Fundraising and Communications Officer Location: Temwa office, Bristol Start Date: Late May 2026 Duration: Part-time, 4 days per week Salary: £25 - £27K per annum (pro rata) Reporting to: Fundraising & Communications Manager About Temwa Temwa is a Bristol-based international development charity partnering with remote communities in Malawi to end poverty and create lasting change. With over 20 years of experience, Temwa understands the interconnected nature of challenges faced by rural communities. Our work is rooted in a community-driven approach, delivered by a skilled team of 25+ staff in Malawi, supported by a small but passionate UK team. "Temwa" means love in Tumbuka, and that spirit runs through all that we do. Role Overview As the Fundraising and Communications Officer , you will play a pivotal role in growing Temwa s income and visibility. You will coordinate, organise or support challenge events, individual fundraising campaigns, manage events, and deliver compelling communications that inspire action. You ll work closely with the Fundraising & Communications Manager, UK and Malawi teams, and volunteers to support both income generation and brand engagement strategies. This is a varied and creative role for a driven communicator who s confident with events, social media, donor stewardship, and marketing. Key Responsibilities Fundraising & Events Plan and support individual giving campaigns and donor appeals. Coordinate fundraising events including challenge events, team events, and Temwa s annual Christmas Party. Organise and coordinate Temwa s presence at Festivals (about 2 a year) Support recruitment and engagement of volunteers for events and festivals. Assist with logistics, ticketing, donor communications and supporter care. Stewardship and support for challenge event fundraisers. Support donors and event participants with materials, guidance, and encouragement. Sourcing prizes for events and liaising with suppliers. Coordinating ad hoc events. Contribute to strategy and systems to improve fundraising efficiency. Marketing & Communications Manage and implement Temwa s content calendar, ensuring regular updates across all channels. Create high-quality, engaging content for social media, newsletters, and the website. Work with the Malawi team to gather case studies and impact stories. Develop and distribute digital and printed marketing materials for events and appeals. Support Temwa s PR and media presence by developing press contacts and press releases. Monitor analytics and evaluate the success of communication and campaign activities. Maintain and update Temwa s website using CMS tools such as WordPress. Ensure consistent application of brand guidelines across all public communications. Administrative Maintain and update the CRM (eTapestry). Regularly monitor the Temwa info email and either reply or forward to the correct contact within the team. Financial data entry. Donor stewardship, for example, thank you emails and Gift Aid forms. Support volunteer coordination and external liaison. Collaborative & Strategic Input Work closely with the Fundraising & Communications Manager to evolve strategy and campaign planning. Stay informed on trends in charity fundraising, digital engagement, and international development. Contribute to organisational planning, policy development, and process improvements. Person Specification Essential Proven experience in fundraising, marketing or communications (employment or voluntary). Excellent written and verbal communication skills. Experience creating content across multiple platforms including social media, newsletters, and print. Confident in event planning and leadership. Skilled in donor and client stewardship. Strong digital skills, including use of CMS (e.g., WordPress), social media tools, and CRM databases. Excellent attention to detail, planning, and organisational skills. Confident working independently and collaboratively in a small team. Flexibility and ability to prioritise workload. Empathy for international development work and Temwa s values. Desirable Experience with Canva, Adobe Creative Suite or similar design tools. Understanding of community fundraising, donor stewardship, and appeals. Prior experience in the charity or NGO sector. Knowledge of PR, media, or corporate donor engagement. UK drivers' licence and vehicle access. Experience working at festivals managing volunteers. Other Information Occasional evening or weekend work may be required for events. This is a hybrid role with a primary base in our Bristol office, with flexibility for some remote working.
Apr 03, 2026
Full time
Fundraising and Communications Officer Location: Temwa office, Bristol Start Date: Late May 2026 Duration: Part-time, 4 days per week Salary: £25 - £27K per annum (pro rata) Reporting to: Fundraising & Communications Manager About Temwa Temwa is a Bristol-based international development charity partnering with remote communities in Malawi to end poverty and create lasting change. With over 20 years of experience, Temwa understands the interconnected nature of challenges faced by rural communities. Our work is rooted in a community-driven approach, delivered by a skilled team of 25+ staff in Malawi, supported by a small but passionate UK team. "Temwa" means love in Tumbuka, and that spirit runs through all that we do. Role Overview As the Fundraising and Communications Officer , you will play a pivotal role in growing Temwa s income and visibility. You will coordinate, organise or support challenge events, individual fundraising campaigns, manage events, and deliver compelling communications that inspire action. You ll work closely with the Fundraising & Communications Manager, UK and Malawi teams, and volunteers to support both income generation and brand engagement strategies. This is a varied and creative role for a driven communicator who s confident with events, social media, donor stewardship, and marketing. Key Responsibilities Fundraising & Events Plan and support individual giving campaigns and donor appeals. Coordinate fundraising events including challenge events, team events, and Temwa s annual Christmas Party. Organise and coordinate Temwa s presence at Festivals (about 2 a year) Support recruitment and engagement of volunteers for events and festivals. Assist with logistics, ticketing, donor communications and supporter care. Stewardship and support for challenge event fundraisers. Support donors and event participants with materials, guidance, and encouragement. Sourcing prizes for events and liaising with suppliers. Coordinating ad hoc events. Contribute to strategy and systems to improve fundraising efficiency. Marketing & Communications Manage and implement Temwa s content calendar, ensuring regular updates across all channels. Create high-quality, engaging content for social media, newsletters, and the website. Work with the Malawi team to gather case studies and impact stories. Develop and distribute digital and printed marketing materials for events and appeals. Support Temwa s PR and media presence by developing press contacts and press releases. Monitor analytics and evaluate the success of communication and campaign activities. Maintain and update Temwa s website using CMS tools such as WordPress. Ensure consistent application of brand guidelines across all public communications. Administrative Maintain and update the CRM (eTapestry). Regularly monitor the Temwa info email and either reply or forward to the correct contact within the team. Financial data entry. Donor stewardship, for example, thank you emails and Gift Aid forms. Support volunteer coordination and external liaison. Collaborative & Strategic Input Work closely with the Fundraising & Communications Manager to evolve strategy and campaign planning. Stay informed on trends in charity fundraising, digital engagement, and international development. Contribute to organisational planning, policy development, and process improvements. Person Specification Essential Proven experience in fundraising, marketing or communications (employment or voluntary). Excellent written and verbal communication skills. Experience creating content across multiple platforms including social media, newsletters, and print. Confident in event planning and leadership. Skilled in donor and client stewardship. Strong digital skills, including use of CMS (e.g., WordPress), social media tools, and CRM databases. Excellent attention to detail, planning, and organisational skills. Confident working independently and collaboratively in a small team. Flexibility and ability to prioritise workload. Empathy for international development work and Temwa s values. Desirable Experience with Canva, Adobe Creative Suite or similar design tools. Understanding of community fundraising, donor stewardship, and appeals. Prior experience in the charity or NGO sector. Knowledge of PR, media, or corporate donor engagement. UK drivers' licence and vehicle access. Experience working at festivals managing volunteers. Other Information Occasional evening or weekend work may be required for events. This is a hybrid role with a primary base in our Bristol office, with flexibility for some remote working.
