33 jobs found

Site Manager - Planned Retrofit Works Full time, temporary (till end of May 2026) £25 - £30 per hour (40 hour week) Peterborough based with travel We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Peterborough area.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, on-going temporary position for which you will receive a highly competitive salary of up to £30 per hour. For your chance of securing this role please apply online now!

Social Housing Inspections and Tenant Liaison Officer £25,000 - £30,000 basic salary Company Car Office based 5 days per week in Dartford - no hybrid or working from home 8:45am - 5:30pm Monday to Friday We are currently seeking a highly motivated, well presented and articultae professional to take on the position of Social Housing Inspections and Tenant Liaison Officer to join our team in Dartford, Kent. This is a permanent role with a competitive package. As a Social Housing Inspections and Tenant Liaison Officer, you will be responsible for ensuring compliance with all relevant regulations and standards, as well as maintaining tenant satisfaction and building positive relationships with tenants. This role will involve conducting property inspections, compiling detailed reports, liasing with landlords and the local authority and addressing any complaints or concerns from tenants in a timely and professional manner. Social Housing Inspections and Tenant Liaison Officer - Key Responsibilities: Building and maintaining positive relationships with tenants, addressing any concerns or complaints in a timely and professional manner Conducting home visits to assess tenant satisfaction and address any issues or concerns Proactively identifying and addressing potential issues before they escalate into complaints Conducting regular property inspections to ensure compliance with health and safety regulations and identifying any maintenance or repair needs, reporting to the relevant department Compiling detailed, well-written and accurate reports on property inspections and any issues identified Maintaining up-to-date knowledge of all relevant regulations and standards related to social housing Social Housing Inspections and Tenant Liaison Officer - Requirements: Must have a valid UK driving licence Previous experience as a Property Inspector or Tenant Liaison Officer in the social housing sector is desirable Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships between tenants, landlords and the local authority Strong attention to detail and ability to compile accurate and detailed reports Knowledge of relevant regulations and standards related to social housing If you are a highly motivated and skilled individual with a passion for ensuring compliance and tenant satisfaction in the social housing sector, we encourage you to apply for this role. In return, we offer a competitive salary, company car, and opportunities for professional development and growth. Please note that only shortlisted candidates will be contacted. Thank you for your interest in this position. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies. Job Title: Lettings Officer (Internally this role is known as Landlord Liaison Officer) Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Contract : Fixed Term Contract until July 2027 About the role As Landlord Liaison Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It s a fantastic opportunity to make the role your own and shape it from the beginning. About you To be successful in this role you will need to demonstrate the following skills, experience and knowledge: Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless Experience of working with homeless people and supporting them achieve a positive housing outcome Understanding of housing law Developing, building, and maintaining relationships with key stakeholders Experience of working in a lettings and housing procurement environment Creative approach to solving problems Showing resilience when dealing with difficult situations A self-starter who can work on their own initiative Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 22nd February 2026 at 23:59 Interview date: Thursday 5th March 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Interview process: Competency based interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094

Project Coordinator & Compliance Officer Based in Luton Temp to perm 20per hour 37 hours per week PURPOSE OF POST: Responsible for managing, monitoring and ensuring the delivery of an effective and efficient administration service in relation to the New Build pre-construction programme. This will include identifying pre-construction elements, and Insurance exposures that are specific to an individual development. The Post Holder will manage and be responsible for Utility Application Process for Mains extensions including liaising with Service Providers to agree work schedules. Liaise with contractors to agree work schedules. Research and manage the implementation of third party service providers in relation to solar panel feed in tariff and Warranty Insurance for New Build to the point of handover to the Client. Compile Operating Manuals to ensure compliance with CDM Regulations 2015. Create and implement systems to monitor training, to monitor the use of PPE, to review letters to Tenants such systems to be capable of use throughout the Business. Data input, work orders, invoices. Manage the administration process for Private Sector Minor Works programme. Responsible for the day to day administration of the pre- construction phase of the New Build process and through monitoring and intervention, ensure that demolition permit, asbestos, soil analysis reports are in place. Ground utility checks have been completed and decommissioning works arranged and certified by third Party Service Providers. Manage application process for Utility Main extensions including payment of charges. Co-ordinate work of Utility Providers re installation. Investigate specialist Companies required for on-site works and ensure all insurances are in place. Manage the Co-ordination of work with subcontractors, and tradespersons. Liaison with clients, visit residents near Development site for customer feedback and Considerate Constructor status. Manage and compile O & M Manuals for site handover. Ensure practical completion documents in place. Apply for Utility Adoption and action any issues. Receipt, distribution and validation processes for daily work orders, data-input. Obtain Building Control sign off at end of project by the production of required documentation.

