focused on delivering a great customer experience. Had no more than 3 employers in the last 6 years. Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply. If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

Job Description Location -London/Sheffield .WAAP capability / product lead: experience in WAF / Reverse Proxy / API protection application / network security strategy uplifts (GCB3 equivalent). • We are looking for a Cybersecurity leader to join us to shape our long-term strategy, and turbo-charge delivery, as the accountable owner for Web Application Security & Protection (WASP) across the bank. This senior role reports directly to the Global Head of Network Security. • Strategy: Define and maintain our global strategy for WASP, supported by engineers, platform owners, architects and Control Owners, enabling business success, meeting regulatory expectation and best practice, whilst responding to current and likely threat actor evolution. • Delivery: Own the investment roadmap for WASP and its successful delivery across multiple partners. Ensure the transparent prioritization of a common backlog to drive risk reduction, simplification and wider strategic needs. Ensure risk-risk trade-offs are managed, particularly risk mitigation and operational needs. • Innovation: Empower HSBC to successfully navigate cyber risk with innovative, responsive and frictionless technologies and services, both those delivered in-house and from external partners. Foster and empower a culture of innovation, experimentation, and continuous improvement. • Partnership: Develop with colleagues throughout technology and the business innovative technical solutions that meet both current and future business needs, ensuring the bank's infrastructure remains scalable and resilient. Drive the shift-left of WASP in partnership with DevOps. Partner with external technology providers and security specialists to integrate best practice and leverage or build cutting-edge tooling. • Services: define, operate and mature a business service supporting adoption and tuning of protections, as well as being a trusted advisor and point of escalation for technical and business teams managing online services, ensuring security requirements are understood and effectively implemented. • Oversight: Ensure WASP is overseen end-to-end, robustly and throughout the organisation: from platform acquisition, service deployment through to federated operation. Drive a data-centric approach to observability and assessment, wherever possible supported by automation, measures and analytics. • Accountability: Ensure regulatory and risk management outcomes are being maintained or robustly managed. Ownership of High-Risk Audit, Regulator and self-identified issues. Ownership of the capability budget, balancing run and change investment. As a senior leader, contribute to and champion change across both Cybersecurity and Technology, occasionally outside of your primary remit. • Talent: Lead, manage, invest in, recruit and inspire a team of highly skilled and performant SMEs across the globe. A culture driven by empowerment, experimentation, learning, partnership and delivery. A place where colleagues thrive, solving meaningful problems that keep the bank and its customers safe.

Service Advisor Motor Trade / Automotive Dealership Basic Salary: £30,000 £32,000 OTE: £38k - £40k+ Location: Croydon Job Type: Full Time / Permanent Hours: Monday to Friday (8am 6pm) - No Saturdays! Are you an experienced Service Advisor ready to take the next step in your motor trade career? We re working with a well-established automotive dealership in the Croydon area that s looking for a professional and customer-focused Service Advisor to join their dynamic aftersales team. If you thrive in a fast-paced, results-driven environment and have a passion for the motor trade, this is your chance to build your career with a leading franchised dealership known for delivering outstanding service. What s in it for you? A competitive basic salary with a realistic OTE of up to £40,000 Opportunity to work with a respected automotive dealer group and a supportive management team Ongoing training and professional development within the motor trade A vibrant, high-performing team in a modern dealership environment Recognition for your hard work and contributions Your Role as a Service Advisor: As a key member of the service department, you ll be the first point of contact for customers visiting the dealership for maintenance, servicing, and repairs. As a Service Advisor, you will ensure each customer receives a seamless, professional experience from start to finish. Day-to-day responsibilities include: Advising customers on vehicle servicing, maintenance, and repair needs Accurately booking vehicles into the workshop and keeping customers informed throughout Identifying and promoting additional work, parts, and services where appropriate Handling invoices, warranty claims, and all relevant service documentation Delivering an exceptional customer experience to build lasting relationships and loyalty What We re Looking For: Proven experience as a Service Advisor within a franchised dealership environment A strong understanding of automotive servicing and technical processes Excellent communication, interpersonal, and organisational skills A professional appearance and a customer-centric mindset A passion for the motor trade and a solid, stable employment history If you re an enthusiastic Service Advisor with a background in the automotive industry and are looking for a fresh challenge within a reputable dealership, we d love to hear from you. Apply today or contact Stacey Hunt at ACS Automotive Recruitment Consultancy for a confidential discussion about this exciting Service Advisor opportunity!

Job Title: Automotive Service Advisor Salary: 35,000 OTE Location: Poole Holt Recruitment is seeking an Automotive S ervice Service to join an established Van Dealership in the Poole area. If you're passionate about customer service, we want to hear from you! What We Offer: Salary: Up to 29,000 with further pay increases once you're Accredited - with a bonus scheme that creates a total of 35,000. Career Enhancement: Brand Accreditation and Training with arguably the worlds biggest Motor Trade franchise. Independently run & owned: honest communication and repairs on a wide variety of vehicles. What We're Looking For: A valid driving license. Customer Service experience in the Motor Trade (Main Dealership or similar) Ready for a Change? Contact Eric Duxbury at Holt Recruitment today to find out more and take the next step in your career by replying below. He can tell you everything you need to know about your next move upwards in the Motor Trade. Lastly if your CV isn't up to speed, I can update it for the application. If you have some questions before applying - give me a shout! (url removed) / (phone number removed)