Resident Liaison Officer (RLO) Location: Cramlington Salary: 14.34 - 16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington
Apr 02, 2026
Seasonal
Resident Liaison Officer (RLO) Location: Cramlington Salary: 14.34 - 16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for an Employment & Skills Trainer to join our Customer team. In this role, you will play a pivotal role in supporting customers to access training and skills needed to sustain their tenancies and enhance their lives. Working to deliver training within our communities, both online and from sites such as our community hubs, you will also work to ensure that employment and training opportunities align with the needs of the local job market whilst addressing barriers faced by our customers. Working alongside our Employment and Skills Lead to strategically plan, engage stakeholders and develop our training programmes you will help drive positive social impact and contribute to the overall wellbeing and stability of the communities we serve. This is an agile working role, based out of our Orchard House - Erith Community Hub, and will involve regular travel to our Community Hubs in the South (and to East Anglia on occasion) to deliver training to our customers in-person. You can expect to be delivering at one of these hubs circa 2 days per week, with 3 days home working available to deliver virtual training also (subject to business need). This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve Lead and deliver a programme of live face to face and online short courses for Orbit customers within Orbit s geography to deliver employment skills, literacy, numeracy, motivation, confidence and continued engagement to help customers sustain their tenancies and grow their skills. To ensure effective preparation for all courses, both online and face to face including liaison with Community Coaches, Community Hub Officers and Community Hubs manager regarding events and venues, and support to customers to achieve high attendance. Assess the training needs required for customers and Community Investment by conducting training needs analysis. Maintain accurate records & reports of all courses, individual performance and progress, as required internally and for external funders. Overall responsibility for the marketing the training courses directly to customers and to colleagues across the business to generate appropriate referrals. What you'll bring Essential skills Experience of managing & developing, improving, delivering employment related and motivational training programmes both online and face to face. Accredited coaching or training qualification (AET L3 or PTLLS) or equivalent experience and willingness to gain qualifications. Previous experience delivering Employment & Life Skills courses. Experience of working with vulnerable individuals with multiple barriers and utilising a coaching approach to service delivery. Car owner. Ability travel across Orbit s geography. Occasional stays away from home. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Apr 02, 2026
Full time
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for an Employment & Skills Trainer to join our Customer team. In this role, you will play a pivotal role in supporting customers to access training and skills needed to sustain their tenancies and enhance their lives. Working to deliver training within our communities, both online and from sites such as our community hubs, you will also work to ensure that employment and training opportunities align with the needs of the local job market whilst addressing barriers faced by our customers. Working alongside our Employment and Skills Lead to strategically plan, engage stakeholders and develop our training programmes you will help drive positive social impact and contribute to the overall wellbeing and stability of the communities we serve. This is an agile working role, based out of our Orchard House - Erith Community Hub, and will involve regular travel to our Community Hubs in the South (and to East Anglia on occasion) to deliver training to our customers in-person. You can expect to be delivering at one of these hubs circa 2 days per week, with 3 days home working available to deliver virtual training also (subject to business need). This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve Lead and deliver a programme of live face to face and online short courses for Orbit customers within Orbit s geography to deliver employment skills, literacy, numeracy, motivation, confidence and continued engagement to help customers sustain their tenancies and grow their skills. To ensure effective preparation for all courses, both online and face to face including liaison with Community Coaches, Community Hub Officers and Community Hubs manager regarding events and venues, and support to customers to achieve high attendance. Assess the training needs required for customers and Community Investment by conducting training needs analysis. Maintain accurate records & reports of all courses, individual performance and progress, as required internally and for external funders. Overall responsibility for the marketing the training courses directly to customers and to colleagues across the business to generate appropriate referrals. What you'll bring Essential skills Experience of managing & developing, improving, delivering employment related and motivational training programmes both online and face to face. Accredited coaching or training qualification (AET L3 or PTLLS) or equivalent experience and willingness to gain qualifications. Previous experience delivering Employment & Life Skills courses. Experience of working with vulnerable individuals with multiple barriers and utilising a coaching approach to service delivery. Car owner. Ability travel across Orbit s geography. Occasional stays away from home. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Your New Role We have an exciting opportunity for a Customer Incident Liaison Agent to join our NMC North East Account in Perth. This is a permanent, onsite role where you'll play a vital part in managing incidents, supporting safe journeys and delivering an excellent customer experience across the North East trunk road network. Since August 2022, our NMC North East team has worked in close partnership with Transport Scotland , with a shared commitment to creating safer, more resilient roads and supporting sustainable futures for our communities. Together, we're focused on achieving net zero targets , minimising disruption and improving the experience of everyone who uses the network. Covering 593km of trunk roads , our work includes routine highways, bridges and structures maintenance, as well as the design and delivery of road safety schemes. Through all seasons and in all conditions, we keep people moving and communities connected. As a Customer Incident Liaison Agent , you'll be a key member of the Network Control Room, directing and recording incident responses and winter service activities. You'll support the Network Management Team by ensuring incidents are managed efficiently, information is accurate, and disruption to the network is kept to an absolute minimum. This role operates on a 42-hour week , working 4 on / 4 off shifts , rotating between days and nights. What you'll be doing Deploying Incident Response Team resources and accurately recording all activity within the Control Room Acting as a key point of contact for our clients, providing clear and accurate journey time updates for roadworks and incidents Raising and closing Operational Instructions Supporting effective network management to minimise disruption Handling customer enquiries and complaints professionally and empathetically Providing cover for team members, including the Winter Service Duty Officer, when required We'd love to hear from you if you have: Previous customer service experience (control room experience is desirable but not essential) The ability to remain calm under pressure, think clearly and make sound decisions A good working knowledge of Microsoft Office applications An SIA licence (essential - if you don't currently hold one, full training will be provided) Knowledge of the trunk road network would be an advantage, but it's not essential - we'll give you the training and development you need to succeed in the role. What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today - We are excited to hear from you!