Job Title: Customer Liaison Officer Location: Chorley/St Helens areas Job Type: 2 month temporary (initially) Full UK Driving Licence Required - Company car can be provided. Pay rate: 13.50 - 15.50 per hour depending on experience Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday. 40 hours per week Are you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme. This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme. Key Responsibilities: Act as the main point of contact for residents/customers throughout the project Work closely with the Scheme Manager , Site Team , and Supervisors to coordinate access and keep residents informed Issue pre-introduction letters , carry out in-person pre-entry surveys , and advise on works schedule Take photos and videos of affected internal and external areas for documentation Maintain daily on-site presence during active works and follow up with phone calls to residents Manage client systems and trackers such as Iplanned, Mi Housing, etc. Address resident concerns and escalate unresolved issues in line with company procedures Monitor and report on customer satisfaction Liaise with housing associations , utility providers, and other third parties where required Assist with tenancy documentation , including distributing and collecting approval forms What We're Looking For: Experience in a customer-facing role , ideally within social housing Previous tenant liaison experience on refurbishment projects is highly desirable Strong communication , organisational , and IT skills Confident dealing with challenging situations and problem resolution Flexibility with working hours and willingness to travel as needed Full UK Driving Licence is essential This is an exciting opportunity to make a real difference to people's day-to-day experiences during vital housing improvement works. If you're enthusiastic, reliable, and passionate about delivering excellent service, we'd love to hear from you! To apply , please send your CV or call (phone number removed) for more information.

Temporary Customer Liaison Officer Location: Chester & Stoke Contract: Temporary (initial 4 weeks, with potential to extend or go permanent) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester and Stoke regions. This role is initially offered on a 4-week temporary basis, with the possibility of extension or permanent employment for the right candidate. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a National Contractor, who are looking for an Operations Manager based in Devon. We are working with a leading national contractor operating within the social housing repairs & maintenance sector, to recruit a Contracts Manager overseeing planned works contracts. This role is based in the Bristol area. The Contracts/ Branch Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. This is a fantastic opportunity for an ambitious and driven Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contracts/ Branch Manager Key Skills/Requirements: • Ensure the delivery of the projects within the budget and time scales specified • Experience as a Contracts Manager delivering social housing / planned maintenance projects • Focus on motivation of the workforce to deliver on time and to budget • Focus on quality, customer service and deliver • Driving profitability of the contract to include pricing and delivering of extra works • Client and tenant satisfaction • Process Management • Management of the customer • Have an understanding of the financials on the contract • SMSTS Contracts Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £65,000 Car/Allowance Benefits.

