Head of Contractor Services

An experienced Contractor Manager is required to join a very reputable Property Insurance Claims Management Practice who are renowned within the industry for delivering an exceptional service working alongside Insurers, Managing General Agents, Loss Adjusters, Solicitors and Third-Party Insurers.

• This is a high-level role with a genuine opportunity for the right individual to progress to Director level and be part of the Board.
• Providing a high-quality buildings re-instatement and repair service via their already strong and established team of experts including Technical Claims Technicians and a Surveying Team providing a seamless first-class customer & client experience working closely with an already established panel of fully vetted network of building contractors.
• Remote working, office based or hybrid with occasional travel nationally

Key purpose of the role:

• As Head of Contractor Services, you will lead the strategy, performance, and growth of a national repair network and hold responsibility for sourcing, accrediting and managing a diverse, high-performing network of contractors who deliver property repairs and reinstatement services in relation to property claims.

Key responsibilities:

• Network strategy & Growth
• Supplier Relationship Management
• Performance & Operational Delivery
• Client Management
• Quality, Compliance & Risk
• Financial Management
• Leadership & Collaboration

Qualifications & Experience:

Essential

• Proven senior experience in Contractor Management, network leadership or supply chain governance within property repair/reinstatement, insurance supply chain/loss adjusting/claims management
• A strong track record in sourcing, onboarding and developing contractors across multiple trades/specialisms
• In-depth knowledge of building repair processes, UK building and regulations and H&S compliance
• Experience in insurance property claims environments or working with insurers, loss adjusters or TPA's
• A broad understanding of principles of insurance, risk management and claims handling
• Experienced in managing contractor delivery against defined scopes of works and schedules of rates
• Excellent stakeholder engagement and leadership skills

Desirable

• Professional memberships or certificates/qualifications i.e.MCIOB, MRICS, BDMA, CII/CILA, CIPS, NEBOSH/IOSH, PRINCE2/APM
• A degree in Construction Management, Building Surveying, Procurement, Business Management or a related discipline
• Knowledge of FCA, data protection and supply chain and governance
• Experience with digital scheduling software, contractor management systems and data analytics tools

Salary & Benefits:

Competitive basic salary plus car allowance, bonus, pension, healthcare and flexi holidays.