Apr 01, 2026
Full time
Your New Role We have an exciting opportunity for a Customer Incident Liaison Agent to join our NMC North East Account in Perth. This is a permanent, onsite role where you'll play a vital part in managing incidents, supporting safe journeys and delivering an excellent customer experience across the North East trunk road network. Since August 2022, our NMC North East team has worked in close partnership with Transport Scotland , with a shared commitment to creating safer, more resilient roads and supporting sustainable futures for our communities. Together, we're focused on achieving net zero targets , minimising disruption and improving the experience of everyone who uses the network. Covering 593km of trunk roads , our work includes routine highways, bridges and structures maintenance, as well as the design and delivery of road safety schemes. Through all seasons and in all conditions, we keep people moving and communities connected. As a Customer Incident Liaison Agent , you'll be a key member of the Network Control Room, directing and recording incident responses and winter service activities. You'll support the Network Management Team by ensuring incidents are managed efficiently, information is accurate, and disruption to the network is kept to an absolute minimum. This role operates on a 42-hour week , working 4 on / 4 off shifts , rotating between days and nights. What you'll be doing Deploying Incident Response Team resources and accurately recording all activity within the Control Room Acting as a key point of contact for our clients, providing clear and accurate journey time updates for roadworks and incidents Raising and closing Operational Instructions Supporting effective network management to minimise disruption Handling customer enquiries and complaints professionally and empathetically Providing cover for team members, including the Winter Service Duty Officer, when required We'd love to hear from you if you have: Previous customer service experience (control room experience is desirable but not essential) The ability to remain calm under pressure, think clearly and make sound decisions A good working knowledge of Microsoft Office applications An SIA licence (essential - if you don't currently hold one, full training will be provided) Knowledge of the trunk road network would be an advantage, but it's not essential - we'll give you the training and development you need to succeed in the role. What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today - We are excited to hear from you!
Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on! Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works. Salary to £40k Car Allowance Pension 28 Days Holiday Long-Term Project Pipeline Customer Liaison Advisor Key Essentials: Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules Maintaining accurate records of customer interactions, feedback and resolutions Supporting the implementation of customer engagement strategies to improve community relations Conducting site visits where required to ensure residents are informed and supported throughout project works Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders Customer Liaison Advisor Requirements: Previous experience working as a Customer Liaison Advisor / Officer Strong communication and interpersonal skills with the ability to deal with challenging situations professionally Ability to build positive relationships with residents, local authorities and project teams Full UK driving licence is essential due to travel between project sites By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us.
Apr 01, 2026
Full time
Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on! Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works. Salary to £40k Car Allowance Pension 28 Days Holiday Long-Term Project Pipeline Customer Liaison Advisor Key Essentials: Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules Maintaining accurate records of customer interactions, feedback and resolutions Supporting the implementation of customer engagement strategies to improve community relations Conducting site visits where required to ensure residents are informed and supported throughout project works Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders Customer Liaison Advisor Requirements: Previous experience working as a Customer Liaison Advisor / Officer Strong communication and interpersonal skills with the ability to deal with challenging situations professionally Ability to build positive relationships with residents, local authorities and project teams Full UK driving licence is essential due to travel between project sites By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us.
Permanent Based in Middlesbrough Your new company Our client is seeking an experienced Social Value Officer. The Social Value Officer will play a pivotal role in embedding the ERF within the local community. You will be responsible for building and managing relationships with stakeholders, delivering the project's Economic Regeneration and Social Value (ERSV) commitments, and acting as a key point of contact for public engagement and liaison. Your new role Build and nurture positive relationships with the general public, stakeholders, and community organisations.Coordinate stakeholder visits, community events, and education programmes, including all administration, health & safety, and reporting requirements.Develop educational materials and manage the visitor centre, ensuring resources are kept current and relevant.Provide content and updates to the Communications Team for contract-specific websites and media channelsManage delivery of contract education commitments, including liaison with EDT on the Industrial Cadets Bronze Award Programme.Ensure all activity aligns with contractual community benefit budgets and obligations.Support the coordination of communications, PR, and media relations to enhance the company profile and reputation.Be flexible to travel to other sites, stakeholder locations, and events, including some outside normal working hours.Collaborate with the project delivery team in the fit out, furnishing and features within the visitor centre.Maintain liaison and stakeholder relationships throughout the plant construction, transition into operations, and throughout is operational life. What you'll need to succeed Strong written, verbal, and presentation skillsExcellent communicator, credible and able to influence at all levels.Organised, resilient and Self-motivatedConfident working independently and as part of a teamStrong prioritisation and time management; able to remain calm under pressureCompetent in Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 01, 2026
Full time
Permanent Based in Middlesbrough Your new company Our client is seeking an experienced Social Value Officer. The Social Value Officer will play a pivotal role in embedding the ERF within the local community. You will be responsible for building and managing relationships with stakeholders, delivering the project's Economic Regeneration and Social Value (ERSV) commitments, and acting as a key point of contact for public engagement and liaison. Your new role Build and nurture positive relationships with the general public, stakeholders, and community organisations.Coordinate stakeholder visits, community events, and education programmes, including all administration, health & safety, and reporting requirements.Develop educational materials and manage the visitor centre, ensuring resources are kept current and relevant.Provide content and updates to the Communications Team for contract-specific websites and media channelsManage delivery of contract education commitments, including liaison with EDT on the Industrial Cadets Bronze Award Programme.Ensure all activity aligns with contractual community benefit budgets and obligations.Support the coordination of communications, PR, and media relations to enhance the company profile and reputation.Be flexible to travel to other sites, stakeholder locations, and events, including some outside normal working hours.Collaborate with the project delivery team in the fit out, furnishing and features within the visitor centre.Maintain liaison and stakeholder relationships throughout the plant construction, transition into operations, and throughout is operational life. What you'll need to succeed Strong written, verbal, and presentation skillsExcellent communicator, credible and able to influence at all levels.Organised, resilient and Self-motivatedConfident working independently and as part of a teamStrong prioritisation and time management; able to remain calm under pressureCompetent in Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 01, 2026
Contractor
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 01, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Job Title: Housing Liaison Officer Location: Newham Rate: 21.91 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support. Tenancy Audits What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication skills and a knack for problem-solving. Ability to work flexibly and effectively within a team. Preferably experience as a Housing Officer Why Join Us? Be part of a supportive and inclusive environment that champions equality and diversity. Contribute to the well-being of residents and enhance their living experience. Work collaboratively with various teams and agencies to deliver top-notch services. If you're ready to take on this rewarding role and make a real impact in the community, apply now! Let's work together to create a better living environment for all residents in Newham. How to Apply: Submit your application detailing your qualifications and experiences that align with this role. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 01, 2026