Are you experienced in customer care in a social / new housing environment? We are currently looking to recruit a RLO /TLO to work on a site in Chelteham on a temporary basis The ideal candidate will ideally have - Experience in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. Own Car milege will be paid but not to and from work If you are interested in this role please do not hesitate to get in touch

We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Tenant Liaison Officer Location: Cheltenham Start Date : ASAP Duration : Ongoing Rate: 17.21 per hour I'm working with a large maintenance and construction provider who specialise in local authority housing works. They are seeking an experienced Tenant Liaison Officer to support residents during an External Wall Insulation (EWI) programme on a residential estate in Cheltenham. This role is key to ensuring residents are kept informed and supported throughout the works, maintaining positive relationships and minimising disruption in a live environment. Responsibilities: Act as the main point of contact for tenants throughout the EWI works Liaise with residents to arrange access, appointments, and surveys Communicate programmes, changes, and progress clearly and professionally Support vulnerable residents and manage any concerns or issues on site Work closely with Site Managers, subcontractors, and the client team Record and report tenant feedback, complaints, and resolutions Maintain accurate records of tenant communication and site visits Key Requirements: Previous experience as a Tenant Liaison Officer / Resident Liaison Officer on similar social housing or refurbishment projects (EWI experience preferred) Strong communication and interpersonal skills Ability to manage sensitive situations and build trust with residents Well organised with good attention to detail and record keeping Valid UK driving licence essential and ability to travel between sites Mileage between sites covered (commuting mileage not included)

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Connect2Luton are excited to recruit a Project Coordinator & Compliance Officer on behalf of Luton Borough Council. Main purpose of position: Responsible for managing, monitoring and ensuring the delivery of an effective and efficient administration service in relation to the New Build pre-construction programme. This will include identifying pre-construction elements, and Insurance exposures that are specific to an individual development. The Post Holder will manage and be responsible for Utility Application Process for Mains extensions including liaising with Service Providers to agree work schedules. Liaise with contractors to agree work schedules. Research and manage the implementation of third party service providers in relation to solar panel feed in tariff and Warranty Insurance for New Build to the point of handover to the Client. Compile Operating Manuals to ensure compliance with CDM Regulations 2015. Create and implement systems to monitor training, to monitor the use of PPE, to review letters to Tenants such systems to be capable of use throughout the Business. Data input, work orders, invoices. Manage the administration process for Private Sector Minor Works programme. The post holder will proactively encourage and facilitate closer working arrangements between the sections of the Council and its internal contractors involved in the New Build process to promote delivery of the project within time frame. You will be responsible to: Responsible for the day to day administration of the pre- construction phase of the New Build process and through monitoring and intervention, ensure that demolition permit, asbestos, soil analysis reports are in place. Ground utility checks have been completed and decommissioning works arranged and certified by third Party Service Providers. Manage application process for Utility Main extensions including payment of charges. Co-ordinate work of Utility Providers re installation. Investigate specialist Companies required for on-site works and ensure all insurances are in place. Manage the Co-ordination of work with subcontractors, and tradespersons. Liaison with clients, visit residents near Development site for customer feedback and Considerate Constructor status. Manage and compile O & M Manuals for site handover. Ensure practical completion documents in place. Apply for Utility Adoption and action any issues. Receipt, distribution and validation processes for daily work orders, data-input. Obtain Building Control sign off at end of project by the production of required documentation. Work with the Client to progress strategic enabling, updating the housing development tracker sheet, liaising with legal department on behalf of the Client to progress lease issues. Create and implement a system of work that will allow responsibilities under the pre-construction programme to be achieved. Manage the programme and update as changes in CDM, Health & Safety, Planning and Building Control changes come into effect. Such system to be capable of adaption and roll out through the Business. Manage the administration process for Private Sector work on minor work and liaise with surveyors and Customers to ensure project delivery. Ensure that payment is processed via IBS to maintain profitability of work area. Undertake Debt recovery projects for BTS. Manage older projects to completion by liaising with External Authorities and Agency. Skills and Experience: Experience of compliance with CDM 2015 Substantial communication skills including an ability to consult, challenge, influence and negotiate effectively with a wide range of people Able to represent the Department at a Senior level and to develop and maintain positive relationships with key partners and stakeholders Able to write and present complex and formal reports, undertake formal presentations and analyse performance information and data Able to organise self and others to meet deadlines and targets, work on own initiative and plan, prioritise and organise workloads within conflicting demands and deadlines An understanding of CDM 2015 Administration. An understanding of insurance, evidence of qualification such as ACII About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

