Job Description
- Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis.
- Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement.
- You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses.
- Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements.
- You will also utilise Symbility as the scheduling tool for buildings losses.
Responsibilities will include:
- Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided.
- Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition
- Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims.
- Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction.
- Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
- Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.
- Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks.
About You:
- Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis.
- Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience.
Benefits:
- Company Car
- Pension
- Bonus
- Death in service
- 25 Days Holiday.
About Adjusting Appointments Limited