Seasonal
Job Title: Housing Liaison Officer Location: Newham Rate: 21.91 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support. Tenancy Audits What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication skills and a knack for problem-solving. Ability to work flexibly and effectively within a team. Preferably experience as a Housing Officer Why Join Us? Be part of a supportive and inclusive environment that champions equality and diversity. Contribute to the well-being of residents and enhance their living experience. Work collaboratively with various teams and agencies to deliver top-notch services. If you're ready to take on this rewarding role and make a real impact in the community, apply now! Let's work together to create a better living environment for all residents in Newham. How to Apply: Submit your application detailing your qualifications and experiences that align with this role. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Permanent - Full Time - 40hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journeyfrom prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintainaccurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourageand value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Apr 01, 2026
Full time
Permanent - Full Time - 40hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journeyfrom prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintainaccurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourageand value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Purpose of the Job Tenancy Enforcement Officer To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti social behaviour. To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Councils corporate and performance standards including its visions and values. To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies. To be accountable to a Team Leader for: Main Duties - Tenancy Enforcement Officer To raise the profile and visibility of the Council by: The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. 2. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. 3. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. 4. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained 5. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. 6. Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team. 7. To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties. 8. Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues. 9. Maintain regular contact with agencies and partners to create safer and stronger communities. To ensure that prompt & appropriate tenancy enforcement action is taken for example the service of Fixed Penalty Notices. To have in depth knowledge on tenure rights, legislation and the legal processes when dealing with standard and more complex tenancy changes. General Duties: Tenancy Enforcement Officer 1. To meet with residents in their homes or at other local venues e.g. surgeries. 2. To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure. 3. To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention. 4. To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non rent related tenancy conditions. 5. To provide performance information and other statistical data as required for management and other purposes 6. To provide cover within the service and assist in the training of other members of the team. 7. To respond to Members, residents and customers on enquiries and complaints including drafting reports as required. 8. To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required. 9 . Carry out all duties with due regard to the provisions of health and safetylegislation (including identifying cases for the Cautionary Contacts list) and the Councils Equal Opportunities and Customer Care policies and the New Technology Agreement. Tenancy Enforcement Officer
Apr 01, 2026
Contractor
Purpose of the Job Tenancy Enforcement Officer To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti social behaviour. To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Councils corporate and performance standards including its visions and values. To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies. To be accountable to a Team Leader for: Main Duties - Tenancy Enforcement Officer To raise the profile and visibility of the Council by: The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. 2. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. 3. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. 4. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained 5. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. 6. Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team. 7. To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties. 8. Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues. 9. Maintain regular contact with agencies and partners to create safer and stronger communities. To ensure that prompt & appropriate tenancy enforcement action is taken for example the service of Fixed Penalty Notices. To have in depth knowledge on tenure rights, legislation and the legal processes when dealing with standard and more complex tenancy changes. General Duties: Tenancy Enforcement Officer 1. To meet with residents in their homes or at other local venues e.g. surgeries. 2. To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure. 3. To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention. 4. To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non rent related tenancy conditions. 5. To provide performance information and other statistical data as required for management and other purposes 6. To provide cover within the service and assist in the training of other members of the team. 7. To respond to Members, residents and customers on enquiries and complaints including drafting reports as required. 8. To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required. 9 . Carry out all duties with due regard to the provisions of health and safetylegislation (including identifying cases for the Cautionary Contacts list) and the Councils Equal Opportunities and Customer Care policies and the New Technology Agreement. Tenancy Enforcement Officer
Permanent Cemetery Operations Supervisor Thornbury 29,000 - 31,000 per year 37 hours Weekdays plus weekend rota Permanent Introduction Acorn by Synergie is recruiting a Permanent Cemetery Operations Supervisor to manage Thornbury Cemetery. This role ensures high standards of site maintenance, smooth running of interments, and compliance with health and safety legislation and cemetery regulations. The role includes officiating at interments, liaising with funeral directors and monumental masons, supervising grounds maintenance staff, and contributing to ecological and biodiversity improvements across cemetery grounds. Key Duties: Oversee and manage all operations within Cemetery grounds. Ensure site safety, supervising grounds maintenance, burial preparation, and contractor activities. Monitor memorial permit schemes, ensuring compliance with regulations. Maintain and secure all Cemetery buildings in collaboration with the Facilities Officer. Care for and secure all tools and equipment. Supervise staff to ensure safe and efficient working practices. Prepare plots for interment of cremated remains safely. Assist funeral directors, clergy, and families at interments, ensuring all documentation is correctly processed. Maintain all plots and Cemetery plans, updating records as required. Provide assistance to the public, funeral directors, and monumental masons regarding grave locations. Conduct routine inspections of memorials, pathways, and grounds, implementing control measures for hazards. Contribute to risk assessments and safe systems of work based on site inspections and contractor activity. Ensure correct and safe use of tools, vehicles, machinery, and PPE by staff and contractors. Act as first point of contact for on-site incidents, securing areas and escalating as needed. Ensure all grounds maintenance is carried out according to agreed regimes, promoting biodiversity initiatives. Lead projects to develop the adjacent meadow into a memorial woodland, ashes interment area, and garden of remembrance. Oversee maintenance of St Mary's Churchyard, including inspections, volunteer liaison, and routine upkeep. Maintain open areas, floral displays, and other Cemetery facilities. Use horticultural knowledge to enhance biodiversity and ecological value across green spaces. Undertake general maintenance tasks such as painting and repairs to fencing, seats, and outdoor equipment. Perform any other reasonable tasks required across Council-operated sites. Requirements: Previous experience supervising grounds maintenance or similar operations. Horticultural or ecology qualification preferred. Full driving licence for occasional travel to other local sites. Strong knowledge of health and safety practices. Ability to lead and motivate a team. Reliable, proactive, and able to work flexibly including weekends. What We Offer: Permanent, long-term role with a supportive team. Opportunity to apply and develop horticultural and ecological expertise. Participation in meaningful projects enhancing green spaces and biodiversity. Time off in lieu for weekend rota participation. Interested? Apply now to join the team managing Thornbury Cemetery and contribute to the upkeep and improvement of vital community green spaces. Acorn by Synergie acts as an employment agency for permanent recruitment.