An established housing organisation is seeking a Section 20 / Major Works Consultation Specialist to support the delivery of statutory consultation and recharge processes across a large residential portfolio. Reporting to the Section 20 Consultation Manager, the role is responsible for the accurate calculation and recovery of major works charges, ensuring full compliance with Section 20 and Section 20B requirements and associated legislation. The position works closely with internal teams and external stakeholders to support high-quality customer service and effective financial outcomes. The role is based in London with hybrid working available by agreement. What the role involves: End-to-end management of Section 20 and Section 20B consultation processes for allocated schemes and contracts Calculation and issue of Section 20B Notices within statutory timeframes to maximise income recovery Providing specialist support to property management, managing agent relationship teams, and other stakeholders on Section 20 matters Attendance at resident and stakeholder meetings relating to consultation and delivery of major works Providing consultation and invoicing information to support responses to leaseholder, solicitor, and resale enquiries Liaison with internal departments, auditors, regulators, and external stakeholders to ensure compliant accounting and information sharing Providing clear, accurate advice on consultation requirements, QLTAs, and major works recharges to support decision-making Supporting the preparation of management and performance reports Collating and calculating financial records relating to planned and programmed works and associated service charge demands Contributing to guidance notes, good practice manuals, and resident communications Preparing responses to complaints and enquiries from MPs, Ombudsman, and other statutory bodies Supporting and delivering Section 20 dispensation applications and related legal cases, including attendance at Tribunal or Court where required What candidates will need: Strong working knowledge of service charge and major works legislation Detailed understanding of Section 20 and Section 20B consultation requirements and financial implications Knowledge of relevant Landlord and Tenant legislation and statutory regulations Experience preparing annual property accounts and major works calculations Experience responding to customer queries and complaints in a regulated environment Strong written and verbal communication skills across varying levels of seniority Ability to manage competing deadlines and prioritise workload independently Sound time management and problem-solving skills Confidence working within defined procedures and legal frameworks Good working knowledge of MS Office and property-related systems or CRMs Ability to quickly adapt to new systems and processes This role suits someone technically strong in Section 20 who values precision, compliance, and clear communication in a complex stakeholder environment. If this sounds suitable for you, or someone you know, please send an updated CV and contact number to Sean Cloherty at Elevate Projects so we can discuss further.

MMP Consultancy are looking to recruit an Income Officer on a Fixed Term basis, based in South East London. Salary: 39,268 Per Annum Main Responsibilities: Offer a courteous and polite service to the clients customers, dealing with requests promptly and giving accurate and fair advice. Support the Neighbourhood Services team in resolving tenancy management issues. Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting Lead the recovery across all tenures of rent, service charge and other debt, including former tenant, proactively and in accordance with the clients Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets. Where required, across all tenures, take all steps in the legal process including representing the client at Court and First Tier Tribunals, and present cases on behalf of the client. Prepare statistics and information on patch arrears management within a reasonable timescale, as required. Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges. In liaison with the Neighbourhoods Team and Financial Inclusion Team ensure agreements reached with outgoing residents regarding outstanding debt, and incoming residents are able to meet the financial obligations they are undertaking. Provide support and advice to tenants and other representative groups, as required where relating to the promotion of payment of rent and service charges and financial inclusion, including attending external tenants meetings, including those outside office opening hours and in line with the clients commitment to resident involvement in service delivery. Where required lead on the revenue recovery for any homeownership tenures within the patch in line with clients policies and procedures and with legislation. This includes liaising with the Leasehold Officer and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery. Requirements: Proven experience of debt/arrears recovery - preferably in the housing sector. Computer literate, with knowledge of Word and Excel Good numeracy skills to a standard which enable the calculation of rent and service charge payments Good verbal and written communication skills and an ability to effectively represent the Association externally Ability to sensitively manage difficult situations with residents to achieve positive outcomes. Ability to manage a varied and busy workload to meet deadlines and targets Knowledge of the legal processes involved in arrears recovery Knowledge of housing and welfare benefits

