IT Support / Cloud Support / Infrastructure Support

IT Support / Cloud Support / Infrastructure Support PC0206-1
PC0226-1 HQ-Based Leeds WF17
Salary: £32,000 £35,000 + £3,000 Overtime + Benefits + Career Progression
Are you an IT Support professional looking to move beyond basic service desk work and develop real Cloud and Infrastructure skills?
This role is based at the company s HQ, working in an environment where you will be surrounded by experienced engineers and technical specialists who actively support learning, development, and progression.
This is a genuine opportunity to build your career, not just hold a job.
The Role
As an IT Support / Cloud Support / Infrastructure Support Engineer, you will work within a fast-paced, enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles.
You will be involved in:

• Service Desk incident management and escalation
• Working closely with 3rd Line Cloud Technical Support Engineers
• Following and contributing to structured processes and procedures
• Producing clear, accurate technical documentation
• Adding value to the team and supporting continuous improvement

Technologies and Skills
You do not need experience in everything listed, but you should have a solid foundation and a strong desire to learn more.
Experience with at least two of the following:

• Microsoft Windows Server
• Microsoft Office 365
• Azure
• VMware
• Citrix

Core technical knowledge:

• TCP/IP
• DNS
• DHCP
• Active Directory
• Group Policy (desirable)

Environment
This is a HQ-based role, meaning you will work alongside senior engineers and infrastructure specialists on a daily basis. You will have direct access to support, mentoring, and real-world exposure to enterprise systems, rather than working in isolation or remotely.
Previous experience in an enterprise-level environment or MSP is preferred.