Mar 31, 2026
Full time
Permanent Cemetery Operations Supervisor Thornbury 29,000 - 31,000 per year 37 hours Weekdays plus weekend rota Permanent Introduction Acorn by Synergie is recruiting a Permanent Cemetery Operations Supervisor to manage Thornbury Cemetery. This role ensures high standards of site maintenance, smooth running of interments, and compliance with health and safety legislation and cemetery regulations. The role includes officiating at interments, liaising with funeral directors and monumental masons, supervising grounds maintenance staff, and contributing to ecological and biodiversity improvements across cemetery grounds. Key Duties: Oversee and manage all operations within Cemetery grounds. Ensure site safety, supervising grounds maintenance, burial preparation, and contractor activities. Monitor memorial permit schemes, ensuring compliance with regulations. Maintain and secure all Cemetery buildings in collaboration with the Facilities Officer. Care for and secure all tools and equipment. Supervise staff to ensure safe and efficient working practices. Prepare plots for interment of cremated remains safely. Assist funeral directors, clergy, and families at interments, ensuring all documentation is correctly processed. Maintain all plots and Cemetery plans, updating records as required. Provide assistance to the public, funeral directors, and monumental masons regarding grave locations. Conduct routine inspections of memorials, pathways, and grounds, implementing control measures for hazards. Contribute to risk assessments and safe systems of work based on site inspections and contractor activity. Ensure correct and safe use of tools, vehicles, machinery, and PPE by staff and contractors. Act as first point of contact for on-site incidents, securing areas and escalating as needed. Ensure all grounds maintenance is carried out according to agreed regimes, promoting biodiversity initiatives. Lead projects to develop the adjacent meadow into a memorial woodland, ashes interment area, and garden of remembrance. Oversee maintenance of St Mary's Churchyard, including inspections, volunteer liaison, and routine upkeep. Maintain open areas, floral displays, and other Cemetery facilities. Use horticultural knowledge to enhance biodiversity and ecological value across green spaces. Undertake general maintenance tasks such as painting and repairs to fencing, seats, and outdoor equipment. Perform any other reasonable tasks required across Council-operated sites. Requirements: Previous experience supervising grounds maintenance or similar operations. Horticultural or ecology qualification preferred. Full driving licence for occasional travel to other local sites. Strong knowledge of health and safety practices. Ability to lead and motivate a team. Reliable, proactive, and able to work flexibly including weekends. What We Offer: Permanent, long-term role with a supportive team. Opportunity to apply and develop horticultural and ecological expertise. Participation in meaningful projects enhancing green spaces and biodiversity. Time off in lieu for weekend rota participation. Interested? Apply now to join the team managing Thornbury Cemetery and contribute to the upkeep and improvement of vital community green spaces. Acorn by Synergie acts as an employment agency for permanent recruitment.
Social Media Officer Location: Remote (UK based) with frequent travel to office/events Salary: £29,450 per year (plus Inner London Weighting of £3,483.94, if eligible) Length of contract: Permanent Hours per week: 37 Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews: Interviews will be scheduled on a rolling basis Who are Women s Aid? Women s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse. Our support services, which include the Survivors Forum, the No Woman Turned Away Project, the Survivor s Handbook, Love Respect (our dedicated website for young people), the national Women s Aid Directory and our advocacy projects, help thousands of women and children every year. Purpose of the Social Media Officer role: Are you passionate about making a difference for women and children facing up to domestic abuse and ready to help us build a society where violence against women and girls is no longer tolerated? The post holder will have at least 2 years experience running multi-social media channels for an organisation and creating captivating, current content, including video. We re looking for a creative, agile and impactful professional to develop, maintain and monitor our social media communications. As well as creating content for our various social media channels, you ll also be monitoring engagement, looking after community management and initiating platforms and campaigns. The post will also support our wider communications and media activity. Key duties and responsibilities of the Social Media Officer : To plan, create and post social media content for Women s Aid channels in liaison with relevant stakeholders (both internal and external) To inform the organisation s social media strategy, liaising with relevant colleagues to ensure a coordinated approach around campaigns, events and external affairs To horizon scan and monitor the news agenda to help build reactive content and assess potential reputational and safeguarding risks To develop and maintain the implementation of new functions across social media To report on social media activity, and employ digital marketing analytics Using social and website insights/analytics data to inform activities and benchmark against KPI s and other organisations To seek out opportunities for engagement and to engage with high-profile social media accounts, including VIP ambassadors, influencers and relevant decision makers and stakeholders To support internal and relevant external stakeholders with social media content, conduct and skills advising, training, etc up to and including the chief executive. To support the chief executive s social media activity and engagement, posting on their behalf when necessary. To support the marketing and promotion of Women s Aid websites and products To create digital assets for distribution on social media using tools such as Canva, in line with Women s Aid branding guidelines To create and edit video assets for social media To appear front and back of camera as you direct and host video content, or liaise with others and guide them as presenters What we are looking for in our Social Media Officer : Educated to degree level or equivalent At least 2 years experience running multi-platform social media in a professional capacity A wide range of content-creation experience, including directing, hosting and editing video Confident in creating powerful design graphics and re-sizing images for use on social media, using design programmes like Canva Experience in paid socials campaigns, working cross departments and with external stakeholders (either third parties involved or agencies) Abreast of latest social media developments and landscape, including relevant platform and technological advances Video creation and editing skills Collecting and reporting on social media analytics, using as part of cycle of evaluation and improvement and to improve marketing capability An understanding of the issues involved in publicising and presenting a sensitive subject like domestic abuse to the public and media Benefits of joining us as our Social Media Officer include: Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days. Valuable Pension Benefits: a generous 7% employer contribution. Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies NB: Women only need apply under schedule 9 (Part 1) of the Equality Act 2010 All posts, including remote posts, must be based in the UK. Women s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women. Please see the Reasonable Adjustments Statement on Job Description. Please read our Single Sex Statement on the Women s Aid Website Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the bestchance of success, please apply ASAP.