Eden Brown are seeking a highly experienced Repairs Supervisor to work on a permanent contract situated in Preston The role will offer flexibility with working from home. However, will predominately be in the office As a Customer Service Team Leader, you will manage a team of Repairs Advisers and Customer Liaison Officers who are a crucial link between our tenants and the teams delivering our repair and improvement works. You will be responsible for the day-to-day management of your team, carrying out 1:1s, performance reviews, and through coaching and support you will ensure officers have the skills and knowledge to correctly diagnose repairs, schedule works and achieve performance targets whilst providing a service that is tailored to the individual needs of our customers. You will assist the Customer Services Manager to investigate complaints, identify and action learning opportunities and prepare written responses to tenants. If you match the above criteria please apply to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Site Manager - Planned Maintenance 50-60k North West London Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Kitchen and Bathroom refurbishment program across North West London. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K. For your chance of securing this role please apply online now!

Operations Manager - Social Housing Refurbishment/Planned Maintenance Kent based 70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Kent. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.

The company is a specialist fa ade and cladding contractor delivering design, supply, and installation services across the UK. With extensive experience in rainscreen cladding and recladding projects, they work with developers, contractors, and housing associations to deliver compliant, safe, and visually striking fa ade solutions. Their expertise lies particularly in fire safety remediation and large-scale recladding, ensuring projects meet strict building regulations and industry standards. Role Purpose The Site Manager will take responsibility for day-to-day delivery of recladding projects, ensuring that works are completed safely, on time, within budget, and to the highest quality standards. Acting as the key link between site teams, project management, and residents, the Site Manager will oversee subcontractors, manage health and safety, and maintain clear reporting on progress. Key Responsibilities Project Delivery Manages the daily running of recladding projects, ensuring programme milestones are achieved. Coordinates subcontractors and site operatives, maintaining quality workmanship. Oversees fa ade removal and installation processes, ensuring compliance with fire safety and building regulations. Health & Safety Maintains strict site health & safety standards, carrying out regular checks and toolbox talks. Ensures all works are carried out in line with CDM regulations and company policies. Communication & Reporting Provides regular updates to Project Managers, including progress reports, risks, and delays. Liaises with Resident Liaison Officers and tenants where projects are occupied, addressing concerns sensitively. Attends site meetings with stakeholders, representing the company professionally. Quality & Compliance Reviews technical drawings and ensures works on-site are carried out in line with specifications. Monitors installation of rainscreen systems and insulation to ensure compliance with building safety standards. Carries out snagging inspections and ensures handovers are delivered to the required standard. Required Skills & Experience Proven experience as a Site Manager in cladding, fa ade, or external envelope projects. Strong background in recladding / remediation projects, with knowledge of fire safety requirements. Excellent leadership and communication skills, with the ability to manage subcontractors effectively. Solid understanding of UK Building Regulations and health & safety requirements. Ability to read and interpret technical drawings and specifications. Desirable SMSTS (essential), CSCS (essential), First Aid (preferred). Experience working on occupied recladding projects, including liaison with residents. Knowledge of rainscreen cladding systems, SFS, insulation, and fire barriers. Package Day rate: Up to 300 per day (depending on experience). Initial contract basis, with potential for ongoing work on multiple recladding schemes. Based across sites in the North West and wider UK, with travel required depending on project location.

Permanent - Full Time - 40 Hours An exciting opportunity has arisen for a Resident Liaison Officer to join our North Regeneration region, based on sites across Nottingham. Reporting to the Social Value & Customer Experience Manager, this Resident Liaison Officer position will deliver a first-class customer experience for our tenants before, during and post improvement works. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Resident Liaison Officer with knowledge of Site Administration, an awareness of Health & Safety in occupied homes along with knowledge of the refurbishment process. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.