Mar 31, 2026
Full time
Social Media Officer Location: Remote (UK based) with frequent travel to office/events Salary: £29,450 per year (plus Inner London Weighting of £3,483.94, if eligible) Length of contract: Permanent Hours per week: 37 Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews: Interviews will be scheduled on a rolling basis Who are Women s Aid? Women s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse. Our support services, which include the Survivors Forum, the No Woman Turned Away Project, the Survivor s Handbook, Love Respect (our dedicated website for young people), the national Women s Aid Directory and our advocacy projects, help thousands of women and children every year. Purpose of the Social Media Officer role: Are you passionate about making a difference for women and children facing up to domestic abuse and ready to help us build a society where violence against women and girls is no longer tolerated? The post holder will have at least 2 years experience running multi-social media channels for an organisation and creating captivating, current content, including video. We re looking for a creative, agile and impactful professional to develop, maintain and monitor our social media communications. As well as creating content for our various social media channels, you ll also be monitoring engagement, looking after community management and initiating platforms and campaigns. The post will also support our wider communications and media activity. Key duties and responsibilities of the Social Media Officer : To plan, create and post social media content for Women s Aid channels in liaison with relevant stakeholders (both internal and external) To inform the organisation s social media strategy, liaising with relevant colleagues to ensure a coordinated approach around campaigns, events and external affairs To horizon scan and monitor the news agenda to help build reactive content and assess potential reputational and safeguarding risks To develop and maintain the implementation of new functions across social media To report on social media activity, and employ digital marketing analytics Using social and website insights/analytics data to inform activities and benchmark against KPI s and other organisations To seek out opportunities for engagement and to engage with high-profile social media accounts, including VIP ambassadors, influencers and relevant decision makers and stakeholders To support internal and relevant external stakeholders with social media content, conduct and skills advising, training, etc up to and including the chief executive. To support the chief executive s social media activity and engagement, posting on their behalf when necessary. To support the marketing and promotion of Women s Aid websites and products To create digital assets for distribution on social media using tools such as Canva, in line with Women s Aid branding guidelines To create and edit video assets for social media To appear front and back of camera as you direct and host video content, or liaise with others and guide them as presenters What we are looking for in our Social Media Officer : Educated to degree level or equivalent At least 2 years experience running multi-platform social media in a professional capacity A wide range of content-creation experience, including directing, hosting and editing video Confident in creating powerful design graphics and re-sizing images for use on social media, using design programmes like Canva Experience in paid socials campaigns, working cross departments and with external stakeholders (either third parties involved or agencies) Abreast of latest social media developments and landscape, including relevant platform and technological advances Video creation and editing skills Collecting and reporting on social media analytics, using as part of cycle of evaluation and improvement and to improve marketing capability An understanding of the issues involved in publicising and presenting a sensitive subject like domestic abuse to the public and media Benefits of joining us as our Social Media Officer include: Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days. Valuable Pension Benefits: a generous 7% employer contribution. Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies NB: Women only need apply under schedule 9 (Part 1) of the Equality Act 2010 All posts, including remote posts, must be based in the UK. Women s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women. Please see the Reasonable Adjustments Statement on Job Description. Please read our Single Sex Statement on the Women s Aid Website Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the bestchance of success, please apply ASAP.
Public Liaison Officer (18 Months FTC) The successful candidate will be working for Mackley on the restoration of the Birnbeck Pier structure as part of the NSC's Birnbeck Pier project. You will be working from the Mackley site office located at Birnbeck Pier, ? Responsibilities ? Community & Stakeholder Engagement Act as the first point of contact for members of the public, responding to enquiries and c click apply for full job details
Mar 28, 2026
Contractor
Public Liaison Officer (18 Months FTC) The successful candidate will be working for Mackley on the restoration of the Birnbeck Pier structure as part of the NSC's Birnbeck Pier project. You will be working from the Mackley site office located at Birnbeck Pier, ? Responsibilities ? Community & Stakeholder Engagement Act as the first point of contact for members of the public, responding to enquiries and c click apply for full job details
Contract Type: Full-time (37.5 hours), Permanent Location: Cardiff, Cardiff International Study Centre Salary: up to £ 30,000 per annum To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Wellbeing Team. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as DDSL or DSL ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role ABOUT THE ROLE Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers. Ensure the safeguarding of students in line with Study Group policy and standard operating procedures. Act as Deputy Designated Safeguarding Lead or Designated Safeguarding Lead, with agreement of Centre Director) (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy). As DSL or DDSL, monitor the escalation phone on a rota basis. Monitor student whereabouts and coordinate the procedure as required. Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed. Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression & Engagement where appropriate. Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions. Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required. Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom. Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students. In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience. Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Contribute to developing, communicating and enacting Study Group's Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings. Support local awareness raising of safeguarding and safeguarding practices and procedures. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.
Oct 07, 2025
Full time
Contract Type: Full-time (37.5 hours), Permanent Location: Cardiff, Cardiff International Study Centre Salary: up to £ 30,000 per annum To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Wellbeing Team. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as DDSL or DSL ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role ABOUT THE ROLE Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers. Ensure the safeguarding of students in line with Study Group policy and standard operating procedures. Act as Deputy Designated Safeguarding Lead or Designated Safeguarding Lead, with agreement of Centre Director) (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy). As DSL or DDSL, monitor the escalation phone on a rota basis. Monitor student whereabouts and coordinate the procedure as required. Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed. Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression & Engagement where appropriate. Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions. Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required. Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom. Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students. In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience. Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Contribute to developing, communicating and enacting Study Group's Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings. Support local awareness raising of safeguarding and safeguarding practices and procedures. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.
Project Worker - Mockingbird Making a Difference in Foster Care! We are seeking a talented individual to join our team of passionate and dynamic project workers. You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will help make a difference and improve the lives of foster families and of children and young people in foster care Position: Project Worker Mockingbird Salary: £32,480 £37,555 per annum Location:Home based in the North West / Yorkshire or Midlands England, with travel required throughout UK. Applicants MUST live in these areas to be considered. Hours: Full time, 35 hours per week Closing date: 31st October Interview dates: Friday 14th November (held in person in Leeds, venue TBC) About the Role As a Mockingbird Project Worker you will support services to deliver sustainable foster care. This exciting programme is currently working with over a hundred fostering services across England, Scotland and Wales, and is looking to grow further. Mockingbird is an evidence-based model structured around the support and relationships an extended family provides. The model nurtures the relationships between children, young people and foster families supporting them to build a resilient and caring community. You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will work directly with fostering services to help make a difference and improve the lives of foster families and of children and young people in foster care. You will provide guidance and support to fostering services to enable them to understand, implement and sustain the Mockingbird model. This is a great opportunity to join the Mockingbird programme at an exciting time of continued growth in a role that offers the opportunity to have a genuine impact on the experiences and outcomes for looked after children and fostering families. About You We're seeking individuals who are: Experienced in delivering training and coaching, both online and in person within fostering or children s services. Passionate about improving the lives of children and young people in care. Skilled in relationship-building and confident working across multidisciplinary teams. Organised and self-motivated, able to manage a varied workload and travel regularly. Familiar with children s social care policy and practice (fostering knowledge is a strong advantage). Committed to equity, diversity, and inclusion. Essential: Experience in delivering training and support both online and in-person. Strong interpersonal and communication skills. Confident IT skills, including Microsoft Teams and Office 365. Willingness to travel and work flexibly across your region and the UK. Desirable: Understanding of the Mockingbird model. Experience working with foster carers, local authorities, or independent fostering agencies. Lived experience of the care system. The role is home based (applicants MUST live within the Northwest/Yorkshire or Midlands area) and will require extensive travel and occasional overnight stays within the UK on a regular basis. About the Organisation As the UK s leading fostering charity, they work with fostering services and foster families to transform children s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family. They offer a flexible, inclusive and supportive work culture where your contribution truly matters. What We Offer 38 days annual leave (including bank holidays) Flexible and hybrid working arrangements Enhanced maternity, adoption, and sick pay Pension scheme and life assurance Employee Assistance Programme (24/7) Season ticket loan Eye care contributions Other roles you may have experience in could include: Mockingbird Liaison Worker, Family Support Worker, Children s Project Worker, Children s Support Worker, Therapeutic Fostering Worker, Fostering Support Officer, Learning and Development Coordinator, Practice Development Officer, Community Support Worker, Social Care Project Worker, PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 03, 2025
Full time
Project Worker - Mockingbird Making a Difference in Foster Care! We are seeking a talented individual to join our team of passionate and dynamic project workers. You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will help make a difference and improve the lives of foster families and of children and young people in foster care Position: Project Worker Mockingbird Salary: £32,480 £37,555 per annum Location:Home based in the North West / Yorkshire or Midlands England, with travel required throughout UK. Applicants MUST live in these areas to be considered. Hours: Full time, 35 hours per week Closing date: 31st October Interview dates: Friday 14th November (held in person in Leeds, venue TBC) About the Role As a Mockingbird Project Worker you will support services to deliver sustainable foster care. This exciting programme is currently working with over a hundred fostering services across England, Scotland and Wales, and is looking to grow further. Mockingbird is an evidence-based model structured around the support and relationships an extended family provides. The model nurtures the relationships between children, young people and foster families supporting them to build a resilient and caring community. You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will work directly with fostering services to help make a difference and improve the lives of foster families and of children and young people in foster care. You will provide guidance and support to fostering services to enable them to understand, implement and sustain the Mockingbird model. This is a great opportunity to join the Mockingbird programme at an exciting time of continued growth in a role that offers the opportunity to have a genuine impact on the experiences and outcomes for looked after children and fostering families. About You We're seeking individuals who are: Experienced in delivering training and coaching, both online and in person within fostering or children s services. Passionate about improving the lives of children and young people in care. Skilled in relationship-building and confident working across multidisciplinary teams. Organised and self-motivated, able to manage a varied workload and travel regularly. Familiar with children s social care policy and practice (fostering knowledge is a strong advantage). Committed to equity, diversity, and inclusion. Essential: Experience in delivering training and support both online and in-person. Strong interpersonal and communication skills. Confident IT skills, including Microsoft Teams and Office 365. Willingness to travel and work flexibly across your region and the UK. Desirable: Understanding of the Mockingbird model. Experience working with foster carers, local authorities, or independent fostering agencies. Lived experience of the care system. The role is home based (applicants MUST live within the Northwest/Yorkshire or Midlands area) and will require extensive travel and occasional overnight stays within the UK on a regular basis. About the Organisation As the UK s leading fostering charity, they work with fostering services and foster families to transform children s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family. They offer a flexible, inclusive and supportive work culture where your contribution truly matters. What We Offer 38 days annual leave (including bank holidays) Flexible and hybrid working arrangements Enhanced maternity, adoption, and sick pay Pension scheme and life assurance Employee Assistance Programme (24/7) Season ticket loan Eye care contributions Other roles you may have experience in could include: Mockingbird Liaison Worker, Family Support Worker, Children s Project Worker, Children s Support Worker, Therapeutic Fostering Worker, Fostering Support Officer, Learning and Development Coordinator, Practice Development Officer, Community Support Worker, Social Care Project Worker, PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Hays Construction and Property
Gloucester, Gloucestershire
Your new company You'll be working with a respected housing provider delivering intensive housing management services to vulnerable tenants across multiple regions. The organisation is committed to maintaining safe, secure, and well-managed accommodation while supporting tenants to sustain their tenancies and improve their quality of life. Your new role As a Housing Officer, you'll manage a patch of around 40-45 tenants across multiple units. You'll be home-based, typically out on visits 3-4 days per week and completing admin 1-2 days per week, unless emergencies arise. You'll have full autonomy to manage your own diary and visits. The role involves tenancy management, compliance coordination, property inspections, and liaison with contractors and care providers. You'll ensure properties are safe, well-maintained, and ready to let, while supporting tenants with housing-related issues and promoting positive community relationships. Responsibilities include: Deliver intensive housing management services across your patch Conduct regular room health & safety inspections Manage voids, lettings, rent arrears, and tenancy breaches Maintain property inventories and replenish items as needed Facilitate access for contractors and monitor maintenance quality Ensure compliance checks (e.g. gas, legionella) are completed on time Monitor and review CCTV footage where appropriate Prepare documentation for tenancy-related legal proceedings Promote safeguarding and report incidents or near misses Support Housing Benefit claims and liaise with relevant teams What you'll need to succeed Experience in tenancy management and working with vulnerable people Knowledge of housing law and welfare benefits Ability to travel independently across the region Access to a car and full driving licence with business insurance Strong organisational and communication skills CIH Level 3 qualification (desirable) What you'll get in return Competitive hourly rate of 17.24 (inclusive of holiday pay) Mileage paid at 30p per mile from home to properties 20-day holiday (increasing by 1 day per year for the next 5 years) Flexible working with autonomy over your diary Supportive team and meaningful work in the community Access to Hays Temp Worker benefits including pension and training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 03, 2025
Contractor
Your new company You'll be working with a respected housing provider delivering intensive housing management services to vulnerable tenants across multiple regions. The organisation is committed to maintaining safe, secure, and well-managed accommodation while supporting tenants to sustain their tenancies and improve their quality of life. Your new role As a Housing Officer, you'll manage a patch of around 40-45 tenants across multiple units. You'll be home-based, typically out on visits 3-4 days per week and completing admin 1-2 days per week, unless emergencies arise. You'll have full autonomy to manage your own diary and visits. The role involves tenancy management, compliance coordination, property inspections, and liaison with contractors and care providers. You'll ensure properties are safe, well-maintained, and ready to let, while supporting tenants with housing-related issues and promoting positive community relationships. Responsibilities include: Deliver intensive housing management services across your patch Conduct regular room health & safety inspections Manage voids, lettings, rent arrears, and tenancy breaches Maintain property inventories and replenish items as needed Facilitate access for contractors and monitor maintenance quality Ensure compliance checks (e.g. gas, legionella) are completed on time Monitor and review CCTV footage where appropriate Prepare documentation for tenancy-related legal proceedings Promote safeguarding and report incidents or near misses Support Housing Benefit claims and liaise with relevant teams What you'll need to succeed Experience in tenancy management and working with vulnerable people Knowledge of housing law and welfare benefits Ability to travel independently across the region Access to a car and full driving licence with business insurance Strong organisational and communication skills CIH Level 3 qualification (desirable) What you'll get in return Competitive hourly rate of 17.24 (inclusive of holiday pay) Mileage paid at 30p per mile from home to properties 20-day holiday (increasing by 1 day per year for the next 5 years) Flexible working with autonomy over your diary Supportive team and meaningful work in the community Access to Hays Temp Worker benefits including pension and training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Oct 02, 2025
Full time
Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Midlands Region. As the company embarks on an exciting period of growth and strategic development they are seeking Customer Experience Coordinators support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Yorkshire Region. As the company embarks on an exciting period of growth and strategic development they are seeking Resident Liaison Officers to support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Resident Liaison Officers for various schemes across Derbyshire. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Oct 02, 2025
Full time
Resident Liaison Officer - Social Housing Derbyshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Yorkshire Region. As the company embarks on an exciting period of growth and strategic development they are seeking Resident Liaison Officers to support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Resident Liaison Officers for various schemes across Derbyshire. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Resident Liaison Officer - Social Housing East Yorkshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Yorkshire Region. As the company embarks on an exciting period of growth and strategic development they are seeking Resident Liaison Officers support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Resident Liaison Officers for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
Oct 02, 2025
Full time
Resident Liaison Officer - Social Housing East Yorkshire Prosper Recruitment are working in partnership with a highly successful and market leading main contractor renowned for their expertise in social housing refurbishment and retrofit projects across the East Yorkshire Region. As the company embarks on an exciting period of growth and strategic development they are seeking Resident Liaison Officers support their ambitious expansion plans. Due to new projects won our client is looking to recruit serval Resident Liaison Officers for various schemes across the Yorkshire Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to. As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. Daily Responsibilities: Coordinate all activities that relate to the customers journey, from introduction through to the completion of works Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation Support the site manager in all activities affecting the customer experience Investigate and resolve complaints within agreed timescales Resolve problems of access or other social issues Identify community initiatives to fulfil social value commitments Asset in developing continuous improvement opportunities links to all activities affecting the customer journey Requirements: Excellent communication skills, both written and oral Ability to work in a fast paced environment Good initiative and logical thinking skills Good problem solving skills Confident and organised Good communication and negotiating skills Computer literate Team player Full driving licence Package: Basic Salary - 28,000 - 33,000 pa Company Car (Electric) or Car Allowance - 4k pa Company Profit Related Bonus scheme percentage paid over the last 3 years: 15% Pension contribution scheme Life assurance scheme Private healthcare available Access to wealth management advice INDAF
